# Best Contact Center Quality Assurance Software - Page 6

## How Many Contact Center Quality Assurance Software Products Does G2 Track?

**Total Products under this Category:** 167

### Category Stats (Aug 2026)

- **Average Rating:** 4.53/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Natterbox (+0.27%) - Among all products in this category, Natterbox recorded the largest rating increase compared to last month

_Last updated: August 01, 2026_

## How Does G2 Rank Contact Center Quality Assurance Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 35,300+ Authentic Reviews
- 167+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Contact Center Quality Assurance Software
 ![G2 Grid® for Contact Center Quality Assurance Software plotting products by satisfaction and market presence](https://www.g2.com/categories/contact-center-quality-assurance/grids.png?focus%5B%5D=5494&focus%5B%5D=1173&focus%5B%5D=1173027&focus%5B%5D=88148&focus%5B%5D=4215&focus%5B%5D=9177&focus%5B%5D=5511&focus%5B%5D=130653)

Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), RingEX, my.SQM Auto QA, evaluagent, Genesys Cloud CX, ScorebuddyCX, Talkdesk, and Hiya Connect Branded Call.

Underlying data: [Grid® JSON](https://www.g2.com/categories/contact-center-quality-assurance/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=ringex&focus%5B%5D=my-sqm-auto-qa&focus%5B%5D=evaluagent&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=scorebuddycx&focus%5B%5D=talkdesk&focus%5B%5D=hiya-connect-branded-call)

**Sponsored**

### CAST Highlight

Portfolio-level insights for app modernization, AI readiness, tech debt, OSS risks CAST Highlight is a SaaS software intelligence technology that delivers rapid, fact-based insights across your entire application portfolio. By automatically analyzing the source code of hundreds or thousands of applications, CAST Highlight helps organizations assess cloud maturity, AI & Agentic readiness, software health, open source risk, resiliency, technical debt, and sustainability from a single lightweight scan. CAST Highlight is designed for CIOs, CTOs, enterprise architects, cloud leaders, application owners, security teams, and modernization teams that need a fact-based way to prioritize modernization, cloud, and AI adoption decisions at scale. It helps teams identify which applications are ready to move quickly, which require remediation, and where hidden software risks may affect transformation cost, timelines, security, resilience, or business outcomes. Unlike traditional manual or survey-based assessments, CAST Highlight analyzes application source code directly to rapidly segment portfolios, prioritize modernization paths, and uncover risks before they impact transformation programs. Organizations use CAST Highlight to: - Accelerate cloud migration and modernization planning - Segment applications by cloud maturity and transformation path - Identify high-value AI adoption opportunities - Assess Agentic Readiness across application portfolios - Prioritize technical debt, resiliency, and maintainability improvements - Assess open source vulnerabilities and IP / license exposure - Evaluate software sustainability with Green Impact insights - Reduce complexity, cost, and risk across transformation programs Businesses move faster using CAST to understand, improve, and transform their software. Through semantic analysis of source code, CAST generates dashboards and 3D maps for executives, technologists, and AI to navigate inside individual applications and across entire portfolios. This intelligence enables companies to steer, speed, and report on initiatives such as technical debt, modernization, and cloud. As the pioneer of the software intelligence field, CAST is trusted by the world’s leading companies and governments, their consultancies and cloud providers. See it all at castsoftware.com.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1989&secure%5Bchosen_at%5D=2026-08-03T21%3A38%3A49Z&secure%5Bdisplayable_resource_id%5D=2041&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=58553&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=58553&secure%5Bresource_id%5D=1989&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcontact-center-quality-assurance%3Fpage%3D6&secure%5Btoken%5D=cf5b0ad3242c610375a576c0345ecb4507aea8e24e5ec8cbe15fa3043716e95a&secure%5Burl%5D=https%3A%2F%2Fwww.castsoftware.com%2Ftryhighlight%3Futm_campaign%3Dg2_clicks_ads%26utm_source%3Dcast_highlight%26utm_medium%3Dtrial_request&secure%5Burl_type%5D=free_trial)

### [Loris](https://www.g2.com/products/loris/reviews)

Transform customer interactions into opportunities for insight, optimization & growth. Automate time-consuming customer service and conversation review processes without compromising accuracy, using deep customer experience domain expertise and a library of AI models trained on millions of real customer service conversations. - Customer Insights: Uncover why customers are frustrated, understand the needs hidden in every conversation, and create solutions to improve not only your customer experience, but also your company strategy. Instantly and all in one place. - Quality Assurance: Stop subjective assessment, listening to long call recordings, and juggling multiple systems. Create consistency at every part of your QA process, automating conversation scoring, streamlining agent coaching, and measuring performance trends at all levels of your organization. - Agent Co-Pilot: Guide agents in live customer conversations, using best practice workflows and real-time sentiment analysis to give the right answer, at the right time. Improve policy compliance, customer satisfaction, and agent ramp time with more predictable interactions, delivered by agents and powered by AI.

**Average Rating:** 4.8/5.0

**Total Reviews:** 11

#### How Do G2 Users Rate Loris?

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.3/10)
- **Integrations:** 8.3/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Loris?

