# Top Free Contact Center Quality Assurance Software - Page 3 ## How Many Contact Center Quality Assurance Software Products Does G2 Track? **Total Products under this Category:** 168 ### Category Stats (Aug 2026) - **Average Rating:** 4.53/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** EdgeTier (+1.49%) - Among all products in this category, EdgeTier recorded the largest rating increase compared to last month _Last updated: August 05, 2026_ ## How Does G2 Rank Contact Center Quality Assurance Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 35,400+ Authentic Reviews - 168+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Contact Center Quality Assurance Software ![G2 Grid® for Contact Center Quality Assurance Software plotting products by satisfaction and market presence](https://www.g2.com/categories/contact-center-quality-assurance/grids.png?focus%5B%5D=5494&focus%5B%5D=1173&focus%5B%5D=1173027&focus%5B%5D=88148&focus%5B%5D=9177&focus%5B%5D=4215&focus%5B%5D=130653&focus%5B%5D=5511) Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), RingEX, my.SQM Auto QA, evaluagent, ScorebuddyCX, Genesys Cloud CX, Hiya Connect Branded Call, and Talkdesk. Underlying data: [Grid® JSON](https://www.g2.com/categories/contact-center-quality-assurance/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=ringex&focus%5B%5D=my-sqm-auto-qa&focus%5B%5D=evaluagent&focus%5B%5D=scorebuddycx&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=hiya-connect-branded-call&focus%5B%5D=talkdesk) **Sponsored** ### EdgeTier Are you tired of excel sheets, pivot tables, reading transcripts, filling QA forms, building custom dashboards, to find answers to "what is going on in my contact centre"? You've come to the right place. The EdgeTier Conversational Intelligence and Support Platform helps Customer Support teams uncover the missed insights in their support and survey messages, react faster to emerging customer issues, and have the data they need at their fingertips to make decisions, positioning the contact centre as a strategic hub of insights for the entire company. Global Brands like Abercrombie & Fitch, CarTrawler, TUI Travel, and Ryanair use EdgeTier to process millions of customer messages, boost NPS, CSAT and first contact resolution scores, as well as improve overall efficiency. Having 24/7 insights into customer attitudes, helps you understand customer issues, detect emerging conversational trends in real time, and improve agent performance. Key functionality: - Real-time integrations with every customer contact centre system - Proactive AI alerting with real time detection of unforeseen customer issues - Automated Agent QA performance reports and analysis - Automatic tagging of customer messages and surveys - Get real-time alerts for critical customer interactions (set up in advance) - Sentiment analysis and emotion detection of all your customer and agent interactions - Real-time reporting and KPI analysis - AI assisted chat and email handling EdgeTier seamlessly integrates with existing customer support systems without needing any IT time, and monitors customer conversations 24/7 in multilingual environments, as well as providing prompts to support agents speaking to customers. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1989&secure%5Bchosen_at%5D=2026-08-08T19%3A48%3A36Z&secure%5Bdisplayable_resource_id%5D=1989&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1989&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=115228&secure%5Bresource_id%5D=1989&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcontact-center-quality-assurance%2Ffree%3Fpage%3D3&secure%5Btoken%5D=1cc127e46ab7316231b5f02aaf3d44463373b9384fe2a7da2c3688bf932da29a&secure%5Burl%5D=https%3A%2F%2Fwww.edgetier.com%2Fcustomer-conversation-analytics%3Futm_source%3Dg2%26utm_medium%3Dpaid%26utm_campaign%3Dg2-contact-center-2026&secure%5Burl_type%5D=custom_url) ### [Kaizo](https://www.g2.com/products/kaizo/reviews) Kaizo is your AI-powered customer service quality assurance tool, giving you complete coverage for valuable insights. Most support QA tools evaluate 3-5% of your tickets and call it quality assurance. Kaizo's Auto QA evaluates 100% of every conversation against your exact quality criteria: automatically scoring, commenting, and surfacing insights the moment cases close. \*\*Proven impact:\*\* - 100% ticket coverage (vs. 3-5% industry standard) - 2x QA capacity without scaling headcount - 75% reduction in coaching prep time - 150% ROI on automation - Implementation in days, not months \*\*Built for large support teams who have outgrown manual QA\*\* Kaizo transforms how scaling support operations handle quality assurance, coaching, and data insights. Whether you're managing 50 agents or 500, our platform delivers complete conversation coverage without increasing QA headcount. \*\*AutoPilot: Set quality assurance to self-drive mode\*\* Train Kaizo's AI to your quality rubric, connect your knowledge base, and let AutoPilot evaluate every resolved ticket with detailed comments and scores. Your QA team shifts from grading tickets to analyzing patterns, with 100% coverage revealing trends that sampling never could. Customers report 75% reduction in coaching prep time after implementing AutoPilot. \*\*Insights that drive business decisions\*\* Stop preparing spreadsheets with fragmented data. Kaizo consolidates QA scores, sentiment analysis, empathy tracking, and performance metrics into decision-ready dashboards. Spot churn signals, prevent escalations, and detect compliance risks before they cost you. Ask questions, get answers: no data science degree required. \*\*AI Coaching: Personalized feedback at scale\*\* Generate ready-made coaching cards instantly by pulling from 100% of an agent's ratings, not cherry-picked examples. Managers review, add context, and deploy data-driven feedback in minutes instead of hours. Support multilingual teams with coaching cards in all commonly used languages. \*\*Enterprise-ready from day one\*\* SOC 2 certified, ISO 27001 certified, GDPR compliant. Switch AI models without migration pain. Your data stays protected within a privacy-first architecture designed for regulated industries. \*\*Integrates with your existing stack\*\* Native integrations with Zendesk and Salesforce. Works with the tools you already use. **Average Rating:** 5.0/5.0 **Total Reviews:** 2 #### How Do G2 Users Rate Kaizo? - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.3/10) - **Evaluation:** 10.0/10 (Category avg: 9.1/10) - **Calibration:** 8.3/10 (Category avg: 8.9/10) - **Third-Party Integrations:** 10.0/10 (Category avg: 8.8/10) #### Who Is the Company Behind Kaizo? - **Seller:** [Kaizo](https://www.g2.com/sellers/kaizo-bb41d4b0-ab1c-4f99-b5af-b007a9a19b23) - **Year Founded:** 2018 - **HQ Location:** Amsterdam, NL - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f10dd5f43992de992df44169553a5fdb57f608a8605bfb4b82b807843423b655&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fkaizohq&secure%5Burl_type%5D=linkedin_company_website) 25 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Small #### What Are Recent G2 Reviews of Kaizo? **["A dynamic, user-friendly tool for effective and efficient performance management!"](https://www.g2.com/survey_responses/kaizo-review-8000230)** **Rating:** 5.0/5.0 stars _— Jessica S._ [Read full review](https://www.g2.com/survey_responses/kaizo-review-8000230) **["Exceptional tool for team performance and fun ground-breaking Gamification proposal."](https://www.g2.com/survey_responses/kaizo-review-8017992)** **Rating:** 5.0/5.0 stars _— Andrea M._ [Read full review](https://www.g2.com/survey_responses/kaizo-review-8017992) ### [QEval](https://www.g2.com/products/qeval/reviews) QEval is a contact center quality assurance platform that evaluates customer interactions across voice, chat, and email channels. The software combines manual quality monitoring workflows with AI powered speech analytics to score interactions, detect compliance violations, and analyze customer sentiment. The platform enables quality teams to build customizable evaluation scorecards, monitor agent performance in real time, and connect evaluation results directly to coaching assignments. Supervisors can track coaching completion, measure behavioral changes over time, and maintain libraries of reference interactions demonstrating effective techniques. QEval Speech, the analytics module, processes customer interactions to surface patterns in agent behavior, customer sentiment, and process adherence. The system flags compliance risks, identifies coaching opportunities, and generates automated quality scores. This reduces manual evaluation workload while expanding coverage beyond traditional sample based QA approaches. Reporting capabilities include pre built reports, customizable dashboards, and trend analysis tools. Dashboards display KPIs at organizational, campaign, team, and agent levels. Reports can be filtered by date range, scorecard category, or custom parameters. The platform integrates with existing telephony systems, CRMs, call recording platforms, and workforce management tools via API, SFTP, and cloud storage connections. This allows deployment within established technology stacks without requiring platform replacement. QEval supports compliance monitoring for regulated industries including healthcare, financial services, and telecommunications. Role based access controls and recording encryption address data security requirements. All interactions are logged and retained to support audit documentation. QEval is developed by Etech Global Services, a contact center services provider operating since 2003. The platform is available as cloud hosted SaaS with a 30 day free trial for qualified organizations. **Average Rating:** 5.0/5.0 **Total Reviews:** 2 #### How Do G2 Users Rate QEval? - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.3/10) - **Evaluation:** 10.0/10 (Category avg: 9.1/10) - **Calibration:** 10.0/10 (Category avg: 8.9/10) - **Third-Party Integrations:** 10.0/10 (Category avg: 8.8/10) #### Who Is the Company Behind QEval? - **Seller:** [Etech Global Services](https://www.g2.com/sellers/etech-global-services-ef01de7f-cab5-45a5-8ebc-4496d028017b) - **Year Founded:** 2003 - **HQ Location:** Nacogdoches, Texas, United States - **Twitter:** @EtechGS 1,939 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2639d0c3dd22acf09f7a7ab2c4a403f7c1b09a5fad481bc67aa7c8d577739703&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fetech-global-services&secure%5Burl_type%5D=linkedin_company_website) 3,210 employees on LinkedIn® - **Ownership:** Private #### Who Uses This Product? - **Company Size:** 50% Medium, 50% Large #### What Do G2 Reviewers Say About QEval? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **extensive reporting features** of QEval, enabling comprehensive insights and easy report generation. - Users value the **comprehensive auditing features** of QEval, enabling detailed insights and extensive reporting options. - Users value the **excellent call quality** and comprehensive reporting features of QEval for optimized insights. - Users value the **comprehensive customer support** of QEval, seamlessly integrating insights and reporting features for daily use. - Users value the **daily use** of QEval for its extensive reporting and consolidated agent insights in one place. #### What Are Recent G2 Reviews of QEval? **["QEval Pro"](https://www.g2.com/survey_responses/qeval-review-5158805)** **Rating:** 5.0/5.0 stars _— Shannon H._ [Read full review](https://www.g2.com/survey_responses/qeval-review-5158805) **["Amazing Analytic tool. One stop solution for all your Quality requirements"](https://www.g2.com/survey_responses/qeval-review-11695437)** **Rating:** 5.0/5.0 stars _— Sohel S._ [Read full review](https://www.g2.com/survey_responses/qeval-review-11695437) #### What Are G2 Users Discussing About QEval? - [What is QEval Pro used for?](https://www.g2.com/discussions/what-is-qeval-pro-used-for) ### [CustomerSure](https://www.g2.com/products/customersure/reviews) CustomerSure, a UK-based leader in customer feedback, has empowered businesses for over 14 years with our award-winning platform. We simplify collecting Voice of the Customer (VoC) data via web, SMS, email, and IVR. Our partnership approach sets us apart. We work closely with you to understand your unique needs and deliver expert support. This collaboration, combined with our software, helps you quickly identify satisfaction drivers, address issues in real-time, and boost retention and satisfaction. Our platform features feedback segmentation and customer trait targeting, supporting both new and existing VoC programmes with clear return on investment and minimal complexity. CustomerSure offers transparent pricing, no lock-in periods, and a risk-free pilot, making it easy to see the impact of improved customer satisfaction on business results. Join the many CX teams who’ve upgraded from basic tools and experience effortless customer happiness. **Average Rating:** 4.5/5.0 **Total Reviews:** 6 #### How Do G2 Users Rate CustomerSure? - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.3/10) - **Evaluation:** 10.0/10 (Category avg: 9.1/10) - **Calibration:** 10.0/10 (Category avg: 8.9/10) - **Third-Party Integrations:** 8.3/10 (Category avg: 8.8/10) #### Who Is the Company Behind CustomerSure? - **Seller:** [CustomerSure](https://www.g2.com/sellers/customersure) - **Year Founded:** 2010 - **HQ Location:** Newcastle upon Tyne, GB - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=820ef89d52dbe531e03e7df7892e45484eb5003423fcb6a3f92a13e28c6dc1c1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcustomersure%2F&secure%5Burl_type%5D=linkedin_company_website) 6 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 50% Large, 33% Medium #### What Do G2 Reviewers Say About CustomerSure? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **helpful customer support** from Luke and Darren, enhancing their experience with customisation flexibility. - Users value the **flexible customization options** of CustomerSure, enhanced by supportive team members like Luke and Darren. - Users value the **engagement with social posts** , which enhances their connection and interaction with CustomerSure. - Users value the **engagement with social posts** , enhancing interactions and connection through CustomerSure's system. - Users value the **customization flexibility** of CustomerSure, greatly appreciating the helpful support from the team. ##### Cons - Users find the **dashboard lacking in intuitiveness** , making it difficult to navigate and fully utilize the features. - Users feel the **dashboard needs improvement** for better intuitiveness and comprehension, affecting overall usability. - Users find the **dashboard not intuitive** , suggesting improvements for better comprehension and ease of use. #### What Are Recent G2 Reviews of CustomerSure? **["Pleasure to work with!"](https://www.g2.com/survey_responses/customersure-review-10041552)** **Rating:** 5.0/5.0 stars _— Kristine Y._ [Read full review](https://www.g2.com/survey_responses/customersure-review-10041552) **["Flexible software and great service at a good price"](https://www.g2.com/survey_responses/customersure-review-10042100)** **Rating:** 5.0/5.0 stars _— Paul M._ [Read full review](https://www.g2.com/survey_responses/customersure-review-10042100) #### What Are G2 Users Discussing About CustomerSure? - [What is CustomerSure used for?](https://www.g2.com/discussions/customersure-what-is-customersure-used-for) - 1 upvote - [What is CustomerSure used for?](https://www.g2.com/discussions/what-is-customersure-used-for) - 1 upvote ### [Insight7](https://www.g2.com/products/insight7/reviews) Insight7 is an AI-powered conversational intelligence stack for customer-facing teams. It automatically analyzes every interaction at scale, delivering 100% call coverage for quality assurance and compliance, AI-driven roleplay coaching that builds real skills without manager time, intelligent voice and chat agents that qualify leads and drive customer outcomes, and candidate screening that replaces subjective interviews with objective, behavioral assessments. Leaders use Insight7 to monitor & improve performance, enforce compliance, accelerate rep development, and hire better, turning every conversation into measurable revenue and people outcomes. Trusted by 500+ businesses, with SOC 2 Type II, HIPAA, and GDPR compliance built in. **Average Rating:** 4.7/5.0 **Total Reviews:** 13 #### How Do G2 Users Rate Insight7? - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.3/10) #### Who Is the Company Behind Insight7? - **Seller:** [Insight7.io](https://www.g2.com/sellers/insight7-io) - **Year Founded:** 2022 - **HQ Location:** Florida, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e7aeecd9e4b0ced71507aabb86a539dea930a19108dfbbbe6d7e15e7a056c441&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Finsight7hq&secure%5Burl_type%5D=linkedin_company_website) 12 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Information Technology and Services - **Company Size:** 62% Small, 31% Medium #### What Do G2 Reviewers Say About Insight7? _AI-generated summary from verified user reviews_ ##### Pros - Users find Insight7 to be **easy to use** with a user-friendly interface that enhances their research efficiency. - Users value the **insight generation capabilities** of Insight7, significantly enhancing efficiency and depth in research analysis. - Users appreciate the **time-saving insights analysis** of Insight7, enhancing efficiency in evaluating qualitative data significantly. - Users love how Insight7 offers **time-saving capabilities** that streamline their qualitative data analysis process effectively. - Users highlight the **time-saving** benefits of Insight7, streamlining research and enhancing the analysis of qualitative data. ##### Cons - Users are disappointed with **limited free outputs** and the inability to rename or edit documents in their library. - Users desire **more robust features** for visualizing data trends, as current limitations hinder identifying long-term patterns. - Users note **accuracy issues** with Insight7's AI analytics but remain optimistic about future improvements. - Users note that the **accuracy of AI analytics** in Insight7 needs improvement, but see potential for growth. - Users are frustrated by the **feature limitations** of Insight7, particularly the restriction to only 3 free outputs. #### What Are Recent G2 Reviews of Insight7? **["One of the best research support platforms"](https://www.g2.com/survey_responses/insight7-review-10567157)** **Rating:** 5.0/5.0 stars _— Meghan G._ [Read full review](https://www.g2.com/survey_responses/insight7-review-10567157) **["Better experience with Insight7"](https://www.g2.com/survey_responses/insight7-review-11798102)** **Rating:** 4.0/5.0 stars _— Verified User in Telecommunications_ [Read full review](https://www.g2.com/survey_responses/insight7-review-11798102) ### [Luware](https://www.g2.com/products/luware/reviews) Luware delivers cloud-native solutions built for Microsoft Teams, empowering organizations to simplify communication, enhance customer service, and meet strict compliance requirements. With a modular suite spanning contact center, attendant console, workflow automation, and certified compliance recording, Luware unifies collaboration and customer engagement on one secure, scalable platform. Luware Nimbus is a powerful customer experience solution designed to grow with your business. It transforms Microsoft