# The Top 20 Easiest To Use Help Desk Software See the top Help Desk Software products based on usability ratings. A product’s usability score is calculated by a[proprietary algorithm](https://sell.g2.com/g2-scoring-methodologies)that factors in real user satisfaction ratings of how easy the product is to administer, as well as how well the product meets business requirements, among other ratings. Compare products according to their usability scores to streamline the buying process and quickly identify the best products based on real user experiences. [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=See+the+top+Help+Desk+Software+products+based+on+usability+ratings.+Compare+products+according+to+their+usability+scores+to+streamline+the+buying+process+and+quickly+identify+the+best+products+based+on+real+user+experiences&title=Easiest+To+Use+Help+Desk+Software+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fhelp-desk%3Ftab%3Deasiest_to_use) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Easiest+To+Use+Help+Desk+Software+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fhelp-desk%3Ftab%3Deasiest_to_use&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fhelp-desk%3Ftab%3Deasiest_to_use) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Easiest+To+Use+Help+Desk+Software+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fhelp-desk%3Ftab%3Deasiest_to_use%0aSee+the+top+Help+Desk+Software+products+based+on+usability+ratings.+Compare+products+according+to+their+usability+scores+to+streamline+the+buying+process+and+quickly+identify+the+best+products+based+on+real+user+experiences) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Easiest+To+Use+Help+Desk+Software+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fhelp-desk%3Ftab%3Deasiest_to_use%0aSee+the+top+Help+Desk+Software+products+based+on+usability+ratings.+Compare+products+according+to+their+usability+scores+to+streamline+the+buying+process+and+quickly+identify+the+best+products+based+on+real+user+experiences) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") The Top 20 Easiest To Use Help Desk Software [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=See+the+top+Help+Desk+Software+products+based+on+usability+ratings.+Compare+products+according+to+their+usability+scores+to+streamline+the+buying+process+and+quickly+identify+the+best+products+based+on+real+user+experiences&title=Easiest+To+Use+Help+Desk+Software+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fhelp-desk%3Ftab%3Deasiest_to_use) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Easiest+To+Use+Help+Desk+Software+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fhelp-desk%3Ftab%3Deasiest_to_use&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fhelp-desk%3Ftab%3Deasiest_to_use) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Easiest+To+Use+Help+Desk+Software+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fhelp-desk%3Ftab%3Deasiest_to_use%0aSee+the+top+Help+Desk+Software+products+based+on+usability+ratings.+Compare+products+according+to+their+usability+scores+to+streamline+the+buying+process+and+quickly+identify+the+best+products+based+on+real+user+experiences) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Easiest+To+Use+Help+Desk+Software+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fhelp-desk%3Ftab%3Deasiest_to_use%0aSee+the+top+Help+Desk+Software+products+based+on+usability+ratings.+Compare+products+according+to+their+usability+scores+to+streamline+the+buying+process+and+quickly+identify+the+best+products+based+on+real+user+experiences) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") [Collapse AllExpand All](#) Usability Score Compare [Expand/Collapse Gladly](#) #1 [![Gladly](https://images.g2crowd.com/uploads/product/hd_favicon/8aaa2b1ae4369fe350abc7ddca7d7028/gladly.svg "Gladly")](/products/gladly/reviews) [Gladly](/products/gladly/reviews) 9.4 [Expand/Collapse Gladly](#) Overall Usability Score 9.4 Usability Score Breakdown Ease of Admin Average: 9.1 9.0 Ease of Use Average: 9.2 9.5 Meets Requirements Average: 9.2 9.3 Customer Segment Breakdown Small Business 22% Mid Market 61% Enterprise 17% [Expand/Collapse EngageBay](#) #2 [![EngageBay](https://images.g2crowd.com/uploads/product/hd_favicon/a0b88ff17ce915a35f07f0800b76fd4c/engagebay.svg "EngageBay")](/products/engagebay/reviews) [EngageBay](/products/engagebay/reviews) 9.4 [Expand/Collapse EngageBay](#) Overall Usability Score 9.4 Usability Score Breakdown Ease of Admin