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The Top 9 Easiest To Use Help Authoring Tools (HAT)

See the top Help Authoring Tools (HAT) products based on usability ratings. A product’s usability score is calculated by a proprietary algorithm that factors in real user satisfaction ratings of how easy the product is to administer, as well as how well the product meets business requirements, among other ratings. Compare products according to their usability scores to streamline the buying process and quickly identify the best products based on real user experiences.

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Usability Score

Compare

Archbee

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.3

9.8

Ease of Use

Average: 9.2

9.8

Meets Requirements

Average: 9.2

9.6

Customer Segment Breakdown

Small Business

95%

Mid Market

ClickHelp

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 9.3

9.7

Ease of Use

Average: 9.2

9.8

Meets Requirements

Average: 9.2

9.7

Customer Segment Breakdown

Small Business

61%

Mid Market

31%

Enterprise

ReadMe

8.5

Overall Usability Score

8.5

Usability Score Breakdown

Ease of Admin

Average: 9.3

9.8

Ease of Use

Average: 9.2

9.9

Meets Requirements

Average: 9.2

9.2

Customer Segment Breakdown

Small Business

56%

Mid Market

41%

Enterprise

HelpSmith

8.5

Overall Usability Score

8.5

Usability Score Breakdown

Ease of Admin

Average: 9.3

10.0

Ease of Use

Average: 9.2

9.3

Meets Requirements

Average: 9.2

9.3

Customer Segment Breakdown

Small Business

75%

Mid Market

25%

Document360

8.4

Overall Usability Score

8.4

Usability Score Breakdown

Ease of Admin

Average: 9.3

8.8

Ease of Use

Average: 9.2

9.4

Meets Requirements

Average: 9.2

9.1

Customer Segment Breakdown

Small Business

43%

Mid Market

46%

Enterprise

11%

Help & Manual

8.3

Overall Usability Score

8.3

Usability Score Breakdown

Ease of Admin

Average: 9.3

9.5

Ease of Use

Average: 9.2

9.3

Meets Requirements

Average: 9.2

8.9

Customer Segment Breakdown

Small Business

86%

Mid Market

Enterprise

Dr. Explain

8.1

Overall Usability Score

8.1

Usability Score Breakdown

Ease of Admin

Average: 9.3

9.3

Ease of Use

Average: 9.2

9.6

Meets Requirements

Average: 9.2

9.5

Customer Segment Breakdown

Small Business

76%

Mid Market

24%

MadCap Flare

7.8

Overall Usability Score

7.8

Usability Score Breakdown

Ease of Admin

Average: 9.3

8.5

Ease of Use

Average: 9.2

8.3

Meets Requirements

Average: 9.2

9.0

Customer Segment Breakdown

Small Business

18%

Mid Market

52%

Enterprise

30%

Author-It

7.3

Overall Usability Score

7.3

Usability Score Breakdown

Ease of Admin

Average: 9.3

7.9

Ease of Use

Average: 9.2

7.7

Meets Requirements

Average: 9.2

8.7

Customer Segment Breakdown

Small Business

25%

Mid Market

50%

Enterprise

25%