Teams into a customer service hub, offering a single platform to unite your organization’s capabilities—whether it’s an internal helpdesk, a branch office, or a global contact center. Experience effortless compliance and quality monitoring with Luware Recording, the definitive cloud-based solution for capturing, storing, and analyzing conversations across platforms. Backed by Verint’s cutting-edge recording technology and managed by industry-leading experts, it ensures your business stays secure, compliant, and ahead of the game. Protect your data, simplify adherence to regulations, and focus on growing your business—all with Luware Recording. **Average Rating:** 4.4/5.0 **Total Reviews:** 8 #### How Do G2 Users Rate Luware? - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.3/10) - **Evaluation:** 6.7/10 (Category avg: 9.1/10) - **Calibration:** 8.3/10 (Category avg: 8.9/10) - **Third-Party Integrations:** 6.7/10 (Category avg: 8.8/10) #### Who Is the Company Behind Luware? - **Seller:** [Luware](https://www.g2.com/sellers/luware) - **Year Founded:** 2010 - **HQ Location:** Zurich, CH - **Twitter:** @luware 180 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a751685038f8e086ef842d1dbd69a6d06ea8dead69031916963104539d72503b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fluware%2F&secure%5Burl_type%5D=linkedin_company_website) 167 employees on LinkedIn® - **Phone:** +41 58 404 28 00 #### Who Uses This Product? - **Company Size:** 75% Large, 13% Medium #### What Do G2 Reviewers Say About Luware? _AI-generated summary from verified user reviews_ ##### Pros - Users praise the **ease of use** of Luware, highlighting its intuitive interface and straightforward implementation process. - Users love the **easy integrations** with MS Teams and other systems, enhancing their workflow and user experience. - Users value the **seamless integration** with Microsoft Teams, enhancing daily workflows with effortless routing and management. - Users appreciate the **quick and friendly customer support** from Luware, enhancing their overall experience with the product. - Users appreciate the **quick and straightforward implementation** of Luware, making it accessible for all skill levels. ##### Cons - Users note significant **missing features** such as full change history in reports and bulk user creation. - Users face challenges with **complex customization** , experiencing time-consuming configurations and a steep learning curve for administrators. - Users find the **complex features** of Luware require time-consuming configurations and present a steep learning curve. - Users find the **complexity** of Luware's setup to be time-consuming and challenging, especially for smaller teams. - Users find the **difficult setup** of Luware to be time-consuming, especially for complex workflows and advanced features. #### What Are Recent G2 Reviews of Luware? **["Luware: A Well-Rounded Contact Center Solution"](https://www.g2.com/survey_responses/luware-review-11530364)** **Rating:** 5.0/5.0 stars _— Bradley J._ [Read full review](https://www.g2.com/survey_responses/luware-review-11530364) **["Very professional partner"](https://www.g2.com/survey_responses/luware-review-11536322)** **Rating:** 5.0/5.0 stars _— Luis Alexandre Bosshard A._ [Read full review](https://www.g2.com/survey_responses/luware-review-11536322) ### [MiaRec](https://www.g2.com/products/miarec/reviews) MiaRec is an AI-native conversation intelligence platform that helps contact centers turn customer interactions into actionable business insights. It supports organizations in improving customer experience, reducing churn, and identifying revenue opportunities—without requiring complex analytics tools or dedicated data teams. With fully automated QA, survey-free CX metrics such as CSAT and NPS, and flexible customization through its Prompt Designer, MiaRec provides the visibility and control needed to optimize performance at scale. Headquartered in Silicon Valley, MiaRec supports over 500 organizations across healthcare, insurance, financial services, retail, and other customer-focused industries. Key Features: Auto QA Customer Experience Insights Sales & Revenue Insights Auto Follow-Ups & Workflow Automation AI Prompt Designer Learn more at www.miarec.com **Average Rating:** 5.0/5.0 **Total Reviews:** 1 #### How Do G2 Users Rate MiaRec? - **Evaluation:** 10.0/10 (Category avg: 9.1/10) - **Calibration:** 10.0/10 (Category avg: 8.9/10) - **Third-Party Integrations:** 10.0/10 (Category avg: 8.8/10) #### Who Is the Company Behind MiaRec? - **Seller:** [MiaRec](https://www.g2.com/sellers/miarec) - **Year Founded:** 2013 - **HQ Location:** Campbell, US - **Twitter:** @MiaRecInc - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1fbd336eed9aceec394b31ccb3b110cba44b1f7e28bacba33f2c9616f7c938c0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmiarec%2F&secure%5Burl_type%5D=linkedin_company_website) 19 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Large #### What Are Recent G2 Reviews of MiaRec? **["MiaRec is a automated QA for contact centers.."](https://www.g2.com/survey_responses/miarec-review-9506894)** **Rating:** 5.0/5.0 stars _— Farrok S._ [Read full review](https://www.g2.com/survey_responses/miarec-review-9506894) ### [Provana Speech Analytics](https://www.g2.com/products/provana-speech-analytics/reviews) Our call center speech analytics (ICAP - Integrated Call Analytics Platform) offers AI-powered call monitoring that’s significantly more affordable than the competition. Partnering with CallMiner, we’ve built a speech analytics platform that automatically monitors and objectively scores every call, providing deep insight into which calls to focus on and drastically reducing the need for internal monitoring. ICAP's innovative features help transform your call center by increasing productivity and decreasing costs, providing affordable cutting-edge technology to companies of all sizes. Beyond the automation and ease it brings to call center monitoring, ICAP® can help improve productivity, performance and profitability by: Gathering larger data sets, allowing you to identify trends faster Improving call quality and customer relationships Increasing call volume per agent by 20% Identifying winning methods that can be turned into best practices Eliminating the time spent manually monitoring calls and providing feedback Reducing customer complaints by 50% **Average Rating:** 4.7/5.0 **Total Reviews:** 3 #### How Do G2 Users Rate Provana Speech Analytics? - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.3/10) - **Evaluation:** 10.0/10 (Category avg: 9.1/10) - **Calibration:** 10.0/10 (Category avg: 8.9/10) - **Third-Party Integrations:** 10.0/10 (Category avg: 8.8/10) #### Who Is the Company Behind Provana Speech Analytics? - **Seller:** [Provana](https://www.g2.com/sellers/provana) - **Year Founded:** 2011 - **HQ Location:** Lisle, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=212b360e84c9eb14b03f7f31d344961482a5f0370b98b650b9f03036149058cf&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fprovanallc&secure%5Burl_type%5D=linkedin_company_website) 2,328 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 33% Large, 33% Medium #### What Do G2 Reviewers Say About Provana Speech Analytics? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **automation capabilities** of Provana Speech Analytics, drastically increasing call review efficiency and ease. - Users value the **enhanced call quality** provided by Provana, significantly improving the review process through automation. - Users appreciate the **ease of use** of Provana Speech Analytics, significantly enhancing call review efficiency through automation. - Users find that Provana Speech Analytics significantly enhances **efficiency** by automating call reviews, increasing coverage to nearly 100%. - Users appreciate the **automated evaluation process** of Provana Speech Analytics, significantly increasing call review efficiency. ##### Cons - Users find the **difficult setup** of Provana Speech Analytics challenging, particularly regarding keyword configuration and language limits. - Users express concern over the **inadequate AI capabilities** , especially with language variations and keyword setup difficulties. - Users find the **initial setup challenging** , especially regarding language support and keyword configurations in Provana Speech Analytics. - Users experience a significant **language barrier** with Provana Speech Analytics, particularly outside of English functionality. #### What Are Recent G2 Reviews of Provana Speech Analytics? **["Provana positively impacted our effectiveness and Quality Assurance training."](https://www.g2.com/survey_responses/provana-speech-analytics-review-8090575)** **Rating:** 5.0/5.0 stars _— Nickole F._ [Read full review](https://www.g2.com/survey_responses/provana-speech-analytics-review-8090575) **["Great took for monitoring calls"](https://www.g2.com/survey_responses/provana-speech-analytics-review-11074506)** **Rating:** 4.0/5.0 stars _— saba b._ [Read full review](https://www.g2.com/survey_responses/provana-speech-analytics-review-11074506) #### What Are G2 Users Discussing About Provana Speech Analytics? - [What is Provana Speech Analytics used for?](https://www.g2.com/discussions/what-is-provana-speech-analytics-used-for) ### [Samespace](https://www.g2.com/products/samespace-samespace/reviews) Build on cutting-edge Internet technologies and design thinking principles, Samespace elates customer experience, increases agent productivity and saves a ton of money. We seamlessly integrate into any CRM to make your contact center agile and adaptable and to make your sales and support teams more productive with automation and streamlined workflows. The solution includes Dialer, IVR, webchat and on-net calls, and AI-powered analytics in one package. **Average Rating:** 5.0/5.0 **Total Reviews:** 3 #### How Do G2 Users Rate Samespace? - **Evaluation:** 8.3/10 (Category avg: 9.1/10) - **Calibration:** 6.7/10 (Category avg: 8.9/10) - **Third-Party Integrations:** 8.3/10 (Category avg: 8.8/10) #### Who Is the Company Behind Samespace? - **Seller:** [Samespace](https://www.g2.com/sellers/samespace) - **Year Founded:** 2018 - **HQ Location:** Palo Alto, US - **Twitter:** @samespace 520 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=caf8e3df5c07ce650af4a1d8ddfc1b04b85eb9bf50c13d469c38469f4a581e57&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F13646555&secure%5Burl_type%5D=linkedin_company_website) 76 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 67% Medium, 33% Small #### What Do G2 Reviewers Say About Samespace? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **AI efficiency** of Samespace, enhancing task performance with real-time monitoring and analytics. - Users value the **automation features** of Samespace, enhancing workflow efficiency and improving task performance significantly. - Users appreciate the **effective communication** capabilities of Samespace, enhancing their interactions and collaboration. - Users value the **seamless CRM integration** of Samespace, which enhances workflow management and efficiency. - Users value the **customization options** in Samespace, enhancing their experience and tailoring workflows to their needs. ##### Cons - Users frequently experience **connection issues** , leading to frustration despite otherwise positive aspects of the product. - Users experience **inadequate AI capabilities** , leading to frustration and limited customization options in Samespace. - Users report **integration issues** with Samespace, experiencing headaches and connection problems that disrupt their workflow. - Users find the **AI tool limitations** in Samespace to be frustrating and potentially headache-inducing. - Users experience **limited customization** options, leading to frustration and challenges while using Samespace. #### What Are Recent G2 Reviews of Samespace? **["Great tool for training, self performance review and quality tracking purpose!"](https://www.g2.com/survey_responses/samespace-review-6949194)** **Rating:** 5.0/5.0 stars _— Verified User in Information Technology and Services_ [Read full review](https://www.g2.com/survey_responses/samespace-review-6949194) **["Samespace - A Powerful and Underrated AI Communication Tool"](https://www.g2.com/survey_responses/samespace-review-10788019)** **Rating:** 5.0/5.0 stars _— Parthiv M._ [Read full review](https://www.g2.com/survey_responses/samespace-review-10788019) ### [Sense](https://www.g2.com/products/systemsx-sense/reviews) Sense is an AI-powered conversation intelligence and quality assurance software platform designed to analyse customer phone calls and support performance management, compliance monitoring, and agent development. Sense automatically transcribes and analyses 100% of customer calls, removing the need for manual sampling or selective call reviews. Using configurable AI models, the platform evaluates conversations against defined quality metrics, compliance requirements, sentiment indicators, and behavioural