# Best Field Service Management Software - Page 2 *By [Jeffrey Lin](https://research.g2.com/insights/author/jeffrey-lin)* Field service management (FSM) software helps companies manage field-based workers by optimizing their positioning, availability, and skills as labor resources. These solutions are primarily used by companies that provide on-site service and technical expertise such as equipment maintenance, cleaning, repairs, moving, and/or delivery. The degree of technical expertise applied can vary from using their knowledge of cleaning methods, providing computer hardware support, to maintaining a city’s electrical grid. Managers and supervisors use FSM software to organize scheduling, assignment, route planning, resource allocation, and work instruction to on-site field workers. Employees bring FSM software with them to provide updates on productivity, task completion, arrival/departure times, and technical support for any uncommon situations met on the job. Field service management software usually integrates with software solutions such as [GIS software](https://www.g2.com/categories/gis) for location tracking; [customer relationship management (CRM) software](https://www.g2.com/categories/crm) to find information about customers; and [product lifecycle management (PLM) software](https://www.g2.com/categories/plm) or [design software](https://www.g2.com/categories/design) for technical specifications and instructions for maintenance and repairs. To qualify for inclusion in the Field Service Management (FSM) category, a product must: - Provide features to dispatch workers based on the type of work, their availability, and the physical locations of customers - Include functionality to help managers prioritize field work and optimize the resources allocated to each job - Provide information to field workers on their tasks and how to achieve them - Deliver dashboards and analytics for managers to track ongoing field activities and the performance of field workers ## Top Field Service Management Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) | 4.4/5.0 (973 reviews) | Intelligent scheduling and dispatch within Salesforce | "[A Helpful Helper for Fixing Things Everywhere](https://www.g2.com/survey_responses/agentforce-field-service-formerly-salesforce-field-service-review-12803417)" | | 2 | [Jobber](https://www.g2.com/products/jobber/reviews) | 4.6/5.0 (499 reviews) | Scheduling, quoting, and invoicing for home service businesses | "[Jobber Streamlines Scheduling, Invoicing, and Client Communication Effortlessly](https://www.g2.com/survey_responses/jobber-review-12725960)" | | 3 | [ServiceNow Field Service Management](https://www.g2.com/products/servicenow-field-service-management/reviews) | 4.3/5.0 (137 reviews) | Enterprise field operations integrated with ITSM | "[Dynamic Scheduling and Mobile Support Enhance Service Efficiency](https://www.g2.com/survey_responses/servicenow-field-service-management-review-12764800)" | | 4 | [Connecteam](https://www.g2.com/products/connecteam/reviews) | 4.6/5.0 (3,491 reviews) | Mobile-first scheduling and communication for frontline teams | "[Connecteam Review](https://www.g2.com/survey_responses/connecteam-review-10735494)" | | 5 | [Field Nation](https://www.g2.com/products/field-nation/reviews) | 4.5/5.0 (396 reviews) | On-demand technician marketplace for nationwide IT field work | "[My experience of using Field Nation](https://www.g2.com/survey_responses/field-nation-review-8421173)" | | 6 | [SAP Field Service Management](https://www.g2.com/products/sap-field-service-management/reviews) | 4.3/5.0 (72 reviews) | Real-time field dispatch with SAP ERP integration | "[Excellent Technician Visibility and Field Job Tracking in SAP](https://www.g2.com/survey_responses/sap-field-service-management-review-12766028)" | | 7 | [Jotform](https://www.g2.com/products/jotform/reviews) | 4.7/5.0 (5,035 reviews) | Custom forms for field data collection and inspections | "[Jotform AI Agent: No-code, natural-language chatbot delivering tailored responses in minutes](https://www.g2.com/survey_responses/jotform-review-13049468)" | | 8 | [Housecall Pro](https://www.g2.com/products/housecall-pro/reviews) | 4.3/5.0 (198 reviews) | All-in-one job management for small home service businesses | "[Efficient, Feature-Rich, and Easy to Use](https://www.g2.com/survey_responses/housecall-pro-review-12045862)" | | 9 | [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) | 4.5/5.0 (366 reviews) | End-to-end operations for professional home service companies | "[A True All-in-One Field Service Platform That Streamlines Growth](https://www.g2.com/survey_responses/servicetitan-review-12661027)" | | 10 | [XOi](https://www.g2.com/products/xoi/reviews) | 4.9/5.0 (38 reviews) | Visual field documentation and AI-assisted quoting for commercial HVAC | "[Powerful Job Site Visibility and Shareable Updates for Customers](https://www.g2.com/survey_responses/xoi-review-12846293)" | --- ## What Are the Most Common Questions About Field Service Management Software? *AI-generated · Last updated: May 26, 2026* ### What field service software with the best customer support? Based on G2 reviews, customer support is a major differentiator in field service management software. Verified users frequently praise vendors that respond quickly during onboarding, troubleshooting, and workflow changes. G2 reviewers mention that helpful support teams make implementation smoother, resolve issues faster, and reduce downtime when dispatching, scheduling, or invoicing problems come up. Across the recent review set, strong support is often tied to faster adoption, especially for companies moving away from spreadsheets or paper-based processes. According to verified users, products with responsive support are especially valuable when businesses need help with integrations, custom workflows, or getting field teams comfortable with mobile tools. **Here are some of the top-rated products on G2:** - [Jobber](https://www.g2.com/products/jobber/reviews) – often highlighted for responsive, helpful support and fast onboarding for service teams - [Field Nation](https://www.g2.com/products/field-nation/reviews) – praised for quick support responses when coordinating technicians and resolving issues - [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) – reviewers frequently call out customer success support and guidance during setup ### What best field service management software for small business? Based on G2 reviews, small businesses tend to value field service management software that is easy to learn, reduces admin work, and keeps scheduling, invoicing, and customer communication in one place. According to verified users, smaller teams often mention ease of setup, simple mobile access, and clear workflows as the biggest advantages. G2 reviewers also mention that smaller businesses are especially sensitive to software complexity and pricing, so products that simplify quoting, route planning, reminders, and payments tend to stand out. Reviews in this category show that buyers often prioritize fast onboarding and everyday usability over highly complex enterprise configuration. **Here are some of the top-rated products on G2:** - [Jobber](https://www.g2.com/products/jobber/reviews) – commonly used by small service businesses for scheduling, invoicing, quotes, and client communication - [Contractor+](https://www.g2.com/products/contractor/reviews) – reviewers highlight all-in-one estimates, invoicing, scheduling, and mobile access for smaller operations - [Kickserv](https://www.g2.com/products/kickserv/reviews) – often mentioned for easy scheduling, invoicing, and keeping service teams organized ### Which field service app is most user-friendly? Based on G2 reviews, [Jobber](https://www.g2.com/products/jobber/reviews) stands out as the single strongest fit for buyers prioritizing user-friendliness. Verified users repeatedly describe it as easy to use in the office and in the field, with straightforward scheduling, invoicing, estimates, and on-site payment collection. G2 reviewers mention that technicians can adopt it quickly, and several reviews emphasize simple setup, intuitive navigation, and smooth day-to-day use across desktop and mobile. According to verified users, this ease of use is especially helpful for businesses that want a centralized system without a heavy learning curve, while still keeping customer communication, job details, and billing organized in one platform. ### What best field operations software in the app store? Based on G2 reviews, buyers looking for field operations software often focus on mobile usability, job visibility, and how well the app supports technicians outside the office. According to verified users, the strongest apps help teams check schedules, update job status, capture photos or signatures, and stay connected without relying on paper or constant phone calls. G2 reviewers mention that app quality can directly affect response speed, technician productivity, and customer communication. In this review set, mobile-first usability is often praised when workers can manage tasks, routing, payments, or reporting directly from the field. Reviews also show that laggy or limited mobile experiences are a common complaint when an app is not designed for real field conditions. **Here are some of the top-rated products on G2:** - [Jobber](https://www.g2.com/products/jobber/reviews) – widely praised for easy field use, on-site billing, scheduling, and client communication - [Connecteam](https://www.g2.com/products/connecteam/reviews) – reviewed as a mobile-first platform for scheduling, time tracking, tasks, and workforce updates - [Jotform](https://www.g2.com/products/jotform/reviews) – often used for mobile forms, field data capture, checklists, and digital paperwork ### What top-rated field service management apps? Based on G2 reviews, top-rated field service management apps are typically recognized for combining scheduling, dispatch, communication, and job tracking in a way that supports both office staff and field teams. Verified users often highlight mobile accessibility, reliable updates, and easier coordination between dispatchers and technicians. G2 reviewers mention that the strongest apps reduce manual follow-up, improve technician visibility, and keep work orders, notes, and customer details centralized. According to verified users, apps that balance strong functionality with ease of use tend to earn the most positive feedback, especially when they also help with payments, invoicing, or route planning directly from the field. **Here are some of the top-rated products on G2:** - [Jobber](https://www.g2.com/products/jobber/reviews) – frequently praised for combining scheduling, invoicing, payments, and customer communication in one app - [ServiceNow Field Service Management](https://www.g2.com/products/servicenow-field-service-management/reviews) – often highlighted for dispatching, work order tracking, and mobile reporting - [SAP Field Service Management](https://www.g2.com/products/sap-field-service-management/reviews) – recognized for scheduling, technician visibility, and real-time field updates ### What field technician management software recommendations? Based on G2 reviews, field technician management software is usually recommended when it improves scheduling accuracy, gives teams better mobile access, and reduces the back-and-forth between office staff and workers in the field. According to verified users, common buying priorities include seeing technician availability, tracking work progress, capturing job details on-site, and improving communication around changes or delays. G2 reviewers mention that the best experiences come from tools that help assign the right technician, keep job information centralized, and make updates easy from mobile devices. Reviews also show that technician adoption is strongly influenced by simple interfaces and reliable field performance. ### What's the leading software for field technicians? Based on G2 reviews, [Jobber](https://www.g2.com/products/jobber/reviews) emerges as the leading software for field technicians in this recent review set. Verified users consistently describe it as easy to use in the field, with technicians able to view jobs, collect payments, handle scheduling changes, and keep customer details accessible from one place. G2 reviewers mention that field teams adopt it quickly, and several reviews note that it reduces confusion by centralizing schedules, invoicing, and communication. According to verified users, that combination of simplicity and day-to-day practicality makes it especially effective for technicians who need fast access to job details without dealing with a complicated interface. ### What expert reviews on field service management solutions? Based on G2 reviews, expert-style feedback on field service management solutions tends to focus on the same recurring themes buyers care about most: scheduling efficiency, mobile usability, implementation effort, and visibility into jobs, technicians, and customer activity. G2 reviewers mention that stronger platforms help reduce paperwork, improve dispatching, and keep teams aligned in real time. According to verified users, many solutions also differ widely in complexity. Some are praised for fast adoption and straightforward daily use, while others are valued for broader workflow depth but come with heavier setup and training needs. Reviews across this category repeatedly emphasize that the best-fit product depends on whether buyers prioritize ease of use, flexibility, or operational scale. ### Which affordable field service software options? Based on G2 reviews, affordable field service software options are usually judged by whether they simplify scheduling, customer communication, invoicing, and field coordination without adding too much complexity. According to verified users, products seen as cost-conscious often stand out because they reduce the need for multiple separate tools and are easier for smaller or growing teams to adopt. G2 reviewers mention that affordability is not just about subscription price but also about time savings, ease of setup, and how quickly teams can start using the software effectively. In this review set, buyers frequently value practical mobile workflows and all-in-one functionality when evaluating more budget-friendly options. **Here are some of the top-rated products on G2:** - [Jobber](https://www.g2.com/products/jobber/reviews) – often chosen for combining scheduling, invoicing, and communication in one streamlined platform - [Connecteam](https://www.g2.com/products/connecteam/reviews) – reviewers highlight centralized scheduling, time tracking, and communication with strong value for teams - [Contractor+](https://www.g2.com/products/contractor/reviews) – frequently noted as a budget-friendly all-in-one option for estimates, invoicing, and job management ### What popular field management tools for medium business? Based on G2 reviews, medium-sized businesses usually look for field management tools that can support more users, more jobs, and more operational visibility without becoming overly fragmented. Verified users often mention the need for stronger reporting, centralized customer and technician data, and better coordination between office teams and field staff. G2 reviewers mention that medium businesses often outgrow basic scheduling tools and start prioritizing workflow consistency, cross-team visibility, and broader integrations. According to verified users, popular tools at this stage tend to help companies manage dispatch, service history, invoicing, and field communication from one system while still giving room to scale processes over time. ## How Many Field Service Management Software Products Does G2 Track? **Total Products under this Category:** 825 ### Category Stats (Jul 2026) - **Average Rating**: 4.4/5 (↑0.01 vs Jun 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: Workever (+10.0%) - Among all products in this category, Workever recorded the largest rating increase compared to last month *Last updated: July 04, 2026* ## How Does G2 Rank Field Service Management Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 28,900+ Authentic Reviews - 825+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Field Service Management Software Is Best for Your Use Case? - **Leader:** [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) - **Highest Performer:** [GoCanvas](https://www.g2.com/products/canvas-solutions-gocanvas/reviews) - **Easiest to Use:** [Connecteam](https://www.g2.com/products/connecteam/reviews) - **Top Trending:** [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) - **Best Free Software:** [Jobber](https://www.g2.com/products/jobber/reviews) --- **Sponsored** ### Appenate (formerly Forms On Fire) Appenate – Build Powerful No-Code Apps & Forms That Work Anywhere. Appenate is the most flexible no-code platform for businesses needing mobile Forms and Apps built around their own processes. 