Average: 9.1 9.2 Ease of Use Average: 9.2 9.5 Meets Requirements Average: 9.2 9.6 Customer Segment Breakdown Small Business 67% Mid Market 31% Enterprise 2% [Expand/Collapse Connecteam](#) #3 [![Connecteam](https://images.g2crowd.com/uploads/product/hd_favicon/b4756bff91de7c0d3a6676272a368c98/connecteam.svg "Connecteam")](/products/connecteam/reviews) [Connecteam](/products/connecteam/reviews) 9.3 [Expand/Collapse Connecteam](#) Overall Usability Score 9.3 Usability Score Breakdown Ease of Admin Average: 9.1 9.1 Ease of Use Average: 9.2 9.3 Meets Requirements Average: 9.2 9.0 Customer Segment Breakdown Small Business 86% Mid Market 14% Enterprise 0% [Expand/Collapse Milvus TI](#) #4 [![Milvus TI](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_2aacb99ec8270d26bdd9dea8d3c37848/milvus-ti.png "Milvus TI")](/products/milvus-ti/reviews) [Milvus TI](/products/milvus-ti/reviews) 9.2 [Expand/Collapse Milvus TI](#) Overall Usability Score 9.2 Usability Score Breakdown Ease of Admin Average: 9.1 9.3 Ease of Use Average: 9.2 9.3 Meets Requirements Average: 9.2 9.7 Customer Segment Breakdown Small Business 45% Mid Market 42% Enterprise 13% [Expand/Collapse Atera](#) #5 [![Atera](https://images.g2crowd.com/uploads/product/hd_favicon/361ba9ff073bf59453c903337f10f9d9/atera.svg "Atera")](/products/atera/reviews) [Atera](/products/atera/reviews) 9.2 [Expand/Collapse Atera](#) Overall Usability Score 9.2 Usability Score Breakdown Ease of Admin Average: 9.1 9.1 Ease of Use Average: 9.2 9.4 Meets Requirements Average: 9.2 8.8 Customer Segment Breakdown Small Business 56% Mid Market 31% Enterprise 13% [Expand/Collapse Kustomer](#) #6 [![Kustomer](https://images.g2crowd.com/uploads/product/hd_favicon/549a61e64a7f54024fa731bd899ce6f7/kustomer.svg "Kustomer")](/products/kustomer/reviews) [Kustomer](/products/kustomer/reviews) 9.2 [Expand/Collapse Kustomer](#) Overall Usability Score 9.2 Usability Score Breakdown Ease of Admin Average: 9.1 8.6 Ease of Use Average: 9.2 9.1 Meets Requirements Average: 9.2 9.1 Customer Segment Breakdown Small Business 22% Mid Market 66% Enterprise 12% [Expand/Collapse Hiver in Gmail](#) #7 [![Hiver in Gmail](https://images.g2crowd.com/uploads/product/hd_favicon/8c69adc63f75a8bf2fccd3ff0884f94f/hiver-in-gmail.svg "Hiver in Gmail")](/products/hiver-in-gmail/reviews) [Hiver in Gmail](/products/hiver-in-gmail/reviews) 9.2 [Expand/Collapse Hiver in Gmail](#) Overall Usability Score 9.2 Usability Score Breakdown Ease of Admin Average: 9.1 9.2 Ease of Use Average: 9.2 9.1 Meets Requirements Average: 9.2 8.9 Customer Segment Breakdown Small Business 67% Mid Market 27% Enterprise 6% [Expand/Collapse Front](#) #8 [![Front](https://images.g2crowd.com/uploads/product/hd_favicon/1fe01c88159eb52ed7e93d98cdce08a5/front.svg "Front")](/products/front/reviews) [Front](/products/front/reviews) 9.0 [Expand/Collapse Front](#) Overall Usability Score 9.0 Usability Score Breakdown Ease of Admin Average: 9.1 8.6 Ease of Use Average: 9.2 9.1 Meets Requirements Average: 9.2 9.1 Customer Segment Breakdown Small Business 48% Mid Market 42% Enterprise 10% [Expand/Collapse BoldDesk](#) #9 [![BoldDesk](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_6c62a016a10cc82383d9ce82e04e42fa/bolddesk.png "BoldDesk")](/products/bolddesk/reviews) [BoldDesk](/products/bolddesk/reviews) 9.0 [Expand/Collapse BoldDesk](#) Overall Usability Score 9.0 Usability Score Breakdown Ease of Admin Average: 9.1 8.7 Ease of Use Average: 9.2 8.9 Meets Requirements Average: 9.2 9.1 Customer Segment Breakdown Small Business 57% Mid Market 43% Enterprise 1% [Expand/Collapse LiveAgent](#) #10 [![LiveAgent](https://images.g2crowd.com/uploads/product/hd_favicon/e0e7e8e18c5585ace107ec3c2e5b9e7f/liveagent.svg "LiveAgent")](/products/liveagent/reviews) [LiveAgent](/products/liveagent/reviews) 9.0 [Expand/Collapse LiveAgent](#) Overall Usability Score 9.0 Usability Score Breakdown Ease of Admin Average: 9.1 9.2 Ease of Use Average: 9.2 9.1 Meets Requirements Average: 9.2 9.2 Customer Segment Breakdown Small Business 67% Mid Market 23% Enterprise 10% [Expand/Collapse Freshservice](#) #11 [![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice")](/products/freshservice/reviews) [Freshservice](/products/freshservice/reviews) 9.0 [Expand/Collapse Freshservice](#) Overall Usability Score 9.0 Usability Score Breakdown Ease of Admin Average: 9.1 8.8 Ease of Use Average: 9.2 9.0 Meets Requirements Average: 9.2 8.8 Customer Segment Breakdown Small Business 18% Mid Market 