# Top Free Contact Center Quality Assurance Software - Page 2

## How Many Contact Center Quality Assurance Software Products Does G2 Track?

**Total Products under this Category:** 168

### Category Stats (Aug 2026)

- **Average Rating:** 4.53/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** EdgeTier (+1.49%) - Among all products in this category, EdgeTier recorded the largest rating increase compared to last month

_Last updated: August 05, 2026_

## How Does G2 Rank Contact Center Quality Assurance Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 35,400+ Authentic Reviews
- 168+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Contact Center Quality Assurance Software
 ![G2 Grid® for Contact Center Quality Assurance Software plotting products by satisfaction and market presence](https://www.g2.com/categories/contact-center-quality-assurance/grids.png?focus%5B%5D=5494&focus%5B%5D=1173&focus%5B%5D=1173027&focus%5B%5D=88148&focus%5B%5D=9177&focus%5B%5D=4215&focus%5B%5D=130653&focus%5B%5D=5511)

Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), RingEX, my.SQM Auto QA, evaluagent, ScorebuddyCX, Genesys Cloud CX, Hiya Connect Branded Call, and Talkdesk.

Underlying data: [Grid® JSON](https://www.g2.com/categories/contact-center-quality-assurance/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=ringex&focus%5B%5D=my-sqm-auto-qa&focus%5B%5D=evaluagent&focus%5B%5D=scorebuddycx&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=hiya-connect-branded-call&focus%5B%5D=talkdesk)

**Sponsored**

### ReflexAI

Prepare is an advanced AI-driven training platform designed to revolutionize how contact center representatives develop their skills. Specifically tailored for organizations managing high-stakes and sensitive conversations, Prepare offers immersive, voice-based simulations that replicate real-world scenarios, empowering agents to build confidence, enhance empathy, and improve outcomes. The platform is particularly beneficial for industries such as behavioral health, healthcare, and customer service, where effective communication is crucial. By providing realistic training environments, Prepare allows representatives to engage in dynamic roleplays that adapt to the flow of conversation, enabling them to navigate complex or emotionally charged interactions with greater ease. This adaptability ensures that agents are not only prepared for a variety of situations but also able to respond appropriately under pressure. One of the standout features of Prepare is its actionable feedback system. After each simulation, users receive detailed performance insights, including evaluations of tone, phrasing, and adherence to best practices. This feedback is essential for fine-tuning skills and ensuring consistent service quality. The platform’s focus on voice-based learning further distinguishes it from traditional training methods, as it allows representatives to practice in an interactive, speech-enabled environment that closely mimics live calls. Prepare also offers tailored scenarios that can be customized to reflect an organization’s unique needs, protocols, and audience demographics. This flexibility ensures that training is relevant and applicable, enhancing the learning experience. Additionally, the platform emphasizes skill development in critical areas such as active listening, de-escalation, and empathy, all while maintaining compliance with industry standards. The benefits of using Prepare extend beyond just skill enhancement. The platform equips teams with the tools and confidence needed to handle any situation with professionalism and care. It also supports scalable training, allowing organizations to provide consistent, high-quality training for teams of any size without the logistical hurdles often associated with traditional training methods. Engaging, practical simulations lead to improved knowledge retention, and data-driven insights enable organizations to track individual and team progress over time, identifying strengths, gaps, and growth opportunities. Overall, Prepare stands out as a comprehensive training solution that prepares contact center representatives to deliver exceptional experiences and positive outcomes in their interactions.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=paid_promo&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1989&secure%5Bchosen_at%5D=2026-08-08T01%3A57%3A33Z&secure%5Bmedium%5D=sponsored&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1361149&secure%5Bresource_id%5D=1989&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcontact-center-quality-assurance%2Ffree%3Fpage%3D2&secure%5Btoken%5D=ee8f15ffee26124b6e7529f7500eeca226b0cb8eb96eabfb7a684f9c4a6aeacf&secure%5Burl%5D=https%3A%2F%2Fwww.reflexai.com%2Findustries%2Fcontact-centers%3Futm_source%3Dg2%26utm_medium%3Dpaid-referral%26utm_campaign%3D26Q3-G2-Paid%26utm_term%3Dcategory%26utm_content%3Dcontact-center-qa&secure%5Burl_type%5D=paid_promos)

### [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews)

Zendesk for Contact Center is built with AI at its core to remove the gaps between channels, agents, and systems so every contact gets resolved faster across voice, self-service, and digital. Powered by the Zendesk Resolution Platform, it simplifies operations, accelerates service, and eliminates the fragility of legacy stacks and bolted-on tools. AI is embedded across every channel to accelerate agents and deflect the rest. Voice is native with AI Agents and Voice Copilot. And AI powered WFM, QA and reporting are included, no vendors to chase, no code to manage. Whether you're scaling quickly, expanding globally, or ditching a cobbled-together stack, Zendesk equips you to deliver faster service, better experiences, and leaner operations from day one.

**Average Rating:** 4.5/5.0

**Total Reviews:** 308

#### How Do G2 Users Rate Zendesk Contact Center?

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.3/10)
- **Evaluation:** 9.7/10 (Category avg: 9.1/10)
- **Calibration:** 9.2/10 (Category avg: 8.9/10)
- **Third-Party Integrations:** 9.4/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Zendesk Contact Center?

- **Seller:** [Zendesk](https://www.g2.com/sellers/zendesk)
- **Company Website:** www.zendesk.com
- **Year Founded:** 2007
- **HQ Location:** San Francisco, CA
- **Twitter:** @Zendesk  
102,672 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=511eeaf2c0ddc5065caaef5bb8b6d60bcc6b89740bd82db40e2e197c6eced9e2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F418095%2F&secure%5Burl_type%5D=linkedin_company_website)  
7,302 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Team Lead
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 57% Medium, 28% Small

#### What Do G2 Reviewers Say About Zendesk Contact Center?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Zendesk Contact Center to be **easy to use and set up** , streamlining customer interactions for effective support.
- Users value the **efficient omnichannel support** of Zendesk, integrating various customer interactions into one cohesive experience.
- Users find Zendesk Contact Center to have a **user-friendly interface and seamless omnichannel capabilities** , enhancing overall efficiency and satisfaction.
- Users value the **omnichannel experience** of Zendesk Contact Center, enjoying seamless communication and insightful reporting tools.
- Users appreciate the **omnichannel support** of Zendesk, streamlining customer interactions and enhancing team collaboration for efficient service.