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[FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) FieldPulse is an all-in-one business management solution specifically designed for field service teams. This software provides a comprehensive platform that assists users in managing various aspects of their operations, from scheduling and dispatching to customer relationship management (CRM) and financial documentation. By integrating essential functionalities into a single solution, FieldPulse aims to streamline workflows and enhance productivity for business owners, administrators, and technicians alike. The target audience for FieldPulse includes a diverse range of field service businesses, such as plumbing, electrical, HVAC, septic, glass repair, and garage door companies. These organizations often face challenges related to administrative tasks, team communication, and customer service. FieldPulse addresses these pain points by offering tools that simplify scheduling, manage estimates and invoices, and facilitate effective communication with customers. The software is particularly beneficial for companies seeking to improve their operational efficiency and enhance the overall customer experience. FieldPulse stands out in the market with its robust feature set, which includes not only standard field service management (FSM) capabilities but also advanced tools that cater to the needs of growing businesses. Key features such as a flat-rate pricebook, lead management, and inventory management empower users to make informed decisions and optimize their resources. Additionally, advanced reporting functionalities provide insights into business performance, enabling users to track key metrics and identify areas for improvement. The software's user-friendly interface ensures that even those with limited technical expertise can navigate the system with ease. However, its advanced features make it suitable for companies of any size that are looking to scale their operations. FieldPulse also offers customer management tools, timesheet tracking, booking portals, and franchise management capabilities, making it a versatile solution for various business models. By consolidating these functionalities into one platform, FieldPulse helps businesses reduce administrative burdens, enhance team collaboration, and ultimately drive growth. **Average Rating:** 4.7/5.0 **Total Reviews:** 362 **How Do G2 Users Rate FieldPulse?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.9/10) - **Roles:** 8.8/10 (Category avg: 8.6/10) - **Analytics:** 8.4/10 (Category avg: 8.3/10) - **Location:** 8.7/10 (Category avg: 8.4/10) **Who Is the Company Behind FieldPulse?** - **Seller:** [FieldPulse](https://www.g2.com/sellers/fieldpulse) - **Company Website:** https://www.fieldpulse.com/ - **Year Founded:** 2015 - **HQ Location:** Dallas, Texas - **Twitter:** @FieldPulseApp (1,076 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/fieldpulse (207 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, Office Manager - **Top Industries:** Construction, Consumer Services - **Company Size:** 94% Small-Business, 4% Mid-Market #### What Are FieldPulse's Pros and Cons? **Pros:** - Customer Support (51 reviews) - Ease of Use (47 reviews) - Features (30 reviews) - Scheduling (26 reviews) - Client Communication (24 reviews) **Cons:** - Improvement Needed (14 reviews) - Limited Customization (13 reviews) - Limited Features (12 reviews) - Learning Curve (9 reviews) - Update Issues (9 reviews) ### What Do G2 Reviewers Say About FieldPulse? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **exceptional customer support** of FieldPulse, noting quick responses and helpful assistance throughout. - Users highlight the **ease of use** of FieldPulse, making navigation and training for employees straightforward and effective. - Users enjoy the **ease of use and detailed project tracking** with FieldPulse, enhancing workflow management. - Users highlight the **intuitive scheduling feature** of FieldPulse, significantly streamlining job assignments and technician tracking. - Users value the **responsive customer service** from FieldPulse, which ensures quick assistance and effective communication. **Cons:** - Users note that the **improvement needed** includes weak VOIP, limited CRM functionality, and syncing delays across devices. - Users find the **limited customization** options in FieldPulse frustrating, impacting their workflow and overall experience. - Users find **limited features** in FieldPulse, particularly in CRM functionality and booking options, hindering workflow efficiency. - Users note a significant **learning curve** with FieldPulse, impacting efficiency and requiring dedicated time to master. - Users often face **update issues** with FieldPulse, leading to unmet expectations and cumbersome setups for KPIs and reports. #### What Are Recent G2 Reviews of FieldPulse? **"[FieldPulse Offers Streamlined Scheduling, Invoicing & Outstanding Customer Support](https://www.g2.com/survey_responses/fieldpulse-review-12966081)"** **Rating:** 5.0/5.0 stars *— Mark L.* [Read full review](https://www.g2.com/survey_responses/fieldpulse-review-12966081) --- **"[Five Stars for Field Pulse!](https://www.g2.com/survey_responses/fieldpulse-review-12969380)"** **Rating:** 5.0/5.0 stars *— Emily S.* [Read full review](https://www.g2.com/survey_responses/fieldpulse-review-12969380) --- #### What Are G2 Users Discussing About FieldPulse? - [What is FieldPulse used for?](https://www.g2.com/discussions/what-is-fieldpulse-used-for) - 2 comments ### 2. [Appenate (formerly Forms On Fire)](https://www.g2.com/products/appenate-formerly-forms-on-fire/reviews) Appenate – Build Powerful No-Code Apps & Forms That Work Anywhere. Appenate is the most flexible no-code platform for businesses needing mobile Forms and Apps built around their own processes. Whether it’s maintenance, field service, inspections, inventory management, or workflow automation, Appenate lets you build and deploy enterprise-grade apps in minutes - with no developers required. Why Teams Choose Appenate Unlike other no-code tools that limit customization, Appenate gives you complete control - from data capture and offline access to white-labelling, AI-assisted form creation, and deep integrations. Key Features & Benefits ✔️ Create & customize Forms in minutes with AI: Skip the blank canvas – just describe your form by text or voice, and AI creates a ready-to-use starting point with configured fields. ✔️ Fully Native Apps: Run faster and more reliably with true native performance on iOS, Android, and Windows. ✔️ Works Offline: Stay productive in the field - even with zero connectivity. Sync automatically when back online. ✔️ Powerful Integrations: Connect your data to Salesforce, SharePoint, Power BI, and hundreds more. ✔️ Full White-Label: Deliver a 100% branded experience with no trace of Appenate - perfect for internal rollouts or reselling. ✔️ Advanced Data Capture: Harness GPS, NFC, OCR, barcodes, photos, and contactless signatures for complete accuracy. ✔️ Role-Based Access: Manage users, teams, and permissions securely across your organization. ✔️ Automated Reports: Instantly convert captured data into Word, Excel, or PDF templates for client-ready reports. ✔️ Pre-Built App Templates: Get started fast with hundreds of ready-to-use apps that can be customized to your workflow. ✔️ Lifetime Support: Enjoy free onboarding, in-depth documentation, and customer support for life - no extra fees. Who Uses Appenate Appenate powers teams across industries like construction, logistics, manufacturing, field service, and facilities management - helping them digitize operations, stay compliant, and increase ROI without the need for developers. “Simply put, Appenate not only saves us time & money – it helps us stay compliant.” - Simon Ozanne, Alacon Aero “With Appenate, we get better quality data & have minimized our post-processing time.” - Project Manager, Amey Trusted by 80,000+ Users in 100+ Countries 🚀 Start your free trial today - build your first custom app in minutes, no credit card required. **Average Rating:** 4.5/5.0 **Total Reviews:** 260 **How Do G2 Users Rate Appenate (formerly Forms On Fire)?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.9/10) - **Roles:** 8.8/10 (Category avg: 8.6/10) - **Analytics:** 9.2/10 (Category avg: 8.3/10) - **Location:** 8.8/10 (Category avg: 8.4/10) **Who Is the Company Behind Appenate (formerly Forms On Fire)?** - **Seller:** [Appenate (Pty) Ltd](https://www.g2.com/sellers/appenate-pty-ltd) - **Company Website:** https://www.appenate.com - **Year Founded:** 2011 - **HQ Location:** Brisbane, Australia - **Twitter:** @appenate (3,639 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2909904 (46 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Construction, Information Technology and Services - **Company Size:** 54% Small-Business, 36% Mid-Market #### What Are Appenate (formerly Forms On Fire)'s Pros and Cons? **Pros:** - Form Customization (20 reviews) - Ease of Use (18 reviews) - Customization Options (14 reviews) - Form Creation (12 reviews) - Customer Support (11 reviews) **Cons:** - Learning Curve (7 reviews) - Learning Difficulty (6 reviews) - Complexity (5 reviews) - Form Design (5 reviews) - Slow Performance (5 reviews) ### What Do G2 Reviewers Say About Appenate (formerly Forms On Fire)? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **customization capabilities** of Appenate, enabling efficient data collection and seamless integration with workflows. - Users praise the **ease of use** of Appenate, enabling effective form creation with minimal technical skills required. - Users value the **customization options** in Appenate, enhancing data collection and seamlessly integrating with existing workflows. - Users praise the **ease of form creation** with Forms On Fire, enabling quick, efficient, and customizable data collection. - Users commend the **exceptional customer support** of Appenate, consistently responsive and helpful throughout their experiences. **Cons:** - Users find the **initial learning curve for advanced features** to be complex and overwhelming for beginners. - Users find the **initial learning difficulty** for advanced features can be overwhelming for newcomers to Forms On Fire. - Users find the **initial learning curve complex** , especially for advanced features, making it overwhelming for newcomers. - Users face **slow sync times and confusing navigation** when using Appenate, especially with large datasets and many forms. - Users experience **slow performance** with Forms on Fire, particularly during form submission and data syncing processes. #### What Are Recent G2 Reviews of Appenate (formerly Forms On Fire)? **"[Customizable & Efficient with Stellar Support](https://www.g2.com/survey_responses/appenate-formerly-forms-on-fire-review-12549700)"** **Rating:** 5.0/5.0 stars *— Ricardo M.* [Read full review](https://www.g2.com/survey_responses/appenate-formerly-forms-on-fire-review-12549700) --- **"[Exceptional Support, All-in-One Convenience](https://www.g2.com/survey_responses/appenate-formerly-forms-on-fire-review-12677194)"** **Rating:** 5.0/5.0 stars *— Cara F.* [Read full review](https://www.g2.com/survey_responses/appenate-formerly-forms-on-fire-review-12677194) --- #### What Are G2 Users Discussing About Appenate (formerly Forms On Fire)? - [What is Forms On Fire used for?](https://www.g2.com/discussions/what-is-forms-on-fire-used-for) - 1 comment - [What is Appenate used for?](https://www.g2.com/discussions/what-is-appenate-used-for) - 1 comment ### 3. [Badger Maps](https://www.g2.com/products/badger-maps/reviews) Your field sales tool kit to sell more– Badger Maps is the top rated mobile app for B2B reps in the field and a total territory management for your entire field team. With Badger, outside sales & field service reps get a mobile app (available on both iPhone and Android) that cuts drive time, improves data collection, and increases sales. Activities that were once a time sink like customer mapping, route planning, scheduling, data collection, and reporting are all made easy with Badger’s mobile mapping app. Paired with a suite of territory management tools that includes performance dashboards and a robust territory mapping interface, Badger Maps will enhance the workflows of everyone on your field team with features like: Route Planner & Mobile Sales Mapping - Fit 2 more meetings into each day by optimizing routes with up to 120 stops. - Visualize all your Accounts, Contacts, Leads, and Opportunities on an interactive map on your phone. - Filter and colorize accounts by custom metrics like priority status or last order date to instantly spot your best opportunities as you plan your day. - Plan and save all your routes in advance so you never fly blind on the road. Scheduling & Reminders - Sync routes to your calendar with the touch of the button. - Get alerts for follow-ups or nearby accounts that need attention. Mobile Lead Generation - Find new, qualified leads near your route– great for downtime on the road! Data Collection & A Mobile CRM Front-End - Take notes, capture photos, and keep all your customer information up to date from your phone. - Automatically sync all your data with the leading CRMs including Salesforce, HubSpot, Zoho, Microsoft Dynamics, NetSuite, Pipedrive, monday.com, Veeva, Insightly, SugarCRM, and more. - Map and access all your CRM data in the field. See the relationship between different data types so you’re never left fumbling for the information you need to serve your customers. Reporting & Mileage Tracking - Get automated reports summarizing your routes and customer activity. - Generate mileage tracking reports that make submitting your expenses easy. Territory Mapping & Management - See all your reps’ data represented in performance dashboards and customizable charts & graphs. - Use territory alignment software to automatically balance and optimize your territories. - Automate lead routing to assign new leads to the right territory instantly- no manual work needed! - Create competitions and incentivize your reps with dynamic leaderboards. - Uncover insights with territory mapping tools like heat maps, bubble maps, thematic maps & more. Get a free 14-day trial, integrated with your CRM. With optimized routes, Badger pays for itself with just the savings on gas! **Average Rating:** 4.7/5.0 **Total Reviews:** 327 **How Do G2 Users Rate Badger Maps?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.9/10) - **Roles:** 5.9/10 (Category avg: 8.6/10) - **Analytics:** 10.0/10 (Category avg: 8.3/10) - **Location:** 7.5/10 (Category avg: 8.4/10) **Who Is the Company Behind Badger Maps?** - **Seller:** [Badger Maps, Inc](https://www.g2.com/sellers/badger-maps-inc) - **Company Website:** https://www.badgermapping.com - **Year Founded:** 2012 - **HQ Location:** San Francisco, California - **Twitter:** @BadgerMaps (2,095 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2719153/ (75 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Business Development Manager, Regional Sales Manager - **Top Industries:** Medical Devices, Wholesale - **Company Size:** 62% Small-Business, 24% Mid-Market #### What Are Badger Maps's Pros and Cons? **Pros:** - Ease of Use (70 reviews) - Mapping Features (48 reviews) - Route Optimization (47 reviews) - Route Planning (45 reviews) - Customer Support (40 reviews) **Cons:** - Routing Issues (17 reviews) - Mapping Issues (16 reviews) - Expensive (14 reviews) - Improvement Needed (13 reviews) - Limitations (11 reviews) ### What Do G2 Reviewers Say About Badger Maps? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **ease of use** of Badger Maps, highlighting its smooth setup and efficient navigation features. - Users appreciate the **visual mapping feature** of Badger Maps, improving daily planning and maximizing productivity. - Users value the **route optimization** feature of Badger Maps, enhancing efficiency and making planning significantly easier. - Users value the **efficient route planning** of Badger Maps, enhancing their marketing efforts and saving travel time. - Users appreciate the **excellent customer support** from Badger Maps, which enhances their overall experience and productivity. **Cons:** - Users experience **routing issues** that lead to extra backtracking, sluggish loading, and limitations in route exporting. - Users experience **mapping issues** with Badger Maps, facing inaccuracies in navigation and address coordination that hinder usability. - Users feel the **pricing is a bit high** for the features offered, especially if only a few are utilized. - Users find that **improvement is needed** in syncing the mobile app and online platform for better functionality. - Users find **route optimization limitations** challenging, as it overlooks appointment times and lacks effective account sorting options. #### What Are Recent G2 Reviews of Badger Maps? **"[Infield Makes Trip Planning and Record Keeping Easy—with Responsive Support](https://www.g2.com/survey_responses/badger-maps-review-12707794)"** **Rating:** 5.0/5.0 stars *— Lisa R.* [Read full review](https://www.g2.com/survey_responses/badger-maps-review-12707794) --- **"[Makes Field Calls and Customer Tracking Easy](https://www.g2.com/survey_responses/badger-maps-review-12577098)"** **Rating:** 4.0/5.0 stars *— AL Jason M.* [Read full review](https://www.g2.com/survey_responses/badger-maps-review-12577098) --- #### What Are G2 Users Discussing About Badger Maps? - [How does route planning software work?](https://www.g2.com/discussions/how-does-route-planning-software-work) - 1 comment - [Are Badger maps free?](https://www.g2.com/discussions/are-badger-maps-free) - 3 comments - [What is the best route planning software?](https://www.g2.com/discussions/what-is-the-best-route-planning-software) - 3 comments - [How does Badger app work?](https://www.g2.com/discussions/how-does-badger-app-work) - 2 comments ### 4. [Repair-CRM](https://www.g2.com/products/repair-crm/reviews) Our mission is to help small field service companies grow with a Modern Field Service Solution! Schedule & Dispatch technicians and track their progress with GPS. Affordable ($39 / month for 5 users), making it ideal for companies with 3-15 technicians. Cloud-based admin + Mobile Apps. Asset tracking, photos & signature capturing. Start your free trial (no credit card required) **Average Rating:** 5.0/5.0 **Total Reviews:** 10 **How Do G2 Users Rate Repair-CRM?