The Top 20 Easiest To Use Customer Success Software

See the top Customer Success Software products based on usability ratings. A product’s usability score is calculated by a proprietary algorithm that factors in real user satisfaction ratings of how easy the product is to administer, as well as how well the product meets business requirements, among other ratings. Compare products according to their usability scores to streamline the buying process and quickly identify the best products based on real user experiences.

Collapse AllExpand All

Usability Score

Compare

ZapScale

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 8.6

8.9

Ease of Use

Average: 8.7

9.3

Meets Requirements

Average: 8.8

9.3

Customer Segment Breakdown

Small Business

53%

Mid Market

46%

Enterprise

Velaris

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 8.6

9.0

Ease of Use

Average: 8.7

8.6

Meets Requirements

Average: 8.8

8.8

Customer Segment Breakdown

Small Business

44%

Mid Market

53%

Enterprise

Skalin

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 8.6

9.7

Ease of Use

Average: 8.7

9.5

Meets Requirements

Average: 8.8

9.8

Customer Segment Breakdown

Small Business

67%

Mid Market

33%

ChurnZero

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 8.6

8.4

Ease of Use

Average: 8.7

8.5

Meets Requirements

Average: 8.8

9.0

Customer Segment Breakdown

Small Business

30%

Mid Market

63%

Enterprise

Salesforce Service Cloud

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 8.6

8.4

Ease of Use

Average: 8.7

8.6

Meets Requirements

Average: 8.8

8.8

Customer Segment Breakdown

Small Business

19%

Mid Market

42%

Enterprise

39%

Vitally

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 8.6

8.6

Ease of Use

Average: 8.7

8.3

Meets Requirements

Average: 8.8

8.6

Customer Segment Breakdown

Small Business

43%

Mid Market

54%

Enterprise

Catalyst

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 8.6

8.6

Ease of Use

Average: 8.7

8.7

Meets Requirements

Average: 8.8

8.6

Customer Segment Breakdown

Small Business

14%

Mid Market

76%

Enterprise

10%

Custify

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 8.6

8.6

Ease of Use

Average: 8.7

8.6

Meets Requirements

Average: 8.8

8.5

Customer Segment Breakdown

Small Business

67%

Mid Market

30%

Enterprise

UpdateAI

8.5

Overall Usability Score

8.5

Usability Score Breakdown

Ease of Admin

Average: 8.6

9.2

Ease of Use

Average: 8.7

9.3

Meets Requirements

Average: 8.8

9.4

Customer Segment Breakdown

Small Business

38%

Mid Market

55%

Enterprise

#10

Hook

8.5

Overall Usability Score

8.5

Usability Score Breakdown

Ease of Admin

Average: 8.6

9.8

Ease of Use

Average: 8.7

9.2

Meets Requirements

Average: 8.8

8.6

Customer Segment Breakdown

Small Business

Mid Market

87%

Enterprise

11%

#11

Planhat

8.5

Overall Usability Score

8.5

Usability Score Breakdown

Ease of Admin

Average: 8.6

8.1

Ease of Use

Average: 8.7

8.3

Meets Requirements

Average: 8.8

8.8

Customer Segment Breakdown

Small Business

33%

Mid Market

61%

Enterprise

#12

OnRamp

8.4

Overall Usability Score

8.4

Usability Score Breakdown

Ease of Admin

Average: 8.6

9.0

Ease of Use

Average: 8.7

9.1

Meets Requirements

Average: 8.8

9.0

Customer Segment Breakdown

Small Business

59%

Mid Market

37%

Enterprise

#13

Gainsight Customer Success

8.4

Overall Usability Score

8.4

Usability Score Breakdown

Ease of Admin

Average: 8.6

7.1

Ease of Use

Average: 8.7

8.3

Meets Requirements

Average: 8.8

8.7

Customer Segment Breakdown

Small Business

Mid Market

58%

Enterprise

33%

#14

EverAfter

8.4

Overall Usability Score

8.4

Usability Score Breakdown

Ease of Admin

Average: 8.6

8.5

Ease of Use

Average: 8.7

8.7

Meets Requirements

Average: 8.8

8.9

Customer Segment Breakdown

Small Business

29%

Mid Market

60%

Enterprise

11%

#15

Totango

8.2

Overall Usability Score

8.2

Usability Score Breakdown

Ease of Admin

Average: 8.6

7.5

Ease of Use

Average: 8.7

7.9

Meets Requirements

Average: 8.8

8.2

Customer Segment Breakdown

Small Business

23%

Mid Market

58%

Enterprise

20%

#16

Staircase AI by Gainsight

8.2

Overall Usability Score

8.2

Usability Score Breakdown

Ease of Admin

Average: 8.6

9.7

Ease of Use

Average: 8.7

9.0

Meets Requirements

Average: 8.8

9.0

Customer Segment Breakdown

Small Business

27%

Mid Market

67%

Enterprise

#17

ClientSuccess

8.2

Overall Usability Score

8.2

Usability Score Breakdown

Ease of Admin

Average: 8.6

8.4

Ease of Use

Average: 8.7

9.2

Meets Requirements

Average: 8.8

8.3

Customer Segment Breakdown

Small Business

42%

Mid Market

56%

Enterprise

#18

Startdeliver

8.1

Overall Usability Score

8.1

Usability Score Breakdown

Ease of Admin

Average: 8.6

8.5

Ease of Use

Average: 8.7

8.5

Meets Requirements

Average: 8.8

8.8

Customer Segment Breakdown

Small Business

79%

Mid Market

21%

#19

Cloud Coach

8.0

Overall Usability Score

8.0

Usability Score Breakdown

Ease of Admin

Average: 8.6

8.2

Ease of Use

Average: 8.7

8.3

Meets Requirements

Average: 8.8

8.7

Customer Segment Breakdown

Small Business

28%

Mid Market

51%

Enterprise

21%

#20

Certinia PS Cloud

7.9

Overall Usability Score

7.9

Usability Score Breakdown

Ease of Admin

Average: 8.6

7.6

Ease of Use

Average: 8.7

8.8

Meets Requirements

Average: 8.8

9.1

Customer Segment Breakdown

Small Business

14%

Mid Market

51%

Enterprise

35%