- **Seller:** [Loris](https://www.g2.com/sellers/loris)
- **Year Founded:** 2018
- **HQ Location:** New York, US
- **Twitter:** @loris\_ai  
231 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c2f159670cae332452c0cf193adf2edd558f66086666785f8a487102321203de&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F11465498&secure%5Burl_type%5D=linkedin_company_website)  
61 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 73% Medium, 18% Large

#### What Are Recent G2 Reviews of Loris?

**["Great Support & Customizable"](https://www.g2.com/survey_responses/loris-review-8579430)**

**Rating:** 4.0/5.0 stars

_— Verified User in Health, Wellness and Fitness_

[Read full review](https://www.g2.com/survey_responses/loris-review-8579430)

**["Loris review"](https://www.g2.com/survey_responses/loris-review-7319902)**

**Rating:** 5.0/5.0 stars

_— Enis H._

[Read full review](https://www.g2.com/survey_responses/loris-review-7319902)

### [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews)

ServiceNow's Customer Service Management (CSM) transforms customer service experiences with AI-powered workflows and AI agents that help you accelerate customer self-service, boost agent productivity, and speed up resolution time. With CSM, your organization can: - Deflect calls and increase satisfaction by enabling customers to self-serve answers and actions via an AI-powered conversational chat. - Increase capacity to handle more cases, extend business hours, and manage routine tasks with AI agents. - Save agents time with AI-generated case histories, case summaries, and suggested resolutions. - Integrate with top CCaaS solutions to unify routing, centralize call and work management, and boost agent efficiency on one AI-powered workspace. - Resolve issues quickly and consistently by automating tasks, uncovering bottlenecks, and improving processes. - Get up and running quickly and maintain a low TCO with continuous innovation in one extensible AI platform. Harness the power of AI, data and workflows to delight customers and deliver on what they want quickly, drive unprecedented agent productivity, and foster a whole new level of customer loyalty.

**Average Rating:** 4.4/5.0

**Total Reviews:** 474

#### How Do G2 Users Rate ServiceNow Customer Service Management?

- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.3/10)
- **Integrations:** 10.0/10 (Category avg: 8.8/10)

#### Who Is the Company Behind ServiceNow Customer Service Management?

- **Seller:** [ServiceNow](https://www.g2.com/sellers/servicenow)
- **Company Website:** www.servicenow.com
- **Year Founded:** 2004
- **HQ Location:** Santa Clara, CA
- **Twitter:** @servicenow  
55,548 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8f146dd2da6255ae21db2f89043b268912043fe250660dfee40ba3c0574bb1ba&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F29352%2F&secure%5Burl_type%5D=linkedin_company_website)  
35,081 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Associate Consultant, Senior Software Engineer
- **Top Industries:** Information Technology and Services, Telecommunications
- **Company Size:** 46% Large, 28% Medium

#### What Do G2 Reviewers Say About ServiceNow Customer Service Management?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of ServiceNow CSM, benefiting from streamlined automation and centralized workflows.
- Users value the **seamless integration and automation** of ServiceNow CSM, enhancing customer lifecycle and improving issue resolution.
- Users commend the **efficiency** of ServiceNow CSM, streamlining processes and expediting issue resolution significantly.
- Users appreciate the **smooth workflow** of ServiceNow's Case Management features, enhancing efficiency and agent effectiveness.
- Users value the **automation capabilities** of ServiceNow CSM, which significantly enhance issue resolution and team productivity.

##### Cons

- Users find the **learning curve to be complicated** , requiring significant understanding for effective implementation and integration.
- Users find the **steep learning curve** of ServiceNow Customer Service Management challenging, requiring skilled help and thorough training.
- Users feel the **limited customization** restricts adaptability for project tracking and ticket email formatting clarity.
- Users find the **complexity** of ServiceNow Customer Service Management challenging, requiring significant time for setup and understanding.
- Users note a need for **interface improvements** to enhance self-service branding and data model flexibility in ServiceNow.

#### What Are Recent G2 Reviews of ServiceNow Customer Service Management?

**["Facilitate Problem Management with Detailed Ticketing"](https://www.g2.com/survey_responses/servicenow-customer-service-management-review-13023317)**

**Rating:** 5.0/5.0 stars

_— David C._

[Read full review](https://www.g2.com/survey_responses/servicenow-customer-service-management-review-13023317)

**["ServiceNow CSM: Unified, AI-Powered Omnichannel Platform with Intuitive Case Management"](https://www.g2.com/survey_responses/servicenow-customer-service-management-review-13047596)**

**Rating:** 4.0/5.0 stars

_— Shubhangi G._

[Read full review](https://www.g2.com/survey_responses/servicenow-customer-service-management-review-13047596)

#### What Are G2 Users Discussing About ServiceNow Customer Service Management?

- [What is ServiceNow Customer Service Management used for?](https://www.g2.com/discussions/what-is-servicenow-customer-service-management-used-for) - 1 comment
- [What does ServiceNow Customer Service Management do?](https://www.g2.com/discussions/what-does-servicenow-customer-service-management-do)
- [What is ServiceNow service management?](https://www.g2.com/discussions/what-is-servicenow-service-management) - 1 comment
- [Is service now a CRM tool?](https://www.g2.com/discussions/is-service-now-a-crm-tool) - 2 comments
- [What is ServiceNow customer service management?](https://www.g2.com/discussions/what-is-servicenow-customer-service-management) - 1 comment

### [Call Criteria](https://www.g2.com/products/call-criteria/reviews)

Call Criteria offers affordable, efficient, and scalable quality assurance solutions for your contact center. Our QA solutions include sophisticated true AI (Large Language Model), speech analytics, and traditional human evaluations. Our customized scorecards offer precise feedback to boost compliance, customer satisfaction, and sales performance. With our consultative approach, we help you navigate the complexity amongst all the options, deploy the best solution for your business, and leverage the results to get the best possible improvement outcome possible.