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.9/10) - **Roles:** 10.0/10 (Category avg: 8.6/10) - **Analytics:** 10.0/10 (Category avg: 8.3/10) - **Location:** 10.0/10 (Category avg: 8.4/10) **Who Is the Company Behind Repair-CRM?** - **Seller:** [E-Software](https://www.g2.com/sellers/e-software) - **Year Founded:** 2007 - **HQ Location:** Haryana - **Twitter:** @Essitco1 (26 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/e-software-solutions (87 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 90% Small-Business, 10% Mid-Market #### What Are Recent G2 Reviews of Repair-CRM? **"[Great for technicians in the field](https://www.g2.com/survey_responses/repair-crm-review-3893417)"** **Rating:** 5.0/5.0 stars *— Norbert E.* [Read full review](https://www.g2.com/survey_responses/repair-crm-review-3893417) --- **"[Perfect for small Pest Control companies](https://www.g2.com/survey_responses/repair-crm-review-3829234)"** **Rating:** 5.0/5.0 stars *— Tamás L.* [Read full review](https://www.g2.com/survey_responses/repair-crm-review-3829234) --- #### What Are G2 Users Discussing About Repair-CRM? - [What is Repair-CRM used for?](https://www.g2.com/discussions/what-is-repair-crm-used-for) ### 5. [Raken](https://www.g2.com/products/raken/reviews) Raken is an all-in-one field management app built for the construction industry. Use our streamlined web and mobile tools to quickly collect accurate data from the field and share it with the office in real time. Featuring digital daily reports, time and production tracking, safety and quality management, document management, and more, you’ll have everything you need to keep projects on track in one convenient location. We replace disorganized documentation with real-time visibility and actionable insights. All the data you capture with Raken is automatically organized into professional reports and dashboards securely stored on the cloud in an easily accessible format. You’ll have more accurate records to better protect your business from litigation and reduce risks. Thousands of construction companies use Raken to seamlessly connect the field and office. Try it today and empower your crews to work more efficiently and effectively. \* FEATURES (Includes offline mode and automatic sync) + Daily progress reports + Production tracking + Time tracking + Safety and quality management + Document management + Photo capture + Integrations + Remote collaboration **Average Rating:** 4.6/5.0 **Total Reviews:** 102 **How Do G2 Users Rate Raken?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 8.9/10) - **Roles:** 9.3/10 (Category avg: 8.6/10) - **Analytics:** 9.0/10 (Category avg: 8.3/10) - **Location:** 7.5/10 (Category avg: 8.4/10) **Who Is the Company Behind Raken?** - **Seller:** [Raken, Inc](https://www.g2.com/sellers/raken-inc) - **Company Website:** https://www.rakenapp.com - **Year Founded:** 2012 - **HQ Location:** Carlsbad, California - **Twitter:** @RakenApp (1,690 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3602908/ (154 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Project Manager - **Top Industries:** Construction - **Company Size:** 58% Small-Business, 38% Mid-Market #### What Are Raken's Pros and Cons? **Pros:** - Ease of Use (11 reviews) - Customer Support (7 reviews) - Features (7 reviews) - Photo Management (6 reviews) - Organization (5 reviews) **Cons:** - Missing Features (5 reviews) - Difficult Navigation (3 reviews) - Inefficient Processes (3 reviews) - Learning Curve (3 reviews) - Technical Issues (3 reviews) ### What Do G2 Reviewers Say About Raken? *AI-generated summary from verified user reviews* **Pros:** - Users find Raken's software to be **intuitive and easy to use** , enhancing efficiency for technicians and inspectors alike. - Users appreciate the **excellent customer support** at Raken, noting quick responses and attention to customer feedback. - Users value Raken's **streamlined features** , enhancing communication, reducing paperwork, and simplifying job management. - Users value the **photo management** feature in Raken for effectively documenting project progress and enhancing communication. - Users appreciate the **organization of project data** in Raken, which enhances communication and efficiency on work sites. **Cons:** - Users express frustration with **missing features** in Raken, limiting customization and usability for specific project needs. - Users find **difficult navigation** in Raken, struggling to efficiently locate features and manage tasks while on-the-go. - Users report **inefficient processes** in Raken, particularly around hour rollover and budgeting, affecting overall usability. - Users mention a challenging **learning curve** for Raken, especially for the field crew unfamiliar with technology. - Users frequently experience **technical issues** with Raken, including sign-in annoyances and limited customization options. #### What Are Recent G2 Reviews of Raken? **"[Raken Streamlined Our Daily Reporting and Field-to-Office Communication](https://www.g2.com/survey_responses/raken-review-13037742)"** **Rating:** 5.0/5.0 stars *— Alex V.* [Read full review](https://www.g2.com/survey_responses/raken-review-13037742) --- **"[Easy, Handy Mobile Reporting and Signing—No Computer Needed](https://www.g2.com/survey_responses/raken-review-13037945)"** **Rating:** 5.0/5.0 stars *— Mitesh P.* [Read full review](https://www.g2.com/survey_responses/raken-review-13037945) --- #### What Are G2 Users Discussing About Raken? - [What is Raken used for?](https://www.g2.com/discussions/what-is-raken-used-for) - [What does Raken do?](https://www.g2.com/discussions/what-does-raken-do) - [How much does Raken cost?](https://www.g2.com/discussions/how-much-does-raken-cost) - [How do I use Raken app?](https://www.g2.com/discussions/how-do-i-use-raken-app) - [What is Raken app?](https://www.g2.com/discussions/what-is-raken-app) ### 6. [Zoho FSM](https://www.g2.com/products/zoho-fsm/reviews) Zoho FSM is Zoho’s latest offering for service businesses. It is a field service management platform that automates the entire spectrum of field operations. It lets you streamline operations, smoothen scheduling, improve productivity on the field, and simplify invoicing and payments. Customers in Electrical, Plumbing, HVAC, Solar Power Services, Home Services, Roofing, Pool Services, Security System Management, Elevator Services, Telecommunication, Healthcare, Construction, Landscaping, Property Maintenance, Lawn Care, Locksmiths, Custom home building, Handyman, Carpet Cleaning, Painting, Remodelling, Garage Door Services, Flooring, Locksmith Services, Appliance Repairs, Carpentry, Fence Services, Pest Control, Restoration, Spa Services, Tiling, Well Water Services, Alarm Services are currently using Zoho FSM for their business! Sign up now to start your 15-day free trial. - Handle field operations without switching between apps. Zoho FSM is a single platform for work order management, scheduling and dispatching, workforce management, and invoicing. - Pave the way for effective communication and collaboration. Zoho FSM is a mobile application that helps field agents stay connected to the office and enables sharing notes and images. - Manage sizable teams and improve productivity. Zoho FSM supports a multi-user environment with unique user profiles. Get complete user details including their skills, territories, trip logs, and time-offs. - Digitize back-end operations. Zoho FSM eases asset management, scheduled maintenance, billing, inventory tracking, and reporting - Connect with other apps that are key to your business. Integrate with Zoho Books, Zoho CRM, Zoho Invoice, Zoho Inventory, and a host of third-party applications. - Deliver a memorable customer experience with automated notifications, knowledgeable field agents, detailed service reports, and multiple payment gateways. - Minimize costs by improving efficiency in the office and at the job site. Increase first-time fix rates with structure and processes. - Move seamlessly from requests to estimates to work orders in Zoho FSM. Schedule service appointments and assign them to the right field agent on the Dispatch Console. Use the map view to locate them in real-time. Create maintenance plans for periodic maintenance services. - Empower field agents with the Zoho FSM mobile app (Available on iOS and Android devices) Give them easy access to data, allow collaboration through notes and photos, and enable generating service reports, invoices, and follow-up work orders. Manage your multi-dimensional workforce in a multi-user environment. Allot distinct user profiles, add details of skills and territories, and get their trip logs and time-off data. Beyond this, you can handle billing and payments, asset management, inventory management, and reporting. Integrate Zoho FSM with other Zoho and third-party applications to improve its functionality. To know more: https://www.zoho.com/fsm/plan-comparison.html **Average Rating:** 4.3/5.0 **Total Reviews:** 10 **How Do G2 Users Rate Zoho FSM?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 8.9/10) - **Roles:** 9.6/10 (Category avg: 8.6/10) - **Analytics:** 9.3/10 (Category avg: 8.3/10) - **Location:** 8.6/10 (Category avg: 8.4/10) **Who Is the Company Behind Zoho FSM?** - **Seller:** [Zoho](https://www.g2.com/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704) - **Year Founded:** 1996 - **HQ Location:** Austin, TX - **Twitter:** @Zoho (137,880 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/38373/ (30,766 employees on LinkedIn®) - **Phone:** +1 (888) 900-9646 **Who Uses This Product?** - **Company Size:** 60% Small-Business, 30% Enterprise #### What Are Zoho FSM's Pros and Cons? **Pros:** - Ease of Use (3 reviews) - Easy Integration (2 reviews) - Customer Support (1 reviews) - Easy Access (1 reviews) - Easy Creation (1 reviews) **Cons:** - Customization Difficulties (2 reviews) - Feature Limitations (2 reviews) - Poor Design (2 reviews) - Improvement Needed (1 reviews) - Learning Curve (1 reviews) ### What Do G2 Reviewers Say About Zoho FSM? *AI-generated summary from verified user reviews* **Pros:** - Users highlight the **ease of use** in Zoho FSM, with quick access and seamless integration with other Zoho applications. - Users praise the **easy integration** with other Zoho applications, enhancing seamless access to essential information and functions. - Users praise the **excellent customer support** and the positive behavior of the staff at Zoho FSM. - Users value the **easy access** to information through seamless integration with other Zoho applications. - Users find Zoho FSM to have **easy creation** of invoices and accessible navigation, enhancing their productivity significantly. **Cons:** - Users face **customization difficulties** with Zoho FSM, finding it inflexible and frustrating due to rigid options and documentation. - Users express frustration over **feature limitations** , citing rigidity in customization and challenges with module building and documentation. - Users find the **poor design** of Zoho FSM clunky and less satisfying compared to other Zoho products. - Users find **improvement needed** in FSM's attachment notes, documentation clarity, and module customization capabilities. - Users find the **learning curve steep** due to limited documentation and restrictive module customization options. #### What Are Recent G2 Reviews of Zoho FSM? **"[Highly Capable, Customizable Field Service Management with Flexible Endpoints](https://www.g2.com/survey_responses/zoho-fsm-review-12620443)"** **Rating:** 4.5/5.0 stars *— John W.* [Read full review](https://www.g2.com/survey_responses/zoho-fsm-review-12620443) --- **"[Great app](https://www.g2.com/survey_responses/zoho-fsm-review-11968937)"** **Rating:** 5.0/5.0 stars *— Verified User in Facilities Services* [Read full review](https://www.g2.com/survey_responses/zoho-fsm-review-11968937) --- ### 7. [Oracle Field Service Cloud](https://www.g2.com/products/oracle-field-service-cloud/reviews) Built on a time-based, self-learning and predictive technology, Oracle Field Service Cloud is a cloud-based field service and customer communications solution. It collects data from the field and learns in real-time to accurately predict future events, reducing organizational costs and increasing efficiencies. It eliminates customer uncertainty, exceeds customer expectations, and ensures timely job completion. As an integral element of Oracle Service Cloud and the Oracle CX Suite, Oracle Field Service Cloud offers a robust, end-to-end solution for businesses seeking to automate. From booking the activity, to performing the service, emergency work or scheduled maintenance, to sending an invoice or otherwise closing the entire sequence, OFSC connects all these activities using patented technologies. Oracle Field Service Cloud includes the following modules: Forecasting, Capacity Management, Routing, Core Manage, Mobility, Smart Location, Field Collaboration, and Customer Communication and can be integrated to any CRM, ERP system in the cloud or on-premise. It is device agnostic, offering the greatest flexibility and an intuitive ease of use. Oracle Field Service Cloud was built on an acquisition of TOA Technologies in 2014. **Average Rating:** 4.0/5.0 **Total Reviews:** 125 **How Do G2 Users Rate Oracle Field Service Cloud?** - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 8.9/10) - **Roles:** 8.8/10 (Category avg: 8.6/10) - **Analytics:** 8.3/10 (Category avg: 8.3/10) - **Location:** 8.3/10 (Category avg: 8.4/10) **Who Is the Company Behind Oracle Field Service Cloud?** - **Seller:** [Oracle](https://www.g2.com/sellers/oracle) - **Year Founded:** 1977 - **HQ Location:** Austin, TX - **Twitter:** @Oracle (827,997 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1028/ (208,078 employees on LinkedIn®) - **Ownership:** NYSE:ORCL **Who Uses This Product?** - **Top Industries:** Retail, Hospital & Health Care - **Company Size:** 49% Enterprise, 29% Mid-Market #### What Are Recent G2 Reviews of Oracle Field Service Cloud? **"[Exploring the opportunyties](https://www.g2.com/survey_responses/oracle-field-service-cloud-review-8640257)"** **Rating:** 4.5/5.0 stars *— Verified User in Retail* [Read full review](https://www.g2.com/survey_responses/oracle-field-service-cloud-review-8640257) --- **"[Oracle Field Service Cloud](https://www.g2.com/survey_responses/oracle-field-service-cloud-review-682735)"** **Rating:** 5.0/5.0 stars *— Kristin T.* [Read full review](https://www.g2.com/survey_responses/oracle-field-service-cloud-review-682735) --- #### What Are G2 Users Discussing About Oracle Field Service Cloud? - [What is Oracle Field Service Cloud used for?](https://www.g2.com/discussions/what-is-oracle-field-service-cloud-used-for) - [What is Oracle Field Service?](https://www.g2.com/discussions/what-is-oracle-field-service) - [What is IFS FSM?](https://www.g2.com/discussions/oracle-field-service-cloud-what-is-ifs-fsm) - [What is SAP field service management?](https://www.g2.com/discussions/what-is-sap-field-service-management) - [What is Oracle Field Service Cloud?](https://www.g2.com/discussions/what-is-oracle-field-service-cloud) ### 8. [Knowify](https://www.g2.com/products/knowify/reviews) \*\*NEW\*\* - Knowify now connects directly to AI platforms like Claude and ChatGPT. No generic AI advice. No reports to build. No analyst to hire. Just the insights you need to grow with confidence. ✅ “What jobs need my attention this week?” ✅ “What’s my WIP this month?” ✅ “Who’s making me the most money on commercial work?” Every job. Every number. Everything that drives profitability. Any question you’ve every had about your business. Now all you have to do is ask. ------------------------------------------------- Knowify is job management software built for trade contractors. Founded in New York City, with team members across the U.S. and Canada, Knowify supports growing subcontractors with teams ranging from 2 to 200. The platform is trusted by contractors across trades like electrical, plumbing, HVAC, drywall, and remodeling. Knowify brings estimating, job costing, scheduling, time tracking, and invoicing together in one platform. It supports construction-specific workflows including AIA billing, change orders, certified payroll, and prevailing wage tracking. Mobile tools keep field teams connected to the office, and everything stays in sync with QuickBooks Online, QuickBooks Payroll, QuickBooks time, QuickBooks Payments, and Intuit Enterprise Suite through a best-in-class two-way integration. Knowify helps contractors stay organized, on schedule, and profitable. With real-time visibility into costs and progress, contractors can manage every job more efficiently and make confident financial decisions. Knowify replaces spreadsheets and disconnected tools with one system built to support growing construction businesses. Most importantly - our fully U.S.-based support team is full of real people ready to talk and help you solve the challenges in your business. We're proud partners of the trades - and proud of our commitment to top quality software and service. **Average Rating:** 4.5/5.0 **Total Reviews:** 100 **How Do G2 Users Rate Knowify?