criteria. This enables organisations to apply consistent quality standards across all customer interactions. The platform is used by sales teams, customer service teams, contact centres, and regulated organisations that rely on phone-based communication. Sense supports both agent-facing and manager-facing workflows. For agents, it provides structured feedback shortly after calls complete, including call summaries, identified follow-up actions, and suggested next steps. For managers and QA teams, Sense offers detailed visibility into call performance, trends, and compliance outcomes through reporting dashboards and alerts. Sense can be configured by call type, department, brand, and agent role, allowing different scoring frameworks to be applied to inbound sales calls, outbound calls, service enquiries, complaints, or administrative interactions. Compliance checks are defined by the organisation and reviewed automatically on every call, with clear reasoning provided for pass, fail, or partial outcomes. Behaviour and sentiment analysis help teams understand how customers respond emotionally and cognitively during conversations. The platform integrates with phone systems and CRMs, enabling call data, summaries, and insights to fit into existing operational workflows. Reporting tools provide aggregated views of performance over time, including call volumes, durations, average scores, and trends at agent, team, department, or brand level. Alerts can be configured to notify managers of events such as low scores, repeated compliance issues, or complaint-related calls. Sense is designed to support objective quality assurance, scalable call monitoring, and data-driven coaching without increasing manual review workload. Key features include: AI-based transcription and analysis of 100% of calls Configurable QA scorecards and compliance checks Call summaries, follow-up actions, and agent feedback Performance reporting and trend analysis Behaviour and sentiment insights Integrations with phone systems and CRMs **Average Rating:** 5.0/5.0 **Total Reviews:** 1 #### How Do G2 Users Rate Sense? - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.3/10) - **Evaluation:** 10.0/10 (Category avg: 9.1/10) #### Who Is the Company Behind Sense? - **Seller:** [SystemsX](https://www.g2.com/sellers/systemsx) - **Year Founded:** 2023 - **HQ Location:** Cardiff, GB - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=013bd7735397618f192a3a0b9ddba7acb08d7c47856c19732ff6ef11dfbbb211&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsystemsxuk%2F&secure%5Burl_type%5D=linkedin_company_website) 6 employees on LinkedIn® - **Phone:** 02921203324 #### Who Uses This Product? - **Company Size:** 100% Small #### What Do G2 Reviewers Say About Sense? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **efficiency** of Sense, significantly reducing QA time and enhancing learner engagement. - Users highlight the **time-saving benefits** of Sense, enabling more focus on impactful learner interactions. #### What Are Recent G2 Reviews of Sense? **["Streamlined QA Process That Saves Time and Drives Real Impact"](https://www.g2.com/survey_responses/sense-review-12094363)** **Rating:** 5.0/5.0 stars _— Verified User in Leisure, Travel & Tourism_ [Read full review](https://www.g2.com/survey_responses/sense-review-12094363) ### [Batvoice AI](https://www.g2.com/products/batvoice-ai/reviews) Batvoice AI is a tool that allows you to determine a phone call's themes and irritation points in real time, helping companies improve both operational results and customer experience. Our solution is a multi-lingual and multi-sectoral, plug & play AI that lets you transcribe your calls to analyse their content and emotions in real time thanks to deep learning technology. We are a French company founded in 2015, whose entire technology was developed in-house with the ambition of becoming an essential tool for customer relationship management by using the emotional component on top of the pre-existent Speech Analytics techniques. Both Customer Relationship & Executive Managers use Batvoice to increase sales and customer satisfaction, reduce costs by automating compliance and satisfaction scoring and to identify best practices for employee training. #### Who Is the Company Behind Batvoice AI? - **Seller:** [Batvoice AI](https://www.g2.com/sellers/batvoice-ai) - **Year Founded:** 2015 - **HQ Location:** Paris, FR - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6158b843fb82161d621eeef4fc0234cff99d9b18c78c50c5161cc0bc5e738b69&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbatvoice-technologies&secure%5Burl_type%5D=linkedin_company_website) 12 employees on LinkedIn® ### [Bespoken](https://www.g2.com/products/bespoken/reviews) Bespoken is a platform that helps you test, train, and monitor voice and chat experiences—automatically. Whether you're building IVRs, chatbots, or assistants powered by large language models (LLMs), we make sure they work smoothly, reliably, and as expected. We take the manual work out of quality assurance. With tools for regression testing, load testing, and AI-driven exploratory testing, Bespoken finds issues before your users do. Our exploratory testing doesn’t require any setup—it automatically navigates your conversational flows to catch problems early. That means faster releases, fewer bugs, and a better user experience. Our monitoring tools are built for contact centers. They let you track the performance of your systems and customer service teams in real time. You can set up alerts, run regular checks, and ensure your customers are always getting the experience they deserve. We also benchmark core technologies used in modern contact centers—like ASR (automatic speech recognition), transcription, sentiment analysis, and call analytics. This helps you compare vendors and make confident, data-driven decisions. Bespoken integrates easily into your existing workflows and works with platforms like Twilio, Genesys, Amazon Connect, and Google Dialogflow. No need for extra setup or complicated deployment. In short, Bespoken gives teams the tools to build, test, and run better voice and chat applications—faster, smarter, and with less effort. #### Who Is the Company Behind Bespoken? - **Seller:** [Bespoken](https://www.g2.com/sellers/bespoken) - **Year Founded:** 2016 - **HQ Location:** Orlando, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=420e0be81bcf14dacc9789e9d86e1d00e600ba5783a522208bc18e22b37e29e6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbespokenai%2F&secure%5Burl_type%5D=linkedin_company_website) 