# Best Conversation Intelligence Software - Page 12

## How Many Conversation Intelligence Software Products Does G2 Track?

**Total Products under this Category:** 208

### Category Stats (Aug 2026)

- **Average Rating:** 4.63/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Copilot for Sales (+0.84%) - Among all products in this category, Copilot for Sales recorded the largest rating increase compared to last month

_Last updated: August 01, 2026_

## How Does G2 Rank Conversation Intelligence Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 121,500+ Authentic Reviews
- 208+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Conversation Intelligence Software
 ![G2 Grid® for Conversation Intelligence Software plotting products by satisfaction and market presence](https://www.g2.com/categories/conversation-intelligence/grids.png?focus%5B%5D=24724&focus%5B%5D=156120&focus%5B%5D=506&focus%5B%5D=6227&focus%5B%5D=135441&focus%5B%5D=5511&focus%5B%5D=1333617&focus%5B%5D=1188166)

Highlighted products: Gong, Fathom, Agentforce Sales (formerly Salesforce Sales Cloud), HubSpot Sales Hub, GTM Studio - Powered by ZoomInfo, Talkdesk, Substrata, and Nooks.

Underlying data: [Grid® JSON](https://www.g2.com/categories/conversation-intelligence/grids.json?focus%5B%5D=gong&focus%5B%5D=fathom-video&focus%5B%5D=agentforce-sales-formerly-salesforce-sales-cloud&focus%5B%5D=hubspot-sales-hub&focus%5B%5D=gtm-studio-powered-by-zoominfo&focus%5B%5D=talkdesk&focus%5B%5D=substrata-substrata&focus%5B%5D=nooks)

**Sponsored**

### CallRail

CallRail is the lead engagement platform that makes it easy for businesses to attract more leads, convert more customers, and optimize their marketing. Serving more than 220,000 businesses worldwide, CallRail’s AI-powered solutions help businesses attribute each call, text, chat and form to their marketing journey, use insights from their conversations to better understand their buyers, and eliminate missed opportunities with AI that can handle lead interactions 24/7.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=paid_promo&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1567&secure%5Bchosen_at%5D=2026-08-09T13%3A10%3A29Z&secure%5Bmedium%5D=sponsored&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=3326&secure%5Bresource_id%5D=1567&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fconversation-intelligence%3FhsCtaTracking%3D9bd1321c-ea5f-49e1-8161-c3b69225a9cd%257C755964eb-ee3e-43f2-92d6-49ab7d1b5f2a%26page%3D12&secure%5Btoken%5D=b039a49a710d5d324e0ff70ba2dbd85a797a330ca4e5d3220308964fb3042944&secure%5Burl%5D=https%3A%2F%2Fwww.callrail.com%2Fbenefits%2F&secure%5Burl_type%5D=paid_promos)

### [Colibri Sales Copilot](https://www.g2.com/products/colibri-sales-copilot/reviews)

Colibri Sales Copilot is an AI tool that enables better customer conversations and conversation insights. It works during customer calls, recording, transcribing, and analyzing the conversation, to give sellers useful tips in real time, helping them follow best practices and avoid costly mistakes. After each call, Colibri generates an AI meeting summary and suggests next steps. It also provides call analytics, useful for sellers and managers seeking to identify areas for improvement. Boost efficiency by integrating Colibri with Salesforce: automatically log calls and AI meeting notes in Salesforce after each meeting. Free your team from admin tasks, so they can spend more time closing deals. To learn more, please visit colibri.ai

#### Who Is the Company Behind Colibri Sales Copilot?

- **Seller:** [Colibri.ai](https://www.g2.com/sellers/colibri-ai)
- **HQ Location:** Palo Alto, US
- **Twitter:** @colibri\_ai  
43 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=20e2e7048543171849a58d9be5cdf6fa53ef8d6b97c0ae06924e1e02a23cef0d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcolibri-ai%2F&secure%5Burl_type%5D=linkedin_company_website)  
3 employees on LinkedIn®

