Best Help Desk Software - Page 5
Help desk software is used to organize, manage, and respond to service-related requests from internal and external sources, helping customer service teams streamline support processes and analyze engagement across communication channels.
Core Capabilities of Help Desk SoftwareTo qualify for inclusion in the Help Desk category, a product must:
Help desk software is commonly used to:
Help desk software focuses on handling customer inquiries and service requests across multiple communication channels, often integrating customer self-service, social customer service, and live chat tools to boost efficiency and support quality.
Insights from G2 Reviews on Help Desk SoftwareAccording to G2 review data, users highlight streamlined ticket management, unified communication channels, and analytics that help teams better understand customer needs and improve service performance.
Featured Help Desk Software At A Glance
G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Desku is an AI-powered customer service automation platform designed to enhance support operations for businesses, particularly in the SaaS and e-commerce sectors. It offers a comprehensive suite o
- Computer Software
- 77% Small-Business
- 23% Mid-Market
52 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Incident IQ is a workflow management solution built by K-12, exclusively for K-12. Headquartered in Atlanta, GA, Incident IQ is 170+ strong and made up of former educators, K-12 IT technicians, and
- Technology Specialist
- Primary/Secondary Education
- Information Technology and Services
- 59% Mid-Market
- 39% Enterprise
411 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
The only AI service platform for all teams: from marketing to sales and after-sales. Centralize conversations and calls, prioritize what matters and automate what you can.
- Information Technology and Services
- Computer Software
- 58% Small-Business
- 38% Mid-Market
84 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Apptivo is a cloud platform of integrated business apps designed for companies of all shapes & sizes. Manage nearly any business task using Apptivo's Apps, from sales & marketing, to billing
- Owner
- Manager
- Marketing and Advertising
- Construction
- 82% Small-Business
- 14% Mid-Market
5,959 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
ThriveDesk is a full featured customer service software for SaaS and eCommerce. Features included Shared Inbox, Live Chat, Chatbot, Knowledge Base and more..
- Computer Software
- 82% Small-Business
- 16% Mid-Market
239 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Vivantio provides service management software for teams that support internal and external customers. Our platform scales to meet the needs of large, multi-site organizations, optimizing workflows acr
- IT Manager
- Information Technology and Services
- Outsourcing/Offshoring
- 57% Mid-Market
- 28% Enterprise
111 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
The refreshingly simple yet powerful alternative to Zendesk. Over 2,000 small businesses use Groove's help desk software to centralize and automate their customer support.
- Computer Software
- Information Technology and Services
- 77% Small-Business
- 22% Mid-Market
6,718 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Loop Email is a simple yet powerful team inbox. It's been built with the familiarity of an email client, so it's easy to set up and use for any teams that are used to handling customer messages via em
- 89% Small-Business
- 11% Mid-Market
2,264 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
ClearFeed is the next-gen Support Platform on Slack powered by AI Agents. Our platform converts conversations from multiple Slack channels into a single shared queue of requests, using which customer-
- Computer Software
- Information Technology and Services
- 58% Mid-Market
- 35% Small-Business
371 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Agile Helpdesk for great customer service.
- 82% Small-Business
- 18% Mid-Market
54,653 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Zowie is the Customer AI platform, equipping enterprises with AI Agents that handle every customer interaction — replacing outdated clicks and forms with natural, human-like conversations. Today’s
- Retail
- Consumer Services
- 48% Small-Business
- 40% Mid-Market
150 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Deskpro is the only help desk platform that enables support across every channel, powered by the AI of your choice, with comprehensive security, compliance and data privacy options. Deskpro deploym
- Information Technology and Services
- Computer & Network Security
- 51% Small-Business
- 42% Mid-Market
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
No-code solutions to start, run and grow your business in a well-rounded manner. Get started with Appy Pie's no-code mobile app builder (https://www.appypie.com/app-builder), no-code website builder (
- CEO
- Owner
- Health, Wellness and Fitness
- Education Management
- 87% Small-Business
- 10% Mid-Market
17,271 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
ALVAO Service Desk is a Microsoft-native ITSM platform that centralizes requests across IT, HR, and Facilities. Integrated with Outlook and Teams, it allows employees to create, track, and resolve tic
- Government Administration
- 65% Mid-Market
- 29% Enterprise
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Gmelius is the first Gmail-native platform where AI agents and your team work together in real time to manage, prioritize, and reply to emails—turning your inbox into a collaborative, self-organizing
- Owner
- CEO
- Marketing and Advertising
- Information Technology and Services
- 81% Small-Business
- 16% Mid-Market
1,786 Twitter followers