21 employees on LinkedIn® ### [Call Center Studio](https://www.g2.com/products/call-center-studio/reviews) Call Center Studio is an AI-powered, cloud-native contact center software (CCaaS) built entirely on Google Cloud. It helps enterprises, BPOs, and growing customer service teams run inbound, outbound, and omnichannel customer operations from a single platform, with agents able to work from anywhere. The company has offices in the United States, the United Kingdom, and Turkey, and its platform is used by leading global brands including eBay, FedEx, Nestlé, and Volvo, as well as major business process outsourcing providers such as Teleperformance and Concentrix. Call Center Studio unifies every customer channel, including voice, WhatsApp, Instagram, Messenger, Telegram, Google Business Messenger, live chat, SMS, email, and video, through a single set of microservices with no per-channel add-on fees. Core contact center capabilities include skill-based routing, interactive voice response (IVR), automatic call distribution (ACD), auto and predictive dialers, call recording, and number masking. Native VoIP via SIP and PSTN provides local DID numbers in more than 65 countries, giving global teams local presence wherever they operate. The platform includes a full suite of AI tools powered by Dialogflow, Vertex AI, and OpenAI GPT-4. CX Insights delivers AI-driven transcript and sentiment analysis, while AI Avatar, chatbots, accent neutralization, and self-service automation handle routine interactions and escalate to human agents only when needed. Reporting data streams directly into Google BigQuery for real-time, unified analytics without complex data reconstruction, and an open API plus CRM integrations such as Salesforce let teams connect their existing systems. Built-in quality management and agent coaching tools help supervisors monitor performance and improve service quality. Running on 49 Google Cloud services, Call Center Studio is designed to replace complex, server-dependent legacy systems with a scalable, cost-efficient alternative. Teams can deploy quickly and train agents in minutes, while selective use of AI keeps interactions fast and accurate without unnecessary cost. Serving industries from healthcare and e-commerce to financial services and logistics, the platform maintains over 99% customer retention and is backed by a 24/7 support team, helping organizations improve customer experience while reducing operational overhead. **Average Rating:** 4.8/5.0 **Total Reviews:** 92 #### How Do G2 Users Rate Call Center Studio? - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.3/10) #### Who Is the Company Behind Call Center Studio? - **Seller:** [Call Center Studio](https://www.g2.com/sellers/call-center-studio) - **Company Website:** callcenterstudio.com - **Year Founded:** 2018 - **HQ Location:** Chicago, Illinois - **Twitter:** @CCS4CX 174 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=301a834564730c4d1ac0f181e2817f1812d81e62e8560c3b4a4cb5611870d29c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcallcenterstudio%2F&secure%5Burl_type%5D=linkedin_company_website) 1,793 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Customer Support Executive, Consultant - **Top Industries:** Telecommunications, Consumer Services - **Company Size:** 63% Medium, 23% Small #### What Do G2 Reviewers Say About Call Center Studio? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **user-friendly interface** of Call Center Studio, enhancing confidence and efficiency in contact management. - Users value the **efficiency** of Call Center Studio for streamlined call operations and improved team management. - Users commend the **easy setup** of Call Center Studio, appreciating its seamless integration and efficient onboarding process. - Users value the **cloud-based flexibility and robust features** of Call Center Studio, enhancing performance and efficiency. - Users appreciate the **seamless integrations** of Call Center Studio, enhancing efficiency through omni-channel capabilities and automation. ##### Cons - Users note the need for improved **complex reporting** features, citing issues with flexibility and detail in the dashboard. - Users find that the **dashboard issues** hinder flexibility and detail in reporting features of Call Center Studio. - Users find the **inadequate search functionality** limits their ability to track and retrieve important information easily. - Users experience **integration issues** when connecting their CRM, leading to inconsistent behavior and unclear root cause analysis. - Users find a **lack of clarity** in Call Center Studio's reporting features, limiting effective tracking and data export options. #### What Are Recent G2 Reviews of Call Center Studio? **["CCS Delivers Strong Visibility and Better Team Control"](https://www.g2.com/survey_responses/call-center-studio-review-12694641)** **Rating:** 4.5/5.0 stars _— Farhan A._ [Read full review](https://www.g2.com/survey_responses/call-center-studio-review-12694641) **["Unified Communications Made Easy—Smooth Calls and Quick Setup"](https://www.g2.com/survey_responses/call-center-studio-review-13158350)** **Rating:** 5.0/5.0 stars _— Arınç O._ [Read full review](https://www.g2.com/survey_responses/call-center-studio-review-13158350) #### What Are G2 Users Discussing About Call Center Studio? - [What is Call Center Studio used for?](https://www.g2.com/discussions/what-is-call-center-studio-used-for) ### [Compass](https://www.g2.com/products/chordia-compass/reviews) Compass by Chordia is a conversation intelligence solution built on the Customer Thread: a persistent, evidence-based record of every interaction with a customer, woven together across every channel where the conversation happens. Voice, chat, email, and meetings all evaluated against the same standard, connected to the same customer. Compass connects to existing CCaaS, CRM, help desk, video conferencing, and VoIP systems including Five9, Nextiva, NiCE, HubSpot, Salesforce, Zoom, Microsoft Teams, Google Meet, RingCentral, and more. Deployment takes days, not months, using prebuilt connectors and requiring no custom data pipelines. Built for customer experience, compliance, and revenue organizations that need every interaction reviewed, not just a sample. This includes sales, customer success, support, and contact center teams in regulated and high-volume customer-interaction industries. One standard for human and AI agents. Compass evaluates AI agents