### [Compass](https://www.g2.com/products/chordia-compass/reviews)

Compass by Chordia is a conversation intelligence solution built on the Customer Thread: a persistent, evidence-based record of every interaction with a customer, woven together across every channel where the conversation happens. Voice, chat, email, and meetings all evaluated against the same standard, connected to the same customer. Compass connects to existing CCaaS, CRM, help desk, video conferencing, and VoIP systems including Five9, Nextiva, NiCE, HubSpot, Salesforce, Zoom, Microsoft Teams, Google Meet, RingCentral, and more. Deployment takes days, not months, using prebuilt connectors and requiring no custom data pipelines. Built for customer experience, compliance, and revenue organizations that need every interaction reviewed, not just a sample. This includes sales, customer success, support, and contact center teams in regulated and high-volume customer-interaction industries. One standard for human and AI agents. Compass evaluates AI agents against the same criteria as human agents, so quality and compliance don't drop as teams shift work to automation. Key capabilities: • The Customer Thread as the foundation. Every call, chat, email, and meeting with a customer is woven into one continuous view. See the full arc from first inbound call through onboarding, support, coaching, compliance checks, and renewal, not just the last interaction. • One truth across every channel. A complaint on a call Monday, a support ticket Tuesday, an email Wednesday, all evaluated on the same rubric. A pattern spotted in one channel counts everywhere the customer showed up. • Every finding traces to the exact moment. No blackbox scores. Every insight, coaching cue, and compliance flag points to the specific time in the transcript where it happened. Defensible in a QA calibration, a compliance audit, or a dispute. • Difficulty-adjusted performance scoring. An agent-lift model calculates the outcome expected for each interaction based on its type and difficulty, then measures how much better (or worse) the agent performed compared to that expectation. The same standard applies whether the team is in-house or outsourced (BPO). • Compliance checks that account for timing, not just wording. Every conversation is checked for required disclosures and prohibited language, including whether a required statement was made at the right point in the interaction. • Multilingual support. Compass transcribes conversations in 80+ languages and evaluates them in English, Spanish, and Portuguese in production today, with additional languages added as customer needs require. • Natural-language search with evidence-based answers. Ask questions about a customer, a segment, or a topic in plain language. Compass returns the answer grounded in what was actually said. The same question returns the same answer every time, no exports or queries required. • Coaching tied to a specific moment, not a generic tip. Coaching recommendations reference the exact point in a conversation that prompted them, rather than a standard playbook applied to everyone. Trackable per agent over time. • Surfaces the problem you didn't know you had. Identifies emerging issues from conversation data without preconfigured rules, prioritizes them by business impact, and tracks resolution status over time so findings don't disappear into reports no one revisits. Customer data is not used to train models across customers. Data is encrypted at rest and in transit, with role-based access, SSO, and a full audit trail.

#### Who Is the Company Behind Compass?

- **Seller:** [Chordia](https://www.g2.com/sellers/chordia)
- **Year Founded:** 2023
- **HQ Location:** Arlington, VA
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e8f6ec304b4926c60ef7bbcb94fd771c1ff6eeec548abd4fe56eb5fe42791509&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fchordia&secure%5Burl_type%5D=linkedin_company_website)  
16 employees on LinkedIn®

### [Cresta Conversation Intelligence](https://www.g2.com/products/cresta-conversation-intelligence/reviews)

Cresta Conversational Intelligence is an AI-powered product that analyzes 100% of customer interactions — across voice, chat, and digital channels — to surface insights about agent performance, customer behavior, and operational trends, and to power quality management, coaching, and agent training built on that same data. Rather than relying on manual sampling or keyword rules, the product uses large language models to understand conversation meaning, identify what drives outcomes like resolution, CSAT, and sales conversion, and deliver those insights in formats that executives, operations leaders, quality teams, and coaches can act on. Capabilities include an AI research agent that plans and runs analyses—building charts, comparing cohorts, and drafting briefs—in response to plain-English questions, real-time detection of emerging topics and anomalies, AI-generated topic taxonomies, automated quality scoring, sentiment analysis, performance benchmarking across the entire agent population, and simulation-based agent training in which agents practice against simulated customers built from real conversation data and graded on the same criteria used in live quality reviews. Cresta Conversational Intelligence is used by enterprise contact centers to turn conversation data into evidence-backed answers to strategic and operational business questions, scale QA coverage beyond what manual review allows, identify coaching opportunities tied to measurable business outcomes, prepare agents through simulated practice before they handle live interactions, and give executives a consistent, data-driven view of performance across teams, channels, and time periods.