**Average Rating:** 3.5/5.0

**Total Reviews:** 4

#### Who Is the Company Behind Call Criteria?

- **Seller:** [Call Criteria](https://www.g2.com/sellers/call-criteria)
- **HQ Location:** N/A
- **Twitter:** @CallCriteria  
428 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bb465e99dd91add80489fbf76b9e8a9cabd04932918976be27840f6c9f89fd41&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcall-criteria&secure%5Burl_type%5D=linkedin_company_website)  
65 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Small, 25% Large

#### What Are Recent G2 Reviews of Call Criteria?

**["They're doing a great job!"](https://www.g2.com/survey_responses/call-criteria-review-7080622)**

**Rating:** 4.0/5.0 stars

_— Destinee M._

[Read full review](https://www.g2.com/survey_responses/call-criteria-review-7080622)

**["It was really a user friendly"](https://www.g2.com/survey_responses/call-criteria-review-9927668)**

**Rating:** 5.0/5.0 stars

_— Abid H._

[Read full review](https://www.g2.com/survey_responses/call-criteria-review-9927668)

#### What Are G2 Users Discussing About Call Criteria?

- [What is the most important feature of controlling the quality of a call?](https://www.g2.com/discussions/what-is-the-most-important-feature-of-controlling-the-quality-of-a-call)
- [What does quality assurance do in a call center?](https://www.g2.com/discussions/what-does-quality-assurance-do-in-a-call-center) - 1 comment
- [What are the features of call center software?](https://www.g2.com/discussions/call-center-human-quality-assurance-what-are-the-features-of-call-center-software)

### [DialShree Predictive Dialer](https://www.g2.com/products/dialshree-predictive-dialer/reviews)

DialShree is a popular call centre solution that supports unified communication channels. It has a wide array of features. It is renowned for its 99.99% of SLA uptime. It is a highly scalable, robust, secure, and feature-rich solution, which is perfect to use for all scaled businesses and call centers. Our VoIP and telephony experts have implemented 900+ Omnichannel Communication Solutions across 10+ industries. BPO, KPO, Corporate Companies, Collection Agencies, Businesses, Telemarketing Companies, Call Centers, Banking, Healthcare, eCommerce, Automotive, Government DialShree has some futuristic add-ons to offer more consolidated call centre software to specific industries. Visit us @ https://elisiontec.com/products/contact-center-software/

**Average Rating:** 4.6/5.0

**Total Reviews:** 55

#### How Do G2 Users Rate DialShree Predictive Dialer?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.3/10)
- **Evaluation:** 10.0/10 (Category avg: 9.1/10)
- **Calibration:** 10.0/10 (Category avg: 8.9/10)
- **Integrations:** 10.0/10 (Category avg: 8.8/10)

#### Who Is the Company Behind DialShree Predictive Dialer?

- **Seller:** [Elision TechnoLab](https://www.g2.com/sellers/elision-technolab)
- **Year Founded:** 2007
- **HQ Location:** Gujarat, India
- **Twitter:** @elisiontec  
390 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=33a0d700b8a311fd768c8dfe614374c22eafb51550dce75ec64f3dcee3868c88&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Felision-technolab-llp&secure%5Burl_type%5D=linkedin_company_website)  
120 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Insurance, Education Management
- **Company Size:** 79% Medium, 14% Small

#### What Do G2 Reviewers Say About DialShree Predictive Dialer?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **agent productivity features** , like call barging and whisper options, enhancing support during calls.
- Users praise the **responsive customer support** of DialShree, enhancing their experience and resolving issues promptly.
- Users value the **daily use** of DialShree for its effective call barging and excellent customer support assistance.
- Users commend the **dialing features** of DialShree, particularly the barge and whisper options for enhanced support.
- Users appreciate the **recording features** of DialShree, enhancing call management and agent support during conversations.

##### Cons

- Users experience delays when switching extensions, highlighting **dialer issues** that impact workflow efficiency.
- Users experience **time delays when switching extensions** on DialShree, affecting their efficiency and workflow.
- Users report notable **time delays** when switching extensions, affecting their overall efficiency with DialShree Predictive Dialer.

#### What Are Recent G2 Reviews of DialShree Predictive Dialer?

**["Support"](https://www.g2.com/survey_responses/dialshree-predictive-dialer-review-9987552)**

**Rating:** 5.0/5.0 stars

_— Sanket S._

[Read full review](https://www.g2.com/survey_responses/dialshree-predictive-dialer-review-9987552)

**["Excellent Experience with DialShree Dialer – Highly Recommended"](https://www.g2.com/survey_responses/dialshree-predictive-dialer-review-10650350)**

**Rating:** 4.5/5.0 stars

_— Mifta S._

[Read full review](https://www.g2.com/survey_responses/dialshree-predictive-dialer-review-10650350)

#### What Are G2 Users Discussing About DialShree Predictive Dialer?

- [What is DialShree Predictive Dialer used for?](https://www.g2.com/discussions/what-is-dialshree-predictive-dialer-used-for)

### [NobelBiz OMNI+](https://www.g2.com/products/nobelbiz-omni/reviews)

The NobelBiz OMNI+ cloud call center solution is our software product designed to be fully compatible with our carrier network, taking it to new heights of performance. NobelBiz OMNI+ has a unique blend of capabilities: from Omnichannel, Impressive API integrations, and fast implementation, to simple cross-channel campaign setup and remote work, to name but a few. NobelBiz OMNI+ is a true customizable powerhouse of productivity that integrates all main functions of a complete cloud contact center solution. Besides an impressive selection of built-in applications such as a complete IVR builder and compliance tools, it boasts an intuitive agent interface and a customizable supervisor dashboard. Last but not least, NobelBiz OMNI+ is that it can deploy real omnichannel capabilities, integrating a series of novel channels such as Facebook, WhatsApp, or Telegram, among others.