61% Enterprise 21% [Expand/Collapse Kapture CX](#) #12 [![Kapture CX](https://images.g2crowd.com/uploads/product/hd_favicon/e268d36b85b5e250a445343904bb08ea/kapture-cx.svg "Kapture CX")](/products/kapture-cx/reviews) [Kapture CX](/products/kapture-cx/reviews) 9.0 [Expand/Collapse Kapture CX](#) Overall Usability Score 9.0 Usability Score Breakdown Ease of Admin Average: 9.1 8.4 Ease of Use Average: 9.2 8.9 Meets Requirements Average: 9.2 8.9 Customer Segment Breakdown Small Business 29% Mid Market 56% Enterprise 15% [Expand/Collapse Jira Service Management](#) #13 [![Jira Service Management](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management")](/products/jira-service-management/reviews) [Jira Service Management](/products/jira-service-management/reviews) 9.0 [Expand/Collapse Jira Service Management](#) Overall Usability Score 9.0 Usability Score Breakdown Ease of Admin Average: 9.1 9.0 Ease of Use Average: 9.2 8.8 Meets Requirements Average: 9.2 9.1 Customer Segment Breakdown Small Business 19% Mid Market 43% Enterprise 38% [Expand/Collapse Enchant](#) #14 [![Enchant](https://images.g2crowd.com/uploads/product/hd_favicon/73d1bbe00cba712b2471af8e6cb68f68/enchant.svg "Enchant")](/products/enchant/reviews) [Enchant](/products/enchant/reviews) 9.0 [Expand/Collapse Enchant](#) Overall Usability Score 9.0 Usability Score Breakdown Ease of Admin Average: 9.1 9.9 Ease of Use Average: 9.2 9.8 Meets Requirements Average: 9.2 9.6 Customer Segment Breakdown Small Business 86% Mid Market 13% Enterprise 2% [Expand/Collapse Freshdesk](#) #15 [![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk")](/products/freshdesk/reviews) [Freshdesk](/products/freshdesk/reviews) 9.0 [Expand/Collapse Freshdesk](#) Overall Usability Score 9.0 Usability Score Breakdown Ease of Admin Average: 9.1 8.7 Ease of Use Average: 9.2 8.9 Meets Requirements Average: 9.2 8.8 Customer Segment Breakdown Small Business 49% Mid Market 40% Enterprise 12% [Expand/Collapse Desku.io](#) #16 [![Desku.io](https://images.g2crowd.com/uploads/product/hd_favicon/39020a29729f2670a19837c76ecde9e8/desku-io.svg "Desku.io")](/products/desku-io/reviews) [Desku.io](/products/desku-io/reviews) 8.9 [Expand/Collapse Desku.io](#) Overall Usability Score 8.9 Usability Score Breakdown Ease of Admin Average: 9.1 10.0 Ease of Use Average: 9.2 10.0 Meets Requirements Average: 9.2 10.0 Customer Segment Breakdown Small Business 77% Mid Market 23% [Expand/Collapse SysAid](#) #17 [![SysAid](https://images.g2crowd.com/uploads/product/hd_favicon/0e90ac9498bc05c89d709a2b51e8438d/sysaid.svg "SysAid")](/products/sysaid/reviews) [SysAid](/products/sysaid/reviews) 8.9 [Expand/Collapse SysAid](#) Overall Usability Score 8.9 Usability Score Breakdown Ease of Admin Average: 9.1 9.0 Ease of Use Average: 9.2 9.1 Meets Requirements Average: 9.2 9.1 Customer Segment Breakdown Small Business 11% Mid Market 59% Enterprise 30% [Expand/Collapse Desk365](#) #18 [![Desk365](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_1087d9ecc3fcc5f31576beafaf7824cc/desk365.png "Desk365")](/products/desk365/reviews) [Desk365](/products/desk365/reviews) 8.9 [Expand/Collapse Desk365](#) Overall Usability Score 8.9 Usability Score Breakdown Ease of Admin Average: 9.1 9.7 Ease of Use Average: 9.2 9.3 Meets Requirements Average: 9.2 9.4 Customer Segment Breakdown Small Business 35% Mid Market 61% Enterprise 3% [Expand/Collapse ServiceNow Customer Service Management](#) #19 [![ServiceNow Customer Service Management](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-customer-service-management.svg "ServiceNow Customer Service Management")](/products/servicenow-customer-service-management/reviews) [ServiceNow Customer Service Management](/products/servicenow-customer-service-management/reviews) 8.9 [Expand/Collapse ServiceNow Customer Service Management](#) Overall Usability Score 8.9 Usability Score Breakdown Ease of Admin Average: 9.1 8.6 Ease of Use Average: 9.2 8.7 Meets Requirements Average: 9.2 8.8 Customer Segment Breakdown Small Business 12% Mid Market 34% Enterprise 54% [Expand/Collapse eDesk](#) #20 [![eDesk](https://images.g2crowd.com/uploads/product/hd_favicon/37bfc3bcadcf2a9f3d8047f14a1a9141/edesk.svg "eDesk")](/products/edesk/reviews) [eDesk](/products/edesk/reviews) 8.9 [Expand/Collapse eDesk](#) Overall Usability Score 8.9 Usability Score Breakdown Ease of Admin Average: 9.1 8.9 Ease of Use Average: 9.2 9.2 Meets Requirements Average: 9.2 9.5 Customer Segment Breakdown Small Business 85% Mid Market 15%