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 8.9/10) - **Roles:** 6.2/10 (Category avg: 8.6/10) - **Analytics:** 7.5/10 (Category avg: 8.3/10) - **Location:** 7.2/10 (Category avg: 8.4/10) **Who Is the Company Behind Knowify?** - **Seller:** [Knowify](https://www.g2.com/sellers/knowify) - **Company Website:** https://www.knowify.com - **Year Founded:** 2012 - **HQ Location:** New York, NY - **Twitter:** @knowify (970 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/knowify-llc (51 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner - **Top Industries:** Construction - **Company Size:** 85% Small-Business, 12% Mid-Market #### What Are Knowify's Pros and Cons? **Pros:** - Ease of Use (37 reviews) - Customer Support (19 reviews) - Data Management (19 reviews) - Efficiency Improvement (17 reviews) - Helpful (17 reviews) **Cons:** - Improvement Needed (25 reviews) - Missing Features (16 reviews) - Access Limitations (11 reviews) - Invoicing Issues (10 reviews) - Limited Customization (8 reviews) ### What Do G2 Reviewers Say About Knowify? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Knowify, appreciating its user-friendly interface and responsive mobile app. - Users highly value the **responsive support team** for their quick assistance and helpful solutions. - Users value the **effective data management** in Knowify, benefiting from seamless tracking and streamlined project oversight. - Users value the **efficiency improvement** with Knowify, enabling streamlined workflows and accurate project tracking. - Users appreciate the **responsive support** and user-friendly experience of Knowify, enhancing their overall satisfaction. **Cons:** - Users feel that Knowify requires **improvements in sync, reporting, payroll codes, and scheduling features** for better functionality. - Users express a need for **missing features** in Knowify, including improved inventory sync and reporting capabilities. - Users face **access limitations** with Knowify, impacting reporting, mobile usability, and overall functionality for admins. - Users face **invoicing issues** with Knowify, finding customization limited and synchronization frustrating, affecting overall productivity. - Users express frustration with **limited customization** options, hindering effective reporting and project management capabilities. #### What Are Recent G2 Reviews of Knowify? **"[Knowify is a Game-Changer!](https://www.g2.com/survey_responses/knowify-review-9093333)"** **Rating:** 5.0/5.0 stars *— Sully S.* [Read full review](https://www.g2.com/survey_responses/knowify-review-9093333) --- **"[User-Friendly Workflow Automation with Responsive Support](https://www.g2.com/survey_responses/knowify-review-12384702)"** **Rating:** 4.0/5.0 stars *— Vic T.* [Read full review](https://www.g2.com/survey_responses/knowify-review-12384702) --- #### What Are G2 Users Discussing About Knowify? - [What is AIA billing?](https://www.g2.com/discussions/knowify-what-is-aia-billing) - [What is AIA billing?](https://www.g2.com/discussions/what-is-aia-billing) - [Does Knowify work with QuickBooks desktop?](https://www.g2.com/discussions/knowify-does-knowify-work-with-quickbooks-desktop) - [Does Knowify work with QuickBooks desktop?](https://www.g2.com/discussions/does-knowify-work-with-quickbooks-desktop) - [What does Builder trend do?](https://www.g2.com/discussions/knowify-what-does-builder-trend-do) ### 9. [Corrigo](https://www.g2.com/products/corrigo/reviews) The World's Most Intelligent Facilities Run on Corrigo CMMS. As the Facilities Management hub of JLL Technologies, Corrigo is the world's most powerful and proven CMMS solution. Corrigo helps Facility Managers tame the chaos of high-volume, reactive facilities maintenance. Whether it's Work Order Management, Asset Management, or Vendor Management, Corrigo turns enterprise facilities from cost centers into value drivers. Corrigo is deployed across 1.1 million facilities in over 140 countries, Corrigo customers process 18.5M work orders representing $6B in transactional spend, annually. Corrigo also connects facility managers to a private network of more than 60K service professionals across 130+ trades, to get work done. Corrigo's promise to the market is to transition facilities management from reactive maintenance to strategic operations. Corrigo offers: \* Templated best practices catered to individual industries \* Configurable flexibility as you scale \* Mobile-first, analytics-driven decisioning \* Industry-leading 99.98% uptime \* 60+ turnkey integrations creating the ultimate single pane of glass for FM \* Managed Services & Asset Tagging to ensure all data is captured & put to good use Businesses can use Corrigo to manage their commercial facilities with tools including: \* Automation of recurring work order tasks \* Preventive maintenance scheduling \* Two-way mobile communication with both internal and external technicians \* Auto-routing of common tasks based on technician skills \* Best practices for accurate dispatch and assurance work is done in accordance with SLAs \* Invoicing, warranty management, and more. Corrigo is not purely an operational software but also provides business intelligence with analytics to drive critical decisions on work orders, capital asset renewal, vendor spending and performance, preventive maintenance coverage, industry benchmarking, and more. Corrigo uses everyday business data and analyses it to assess where costs can be cut, how schedules can be optimized, and where assets are costing more to maintain and repair than to replace. The dashboards provide real-time and predictive analytics to determine, which business aspects need attention and when to make changes to control expenses. The Corrigo mobile apps (IOS / Android) offer feature parity with the core software to ensure data captured in-office and on-site offers a unified, single source of truth. The app facilitates effective communication between technicians and service providers, and the self-service portals allow users to request, log, and sign off on work orders. Corrigo integrates seamlessly with IWMS, IoT, billing, CRMs, refrigerant tracking, financial and accounting, and business intelligence software, along with a slew of niche, innovative technologies. Corrigo is ideal for those who wish to gain peace of mind through a more strategic, proactive approach to their FM operations. Corrigo thrives on working with companies that have a widely distributed portfolio of assets in industries such as Retail, Restaurant, Grocery & Convenience, Financial Services, Government and Education. **Average Rating:** 4.5/5.0 **Total Reviews:** 135 **How Do G2 Users Rate Corrigo?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 8.9/10) - **Roles:** 8.4/10 (Category avg: 8.6/10) - **Analytics:** 7.3/10 (Category avg: 8.3/10) - **Location:** 7.0/10 (Category avg: 8.4/10) **Who Is the Company Behind Corrigo?** - **Seller:** [Jones Lang Lasalle, IP](https://www.g2.com/sellers/jones-lang-lasalle-ip) - **Company Website:** https://www.us.jll.com - **HQ Location:** Chicago, Illinois, United States - **Twitter:** @JLLGTASubOffice - **LinkedIn® Page:** https://www.linkedin.com/company/jll (100,540 employees on LinkedIn®) - **Ownership:** NYSE: JLL **Who Uses This Product?** - **Who Uses This:** Facilities Manager - **Top Industries:** Facilities Services, Restaurants - **Company Size:** 42% Mid-Market, 39% Enterprise #### What Are Corrigo's Pros and Cons? **Pros:** - Ease of Use (15 reviews) - Work Orders (12 reviews) - Customer Support (10 reviews) - Tracking Efficiency (8 reviews) - User-Friendly (8 reviews) **Cons:** - Improvement Needed (7 reviews) - Customization Difficulties (6 reviews) - Learning Curve (6 reviews) - Missing Features (4 reviews) - Poor Customer Support (4 reviews) ### What Do G2 Reviewers Say About Corrigo? *AI-generated summary from verified user reviews* **Pros:** - Users love the **ease of use** of Corrigo, making it intuitive and simple for daily tasks and reporting. - Users value the **real-time work order tracking** in Corrigo, enhancing communication and simplifying the overall process. - Users laud the **quick and knowledgeable customer support** of Corrigo, enhancing their facility management experience significantly. - Users appreciate the **tracking efficiency** of Corrigo, enhancing asset management and supporting informed operational decisions. - Users appreciate the **user-friendly interface** of Corrigo, noting its ease of use for daily operations. **Cons:** - Users note that Corrigo's interface needs **improvement** , particularly in aesthetics and ease of navigation between features. - Users face **customization difficulties** in Corrigo, as changes affect all sites and support struggles to address concerns efficiently. - Users find the **learning curve steep** with Corrigo, often struggling to navigate its advanced features effectively. - Users feel Corrigo has **missing features** that hinder customization, integrations, and essential tools for optimal functionality. - Users experience **poor customer support** with Corrigo, facing difficulties in resolving issues and getting timely assistance. #### What Are Recent G2 Reviews of Corrigo? **"[Efficiency and Reliability](https://www.g2.com/survey_responses/corrigo-review-10900435)"** **Rating:** 5.0/5.0 stars *— Daniel M.* [Read full review](https://www.g2.com/survey_responses/corrigo-review-10900435) --- **"[Easy to Use, Flexible, and Supported with Care](https://www.g2.com/survey_responses/corrigo-review-12950805)"** **Rating:** 5.0/5.0 stars *— Dave S.* [Read full review](https://www.g2.com/survey_responses/corrigo-review-12950805) --- #### What Are G2 Users Discussing About Corrigo? - [How do you use Corrigo?](https://www.g2.com/discussions/how-do-you-use-corrigo) - 1 comment - [How much does corrigo cost?](https://www.g2.com/discussions/how-much-does-corrigo-cost) - [What is corrigo Jll?](https://www.g2.com/discussions/what-is-corrigo-jll) - [What does Corrigo do?](https://www.g2.com/discussions/what-does-corrigo-do) ### 10. [MobiWork](https://www.g2.com/products/mobiwork/reviews) MobiWork is a Field Services Management (FSM) software solution that helps businesses with field employees or contractors streamline operations, increase productivity, and deliver consistent, high-quality services across small, mid-size, and enterprise-level organizations. MobiWork is a mobile-first, cloud-based platform that unifies all critical field operations into one system, connecting office personnel and mobile workers in real-time. The MobiWork solution is utilized by any company with employees or contractors in the field on a regular basis. The field services management software solution is fast and responsive, ready for immediate deployment, and available worldwide. Designed for operations across 16+ industries, including HVAC Services, Plumbing Services, Oil & Gas Field Services, Pool & Spa Services, Hauling Services, and Vegetation Management Services, MobiWork addresses the core challenge of managing remote workforces, paper-based processes, and fragmented data systems. The platform's architecture is built for robust scalability, supporting customers from two users up to thousands globally. The platform centralizes job management and execution, providing consistency and visibility from quote to final payment. Core operational management includes real-time job scheduling, dispatch, mobile work orders, time tracking, and detailed job costing. For the mobile workforce, the system enables technicians to complete digital forms, capture signatures and images, and receive step-by-step guidance via patented workflow technology. Financially, the system handles customizable quoting, automated invoicing, on-site payment capture, and supports progressive billing. For enterprise needs, the platform includes AI-driven route optimization, inventory management, asset tracking, and preventative maintenance, alongside integration with ERP, CRM, and accounting systems like QuickBooks and Sage Intacct. MobiWork provides tools that support reducing operational costs and boosting productivity and efficiency, offering a consistent operational framework. **Average Rating:** 4.9/5.0 **Total Reviews:** 70 **How Do G2 Users Rate MobiWork?** - **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 8.9/10) - **Roles:** 9.3/10 (Category avg: 8.6/10) - **Analytics:** 9.1/10 (Category avg: 8.3/10) - **Location:** 8.8/10 (Category avg: 8.4/10) **Who Is the Company Behind MobiWork?** - **Seller:** [MobiWork](https://www.g2.com/sellers/mobiwork) - **Company Website:** https://www.mobiwork.com/ - **Year Founded:** 2010 - **HQ Location:** Delray Beach , Florida - **Twitter:** @mobiwork (842 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2303837/ (28 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Recreational Facilities and Services, Real Estate - **Company Size:** 51% Small-Business, 34% Mid-Market #### What Are MobiWork's Pros and Cons? **Pros:** - Ease of Use (6 reviews) - Customer Support (5 reviews) - Customization (5 reviews) - Features (5 reviews) - Customizability (4 reviews) **Cons:** - Learning Curve (3 reviews) - Complex Setup (2 reviews) - Inventory Management (2 reviews) - Limited Customization (2 reviews) - Poor Usability (2 reviews) ### What Do G2 Reviewers Say About MobiWork? *AI-generated summary from verified user reviews* **Pros:** - Users find MobiWork's **ease of use** remarkable, making daily tasks straightforward for all IT skill levels. - Users praise MobiWork's **exceptional customer support** , highlighting its responsiveness and assistance with tailored solutions. - Users praise the **highly customizable features** of MobiWork, enabling tailored solutions for unique business needs. - Users value MobiWork for its **intuitive interface and robust features** , enabling seamless management of mobile workforces and customer needs. - Users value the **high level of customizability** in MobiWork, enabling tailored solutions for their specific business needs. **Cons:** - Users find the **learning curve challenging** , with complexity in features and user interface hindering overall usability. - Users find the **setup process complex** , making scheduling and invoicing challenging and less user-friendly than expected. - Users find **inventory management cumbersome** , needing better integration with forms and reporting for efficiency. - Users note a **limited customization** ability in MobiWork, hindering the creation of tailored forms and reports. - Users struggle with the **poor usability** of MobiWork, finding it complicated and less user-friendly for scheduling and invoicing. #### What Are Recent G2 Reviews of MobiWork? **"[Mobiwork: A Versatile and User-Friendly Platform for Field Service Management](https://www.g2.com/survey_responses/mobiwork-review-8303593)"** **Rating:** 5.0/5.0 stars *— Michelle G.* [Read full review](https://www.g2.com/survey_responses/mobiwork-review-8303593) --- **"[Intuitive platform with a lot of flexibility.](https://www.g2.com/survey_responses/mobiwork-review-12129747)"** **Rating:** 4.5/5.0 stars *— David M.* [Read full review](https://www.g2.com/survey_responses/mobiwork-review-12129747) --- #### What Are G2 Users Discussing About MobiWork? - [What is MobiWork used for?](https://www.g2.com/discussions/what-is-mobiwork-used-for) ### 11. [Resco – Mobility & Productivity](https://www.g2.com/products/resco-mobility-productivity/reviews) Resco helps the world work better outside the office by making it simple to build complex mobile experiences for frontline workers. The company’s low-code tools and solutions enable organizations to build and deploy enterprise-level business apps quickly and easily. These solutions allow mobile workers to access or capture data on the go, using any mobile device, even when offline. Field teams can tackle field service, mobile sales, data collection, or any other frontline scenario while delivering valuable data back to the office. With full offline functionality, a no-code/low-code development platform, and native integration with Microsoft Dynamics 365, Power Platform, or Salesforce, Resco empowers organizations worldwide to tackle the most demanding mobile challenges faced by frontline workers. Over 800 enterprise and corporate companies from segments like utilities, retail, energy, oil & gas, manufacturing, telecommunications, transportation & logistics, or NGOs rely on Resco to simplify their frontline operations, improve efficiency, and reduce paperwork. **Average Rating:** 4.5/5.0 **Total Reviews:** 47 **How Do G2 Users Rate Resco – Mobility & Productivity?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 8.9/10) - **Roles:** 8.7/10 (Category avg: 8.6/10) - **Analytics:** 8.4/10 (Category avg: 8.3/10) - **Location:** 8.6/10 (Category avg: 8.4/10) **Who Is the Company Behind Resco – Mobility & Productivity?** - **Seller:** [Resco.net](https://www.g2.com/sellers/resco-net) - **Company Website:** https://www.resco.net - **Year Founded:** 1999 - **HQ Location:** Bratislava, Slovakia - **Twitter:** @Resco_net (1,429 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/resco-net?trk=top_nav_home (144 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services - **Company Size:** 47% Mid-Market, 34% Small-Business #### What Are Resco – Mobility & Productivity's Pros and Cons? **Pros:** - Ease of Use (4 reviews) - Integrations (4 reviews) - Efficiency (3 reviews) - Implementation Ease (3 reviews) - Offline Access (3 reviews) **Cons:** - Missing Features (2 reviews) - Syncing Issues (2 reviews) - Sync Issues (2 reviews) - Bugs (1 reviews) - Call Issues (1 reviews) ### What Do G2 Reviewers Say About Resco – Mobility & Productivity? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Resco, enhancing productivity with seamless functionality across devices and offline capabilities. - Users highlight the **seamless integrations** of Resco, enhancing connectivity and productivity across various devices and platforms. - Users appreciate the **efficiency** of Resco, enhancing productivity through seamless integrations and offline capabilities. - Users value the **easy implementation** of Resco, enhancing productivity and collaboration across diverse environments seamlessly. - Users value the **offline access** of Resco, enhancing productivity in areas with limited connectivity and boosting collaboration. **Cons:** - Users feel that **missing features** limit Resco’s effectiveness for niche workflows and syncing updates can be problematic. - Users report occasional **syncing issues** with Resco – Mobility & Productivity, particularly regarding slower sync times and delays in updates. - Users experience **sync issues** with Resco – Mobility & Productivity, particularly with slower times during large app usage. - Users face **syncing issues** and limitations with specific workflows in Resco, affecting their overall productivity. - Users face **call issues** with Resco, particularly with syncing problems that delay updates and disrupt workflow. #### What Are Recent G2 Reviews of Resco – Mobility & Productivity? **"[Robust and Client-Focused solution](https://www.g2.com/survey_responses/resco-mobility-productivity-review-11851670)"** **Rating:** 4.5/5.0 stars *— Pieter M.* [Read full review](https://www.g2.com/survey_responses/resco-mobility-productivity-review-11851670) --- **"[Versatile CRM for Seamless Departmental Collaboration](https://www.g2.com/survey_responses/resco-mobility-productivity-review-12020635)"** **Rating:** 4.0/5.0 stars *— Preben Lysa H.* [Read full review](https://www.g2.com/survey_responses/resco-mobility-productivity-review-12020635) --- #### What Are G2 Users Discussing About Resco – Mobility & Productivity? - [What is Resco Mobile CRM used for?](https://www.g2.com/discussions/what-is-resco-mobile-crm-used-for) - 1 comment ### 12. [BuildOps](https://www.g2.com/products/buildops/reviews) BuildOps is an all-in-one operations platform for commercial MEP contractors—HVAC, mechanical, refrigeration, electrical, and plumbing—bringing dispatch, estimating, invoicing, service, projects, and reporting into one system. A single source of truth unifies office and field data, metrics, and work history. Projects flow seamlessly into service: as-built equipment becomes asset records that power service agreements, scheduling, dispatch, billing, and documentation. Smarter scheduling comes from a live planning board with technician skills, certifications, location, and availability—plus intelligent recommendations and drag-and-drop dispatch to handle emergencies, multi-day work, and long-term planning. Field teams stay audit-ready with photos, videos, and PDFs attached directly to quotes, invoices, and assets, while automated workflows keep work orders, customer data, and billing in sync across project and service. The result: predictable maintenance, stronger recurring revenue, protected margins, and a end-to-end support from the building phase to ongoing service. **Average Rating:** 4.2/5.0 **Total Reviews:** 69 **How Do G2 Users Rate BuildOps?** - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 8.9/10) - **Roles:** 7.3/10 (Category avg: 8.6/10) - **Analytics:** 7.8/10 (Category avg: 8.3/10) - **Location:** 7.0/10 (Category avg: 8.4/10) **Who Is the Company Behind BuildOps?** - **Seller:** [BuildOps](https://www.g2.com/sellers/buildops) - **Company Website:** https://buildops.com/ - **Year Founded:** 2018 - **HQ Location:** Santa Monica, CA 90404, US - **Twitter:** @GoBuildOps (502 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/buildops/ (648 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Construction - **Company Size:** 48% Small-Business, 41% Mid-Market #### What Are BuildOps's Pros and Cons? **Pros:** - Ease of Use (19 reviews) - Features (12 reviews) - Customer Support (11 reviews) - Centralization (9 reviews) - User-Friendly (9 reviews) **Cons:** - Improvement Needed (9 reviews) - Update Issues (6 reviews) - Learning Curve (5 reviews) - Limited Features (5 reviews) - Limited Customization (4 reviews) ### What Do G2 Reviewers Say About BuildOps? *AI-generated summary from verified user reviews* **Pros:** - Users find BuildOps to be **incredibly easy to use** , enhancing efficiency and streamlining operations effectively. - Users love the **robust feature set** of BuildOps, which streamlines processes and enhances team productivity. - Users praise the **exceptional customer support** of BuildOps, highlighting their responsiveness and helpfulness throughout the process. - Users appreciate the **centralization of tasks** in BuildOps, enhancing team collaboration and ease of use across departments. - Users commend BuildOps for its **user-friendly interface** , enhancing efficiency and collaboration for both office and field staff. **Cons:** - Users express the need for **improvement in the PO module** , as it doesn't fit their specific business model. - Users face **update issues** with BuildOps, experiencing lags and unexpected changes that hinder productivity and integration. - Users find the **learning curve steep** for BuildOps, as techs struggle with the platform's complexity and navigation. - Users find the **limited features** of BuildOps inadequate, particularly in integration and customization for their business needs. - Users note **limited customization** options in BuildOps, affecting data input flexibility and system integration capabilities. #### What Are Recent G2 Reviews of BuildOps? **"[Streamlined Procurement and Reliable Anywhere Access with Build Ops](https://www.g2.com/survey_responses/buildops-review-12549866)"** **Rating:** 5.0/5.0 stars *— ZACHARIAH B.* [Read full review](https://www.g2.com/survey_responses/buildops-review-12549866) --- **"[Build Ops Speeds Up Work Orders, Billing, and Workflow with Smooth Integrations](https://www.g2.com/survey_responses/buildops-review-12874023)"** **Rating:** 5.0/5.0 stars *— Zachariah B.* [Read full review](https://www.g2.com/survey_responses/buildops-review-12874023) --- #### What Are G2 Users Discussing About BuildOps? - [What is BuildOps used for?](https://www.g2.com/discussions/what-is-buildops-used-for) - [What is Shark Byte CRM used for?](https://www.g2.com/discussions/shark-byte-crm-what-is-shark-byte-crm-used-for) - [What is Shark Byte CRM used for?](https://www.g2.com/discussions/what-is-shark-byte-crm-used-for) ### 13. [AT&T Field Management](https://www.g2.com/products/at-t-field-management/reviews) AT&T Workforce Manager is a modular solution for managing mobile workforces. **Average Rating:** 4.0/5.0 **Total Reviews:** 15 **How Do G2 Users Rate AT&T Field Management?** - **Has the product been a good partner in doing business?:** 7.2/10 (Category avg: 8.9/10) **Who Is the Company Behind AT&T Field Management?** - **Seller:** [AT&T Inc.](https://www.g2.com/sellers/at-t-inc) - **Year Founded:** 1876 - **HQ Location:** Dallas, TX - **Twitter:** @ATT (876,351 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/att/ (190,948 employees on LinkedIn®) - **Ownership:** NYSE: T **Who Uses This Product?** - **Company Size:** 53% Small-Business, 40% Enterprise #### What Are AT&T Field Management's Pros and Cons? **Pros:** - Accessibility (1 reviews) - Customer Support (1 reviews) - Customizability (1 reviews) - Customization Options (1 reviews) - Ease of Use (1 reviews) **Cons:** - Not User-Friendly (2 reviews) - Performance Issues (2 reviews) - Improvement Needed (1 reviews) - Learning Difficulty (1 reviews) - Missing Features (1 reviews) ### What Do G2 Reviewers Say About AT&T Field Management? *AI-generated summary from verified user reviews* **Pros:** - Users value the **global accessibility** of AT&T Field Management, enhancing manpower management from anywhere. - Users value the **confident support staff** of AT&T Field Management, making troubleshooting a smoother experience. - Users value the **customizability** of AT&T Field Management, allowing personalized dashboards and easy task allocation. - Users value the **customization options** of AT&T Field Management for personalized dashboards and efficient workflows. - Users find AT&T Field Management's **ease of use** beneficial, allowing simple task allocation and customizable dashboards. **Cons:** - Users find AT&T Field Management to be **not user-friendly** , citing a clunky interface and complexity that hampers efficiency. - Users frequently experience **performance issues** with AT&T Field Management, affecting efficiency and causing frustration during use. - Users find the **reporting tools complex and inadequate** , which negatively affects overall performance and efficiency. - Users find the **clunky interface** of AT&T Field Management challenging and time-consuming for employee adaptation. - Users find the **missing features** in AT&T Field Management hinder effective team administration and overall efficiency. #### What Are Recent G2 Reviews of AT&T Field Management? **"[Good company to work on](https://www.g2.com/survey_responses/at-t-field-management-review-9066028)"** **Rating:** 5.0/5.0 stars *— Shiv Narayan M.* [Read full review](https://www.g2.com/survey_responses/at-t-field-management-review-9066028) --- **"[" Its great Cloud Base Asset & Man Power Management "](https://www.g2.com/survey_responses/at-t-field-management-review-9114245)"** **Rating:** 5.0/5.0 stars *— Gulzar P.* [Read full review](https://www.g2.com/survey_responses/at-t-field-management-review-9114245) --- ### 14. [Nextbillion.ai](https://www.g2.com/products/nextbillion_ai/reviews) Nextbillion.ai provides industry’s most powerful route planning APIs & SDKs. Our advanced route optimization engine enables product and tech leaders in large-scale logistics companies to solve multi-vehicle & multi-stop routing, scheduling and navigation problems Visit Website - https://nextbillion.ai Our versatile API building blocks can be customized to tackle a diverse range of use cases, providing a comprehensive solution for industries such as field services, last-mile delivery, on-demand services, and trucking. Key Features: 1. Optimize Routes & Schedules with 50+ Constraints 2. Reliable Schedules and Highly Accurate ETAs 3. Optimize Routes for Various Vehicle Profiles 4. Handle Unique Workflows With Ease 5. Leverage Your Historical Data With AI-Powered APIs What Makes Us Unique: At Nextbillion.ai, our differentiators set us apart in the realm of advanced routing and scheduling solutions. With a focus on technical expertise, our clients benefit from a team well-versed in the intricacies of the domain, delivering cutting-edge solutions that keep them ahead of the curve. Our commitment extends beyond technical prowess, offering a flexible pricing model that adapts to individual needs. Tailor the cost structure to align seamlessly with your business requirements and budget constraints, ensuring a personalized and cost-effective approach. Additionally, our commitment to customer success is underscored by exceptional support from our Solutions and Support team. Rely on us for assistance that goes beyond mere implementation, providing dedicated support throughout the entire process and beyond, ensuring a seamless and successful experience for our clients. **Average Rating:** 4.7/5.0 **Total Reviews:** 63 **How Do G2 Users Rate Nextbillion.ai?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.9/10) - **Roles:** 8.3/10 (Category avg: 8.6/10) - **Analytics:** 8.3/10 (Category avg: 8.3/10) - **Location:** 9.2/10 (Category avg: 8.4/10) **Who Is the Company Behind Nextbillion.ai?** - **Seller:** [Nextbillion.ai](https://www.g2.com/sellers/nextbillion-ai) - **Year Founded:** 2020 - **HQ Location:** Marina South, Singapore - **Twitter:** @nextbillionai (331 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/nextbillion-ai (73 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Logistics and Supply Chain, Computer Software - **Company Size:** 52% Small-Business, 30% Mid-Market #### What Are Nextbillion.ai's Pros and Cons? **Pros:** - Customer Support (5 reviews) - Ease of Use (4 reviews) - Route Optimization (4 reviews) - Affordable Pricing (3 reviews) - API Integration (3 reviews) **Cons:** - Mapping Issues (2 reviews) - Poor Customer Support (2 reviews) - Complex Interface (1 reviews) - Confusion (1 reviews) - Feature Limitations (1 reviews) ### What Do G2 Reviewers Say About Nextbillion.ai? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **outstanding customer support** of Nextbillion.ai, highlighting quick responses and effective assistance. - Users praise the **ease of use** of NextBillion.ai, benefiting from its intuitive APIs and comprehensive documentation. - Users commend the **effective route optimization** by Nextbillion.ai, streamlining job allocation and reducing operational costs. - Users value the **affordable pricing** of Nextbillion.ai, offering great features and support at a lower cost. - Users value the **easy-to-use API integration** of Nextbillion.ai, enhancing customization and efficient job allocation. **Cons:** - Users report **mapping issues** with the Map Editor interface, but improvements are being addressed by the support team. - Users note the absence of **live chat support** , which limits immediate assistance when issues arise. - Users face some **minor interface issues** with the Map Editor app, impacting their overall experience. - Users find the **cost and usage explanations confusing** , which makes navigating the website challenging. - Users find the **missing features** in Nextbillion.ai, such as API quota tracking, limiting their overall experience. #### What Are Recent G2 Reviews of Nextbillion.ai? **"[Customer Support consultant](https://www.g2.com/survey_responses/nextbillion-ai-review-10817909)"** **Rating:** 4.5/5.0 stars *— Geeta S.* [Read full review](https://www.g2.com/survey_responses/nextbillion-ai-review-10817909) --- **"[Impressive Platform Capabilities](https://www.g2.com/survey_responses/nextbillion-ai-review-12393012)"** **Rating:** 4.5/5.0 stars *— David M.* [Read full review](https://www.g2.com/survey_responses/nextbillion-ai-review-12393012) --- ### 15. [Field Force Tracker](https://www.g2.com/products/rapidsoft-systems-inc-field-force-tracker/reviews) Field Force Tracker (Fieldforcetracker.com) is an award winning, very feature rich, comprehensive, enterprise-grade high quality yet easy to use Field Service Software used by thousands of businesses with nearly 15 years of development efforts behind it. It can automate all parts of a service business. It is used by thousands of service businesses such as HVAC, Electrical Contractors, Plumbing Services, Elevator Services, Fire Alarm and Security Services, Photo Copier Businesses, Appliance Repair, Office Equipment, Oil Equipment Maintenance and many more in 30+ countries to run their day to day field service and sales operations. It is offers very powerful iPhone and Android mobile applications for the field tech users. Mobile apps provide unparalleled abilities for Field Techs to complete and capture job information in the field with client signature, photos , payment integration, GPS locations, Time management and other advanced features. Field Force Tracker is cloud based Software. It will streamline Job Scheduling, Dispatch, Customer Management, Vendor and Employee Management, Work Orders, Equipment Maintenance, Inventory Management, Employee Tracking, Asset Management, Customer Service Tickets, Service Contracts, Time-sheets, Estimates, Invoices, Payments and Accounting entirely on-line. With Field Force Tracker, you can quickly schedule jobs, dispatch right employees, collect information about job completions, manage parts' inventory, and invoice for the services provided. It offers full onsite payment acceptance integration. Field Force Tracker offers "High-End" enterprise grade features to support even the largest deployments, it is highly affordable even for the smallest businesses. With Field Force Tracker, you can fully automate Customer Data, Job Scheduling, Inventory, Billing, Contracts, Timesheets and Invoicing. Field employees can use our feature rich, most advanced Mobile Apps to update job location, generate invoices, submit time-sheets or other field reports saving time and money for you! It supports features for large enterprises with service offices with multiple branches, multiple departments and automatic Intelligent rule based scheduling. The available programming interface (API) makes it easy to link our system with other systems and call center software. The system is highly scalable and flexible, making it a great choice for any size company whether you have one user or hundreds of users. We support small businesses with just a few users to the companies with hundreds of field employees using our smart scheduling, smart auto-job assignment, and data import capabilities. Some of the main features are: - Client Management - Dispatching & Scheduling of Field Personnel - Work order Management - Employee Location Tracking - Job Timesheets - Daily Clock in-Clock Out - Invoices - Quotes Management & Proposals - Inventory Management - Service Contracts - Warranty Management - Installed Client Assets/ Products Management - Company Asset Management - Web Service Tickets - Client Service Portal - Sales Lead Management - Customer Feedback - Project Management - Custom Forms - Fully Automated Recurring Invoices - QuickBooks Sync - APIs - Third Party Integrations - And many more Industry Specific Modules and features Call us at https://www.fieldforcetracker.com for more information. **Average Rating:** 4.8/5.0 **Total Reviews:** 18 **How Do G2 Users Rate Field Force Tracker?