# Best Experience Management Software for Small Business - Page 2

*By [Jeffrey Lin](https://research.g2.com/insights/author/jeffrey-lin)*


Products classified in the overall Experience Management category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business Experience Management to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business Experience Management category.

In addition to qualifying for inclusion in the Experience Management Software category, to qualify for inclusion in the Small Business Experience Management Software category, a product must have at least 10 reviews left by a reviewer from a small business.





## Top Experience Management Software at a Glance
| # | Product | Rating | Best For | What Users Say |
|---|---------|--------|----------|----------------|
| 1 | [Birdeye](https://www.g2.com/products/birdeye/reviews) | 4.7/5.0 (3,997 reviews) | Multi-location reputation and review automation | "[Centralized Citation Management with Superior Sync](https://www.g2.com/survey_responses/birdeye-review-12013597)" |
| 2 | [Reputation](https://www.g2.com/products/reputation/reviews) | 4.5/5.0 (2,404 reviews) | Centralized multi-location review and sentiment intelligence | "[Visually pleasing & streamlined process. No complaints](https://www.g2.com/survey_responses/reputation-review-9899978)" |
| 3 | [QuestionPro](https://www.g2.com/products/questionpro/reviews) | 4.5/5.0 (1,133 reviews) | Multi-stakeholder feedback collection with branching analytics | "[User-Friendly Surveys with AI Templates, Branching Logic, and Powerful Analytics](https://www.g2.com/survey_responses/questionpro-review-12925750)" |
| 4 | [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) | 4.4/5.0 (2,912 reviews) | End-to-end survey research with integrated analytics | "[Structured Feedback Insights with an Intuitive Survey Builder](https://www.g2.com/survey_responses/qualtrics-market-research-review-12999170)" |
| 5 | [Resonate CX](https://www.g2.com/products/resonate-cx/reviews) | 4.6/5.0 (492 reviews) | Multi-location verbatim-to-action with closed-loop NPS | "[It is a great experience using resonate!](https://www.g2.com/survey_responses/resonate-cx-review-10777418)" |
| 6 | [Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews) | 4.5/5.0 (207 reviews) | Cross-touchpoint VOC with closed-loop text analytics | "[Powerful Customer Insights with Real-Time Actionability](https://www.g2.com/survey_responses/medallia-customer-experience-review-12952963)" |
| 7 | [Dynamics 365 Customer Voice](https://www.g2.com/products/dynamics-365-customer-voice/reviews) | 4.5/5.0 (17 reviews) | Microsoft-native triggered surveys with Power Automate workflows | "[Effortless Draft Creation, As Intuitive As Canva](https://www.g2.com/survey_responses/dynamics-365-customer-voice-review-12191599)" |
| 8 | [AskNicely](https://www.g2.com/products/asknicely/reviews) | 4.7/5.0 (1,029 reviews) | Automated closed-loop NPS surveying with CRM triggers | "[Very user-friendly and gets the job done!](https://www.g2.com/survey_responses/asknicely-review-7865358)" |
| 9 | [Experience.com](https://www.g2.com/products/experience-com/reviews) | 4.8/5.0 (382 reviews) | Automated post-closing review collection and syndication | "[Effortless Survey Responses with Helpful AI Follow-Ups](https://www.g2.com/survey_responses/experience-com-review-12910139)" |
| 10 | [ChurnZero](https://www.g2.com/products/churnzero/reviews) | 4.7/5.0 (1,587 reviews) | — | "[CZ Keeps Everything You Need at Your Fingertips](https://www.g2.com/survey_responses/churnzero-review-12972883)" |


## How Many Experience Management Software Products Does G2 Track?
**Total Products under this Category:** 126

### Category Stats (Jul 2026)
- **Average Rating**: 4.52/5 (↑0.02 vs Jun 2026) The average rating of products in this category, based on all submitted ratings
- **Top Trending Product**: TheySaid (+0.5%) - Among all products in this category, TheySaid recorded the largest rating increase compared to last month
*Last updated: July 02, 2026*


## How Does G2 Rank Experience Management Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 25,300+ Authentic Reviews
- 126+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.



---

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Enterpret empowers customer support, CX, and product teams to scale their understanding of customer feedback effortlessly. As your customer base grows and products become more complex, manually tagging and processing feedback quickly becomes unmanageable. Without comprehensive, trustworthy feedback data, product decisions often fall victim to recency bias or whoever speaks the loudest. Enterpret solves this challenge as a Unified Customer Feedback Intelligence platform, consolidating feedback from every critical channel—including Zendesk, Slack, Twitter, NPS surveys, app store reviews, and community forums—into a single source of truth. Leveraging advanced AI, Enterpret automatically categorizes and organizes feedback into a structured hierarchy, surfacing deep, actionable insights that authentically capture the Voice of the Customer. Teams rely on these insights to spot trends, enhance customer retention, drive revenue growth, prioritize effectively, and ensure alignment on the most impactful customer issues. Leading customer-centric companies like Canva, Notion, Strava, Hinge, and The Farmer's Dog use Enterpret to deliver exceptional customer experiences and fuel their growth through insightful feedback analysis.



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---

## What Are the Top-Rated Experience Management Software Products in 2026?
### 1. [TheySaid](https://www.g2.com/products/theysaid-inc-theysaid/reviews)
TheySaid replaces old-school feedback tools with incredibly insightful conversations. We're not your grandpa's survey tool. Instead of boring forms, your AI interviewer asks customers and employees deep and personalized questions to help you really understand why people gave their response. And with TheySaid you can gather any kind of feedback powered by AI: surveys, forms, interviews, user tests and polls. Key Features: 1. Teach AI about your organization by uploading websites or docs 2. Tell us what you want to learn, and AI will create your entire project for you 3. Control how AI asks follow ups while users answer your questions 3. Take action in real time with auto-generated action items for each response 5. Get actionable themes and insights across all of your responses


**Average Rating:** 4.8/5.0
**Total Reviews:** 80
**How Do G2 Users Rate TheySaid?**

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.1/10)
- **Customer Effort Score (CES):** 9.7/10 (Category avg: 8.1/10)
- **Customer Satisfaction (CSAT) Score:** 9.8/10 (Category avg: 8.6/10)
- **Net Promoter Score (NPS):** 9.4/10 (Category avg: 8.7/10)

**Who Is the Company Behind TheySaid?**

- **Seller:** [Theysaid inc.](https://www.g2.com/sellers/theysaid-inc)
- **Year Founded:** 2023
- **HQ Location:** Palo Alto, California
- **Twitter:** @TheySaidHQ (18 Twitter followers)
- **LinkedIn® Page:** http://www.linkedin.com/company/nuffsaid (27 employees on LinkedIn®)

**Who Uses This Product?**
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 57% Small-Business, 32% Mid-Market


#### What Are TheySaid's Pros and Cons?

**Pros:**

- AI Integration (1 reviews)
- Ease (1 reviews)
- Ease of Use (1 reviews)
- Efficiency (1 reviews)
- Insights Generation (1 reviews)

**Cons:**

- Data Visualization (1 reviews)
- Difficult Reporting (1 reviews)
- Limited Reporting (1 reviews)
- Poor Reporting (1 reviews)


### What Do G2 Reviewers Say About TheySaid?
*AI-generated summary from verified user reviews*

**Pros:**

- Users commend the **adaptive and coherent insights** provided by AI integration in TheySaid, enhancing their overall experience.
- Users find TheySaid to be **easy and simple to use** , contributing to a great overall experience.
- Users find the **ease of use** of TheySaid to be straightforward and enjoyable, enhancing their experience.
- Users value the **efficiency** of TheySaid, finding it highly practical for various business needs.
- Users value the **adaptive and insightful AI** of TheySaid, enhancing the overall experience with coherent responses.