against the same criteria as human agents, so quality and compliance don't drop as teams shift work to automation. Key capabilities: • The Customer Thread as the foundation. Every call, chat, email, and meeting with a customer is woven into one continuous view. See the full arc from first inbound call through onboarding, support, coaching, compliance checks, and renewal, not just the last interaction. • One truth across every channel. A complaint on a call Monday, a support ticket Tuesday, an email Wednesday, all evaluated on the same rubric. A pattern spotted in one channel counts everywhere the customer showed up. • Every finding traces to the exact moment. No blackbox scores. Every insight, coaching cue, and compliance flag points to the specific time in the transcript where it happened. Defensible in a QA calibration, a compliance audit, or a dispute. • Difficulty-adjusted performance scoring. An agent-lift model calculates the outcome expected for each interaction based on its type and difficulty, then measures how much better (or worse) the agent performed compared to that expectation. The same standard applies whether the team is in-house or outsourced (BPO). • Compliance checks that account for timing, not just wording. Every conversation is checked for required disclosures and prohibited language, including whether a required statement was made at the right point in the interaction. • Multilingual support. Compass transcribes conversations in 80+ languages and evaluates them in English, Spanish, and Portuguese in production today, with additional languages added as customer needs require. • Natural-language search with evidence-based answers. Ask questions about a customer, a segment, or a topic in plain language. Compass returns the answer grounded in what was actually said. The same question returns the same answer every time, no exports or queries required. • Coaching tied to a specific moment, not a generic tip. Coaching recommendations reference the exact point in a conversation that prompted them, rather than a standard playbook applied to everyone. Trackable per agent over time. • Surfaces the problem you didn't know you had. Identifies emerging issues from conversation data without preconfigured rules, prioritizes them by business impact, and tracks resolution status over time so findings don't disappear into reports no one revisits. Customer data is not used to train models across customers. Data is encrypted at rest and in transit, with role-based access, SSO, and a full audit trail. #### Who Is the Company Behind Compass? - **Seller:** [Chordia](https://www.g2.com/sellers/chordia) - **Year Founded:** 2023 - **HQ Location:** Arlington, VA - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e8f6ec304b4926c60ef7bbcb94fd771c1ff6eeec548abd4fe56eb5fe42791509&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fchordia&secure%5Burl_type%5D=linkedin_company_website) 16 employees on LinkedIn® ### [EvalidateQA](https://www.g2.com/products/evalidateqa/reviews) EvalidateQA by BPA Quality is a robust, purpose-built Call Center Quality Assurance Software platform that empowers contact centers with the tools to elevate performance, ensure compliance, and drive measurable improvements in customer experience. Developed by industry leaders in QA and Customer Experience, EvalidateQA combines intuitive design, psychometric rigor, and advanced analytics to deliver a holistic solution tailored to real-world operational needs. #### Who Is the Company Behind EvalidateQA? - **Seller:** [BPA International](https://www.g2.com/sellers/bpa-international) - **Year Founded:** 1988 - **HQ Location:** Long Island, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1ceacd2451b49422ea68bb607466fc52ab008cd39f86d156f9eb5123e6dfffb8&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbpaquality&secure%5Burl_type%5D=linkedin_company_website) 156 employees on LinkedIn® ### [Gridspace Contact Center AI](https://www.g2.com/products/gridspace-contact-center-ai/reviews) Gridspace makes conversational care readily available by providing superior machine talent to patients, customers, and businesses. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 #### How Do G2 Users Rate Gridspace Contact Center AI? - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.3/10) #### Who Is the Company Behind Gridspace Contact Center AI? - **Seller:** [Gridspace](https://www.g2.com/sellers/gridspace) - **Year Founded:** 2012 - **HQ Location:** Los Angeles, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f0fdd7f529eb437ff85c5464cedcd9fd27b08f607bb805a90d9ff131d4300679&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fgridspace-inc&secure%5Burl_type%5D=linkedin_company_website) 49 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Large, 100% Small #### What Are Recent G2 Reviews of Gridspace Contact Center AI? **["Innovative solutions and great partner to work with. Need to scale certain areas."](https://www.g2.com/survey_responses/gridspace-contact-center-ai-review-7811616)** **Rating:** 5.0/5.0 stars _— Lisa M._ [Read full review](https://www.g2.com/survey_responses/gridspace-contact-center-ai-review-7811616) - [‹ Prev‹ Prev](/categories/contact-center-quality-assurance/free?order=g2_score&page=2#product-list) - [1](/categories/contact-center-quality-assurance/free?order=g2_score#product-list) - [2](/categories/contact-center-quality-assurance/free?order=g2_score&page=2#product-list) - 3 - [4](/categories/contact-center-quality-assurance/free?order=g2_score&page=4#product-list) - [Next ›Next ›](/categories/contact-center-quality-assurance/free?order=g2_score&page=4#product-list) Spotlight Categories [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant) [Payment Processing Software](https://www.g2.com/categories/payment-processing) [Demo Automation Software](https://www.g2.com/categories/demo-automation) [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management) [Demand Side Platform (DSP)](https://www.g2.com/categories/demand-side-platform-dsp) Similar Categories - [Call Center Infrastructure (CCI)](/categories/call-center-infrastructure-cci) - [Contact Center](/categories/contact-center) - [Contact Center AI Observability](/categories/contact-center-ai-observability) - [Contact Center Knowledge Base](/categories/contact-center-knowledge-base) - [Contact Center Workforce](/categories/contact-center-workforce) - [Speech Analytics](/categories/speech-analytics) [Browse Contact Center Quality Assurance Themes](/categories/contact-center-quality-assurance/themes)