##### Cons

- Users struggle with **inefficient workflows** , as inconsistent SLAs and unpredictable ticket behavior hinder effective performance tracking.
- Users face **workflow disruptions** due to inconsistent SLAs and performance tracking, complicating everyday operations.
- Users struggle with **inefficiency** , citing inconsistent workflows and the cumbersome size of the Zendesk Contact Center plugin.
- Users express a need for **missing notification features** , impacting their responsiveness and overall ticket management experience.
- Users find Zendesk Contact Center's **process complexity** a hurdle, leading to inconsistent workflows and a challenging learning curve.

#### What Are Recent G2 Reviews of Zendesk Contact Center?

**["Powerful for workflows and automation, but reporting and admin setup can be frustrating"](https://www.g2.com/survey_responses/zendesk-contact-center-review-12965217)**

**Rating:** 4.5/5.0 stars

_— Sebastian E._

[Read full review](https://www.g2.com/survey_responses/zendesk-contact-center-review-12965217)

**["Seamless Omnichannel Communication with Zendesk"](https://www.g2.com/survey_responses/zendesk-contact-center-review-13105334)**

**Rating:** 4.5/5.0 stars

_— Christos F._

[Read full review](https://www.g2.com/survey_responses/zendesk-contact-center-review-13105334)

#### What Are G2 Users Discussing About Zendesk Contact Center?

- [What is Klaus used for?](https://www.g2.com/discussions/what-is-klaus-used-for)

### [VQ Online](https://www.g2.com/products/vq-online/reviews)

VQ Online™ was developed over the last 20 years working with some of N.A.’s leading brands and the contact centers who support them. VQ Online™ streamlines the QA process across channels and functions to maximize the insight gathered to drive even greater results ... and free up valuable QA analysts’ time. ​VQ Online™ is great for: (1) Large, multi-site, multi-channel centers with internal and/or external QA functions that want to expand and/or consolidate QA results across all channels/sites OR need a system for managing the QA process AND (2) Small, single-site centers that are currently using spreadsheets or other rudimentary scoring systems and recognize they need more. Unlike other offerings that are bundled with recording software, VQ Online is truly multi-channel, easily supporting Call, Email, Chat, and Back Office functions. VQ Online is hosted in a highly secure SOC Type II compliant environment. Flat rate pricing of $2500 USD /month means you pay no individual user fees or volume restrictions.

**Average Rating:** 4.7/5.0

**Total Reviews:** 47

#### How Do G2 Users Rate VQ Online?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.3/10)
- **Evaluation:** 9.5/10 (Category avg: 9.1/10)
- **Calibration:** 9.2/10 (Category avg: 8.9/10)
- **Third-Party Integrations:** 8.5/10 (Category avg: 8.8/10)

#### Who Is the Company Behind VQ Online?

- **Seller:** [VereQuest](https://www.g2.com/sellers/verequest)
- **Year Founded:** 2002
- **HQ Location:** Toronto, Ontario
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3ba2e538243e26f8950f0d3c128cb2b48e45f22cc6be4ae8e27dcb2ae258b3f1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fverequest%2F&secure%5Burl_type%5D=linkedin_company_website)  
9 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Hospital & Health Care, Consumer Services
- **Company Size:** 65% Medium, 19% Small

#### What Do G2 Reviewers Say About VQ Online?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **efficient case management** features of VQ Online, enhancing QA coaching and minimizing technical issues.
- Users value the **effective QA coaching** support from VQ Online, enhancing performance and reliability in their operations.
- Users find VQ Online **easy to use** , noting its simplicity and fast loading times enhance their experience.
- Users admire the **efficiency** of VQ Online, enhancing QA coaching and demonstrating excellent product reliability.
- Users find VQ Online **intuitive and easy to handle** , making it a lightweight and simple solution to navigate.

##### Cons

- Users find the **layout issues** problematic, with excessive information under one tab and a need for more color.

#### What Are Recent G2 Reviews of VQ Online?

**["Quota Management"](https://www.g2.com/survey_responses/vq-online-review-6962258)**

**Rating:** 5.0/5.0 stars

_— Verified User in Hospitality_

[Read full review](https://www.g2.com/survey_responses/vq-online-review-6962258)

**["awesome experience ease of use."](https://www.g2.com/survey_responses/vq-online-review-11638253)**

**Rating:** 5.0/5.0 stars

_— Himanshi ._

[Read full review](https://www.g2.com/survey_responses/vq-online-review-11638253)

### [CYF Quality](https://www.g2.com/products/cyf-quality/reviews)

CYF Quality is a free, user-friendly Call Center Quality Assurance Software. It offers customizable evaluation forms, performance analytics, automated feedback, and seamless integrations. Empower your agents, improve customer satisfaction, and drive business growth with CYF Quality.

**Average Rating:** 4.7/5.0

**Total Reviews:** 92

#### How Do G2 Users Rate CYF Quality?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.3/10)
- **Evaluation:** 9.5/10 (Category avg: 9.1/10)
- **Calibration:** 9.2/10 (Category avg: 8.9/10)
- **Third-Party Integrations:** 9.2/10 (Category avg: 8.8/10)

#### Who Is the Company Behind CYF Quality?

- **Seller:** [CYF](https://www.g2.com/sellers/cyf)
- **Year Founded:** 1991
- **HQ Location:** São Paulo, SP
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=22f897fbf542899e9656db52ebbec3854895b0f83908257fdcb8cc82b00088f1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcyf%2F&secure%5Burl_type%5D=linkedin_company_website)  
126 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Monitor de qualidade
- **Top Industries:** Telecommunications, Consumer Services
- **Company Size:** 49% Large, 26% Medium

#### What Are Recent G2 Reviews of CYF Quality?

**["USE CYF"](https://www.g2.com/survey_responses/cyf-quality-review-11018063)**

**Rating:** 5.0/5.0 stars

_— Elian B._

[Read full review](https://www.g2.com/survey_responses/cyf-quality-review-11018063)

**["My evaluation of Cyf"](https://www.g2.com/survey_responses/cyf-quality-review-9099597)**

**Rating:** 5.0/5.0 stars

_— Hélio S._

[Read full review](https://www.g2.com/survey_responses/cyf-quality-review-9099597)

### [Prodigal](https://www.g2.com/products/prodigal/reviews)

Prodigal builds agentic AI for consumer finance. proAgent, our voice and chat agent, runs borrower conversations across originations, servicing, and collections: right-party contact, disclosures, negotiation, and payment capture. Compliance is enforced in code rather than a prompt, so FDCPA and Reg F rules hold on every call and every spoken amount is validated first. Trained on 400 million consumer finance calls. Prodigal is headquartered in Mountain View, California, and our global team is on a mission to build the intelligence layer that powers consumer finance. With the backing of domain experts, technology leaders, and top investors, including Accel, Menlo Ventures, and Y-Combinator, we are pushing agentic AI deeper into consumer finance than anyone in the category.