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.9/10) - **Roles:** 10.0/10 (Category avg: 8.6/10) - **Analytics:** 10.0/10 (Category avg: 8.3/10) - **Location:** 10.0/10 (Category avg: 8.4/10) **Who Is the Company Behind Field Force Tracker?** - **Seller:** [Rapidsoft Systems](https://www.g2.com/sellers/rapidsoft-systems-cd39fa42-2e92-403c-9afd-49ef0f435828) - **Year Founded:** 2012 - **HQ Location:** Princeton Junction, US - **LinkedIn® Page:** https://linkedin.com/company/field-force-tracker (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 44% Mid-Market, 33% Small-Business #### What Are Field Force Tracker's Pros and Cons? **Pros:** - Real-Time Data (10 reviews) - Scheduling Management (8 reviews) - Data Management (6 reviews) - Digital Signatures (4 reviews) - Ease of Use (4 reviews) **Cons:** - Learning Curve (4 reviews) - Customization Difficulties (3 reviews) - Improvement Needed (3 reviews) - Connectivity Issues (2 reviews) - Delays (2 reviews) ### What Do G2 Reviewers Say About Field Force Tracker? *AI-generated summary from verified user reviews* **Pros:** - Users love the **real-time data** feature of Field Force Tracker, enhancing efficiency in job scheduling and employee tracking. - Users value the **real-time scheduling management** of Field Force Tracker, enhancing efficiency and streamlining field operations significantly. - Users value the **easy data management** of Field Force Tracker, enabling effective tracking and maintenance without micromanagement. - Users highlight the **convenient digital signature feature** of Field Force Tracker, streamlining job updates and client interactions. - Users value the **ease of use** of Field Force Tracker, enabling efficient real-time tracking and streamlined field operations. **Cons:** - Users find the **learning curve steep** , requiring extra training and guidance to navigate the platform effectively. - Users face **customization difficulties** , finding initial setup and advanced options time-consuming and less flexible than desired. - Users find the **initial setup overwhelming** due to the platform's extensive features, requiring additional training for team members. - Users report **connectivity issues** causing slow performance and syncing delays, especially in areas with weak internet signals. - Users face occasional **sync delays** with the Field Force Tracker app, particularly in low connectivity areas. #### What Are Recent G2 Reviews of Field Force Tracker? **"[Easy way to track Field Staff and Daily work](https://www.g2.com/survey_responses/field-force-tracker-review-12235972)"** **Rating:** 4.0/5.0 stars *— Lov K.* [Read full review](https://www.g2.com/survey_responses/field-force-tracker-review-12235972) --- **"[Transforming Our Field Operations While Staying Cost-Efficient](https://www.g2.com/survey_responses/field-force-tracker-review-11661290)"** **Rating:** 5.0/5.0 stars *— Alaa Y.* [Read full review](https://www.g2.com/survey_responses/field-force-tracker-review-11661290) --- ### 16. [ThirdChannel](https://www.g2.com/products/thirdchannel/reviews) Since 2012, ThirdChannel has been transforming how brands execute at retail. We combine advanced retail intelligence technology with an exceptional network of in-store experts to deliver real-time visibility, consistent brand representation, and measurable performance improvement across every location. Our mission is simple: to empower brands and retailers with the insights, tools, and people they need to win at the shelf. By blending data-driven technology and human connection, ThirdChannel ensures your brand not only looks its best in-store but also performs its best. We specialize in operationalizing retail strategies for leading corporations across industries—from merchandising and product education to field team management and experiential activations. Every program is powered by real-time data and expert field talent carefully matched to your brand’s unique goals, category, and retail environment. ThirdChannel’s platform is designed to move beyond analytics—to turn insights into immediate impact. Our partners gain access to: - Real-time store visit insights that highlight performance, opportunities, and compliance gaps. - Dynamic performance dashboards for visibility across markets, stores, and campaigns. - A mobile-first app that empowers reps to complete merchandising, training, and events directly in-store, ensuring accuracy and accountability. This end-to-end system bridges the gap between strategy and execution, creating a seamless connection between headquarters, field teams, and retail partners. **Average Rating:** 4.3/5.0 **Total Reviews:** 20 **How Do G2 Users Rate ThirdChannel?** - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 8.9/10) - **Roles:** 8.3/10 (Category avg: 8.6/10) - **Analytics:** 8.3/10 (Category avg: 8.3/10) - **Location:** 8.3/10 (Category avg: 8.4/10) **Who Is the Company Behind ThirdChannel?** - **Seller:** [ThirdChannel](https://www.g2.com/sellers/thirdchannel) - **Company Website:** https://www.thirdchannel.com/ - **Year Founded:** 2012 - **HQ Location:** Boston, US - **Twitter:** @ThirdChannel3C (591 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/thirdchannel/ (270 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Sporting Goods - **Company Size:** 46% Small-Business, 31% Mid-Market #### What Are ThirdChannel's Pros and Cons? **Pros:** - Customer Support (1 reviews) - Ease of Use (1 reviews) - Easy Access (1 reviews) - Easy Integration (1 reviews) - Easy Integrations (1 reviews) ### What Do G2 Reviewers Say About ThirdChannel? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **excellent customer support** from ThirdChannel, noting their flexibility and responsiveness to team needs. - Users appreciate the **ease of use** of ThirdChannel, enjoying seamless navigation and integration for their teams. - Users value the **easy access** to VM Reps and live reports, enhancing collaboration and efficiency in their work. - Users commend the **easy integration** of ThirdChannel, facilitating seamless collaboration and navigation for their teams. - Users appreciate the **easy integrations** of ThirdChannel, benefiting from direct communication and live reporting with VM Reps. #### What Are Recent G2 Reviews of ThirdChannel? **"[Our partnership with ThirdChannel is incredible!](https://www.g2.com/survey_responses/thirdchannel-review-9237753)"** **Rating:** 5.0/5.0 stars *— Taylor S.* [Read full review](https://www.g2.com/survey_responses/thirdchannel-review-9237753) --- **"[Outstanding Support and Real-Time Insights Elevate Our Experience](https://www.g2.com/survey_responses/thirdchannel-review-11918602)"** **Rating:** 5.0/5.0 stars *— Manuel C.* [Read full review](https://www.g2.com/survey_responses/thirdchannel-review-11918602) --- ### 17. [KloudGin Field Service and Asset Management](https://www.g2.com/products/kloudgin-field-service-and-asset-management/reviews) KloudGin’s fully integrated Field Service and Asset Management solution enables modern utilities, municipalities, and infrastructure companies to connect and empower their mobile teams. Real-time collaboration, AI-powered insights and decision support, and a best-in-class user experience help improve organizational performance, safety, efficiency, and customer satisfaction. **Average Rating:** 4.5/5.0 **Total Reviews:** 44 **How Do G2 Users Rate KloudGin Field Service and Asset Management?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.9/10) - **Roles:** 9.4/10 (Category avg: 8.6/10) - **Analytics:** 8.7/10 (Category avg: 8.3/10) - **Location:** 9.1/10 (Category avg: 8.4/10) **Who Is the Company Behind KloudGin Field Service and Asset Management?** - **Seller:** [KloudGin](https://www.g2.com/sellers/kloudgin) - **Year Founded:** 2014 - **HQ Location:** Sunnyvale, CA - **Twitter:** @kloudgin (760 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3555079/ (237 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Utilities, Computer Software - **Company Size:** 63% Mid-Market, 30% Small-Business #### What Are Recent G2 Reviews of KloudGin Field Service and Asset Management? **"[Configuration SME](https://www.g2.com/survey_responses/kloudgin-field-service-and-asset-management-review-9033018)"** **Rating:** 5.0/5.0 stars *— Atul S.* [Read full review](https://www.g2.com/survey_responses/kloudgin-field-service-and-asset-management-review-9033018) --- **"[Most Intutive and greatly Customizable Platform for FSM & EAM](https://www.g2.com/survey_responses/kloudgin-field-service-and-asset-management-review-8777896)"** **Rating:** 5.0/5.0 stars *— Upadhyayula A.* [Read full review](https://www.g2.com/survey_responses/kloudgin-field-service-and-asset-management-review-8777896) --- #### What Are G2 Users Discussing About KloudGin Field Service and Asset Management? - [What is KloudGin Field Service and Asset Management used for?](https://www.g2.com/discussions/what-is-kloudgin-field-service-and-asset-management-used-for) - 1 comment ### 18. [ServiceTrade](https://www.g2.com/products/servicetrade/reviews) ServiceTrade is the software platform that helps commercial HVAC, mechanical, and fire contractors grow their profits. During a persistent skilled labor shortage, contractors use ServiceTrade to control the costly chaos of on-demand work and effectively deliver contract commitments. ServiceTrade streamlines service and project operations to reduce administrative costs, optimizes field performance to increase revenue per technician, and boosts sales and client retention to grow margins. Over 1,300 commercial contractors trust ServiceTrade’s 11+ years of experience to help them manage over 13 million assets and invoice over $7.5 billion in revenue annually. **Average Rating:** 4.5/5.0 **Total Reviews:** 59 **How Do G2 Users Rate ServiceTrade?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.9/10) - **Roles:** 8.3/10 (Category avg: 8.6/10) - **Analytics:** 8.3/10 (Category avg: 8.3/10) - **Location:** 8.3/10 (Category avg: 8.4/10) **Who Is the Company Behind ServiceTrade?** - **Seller:** [ServiceTrade](https://www.g2.com/sellers/servicetrade) - **Year Founded:** 2012 - **HQ Location:** Durham, NC - **Twitter:** @ServiceTrade (630 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2828803/ (225 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Construction, Facilities Services - **Company Size:** 44% Small-Business, 41% Mid-Market #### What Are Recent G2 Reviews of ServiceTrade? **"[ServiceTrade Makes Field Job Management Easy](https://www.g2.com/survey_responses/servicetrade-review-12621016)"** **Rating:** 4.0/5.0 stars *— yurii l.* [Read full review](https://www.g2.com/survey_responses/servicetrade-review-12621016) --- **"[Streamlined Operations with Easy-to-Use Interface](https://www.g2.com/survey_responses/servicetrade-review-12594466)"** **Rating:** 5.0/5.0 stars *— Jessica L.* [Read full review](https://www.g2.com/survey_responses/servicetrade-review-12594466) --- #### What Are G2 Users Discussing About ServiceTrade? - [What is ServiceTrade used for?](https://www.g2.com/discussions/what-is-servicetrade-used-for) ### 19. [FRONTU](https://www.g2.com/products/frontu/reviews) Frontu is a field service management software provider focusing on frontline field service workers. Use Frontu as an ERP add-on or standalone. Track technicians’ working hours, manage spare parts, fill in checklists, take photos and collect signatures. Make work order digital. We started our product to help field service companies tackle the problems caused by traditional operation management methods. Many modern organizations still heavily rely on pen and paper, increasing their risk of mistakes and errors. As we dug deeper, we found out that the issue was much more significant. Unmotivated technicians, lost documents, decisions not based on data, long invoicing circle, and miscommunication between sales and service departments. It became clear that the change had to start with frontline employees. After all, they are the ones working with customers and solving their issues, meaning that the product had to be designed for their needs first. That inspired us to transform our brand and become Frontu – a technician-first FSM software solution. Benefits: - 30% increase in first time fix rate - 40% higher customer satisfaction - 2x faster invoicing - Rated 4.5/5 for “ease of use” **Average Rating:** 4.9/5.0 **Total Reviews:** 17 **How Do G2 Users Rate FRONTU?** - **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 8.9/10) - **Roles:** 9.8/10 (Category avg: 8.6/10) - **Analytics:** 9.6/10 (Category avg: 8.3/10) - **Location:** 9.5/10 (Category avg: 8.4/10) **Who Is the Company Behind FRONTU?** - **Seller:** [FRONTU](https://www.g2.com/sellers/frontu) - **Year Founded:** 2013 - **HQ Location:** Kaunas, Lithuania - **LinkedIn® Page:** https://www.linkedin.com/company/frontu/ (22 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 41% Mid-Market, 35% Small-Business #### What Are Recent G2 Reviews of FRONTU? **"[Beneficial and ROI positive - Frontu is an extremely easy to use solution for the FSM teams](https://www.g2.com/survey_responses/frontu-review-5382241)"** **Rating:** 5.0/5.0 stars *— Verified User in Computer Software* [Read full review](https://www.g2.com/survey_responses/frontu-review-5382241) --- **"[The team is always helpful, polite and keep in touch with the client.](https://www.g2.com/survey_responses/frontu-review-6828277)"** **Rating:** 5.0/5.0 stars *— Diana S.* [Read full review](https://www.g2.com/survey_responses/frontu-review-6828277) --- #### What Are G2 Users Discussing About FRONTU? - [What is FRONTU used for?](https://www.g2.com/discussions/what-is-frontu-used-for) ### 20. [FieldPie](https://www.g2.com/products/fieldpie/reviews) FieldPie is a cloud-based software platform designed to boost field sales and improve cost efficiency across field service operations. Trusted by businesses of all sizes, it helps increase revenue, streamline daily operations, improve productivity, reduce costs, and deliver a better overall customer experience. As an all-in-one field management solution, FieldPie brings scheduling, task management, real-time communication, inventory tracking, digital forms, invoicing, and reporting together in a single, integrated platform. Built with mobility at its core, it enables field teams to access job details, forms, signatures, photos, documents, and payments instantly and securely—anytime, anywhere. FieldPie supports smart job scheduling, paperless workflows, route optimization, employee rostering, real-time communication with field staff, instant reporting and analytics, comprehensive customer history, mobile payments, and inventory and asset management. Its solutions span merchandising, in-store execution, image recognition, route optimization, field audits, field sales, and field service, all unified within one powerful platform. By keeping teams organized and customers satisfied, FieldPie helps businesses operate more efficiently and achieve better results every day. Join a growing community of forward-thinking service companies transforming their field operations with FieldPie. **Average Rating:** 4.9/5.0 **Total Reviews:** 36 **How Do G2 Users Rate FieldPie?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.9/10) - **Roles:** 10.0/10 (Category avg: 8.6/10) - **Analytics:** 10.0/10 (Category avg: 8.3/10) - **Location:** 10.0/10 (Category avg: 8.4/10) **Who Is the Company Behind FieldPie?** - **Seller:** [FieldPie](https://www.g2.com/sellers/fieldpie) - **Year Founded:** 2014 - **HQ Location:** San Francisco, US - **Twitter:** @FieldPie (26 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/fieldpie/ (3 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Accounting - **Company Size:** 58% Small-Business, 42% Mid-Market #### What Are FieldPie's Pros and Cons? **Pros:** - Ease of Use (12 reviews) - Real-Time Data (8 reviews) - Simplicity (7 reviews) - Tracking Efficiency (7 reviews) - Real-time Data (6 reviews) **Cons:** - Improvement Needed (7 reviews) - Learning Curve (5 reviews) - Limited Customization (4 reviews) - Difficult Learning (3 reviews) - Time-Consuming (3 reviews) ### What Do G2 Reviewers Say About FieldPie? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** in FieldPie, enjoying seamless coordination and real-time updates for their teams. - Users value the **real-time data** from FieldPie, significantly improving team coordination and operational efficiency. - Users value the **simplicity** of FieldPie, enhancing organization and reducing stress during audits and task management. - Users value the **tracking efficiency** of FieldPie, enjoying real-time updates and overview of all tasks and jobs. - Users value the **real-time data** feature of FieldPie, ensuring field teams remain aligned and informed instantly. **Cons:** - Users find the **improvement needed** in setup and automation features to maximize the value of FieldPie. - Users experience a **steep learning curve** initially, needing time to configure and understand all features effectively. - Users find the **limited customization** options restrict their ability to tailor the system to their needs effectively. - Users note a **difficult learning curve** initially, requiring time to understand and utilize all of FieldPie's features effectively. - Users find the **setup process time-consuming** , especially when configuring recurring tasks and exploring advanced features. #### What Are Recent G2 Reviews of FieldPie? **"[FieldPie Route Optimization and Scheduling Boost Field Team Efficiency](https://www.g2.com/survey_responses/fieldpie-review-12984927)"** **Rating:** 5.0/5.0 stars *— alan f.