**Average Rating:** 4.8/5.0

**Total Reviews:** 18

#### How Do G2 Users Rate NobelBiz OMNI+?

- **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.3/10)

#### Who Is the Company Behind NobelBiz OMNI+?

- **Seller:** [NobelBiz](https://www.g2.com/sellers/nobelbiz)
- **Year Founded:** 2005
- **HQ Location:** Cheyenne, WY
- **Twitter:** @NobelBiz  
569 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=422c935e4ef3acba45518414a31809026e042ebd0598cbf1a04e5e7f955d3ad5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fnobelbiz-inc-%2F&secure%5Burl_type%5D=linkedin_company_website)  
35 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 67% Medium, 33% Small

#### What Are Recent G2 Reviews of NobelBiz OMNI+?

**["Dialer is smooth Nobel like the name itself"](https://www.g2.com/survey_responses/nobelbiz-omni-review-7307800)**

**Rating:** 5.0/5.0 stars

_— Smita P._

[Read full review](https://www.g2.com/survey_responses/nobelbiz-omni-review-7307800)

**["We added Human call initiator feature to our dialing strategy without braking the bank"](https://www.g2.com/survey_responses/nobelbiz-omni-review-7968334)**

**Rating:** 5.0/5.0 stars

_— Carlos B._

[Read full review](https://www.g2.com/survey_responses/nobelbiz-omni-review-7968334)

#### What Are G2 Users Discussing About NobelBiz OMNI+?

- [What is NobelBiz OMNI+ used for?](https://www.g2.com/discussions/what-is-nobelbiz-omni-used-for) - 1 comment

### [Vaani: An Omni channel contact center solution](https://www.g2.com/products/vaani-an-omni-channel-contact-center-solution/reviews)

VAANI is an innovative product that provides an omnichannel solution for contact centers. VAANI aims to provide custom call center solutions for simplifying businesses through enhancing their CX and providing accelerated sales engagement. It provides mobility for accessing the cloud contact center software through any of the devices and browsers. Equipped with all the modes of communication, it brings the right resources and insights that help improve faster in the business cycle.

**Average Rating:** 5.0/5.0

**Total Reviews:** 3

#### How Do G2 Users Rate Vaani: An Omni channel contact center solution?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.3/10)
- **Evaluation:** 10.0/10 (Category avg: 9.1/10)
- **Calibration:** 10.0/10 (Category avg: 8.9/10)
- **Integrations:** 9.2/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Vaani: An Omni channel contact center solution?

- **Seller:** [Eureka Digitisation and Automation Services](https://www.g2.com/sellers/eureka-digitisation-and-automation-services)
- **Year Founded:** 2020
- **HQ Location:** Thane, IN
- **Twitter:** @eDAS\_Automation  
104 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=610706cf96dbf07a5625637ba42588fc8a3028dc8831cc8dada3d325e7eb843d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fedastech&secure%5Burl_type%5D=linkedin_company_website)  
38 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 67% Large, 33% Small

#### What Are Recent G2 Reviews of Vaani: An Omni channel contact center solution?

**["All-in-one dialer solution for all industries"](https://www.g2.com/survey_responses/vaani-an-omni-channel-contact-center-solution-review-7611973)**

**Rating:** 5.0/5.0 stars

_— Verified User in Writing and Editing_

[Read full review](https://www.g2.com/survey_responses/vaani-an-omni-channel-contact-center-solution-review-7611973)

**["Helpful and exactly we wanted for our process."](https://www.g2.com/survey_responses/vaani-an-omni-channel-contact-center-solution-review-5376824)**

**Rating:** 5.0/5.0 stars

_— Shweta W._

[Read full review](https://www.g2.com/survey_responses/vaani-an-omni-channel-contact-center-solution-review-5376824)

#### What Are G2 Users Discussing About Vaani: An Omni channel contact center solution?

- [What is Vaani: An Omni channel contact center solution used for?](https://www.g2.com/discussions/what-is-vaani-an-omni-channel-contact-center-solution-used-for)

### [Verint Workforce Management Professional (formerly Verint Monet)](https://www.g2.com/products/verint-workforce-management-professional-formerly-verint-monet/reviews)

Verint Monet WFO, by Verint Monet is an effective and easy to adopt cloud-based workforce optimization solution that includes workforce management, quality management, performance management and analytics, all in one integrated platform. Verint Monet WFM: Create more accurate forecasts, develop more effective call center schedules and increase agent adherence Workforce Management for Salesforce — Provides an advanced omnichannel WFM solution directly from Salesforce. Agents can access essential workforce management information such as schedules, adherence status, performance status, personal time-off requests, and real-time alerts, all while never leaving their Salesforce screen Quality Management – Increase productivity, provide better customer service & comply with legal requirements. Evaluate customer interaction identify coaching opportunities and customer experience detractors. Performance Management – Easily track, analyze and manage agent, group and center performance to optimize customer service. Customers can quickly and easily optimize all aspects of their workforce with one cost effective solution that is easy to implement in 30 to 60 days, delivers rapid payback and is very IT friendly through its secure cloud-based model. Verint Monet has helped many contact centers deliver great customer service and experiences while gaining better insights and cost management.

**Average Rating:** 4.0/5.0

**Total Reviews:** 22

#### How Do G2 Users Rate Verint Workforce Management Professional (formerly Verint Monet)?

- **Has the product been a good partner in doing business?:** 8.1/10 (Category avg: 9.3/10)

#### Who Is the Company Behind Verint Workforce Management Professional (formerly Verint Monet)?

- **Seller:** [Verint](https://www.g2.com/sellers/verint)
- **Year Founded:** 1994
- **HQ Location:** Melville, New York
- **Twitter:** @Verint  
7,739 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4b20cca92e44af2b98c53797e90b6315728690101f1adedb4ff45cb9ca0e59f4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fverint&secure%5Burl_type%5D=linkedin_company_website)  
4,343 employees on LinkedIn®
- **Ownership:** Thoma Bravo

#### Who Uses This Product?

- **Company Size:** 74% Medium, 26% Large

#### What Do G2 Reviewers Say About Verint Workforce Management Professional (formerly Verint Monet)?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **easy integrations** with various ACD sources, enhancing connectivity with their existing systems.
- Users appreciate the **easy integrations** with various third-party ACD sources and other business solutions.
- Users appreciate the **seamless CRM integration** with Salesforce and 8x8, enhancing overall efficiency and workflow.
- Users value the **quick response times** of Verint Workforce Management, enhancing agent request handling efficiency.