**Cons:**

- Users feel that the lack of **visual graphics for reporting** in TheySaid limits data comprehension and insights.
- Users find the **difficult reporting** features of TheySaid frustrating, as visual data graphics are lacking.
- Users find the **limited reporting options** in TheySaid hinder effective data visualization and analysis.
- Users find the **poor reporting** capabilities of TheySaid hinder effective data visualization and insights.

#### What Are Recent G2 Reviews of TheySaid?

**"[Very Useful for Surveys, Feedback, and AI Driven Insights](https://www.g2.com/survey_responses/theysaid-review-12964734)"**

**Rating:** 5.0/5.0 stars
*— Ishan S.*

[Read full review](https://www.g2.com/survey_responses/theysaid-review-12964734)

---

**"[Gives insights on real customer voices on pricing](https://www.g2.com/survey_responses/theysaid-review-12970418)"**

**Rating:** 5.0/5.0 stars
*— Sohaib F.*

[Read full review](https://www.g2.com/survey_responses/theysaid-review-12970418)

---



### 2. [Zonka Feedback](https://www.g2.com/products/zonka-feedback/reviews)
Zonka Feedback is an AI-powered Customer Feedback & Intelligence Platform for businesses to collect feedback across channels, unify scattered sources in one place, analyze it with AI, and act in real time. Whether it’s digital journeys and product feedback or frontline and support experiences across locations, Zonka Feedback empowers teams to understand customer experience, reduce churn, improve satisfaction, and drive growth. With easy-to-use yet powerful surveys for NPS, CSAT, CES, and more, businesses can run transactional and relationship programs and capture feedback across email, SMS, WhatsApp, web, in-app, in-product, kiosks, and offline touchpoints. Zonka Feedback seamlessly integrates with leading CRM, Helpdesk, and Marketing platforms, including Salesforce, HubSpot, Intercom, and Zendesk, to trigger surveys and sync scores, creating a holistic 360° view of the customer journey. With out-of-the-box reports, trends, and insights, teams can easily analyze data to drive informed CX improvements. Zonka’s AI Feedback Intelligence unifies feedback analytics and experience signals from tickets, chats, reviews, calls, social, and surveys—sources that often live in silos—into a single platform to deliver actionable insights. Powered by Thematic Analysis, Impact & Sentiment Scoring, Entity Recognition, and Agentic AI, it gives teams instant clarity on what’s working, what’s broken, and where to focus across themes, functions, and locations. Insights Assistant enables teams to instantly query their feedback data and get clear, AI-driven answers to critical questions, such as what’s driving churn, what’s frustrating users, which product enhancements matter most, and more. Zonka Feedback simplifies & speeds up closing the feedback loop with a centralized inbox, case management, reputation management, and intelligent automation. Feedback is routed to the right teams, follow-ups are triggered instantly, and businesses can respond directly to customer feedback and online reviews, proactively engaging detractors and turning negative experiences into loyalty-building moments. \*\*Key Capabilities\*\* - Effortless NPS, CSAT, CES survey & VoC program - Collect responses via Email, SMS, WhatsApp, Web, In-App, Kiosks & more - AI Feedback Intelligence with thematic, sentiment, impact analysis & entity recognition - Reputation Management to unify, monitor, and respond to online reviews - Centralized Inbox with collaborative view, tagging, and tasks - Case Management with tickets, assignments, and direct customer communication - Real-time Alerts via Email, SMS, WhatsApp, Slack, and Microsoft Teams - Workflow Automation to trigger actions and close the loop faster - Reporting & Analytics with out-of-the-box dashboards and trends - Integrations with 50+ platforms, including Salesforce, HubSpot, Zendesk, Intercom, Freshdesk, Microsoft Dynamics, Zapier and more.


**Average Rating:** 4.7/5.0
**Total Reviews:** 79
**How Do G2 Users Rate Zonka Feedback?**

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10)
- **Customer Effort Score (CES):** 9.9/10 (Category avg: 8.1/10)
- **Customer Satisfaction (CSAT) Score:** 9.8/10 (Category avg: 8.6/10)
- **Net Promoter Score (NPS):** 9.7/10 (Category avg: 8.7/10)

**Who Is the Company Behind Zonka Feedback?**

- **Seller:** [Zonka Feedback](https://www.g2.com/sellers/zonka-feedback)
- **Company Website:** https://www.zonkafeedback.com
- **Year Founded:** 2014
- **HQ Location:** Gurugram, Haryana
- **Twitter:** @zonkafeedback (1,270 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/3881439/ (34 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** CEO, Founder
- **Top Industries:** Marketing and Advertising, Education Management
- **Company Size:** 63% Small-Business, 30% Mid-Market


#### What Are Zonka Feedback's Pros and Cons?

**Pros:**

- Customer Support (5 reviews)
- Helpful (4 reviews)
- Improvement (4 reviews)
- Data Management (3 reviews)
- Ease of Use (3 reviews)

**Cons:**

- Software Instability (2 reviews)
- Call Issues (1 reviews)
- Improvement Needed (1 reviews)
- Layout Issues (1 reviews)
- Learning Curve (1 reviews)


### What Do G2 Reviewers Say About Zonka Feedback?
*AI-generated summary from verified user reviews*

**Pros:**

- Users praise the **excellent customer support** of Zonka Feedback, consistently providing tailored and responsive assistance.
- Users value the **helpful support** and features of Zonka Feedback, enhancing their customer feedback experience significantly.
- Users value the **massive improvements and excellent support** from Zonka Feedback, enhancing customer experience and insights.
- Users love the **data management capabilities** of Zonka Feedback, enabling easy setup and responsive support for their needs.
- Users value the **ease of use** of Zonka Feedback, praising its straightforward setup and survey creation capabilities.

**Cons:**

- Users report **software instability** in Zonka Feedback, with inconsistent features and confusing navigation affecting usability.
- Users report issues with the **inability to conduct in-house reviews over calls** , hindering effective feedback collection.
- Users note a **slight learning curve** for advanced features, though the support team helps facilitate understanding.
- Users find Zonka Feedback has **layout issues** , leading to a confusing navigation experience and buggy interactions.
- Users experience a **slight learning curve** with advanced features, but appreciate the excellent support in overcoming it.

#### What Are Recent G2 Reviews of Zonka Feedback?

**"[A Strategic Asset for Client Success and Brand Growth](https://www.g2.com/survey_responses/zonka-feedback-review-12252252)"**

**Rating:** 5.0/5.0 stars
*— Khurram K.*

[Read full review](https://www.g2.com/survey_responses/zonka-feedback-review-12252252)

---

**"[Zonka Feedback - Intuitive, Customizable, and Seamlessly Integrative](https://www.g2.com/survey_responses/zonka-feedback-review-12565883)"**

**Rating:** 5.0/5.0 stars
*— Colin C.*

[Read full review](https://www.g2.com/survey_responses/zonka-feedback-review-12565883)

---


#### What Are G2 Users Discussing About Zonka Feedback?

- [What are feedback programs?](https://www.g2.com/discussions/what-are-feedback-programs)
- [Which are the tools used for feedback?](https://www.g2.com/discussions/which-are-the-tools-used-for-feedback)
- [What is zonka?](https://www.g2.com/discussions/what-is-zonka)
- [What are the features of a good customer feedback system?](https://www.g2.com/discussions/what-are-the-features-of-a-good-customer-feedback-system)