#### Who Is the Company Behind Cresta Conversation Intelligence?

- **Seller:** [Cresta](https://www.g2.com/sellers/cresta)
- **Year Founded:** 2017
- **HQ Location:** San Francisco, CA
- **Twitter:** @cresta  
1,406 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=39bb4df512e98e58d5b43d43544b67cbfaec15be0aed2dfb7d4d2db2571bdb57&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcresta-inc%2F&secure%5Burl_type%5D=linkedin_company_website)  
775 employees on LinkedIn®

### [Deal Intelligence](https://www.g2.com/products/invalatics-deal-intelligence/reviews)

Deal Intelligence turns sales calls and meeting transcripts into clearer decisions. It uncovers buying signals, deal risks, next-step guidance, and follow-up support in one report so your team can review deals faster and make better decisions. The result: a stronger pipeline and better growth.

#### Who Is the Company Behind Deal Intelligence?

- **Seller:** [Invalatics](https://www.g2.com/sellers/invalatics)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [DeepCall](https://www.g2.com/products/deepcall/reviews)

DeepCall is an AI powered cloud contact center & unified communication platform built by Sarv.com to run large-scale, mission-critical customer interactions. It enables enterprises and government institutions to manage inbound and outbound voice and digital channels from a single platform. DeepCall supports cloud telephony, IVR, ACD, voice broadcasting, number masking, hosted numbers, and omnichannel engagement across Voice, SMS, Workspace, AI, Workflow. The platform is designed for extreme scale and reliability, managing 107 million plus calls daily and powering millions of emergency responses across India’s national and state helplines like 112. DeepCall integrates seamlessly with multiple CRM systems through APIs and webhooks, enabling automated workflows and real-time insights. With built-in conversational AI, speech intelligence, and analytics, DeepCall helps organizations improve responsiveness, compliance, and customer experience while maintaining 99.99 percent uptime and enterprise-grade security.

#### Who Is the Company Behind DeepCall?

- **Seller:** [sarv.com](https://www.g2.com/sellers/sarv-com)
- **Year Founded:** 2011
- **HQ Location:** Jaipur, IN
- **Twitter:** @SarvOfficial  
4,190 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e578a0c4cb31d6c72bb151ce6437a6d8560f48d4cbf44d5b478c9b96d0bb90f3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsarv-com&secure%5Burl_type%5D=linkedin_company_website)  
249 employees on LinkedIn®

### [Denim Social](https://www.g2.com/products/denim-social-denim-social/reviews)

Denim Social is a social media management software company that provides tools to empower marketers in regulated industries to manage organic social media content and paid social media advertising on one platform. Trusted by more than 250 institutions in banking, insurance, mortgage and wealth management, Denim Social enables brands to engage consumers on social media, deepen relationships with communities and close more deals while staying in compliance. Denim Social is the only ABA-endorsed social media management platform for banks and financial services firms.

**Average Rating:** 4.5/5.0

**Total Reviews:** 45

#### How Do G2 Users Rate Denim Social?

- **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.5/10)

#### Who Is the Company Behind Denim Social?

- **Seller:** [Denim Social](https://www.g2.com/sellers/denim-social-7e8ff9ed-0b9b-4414-9b99-94e51a9c4f33)
- **Year Founded:** 2020
- **HQ Location:** St Louis, Missouri
- **Twitter:** @denimsocial  
39,268 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=983b25d781feac955cbc6063af806256f87135674455eb4418b96ccaedabe9be&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdenimsocial%2F&secure%5Burl_type%5D=linkedin_company_website)  
10 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Financial Services, Banking
- **Company Size:** 51% Medium, 31% Small

#### What Are Recent G2 Reviews of Denim Social?

**["Software is easy to use. The learning curve is minimal."](https://www.g2.com/survey_responses/denim-social-review-8660079)**

