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The Top 20 Easiest To Use Customer Journey Analytics Software

See the top Customer Journey Analytics Software products based on usability ratings. A product’s usability score is calculated by a proprietary algorithm that factors in real user satisfaction ratings of how easy the product is to administer, as well as how well the product meets business requirements, among other ratings. Compare products according to their usability scores to streamline the buying process and quickly identify the best products based on real user experiences.

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Usability Score

Compare

Glassbox

9.9

Overall Usability Score

9.9

Usability Score Breakdown

Ease of Admin

Average: 9.1

10.0

Ease of Use

Average: 9.0

9.9

Meets Requirements

Average: 9.0

9.9

Customer Segment Breakdown

Small Business

Mid Market

18%

Enterprise

77%

Insider

9.5

Overall Usability Score

9.5

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.5

Ease of Use

Average: 9.0

9.7

Meets Requirements

Average: 9.0

9.7

Customer Segment Breakdown

Small Business

29%

Mid Market

45%

Enterprise

26%

ContactPigeon

9.3

Overall Usability Score

9.3

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.7

Ease of Use

Average: 9.0

9.6

Meets Requirements

Average: 9.0

9.8

Customer Segment Breakdown

Small Business

61%

Mid Market

34%

Enterprise

MoEngage

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.0

Ease of Use

Average: 9.0

9.3

Meets Requirements

Average: 9.0

8.9

Customer Segment Breakdown

Small Business

24%

Mid Market

55%

Enterprise

21%

Usermaven

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.7

Ease of Use

Average: 9.0

9.7

Meets Requirements

Average: 9.0

9.6

Customer Segment Breakdown

Small Business

97%

Mid Market

Dotdigital

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.9

Ease of Use

Average: 9.0

9.0

Meets Requirements

Average: 9.0

8.8

Customer Segment Breakdown

Small Business

42%

Mid Market

45%

Enterprise

14%

Quadient Inspire

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.3

Ease of Use

Average: 9.0

9.9

Meets Requirements

Average: 9.0

9.8

Customer Segment Breakdown

Small Business

Mid Market

70%

Enterprise

21%

WebEngage

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.8

Ease of Use

Average: 9.0

8.9

Meets Requirements

Average: 9.0

8.7

Customer Segment Breakdown

Small Business

27%

Mid Market

56%

Enterprise

16%

ChurnZero

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.4

Ease of Use

Average: 9.0

8.5

Meets Requirements

Average: 9.0

9.0

Customer Segment Breakdown

Small Business

30%

Mid Market

63%

Enterprise

#10

HubSpot Marketing Hub

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.6

Ease of Use

Average: 9.0

8.7

Meets Requirements

Average: 9.0

8.6

Customer Segment Breakdown

Small Business

54%

Mid Market

40%

Enterprise

#11

Netcore Customer Engagement and Experience Platform

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.8

Ease of Use

Average: 9.0

8.8

Meets Requirements

Average: 9.0

8.5

Customer Segment Breakdown

Small Business

16%

Mid Market

49%

Enterprise

34%

#12

Dreamdata

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.9

Ease of Use

Average: 9.0

8.4

Meets Requirements

Average: 9.0

8.9

Customer Segment Breakdown

Small Business

38%

Mid Market

56%

Enterprise

#13

Catalyst

8.6

Overall Usability Score

8.6

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.1

Ease of Use

Average: 9.0

8.9

Meets Requirements

Average: 9.0

8.5

Customer Segment Breakdown

Small Business

14%

Mid Market

76%

Enterprise

10%

#14

Braze

8.6

Overall Usability Score

8.6

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.3

Ease of Use

Average: 9.0

8.5

Meets Requirements

Average: 9.0

8.5

Customer Segment Breakdown

Small Business

19%

Mid Market

57%

Enterprise

24%

#15

Swan AI

8.6

Overall Usability Score

8.6

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.4

Ease of Use

Average: 9.0

9.1

Meets Requirements

Average: 9.0

9.3

Customer Segment Breakdown

Small Business

19%

Mid Market

50%

Enterprise

31%

#16

TrenDemon

8.5

Overall Usability Score

8.5

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.9

Ease of Use

Average: 9.0

9.0

Meets Requirements

Average: 9.0

9.2

Customer Segment Breakdown

Small Business

20%

Mid Market

52%

Enterprise

27%

#17

Optimove

8.5

Overall Usability Score

8.5

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.7

Ease of Use

Average: 9.0

8.6

Meets Requirements

Average: 9.0

8.6

Customer Segment Breakdown

Small Business

31%

Mid Market

51%

Enterprise

18%

#18

Totango

8.5

Overall Usability Score

8.5

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.1

Ease of Use

Average: 9.0

8.1

Meets Requirements

Average: 9.0

8.4

Customer Segment Breakdown

Small Business

23%

Mid Market

58%

Enterprise

19%

#19

Appier AIRIS (formerly Woopra)

8.3

Overall Usability Score

8.3

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.5

Ease of Use

Average: 9.0

9.1

Meets Requirements

Average: 9.0

9.4

Customer Segment Breakdown

Small Business

53%

Mid Market

34%

Enterprise

13%

#20

Constant Contact Advanced Automation

8.2

Overall Usability Score

8.2

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.0

Ease of Use

Average: 9.0

9.1

Meets Requirements

Average: 9.0

8.9

Customer Segment Breakdown

Small Business

82%

Mid Market

17%

Enterprise