### 3. [Xebo.ai (formerly Survey2connect)](https://www.g2.com/products/xebo-ai-formerly-survey2connect/reviews)
Survey2Connect is a cutting-edge platform that redefines the way businesses manage and optimize their customer experiences, digital research initiatives, and employee experiences. With a powerful suite of AI-driven tools and an unwavering commitment to excellence, Survey2Connect empowers organizations to unlock valuable insights, enhance customer satisfaction, and drive overall business growth. With a wide range of Customer Experience, Employee Experience, and Digital Research suites, businesses can assess their current CX and EX strategy as well as test new products and services and understand the market trend all with a single platform. At the core of Survey2Connect lies the AI-Powered Customer Experience Assistant, XEBO, that helps brands automate and streamline feedback processes, providing real-time insights and actionable recommendations. Through intelligent sentiment analysis and natural language processing, the CX Assistant uncovers hidden patterns, sentiments, and trends within customer feedback, enabling businesses to proactively address issues and deliver personalized experiences that drive customer loyalty. Comprehensive Product Offerings: Survey2Connect offers a comprehensive range of products tailored to meet the diverse needs of businesses: 1. Customer Experience (CX): From customer satisfaction surveys to Net Promoter Score (NPS) assessments, Survey2Connect's CX product suite equips businesses with the tools to measure, analyze, and enhance customer experiences at every touchpoint. Our CX Solution leverages XEBO to streamline survey creation and to offer real-time analytics and intuitive dashboards to provide a holistic view of customer sentiment, enabling businesses to deliver personalized experiences and cultivate long-lasting customer relationships. 2. Digital Research: Survey2Connect's Digital Research solutions empower businesses to conduct in-depth market research, gather customer feedback, and evaluate brand perception. From online surveys to focus groups and diverse global audience panels, businesses gain comprehensive insights into consumer behavior, market trends, and competitive landscapes, enabling informed strategic decisions and targeted marketing campaigns. 3. Employee Experience (EX): Recognizing the significance of a satisfied and engaged workforce, Survey2Connect offers EX solutions that allow businesses to measure and improve employee experiences. Through customized surveys and performance assessments, organizations can uncover insights into employee satisfaction, identify areas for improvement, and implement strategies to foster a positive work environment. Key Survey2Connect product features AI-Designed Survey Industry & Touchpoint Expertise Omnichannel Collection Robust Integrations Real-time Dashboard Reporting Customer Journey Mapping AI-Powered Text and Data Analysis AI-Powered Suggestions Whitelabelled Survey Links Closing the Loop


**Average Rating:** 4.7/5.0
**Total Reviews:** 30
**How Do G2 Users Rate Xebo.ai (formerly Survey2connect)?**

- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.1/10)
- **Customer Effort Score (CES):** 8.7/10 (Category avg: 8.1/10)
- **Customer Satisfaction (CSAT) Score:** 8.9/10 (Category avg: 8.6/10)
- **Net Promoter Score (NPS):** 8.8/10 (Category avg: 8.7/10)

**Who Is the Company Behind Xebo.ai (formerly Survey2connect)?**

- **Seller:** [Survey2Connect](https://www.g2.com/sellers/survey2connect)
- **Year Founded:** 2017
- **HQ Location:** Noida, Uttar Pradesh
- **Twitter:** @Survey2C (146 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/xebo/ (99 employees on LinkedIn®)

**Who Uses This Product?**
- **Top Industries:** Information Technology and Services, Consumer Services
- **Company Size:** 43% Mid-Market, 33% Small-Business



#### What Are Recent G2 Reviews of Xebo.ai (formerly Survey2connect)?

**"[A comprehensive survey tool](https://www.g2.com/survey_responses/xebo-ai-formerly-survey2connect-review-8370078)"**

**Rating:** 4.0/5.0 stars
*— Prithvi  K.*

[Read full review](https://www.g2.com/survey_responses/xebo-ai-formerly-survey2connect-review-8370078)

---

**"[Great way to collect feedback from shareholders](https://www.g2.com/survey_responses/xebo-ai-formerly-survey2connect-review-8466760)"**

**Rating:** 4.5/5.0 stars
*— Esref H.*

[Read full review](https://www.g2.com/survey_responses/xebo-ai-formerly-survey2connect-review-8466760)

---


#### What Are G2 Users Discussing About Xebo.ai (formerly Survey2connect)?

- [What is Survey2Connect used for?](https://www.g2.com/discussions/what-is-survey2connect-used-for) - 2 comments

### 4. [Qwary](https://www.g2.com/products/qwary/reviews)
Qwary is a versatile experience management platform that equips teams to enhance user engagement, streamline retention efforts, and elevate satisfaction levels across the board. Our solution facilitates holistic improvements throughout processes, products, and digital interfaces, significantly boosting the value delivered to customers over their lifetime. We enable you to thoroughly analyze customer journeys, allowing timely interventions to smooth out obstacles and guide users toward a superior experience. Dive deep into digital customer behavior with tools like session replays, heat maps, funnels, and frustration detection features, including identifying rage clicks and erratic mouse movements. 1. Converse AI: Facilitate real-time, AI-driven conversations to collect and interpret customer feedback effortlessly. 2. Feedback: Conduct traditional surveys to collect structured user responses, providing valuable insights for product improvements. 3. In-Product Surveys: Effortlessly gather targeted insights from users directly within your product to enhance their experience. 4. Replays: Capture and analyze user session clips alongside their feedback to comprehensively view user interactions. 5. Funnels: Map out user journeys to identify and address drop-off points, optimizing pathways for better conversion rates. 6. Analysis: Utilize advanced AI to turn user feedback into actionable insights and product enhancements.


**Average Rating:** 4.8/5.0
**Total Reviews:** 69
**How Do G2 Users Rate Qwary?**

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10)
- **Customer Effort Score (CES):** 0.0/10 (Category avg: 8.1/10)
- **Customer Satisfaction (CSAT) Score:** 4.2/10 (Category avg: 8.6/10)
- **Net Promoter Score (NPS):** 5.0/10 (Category avg: 8.7/10)

**Who Is the Company Behind Qwary?**

- **Seller:** [Qwary](https://www.g2.com/sellers/qwary)
- **Year Founded:** 2021
- **HQ Location:** Herndon
- **Twitter:** @qwary (1 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/qwarysurvey/ (6 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Founder, CEO
- **Top Industries:** Marketing and Advertising, Computer Software
- **Company Size:** 86% Small-Business, 4% Mid-Market



#### What Are Recent G2 Reviews of Qwary?

**"[Excellent experience, very smooth](https://www.g2.com/survey_responses/qwary-review-7410509)"**

**Rating:** 5.0/5.0 stars
*— Ian H.*

[Read full review](https://www.g2.com/survey_responses/qwary-review-7410509)

---

**"[My Customer experience feedbak solution](https://www.g2.com/survey_responses/qwary-review-7288481)"**

**Rating:** 4.0/5.0 stars
*— Pedro C.*

[Read full review](https://www.g2.com/survey_responses/qwary-review-7288481)

---


#### What Are G2 Users Discussing About Qwary?

- [What is Qwary used for?](https://www.g2.com/discussions/what-is-qwary-used-for) - 1 comment

### 5. [Sleekplan](https://www.g2.com/products/sleekplan/reviews)
Sleekplan helps all-size companies to cover the whole feedback loop from collecting feedback and discussing ideas to prioritizing new features and notifying customers about recent updates and announcements.


**Average Rating:** 4.7/5.0
**Total Reviews:** 30
**How Do G2 Users Rate Sleekplan?**

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.1/10)
- **Customer Effort Score (CES):** 8.7/10 (Category avg: 8.1/10)
- **Customer Satisfaction (CSAT) Score:** 8.7/10 (Category avg: 8.6/10)
- **Net Promoter Score (NPS):** 8.8/10 (Category avg: 8.7/10)

**Who Is the Company Behind Sleekplan?**

- **Seller:** [Sleekplan](https://www.g2.com/sellers/sleekplan)
- **Year Founded:** 2021
- **HQ Location:** Steningehojden, Stockholm
- **Twitter:** @sleekplan (111 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/sleekplan/ (1 employees on LinkedIn®)

**Who Uses This Product?**
- **Top Industries:** Computer Software
- **Company Size:** 93% Small-Business, 3% Mid-Market


#### What Are Sleekplan's Pros and Cons?

**Pros:**

- Customer Feedback (1 reviews)
- Ease of Use (1 reviews)

**Cons:**

- Poor Customer Support (1 reviews)
- Update Issues (1 reviews)


### What Do G2 Reviewers Say About Sleekplan?
*AI-generated summary from verified user reviews*

**Pros:**

- Users value the **collaborative community and easy management** of roadmaps and feedback surveys with Sleekplan.
- Users find Sleekplan's interface to be **easy to use** , facilitating efficient management of roadmaps, surveys, and features.

