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The Top 20 Easiest To Use Customer Journey Mapping Tools

See the top Customer Journey Mapping Tools products based on usability ratings. A product’s usability score is calculated by a proprietary algorithm that factors in real user satisfaction ratings of how easy the product is to administer, as well as how well the product meets business requirements, among other ratings. Compare products according to their usability scores to streamline the buying process and quickly identify the best products based on real user experiences.

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Usability Score

Compare

Glassbox

9.9

Overall Usability Score

9.9

Usability Score Breakdown

Ease of Admin

Average: 8.8

10.0

Ease of Use

Average: 9.0

9.9

Meets Requirements

Average: 9.0

9.9

Customer Segment Breakdown

Small Business

Mid Market

18%

Enterprise

77%

SketchWow

9.2

Overall Usability Score

9.2

Usability Score Breakdown

Ease of Admin

Average: 8.8

9.4

Ease of Use

Average: 9.0

9.2

Meets Requirements

Average: 9.0

9.3

Customer Segment Breakdown

Small Business

86%

Mid Market

Enterprise

CleverTap

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 8.8

9.2

Ease of Use

Average: 9.0

9.2

Meets Requirements

Average: 9.0

8.9

Customer Segment Breakdown

Small Business

28%

Mid Market

53%

Enterprise

20%

MoEngage

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 8.8

9.3

Ease of Use

Average: 9.0

9.5

Meets Requirements

Average: 9.0

8.9

Customer Segment Breakdown

Small Business

24%

Mid Market

55%

Enterprise

21%

Miro

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 8.8

8.6

Ease of Use

Average: 9.0

9.1

Meets Requirements

Average: 9.0

9.0

Customer Segment Breakdown

Small Business

41%

Mid Market

31%

Enterprise

28%

ChurnZero

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 8.8

8.4

Ease of Use

Average: 9.0

8.6

Meets Requirements

Average: 9.0

9.0

Customer Segment Breakdown

Small Business

30%

Mid Market

63%

Enterprise

WebEngage

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 8.8

8.7

Ease of Use

Average: 9.0

8.9

Meets Requirements

Average: 9.0

8.6

Customer Segment Breakdown

Small Business

27%

Mid Market

56%

Enterprise

16%

Quadient Inspire

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 8.8

9.3

Ease of Use

Average: 9.0

9.9

Meets Requirements

Average: 9.0

9.7

Customer Segment Breakdown

Small Business

Mid Market

70%

Enterprise

21%

Lucid Visual Collaboration Suite

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 8.8

9.0

Ease of Use

Average: 9.0

8.8

Meets Requirements

Average: 9.0

9.1

Customer Segment Breakdown

Small Business

40%

Mid Market

35%

Enterprise

25%

#10

Zoho CRM

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 8.8

8.6

Ease of Use

Average: 9.0

8.9

Meets Requirements

Average: 9.0

8.6

Customer Segment Breakdown

Small Business

64%

Mid Market

30%

Enterprise

#11

Salesforce Marketing Cloud Engagement

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 8.8

8.7

Ease of Use

Average: 9.0

8.4

Meets Requirements

Average: 9.0

9.1

Customer Segment Breakdown

Small Business

27%

Mid Market

40%

Enterprise

33%

#12

Usermaven

8.6

Overall Usability Score

8.6

Usability Score Breakdown

Ease of Admin

Average: 8.8

9.2

Ease of Use

Average: 9.0

9.4

Meets Requirements

Average: 9.0

9.2

Customer Segment Breakdown

Small Business

97%

Mid Market

#13

Netcore Customer Engagement and Experience Platform

8.6

Overall Usability Score

8.6

Usability Score Breakdown

Ease of Admin

Average: 8.8

8.8

Ease of Use

Average: 9.0

8.9

Meets Requirements

Average: 9.0

8.6

Customer Segment Breakdown

Small Business

16%

Mid Market

49%

Enterprise

35%

#14

Planhat

8.5

Overall Usability Score

8.5

Usability Score Breakdown

Ease of Admin

Average: 8.8

8.1

Ease of Use

Average: 9.0

8.4

Meets Requirements

Average: 9.0

8.7

Customer Segment Breakdown

Small Business

33%

Mid Market

60%

Enterprise

#15

JourneyTrack.io

8.4

Overall Usability Score

8.4

Usability Score Breakdown

Ease of Admin

Average: 8.8

9.4

Ease of Use

Average: 9.0

9.5

Meets Requirements

Average: 9.0

9.2

Customer Segment Breakdown

Small Business

39%

Mid Market

Enterprise

56%

#16

Totango

8.4

Overall Usability Score

8.4

Usability Score Breakdown

Ease of Admin

Average: 8.8

7.6

Ease of Use

Average: 9.0

8.1

Meets Requirements

Average: 9.0

8.3

Customer Segment Breakdown

Small Business

23%

Mid Market

58%

Enterprise

19%

#17

Catalyst

8.4

Overall Usability Score

8.4

Usability Score Breakdown

Ease of Admin

Average: 8.8

8.3

Ease of Use

Average: 9.0

8.9

Meets Requirements

Average: 9.0

8.6

Customer Segment Breakdown

Small Business

14%

Mid Market

76%

Enterprise

10%

#18

Salesforce Marketing Cloud Account Engagement

8.1

Overall Usability Score

8.1

Usability Score Breakdown

Ease of Admin

Average: 8.8

8.3

Ease of Use

Average: 9.0

8.2

Meets Requirements

Average: 9.0

8.8

Customer Segment Breakdown

Small Business

33%

Mid Market

52%

Enterprise

15%

#19

Act-On

8.1

Overall Usability Score

8.1

Usability Score Breakdown

Ease of Admin

Average: 8.8

9.2

Ease of Use

Average: 9.0

9.0

Meets Requirements

Average: 9.0

9.7

Customer Segment Breakdown

Small Business

39%

Mid Market

50%

Enterprise

11%

#20

Flowmapp

8.1

Overall Usability Score

8.1

Usability Score Breakdown

Ease of Admin

Average: 8.8

8.0

Ease of Use

Average: 9.0

8.9

Meets Requirements

Average: 9.0

9.0

Customer Segment Breakdown

Small Business

83%

Mid Market

14%

Enterprise