**Rating:** 5.0/5.0 stars

_— Gordon W._

[Read full review](https://www.g2.com/survey_responses/denim-social-review-8660079)

**["Easy to use platform for our Loan Originators"](https://www.g2.com/survey_responses/denim-social-review-7863238)**

**Rating:** 5.0/5.0 stars

_— Jenn W._

[Read full review](https://www.g2.com/survey_responses/denim-social-review-7863238)

#### What Are G2 Users Discussing About Denim Social?

- [What is Denim Social used for?](https://www.g2.com/discussions/what-is-denim-social-used-for)

### [Genvoxa](https://www.g2.com/products/genvoxa/reviews)

Genvoxa is an AI-powered insight extractor for user interviews, sales calls, and customer conversations. Paste any transcript and instantly extract objections, feature requests, emotional signals, buying signals, and patterns in under 30 seconds. Free plan available no credit card required.

#### Who Is the Company Behind Genvoxa?

- **Seller:** [Genvoxa](https://www.g2.com/sellers/genvoxa)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Insyghtful AI](https://www.g2.com/products/insyghtful-ai/reviews)

Insyghtful is the Live Revenue Execution Platform that tells CROs which deals in their forecast are real before the forecast meeting, not after the deals die. Most revenue intelligence tools Gong, Chorus, Clari explain why deals died after the fact. Insyghtful intervenes while deals are still alive. We operate inside live Zoom and Google Meet calls to surface the deal risks that destroy forecasts: weak champions, missing economic buyers, false urgency, fake next steps, stalled momentum, and MEDDPICC gaps. CROs, VPs of Sales, and founder-CEOs use Insyghtful to walk into forecast meetings knowing which committed deals are real and which are politely dying. RevOps leaders use it to score forecast integrity across the pipeline. Sales leaders use it to spot deal risk in the moment, not in next quarter's QBR. Built for B2B SaaS sales teams running multi-stakeholder enterprise deals with 60–180+ day sales cycles, where forecast accuracy has to hold up to a board. Insyghtful replaces post-call dashboards with real-time revenue truth.

#### Who Is the Company Behind Insyghtful AI?

- **Seller:** [Insyghtful](https://www.g2.com/sellers/insyghtful)
- **HQ Location:** Brookline, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a8ea167124329978d9e6ce0f2491057dca396bc0bff7fea36ca49064268a1ebd&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Finsyghtful-ai&secure%5Burl_type%5D=linkedin_company_website)  
13 employees on LinkedIn®

### [IntellaOne](https://www.g2.com/products/intellaone/reviews)

IntellaOne is a real-time decision support platform for SaaS sales conversations. It helps reps handle live calls more effectively by surfacing the right positioning, objection responses, and next-best questions as the conversation unfolds. Instead of relying on memory or searching through materials mid-call, reps get guidance in the moment—when decisions are actually made. Most sales tools focus on preparation (battlecards, enablement content) or post-call analysis (recordings and coaching). IntellaOne focuses on the gap between the two: execution during the live conversation. Teams use IntellaOne to improve consistency across reps, navigate competitive deals more confidently, and ensure their best messaging is applied in every call.

#### Who Is the Company Behind IntellaOne?

- **Seller:** [IntellaOne](https://www.g2.com/sellers/intellaone)
- **Year Founded:** 2023
- **HQ Location:** Boston, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4611414df37e921e95cb6f802312fcb604a97242086b90efa310ac584b11a4a6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fintellaone%2F&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

### [Jaro](https://www.g2.com/products/jaro/reviews)

Jaro is an AI platform that transcribes and analyzes 100% of your call-center conversations - surfacing sales, service, and compliance insights, real-time alerts, dashboards, deep research on whole data options, insights AI and automatic CRM export. No complex integration; connect your call recordings and start immediately.