**Cons:**

- Users face frustratingly slow **customer support** , with long wait times and inadequate assistance from the AI chatbot.
- Users express frustration with **update issues** , noting infrequent product updates and slow customer support response times.

#### What Are Recent G2 Reviews of Sleekplan?

**"[Review Sleekplan](https://www.g2.com/survey_responses/sleekplan-review-7968544)"**

**Rating:** 4.5/5.0 stars
*— Bình Dương T.*

[Read full review](https://www.g2.com/survey_responses/sleekplan-review-7968544)

---

**"[Sleekplan is the ultimate product feedback tool](https://www.g2.com/survey_responses/sleekplan-review-7296782)"**

**Rating:** 5.0/5.0 stars
*— Rohit S.*

[Read full review](https://www.g2.com/survey_responses/sleekplan-review-7296782)

---


#### What Are G2 Users Discussing About Sleekplan?

- [What is Sleekplan used for?](https://www.g2.com/discussions/what-is-sleekplan-used-for)

### 6. [Sprig](https://www.g2.com/products/sprig/reviews)
Sprig is an enterprise survey platform powered by AI agents. We help organizations move from question to evidence faster by transforming how research is designed, fielded, and synthesized. Instead of relying on manual survey programming, static forms, and time-consuming analysis, Sprig combines modern survey infrastructure with specialized agents that accelerate every stage of the research process. Research teams use Sprig to run customer surveys, market research, experience measurement, journey research, concept testing, and strategic studies. Whether collecting feedback from customers, prospects, panel participants, or users inside a product, Sprig helps teams gather higher-quality data and uncover deeper insights. Three AI agents power every stage of the research process: Design Agent: Builds rigorous studies from survey documents, research goals, briefs, and existing questionnaires. Field Agent: Delivers adaptive surveys that personalize questions and gather richer feedback across every channel. Synthesize Agent: Transforms responses into evidence-backed reports, themes, and recommendations. Leading companies including Microsoft, Figma, Notion, Ramp, DoorDash, Coinbase, Harvey, and Robinhood use Sprig to continuously learn from customers, understand markets, validate ideas, and improve products. By combining enterprise survey capabilities with AI-powered agents, Sprig enables teams to move faster, make better decisions, and turn research into a competitive advantage.


**Average Rating:** 4.5/5.0
**Total Reviews:** 103
**How Do G2 Users Rate Sprig?**

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10)
- **Customer Effort Score (CES):** 8.3/10 (Category avg: 8.1/10)
- **Customer Satisfaction (CSAT) Score:** 8.7/10 (Category avg: 8.6/10)
- **Net Promoter Score (NPS):** 8.3/10 (Category avg: 8.7/10)

**Who Is the Company Behind Sprig?**

- **Seller:** [Sprig](https://www.g2.com/sellers/sprig)
- **Company Website:** https://www.sprig.com
- **Year Founded:** 2019
- **HQ Location:** San Francisco, California
- **Twitter:** @Sprig (2,085 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/18717471 (260 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Product Designer, Product Manager
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 51% Mid-Market, 32% Enterprise


#### What Are Sprig's Pros and Cons?

**Pros:**

- Easy Setup (10 reviews)
- Easy Integrations (9 reviews)
- Feedback Management (9 reviews)
- Customer Support (8 reviews)
- Ease of Use (8 reviews)

**Cons:**

- Survey Issues (3 reviews)
- Survey Limitations (3 reviews)
- Time-Consuming (3 reviews)
- Dashboard Issues (2 reviews)
- Data Inaccuracy (2 reviews)


### What Do G2 Reviewers Say About Sprig?
*AI-generated summary from verified user reviews*

**Pros:**

- Users love the **easy setup** of Sprig, making it accessible for non-technical individuals to get started quickly.
- Users appreciate the **easy integrations** of Sprig, enhancing their workflow with seamless connection to existing tools like Slack.
- Users value the **real-time user feedback** from Sprig, enabling faster and more accurate decision-making for research teams.
- Users appreciate the **responsive customer support** of Sprig, providing timely assistance and enhancing the overall experience.
- Users value the **ease of use** of Sprig, with simple installation and intuitive features enhancing their experience.

**Cons:**

- Users face challenges with **survey issues** , including confusing navigation, limited insights, and problematic question skip logic.
- Users face **survey limitations** such as navigation issues and unhelpful scoring, hindering effective data collection.
- Users find the **time-consuming setup process** of Sprig frustrating, especially due to slow support and complex billing.
- Users experience **frequent dashboard issues** involving resetting logic, confusing billing, and difficult data export formats.
- Users report **data inaccuracy** issues, as formatting and billing complexities hinder effective use of Sprig.

#### What Are Recent G2 Reviews of Sprig?

**"[Best-in-Class In-App Surveys and Feedback Capture](https://www.g2.com/survey_responses/sprig-review-13059528)"**

**Rating:** 4.0/5.0 stars
*— Verified User in Computer Software*

[Read full review](https://www.g2.com/survey_responses/sprig-review-13059528)

---

**"[Transforms User Research, Superb Targeting](https://www.g2.com/survey_responses/sprig-review-12223616)"**

**Rating:** 5.0/5.0 stars
*— Verified User in Computer Software*

[Read full review](https://www.g2.com/survey_responses/sprig-review-12223616)

---



### 7. [Dovetail](https://www.g2.com/products/dovetail-research-pty-ltd-dovetail/reviews)
It’s never been easier to build a product or service. The barriers to entry (ideas, talent, and tooling) are quickly becoming commoditized by AI. The faster your teams align behind and solve the most critical customer problems, the more revenue and market share you unlock. The only way to win is to identify what customers need and deliver it before the competition. But this is difficult to do. Data is scattered across teams and tools using various methods and it is difficult to understand, and align on, at speed. Even in the world of AI, the unique challenges associated with gathering, analyzing, and understanding complex customer feedback lead to teams wasting millions of dollars in failed products, slower development cycles, and duplicated efforts. As a result, they are continually risking decreases in customer satisfaction, and ultimately revenue. Dovetail provides always-on customer understanding. Our AI-native customer intelligence platform automatically turn sales calls, user feedback, support tickets, and voice of customer data into actionable insights that grow your business. Dovetail integrates with dozens of tools like Gong, Intercom, Zoom, Salesforce, Slack, Teams, and Google Play to analyze video, audio, documents, and text. Auto-generate reports and requirements documents; configure dashboards to visualize trends; and set up agents to ensure insights are acted on. Enable your team to track feature requests, identify pain points, reduce churn, and increase customer satisfaction through high-quality, accurate, and real-time customer intelligence that’s accessible to everyone. Deploy the industry-standard, enterprise-grade system of record for all of your customer intelligence. Put your customer first and grow your business. We’re for teams who care about solving real customer problems. Join the likes of Meta, Volvo, AWS, Dyson, Deloitte, and thousands more as they put their customer first with Dovetail.