##### Cons

- Users find the **agent scheduling process time-consuming** and wish for a more streamlined experience with fewer clicks.
- Users find the **complexity** of Verint Workforce Management Professional confusing, needing automation and AI for improvement.
- Users find the **inadequate AI capabilities** of Verint Workforce Management Professional lead to complexity and confusion in operations.
- Users find **limited options** for request management in Verint Workforce Management, along with insufficient app support.
- Users report **missing features** like limited request management and inadequate app support in Verint Workforce Management Professional.

#### What Are Recent G2 Reviews of Verint Workforce Management Professional (formerly Verint Monet)?

**["Verint Monet WFM"](https://www.g2.com/survey_responses/verint-workforce-management-professional-formerly-verint-monet-review-10296006)**

**Rating:** 4.0/5.0 stars

_— Verified User in Telecommunications_

[Read full review](https://www.g2.com/survey_responses/verint-workforce-management-professional-formerly-verint-monet-review-10296006)

**["Verint WFM configuration consultant"](https://www.g2.com/survey_responses/verint-workforce-management-professional-formerly-verint-monet-review-10536301)**

**Rating:** 5.0/5.0 stars

_— Verified User in Computer & Network Security_

[Read full review](https://www.g2.com/survey_responses/verint-workforce-management-professional-formerly-verint-monet-review-10536301)

#### What Are G2 Users Discussing About Verint Workforce Management Professional (formerly Verint Monet)?

- [Does Verint have an API?](https://www.g2.com/discussions/does-verint-have-an-api)
- [What is Verint workforce?](https://www.g2.com/discussions/what-is-verint-workforce)
- [How does Verint WFM work?](https://www.g2.com/discussions/verint-monet-workforce-engagement-how-does-verint-wfm-work)
- [What is Verint software used for?](https://www.g2.com/discussions/verint-monet-workforce-engagement-what-is-verint-software-used-for)

### [VisualCue](https://www.g2.com/products/visualcue/reviews)

VisualCue provides a platform that transforms data from numbers into intuitive, iconic representations that harness the power of human sight and allow anyone to gain tactical, actionable insights.

**Average Rating:** 3.8/5.0

**Total Reviews:** 3

#### How Do G2 Users Rate VisualCue?

- **Evaluation:** 9.2/10 (Category avg: 9.1/10)
- **Calibration:** 9.2/10 (Category avg: 8.9/10)
- **Integrations:** 5.8/10 (Category avg: 8.8/10)

#### Who Is the Company Behind VisualCue?

- **Seller:** [VisualCue](https://www.g2.com/sellers/visualcue)
- **Year Founded:** 2007
- **HQ Location:** Provo, US
- **Twitter:** @VisualCue  
556 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ca42666c1b1f4e9e474b491e9e3dc28e01ec121d3ace6df11f41bd541329cd81&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1982071&secure%5Burl_type%5D=linkedin_company_website)  
6 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium, 33% Large

#### What Are Recent G2 Reviews of VisualCue?

**["See complex data sets in action"](https://www.g2.com/survey_responses/visualcue-review-9852549)**

**Rating:** 4.5/5.0 stars

_— Arnaud B._

[Read full review](https://www.g2.com/survey_responses/visualcue-review-9852549)

**["Timely Intelligence for Sharing Insights for Business Development"](https://www.g2.com/survey_responses/visualcue-review-9836395)**

**Rating:** 4.5/5.0 stars

_— Epham D._

[Read full review](https://www.g2.com/survey_responses/visualcue-review-9836395)

### [ConvoZen.AI](https://www.g2.com/products/convozen-ai/reviews)

ConvoZen is an enterprise-grade Unified Conversational Agent Platform that turns conversations into outcomes on a single AI Agent Stack. Built on proprietary STT and TTS models that beat all the prominent benchmarks, Voice Agents handle inbound and outbound conversations across regional languages, while the AI Copilot works alongside human agents in real time and Supervisor Agents give team leads full visibility across every interaction. Together they help contact centers improve productivity by 10x, with 100% of conversations scored, checked for compliance, and turned into actionable intelligence.

**Average Rating:** 4.8/5.0

**Total Reviews:** 3

#### How Do G2 Users Rate ConvoZen.AI?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.3/10)

#### Who Is the Company Behind ConvoZen.AI?

- **Seller:** [NoBroker Technologies Pvt Ltd](https://www.g2.com/sellers/nobroker-technologies-pvt-ltd)
- **Year Founded:** 2021
- **HQ Location:** Bengaluru East, IN
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bf46419b085511540bee73d414ea42c9604f0fb7be8a7ab31ca269c6e0fa0e16&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fconvozen-ai%2F&secure%5Burl_type%5D=linkedin_company_website)  
26 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Large, 50% Medium

#### What Do G2 Reviewers Say About ConvoZen.AI?

_AI-generated summary from verified user reviews_

##### Pros

- Users highlight the **auditing efficiency** of ConvoZen.AI, significantly enhancing agent performance and customer interaction insights.
- Users highlight the **excellent customer support** and product training that enhance their experience with ConvoZen.AI.
- Users value the **customization options** of ConvoZen.AI, enhancing their experience and meeting specific business needs.
- Users find the **ease of use** of ConvoZen.AI highly beneficial for seamless communication experiences.
- Users appreciate the **easy integrations** with CRM, enhancing business value and user-friendly experience.