#### Who Is the Company Behind Jaro?

- **Seller:** [Jaro Algorithms](https://www.g2.com/sellers/jaro-algorithms)
- **HQ Location:** Tel Aviv, IL
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b63e151c9d64f3416a76e763192faa48e94272d65c69a0261d8e1960eb22d25a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fjaro-ai&secure%5Burl_type%5D=linkedin_company_website)  
5 employees on LinkedIn®

### [kernous](https://www.g2.com/products/kernous/reviews)

kernous is a real-time AI assistant for sales reps that surfaces the right next move during live calls — not after. With sub-200ms latency, kernous delivers in-call guidance on objection handling, discovery questions, and talk tracks the moment reps need it, without interrupting the conversation flow.

#### Who Is the Company Behind kernous?

- **Seller:** [kernous](https://www.g2.com/sellers/kernous)
- **Year Founded:** 2026
- **HQ Location:** San Francisco , US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c5fd45823e4a3bf3398402e03415ecb103e761b919c71e4b2f822e34001a19fd&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fkernous&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Leasing Agent Call Guidance](https://www.g2.com/products/leasing-agent-call-guidance/reviews)

Real-time, conversational guidance for your leasing team. Grotto helps your team learn what each prospect cares about and guides your reps through conversations, surfacing the information your agents need, when they need it.

#### Who Is the Company Behind Leasing Agent Call Guidance?

- **Seller:** [Grotto](https://www.g2.com/sellers/grotto)
- **Year Founded:** 2025
- **HQ Location:** New York, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=32db36e5638f5aedda661cd447835bbc2edef5a9dbcb87e48b7d895680894adc&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fgrottoai%2F&secure%5Burl_type%5D=linkedin_company_website)  
11 employees on LinkedIn®

### [Leexi](https://www.g2.com/products/leexi/reviews)

Never take notes again and increase your productivity with Leexi. Let our AI-Notetaker generate reports of your meetings and calls automatically and securely. Leexi covers everything you can imagine : - Recording, transcription & translation of your meetings - Customized summaries - Next steps to implement based on the meeting - Chapters, follow-up emails & comments - Face-to-face and online meetings (Google Meet, Teams, Zoom & more) - Cover more than 120 languages Using leexi also boosts your productivity : - Save time: save between 20 and 40 minutes per hour of meeting time - Focus on the tasks that matter by eliminating time-consuming tasks - Receive summaries and next steps directly to your mailbox and/or CRM Improve your performance with Leexi : - Analyze your calls using metrics (talk time, silence, etc.) - Identify your team's strengths and weaknesses with scorecards - Optimize your team's strategy with analytics (arguments, objections, etc.) - Receive weekly trend reports in your inbox All of this with the highest levels of security and confidentiality : - GDPR compliance: strict protection of your personal data in line with European standards - ISO 27001: information security management to the highest standards - EU AI ACT: ethical and secure use of artificial intelligence - Customizable access rules: privacy management tailored to your company's needs Thousands businesses all over the world have already placed their trust in us. You can fully focus on your expertise and your interlocutor, leaving Leexi to handle the rest. Whether you are in Recruitment, Sales, Customer Support, or Consulting, Leexi is made for you.

**Average Rating:** 4.5/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate Leexi?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.5/10)

#### Who Is the Company Behind Leexi?

- **Seller:** [Leexi](https://www.g2.com/sellers/leexi)
- **Year Founded:** 2021
- **HQ Location:** Bruxelles, BE
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=973020f66ed1057ff809a85ff676e096a5b5b440058f8ce52762432d26cc621d&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fleexi&secure%5Burl_type%5D=linkedin_company_website)  
20 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Do G2 Reviewers Say About Leexi?

_AI-generated summary from verified user reviews_

##### Cons

- Users find some features of Leexi **not so intuitive** , leading to a challenging learning curve.
- Users find some features of Leexi **not intuitive** , leading to a more challenging user experience.