* [Read full review](https://www.g2.com/survey_responses/fieldpie-review-12984927) --- **"[FieldPie Transformed Our Merchandising Visibility and Execution Tracking](https://www.g2.com/survey_responses/fieldpie-review-12953149)"** **Rating:** 5.0/5.0 stars *— nicole t.* [Read full review](https://www.g2.com/survey_responses/fieldpie-review-12953149) --- ### 21. [MotionOps](https://www.g2.com/products/motionops/reviews) MotionOps is an end-to-end software that helps service companies and trade contractors digitalize their business operations. Simple to use and quick to start, yet rich with powerful features and all the essentials a service business needs to make day-to-day operations run smoothly, maximizing the efficiency of each employee and profitability. MotionOps delivers powerful features like full-blown CRM, Proposal Builder, Scalable Scheduling, Invoicing, Change Orders, TimeSheet Tracking, Materials and Expense Tracking, Payroll Prep, Job Profitability, and HR Document Management, to name a few. If you're looking for an affordable, easy-to-use & start product, MotionOps is what you need. Visit https://motionops.com for more details. **Average Rating:** 4.9/5.0 **Total Reviews:** 17 **How Do G2 Users Rate MotionOps?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.9/10) - **Roles:** 9.6/10 (Category avg: 8.6/10) - **Analytics:** 9.6/10 (Category avg: 8.3/10) - **Location:** 9.6/10 (Category avg: 8.4/10) **Who Is the Company Behind MotionOps?** - **Seller:** [MotionOps](https://www.g2.com/sellers/motionops) - **Year Founded:** 2021 - **HQ Location:** Sandy, UT - **Twitter:** @motion_ops (2 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/motionops/ (14 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Construction - **Company Size:** 94% Small-Business, 6% Mid-Market #### What Are MotionOps's Pros and Cons? **Pros:** - Customer Support (2 reviews) - User-Friendly (2 reviews) - Data Management (1 reviews) - Digital Signatures (1 reviews) - Ease of Use (1 reviews) ### What Do G2 Reviewers Say About MotionOps? *AI-generated summary from verified user reviews* **Pros:** - Users highlight the **exceptional customer support** of MotionOps, praising its quick and caring responsiveness to inquiries. - Users appreciate the **user-friendly interface** of MotionOps, enhancing usability for various business operations and teams. - Users appreciate the **centralized data management** of MotionOps, making job details easily accessible for the entire crew. - Users appreciate the **responsive support** of MotionOps, valuing how feedback leads to meaningful improvements in their experience. - Users love the **ease of use** of MotionOps, streamlining job details and improving team communication effortlessly. #### What Are Recent G2 Reviews of MotionOps? **"[Simplified my day to day, and saved a lot of time](https://www.g2.com/survey_responses/motionops-review-11999945)"** **Rating:** 5.0/5.0 stars *— Katherine D.* [Read full review](https://www.g2.com/survey_responses/motionops-review-11999945) --- **"[Helped us build up our business](https://www.g2.com/survey_responses/motionops-review-10322966)"** **Rating:** 5.0/5.0 stars *— Nicole N.* [Read full review](https://www.g2.com/survey_responses/motionops-review-10322966) --- ### 22. [Oracle Field Service](https://www.g2.com/products/oracle-field-service/reviews) Oracle Field Service is a comprehensive, AI-driven solution designed to optimize field service operations by automating the planning, scheduling, and execution of tasks. It ensures that the right technician, equipped with the necessary tools and information, arrives at the correct location promptly, enhancing both operational efficiency and customer satisfaction. Key Features and Functionality: - Intelligent Scheduling and Routing: Utilizes AI to forecast demand accurately, assign tasks based on technician skills and proximity, and adapt schedules in real-time to accommodate changes, ensuring optimal resource utilization. - Mobile Access for Technicians: Provides a mobile application that offers technicians access to job details, maps, parts inventory, and customer history, even in offline environments, facilitating efficient task completion. - Real-Time Collaboration: Enables instant communication between field technicians and support teams through chat and photo-sharing features, allowing for quick problem resolution and knowledge sharing. - Customer Engagement Tools: Offers features like online appointment booking, real-time technician tracking, and automated notifications, keeping customers informed and engaged throughout the service process. - Integrated Parts Management: Synchronizes service tasks with inventory systems to ensure technicians have the necessary parts, reducing delays and improving first-time fix rates. Primary Value and User Solutions: Oracle Field Service addresses the complexities of managing field operations by providing a unified platform that enhances efficiency, reduces operational costs, and improves customer experiences. By leveraging AI and automation, it minimizes manual scheduling errors, optimizes resource allocation, and ensures timely service delivery. For businesses, this translates to increased productivity, better compliance with service level agreements, and higher customer retention rates. Customers benefit from transparent communication, reduced wait times, and reliable service, fostering trust and satisfaction. **Average Rating:** 3.9/5.0 **Total Reviews:** 21 **How Do G2 Users Rate Oracle Field Service?** - **Has the product been a good partner in doing business?:** 7.5/10 (Category avg: 8.9/10) - **Roles:** 7.6/10 (Category avg: 8.6/10) - **Analytics:** 8.2/10 (Category avg: 8.3/10) - **Location:** 7.8/10 (Category avg: 8.4/10) **Who Is the Company Behind Oracle Field Service?** - **Seller:** [Oracle](https://www.g2.com/sellers/oracle) - **Year Founded:** 1977 - **HQ Location:** Austin, TX - **Twitter:** @Oracle (827,997 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1028/ (208,078 employees on LinkedIn®) - **Ownership:** NYSE:ORCL **Who Uses This Product?** - **Top Industries:** Telecommunications - **Company Size:** 65% Enterprise, 26% Mid-Market #### What Are Oracle Field Service's Pros and Cons? **Pros:** - Customer Support (2 reviews) - Ease of Use (2 reviews) - Real-Time Data (2 reviews) - Easy Integration (1 reviews) - Integrations (1 reviews) **Cons:** - Learning Curve (2 reviews) - Customization Difficulties (1 reviews) - Expensive (1 reviews) - Improvement Needed (1 reviews) - Slow Performance (1 reviews) ### What Do G2 Reviewers Say About Oracle Field Service? *AI-generated summary from verified user reviews* **Pros:** - Users highly value the **customer support** from Oracle, enhancing their experience with the Field Service solution. - Users praise the **ease of use** of Oracle Field Service, finding the interface and UI very user-friendly. - Users value the **real-time data** capabilities of Oracle Field Service, enhancing response times and resource allocation. - Users value the **easy integration** with third-party systems, enhancing response times and resource allocation significantly. - Users value the **easy integrations** of Oracle Field Service, enhancing efficiency and resource management. **Cons:** - Users find the **learning curve steep** , particularly non-technical users who may struggle with the complex interface. - Users find **customization difficult** , often requiring technical skills to configure and customize workflows effectively. - Users note the **high implementation costs** of Oracle Field Service, which can be a burden for small companies. - Users find the **complexity in configuration and customization** of workflows requires technical skills, making it challenging to use. - Users occasionally experience **slow performance** , which can hinder their overall experience with Oracle Field Service. #### What Are Recent G2 Reviews of Oracle Field Service? **"[market-leading solution in field service management software](https://www.g2.com/survey_responses/oracle-field-service-review-11788507)"** **Rating:** 5.0/5.0 stars *— Adrian C.* [Read full review](https://www.g2.com/survey_responses/oracle-field-service-review-11788507) --- **"[Powerful Field Service Solution](https://www.g2.com/survey_responses/oracle-field-service-review-11780361)"** **Rating:** 4.0/5.0 stars *— Vijayan A.* [Read full review](https://www.g2.com/survey_responses/oracle-field-service-review-11780361) --- ### 23. [Odoo Field Service](https://www.g2.com/products/odoo-field-service/reviews) Deliver excellent services to your customers everywhere with the Odoo Field Service app! The Odoo Field Service app allows you to easily manage your work days from anywhere on any device. The days of needing to install software, or worrying about device compatibility, are long gone! Simply open your web browser and get your work done. It’s really that easy. In our latest version, users can add products tracked by lots or serial numbers to tasks, indicate the number of products used during a visit in one click, and all Field Service tasks that are generated from a Sales Order now refer to the delivery address of the customer. There’s also been a unification of the form views of Project tasks and Field Service tasks to ensure a smoother workflow. Users can schedule appointments, assign tasks to employees, plan the daily itinerary, track working times, send quotes, and invoice customers - all in one fully-integrated, easy-to-use solution. **Average Rating:** 4.1/5.0 **Total Reviews:** 15 **How Do G2 Users Rate Odoo Field Service?** - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.9/10) - **Roles:** 9.6/10 (Category avg: 8.6/10) - **Analytics:** 9.7/10 (Category avg: 8.3/10) - **Location:** 9.2/10 (Category avg: 8.4/10) **Who Is the Company Behind Odoo Field Service?** - **Seller:** [Odoo](https://www.g2.com/sellers/odoo) - **Year Founded:** 2005 - **HQ Location:** Brussels, Belgium - **Twitter:** @Odoo (55,391 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/633558/ (8,467 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 69% Small-Business, 25% Mid-Market #### What Are Recent G2 Reviews of Odoo Field Service? **"[Great user experience & easy to manage the business](https://www.g2.com/survey_responses/odoo-field-service-review-7009757)"** **Rating:** 5.0/5.0 stars *— Verified User in Internet* [Read full review](https://www.g2.com/survey_responses/odoo-field-service-review-7009757) --- **"[FLEXIBLE AND CONVENIENT](https://www.g2.com/survey_responses/odoo-field-service-review-7528066)"** **Rating:** 4.0/5.0 stars *— Mohammad I.* [Read full review](https://www.g2.com/survey_responses/odoo-field-service-review-7528066) --- #### What Are G2 Users Discussing About Odoo Field Service? - [What is Odoo Field Service used for?](https://www.g2.com/discussions/what-is-odoo-field-service-used-for) ### 24. [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) As the world's #1 AI Cloud ERP solution for more than 25 years, NetSuite has helped businesses gain the visibility, control, and agility to build and grow a successful business. First focused on financials and ERP, we now provide an AI-powered integrated system that also includes inventory management, HR, professional services automation, and commerce, and is used by more than 43,000 customers in 220 countries. **Average Rating:** 4.1/5.0 **Total Reviews:** 4,692 **How Do G2 Users Rate NetSuite?** - **Has the product been a good partner in doing business?:** 7.4/10 (Category avg: 8.9/10) - **Roles:** 7.1/10 (Category avg: 8.6/10) - **Analytics:** 7.4/10 (Category avg: 8.3/10) - **Location:** 6.6/10 (Category avg: 8.4/10) **Who Is the Company Behind NetSuite?** - **Seller:** [Oracle](https://www.g2.com/sellers/oracle) - **Company Website:** https://www.oracle.com/middleware/technologies/api-manager.html - **Year Founded:** 1977 - **HQ Location:** Austin, TX - **Twitter:** @Oracle (827,997 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1028/ (208,078 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Controller, Accounting Manager - **Top Industries:** Computer Software, Accounting - **Company Size:** 57% Mid-Market, 31% Small-Business #### What Are NetSuite's Pros and Cons? **Pros:** - Ease of Use (521 reviews) - Customizability (342 reviews) - Functionality (318 reviews) - Customization Options (304 reviews) - Customization (278 reviews) **Cons:** - Learning Curve (354 reviews) - Improvement Needed (306 reviews) - Missing Features (265 reviews) - Limited Customization (229 reviews) - Not User-Friendly (227 reviews) ### What Do G2 Reviewers Say About NetSuite? *AI-generated summary from verified user reviews* **Pros:** - Users find NetSuite's **ease of use** beneficial, appreciating its smooth functionality and customizable features. - Users value the **customizability** of NetSuite, enhancing operations through tailored reporting and seamless integration across processes. - Users appreciate the **seamless integration and customization** in NetSuite, enhancing user experience and reporting capabilities. - Users value the **extensive customization options** in NetSuite, enhancing business impact and user experience significantly. - Users value the **customization capabilities** of NetSuite, allowing impactful changes tailored to their business needs. **Cons:** - Users often struggle with the **steep learning curve** of NetSuite, finding it time-consuming to navigate and customize. - Users feel that NetSuite requires **significant improvements** in reporting complexity and user interface for better usability. - Users find **missing features** in NetSuite frustrating, impacting usability and functionality across various modules. - Users express frustration over **limited customization** options in NetSuite, impacting usability and overall satisfaction. - Users find the **interface unintuitive** , complicating report creation and integration, resulting in a frustrating experience. #### What Are Recent G2 Reviews of NetSuite? **"[Real-Time Visibility Across Finance, Inventory, Purchasing, and Sales](https://www.g2.com/survey_responses/netsuite-review-12905951)"** **Rating:** 5.0/5.0 stars *— David K.* [Read full review](https://www.g2.com/survey_responses/netsuite-review-12905951) --- **"[NetSuite Unifies Core Processes with Powerful Visibility and Reporting](https://www.g2.com/survey_responses/netsuite-review-12967208)"** **Rating:** 4.5/5.0 stars *— Abhishek G.* [Read full review](https://www.g2.com/survey_responses/netsuite-review-12967208) --- #### What Are G2 Users Discussing About NetSuite? - [Is NetSuite an accounting software?](https://www.g2.com/discussions/is-netsuite-an-accounting-software) - 4 comments - [What is NetSuite built on?](https://www.g2.com/discussions/what-is-netsuite-built-on) - 1 comment - [Is NetSuite a good ERP system?](https://www.g2.com/discussions/is-netsuite-a-good-erp-system) - 3 comments, 1 upvote - [What is a NetSuite software?](https://www.g2.com/discussions/what-is-a-netsuite-software) - 3 comments ### 25. [Commusoft](https://www.g2.com/products/commusoft/reviews) Commusoft is an all-in-one field service management (FSM) platform that acts as the primary "operating system" for growth-oriented trade businesses. Engineered for industries including HVAC, plumbing, electrical, and renewables, it bridges the gap between back-office strategy and field execution. Unlike basic dispatch tools, Commusoft provides the commercial depth required to manage complex service contracts and multi-site assets. The platform is natively powered by Ai:den, an AI engine that automates intelligent scheduling and route optimization to maximize technician productivity. With the Sales+ module, teams can build professional, tiered digital proposals on-site to boost conversion rates and revenue. By centralizing the entire "Lead-to-Invoice" journey and integrating seamlessly with QuickBooks, Xero, Sage, and Stripe, Commusoft provides a single source of truth. It empowers contractors to eliminate administrative friction, achieve real-time job costing, and scale their operations with absolute confidence. **Average Rating:** 4.8/5.0 **Total Reviews:** 39 **How Do G2 Users Rate Commusoft?** - **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 8.9/10) - **Roles:** 9.2/10 (Category avg: 8.6/10) - **Analytics:** 8.7/10 (Category avg: 8.3/10) - **Location:** 9.0/10 (Category avg: 8.4/10) **Who Is the Company Behind Commusoft?