**Average Rating:** 4.9/5.0

**Total Reviews:** 55

#### How Do G2 Users Rate Prodigal?

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.3/10)
- **Evaluation:** 9.4/10 (Category avg: 9.1/10)
- **Calibration:** 9.3/10 (Category avg: 8.9/10)
- **Third-Party Integrations:** 8.8/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Prodigal?

- **Seller:** [Prodigal](https://www.g2.com/sellers/prodigal)
- **Year Founded:** 2018
- **HQ Location:** Mountain View, US
- **Twitter:** @ProdigalTech  
301 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=fb02154103b79941e010d82c6303685157cff759de4c21064132d4a11590968c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fprodigaltech%2Fabout&secure%5Burl_type%5D=linkedin_company_website)  
96 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Financial Services, Consumer Services
- **Company Size:** 64% Medium, 20% Small

#### What Do G2 Reviewers Say About Prodigal?

_AI-generated summary from verified user reviews_

##### Pros

- Users value Prodigal's **impressive accuracy** , significantly boosting productivity by minimizing errors and streamlining communication efficiency.
- Users value Prodigal for its **impressive accuracy** , significantly boosting productivity and streamlining communication without unnecessary embellishments.
- Users highly value the **exceptional customer support** from Prodigal, enhancing their overall experience and productivity.
- Users appreciate the **ease of use** of Prodigal, enjoying its seamless setup and efficient workflow enhancements.
- Users praise Prodigal for its **easy setup** , enabling immediate transition into use without any downtime.

##### Cons

- Users find that Prodigal has **accuracy issues** due to excessive content, necessitating careful verification of outputs.
- Users often face **inaccuracy** with Prodigal, needing to verify excessive content before use to ensure correctness.
- Users find **inaccurate data analysis** in Prodigal, necessitating careful verification of the output before use.

#### What Are Recent G2 Reviews of Prodigal?

**["Streamlines Workflows with Impressive Accuracy"](https://www.g2.com/survey_responses/prodigal-review-11982360)**

**Rating:** 5.0/5.0 stars

_— Monique H._

[Read full review](https://www.g2.com/survey_responses/prodigal-review-11982360)

**["Saving Time when Pronotes being used"](https://www.g2.com/survey_responses/prodigal-review-9636858)**

**Rating:** 5.0/5.0 stars

_— Racquel B._

[Read full review](https://www.g2.com/survey_responses/prodigal-review-9636858)

#### What Are G2 Users Discussing About Prodigal?

- [What does Prodigal do?](https://www.g2.com/discussions/what-does-prodigal-do)
- [Why is gene prediction important?](https://www.g2.com/discussions/why-is-gene-prediction-important)
- [What does prodigal do bioinformatics?](https://www.g2.com/discussions/what-does-prodigal-do-bioinformatics)
- [What is prodigal software?](https://www.g2.com/discussions/what-is-prodigal-software)

### [Enthu.ai](https://www.g2.com/products/enthu-ai/reviews)

Enthu.AI is a speech analytics software designed to help consumer brands improve agent performance and customer satisfaction. It specializes in call center quality assurance (QA) and management, monitoring agent calls to assess performance, identify coaching opportunities, and enhance overall service quality. The platform is primarily aimed at call center managers, directors of operations, sales leaders, CXOs, and quality management teams. Enthu.AI automates call auditing and provides actionable insights, helping organizations streamline their QA processes. This leads to higher productivity, better customer experiences, and ultimately, improved revenue. For More Visit: https://enthu.ai/ https://www.youtube.com/@enthu\_ai https://www.linkedin.com/company/enthuai

**Average Rating:** 4.9/5.0

**Total Reviews:** 42

#### How Do G2 Users Rate Enthu.ai?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.3/10)
- **Evaluation:** 9.6/10 (Category avg: 9.1/10)
- **Calibration:** 8.9/10 (Category avg: 8.9/10)
- **Third-Party Integrations:** 9.1/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Enthu.ai?

- **Seller:** [Enthuworks](https://www.g2.com/sellers/enthuworks)
- **Year Founded:** 2021
- **HQ Location:** Delaware, US
- **Twitter:** @enthuAI  
47 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=363bb8e83d393a0cef4131cf167361a2a2bdfe93ec8bd1d845fffb0373fcbe59&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fenthuai&secure%5Burl_type%5D=linkedin_company_website)  
14 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software, Marketing and Advertising
- **Company Size:** 52% Small, 48% Medium

#### What Do G2 Reviewers Say About Enthu.ai?

_AI-generated summary from verified user reviews_

##### Pros

- Users highlight the **high accuracy** of Enthu.ai, enhancing understanding and efficiency in customer interactions and agent performance.
- Users find that Enthu.ai's **quick voice-to-text conversion** significantly enhances operational efficiency and call insights.
- Users find **Enthu.ai's AI capabilities** invaluable for efficient call processing and enhanced insights into customer interactions.
- Users value the **excellent call quality** of Enthu.ai, enhancing their understanding of customer interactions and agent performance.
- Users appreciate the **efficient data management capabilities** of Enthu.ai, enhancing call processing and insights for improved operations.

##### Cons

- Users face **limitations with manual call uploads** , hindering the efficiency of AI processing capabilities in Enthu.ai.
- Users face limitations with **manual call uploads** that hinder efficient processing of AI logic in Enthu.ai.
- Users face **call limitations** due to a manual upload approach, restricting efficient AI processing capabilities.
- Users face **language limitations** with Enthu.ai, impacting the efficiency of the manual call upload process.