**Average Rating:** 4.5/5.0
**Total Reviews:** 167
**How Do G2 Users Rate Dovetail?**

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10)
- **Customer Effort Score (CES):** 5.0/10 (Category avg: 8.1/10)
- **Customer Satisfaction (CSAT) Score:** 4.6/10 (Category avg: 8.6/10)
- **Net Promoter Score (NPS):** 4.6/10 (Category avg: 8.7/10)

**Who Is the Company Behind Dovetail?**

- **Seller:** [Dovetail Research Pty. Ltd.](https://www.g2.com/sellers/dovetail-research-pty-ltd)
- **Company Website:** https://dovetail.com/
- **Year Founded:** 2017
- **HQ Location:** Sydney, Australia
- **Twitter:** @hidovetail (2,183 Twitter followers)
- **LinkedIn® Page:** https://au.linkedin.com/company/heydovetail (163 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Senior UX Researcher, UX Researcher
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 45% Mid-Market, 27% Small-Business


#### What Are Dovetail's Pros and Cons?

**Pros:**

- Ease of Use (53 reviews)
- Features (42 reviews)
- Insights Analysis (28 reviews)
- Insights (27 reviews)
- Useful (27 reviews)

**Cons:**

- Missing Features (20 reviews)
- Lack of Guidance (14 reviews)
- Limitations (14 reviews)
- Complexity (13 reviews)
- Learning Curve (13 reviews)


### What Do G2 Reviewers Say About Dovetail?
*AI-generated summary from verified user reviews*

**Pros:**

- Users value the **ease of use** of Dovetail, appreciating its centralized features and intuitive updates for research efficiency.
- Users enjoy Dovetail's **impressive AI features** and centralized research capabilities that enhance data organization and efficiency.
- Users benefit from the **intuitive interface and powerful features** of Dovetail, enhancing research efficiency and collaboration.
- Users appreciate the **efficiency of data reuse** , enabling quicker insights and reducing the need for repetitive research.
- Users appreciate the **efficient data reuse** in Dovetail, enabling faster, cheaper research with easily accessible insights.

**Cons:**

- Users find the **missing advanced AI tools** detracts from Dovetail's effectiveness in managing feedback and workflows.
- Users experience a **lack of guidance** in setting up Dovetail, leading to confusion and inefficiencies in usage.
- Users are frustrated with **complex tagging and AI features** that hinder information retrieval and create unnecessary confusion.
- Users find the **complexity** of Dovetail's structure and features can be overwhelming and challenging to navigate effectively.
- Users experience a **steep learning curve** with Dovetail, making initial setup and project organization quite challenging.

#### What Are Recent G2 Reviews of Dovetail?

**"[Dovetail Centralizes Research with Intuitive, AI-Powered Collaboration](https://www.g2.com/survey_responses/dovetail-review-12911093)"**

**Rating:** 4.5/5.0 stars
*— Luciana S.*

[Read full review](https://www.g2.com/survey_responses/dovetail-review-12911093)

---

**"[Intuitive and Accurate, but Pricing Changes Consideration](https://www.g2.com/survey_responses/dovetail-review-12668083)"**

**Rating:** 4.0/5.0 stars
*— Ayzit D.*

[Read full review](https://www.g2.com/survey_responses/dovetail-review-12668083)

---



### 8. [Totango](https://www.g2.com/products/totango/reviews)
Totango is a Customer Growth platform for driving customer value and revenue at scale, combining scalable customer management, predictive revenue intelligence, and a strategic, value-based post-sales methodology to transform how companies prove customer ROI, drive retention, and earn expansion. The Customer Growth Platform includes Totango Customer Success and Unison Customer Intelligence. Each of these solutions plays a distinct role in the Customer-Led Growth through value realization methodology. Totango Customer Success focuses on tracking customer health and engagement, enabling teams to proactively address potential issues and foster long-term relationships. Unison Customer Intelligence aggregates data from multiple sources, offering insights that help organizations understand customer behavior and preferences. Totango's target audience and target buyers include mid-sized to large enterprises across various industries that prioritize customer retention, renewals, and expansion and that generally rely on subscription-based models, where maintaining customer loyalty is critical to their revenue growth. Key features of Totango include customizable dashboards, real-time analytics, and automated workflows. These tools enable users to visualize customer data effectively, monitor key performance indicators, and automate routine tasks, thereby enhancing efficiency. The platform also supports collaboration among teams, allowing for seamless communication and alignment on customer goals. By providing actionable insights, Totango empowers organizations to refine their revenue strategies and make informed decisions that drive growth. Overall, Totango stands out as a leader in the Customer Success category by offering a holistic approach to managing customer relationships. Its integration of various tools and functionalities allows enterprises to gain a deeper understanding of their customers, ultimately leading to improved satisfaction and loyalty. By investing in Totango, organizations can position themselves for long-term success in an increasingly competitive landscape.


**Average Rating:** 4.3/5.0
**Total Reviews:** 1,140
**How Do G2 Users Rate Totango?**

- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.1/10)
- **Customer Effort Score (CES):** 7.8/10 (Category avg: 8.1/10)
- **Customer Satisfaction (CSAT) Score:** 8.2/10 (Category avg: 8.6/10)
- **Net Promoter Score (NPS):** 8.1/10 (Category avg: 8.7/10)

**Who Is the Company Behind Totango?**

- **Seller:** [Totango](https://www.g2.com/sellers/totango)
- **Company Website:** https://www.totango.com
- **Year Founded:** 2010
- **HQ Location:** New York, NY
- **LinkedIn® Page:** https://www.linkedin.com/company/760976/ (130 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Customer Success Manager, CSM
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 57% Mid-Market, 22% Small-Business


#### What Are Totango's Pros and Cons?

**Pros:**

- Ease of Use (202 reviews)
- Customer Support (98 reviews)
- Helpful (98 reviews)
- Customization (97 reviews)
- Efficiency (94 reviews)

**Cons:**

- Learning Curve (83 reviews)
- Integration Issues (65 reviews)
- Missing Features (57 reviews)
- Limited Customization (49 reviews)
- Steep Learning Curve (49 reviews)


### What Do G2 Reviewers Say About Totango?
*AI-generated summary from verified user reviews*

**Pros:**

- Users find Totango to be **easy to use and set up** , greatly enhancing their ability to track customer metrics.
- Users value the **exceptional customer support** from Totango, enhancing management convenience and providing valuable insights effortlessly.
- Users appreciate the **helpful functionality** of Totango, allowing comprehensive management and improved customer adoption effortlessly.
- Users value the **customization features** of Totango, enhancing tracking and improving customer onboarding and adoption.
- Users value the **efficiency** of Totango, streamlining workflows and saving time in managing customer accounts seamlessly.

**Cons:**

- Users find the **steep learning curve** challenging due to overwhelming data and insufficient educational resources.
- Users find **integration issues** with Totango, noting slow performance and manual efforts when connecting external systems.
- Users find **missing features** in Totango, particularly for multi-product visualization and draft touchpoint creation.
- Users find the **limited customization** options frustrating, often requiring support for advanced features and integrations.
- Users find a **steep learning curve** with Totango, struggling with integrations and needing more educational resources.

#### What Are Recent G2 Reviews of Totango?

**"[Risk evaluation and health scoring](https://www.g2.com/survey_responses/totango-review-9508942)"**

**Rating:** 4.0/5.0 stars
*— Dragomir L.*

[Read full review](https://www.g2.com/survey_responses/totango-review-9508942)

---

**"[Beautiful, Visual Customer Data Platform That Beats Spreadsheets](https://www.g2.com/survey_responses/totango-review-12594697)"**

**Rating:** 4.5/5.0 stars
*— Verified User in Computer Software*

[Read full review](https://www.g2.com/survey_responses/totango-review-12594697)

---


#### What Are G2 Users Discussing About Totango?

- [What is Totango used for?](https://www.g2.com/discussions/what-is-totango-used-for) - 1 upvote

### 9. [ProdCamp](https://www.g2.com/products/prodcamp/reviews)
ProdCamp is a user feedback management platform that helps businesses to collect and analyze feedback from their users. 1. Collect feedback from multiple channels (Intercom, email forward, public roadmap, embeddable feedback widget, Google Chrome extension) 2. Analyze and prioritize what to build next based on the number of votes and $ data from Salesforce 3. Push to Jira or Gitlab 4. Close the feedback loop


**Average Rating:** 4.8/5.0
**Total Reviews:** 16
**How Do G2 Users Rate ProdCamp?**

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.1/10)
- **Customer Effort Score (CES):** 10.0/10 (Category avg: 8.1/10)
- **Customer Satisfaction (CSAT) Score:** 10.0/10 (Category avg: 8.6/10)
- **Net Promoter Score (NPS):** 10.0/10 (Category avg: 8.7/10)