#### What Are Recent G2 Reviews of Leexi?

**["A tool in continuos evolution"](https://www.g2.com/survey_responses/leexi-review-11745955)**

**Rating:** 4.5/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/leexi-review-11745955)

### [LINGO](https://www.g2.com/products/sandlogic-technologies-lingo/reviews)

LINGO is an advanced AI-driven platform designed to transform customer engagement through real-time conversational intelligence and actionable insights. Powered by SandLogic’s proprietary Shakti LLM, a foundational, ground-up language model, LINGO delivers unparalleled accuracy and contextual understanding in customer interactions. 1. Automated QA: \* Automate quality assurance for customer service interactions across voice, chat, and email. \* Evaluate agent performance and conversation quality using AI-driven scoring metrics. \* Automatically identify compliance issues, sentiment shifts, and conversation gaps. \* Reduce manual QA effort by up to 80% while ensuring consistent customer experience. 2. Sales Propensity Analysis: \* Analyze customer interactions to predict purchase intent and upsell opportunities. \* Use LINGO’s advanced algorithms to score leads based on their engagement and sentiment. \* Enhance sales strategies by identifying key conversation cues indicating buying intent. \* Automate follow-up suggestions and personalized offers to maximize conversions. 3. Service Call Analytics: \* Analyze service calls to identify root causes of customer dissatisfaction. \* Track key metrics such as call duration, sentiment trends, and resolution times. \* Generate insights on common issues, escalation triggers, and agent performance. \* Enable continuous improvement by leveraging data from every service interaction. 4. Real-Time Agent Assist: \* Assist agents during live calls by providing contextual prompts, responses, and suggestions. \* Detect customer emotions and guide agents on tone and approach in real-time. \* Improve first call resolution (FCR) rates by offering AI-driven next-best actions. \* Seamlessly integrate with your existing contact center infrastructure. 5. Social Intelligence: \* Monitor customer sentiment and brand perception across social media platforms. \* Analyze feedback from reviews, comments, and social interactions to identify emerging trends. \* Create a unified view of customer sentiment and map it to business KPIs. \* Enable proactive reputation management by detecting potential PR issues early. 6. Humanized Voicebots and Chatbots: \* Deliver conversational AI experiences with natural, human-like interactions. \* Handle routine customer queries, appointment scheduling, and basic troubleshooting. \* Integrate seamlessly with CRM and telephony systems for contextual responses. \* Enhance customer satisfaction by offering 24/7 support through intelligent automation. 7. Debt Repayment Propensity: \* Use AI to predict which customers are most likely to repay their debts based on past interactions. \* Segment debtors into high, medium, and low propensity categories for targeted engagement. \* Automate personalized repayment reminders and assistance. \* Optimize collection strategies by focusing on accounts most likely to respond positively. With LINGO, businesses can unlock powerful conversational analytics, provide real-time agent assistance, and deliver highly personalized customer experiences. The combination of LINGO’s intuitive interface and the powerful Shakti LLM model makes it a versatile and robust solution for businesses looking to elevate customer experience and drive data-backed decisions.

#### Who Is the Company Behind LINGO?

- **Seller:** [SandLogic Technologies](https://www.g2.com/sellers/sandlogic-technologies)
- **Year Founded:** 2018
- **HQ Location:** Bengaluru, IN
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=54e685b1743d406e920a816404a39944133359fbc02254e43f4e49cda056808d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsandlogic%2F&secure%5Burl_type%5D=linkedin_company_website)  
92 employees on LinkedIn®

### [Mitel Phone](https://www.g2.com/products/mitel-phone/reviews)

With RevComm's mission of reinventing communication and creating a society where people think of others, we provide top-notch AI-powered, cloud-based IP phone that analyzes & visualizes calls which will help you and your team focus on continuous self-improvement and efficiency. RevComm is user-friendly, with the aim to achieve efficient team and time management. Headquartered in Tokyo, Japan; with its US office located in Long Beach, California. Some well-known brands that RevComm is proudly catering to include SoftBank, Pioneer, Fujitsu, MoneyForward, Rakuten Communications, Blackline, and many others. 2023, RevComm was listed as one of the Top 50 AI companies by Forbes, Sequioa Capital and Meritech Capital and during the previous years received: \*2020, was adopted by Google for Startups Accelerator \*2019, won the B-Dash Camp and TechCrunch Tokyo \*Won prizes in various competitions such as the Japan HR Grand Prize as well as the Tokyo-sponsored world transmission competition. As of date, RevComm has exceeded 40,000 users. Get to know us more, visit https://miitel.com/revcomm-us