#### What Are Recent G2 Reviews of Enthu.ai?

**["Efficient, Organized Call Grading and Team Coaching"](https://www.g2.com/survey_responses/enthu-ai-review-12787512)**

**Rating:** 5.0/5.0 stars

_— Naomi R._

[Read full review](https://www.g2.com/survey_responses/enthu-ai-review-12787512)

**["Enthu AI Delivers Accurate Transcripts, Powerful Auto-Sampling, and Huge Time Savings"](https://www.g2.com/survey_responses/enthu-ai-review-12758507)**

**Rating:** 5.0/5.0 stars

_— Verified User in Financial Services_

[Read full review](https://www.g2.com/survey_responses/enthu-ai-review-12758507)

#### What Are G2 Users Discussing About Enthu.ai?

- [What is Enthu.ai used for?](https://www.g2.com/discussions/what-is-enthu-ai-used-for) - 1 upvote

### [Aloware](https://www.g2.com/products/aloware/reviews)

Aloware is an AI-powered contact center platform specifically designed for sales and support teams that operate within a Customer Relationship Management (CRM) system. By integrating calling, SMS, AI voice agents, a power dialer, and automation into a single platform, Aloware enhances productivity for teams using popular CRMs like HubSpot, Salesforce, Pipedrive, Zoho, and GoHighLevel. This comprehensive solution allows representatives to focus on selling rather than getting bogged down with administrative tasks like logging calls or chasing missed leads. Targeting a diverse range of industries, Aloware is utilized by over 1,000 teams across sectors such as SaaS, real estate, insurance, financial services, staffing, solar, home services, and legal. The platform is particularly beneficial for teams with 10 to 500 seats, especially those transitioning from basic calling solutions like Kixie, Aircall, JustCall, Dialpad, and RingCentral. These teams often seek a more robust system that combines AI capabilities, CRM depth, and compliance features, which Aloware provides seamlessly. What sets Aloware apart from its competitors is its unique "pickup stack." This includes features like NumberGuard, which monitors caller ID reputation in real-time; Branded Calling, which displays the company name and logo on the recipient's screen; and Local Presence, which automatically matches area codes. While many competitors may offer one of these features, Aloware integrates all three, enhancing the chances of successful connections. Additionally, Aloware's native CRM intelligence ensures that every interaction—be it a call, text, or voicemail—is automatically logged to the appropriate contact, deal, and pipeline stage, significantly reducing the time reps spend on CRM administration. Aloware also leverages AI throughout the entire sales cycle. The platform includes AI Voice Agents that can manage inbound qualification and booking around the clock, while the AloAi Text Bot qualifies leads via SMS. The Power Dialer efficiently sequences through CRM lists, and AI Call Summaries, sentiment analysis, and trending topics are automatically recorded and integrated back into the CRM after each conversation. This eliminates the need for separate AI vendors or additional engineering resources, streamlining the entire process. Compliance is another critical aspect of Aloware's offering. The platform manages A2P 10DLC registration, is SOC 2 certified, and includes features like PII redaction in transcripts and Do Not Contact (DNC) management, ensuring that compliance challenges that often hinder deployments with other vendors are effectively handled. With pricing starting at $30 per agent per month, Aloware provides a scalable solution for teams looking to enhance their sales and support capabilities while maintaining compliance and efficiency.

**Average Rating:** 4.1/5.0

**Total Reviews:** 817

#### How Do G2 Users Rate Aloware?

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.3/10)
- **Evaluation:** 8.2/10 (Category avg: 9.1/10)
- **Calibration:** 8.4/10 (Category avg: 8.9/10)
- **Third-Party Integrations:** 8.4/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Aloware?

- **Seller:** [Aloware](https://www.g2.com/sellers/aloware)
- **Company Website:** aloware.com
- **Year Founded:** 2017
- **HQ Location:** Los Angeles, California
- **Twitter:** @alowaretalk  
392 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6d8fa9b835f15f4a619026ba2109827700846142dbcd52893fa4be863dc71f14&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F18504566%2F&secure%5Burl_type%5D=linkedin_company_website)  
87 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Account Executive, National Account Executive
- **Top Industries:** Computer Software, Marketing and Advertising
- **Company Size:** 51% Small, 48% Medium

#### What Do G2 Reviewers Say About Aloware?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **ease of use** of Aloware, benefiting from its user-friendly interface and seamless CRM integration.
- Users value the **helpful customer support** of Aloware, ensuring swift assistance and a frustration-free experience.
- Users appreciate the **user-friendly interface** of Aloware, making it easy to navigate and integrate with CRM platforms.
- Users value the **time-saving capabilities** of Aloware, enjoying effortless SMS outreach and efficient lead management.
- Users love the **seamless integrations** with tools like HubSpot, enhancing communication and overall efficiency.

##### Cons

- Users face **call issues** with Aloware, experiencing interference, lags, and app freezes during outbound calls.
- Users report **slow performance** with Aloware, facing delays and glitches that hinder effective communication.
- Users experience **slow loading times** with Aloware, affecting the responsiveness and efficiency of the app.
- Users experience **software glitches** that hinder performance, causing frustration with response times and message delivery.
- Users are frustrated by **software bugs** causing glitches and slow responses, impacting overall functionality and experience.

#### What Are Recent G2 Reviews of Aloware?

**["Review"](https://www.g2.com/survey_responses/aloware-review-12880526)**

**Rating:** 4.5/5.0 stars

_— Verified User in Financial Services_

[Read full review](https://www.g2.com/survey_responses/aloware-review-12880526)

**["Great VM and SMS Templates with Smooth HubSpot Integration"](https://www.g2.com/survey_responses/aloware-review-12862372)**

**Rating:** 4.0/5.0 stars

_— Randy S._

[Read full review](https://www.g2.com/survey_responses/aloware-review-12862372)

#### What Are G2 Users Discussing About Aloware?

- [What is Aloware used for?](https://www.g2.com/discussions/what-is-aloware-used-for)

### [C2Perform](https://www.g2.com/products/c2perform/reviews)

C²Perform is the Super App for contact centers and customer support operations. Why buy multiple single-purpose products when you can have all the tools you need to improve performance and engage your team all under one roof? Quality Assurance, Coaching, Learning Management, Knowledge Base, Communications Tools and more work seamlessly and use business rules to ensure that things don't fall through the cracks. Some of the biggest brands in the world rely on C²Perform to drive their operational cadence and keep employees connected.