**Who Is the Company Behind ProdCamp?**

- **Seller:** [ProdCamp](https://www.g2.com/sellers/prodcamp)
- **Year Founded:** 2021
- **HQ Location:** Remote, CY
- **LinkedIn® Page:** https://www.linkedin.com/company/prodcamp/ (2 employees on LinkedIn®)

**Who Uses This Product?**
- **Top Industries:** Computer Software
- **Company Size:** 94% Small-Business, 6% Enterprise



#### What Are Recent G2 Reviews of ProdCamp?

**"[Put customers at the heart of our continuous improvement approach](https://www.g2.com/survey_responses/prodcamp-review-8129594)"**

**Rating:** 5.0/5.0 stars
*— Chloé T.*

[Read full review](https://www.g2.com/survey_responses/prodcamp-review-8129594)

---

**"[Exactly what my SAAS product's been needing!](https://www.g2.com/survey_responses/prodcamp-review-10040225)"**

**Rating:** 5.0/5.0 stars
*— Alexander S.*

[Read full review](https://www.g2.com/survey_responses/prodcamp-review-10040225)

---



### 10. [Feedbear](https://www.g2.com/products/feedbear/reviews)
The easiest way to manage user feedback. Public roadmap, feedback boards, changelog, and powerful integrations in one, simple package. Complete the entire feedback loop with one, simple tool. Replace that messy Trello board or support inbox and engage your customers. 1. Collect feedback - Combine multiple sources of feedback into one place - Keep entries organized with boards and tags - Avoid duplicate requests, utilize voting - Uncover important details in the discussion 2. Show your progress - Increase transparency with a public roadmap - Customize to fit your brand - Automatic email status updates 3. Announce updates - Schedule posts to synchronize with your marketing efforts - Use labels to highlight different topics - Compose updates with rich text, images, and media embeds Simply: Make a better product.


**Average Rating:** 4.8/5.0
**Total Reviews:** 22
**How Do G2 Users Rate Feedbear?**

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10)
- **Customer Effort Score (CES):** 5.0/10 (Category avg: 8.1/10)
- **Customer Satisfaction (CSAT) Score:** 5.0/10 (Category avg: 8.6/10)
- **Net Promoter Score (NPS):** 5.0/10 (Category avg: 8.7/10)

**Who Is the Company Behind Feedbear?**

- **Seller:** [Feedbear](https://www.g2.com/sellers/feedbear)
- **Year Founded:** 2018
- **HQ Location:** London, England
- **Twitter:** @usefeedbear (1,139 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/feedbear/ (1 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 95% Small-Business, 5% Enterprise


#### What Are Feedbear's Pros and Cons?

**Pros:**

- Customer Feedback (2 reviews)
- Customer Focus (1 reviews)
- Customization (1 reviews)
- Flexibility (1 reviews)
- Implementation Ease (1 reviews)

**Cons:**

- Complexity (1 reviews)
- Integration Issues (1 reviews)
- Missing Features (1 reviews)


### What Do G2 Reviewers Say About Feedbear?
*AI-generated summary from verified user reviews*

**Pros:**

- Users appreciate the **great customization and ease of implementation** for gathering valuable product feedback swiftly.
- Users love the **customer feedback focus** of Feedbear, praising its ease of use and customization options.
- Users value the **high level of customization** in Feedbear, making it easy to gather product feedback effectively.
- Users value the **flexibility** of Feedbear in managing multiple projects and incorporating diverse user feedback effectively.
- Users find Feedbear to have **implementation ease** , allowing quick setup for gathering product feedback effortlessly.

**Cons:**

- Users find the **admin side complicated** , necessitating deeper thought and better integration with project management systems.
- Users find the **admin interface complicated** and desire better integration with various project management systems.
- Users find Feedbear excels at **customer feedback** , yet lacks real-time user monitoring for deeper product analytics.

#### What Are Recent G2 Reviews of Feedbear?

**"[V easy to setup](https://www.g2.com/survey_responses/feedbear-review-6646450)"**

**Rating:** 4.5/5.0 stars
*— Kartik Ahuja M.*

[Read full review](https://www.g2.com/survey_responses/feedbear-review-6646450)

---

**"[Great tool for collecting feedback on any project.](https://www.g2.com/survey_responses/feedbear-review-11597899)"**

**Rating:** 5.0/5.0 stars
*— Nancy S.*

[Read full review](https://www.g2.com/survey_responses/feedbear-review-11597899)

---


#### What Are G2 Users Discussing About Feedbear?

- [What is Feedbear used for?](https://www.g2.com/discussions/what-is-feedbear-used-for)

### 11. [Refiner](https://www.g2.com/products/refiner/reviews)
In-product survey platform for web & mobile apps. Customize every aspect - design, targeting, logic - to get 4x higher response rates than clunky alternatives. Launch NPS, CES, CSAT, PMF surveys with advanced segmentation and 15+ integrations. Transform survey results into market-leading products and better customer retention.


**Average Rating:** 4.6/5.0
**Total Reviews:** 25
**How Do G2 Users Rate Refiner?**

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.1/10)
- **Customer Effort Score (CES):** 8.8/10 (Category avg: 8.1/10)
- **Customer Satisfaction (CSAT) Score:** 9.0/10 (Category avg: 8.6/10)
- **Net Promoter Score (NPS):** 9.6/10 (Category avg: 8.7/10)

**Who Is the Company Behind Refiner?**

- **Seller:** [Refiner SASU](https://www.g2.com/sellers/refiner-sasu)
- **Year Founded:** 2019
- **HQ Location:** Paris, IdF
- **LinkedIn® Page:** https://www.linkedin.com/company/refiner-io/ (8 employees on LinkedIn®)

**Who Uses This Product?**
- **Top Industries:** Financial Services, Computer Software
- **Company Size:** 52% Small-Business, 32% Mid-Market


#### What Are Refiner's Pros and Cons?

**Pros:**

- Ease of Use (8 reviews)
- Easy Integrations (6 reviews)
- Easy Setup (6 reviews)
- Setup Ease (5 reviews)
- Customization (3 reviews)

**Cons:**

- Limitations (2 reviews)
- Limited Customization (2 reviews)
- Survey Limitations (2 reviews)
- Complexity (1 reviews)
- Dashboard Issues (1 reviews)


### What Do G2 Reviewers Say About Refiner?
*AI-generated summary from verified user reviews*

**Pros:**

- Users find Refiner's **ease of use** impressive, praising its simple setup, intuitive interface, and effective survey creation.
- Users find **easy integrations** with Refiner valuable, allowing quick setups and seamless usage across applications.
- Users commend the **hassle-free setup** of Refiner, allowing quick integration and seamless survey creation.
- Users find Refiner's **setup ease** remarkable, describing installation as quick and straightforward, enhancing overall efficiency.
- Users appreciate the **customization options** of Refiner, allowing for a personalized touch that matches their brand.

**Cons:**

- Users are frustrated by the **limited content customization and short live survey options** requiring additional purchases for more features.
- Users find the **limited customization** in Refiner restrictive, affecting their overall experience and desired usability.
- Users find the **survey limitations** frustrating, as separate setups for each app can be time-consuming and burdensome.
- Users find the **complexity of advanced options** challenging, especially if they're not tech-savvy.
- Users find the **dashboard UX lacking** with limited customization options, hindering their overall experience.