** - **Seller:** [Commusoft](https://www.g2.com/sellers/commusoft) - **Year Founded:** 2006 - **HQ Location:** London, GB - **LinkedIn® Page:** https://www.linkedin.com/company/5308823/ (92 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Director - **Top Industries:** Construction - **Company Size:** 98% Small-Business, 3% Enterprise #### What Are Commusoft's Pros and Cons? **Pros:** - Ease of Use (2 reviews) - Customer Support (1 reviews) - Easy Creation (1 reviews) - Easy Integration (1 reviews) - User-Friendly (1 reviews) **Cons:** - Poor Support (1 reviews) ### What Do G2 Reviewers Say About Commusoft? *AI-generated summary from verified user reviews* **Pros:** - Users find the **ease of use** in Commusoft beneficial, with helpful customer service and effective integration. - Users value the **helpful customer service** from Commusoft, enhancing their overall user experience. - Users praise the **ease of use** of Commusoft, appreciating its intuitive interface and seamless integration with accounts software. - Users appreciate the **easy integration** with accounts software, enhancing their workflow and efficiency in job tracking. - Users appreciate the **user-friendly interface** of Commusoft, enabling easy navigation and functionality for all skill levels. **Cons:** - Users feel that the **poor support** options limit their experience and wish for more comprehensive assistance methods. #### What Are Recent G2 Reviews of Commusoft? **"[Works for us as a small business.](https://www.g2.com/survey_responses/commusoft-review-10758698)"** **Rating:** 4.5/5.0 stars *— Thomas P.* [Read full review](https://www.g2.com/survey_responses/commusoft-review-10758698) --- **"[Invaluable workflow tool](https://www.g2.com/survey_responses/commusoft-review-10975928)"** **Rating:** 5.0/5.0 stars *— Verified User in Construction* [Read full review](https://www.g2.com/survey_responses/commusoft-review-10975928) --- #### What Are G2 Users Discussing About Commusoft? - [What is Commusoft used for?](https://www.g2.com/discussions/what-is-commusoft-used-for) ## What Is Field Service Management Software? [Customer Service Software](https://www.g2.com/categories/customer-service) ## What Software Categories Are Similar to Field Service Management Software? - [HVAC Software](https://www.g2.com/categories/hvac) - [CMMS Software](https://www.g2.com/categories/cmms) - [Route Planning Software](https://www.g2.com/categories/route-planning-software) --- ## How Do You Choose the Right Field Service Management Software? ### What You Should Know About Field Service Management Software ### What is Field Service Management Software? Field service management (FSM) software helps businesses manage all the resources that go into the process of FSM. Field service refers to any service delivered away from company property or offsite. These services typically involve dispatching workers or employees to specific client locations to install, repair, or maintain equipment or systems. FSM software enables companies to easily supervise such off-site employee activities monitoring, keeping transparency into every operation, vehicle tracking, and integration with other business systems.  **What Types of Field Service Management Software Exist?** **Cloud-based FSM** Cloud-based field service management solutions store data remotely, allowing access by multiple users at a given time. Cloud storage also prevents data loss due to malfunctioning computers or devices, which is beneficial to businesses with a large number of technicians in the field. Many cloud-based products are also priced on a monthly subscription model. **On-premises FSM** On-premise field service management solutions are more customizable and sometimes offer simpler integrations with already established systems. These products are often cheaper because they are one-time purchases. This can be a good choice for businesses where customizations are needed to meet business processes. ### What are the Common Features of Field Service Management Software? 1. **Work order management:** FSM software allows field service managers to manage all work order history in an easy-to-read dashboard. Work order management also helps field service workers place service requests and monitor real-time status updates. This makes repair and maintenance more efficient within the field. 2. **Scheduling:** FSM software offers scheduling features to help with project and employee management. Businesses can schedule routes and work schedules for field service workers months in advance so they can see their work ahead of time and make necessary arrangements in their schedules. 3. **Dispatching:** FSM software helps with the logistics of planning routes, choosing the right facilities, and ensuring that assets are used optimally. Dispatching features can help workers in the trucking industry find optimal driving routes that have less traffic, which can help them complete their tasks. 4. **Invoicing:** FSM software offers invoicing features that help manage field service sales transactions. This feature includes immediate invoicing directly from the field technician who completed the work, thus achieving a more streamlined, quicker payment cycle. 5. **Mobile apps:** Mobile apps help managers oversee field services on the go. Field service managers can monitor their workers, dispatch fleets, and schedule work for employees while they are traveling from site to site. 6. **Quote estimates:** Quote estimator features help prospective clients get a price estimate to help them with the decision to move forward with the service. Once a business sends out an estimate to a client, they have the option to accept or decline. If the client accepts within the quote estimator, businesses can start making the necessary arrangements to begin fieldwork. ### What are the Benefits of Field Service Management Software?  Field service management solutions can make a business more agile and efficient. This software provides features that dispatch technicians, schedule workers, track employee location, and access work, all via a mobile app which can vastly improve time management. Companies can also set key performance indicators that can help teams track and manage annual goals. **Increased efficiency and productivity:** FSM software helps optimize employee work schedules and service routes, track how and where assets and inventory are being used, report on productivity, and automate billing and customer interactions. This solution has totally replaced the traditional and manual system of keeping track of such data, thereby boosting both operational efficiency and employee productivity. **Error reduction:** FSM software helps collect, track, and analyze crucial data (like job completion times, expenses, and field notes), reducing the likeliness of errors in scheduling, completing, and billing work. These improvements can streamline the business’s operations and improve customer satisfaction. **Meeting customer expectations:** FSM software provides customer portals with easy online booking, automated notifications, reports, and invoicing, and more capability around customer-friendly features like consumer financing and recurring service plans.  **Optimal employee experience:** Relieved of administrative burdens, field workers can easily access essential resources, communicate effectively, receive schedules, and updates in one centralized place.  ### Who Uses Field Service Management Software? Field service management software is used by anyone working in field services—offsite or client location activities—such as installations, repairs, and services of equipment or systems. These include businesses that provide services in the fields of HVAC, property maintenance, healthcare, cable, telecommunications, and heavy engineering. FSM software helps streamline the day-to-day operations of fieldwork by improving communication between the onsite and offsite locations that field service workers must shift between. In a field service such as construction, for example, a manager can deploy his workers into an offsite location and then track and manage his workers during the day using FSM software. ### What’s the best field service management software for small businesses? For small businesses aiming to streamline operations, enhance customer service, and manage field teams efficiently, [leading small business field service management platforms](https://www.g2.com/categories/field-service-management/small-business) include: - [Connecteam](https://www.g2.com/products/connecteam/reviews) offers a mobile-first workforce management solution tailored for deskless teams. It provides features such as scheduling, time tracking, task management, and communication tools, making it ideal for small businesses seeking an all-in-one platform. - [Jobber](https://www.g2.com/products/jobber/reviews) is designed for home service businesses. It offers tools for scheduling, invoicing, client management, and payment processing. Its user-friendly interface and affordability make it a top choice for small enterprises. - [Housecall Pro](https://www.g2.com/products/housecall-pro/reviews) provides a comprehensive solution for home service professionals, including features like online booking, dispatching, invoicing, and payment processing. It's known for its ease of use and robust functionality. ### What are the popular field management tools for medium-sized businesses? For medium-sized businesses aiming to optimize field operations and improve service delivery, leading field management tools include: - [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) is a comprehensive platform designed for home and commercial service businesses. It offers features like dispatching, CRM, reporting, and marketing automation, making it suitable for growing companies. - [ServiceMax](https://www.g2.com/products/ptc-servicemax/reviews) provides asset-centric field service management solutions, including work order management, inventory tracking, and analytics. It's ideal for medium-sized businesses seeking to enhance operational efficiency. - [Salesforce Field Service](https://www.g2.com/products/salesforce-field-service/reviews) integrates seamlessly with Salesforce CRM, offering tools for scheduling, dispatching, and real-time communication. It's a robust solution for medium-sized enterprises looking to unify their service operations. #### Software Related to Field Service Management Software [Accounting software](https://www.g2.com/categories/accounting) **:** Field service management software often integrates with accounting software to streamline payment cycles. This usually includes invoicing payments, automating accounts payable, and giving quote estimates. [CRM software](https://www.g2.com/categories/crm) **:** FSM software can integrate with CRM software for field managers to manage customer relationships. This can help field managers maintain relationships with recurring clients and gain leads on new clients that are in need of fieldwork. [ERP software](https://www.g2.com/categories/erp) **:** FSM software can integrate with ERP software for optimization of field service operations. It is important for a business to essentially connect between all the various departments. Successful project management is possible only with better resource planning. [Product lifecycle management (PLM) software](https://www.g2.com/categories/plm) **:** PLM software helps field service managers manage data during the development of a product from inception through the manufacturing, servicing, and disposal processes. Having PLM software integrated with field service management solution can help improve equipment development as well as maintenance. [GIS software](https://www.g2.com/categories/gis) **:** GIS software usually focuses on gathering, analyzing, and displaying geographical data to manage business operations. This can help field service managers by tracking the location of fleets and locating where field workers are in real time. It can also help field managers find the next location workers need to head to. If a project location changes, workers will be notified immediately so they can make the necessary changes. [Fleet management software](https://www.g2.com/categories/fleet-management) **:** Fleet management software helps field service businesses monitor, track, and create detailed performance reports on vehicle fleets.  ### Challenges with Field Service Management Software **Duplicate entries:** An issue that might arise from using FSM software is duplicate entries. Since field workers tend to write field reports manually, this can be tedious if they have to transfer them into the FSM software as well. This leads to wasted time and extra paperwork. **Lack of in-person communication:** Managing field workers through FSM software can leave no time for actual face-to-face communication. While field managers might feel as if they are managing their workers effectively through the cloud, it might lead to communication problems that would not arise if the problem was addressed in person. Businesses implementing FSM software must ensure to provide adequate time to address important issues in person. ### Which Companies Should Buy Field Service Management Software? **Mobile, healthcare, and real estate:** Industries such as mobile, healthcare, and real estate can use FSM software as they might use field service principles and tools in their work.  **Businesses with full-time employees and contractors:** Industries with full-time employees and independent contractors working side by side might require tools that can provide access and permissions based on the worker’s role.  ### How to Buy Field Service Management Software Different companies have different needs and objectives, so when looking for FSM software, there will be a number of factors to consider to find the best solution.  #### Requirements Gathering (RFI/RFP) for Field Service Management Software The primary goal when making a purchase decision for FSM software is to pick a software that is well aligned with the business’s desire and budget. For improving field service staff performance and allowing managers to easily monitor and improve team’s performance, the company may require a product that can capture even minute information from start of the process to completion of task.  Another key factor when requirement gathering for FSM software is to ensure it supports a company's future upgrade plans. It is a good practice to check with the software vendor if the FSM software can support the buyer in the long term as well.  Some important questions to ask when deciding on the field service management journey are: - What information can be captured in FSM software? - How accurate and real time can the information be captured? - Can the software provide real-time recommendations of asset availability? - Will the FSM software be used for legacy data centers or brand new ones? - Is the solution scalable to meet future requirements? - Does the FSM solution provide a high level of security? Answering these questions will help to define the scope of requirements for FSM software. **Create a long list** Once the customer has decided that they require FSM software to oversee their data center operations, the next step would be to make a long list of the best options that are presently available in the market. Long lists help eliminate software that does not provide critical functionality, thereby reducing the list to be more compact and precise.  **Create a short list** Once the list has been narrowed down, the customer can begin to compare different features and offerings of the FSM software as per the company’s needs. Pricing decisions are also taken to ensure that the software selected fits the IT budget. A highly efficient method of comparing various FSM software would be to opt for technology review platforms such as g2.com, which provide unbiased reviews and also provide different perspectives on the benefits or issues with various FSM software, and hear what other users have to say. **Conduct demos** Once the list has been further narrowed down, customers can then opt to check if the FSM software vendors are providing a live demo, or a free trial version (with limited functionality). FSM software is a significant commitment in terms of time and cost, and therefore making the right choice is critical for the customer. Customers can use the trial versions before finally committing to the purchase decision. #### Selection of Field Service Management Software  **Choose a selection team** Choosing the right team to work together on choosing the FSM software is a critical part of the process. This team will be in charge of identifying pain points to finally overseeing the entire implementation of FSM software.  ### What Does Field Service Management Software Cost? Field service management software can be a worthwhile investment for many businesses that handle a large volume of work orders. Subscription pricing, usually linked to the number of organizational users, is the most common pricing structure. Generally, subscription-based offerings have costs that start at $30–$50 per month for a single user and then increase by around $20–$30 per additional user per month for the most basic plans. Advanced tools and integrations typically require higher-priced subscription tiers that start at $100 or more per month.  ### Field Service Management Software Trends **Automation:** FSM software is automating more and more tedious tasks. Most of the automation applies to backend operations such as scheduling, dispatch management, contract, SLA and warranty management, and inventory management. The trend of automating these tedious tasks will help with streamlining the operational process. **Predictive maintenance:** A major trend in field service management is predicting when repairs will need to be made. Lots of field service managers are connecting their field service tools with [IoT management software](https://www.g2.com/categories/iot-management). This helps them actively monitor equipment health and set up predetermined measures to prevent potential damage. Some IoT tools can even simulate normal device behavior which lets them compare against the current device’s health. This way they can see if field devices are in the best possible condition.