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The Top 20 Easiest To Use Contact Center Knowledge Base Software

See the top Contact Center Knowledge Base Software products based on usability ratings. A product’s usability score is calculated by a proprietary algorithm that factors in real user satisfaction ratings of how easy the product is to administer, as well as how well the product meets business requirements, among other ratings. Compare products according to their usability scores to streamline the buying process and quickly identify the best products based on real user experiences.

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Usability Score

Compare

Guru

9.5

Overall Usability Score

9.5

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.4

Ease of Use

Average: 9.3

9.5

Meets Requirements

Average: 9.3

9.5

Customer Segment Breakdown

Small Business

15%

Mid Market

56%

Enterprise

29%

Talkdesk

9.3

Overall Usability Score

9.3

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.4

Ease of Use

Average: 9.3

9.1

Meets Requirements

Average: 9.3

9.0

Customer Segment Breakdown

Small Business

19%

Mid Market

61%

Enterprise

21%

Document360

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.7

Ease of Use

Average: 9.3

9.7

Meets Requirements

Average: 9.3

9.7

Customer Segment Breakdown

Small Business

43%

Mid Market

46%

Enterprise

11%

Salesforce Service Cloud

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.5

Ease of Use

Average: 9.3

8.7

Meets Requirements

Average: 9.3

8.8

Customer Segment Breakdown

Small Business

19%

Mid Market

42%

Enterprise

39%

ScreenSteps

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.8

Ease of Use

Average: 9.3

9.9

Meets Requirements

Average: 9.3

9.7

Customer Segment Breakdown

Small Business

45%

Mid Market

49%

Enterprise

Zendesk Support Suite

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.1

Ease of Use

Average: 9.3

8.8

Meets Requirements

Average: 9.3

8.7

Customer Segment Breakdown

Small Business

41%

Mid Market

45%

Enterprise

13%

livepro Knowledge Management

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.4

Ease of Use

Average: 9.3

9.7

Meets Requirements

Average: 9.3

9.7

Customer Segment Breakdown

Small Business

Mid Market

57%

Enterprise

35%

Sprinklr Service

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.0

Ease of Use

Average: 9.3

9.0

Meets Requirements

Average: 9.3

9.3

Customer Segment Breakdown

Small Business

29%

Mid Market

32%

Enterprise

39%

Ozonetel CloudAgent

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.1

Ease of Use

Average: 9.3

9.5

Meets Requirements

Average: 9.3

9.4

Customer Segment Breakdown

Small Business

30%

Mid Market

61%

Enterprise

#10

ProcedureFlow

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.8

Ease of Use

Average: 9.3

9.8

Meets Requirements

Average: 9.3

9.9

Customer Segment Breakdown

Small Business

24%

Mid Market

43%

Enterprise

33%

#11

Helpjuice

8.6

Overall Usability Score

8.6

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.1

Ease of Use

Average: 9.3

9.1

Meets Requirements

Average: 9.3

8.7

Customer Segment Breakdown

Small Business

34%

Mid Market

51%

Enterprise

15%

#12

Bloomfire

8.6

Overall Usability Score

8.6

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.5

Ease of Use

Average: 9.3

9.2

Meets Requirements

Average: 9.3

9.2

Customer Segment Breakdown

Small Business

18%

Mid Market

51%

Enterprise

32%

#13

BoldDesk

8.6

Overall Usability Score

8.6

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.2

Ease of Use

Average: 9.3

9.3

Meets Requirements

Average: 9.3

9.4

Customer Segment Breakdown

Small Business

55%

Mid Market

43%

Enterprise

#14

Shelf

8.5

Overall Usability Score

8.5

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.7

Ease of Use

Average: 9.3

9.6

Meets Requirements

Average: 9.3

9.4

Customer Segment Breakdown

Small Business

15%

Mid Market

57%

Enterprise

28%

#15

Zoho Desk

8.5

Overall Usability Score

8.5

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.4

Ease of Use

Average: 9.3

8.5

Meets Requirements

Average: 9.3

8.8

Customer Segment Breakdown

Small Business

73%

Mid Market

24%

Enterprise

#16

Upland RightAnswers

8.4

Overall Usability Score

8.4

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.0

Ease of Use

Average: 9.3

9.3

Meets Requirements

Average: 9.3

9.3

Customer Segment Breakdown

Small Business

14%

Mid Market

31%

Enterprise

55%

#17

Upland Panviva

8.4

Overall Usability Score

8.4

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.3

Ease of Use

Average: 9.3

9.1

Meets Requirements

Average: 9.3

9.1

Customer Segment Breakdown

Small Business

Mid Market

51%

Enterprise

41%

#18

Kapture CX

8.4

Overall Usability Score

8.4

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.8

Ease of Use

Average: 9.3

9.3

Meets Requirements

Average: 9.3

8.9

Customer Segment Breakdown

Small Business

34%

Mid Market

49%

Enterprise

17%

#19

Stonly

8.4

Overall Usability Score

8.4

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.9

Ease of Use

Average: 9.3

9.1

Meets Requirements

Average: 9.3

9.4

Customer Segment Breakdown

Small Business

59%

Mid Market

34%

Enterprise

#20

Ameyo by Exotel Cloud Contact Center

8.4

Overall Usability Score

8.4

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.4

Ease of Use

Average: 9.3

9.2

Meets Requirements

Average: 9.3

9.2

Customer Segment Breakdown

Small Business

20%

Mid Market

48%

Enterprise

32%