#### What Are Recent G2 Reviews of Refiner?

**"[Intuitive and quick to start with](https://www.g2.com/survey_responses/refiner-review-11752269)"**

**Rating:** 4.5/5.0 stars
*— Dianne d.*

[Read full review](https://www.g2.com/survey_responses/refiner-review-11752269)

---

**"[Effortless Feedback Collection Boosted App Ratings](https://www.g2.com/survey_responses/refiner-review-11951674)"**

**Rating:** 4.5/5.0 stars
*— Yusuf .*

[Read full review](https://www.g2.com/survey_responses/refiner-review-11951674)

---


#### What Are G2 Users Discussing About Refiner?

- [What is Refiner used for?](https://www.g2.com/discussions/what-is-refiner-used-for)

### 12. [Clientshare](https://www.g2.com/products/clientshare/reviews)
Clientshare is the fastest growing CX platform for B2B service providers. Used by 1-in-2 of the FTSE 100 and 1-in-3 of the S&P 500, Clientshare helps enterprise suppliers in Logistics, BPO, Facilities Management, Contract Catering and Manufacturing to save time, gain full visibility of their accounts health and retain & grow contracts. Clientshare's platform is designed to help businesses manage and improve their customer relationships through structured business reviews and customer experience tools. It replaces manual, inconsistent account management processes with a digital workflow that guides teams through delivering professional Business Reviews (QBRs), collecting NPS and CSAT scores, gathering customer feedback, and tracking actions all in one place. The platform also includes live analytics dashboards, a content management system, and AI-powered analysis to give account managers and senior leaders a clear, real-time view of every customer account. By surfacing early churn warning signs, flagging at-risk accounts, and identifying upsell opportunities, it enables teams to act before small issues become bigger problems. Ultimately, Clientshare helps suppliers win renewals on the basis of proven value rather than price, and build deeper, more engaged relationships with their clients.


**Average Rating:** 4.6/5.0
**Total Reviews:** 89
**How Do G2 Users Rate Clientshare?**

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10)
- **Customer Effort Score (CES):** 8.7/10 (Category avg: 8.1/10)
- **Customer Satisfaction (CSAT) Score:** 9.2/10 (Category avg: 8.6/10)
- **Net Promoter Score (NPS):** 9.2/10 (Category avg: 8.7/10)

**Who Is the Company Behind Clientshare?**

- **Seller:** [Clientshare](https://www.g2.com/sellers/clientshare-675ca33b-3f1f-4626-92a8-364f3a29d6c5)
- **Company Website:** https://www.myclientshare.com
- **Year Founded:** 2016
- **HQ Location:** London
- **Twitter:** @myclientshare (531 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/clientshare (33 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Account Director
- **Top Industries:** Facilities Services, Staffing and Recruiting
- **Company Size:** 44% Enterprise, 37% Mid-Market


#### What Are Clientshare's Pros and Cons?

**Pros:**

- Ease of Use (12 reviews)
- Customer Support (9 reviews)
- Helpful (8 reviews)
- Engagement (6 reviews)
- Easy Access (5 reviews)

**Cons:**

- Scoring System Issues (2 reviews)
- Improvement Needed (1 reviews)
- Limited Functionality (1 reviews)
- Missing Features (1 reviews)
- Required Training (1 reviews)


### What Do G2 Reviewers Say About Clientshare?
*AI-generated summary from verified user reviews*

**Pros:**

- Users appreciate the **ease of use** of Clientshare, enhancing business reviews and client relationship management effortlessly.
- Users rave about the **fantastic customer support** from Clientshare, always ready to assist and share valuable insights.
- Users commend the **exceptional support** from Clientshare’s team, enhancing their experience and satisfaction with the platform.
- Users value the **enhanced engagement** of Clientshare, enabling seamless collaboration and transparent communication with stakeholders.
- Users value the **easy access** to support and insights, significantly improving client relationship management and engagement.

**Cons:**

- Users face **scoring system issues** , feeling that 8 out of 10 is unfairly considered low and problematic.
- Users note that there is **room for improvement** in DOC Cleaning to better leverage available features and action follow-ups.
- Users highlight the **limited functionality** of Clientshare, particularly in client feedback and data export capabilities.
- Users note a lack of **compliance documentation features** , hindering statutory tasks and operational efficiency within Clientshare.
- Users find the **required training insufficient** , leading to inconsistent engagement from some managers with the system.

#### What Are Recent G2 Reviews of Clientshare?

**"[Clientshare Feedback](https://www.g2.com/survey_responses/clientshare-review-12721019)"**

**Rating:** 4.5/5.0 stars
*— Freddie F.*

[Read full review](https://www.g2.com/survey_responses/clientshare-review-12721019)

---

**"[Easy to Use and Keeps All Client Info in One Place](https://www.g2.com/survey_responses/clientshare-review-12506171)"**

**Rating:** 5.0/5.0 stars
*— Lee F.*

[Read full review](https://www.g2.com/survey_responses/clientshare-review-12506171)

---




## What Is Experience Management Software?

[Customer Service Software](https://www.g2.com/categories/customer-service)

## What Software Categories Are Similar to Experience Management Software?

- [Survey Software](https://www.g2.com/categories/survey)
- [User Research Tools](https://www.g2.com/categories/user-research)
- [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics)


---

## How Do You Choose the Right Experience Management Software?

### What You Should Know About Experience Management Software

### What is Experience Management Software?

Experience management (XM) software, also known as customer experience (CX) or customer experience management (CEM or CXM) software, refers to technology that helps manage an organization’s interactions with its customers across all channels and touchpoints in the customer journey. CXM software enables businesses to collect, consolidate, and analyze customer feedback, providing actionable insights throughout the customer journey and lifecycle. With real-time, advanced analytics, experience management tools help companies understand how feedback relates to their business metrics. With these products, the most successful businesses are able to use predictive analytics to act on potential issues before they arise. Experience management software also provides tools for closed-loop actions, meaning employees are empowered to take action on optimization of customer experiences by responding to customers or prioritizing product roadmaps based on feedback.

#### What Types of Experience Management Software Exist?

All experience management solutions offer the same basic functionality. The most common use case is CX; however, some products are able to target other types of audiences for feedback concerning product experience, brand experience, and even market research. Some experience management platforms also offer features for gauging employee experiences.

1. [**Customer experience (CX)**](https://www.g2.com/categories/experience-management/f/customer-experience) **:** Most experience management solutions are designed for targeting customers for feedback at various points in the customer journey. These platforms analyze feedback and deliver insights to customer-facing employees and other relevant stakeholders so immediate actions can be taken if necessary.
2. [**B2B account experience**](https://www.g2.com/categories/experience-management/f/b2b-account-experience) **:** This enables the collection of feedback from B2B clients and accounts on their experience with a business and its products or services. It helps deliver actionable insights to relevant stakeholders, such as sales and customer success teams.
3. **Brand experience:** Experience management products with features for brand experience collect feedback concerning brand perception and brand loyalty. These insights are delivered to relevant stakeholders like marketing professionals who use the data to improve brand positioning and develop new marketing strategies.
4. [**Product experience**](https://www.g2.com/categories/experience-management/f/product-experience) **:** Product experience solutions collect customer feedback concerning their experience with a product. Insights concerning product experiences are routed to product management teams who use customer feedback to fix bugs or prioritize their roadmaps.
5. [**Market research**](https://www.g2.com/categories/experience-management/f/market-research) **:** Businesses may use experience management solutions to perform market research. These tools collect feedback from a company’s audience or target market and provide market research-specific features like panels.