**Average Rating:** 4.4/5.0

**Total Reviews:** 19

#### How Do G2 Users Rate C2Perform?

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.3/10)
- **Evaluation:** 8.8/10 (Category avg: 9.1/10)
- **Calibration:** 9.3/10 (Category avg: 8.9/10)
- **Third-Party Integrations:** 8.3/10 (Category avg: 8.8/10)

#### Who Is the Company Behind C2Perform?

- **Seller:** [C2Perform](https://www.g2.com/sellers/c2perform)
- **Year Founded:** 2015
- **HQ Location:** Roswell, GA
- **Twitter:** @c2\_perform  
17 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c7ea53c73364bd4a97fc5af16d7175e57c64acbcd2d5c5de5986eb654fd1c4d6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fc2perform%2F&secure%5Burl_type%5D=linkedin_company_website)  
45 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 53% Medium, 37% Large

#### What Are Recent G2 Reviews of C2Perform?

**["C2Perform is a comprehensive performance management platform"](https://www.g2.com/survey_responses/c2perform-review-7994196)**

**Rating:** 4.5/5.0 stars

_— bilal q._

[Read full review](https://www.g2.com/survey_responses/c2perform-review-7994196)

**["All in One Platform"](https://www.g2.com/survey_responses/c2perform-review-8368191)**

**Rating:** 4.5/5.0 stars

_— Josefina M._

[Read full review](https://www.g2.com/survey_responses/c2perform-review-8368191)

#### What Are G2 Users Discussing About C2Perform?

- [What is C2Perform used for?](https://www.g2.com/discussions/what-is-c2perform-used-for)

### [ipSCAPE](https://www.g2.com/products/ipscape/reviews)

IPscape empowers organisations to build customer moments that enhance trust, loyalty and engagement​. We provide AI-powered contact centre and communication technology that creates seamless omnichannel customer experiences across Voice, Email, Web Chat and emerging channels.  We empower organisations to orchestrate customer journeys that delight their customers to better serve, understand, and respond to their needs in the AI-era. Easily extend the SCAPE platform to meet your unique business requirements by leveraging API’s and integrations to achieve interoperability with a range of internal systems including your CRM, Business Intelligence, and Workforce Management tools.

**Average Rating:** 4.8/5.0

**Total Reviews:** 28

#### How Do G2 Users Rate ipSCAPE?

- **Evaluation:** 10.0/10 (Category avg: 9.1/10)
- **Calibration:** 10.0/10 (Category avg: 8.9/10)
- **Third-Party Integrations:** 10.0/10 (Category avg: 8.8/10)

#### Who Is the Company Behind ipSCAPE?

- **Seller:** [IPscape](https://www.g2.com/sellers/ipscape)
- **Year Founded:** 2005
- **HQ Location:** North Sydney, NSW
- **Twitter:** @IPscape  
435 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=36d4a916fccf14ac3b6a18c563b5b7ff460252305aaf01b44e9145674a34145d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fipscape%2F&secure%5Burl_type%5D=linkedin_company_website)  
41 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Consumer Services, Financial Services
- **Company Size:** 79% Small, 18% Medium

#### What Are Recent G2 Reviews of ipSCAPE?

**["Accurate"](https://www.g2.com/survey_responses/ipscape-review-8247991)**

**Rating:** 5.0/5.0 stars

_— Jhona H._

[Read full review](https://www.g2.com/survey_responses/ipscape-review-8247991)

**["GOOD"](https://www.g2.com/survey_responses/ipscape-review-8223809)**

**Rating:** 5.0/5.0 stars

_— Marilyn B._

[Read full review](https://www.g2.com/survey_responses/ipscape-review-8223809)

### [CallCoach](https://www.g2.com/products/callcoach/reviews)

CallCoach is a sophisticated software solution designed to enhance the performance of sales and service teams by providing comprehensive visibility into customer conversations. This innovative platform addresses the common challenge of unmonitored interactions, transforming the 98% of conversations that typically go unreviewed into actionable insights. By leveraging advanced large language models and voice analysis technology, CallCoach enables organizations to analyze voice calls and chat interactions in near real-time, ensuring that valuable customer feedback is captured and utilized effectively. Targeted primarily at contact centers and customer service departments, CallCoach serves a diverse audience that includes sales representatives, service agents, and sales and service leadership and executives. The platform is particularly beneficial for organizations looking to improve their sales, customer engagement strategies and enhance the overall customer experience. With its ability to assess critical communication elements such as tone of voice, empathy, clarity, and overall quality, CallCoach empowers teams to refine their skills and adapt their approaches to meet customer needs more effectively. Organizations utilizing CallCoach often experience significant improvements in key performance metrics, with reported increases of 20 to 30 percent within the first six weeks of implementation. This translates to higher close rates and faster issue resolution, making the platform a valuable asset for any customer-focused organization. In addition to enhancing agent performance, CallCoach also streamlines compliance monitoring, automates quality assurance coverage, and facilitates performance coaching at scale. This allows leaders to allocate their time more efficiently, focusing on strategic growth initiatives rather than manually reviewing calls. Furthermore, the platform aids in reducing onboarding time for new hires and promotes consistent coaching practices across teams, ensuring that all agents are equipped with the necessary skills to succeed. By providing a complete picture of customer sentiment, deep voice analysis, customer emotions and agent performance through extensive interaction analysis, CallCoach enables sales teams, service-teams and contact centers to make data-driven decisions. This comprehensive insight not only helps in identifying areas for improvement but also fosters a culture of continuous learning and development within teams. As a result, organizations can increase their sales, enhance their service delivery and build stronger relationships with their customers.

**Average Rating:** 4.7/5.0

**Total Reviews:** 8

#### How Do G2 Users Rate CallCoach?

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.3/10)
- **Evaluation:** 8.3/10 (Category avg: 9.1/10)
- **Calibration:** 7.2/10 (Category avg: 8.9/10)
- **Third-Party Integrations:** 6.7/10 (Category avg: 8.8/10)

#### Who Is the Company Behind CallCoach?

- **Seller:** [icana.ai](https://www.g2.com/sellers/icana-ai)
- **Company Website:** www.icana.ai
- **HQ Location:** Melbourne, AU
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8a95d959d71ba538877619483a29f95d56ae06d4a13930c5f5e2847c852a9c47&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ficana-ai%2F&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 63% Medium, 38% Small

#### What Do G2 Reviewers Say About CallCoach?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **clear feedback and detailed analysis** from CallCoach, enhancing coaching and performance improvement.
- Users appreciate the **responsive support** from CallCoach, making it easy to find effective solutions and improve performance.
- Users appreciate the **effective feedback management** of CallCoach, enhancing advisor performance through clear insights and support.
- Users value the **effective team management** capabilities of CallCoach, enhancing performance and collaboration across teams.
- Users value the **automation** in CallCoach, which enhances call reviews and improves coaching efficiency significantly.