**Average Rating:** 4.3/5.0

**Total Reviews:** 3

#### How Do G2 Users Rate Mitel Phone?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.5/10)

#### Who Is the Company Behind Mitel Phone?

- **Seller:** [RevComm](https://www.g2.com/sellers/revcomm)
- **Year Founded:** 2017
- **HQ Location:** Shibuya-ku, JP
- **Twitter:** @RevComm\_US  
4 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d31247b520961a2d2420c571c462a02df13af8faa458bf0a1bddba32ec8a4205&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Frevcomm%2F&secure%5Burl_type%5D=linkedin_company_website)  
149 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 67% Medium, 33% Large

#### What Do G2 Reviewers Say About Mitel Phone?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** with Mitel Phones, benefiting from simple configurations and plug-and-play functionality.
- Users value the **easy connection** Mitel Phone provides, facilitating seamless communication and availability checking at work.
- Users love the **easy setup** of Mitel Phones, benefiting from plug and play configuration even before arrival.

##### Cons

- Users face **upgrade issues** due to dependency on companion software, necessitating careful preparation for potential reinstallations.

#### What Are Recent G2 Reviews of Mitel Phone?

**["Reliable and Easy-to-Use Phone System, Perfect for High-Volume Needs"](https://www.g2.com/survey_responses/mitel-phone-review-12727338)**

**Rating:** 5.0/5.0 stars

_— Cheryl B._

[Read full review](https://www.g2.com/survey_responses/mitel-phone-review-12727338)

**["Great voice software"](https://www.g2.com/survey_responses/mitel-phone-review-12227460)**

**Rating:** 4.5/5.0 stars

_— Verified User in Construction_

[Read full review](https://www.g2.com/survey_responses/mitel-phone-review-12227460)

- [‹ Prev‹ Prev](/categories/conversation-intelligence?hsCtaTracking=9bd1321c-ea5f-49e1-8161-c3b69225a9cd%7C755964eb-ee3e-43f2-92d6-49ab7d1b5f2a&order=g2_score&page=11#product-list)
- [1](/categories/conversation-intelligence?hsCtaTracking=9bd1321c-ea5f-49e1-8161-c3b69225a9cd%7C755964eb-ee3e-43f2-92d6-49ab7d1b5f2a&order=g2_score#product-list)
- [2](/categories/conversation-intelligence?hsCtaTracking=9bd1321c-ea5f-49e1-8161-c3b69225a9cd%7C755964eb-ee3e-43f2-92d6-49ab7d1b5f2a&order=g2_score&page=2#product-list)
- …
- [8](/categories/conversation-intelligence?hsCtaTracking=9bd1321c-ea5f-49e1-8161-c3b69225a9cd%7C755964eb-ee3e-43f2-92d6-49ab7d1b5f2a&order=g2_score&page=8#product-list)
- [9](/categories/conversation-intelligence?hsCtaTracking=9bd1321c-ea5f-49e1-8161-c3b69225a9cd%7C755964eb-ee3e-43f2-92d6-49ab7d1b5f2a&order=g2_score&page=9#product-list)
- [10](/categories/conversation-intelligence?hsCtaTracking=9bd1321c-ea5f-49e1-8161-c3b69225a9cd%7C755964eb-ee3e-43f2-92d6-49ab7d1b5f2a&order=g2_score&page=10#product-list)
- [11](/categories/conversation-intelligence?hsCtaTracking=9bd1321c-ea5f-49e1-8161-c3b69225a9cd%7C755964eb-ee3e-43f2-92d6-49ab7d1b5f2a&order=g2_score&page=11#product-list)
- 12
- [13](/categories/conversation-intelligence?hsCtaTracking=9bd1321c-ea5f-49e1-8161-c3b69225a9cd%7C755964eb-ee3e-43f2-92d6-49ab7d1b5f2a&order=g2_score&page=13#product-list)
- [14](/categories/conversation-intelligence?hsCtaTracking=9bd1321c-ea5f-49e1-8161-c3b69225a9cd%7C755964eb-ee3e-43f2-92d6-49ab7d1b5f2a&order=g2_score&page=14#product-list)
- [Next ›Next ›](/categories/conversation-intelligence?hsCtaTracking=9bd1321c-ea5f-49e1-8161-c3b69225a9cd%7C755964eb-ee3e-43f2-92d6-49ab7d1b5f2a&order=g2_score&page=13#product-list)