#### What Are Recent G2 Reviews of ConvoZen.AI?

**["Incredibly useful for quality assurance"](https://www.g2.com/survey_responses/convozen-ai-review-10312131)**

**Rating:** 5.0/5.0 stars

_— Rimlee P._

[Read full review](https://www.g2.com/survey_responses/convozen-ai-review-10312131)

**["Must have conversational analytical tool for Enterprise and mid size companies"](https://www.g2.com/survey_responses/convozen-ai-review-8738546)**

**Rating:** 4.5/5.0 stars

_— Verified User in Computer Software_

[Read full review](https://www.g2.com/survey_responses/convozen-ai-review-8738546)

### [Cotera OS](https://www.g2.com/products/cotera-os/reviews)

Cotera is the fastest way to build an AI agent. With Cotera, top teams (like Bilt Rewards, Coterie, Peloton, and Skims) are building AI agents and workflows, automating their complex, high-frequency tasks & processes, saving time and driving major gains on the balance sheet and with customer experiences. Create an agent by typing instructions like you would to a co-worker. Then give it access to hundreds of tools, and watch it work. With first-of-its-kind controls, you not only get an extremely EASY TO USE platform, but: - consistent results - can see what your agent did and why - can set cost controls on agents and processes

**Average Rating:** 4.8/5.0

**Total Reviews:** 3

#### How Do G2 Users Rate Cotera OS?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.3/10)

#### Who Is the Company Behind Cotera OS?

- **Seller:** [Cotera](https://www.g2.com/sellers/cotera)
- **Year Founded:** 2022
- **HQ Location:** New York, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=fe93109e955fa6e2d34f66b6c82d616fa60a463cb8a0094d58d0a1286671e8ac&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcoterahq%2F&secure%5Burl_type%5D=linkedin_company_website)  
17 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Do G2 Reviewers Say About Cotera OS?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **customer insights** from Cotera OS, enabling real-time data aggregation for improved operations and decision-making.
- Users praise Cotera OS for its **automation capabilities** that significantly enhance efficiency and streamline workflows across departments.
- Users praise the **phenomenal customer support** from Cotera, highlighting their effectiveness in resolving major initiatives and issues.
- Users praise Cotera OS for its **efficient data management** , enabling real-time insights and enhancing team collaboration.
- Users find **setup easy and quick** with Cotera OS, enabling seamless integration and efficient team collaboration.

##### Cons

- Users note that Cotera OS is not fully self-service, relying on a **data scientist for support** during setup.
- Users find the **inadequate AI capabilities** of Cotera OS limit their self-service experience and require additional support.

#### What Are Recent G2 Reviews of Cotera OS?

**["Such a powerful tool"](https://www.g2.com/survey_responses/cotera-os-review-10886216)**

**Rating:** 4.5/5.0 stars

_— Sean C._

[Read full review](https://www.g2.com/survey_responses/cotera-os-review-10886216)

**["Game Changing Tool"](https://www.g2.com/survey_responses/cotera-os-review-10771941)**

**Rating:** 5.0/5.0 stars

_— Taryn O._

[Read full review](https://www.g2.com/survey_responses/cotera-os-review-10771941)

### [EmberQA](https://www.g2.com/products/emberqa/reviews)

EmberQA is an AI-powered Quality Assurance platform that helps contact centers automatically score 100% of customer interactions (calls, chats, and documents) using their own QA rubrics. Instead of manually reviewing a small sample of calls, EmberQA evaluates every conversation in real time, highlights compliance risks, and provides actionable coaching insights to improve agent performance. With customizable scorecards, intuitive dashboards, and seamless integrations with leading telephony and CRM platforms, EmberQA gives operations teams complete visibility into quality and performance, saving supervisors hours each week while improving customer experience and consistency across the organization.

**Average Rating:** 5.0/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate EmberQA?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.3/10)
- **Evaluation:** 10.0/10 (Category avg: 9.1/10)
- **Calibration:** 10.0/10 (Category avg: 8.9/10)
- **Integrations:** 10.0/10 (Category avg: 8.8/10)

#### Who Is the Company Behind EmberQA?

- **Seller:** [EmberQA](https://www.g2.com/sellers/emberqa)
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=06db853121cd43b5253c17a8376ca917a75e94beb3646c81996ef7a71f5ccc1f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Femberqa%2F&secure%5Burl_type%5D=linkedin_company_website)

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Do G2 Reviewers Say About EmberQA?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **AI-powered detection** in EmberQA, significantly enhancing their QA metrics and alert capabilities.
- Users value the **automation capabilities** of EmberQA, which significantly enhance their QA metrics and efficiencies.
- Users value the **AI-powered Red Flag alerts** in EmberQA that easily detect customer frustration without complex configurations.

##### Cons

- Users wish for a **dark theme** in EmberQA to reduce eye strain during late-night work sessions.

#### What Are Recent G2 Reviews of EmberQA?

**["Powerful Red Flag Alerts in EmberQA"](https://www.g2.com/survey_responses/emberqa-review-11810283)**

**Rating:** 5.0/5.0 stars

_— Riley A._

[Read full review](https://www.g2.com/survey_responses/emberqa-review-11810283)

**["Insurance Agency Love it"](https://www.g2.com/survey_responses/emberqa-review-11816851)**

**Rating:** 5.0/5.0 stars

_— Jeff S._

[Read full review](https://www.g2.com/survey_responses/emberqa-review-11816851)

### [Fin](https://www.g2.com/products/fin-2021-05-13/reviews)

Fin’s process instrumentation and analytics software builds a complete picture of your entire team’s work across all applications, so you can drive process, tooling, and coaching improvements, and clearly track the impact of your changes. Our browser plugin automatically logs the full clickstream of every team member's work and enriches your event stream with case records, video, and audio recordings to build a complete and real-time dataset of your operations. Get the missing data set your organization needs to connect the dots between process and outcomes and scientifically optimize the quality and efficiency of customer support.