##### Cons

- Users note the **AI limitations** of CallCoach, requiring human oversight for nuanced assessments and understanding accents effectively.
- Users notice **inadequate AI capabilities** , as it struggles with nuances and nuances, requiring human oversight for accuracy.
- Users struggle with **accuracy issues** in CallCoach, often needing human oversight for consistent feedback and understanding.
- Users experience **call issues** that hinder effective communication, affecting their overall satisfaction with CallCoach.
- Users find **complexity in managing multiple teams** in Call Coach, necessitating human oversight for accurate feedback.

#### What Are Recent G2 Reviews of CallCoach?

**["The Mentor on Your Shoulder: Real-Time Coaching at Scale"](https://www.g2.com/survey_responses/callcoach-review-12110947)**

**Rating:** 4.5/5.0 stars

_— Pawan D._

[Read full review](https://www.g2.com/survey_responses/callcoach-review-12110947)

**["After over 2 years our partnership continues to grow."](https://www.g2.com/survey_responses/callcoach-review-12116908)**

**Rating:** 4.5/5.0 stars

_— Verified User in Financial Services_

[Read full review](https://www.g2.com/survey_responses/callcoach-review-12116908)

### [Amazon Connect](https://www.g2.com/products/amazon-connect/reviews)

Amazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service at a lower cost. Over 10 years ago, Amazon’s retail business needed a contact center that would give our customers personal, dynamic, and natural experiences. We couldn’t find one that met our needs, so we built it. We've now made this available for all businesses, and today thousands of companies ranging from 10 to tens of thousands of agents use Amazon Connect to serve millions of customers daily. Designed from the ground up to be omnichannel, Amazon Connect provides a seamless experience across voice and chat for your customers and agents. This includes one set of tools for skills-based routing, powerful real-time and historical analytics, and easy-to-use intuitive management tools – all with pay-as-you-go pricing, which means Amazon Connect simplifies contact center operations, improves agent efficiency, and lowers costs. You can set up a contact center in minutes that can scale to support millions of customers.

**Average Rating:** 4.4/5.0

**Total Reviews:** 82

#### How Do G2 Users Rate Amazon Connect?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.3/10)
- **Evaluation:** 9.2/10 (Category avg: 9.1/10)
- **Calibration:** 6.7/10 (Category avg: 8.9/10)
- **Third-Party Integrations:** 10.0/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Amazon Connect?

- **Seller:** [Amazon Web Services (AWS)](https://www.g2.com/sellers/amazon-web-services-aws-3e93cc28-2e9b-4961-b258-c6ce0feec7dd)
- **Year Founded:** 2006
- **HQ Location:** Seattle, WA
- **Twitter:** @awscloud  
2,232,483 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=072881eee28a2afe24f8d1bda9f20e3e146b9fb4b214f216411ce2ed6898b31e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Famazon-web-services%2F&secure%5Burl_type%5D=linkedin_company_website)  
147,094 employees on LinkedIn®
- **Ownership:** NASDAQ: AMZN

#### Who Uses This Product?

- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 49% Medium, 30% Large

#### What Do G2 Reviewers Say About Amazon Connect?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** in Amazon Connect, enjoying seamless setup, reporting, and cloud-based flexibility.
- Users value the **efficiency** of Amazon Connect, praising its ease of use and powerful cloud-based capabilities.
- Users value the **flexibility and scalability** of Amazon Connect, enabling easy customization for cloud contact centers.
- Users value the **easy setup** of Amazon Connect, enabling rapid implementation and scalability for diverse business needs.
- Users love the **ease of use and powerful reporting features** of Amazon Connect, enhancing customer experience significantly.

##### Cons

- Users find the **setup and management complex** , particularly those lacking deep AWS experience and needing additional configurations.
- Users find the **setup and management complex** , particularly for teams lacking AWS experience, which can hinder usability.
- Users find the **difficult setup** to be a barrier, especially without prior AWS experience for configuration.
- Users report needing significant **improvements in documentation and integration stability** for a smoother experience with Amazon Connect.
- Users find the **initial difficulties** in setup and management of Amazon Connect challenging, especially without AWS experience.

#### What Are Recent G2 Reviews of Amazon Connect?

**["Scalable, Intuitive Omnichannel Contact Center with Powerful AI Integrations"](https://www.g2.com/survey_responses/amazon-connect-review-13185745)**

**Rating:** 4.5/5.0 stars

_— Atharva P._

[Read full review](https://www.g2.com/survey_responses/amazon-connect-review-13185745)

**["Scalable Pay-as-You-Go Call Center with Seamless Integrations"](https://www.g2.com/survey_responses/amazon-connect-review-12496701)**

**Rating:** 5.0/5.0 stars

_— Jenom N._

[Read full review](https://www.g2.com/survey_responses/amazon-connect-review-12496701)

#### What Are G2 Users Discussing About Amazon Connect?

- [What is Amazon Connect used for?](https://www.g2.com/discussions/what-is-amazon-connect-used-for) - 1 comment
- [Is Amazon connected to SaaS?](https://www.g2.com/discussions/is-amazon-connected-to-saas)
- [How do I connect to Amazon Connect?](https://www.g2.com/discussions/how-do-i-connect-to-amazon-connect)
- [What is Amazon Connect?](https://www.g2.com/discussions/what-is-amazon-connect) - 3 comments
- [How does Amazon Connect work?](https://www.g2.com/discussions/how-does-amazon-connect-work)

