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The Top 20 Customer Advocacy Software

Check out this list of the top Customer Advocacy Software products based on user satisfaction. A product's satisfaction score is calculated by a proprietary algorithm that factors in real-user satisfaction ratings from review data. Software buyers can compare products according to their satisfaction scores to streamline the buying process and quickly identify the best products based on the experiences of their peers.

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Birdeye

100

Overall Satisfaction Score

100

Top Industries of Reviewers:

Hospital & Health Care

30%

Real Estate

26%

Construction

24%

Medical Practice

20%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.5

Meets Requirements

Average: 9.3

9.5

Ease of Doing Business With

Average: 9.7

9.4

Ease of Setup

Average: 9.1

9.3

Quality of Support

Average: 9.7

9.5

Ease of Admin

Average: 9.3

9.5

Referral Factory

Overall Satisfaction Score

Top Industries of Reviewers:

Marketing and Advertising

50%

Financial Services

18%

Computer Software

18%

Education Management

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.8

Meets Requirements

Average: 9.3

9.7

Ease of Doing Business With

Average: 9.7

9.9

Ease of Setup

Average: 9.1

9.8

Quality of Support

Average: 9.7

9.9

Ease of Admin

Average: 9.3

9.8

NiceJob

Overall Satisfaction Score

Top Industries of Reviewers:

Construction

49%

Consumer Services

34%

Environmental Services

Marketing and Advertising

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.6

Meets Requirements

Average: 9.3

9.7

Ease of Doing Business With

Average: 9.7

9.8

Ease of Setup

Average: 9.1

9.7

Quality of Support

Average: 9.7

9.9

Ease of Admin

Average: 9.3

9.8

Synup

Overall Satisfaction Score

Top Industries of Reviewers:

Marketing and Advertising

63%

Information Technology and Services

16%

Financial Services

13%

Non-Profit Organization Management

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.7

Meets Requirements

Average: 9.3

9.9

Ease of Doing Business With

Average: 9.7

9.8

Ease of Setup

Average: 9.1

9.6

Quality of Support

Average: 9.7

9.9

Ease of Admin

Average: 9.3

9.0

Herdify

Overall Satisfaction Score

Top Industries of Reviewers:

Marketing and Advertising

64%

Food Production

18%

Automotive

Consumer Services

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.7

Meets Requirements

Average: 9.3

10.0

Ease of Doing Business With

Average: 9.7

10.0

Ease of Setup

Average: 9.1

9.9

Quality of Support

Average: 9.7

9.9

Ease of Admin

Average: 9.3

9.7

Smile.io

Overall Satisfaction Score

Top Industries of Reviewers:

Retail

40%

Health, Wellness and Fitness

23%

Apparel & Fashion

20%

Food & Beverages

17%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.5

Meets Requirements

Average: 9.3

9.1

Ease of Doing Business With

Average: 9.7

9.7

Ease of Setup

Average: 9.1

9.6

Quality of Support

Average: 9.7

9.7

Ease of Admin

Average: 9.3

9.5

Perkville

Overall Satisfaction Score

Top Industries of Reviewers:

Health, Wellness and Fitness

75%

Leisure, Travel & Tourism

Marketing and Advertising

Retail

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.4

Meets Requirements

Average: 9.3

10.0

Ease of Doing Business With

Average: 9.7

10.0

Ease of Setup

Average: 9.1

10.0

Quality of Support

Average: 9.7

9.9

Ease of Admin

Average: 9.3

10.0

Cello

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

70%

Internet

13%

Information Technology and Services

Venture Capital & Private Equity

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.7

Meets Requirements

Average: 9.3

8.7

Ease of Doing Business With

Average: 9.7

10.0

Ease of Setup

Average: 9.1

9.5

Quality of Support

Average: 9.7

10.0

Ease of Admin

Average: 9.3

9.5

UserEvidence

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

71%

Information Technology and Services

14%

Marketing and Advertising

10%

Electrical/Electronic Manufacturing

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.4

Meets Requirements

Average: 9.3

9.0

Ease of Doing Business With

Average: 9.7

10.0

Ease of Setup

Average: 9.1

9.9

Quality of Support

Average: 9.7

10.0

Ease of Admin

Average: 9.3

9.4

#10

Snoball

Overall Satisfaction Score

Top Industries of Reviewers:

Renewables & Environment

50%

Oil & Energy

30%

Electrical/Electronic Manufacturing

10%

Financial Services

10%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.7

Meets Requirements

Average: 9.3

9.4

Ease of Doing Business With

Average: 9.7

9.4

Ease of Setup

Average: 9.1

9.5

Quality of Support

Average: 9.7

9.2

Ease of Admin

Average: 9.3

9.5

#11

ReferenceEdge

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

61%

Information Technology and Services

29%

Hospital & Health Care

Building Materials

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.1

Meets Requirements

Average: 9.3

9.1

Ease of Doing Business With

Average: 9.7

9.9

Ease of Setup

Average: 9.1

8.6

Quality of Support

Average: 9.7

9.8

Ease of Admin

Average: 9.3

9.0

#12

Buyapowa

Overall Satisfaction Score

Top Industries of Reviewers:

Telecommunications

60%

Oil & Energy

16%

Renewables & Environment

16%

Hospital & Health Care

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.3

Meets Requirements

Average: 9.3

8.9

Ease of Doing Business With

Average: 9.7

9.6

Ease of Setup

Average: 9.1

8.8

Quality of Support

Average: 9.7

9.7

Ease of Admin

Average: 9.3

8.8

#13

Extole

Overall Satisfaction Score

Top Industries of Reviewers:

Retail

43%

Consumer Goods

29%

Computer Software

14%

Consumer Electronics

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

8.9

Meets Requirements

Average: 9.3

9.3

Ease of Doing Business With

Average: 9.7

9.8

Ease of Setup

Average: 9.1

9.2

Quality of Support

Average: 9.7

9.7

Ease of Admin

Average: 9.3

9.8

#14

Club (formerly Brandbassador)

Overall Satisfaction Score

Top Industries of Reviewers:

Apparel & Fashion

40%

Health, Wellness and Fitness

20%

Cosmetics

20%

Retail

20%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

8.8

Meets Requirements

Average: 9.3

9.1

Ease of Doing Business With

Average: 9.7

9.7

Ease of Setup

Average: 9.1

9.1

Quality of Support

Average: 9.7

9.4

Ease of Admin

Average: 9.3

9.2

#15

Roster

Overall Satisfaction Score

Top Industries of Reviewers:

Consumer Goods

34%

Health, Wellness and Fitness

34%

Apparel & Fashion

24%

Retail

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.2

Meets Requirements

Average: 9.3

8.9

Ease of Doing Business With

Average: 9.7

9.6

Ease of Setup

Average: 9.1

8.3

Quality of Support

Average: 9.7

9.6

Ease of Admin

Average: 9.3

9.0

#16

FirstPromoter

Overall Satisfaction Score

Top Industries of Reviewers:

Marketing and Advertising

53%

Computer Software

32%

Information Technology and Services

11%

Accounting

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.0

Meets Requirements

Average: 9.3

9.2

Ease of Doing Business With

Average: 9.7

9.0

Ease of Setup

Average: 9.1

8.7

Quality of Support

Average: 9.7

9.7

Ease of Admin

Average: 9.3

8.7

#17

Ambassador Software

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

33%

Computer Software

25%

Financial Services

25%

Food & Beverages

17%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

8.9

Meets Requirements

Average: 9.3

9.0

Ease of Doing Business With

Average: 9.7

9.8

Ease of Setup

Average: 9.1

7.7

Quality of Support

Average: 9.7

9.7

Ease of Admin

Average: 9.3

9.1

#18

Talon.One

Overall Satisfaction Score

Top Industries of Reviewers:

Retail

41%

Consumer Goods

29%

Consumer Services

18%

Automotive

12%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

8.4

Meets Requirements

Average: 9.3

9.6

Ease of Doing Business With

Average: 9.7

9.2

Ease of Setup

Average: 9.1

8.9

Quality of Support

Average: 9.7

9.6

Ease of Admin

Average: 9.3

9.1

#19

ReferralCandy

Overall Satisfaction Score

Top Industries of Reviewers:

Retail

38%

Food & Beverages

24%

Consumer Goods

22%

Health, Wellness and Fitness

16%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

8.6

Meets Requirements

Average: 9.3

8.8

Ease of Doing Business With

Average: 9.7

9.6

Ease of Setup

Average: 9.1

8.5

Quality of Support

Average: 9.7

9.5

Ease of Admin

Average: 9.3

8.3

#20

Mention Me

Overall Satisfaction Score

Top Industries of Reviewers:

Retail

45%

Apparel & Fashion

26%

Food & Beverages

21%

Consumer Goods

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

8.6

Meets Requirements

Average: 9.3

8.9

Ease of Doing Business With

Average: 9.7

9.8

Ease of Setup

Average: 9.1

8.6

Quality of Support

Average: 9.7

9.8

Ease of Admin

Average: 9.3

8.7