**Average Rating:** 3.3/5.0

**Total Reviews:** 3

#### How Do G2 Users Rate Fin?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.3/10)

#### Who Is the Company Behind Fin?

- **Seller:** [Fin](https://www.g2.com/sellers/fin)
- **Year Founded:** 2019
- **HQ Location:** San Francisco, US
- **Twitter:** @betterwithfin  
1,024 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1b5ecc5257008cb10a273cee4d455b421d0c255a7398113c18bbb4cfa8edbf9b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbetterwithfin%2F&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 67% Large, 33% Medium

#### What Are Recent G2 Reviews of Fin?

**["Reliable Business Intelligence Solution"](https://www.g2.com/survey_responses/fin-review-4971258)**

**Rating:** 4.5/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/fin-review-4971258)

**["Optimize the process efficiency"](https://www.g2.com/survey_responses/fin-review-6905364)**

**Rating:** 4.5/5.0 stars

_— Smriti C._

[Read full review](https://www.g2.com/survey_responses/fin-review-6905364)

#### What Are G2 Users Discussing About Fin?

- [What are the features of accounting software?](https://www.g2.com/discussions/fin-what-are-the-features-of-accounting-software)
- [What is financial software used for?](https://www.g2.com/discussions/what-is-financial-software-used-for)
- [What are three features of an integrated financial management system?](https://www.g2.com/discussions/what-are-three-features-of-an-integrated-financial-management-system)

### [Kaizo](https://www.g2.com/products/kaizo/reviews)

Kaizo is your AI-powered customer service quality assurance tool, giving you complete coverage for valuable insights. Most support QA tools evaluate 3-5% of your tickets and call it quality assurance. Kaizo's Auto QA evaluates 100% of every conversation against your exact quality criteria: automatically scoring, commenting, and surfacing insights the moment cases close. \*\*Proven impact:\*\* - 100% ticket coverage (vs. 3-5% industry standard) - 2x QA capacity without scaling headcount - 75% reduction in coaching prep time - 150% ROI on automation - Implementation in days, not months \*\*Built for large support teams who have outgrown manual QA\*\* Kaizo transforms how scaling support operations handle quality assurance, coaching, and data insights. Whether you're managing 50 agents or 500, our platform delivers complete conversation coverage without increasing QA headcount. \*\*AutoPilot: Set quality assurance to self-drive mode\*\* Train Kaizo's AI to your quality rubric, connect your knowledge base, and let AutoPilot evaluate every resolved ticket with detailed comments and scores. Your QA team shifts from grading tickets to analyzing patterns, with 100% coverage revealing trends that sampling never could. Customers report 75% reduction in coaching prep time after implementing AutoPilot. \*\*Insights that drive business decisions\*\* Stop preparing spreadsheets with fragmented data. Kaizo consolidates QA scores, sentiment analysis, empathy tracking, and performance metrics into decision-ready dashboards. Spot churn signals, prevent escalations, and detect compliance risks before they cost you. Ask questions, get answers: no data science degree required. \*\*AI Coaching: Personalized feedback at scale\*\* Generate ready-made coaching cards instantly by pulling from 100% of an agent's ratings, not cherry-picked examples. Managers review, add context, and deploy data-driven feedback in minutes instead of hours. Support multilingual teams with coaching cards in all commonly used languages. \*\*Enterprise-ready from day one\*\* SOC 2 certified, ISO 27001 certified, GDPR compliant. Switch AI models without migration pain. Your data stays protected within a privacy-first architecture designed for regulated industries. \*\*Integrates with your existing stack\*\* Native integrations with Zendesk and Salesforce. Works with the tools you already use.

**Average Rating:** 5.0/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate Kaizo?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.3/10)
- **Evaluation:** 10.0/10 (Category avg: 9.1/10)
- **Calibration:** 8.3/10 (Category avg: 8.9/10)
- **Integrations:** 10.0/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Kaizo?

- **Seller:** [Kaizo](https://www.g2.com/sellers/kaizo-bb41d4b0-ab1c-4f99-b5af-b007a9a19b23)
- **Year Founded:** 2018
- **HQ Location:** Amsterdam, NL
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f10dd5f43992de992df44169553a5fdb57f608a8605bfb4b82b807843423b655&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fkaizohq&secure%5Burl_type%5D=linkedin_company_website)  
25 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of Kaizo?

**["A dynamic, user-friendly tool for effective and efficient performance management!"](https://www.g2.com/survey_responses/kaizo-review-8000230)**

**Rating:** 5.0/5.0 stars

_— Jessica S._

[Read full review](https://www.g2.com/survey_responses/kaizo-review-8000230)

**["Exceptional tool for team performance and fun ground-breaking Gamification proposal."](https://www.g2.com/survey_responses/kaizo-review-8017992)**

**Rating:** 5.0/5.0 stars

_— Andrea M._

[Read full review](https://www.g2.com/survey_responses/kaizo-review-8017992)

### [MyQuality](https://www.g2.com/products/myquality/reviews)

A quality call monitoring solution to help you understand trends and data and improve your customer service!

**Average Rating:** 4.8/5.0

**Total Reviews:** 2

#### Who Is the Company Behind MyQuality?

- **Seller:** [Accenture](https://www.g2.com/sellers/accenture)
- **Year Founded:** 1989
- **HQ Location:** Dublin, Ireland
- **Twitter:** @Accenture  
515,103 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7eb30815b1ec7f09cf0efa6b09fb00ef00bf2d97ebbb5dbc86fc5d0cd8cc8a69&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Faccenture&secure%5Burl_type%5D=linkedin_company_website)  
672,927 employees on LinkedIn®
- **Ownership:** NYSE:ACN

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Do G2 Reviewers Say About MyQuality?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of MyQuality, finding it straightforward and beginner-friendly for newcomers.
- Users value the **easy implementation** of MyQuality, appreciating its affordability and straightforward setup for new subscribers.
- Users value the **easy integrations** of MyQuality, enhancing their workflows with seamless connectivity to various systems.
- Users value the **flexibility of workflows** in MyQuality, benefiting from crystal clear voice and easy system integration.

##### Cons

- Users find the **reporting capabilities inadequate** , limiting insights and causing frustration in data analysis.