### [Diabolocom](https://www.g2.com/products/diabolocom/reviews)

Diabolocom is a leading European provider of AI-first cloud contact center and customer experience solutions. Our platform helps organizations manage omnichannel customer interactions at scale while improving service quality, agent productivity, and operational efficiency. Built on proprietary AI technologies, native telecom infrastructure, and advanced CRM integrations, Diabolocom helps customer service and sales teams deliver faster, smarter, and more personalized interactions. Our all-in-one platform supports inbound and outbound communications, high-volume call management, auto-dialing, workflow automation, real-time monitoring, and AI-powered assistance for agents and supervisors. It helps teams manage every customer interaction more efficiently, from first contact to final resolution. Diabolocom provides the essential features businesses need to manage customer interactions effectively, while continuously innovating with sovereign AI solutions designed for customer service and sales teams. Our AI-powered solutions include: - Interactive Virtual Agent, - Agent Assist, - Augmented Quality Monitoring. Interactive Virtual Agent helps businesses provide 24/7 customer support. It answers customer requests automatically and can be configured easily through Diabolocom’s interface. When human assistance is needed, the interaction can be transferred smoothly to an agent. Agent Assist supports agents in real time during customer conversations. It combines conversation analytics, automated call summaries, next-best-action recommendations, form completion, knowledge base access, and automated workflows. This helps agents save time, reduce manual work, and provide more accurate answers. Augmented Quality Monitoring helps supervisors evaluate customer interactions at scale. With AI, teams can review far more calls than would be possible manually. They can identify coaching opportunities, detect quality trends, and monitor performance through clear dashboards. Together, these capabilities help businesses automate repetitive tasks, improve quality management, strengthen customer engagement, and make faster, data-driven decisions. Diabolocom’s innovation has been recognized by Frost & Sullivan with the 2024 Product Leadership Award and the 2026 European Technology Innovation Leadership Award. For over 20 years, Diabolocom has supported more than 400 clients and now operates in over 60 countries, with 175+ employees across 8 global offices.

**Average Rating:** 4.3/5.0

**Total Reviews:** 32

#### How Do G2 Users Rate Diabolocom?

- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.3/10)

#### Who Is the Company Behind Diabolocom?

- **Seller:** [Diabolocom](https://www.g2.com/sellers/diabolocom)
- **Company Website:** www.diabolocom.com
- **Year Founded:** 2005
- **HQ Location:** Paris, FR
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=46fd61cc87510788779b3b660192ed8a0a06b2608487a6d3bd2ea048b0259209&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdiabolocom%2F&secure%5Burl_type%5D=linkedin_company_website)  
178 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Consumer Services
- **Company Size:** 60% Medium, 29% Small

#### What Do G2 Reviewers Say About Diabolocom?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Diabolocom's **ease of use** exceptional, facilitating quick adaptation and seamless integration into their workflows.
- Users praise the **exceptionally responsive customer support** of Diabolocom, ensuring smooth implementation and valuable guidance.
- Users commend Diabolocom's **customization options** , allowing seamless integration and tailored solutions that enhance efficiency.
- Users commend the **easy implementation** of Diabolocom, benefiting from swift deployment and responsive customer support.
- Users commend Diabolocom for its **efficiency** in managing multichannel communication, significantly enhancing productivity and user experience.

##### Cons

- Users find the **missing features** in Diabolocom, particularly in integration and basic functionalities, quite limiting.
- Users find it challenging to reach **customer service support** , which hinders their ability to optimize workflows effectively.
- Users often experience **delays up to 30 minutes** during updates, disrupting workflow and causing frustration.
- Users find Diabolocom's **rigid pre-configured workflows** limiting, hindering customization and affecting efficiency in processes.
- Users find the **limited customization** of Diabolocom restricts adapting workflows to their specific customer service needs.

#### What Are Recent G2 Reviews of Diabolocom?

**["Reliable Dialer with Powerful Workflows and Minimal Downtime"](https://www.g2.com/survey_responses/diabolocom-review-13130328)**

**Rating:** 4.5/5.0 stars

_— Martin F._

[Read full review](https://www.g2.com/survey_responses/diabolocom-review-13130328)

**["Easy to Use, Great Support, Limited Workflows"](https://www.g2.com/survey_responses/diabolocom-review-13130309)**

**Rating:** 4.5/5.0 stars

_— albane l._

[Read full review](https://www.g2.com/survey_responses/diabolocom-review-13130309)

### [Mirror](https://www.g2.com/products/whatfix-mirror/reviews)

Mirror enables customer-facing teams with a unified, immersive training experience that pairs simulation system training and AI conversational roleplay with in-app guidance.

**Average Rating:** 4.8/5.0

**Total Reviews:** 5

#### How Do G2 Users Rate Mirror?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.3/10)

#### Who Is the Company Behind Mirror?

- **Seller:** [Whatfix](https://www.g2.com/sellers/whatfix)
- **Year Founded:** 2013
- **HQ Location:** San Jose, CA
- **Twitter:** @whatfix  
3,096 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=54da0ef74f062ef7e35deab55bba9292703a8810e855b363c3924d1089e5d97e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2058906%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,115 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 80% Large, 20% Medium

#### What Do G2 Reviewers Say About Mirror?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of Mirror, facilitating smooth learning without the risks of real-time execution.
- Users appreciate the **interactive content** of Mirror, facilitating safe practice and self-study in a worry-free environment.
- Users appreciate the **realistic practice environment** provided by Mirror, enhancing learning without dealing with live data.
- Users find the **self-study resources** invaluable, enabling effective practice without risking live data interference.
- Users value the **experience improvement** offered by Mirror, facilitating practice without the stress of real-time execution.

##### Cons

- Users face **bug issues** that cause slowdowns and provide limited progress details for Mirror flow creation.
- Users experience **poor reporting** with Mirror, finding progress updates slow and lacking in detail.
- Users experience **slow performance** with Mirror, facing technical glitches and inadequate progress reporting during flow creation.

#### What Are Recent G2 Reviews of Mirror?

**["Effortless, Safe Practice with Realistic App Experience"](https://www.g2.com/survey_responses/mirror-review-12038771)**

**Rating:** 4.5/5.0 stars

_— Daniel S._

[Read full review](https://www.g2.com/survey_responses/mirror-review-12038771)

**["Outstanding Tool with Exceptional Support"](https://www.g2.com/survey_responses/mirror-review-12608679)**

**Rating:** 5.0/5.0 stars

_— Ani C._

[Read full review](https://www.g2.com/survey_responses/mirror-review-12608679)

### [NobelBiz OMNI+](https://www.g2.com/products/nobelbiz-omni/reviews)

The NobelBiz OMNI+ cloud call center solution is our software product designed to be fully compatible with our carrier network, taking it to new heights of performance. NobelBiz OMNI+ has a unique blend of capabilities: from Omnichannel, Impressive API integrations, and fast implementation, to simple cross-channel campaign setup and remote work, to name but a few. NobelBiz OMNI+ is a true customizable powerhouse of productivity that integrates all main functions of a complete cloud contact center solution. Besides an impressive selection of built-in applications such as a complete IVR builder and compliance tools, it boasts an intuitive agent interface and a customizable supervisor dashboard. Last but not least, NobelBiz OMNI+ is that it can deploy real omnichannel capabilities, integrating a series of novel channels such as Facebook, WhatsApp, or Telegram, among others.