Spotlight Categories

[Sales Engagement Software](https://www.g2.com/categories/sales-engagement)

[Project Management Software](https://www.g2.com/categories/project-management)

[Sales Tax and VAT Compliance Software](https://www.g2.com/categories/sales-tax-and-vat-compliance)

[Customer Data Platforms (CDP)](https://www.g2.com/categories/customer-data-platform-cdp)

[Demo Automation Software](https://www.g2.com/categories/demo-automation)

Similar Categories

- [AI Sales Roleplay Tools](/categories/ai-sales-roleplay-tools)
- [Digital Sales Room](/categories/digital-sales-room)
- [Email Tracking](/categories/email-tracking)
- [Lead-to-Account Matching and Routing](/categories/lead-to-account-matching-and-routing)

- [Outbound Call Tracking](/categories/outbound-call-tracking)
- [Sales Coaching](/categories/sales-coaching)
- [Sales Enablement](/categories/sales-enablement)
- [Sales Engagement](/categories/sales-engagement)

- [Salesforce CRM Document Generation](/categories/salesforce-crm-document-generation)
- [Sales Performance Management](/categories/sales-performance-management)
- [Sales Planning](/categories/sales-planning)
- [Sales Training and Onboarding](/categories/sales-training-and-onboarding)

[Browse Conversation Intelligence Themes](/categories/conversation-intelligence/themes)

 ![Julie Jung](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Julie Jung")
JJ

Researched and written by [Julie Jung](https://research.g2.com/insights/author/julie-jung)

Updated February 15, 2026

Conversation intelligence software records, transcribes, and analyzes sales conversations across calls, video meetings, and other customer touchpoints. By analyzing real sales conversations using artificial intelligence (AI) and natural language processing (NLP), conversation intelligence software can identify keywords and topics so users can quickly jump to those points in the recording rather than listening to the entire call.

Conversation intelligence software analyzes insights from sales conversations to identify buyer intent, deal risks, competitor mentions, and coaching opportunities, allowing leaders to extract and review these insights to turn real conversation data into actionable guidance. By transcribing and analyzing sales calls, conversation intelligence software helps sales teams understand potential buyers, improve sales rep effectiveness, ensure compliance, and drive sales efforts.

In addition to calls, many of these platforms can also analyze insights from emails and text messages to identify key signals, customer sentiment, and engagement trends. Conversation intelligence platforms often integrate with [customer relationship management (CRM) software](https://www.g2.com/categories/crm) to enable seamless data sharing and workflow automation for capturing, logging, and tracking sales conversations.

Conversation intelligence software differs from [AI note-taking software](https://www.g2.com/categories/ai-note-taking-software), which captures, transcribes, organizes, and summarizes information from meetings. Conversation intelligence software goes further by analyzing recorded conversations to identify patterns, trends, and actionable insights that help revenue teams improve performance and decision-making.

[Sales coaching software](https://www.g2.com/categories/sales-coaching) is a related software product that generally offers conversation intelligence capabilities. However, it focuses less on analyzing the transcription and text of a call and more on the language, cadence, and technique of the sales representative. Additionally, sales coaching software provides separate features that allow sales representatives to view and organize sales deals in the pipeline easily.

To qualify for inclusion in the Conversation Intelligence category, a product must:

- Automatically capture and transcribe sales calls into text and data that can be searched, analyzed, and shared across teams
- Analyze human-to-human interactions from calls and meetings to surface meaningful insights such as key topics, themes, customer intent, or interaction patterns
- Generate conversation summaries and actionable insights to help identify important moments, next steps, or performance improvement opportunities
- Deliver analytics and reporting on call-level conversation metrics such as call duration, trends, and customer interaction

Show More