#### What Are Recent G2 Reviews of MyQuality?

**["Maximizing Call Center Strenght with MyQuality"](https://www.g2.com/survey_responses/myquality-review-11241137)**

**Rating:** 5.0/5.0 stars

_— Shadab S._

[Read full review](https://www.g2.com/survey_responses/myquality-review-11241137)

**["The Reliable and Digital Solution for Documenting Issues."](https://www.g2.com/survey_responses/myquality-review-10447240)**

**Rating:** 4.5/5.0 stars

_— Moris F._

[Read full review](https://www.g2.com/survey_responses/myquality-review-10447240)

### [QEval](https://www.g2.com/products/qeval/reviews)

QEval is a contact center quality assurance platform that evaluates customer interactions across voice, chat, and email channels. The software combines manual quality monitoring workflows with AI powered speech analytics to score interactions, detect compliance violations, and analyze customer sentiment. The platform enables quality teams to build customizable evaluation scorecards, monitor agent performance in real time, and connect evaluation results directly to coaching assignments. Supervisors can track coaching completion, measure behavioral changes over time, and maintain libraries of reference interactions demonstrating effective techniques. QEval Speech, the analytics module, processes customer interactions to surface patterns in agent behavior, customer sentiment, and process adherence. The system flags compliance risks, identifies coaching opportunities, and generates automated quality scores. This reduces manual evaluation workload while expanding coverage beyond traditional sample based QA approaches. Reporting capabilities include pre built reports, customizable dashboards, and trend analysis tools. Dashboards display KPIs at organizational, campaign, team, and agent levels. Reports can be filtered by date range, scorecard category, or custom parameters. The platform integrates with existing telephony systems, CRMs, call recording platforms, and workforce management tools via API, SFTP, and cloud storage connections. This allows deployment within established technology stacks without requiring platform replacement. QEval supports compliance monitoring for regulated industries including healthcare, financial services, and telecommunications. Role based access controls and recording encryption address data security requirements. All interactions are logged and retained to support audit documentation. QEval is developed by Etech Global Services, a contact center services provider operating since 2003. The platform is available as cloud hosted SaaS with a 30 day free trial for qualified organizations.

**Average Rating:** 5.0/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate QEval?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.3/10)
- **Evaluation:** 10.0/10 (Category avg: 9.1/10)
- **Calibration:** 10.0/10 (Category avg: 8.9/10)
- **Integrations:** 10.0/10 (Category avg: 8.8/10)

#### Who Is the Company Behind QEval?

- **Seller:** [Etech Global Services](https://www.g2.com/sellers/etech-global-services-ef01de7f-cab5-45a5-8ebc-4496d028017b)
- **Year Founded:** 2003
- **HQ Location:** Nacogdoches, Texas, United States
- **Twitter:** @EtechGS  
1,939 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2639d0c3dd22acf09f7a7ab2c4a403f7c1b09a5fad481bc67aa7c8d577739703&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fetech-global-services&secure%5Burl_type%5D=linkedin_company_website)  
3,210 employees on LinkedIn®
- **Ownership:** Private

#### Who Uses This Product?

- **Company Size:** 50% Large, 50% Medium

#### What Do G2 Reviewers Say About QEval?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **extensive reporting features** of QEval, enabling comprehensive insights and easy report generation.
- Users value the **comprehensive auditing features** of QEval, enabling detailed insights and extensive reporting options.
- Users value the **excellent call quality** and comprehensive reporting features of QEval for optimized insights.
- Users value the **comprehensive customer support** of QEval, seamlessly integrating insights and reporting features for daily use.
- Users value the **daily use** of QEval for its extensive reporting and consolidated agent insights in one place.

#### What Are Recent G2 Reviews of QEval?

**["QEval Pro"](https://www.g2.com/survey_responses/qeval-review-5158805)**

**Rating:** 5.0/5.0 stars

_— Shannon H._

[Read full review](https://www.g2.com/survey_responses/qeval-review-5158805)

**["Amazing Analytic tool. One stop solution for all your Quality requirements"](https://www.g2.com/survey_responses/qeval-review-11695437)**

**Rating:** 5.0/5.0 stars

_— Sohel S._

[Read full review](https://www.g2.com/survey_responses/qeval-review-11695437)

#### What Are G2 Users Discussing About QEval?

- [What is QEval Pro used for?](https://www.g2.com/discussions/what-is-qeval-pro-used-for)

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- [Call Center Infrastructure (CCI)](/categories/call-center-infrastructure-cci)
- [Contact Center](/categories/contact-center)

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[Browse Contact Center Quality Assurance Themes](/categories/contact-center-quality-assurance/themes)

 ![Jeffrey Lin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeffrey Lin")
JL

Researched and written by [Jeffrey Lin](https://research.g2.com/insights/author/jeffrey-lin)

Updated October 3, 2024

Contact center quality assurance software is designed to help businesses evaluate the performance of their customer service operations. For call centers and customer service teams, quality assurance (QA) is an essential process for improving customer satisfaction and employee engagement. Contact center quality assurance software is primarily used by customer service managers to assess agent performance, provide timely feedback to employees, and increase department productivity. Contact center quality assurance software can be integrated with other sales or customer service tools such as [CRM software](https://www.g2.com/categories/crm) or [help desk software](https://www.g2.com/categories/help-desk), but many also offer the option to be used as a standalone product.

While many companies offer contact center quality assurance solutions as a standalone product, there are a few who offer an all-in-one solution in which quality assurance is provided as an additional feature along with the product’s core offering.

To qualify for inclusion in the Contact Center Quality Assurance category, a product must:

- Facilitate the creation and customization of scorecards for evaluating customer interactions
- Offer tools for delivering personalized feedback or coaching sessions to agents
- Provide analytics that give insight into team and agent performance
- Integrate with other customer service or CRM software
- Be specifically intended for use within a call center environment

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