**Average Rating:** 4.8/5.0

**Total Reviews:** 18

#### How Do G2 Users Rate NobelBiz OMNI+?

- **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.3/10)

#### Who Is the Company Behind NobelBiz OMNI+?

- **Seller:** [NobelBiz](https://www.g2.com/sellers/nobelbiz)
- **Year Founded:** 2005
- **HQ Location:** Cheyenne, WY
- **Twitter:** @NobelBiz  
569 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=422c935e4ef3acba45518414a31809026e042ebd0598cbf1a04e5e7f955d3ad5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fnobelbiz-inc-%2F&secure%5Burl_type%5D=linkedin_company_website)  
35 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 67% Medium, 33% Small

#### What Are Recent G2 Reviews of NobelBiz OMNI+?

**["We added Human call initiator feature to our dialing strategy without braking the bank"](https://www.g2.com/survey_responses/nobelbiz-omni-review-7968334)**

**Rating:** 5.0/5.0 stars

_— Carlos B._

[Read full review](https://www.g2.com/survey_responses/nobelbiz-omni-review-7968334)

**["Dialer is smooth Nobel like the name itself"](https://www.g2.com/survey_responses/nobelbiz-omni-review-7307800)**

**Rating:** 5.0/5.0 stars

_— Smita P._

[Read full review](https://www.g2.com/survey_responses/nobelbiz-omni-review-7307800)

#### What Are G2 Users Discussing About NobelBiz OMNI+?

- [What is NobelBiz OMNI+ used for?](https://www.g2.com/discussions/what-is-nobelbiz-omni-used-for) - 1 comment

### [Vaani: An Omni channel contact center solution](https://www.g2.com/products/vaani-an-omni-channel-contact-center-solution/reviews)

VAANI is an innovative product that provides an omnichannel solution for contact centers. VAANI aims to provide custom call center solutions for simplifying businesses through enhancing their CX and providing accelerated sales engagement. It provides mobility for accessing the cloud contact center software through any of the devices and browsers. Equipped with all the modes of communication, it brings the right resources and insights that help improve faster in the business cycle.

**Average Rating:** 5.0/5.0

**Total Reviews:** 3

#### How Do G2 Users Rate Vaani: An Omni channel contact center solution?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.3/10)
- **Evaluation:** 10.0/10 (Category avg: 9.1/10)
- **Calibration:** 10.0/10 (Category avg: 8.9/10)
- **Third-Party Integrations:** 9.2/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Vaani: An Omni channel contact center solution?

- **Seller:** [Eureka Digitisation and Automation Services](https://www.g2.com/sellers/eureka-digitisation-and-automation-services)
- **Year Founded:** 2020
- **HQ Location:** Thane, IN
- **Twitter:** @eDAS\_Automation  
104 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=610706cf96dbf07a5625637ba42588fc8a3028dc8831cc8dada3d325e7eb843d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fedastech&secure%5Burl_type%5D=linkedin_company_website)  
38 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 67% Large, 33% Small

#### What Are Recent G2 Reviews of Vaani: An Omni channel contact center solution?

**["All-in-one dialer solution for all industries"](https://www.g2.com/survey_responses/vaani-an-omni-channel-contact-center-solution-review-7611973)**

**Rating:** 5.0/5.0 stars

_— Verified User in Writing and Editing_

[Read full review](https://www.g2.com/survey_responses/vaani-an-omni-channel-contact-center-solution-review-7611973)

**["Helpful and exactly we wanted for our process."](https://www.g2.com/survey_responses/vaani-an-omni-channel-contact-center-solution-review-5376824)**

**Rating:** 5.0/5.0 stars

_— Shweta W._

[Read full review](https://www.g2.com/survey_responses/vaani-an-omni-channel-contact-center-solution-review-5376824)

#### What Are G2 Users Discussing About Vaani: An Omni channel contact center solution?

- [What is Vaani: An Omni channel contact center solution used for?](https://www.g2.com/discussions/what-is-vaani-an-omni-channel-contact-center-solution-used-for)

### [Fin](https://www.g2.com/products/fin-2021-05-13/reviews)

Fin’s process instrumentation and analytics software builds a complete picture of your entire team’s work across all applications, so you can drive process, tooling, and coaching improvements, and clearly track the impact of your changes. Our browser plugin automatically logs the full clickstream of every team member's work and enriches your event stream with case records, video, and audio recordings to build a complete and real-time dataset of your operations. Get the missing data set your organization needs to connect the dots between process and outcomes and scientifically optimize the quality and efficiency of customer support.

**Average Rating:** 3.3/5.0

**Total Reviews:** 3

#### How Do G2 Users Rate Fin?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.3/10)

#### Who Is the Company Behind Fin?

- **Seller:** [Fin](https://www.g2.com/sellers/fin)
- **Year Founded:** 2019
- **HQ Location:** San Francisco, US
- **Twitter:** @betterwithfin  
1,024 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1b5ecc5257008cb10a273cee4d455b421d0c255a7398113c18bbb4cfa8edbf9b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbetterwithfin%2F&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 67% Large, 33% Medium

#### What Are Recent G2 Reviews of Fin?

**["Optimize the process efficiency"](https://www.g2.com/survey_responses/fin-review-6905364)**

**Rating:** 4.5/5.0 stars

_— Smriti C._

[Read full review](https://www.g2.com/survey_responses/fin-review-6905364)

**["Reliable Business Intelligence Solution"](https://www.g2.com/survey_responses/fin-review-4971258)**

**Rating:** 4.5/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/fin-review-4971258)

#### What Are G2 Users Discussing About Fin?

- [What are the features of accounting software?](https://www.g2.com/discussions/fin-what-are-the-features-of-accounting-software)
- [What is financial software used for?](https://www.g2.com/discussions/what-is-financial-software-used-for)
- [What are three features of an integrated financial management system?](https://www.g2.com/discussions/what-are-three-features-of-an-integrated-financial-management-system)

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