The Top 20 Easiest To Use Customer Communications Management Software

See the top Customer Communications Management Software products based on usability ratings. A product’s usability score is calculated by a proprietary algorithm that factors in real user satisfaction ratings of how easy the product is to administer, as well as how well the product meets business requirements, among other ratings. Compare products according to their usability scores to streamline the buying process and quickly identify the best products based on real user experiences.

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Usability Score

Compare

Glassix

9.7

Overall Usability Score

9.7

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.8

Ease of Use

Average: 9.2

9.7

Meets Requirements

Average: 9.2

9.7

Customer Segment Breakdown

Small Business

68%

Mid Market

29%

Enterprise

9.5

Overall Usability Score

9.5

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.5

Ease of Use

Average: 9.2

9.5

Meets Requirements

Average: 9.2

9.3

Customer Segment Breakdown

Small Business

78%

Mid Market

21%

Enterprise

respond.io

9.4

Overall Usability Score

9.4

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.5

Ease of Use

Average: 9.2

9.5

Meets Requirements

Average: 9.2

9.3

Customer Segment Breakdown

Small Business

76%

Mid Market

22%

Enterprise

Crexendo

9.3

Overall Usability Score

9.3

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.6

Ease of Use

Average: 9.2

9.6

Meets Requirements

Average: 9.2

9.5

Customer Segment Breakdown

Small Business

77%

Mid Market

22%

Enterprise

Podium

9.2

Overall Usability Score

9.2

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.3

Ease of Use

Average: 9.2

9.4

Meets Requirements

Average: 9.2

9.1

Customer Segment Breakdown

Small Business

59%

Mid Market

36%

Enterprise

Missive

9.2

Overall Usability Score

9.2

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.9

Ease of Use

Average: 9.2

8.9

Meets Requirements

Average: 9.2

9.2

Customer Segment Breakdown

Small Business

93%

Mid Market

Enterprise

Hiver

9.2

Overall Usability Score

9.2

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.2

Ease of Use

Average: 9.2

9.1

Meets Requirements

Average: 9.2

9.0

Customer Segment Breakdown

Small Business

68%

Mid Market

27%

Enterprise

Front

9.2

Overall Usability Score

9.2

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.9

Ease of Use

Average: 9.2

9.1

Meets Requirements

Average: 9.2

9.2

Customer Segment Breakdown

Small Business

49%

Mid Market

42%

Enterprise

Wati

9.2

Overall Usability Score

9.2

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.3

Ease of Use

Average: 9.2

9.3

Meets Requirements

Average: 9.2

9.1

Customer Segment Breakdown

Small Business

80%

Mid Market

19%

Enterprise

#10

Freshdesk

9.1

Overall Usability Score

9.1

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.9

Ease of Use

Average: 9.2

9.1

Meets Requirements

Average: 9.2

8.8

Customer Segment Breakdown

Small Business

49%

Mid Market

40%

Enterprise

11%

#11

Kapture CX

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.1

Ease of Use

Average: 9.2

9.8

Meets Requirements

Average: 9.2

9.4

Customer Segment Breakdown

Small Business

35%

Mid Market

48%

Enterprise

17%

#12

Intercom

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.9

Ease of Use

Average: 9.2

9.0

Meets Requirements

Average: 9.2

9.0

Customer Segment Breakdown

Small Business

59%

Mid Market

37%

Enterprise

#13

Atlas Support

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.5

Ease of Use

Average: 9.2

9.7

Meets Requirements

Average: 9.2

9.8

Customer Segment Breakdown

Small Business

91%

Mid Market

#14

JustCall

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.6

Ease of Use

Average: 9.2

8.8

Meets Requirements

Average: 9.2

8.7

Customer Segment Breakdown

Small Business

61%

Mid Market

31%

Enterprise

#15

Salesforce Service Cloud

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.5

Ease of Use

Average: 9.2

8.6

Meets Requirements

Average: 9.2

9.0

Customer Segment Breakdown

Small Business

19%

Mid Market

42%

Enterprise

39%

#16

Thena

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.3

Ease of Use

Average: 9.2

9.4

Meets Requirements

Average: 9.2

9.6

Customer Segment Breakdown

Small Business

57%

Mid Market

40%

Enterprise

#17

Quadient Inspire

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.6

Ease of Use

Average: 9.2

9.4

Meets Requirements

Average: 9.2

9.5

Customer Segment Breakdown

Small Business

Mid Market

70%

Enterprise

21%

#18

SleekFlow

8.5

Overall Usability Score

8.5

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.3

Ease of Use

Average: 9.2

8.3

Meets Requirements

Average: 9.2

8.5

Customer Segment Breakdown

Small Business

81%

Mid Market

18%

Enterprise

#19

Pendula

8.5

Overall Usability Score

8.5

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.8

Ease of Use

Average: 9.2

9.2

Meets Requirements

Average: 9.2

9.0

Customer Segment Breakdown

Small Business

23%

Mid Market

64%

Enterprise

14%

#20

Tidio

8.5

Overall Usability Score

8.5

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.8

Ease of Use

Average: 9.2

9.2

Meets Requirements

Average: 9.2

9.2

Customer Segment Breakdown

Small Business

91%

Mid Market

Enterprise