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The Top 20 Easiest To Use Customer Service Automation Software

See the top Customer Service Automation Software products based on usability ratings. A product’s usability score is calculated by a proprietary algorithm that factors in real user satisfaction ratings of how easy the product is to administer, as well as how well the product meets business requirements, among other ratings. Compare products according to their usability scores to streamline the buying process and quickly identify the best products based on real user experiences.

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Usability Score

Compare

Gladly

9.4

Overall Usability Score

9.4

Usability Score Breakdown

Ease of Admin

Average: 8.9

9.7

Ease of Use

Average: 9.1

9.6

Meets Requirements

Average: 8.9

9.2

Customer Segment Breakdown

Small Business

20%

Mid Market

62%

Enterprise

18%

Intercom

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 8.9

8.9

Ease of Use

Average: 9.1

8.8

Meets Requirements

Average: 8.9

9.0

Customer Segment Breakdown

Small Business

59%

Mid Market

37%

Enterprise

Smartsupp

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 8.9

9.0

Ease of Use

Average: 9.1

9.4

Meets Requirements

Average: 8.9

8.9

Customer Segment Breakdown

Small Business

96%

Mid Market

Enterprise

Talkdesk

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 8.9

9.5

Ease of Use

Average: 9.1

9.1

Meets Requirements

Average: 8.9

8.8

Customer Segment Breakdown

Small Business

19%

Mid Market

61%

Enterprise

21%

Textline

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 8.9

9.2

Ease of Use

Average: 9.1

9.5

Meets Requirements

Average: 8.9

9.2

Customer Segment Breakdown

Small Business

69%

Mid Market

28%

Enterprise

Salesforce Service Cloud

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 8.9

8.4

Ease of Use

Average: 9.1

8.6

Meets Requirements

Average: 8.9

9.0

Customer Segment Breakdown

Small Business

19%

Mid Market

42%

Enterprise

39%

Twixor

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 8.9

9.8

Ease of Use

Average: 9.1

9.7

Meets Requirements

Average: 8.9

9.7

Customer Segment Breakdown

Small Business

48%

Mid Market

42%

Enterprise

Ozonetel CloudAgent

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 8.9

9.0

Ease of Use

Average: 9.1

9.2

Meets Requirements

Average: 8.9

8.8

Customer Segment Breakdown

Small Business

30%

Mid Market

61%

Enterprise

Genesys Cloud CX

8.5

Overall Usability Score

8.5

Usability Score Breakdown

Ease of Admin

Average: 8.9

9.1

Ease of Use

Average: 9.1

9.3

Meets Requirements

Average: 8.9

9.2

Customer Segment Breakdown

Small Business

15%

Mid Market

45%

Enterprise

40%

#10

LivePerson

8.5

Overall Usability Score

8.5

Usability Score Breakdown

Ease of Admin

Average: 8.9

9.7

Ease of Use

Average: 9.1

9.0

Meets Requirements

Average: 8.9

9.3

Customer Segment Breakdown

Small Business

17%

Mid Market

45%

Enterprise

38%

#11

Zendesk Support Suite

8.4

Overall Usability Score

8.4

Usability Score Breakdown

Ease of Admin

Average: 8.9

8.3

Ease of Use

Average: 9.1

8.7

Meets Requirements

Average: 8.9

8.6

Customer Segment Breakdown

Small Business

41%

Mid Market

45%

Enterprise

13%

#12

Siena AI

8.4

Overall Usability Score

8.4

Usability Score Breakdown

Ease of Admin

Average: 8.9

9.2

Ease of Use

Average: 9.1

8.7

Meets Requirements

Average: 8.9

9.3

Customer Segment Breakdown

Small Business

71%

Mid Market

29%

#13

Drift

8.2

Overall Usability Score

8.2

Usability Score Breakdown

Ease of Admin

Average: 8.9

9.4

Ease of Use

Average: 9.1

8.8

Meets Requirements

Average: 8.9

9.2

Customer Segment Breakdown

Small Business

27%

Mid Market

51%

Enterprise

22%

#14

Voiceflow

8.1

Overall Usability Score

8.1

Usability Score Breakdown

Ease of Admin

Average: 8.9

9.0

Ease of Use

Average: 9.1

9.2

Meets Requirements

Average: 8.9

8.6

Customer Segment Breakdown

Small Business

60%

Mid Market

17%

Enterprise

23%

#15

Five9

8.1

Overall Usability Score

8.1

Usability Score Breakdown

Ease of Admin

Average: 8.9

8.2

Ease of Use

Average: 9.1

8.7

Meets Requirements

Average: 8.9

8.7

Customer Segment Breakdown

Small Business

24%

Mid Market

57%

Enterprise

19%

#16

Ada

8.0

Overall Usability Score

8.0

Usability Score Breakdown

Ease of Admin

Average: 8.9

8.8

Ease of Use

Average: 9.1

8.7

Meets Requirements

Average: 8.9

8.6

Customer Segment Breakdown

Small Business

21%

Mid Market

62%

Enterprise

17%

#17

Forethought AI

8.0

Overall Usability Score

8.0

Usability Score Breakdown

Ease of Admin

Average: 8.9

8.7

Ease of Use

Average: 9.1

9.0

Meets Requirements

Average: 8.9

8.6

Customer Segment Breakdown

Small Business

21%

Mid Market

64%

Enterprise

16%

#18

Yoizen Omnichannel CX Platform

8.0

Overall Usability Score

8.0

Usability Score Breakdown

Ease of Admin

Average: 8.9

8.8

Ease of Use

Average: 9.1

8.6

Meets Requirements

Average: 8.9

9.1

Customer Segment Breakdown

Small Business

14%

Mid Market

29%

Enterprise

57%

#19

Replicant

8.0

Overall Usability Score

8.0

Usability Score Breakdown

Ease of Admin

Average: 8.9

9.4

Ease of Use

Average: 9.1

9.1

Meets Requirements

Average: 8.9

8.4

Customer Segment Breakdown

Small Business

Mid Market

49%

Enterprise

44%

#20

Zowie

7.9

Overall Usability Score

7.9

Usability Score Breakdown

Ease of Admin

Average: 8.9

6.7

Ease of Use

Average: 9.1

9.6

Meets Requirements

Average: 8.9

8.6

Customer Segment Breakdown

Small Business

48%

Mid Market

40%

Enterprise

12%