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The Top 20 Easiest To Use Contact Center Workforce Software

See the top Contact Center Workforce Software products based on usability ratings. A product’s usability score is calculated by a proprietary algorithm that factors in real user satisfaction ratings of how easy the product is to administer, as well as how well the product meets business requirements, among other ratings. Compare products according to their usability scores to streamline the buying process and quickly identify the best products based on real user experiences.

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Usability Score

Compare

Calabrio ONE

9.2

Overall Usability Score

9.2

Usability Score Breakdown

Ease of Admin

Average: 8.8

8.9

Ease of Use

Average: 9.1

9.3

Meets Requirements

Average: 9.1

9.2

Customer Segment Breakdown

Small Business

Mid Market

53%

Enterprise

41%

Talkdesk

9.2

Overall Usability Score

9.2

Usability Score Breakdown

Ease of Admin

Average: 8.8

9.2

Ease of Use

Average: 9.1

9.1

Meets Requirements

Average: 9.1

9.0

Customer Segment Breakdown

Small Business

19%

Mid Market

61%

Enterprise

21%

Playvox WFM

9.1

Overall Usability Score

9.1

Usability Score Breakdown

Ease of Admin

Average: 8.8

9.1

Ease of Use

Average: 9.1

9.7

Meets Requirements

Average: 9.1

9.8

Customer Segment Breakdown

Small Business

19%

Mid Market

50%

Enterprise

31%

CloudTalk

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 8.8

8.8

Ease of Use

Average: 9.1

9.3

Meets Requirements

Average: 9.1

9.1

Customer Segment Breakdown

Small Business

67%

Mid Market

29%

Enterprise

JustCall

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 8.8

8.4

Ease of Use

Average: 9.1

8.9

Meets Requirements

Average: 9.1

8.7

Customer Segment Breakdown

Small Business

61%

Mid Market

31%

Enterprise

Salesforce Service Cloud

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 8.8

8.3

Ease of Use

Average: 9.1

8.7

Meets Requirements

Average: 9.1

8.8

Customer Segment Breakdown

Small Business

19%

Mid Market

42%

Enterprise

39%

Genesys Cloud CX

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 8.8

8.6

Ease of Use

Average: 9.1

9.0

Meets Requirements

Average: 9.1

8.8

Customer Segment Breakdown

Small Business

15%

Mid Market

45%

Enterprise

40%

VCC Live

8.6

Overall Usability Score

8.6

Usability Score Breakdown

Ease of Admin

Average: 8.8

9.2

Ease of Use

Average: 9.1

9.3

Meets Requirements

Average: 9.1

9.4

Customer Segment Breakdown

Small Business

44%

Mid Market

50%

Enterprise

MaxContact

8.5

Overall Usability Score

8.5

Usability Score Breakdown

Ease of Admin

Average: 8.8

9.4

Ease of Use

Average: 9.1

9.5

Meets Requirements

Average: 9.1

8.7

Customer Segment Breakdown

Small Business

38%

Mid Market

63%

#10

NICE CXone Mpower

8.5

Overall Usability Score

8.5

Usability Score Breakdown

Ease of Admin

Average: 8.8

8.6

Ease of Use

Average: 9.1

8.9

Meets Requirements

Average: 9.1

8.8

Customer Segment Breakdown

Small Business

14%

Mid Market

52%

Enterprise

35%

#11

Assembled

8.5

Overall Usability Score

8.5

Usability Score Breakdown

Ease of Admin

Average: 8.8

9.7

Ease of Use

Average: 9.1

8.9

Meets Requirements

Average: 9.1

9.3

Customer Segment Breakdown

Small Business

25%

Mid Market

59%

Enterprise

16%

#12

ServiceNow Customer Service Management

8.4

Overall Usability Score

8.4

Usability Score Breakdown

Ease of Admin

Average: 8.8

9.7

Ease of Use

Average: 9.1

9.0

Meets Requirements

Average: 9.1

9.6

Customer Segment Breakdown

Small Business

10%

Mid Market

28%

Enterprise

63%

#13

NICE Workforce Management

8.4

Overall Usability Score

8.4

Usability Score Breakdown

Ease of Admin

Average: 8.8

8.3

Ease of Use

Average: 9.1

9.4

Meets Requirements

Average: 9.1

9.5

Customer Segment Breakdown

Small Business

Mid Market

25%

Enterprise

67%

#14

Peopleware

8.3

Overall Usability Score

8.3

Usability Score Breakdown

Ease of Admin

Average: 8.8

9.0

Ease of Use

Average: 9.1

9.3

Meets Requirements

Average: 9.1

8.9

Customer Segment Breakdown

Small Business

21%

Mid Market

71%

Enterprise

#15

Sprinklr Service

8.2

Overall Usability Score

8.2

Usability Score Breakdown

Ease of Admin

Average: 8.8

8.8

Ease of Use

Average: 9.1

8.6

Meets Requirements

Average: 9.1

8.7

Customer Segment Breakdown

Small Business

29%

Mid Market

32%

Enterprise

39%

#16

PCIPal

8.2

Overall Usability Score

8.2

Usability Score Breakdown

Ease of Admin

Average: 8.8

9.3

Ease of Use

Average: 9.1

9.2

Meets Requirements

Average: 9.1

9.5

Customer Segment Breakdown

Small Business

17%

Mid Market

39%

Enterprise

44%

#17

Enghouse Interactive

8.2

Overall Usability Score

8.2

Usability Score Breakdown

Ease of Admin

Average: 8.8

8.6

Ease of Use

Average: 9.1

8.7

Meets Requirements

Average: 9.1

9.2

Customer Segment Breakdown

Small Business

18%

Mid Market

59%

Enterprise

23%

#18

LiveVox

8.1

Overall Usability Score

8.1

Usability Score Breakdown

Ease of Admin

Average: 8.8

7.9

Ease of Use

Average: 9.1

9.2

Meets Requirements

Average: 9.1

9.4

Customer Segment Breakdown

Small Business

Mid Market

68%

Enterprise

27%

#19

Vonage Contact Center (formerly NewVoiceMedia)

8.1

Overall Usability Score

8.1

Usability Score Breakdown

Ease of Admin

Average: 8.8

9.2

Ease of Use

Average: 9.1

9.3

Meets Requirements

Average: 9.1

9.1

Customer Segment Breakdown

Small Business

27%

Mid Market

52%

Enterprise

22%

#20

Five9

8.0

Overall Usability Score

8.0

Usability Score Breakdown

Ease of Admin

Average: 8.8

8.1

Ease of Use

Average: 9.1

8.3

Meets Requirements

Average: 9.1

8.6

Customer Segment Breakdown

Small Business

24%

Mid Market

57%

Enterprise

19%