### What are the Common Features of Experience Management Software?

1. **Survey management:** A core feature of experience management software is the creation and distribution of surveys to customers. These tools allow businesses to solicit customer feedback through a variety of channels, including through their website, email, SMS, or in-app messages. While some customers may prefer to receive communications via email, others may be more inclined to respond to surveys sent through SMS, so it’s important for businesses to understand their customers’ preferences when requesting feedback.
2. **Text analytics:** In customer surveys, businesses may elect to include open-ended questions. This permits users to elaborate on “yes" or “no" responses, identify specific issues with a product, or describe personal experiences, contributing to a wider variety and depth of data. Experience management tools use machine learning and natural language processing (NLP) to analyze these open-ended text responses. Text analytics features help organizations understand customer sentiment, uncover trends, and identify opportunities, turning their customers’ feedback into actionable insights.
3. **Net promoter score (NPS):** Experience management software allows organizations to send NPS surveys to their customers. NPS is one of the primary metrics for CX and an indicator of business growth. These surveys ask how likely the customer is to recommend the product or service to a friend or colleague on a scale of 1 to 10. NPS surveys are typically followed by an open-ended question asking customers to elaborate on their ratings. Measuring NPS on a regular basis provides businesses with key insights into brand loyalty and customer engagement.
4. **Customer satisfaction (CSAT) scores:** CSAT is another common key performance indicator (KPI) used in measuring CX. This score is calculated by asking a customer how satisfied they were with a recent transaction on a rating scale. While NPS is a high-level KPI for customer loyalty, CSAT is typically focused on a specific point in the customer journey. Customers might receive a CSAT survey after making a purchase or speaking to a customer service representative.
5. **Customer effort score (CES):** Experience management software helps businesses measure a third CX metric, the CES. This is another customer service KPI that asks customers how much effort was required for them to get an issue resolved or a request handled. Tracking CES helps an organization identify opportunities to improve customer service processes to make customer experiences more effortless and intuitive.
6. **Closed-loop actions:** In contrast to enterprise feedback management, experience management solutions offer enhanced capabilities for closing the loop on customer feedback. For example, customer service teams may be notified of a negative response to a survey; experience management software would allow an agent to respond to that customer directly through the platform. Conversely, if a response is positive, the agent may ask the customer to leave a review or send a referral. Features for closing the loop empower businesses to take immediate action on customer feedback.

### What are the Benefits of Experience Management Software?

Experience management platforms help businesses bridge the gap between the experiences they believe they are delivering to customers and the experiences customers are actually receiving. Below are a few benefits of the software: 

- **Collect feedback:** Like enterprise feedback management software, experience management tools enable organizations to collect feedback from their customers with surveys that measure NPS, CSAT, and CES. While many of these tools focus on customer service, they can be leveraged across many different areas of a business, including product development, marketing, and even human resources. 
- **Provide analysis** : By combining and analyzing customer feedback from multiple channels, experience management software offers companies a holistic view of their customers’ experiences and how those experiences are impacting the business.
- **Voice of customer (VoC)**: Organizations invest in experience management tools to support their VoC programs. VoC, which is relatively new in the field of CX, is a market research technique focused on capturing customer feedback. Experience management software is used to gather and collaborate on data related to the VoC, empowering businesses to make data-driven decisions to meet their customers’ needs and expectations.

### Who Uses Experience Management Software?

Any business with a vested interest in promoting positive customer experiences benefits from experience management software. These platforms are leveraged by organizations across many different industries, including retail, healthcare, technology, financial services, hospitality, and nonprofit.

**Customer service:** Customer support and customer success teams are some of the heaviest users of experience management software. These departments work closely with business customers and play a major role in managing customer experiences. Customer service teams use experience management software to track CX metrics with surveys that measure NPS, CSAT, and CES. These metrics help businesses understand where they are falling short and how they can improve to meet the expectations of their customers. Experience management solutions flag negative customer feedback and provide teams with tools to follow up with those customers, turning negative experiences into positive interactions. Feedback collected through experience management tools is routed directly to a company’s contact center, where agents follow up with dissatisfied customers.

**Marketing:** Most consumers rely on reviews from their peers when they make purchasing decisions. As a result, positive customer experiences are a powerful tool for promoting a company’s products and services. Experience management software allows marketing teams to capture positive reviews and feedback that are shared on social media, added to marketing materials, or used as case studies.

**Product development:** Experience management software helps inform decision making around product updates and new product development. Text analytics and advanced reporting features allow product teams to identify pain points in the user experience. With these insights, product teams are able to add functionality or introduce new features that will improve customers’ experiences with the product.

### What’s the best experience management software for small businesses?

For small businesses aiming to enhance customer satisfaction and gather actionable feedback, [top small business experience management platforms](https://www.g2.com/categories/experience-management/small-business) include:

- [Birdeye](https://www.g2.com/products/birdeye/reviews) offers an all-in-one platform for reviews, surveys, and customer feedback, helping small businesses manage their online reputation and improve customer experience.
- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) features conversational surveys and automation capabilities, allowing small businesses to engage customers effectively and analyze feedback for continuous improvement.

### What are the top experience management platforms for SaaS companies?

For SaaS companies seeking to optimize user experience and gather product feedback, leading experience management platforms on G2 include:

- [Qualtrics CoreXM](https://www.g2.com/products/qualtrics-strategy-research-formerly-corexm/reviews) provides advanced survey tools and analytics, enabling SaaS companies to collect and act on customer insights to enhance product offerings.
- [UserTesting](https://www.g2.com/products/usertesting/reviews) offers real-time user feedback through video recordings, helping SaaS companies understand user behavior and improve usability.

### What’s the most recommended experience management software for large enterprises?

For large enterprises aiming to manage complex customer journeys and gather comprehensive feedback, leading [enterprise-level experience management platforms](https://www.g2.com/categories/experience-management/enterprise) include:

- [Medallia Experience Cloud](https://www.g2.com/products/medallia-customer-experience/reviews) provides real-time feedback and AI-driven insights, enabling enterprises to understand customer sentiments and drive improvements across touchpoints.
- [Verint](https://www.g2.com/products/verint-verint-voice-of-the-customer/reviews) delivers tools for capturing and analyzing customer feedback across channels, helping enterprises enhance customer satisfaction and loyalty.

#### Software Related to Experience Management Software

[Enterprise feedback management software](https://www.g2.com/categories/enterprise-feedback-management)[:](https://www.g2.com/categories/enterprise-feedback-management) Enterprise feedback management solutions offer similar functionality to that of experience management software. These tools enable businesses to collect, analyze, and distribute customer feedback. Businesses may use these products instead of experience management solutions if closing the loop on feedback is unnecessary or if they use another platform to follow up with customers.

[Survey software](https://www.g2.com/categories/survey)[:](https://www.g2.com/categories/survey) Survey features serve as the foundation of experience management software. Businesses, as well as non-business entities, use survey software to create and share online surveys, quizzes, polls, and web forms.

[User research software](https://www.g2.com/categories/user-research)[:](https://www.g2.com/categories/user-research) User experience (UX) and product development teams may prefer user research software over experience management tools. User research platforms enable businesses to target customers or outside audiences for in-the-moment feedback on a product or brand. User research may be conducted through surveys, interviews, and focus groups.

[Employee engagement software](https://www.g2.com/categories/employee-engagement)[:](https://www.g2.com/categories/employee-engagement) Organizations dedicated to improving the health of their business understand that it’s important to gauge employee satisfaction as well as customer satisfaction. While experience management software helps businesses collect external customer feedback, employee engagement software may be used to conduct pulse surveys and track employee feedback.

### Challenges with Experience Management Software

**Lack of adoption:** Experience management software is designed to support robust customer service programs and cross-department collaboration. If a business does not already have plans and processes in place for experience management, it may be difficult for teams within the organization to adopt such a platform. Before implementing an experience management solution, executives should examine their current processes and consider whether employee training is needed to ensure the product is adopted across the company.

### How to Buy Experience Management Software?

The complexity of an experience management solution depends on the size of the business and what a business wants to accomplish. The software can be simplified with basic features for communicating with customers or have comprehensive features that would integrate with existing platforms or software products. However, the overall reason for a business to invest in customer experience management software is to achieve better customer experience and brand loyalty. Factors that businesses should consider include: 

**Business size capability:** Small and mid-sized companies can opt for CEM software that focuses on customer interactions and highlights the internal problems that might impact customer experience, such as monitoring live chat. However, larger enterprises can opt for a robust comprehensive software that helps in managing the complexities of various departments like marketing, sales, etc.

**Communication integration:** CEM needs to integrate well with various communication methods, such as social media, emails, etc. 

**Data integration:** CEM also needs to integrate with existing platforms like customer databases, customer relationship management (CRM) software, etc.