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The Top 20 Easiest To Use Communication Platform as a Service (cPaaS) Platforms

See the top Communication Platform as a Service (cPaaS) Platforms products based on usability ratings. A product’s usability score is calculated by a proprietary algorithm that factors in real user satisfaction ratings of how easy the product is to administer, as well as how well the product meets business requirements, among other ratings. Compare products according to their usability scores to streamline the buying process and quickly identify the best products based on real user experiences.

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Usability Score

Compare

Ringover

9.4

Overall Usability Score

9.4

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.9

Ease of Use

Average: 9.2

9.4

Meets Requirements

Average: 9.2

9.2

Customer Segment Breakdown

Small Business

78%

Mid Market

21%

Enterprise

Wati

9.4

Overall Usability Score

9.4

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.7

Ease of Use

Average: 9.2

9.5

Meets Requirements

Average: 9.2

9.2

Customer Segment Breakdown

Small Business

80%

Mid Market

19%

Enterprise

TextUs

9.3

Overall Usability Score

9.3

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.1

Ease of Use

Average: 9.2

9.3

Meets Requirements

Average: 9.2

9.2

Customer Segment Breakdown

Small Business

28%

Mid Market

47%

Enterprise

25%

Podium

9.2

Overall Usability Score

9.2

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.2

Ease of Use

Average: 9.2

9.4

Meets Requirements

Average: 9.2

9.1

Customer Segment Breakdown

Small Business

59%

Mid Market

36%

Enterprise

Telnyx CPaaS

9.1

Overall Usability Score

9.1

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.0

Ease of Use

Average: 9.2

9.1

Meets Requirements

Average: 9.2

9.4

Customer Segment Breakdown

Small Business

79%

Mid Market

17%

Enterprise

Ozonetel CloudAgent

9.1

Overall Usability Score

9.1

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.1

Ease of Use

Average: 9.2

9.1

Meets Requirements

Average: 9.2

8.9

Customer Segment Breakdown

Small Business

29%

Mid Market

61%

Enterprise

10%

Dotdigital

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.0

Ease of Use

Average: 9.2

8.8

Meets Requirements

Average: 9.2

8.8

Customer Segment Breakdown

Small Business

42%

Mid Market

45%

Enterprise

14%

BulkSMS.com

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.8

Ease of Use

Average: 9.2

9.8

Meets Requirements

Average: 9.2

9.7

Customer Segment Breakdown

Small Business

75%

Mid Market

22%

Enterprise

Sendbird

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.1

Ease of Use

Average: 9.2

9.1

Meets Requirements

Average: 9.2

9.0

Customer Segment Breakdown

Small Business

31%

Mid Market

48%

Enterprise

21%

#10

SleekFlow

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.4

Ease of Use

Average: 9.2

8.7

Meets Requirements

Average: 9.2

8.5

Customer Segment Breakdown

Small Business

81%

Mid Market

18%

Enterprise

#11

Getgabs

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.6

Ease of Use

Average: 9.2

9.8

Meets Requirements

Average: 9.2

9.6

Customer Segment Breakdown

Small Business

93%

Mid Market

#12

indigitall

8.6

Overall Usability Score

8.6

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.2

Ease of Use

Average: 9.2

9.5

Meets Requirements

Average: 9.2

9.2

Customer Segment Breakdown

Small Business

39%

Mid Market

51%

Enterprise

10%

#13

Ably Realtime

8.5

Overall Usability Score

8.5

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.4

Ease of Use

Average: 9.2

9.1

Meets Requirements

Average: 9.2

9.5

Customer Segment Breakdown

Small Business

48%

Mid Market

29%

Enterprise

23%

#14

BotSpace

8.5

Overall Usability Score

8.5

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.1

Ease of Use

Average: 9.2

9.4

Meets Requirements

Average: 9.2

9.3

Customer Segment Breakdown

Small Business

67%

Mid Market

29%

Enterprise

#15

Get it SMS

8.5

Overall Usability Score

8.5

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.8

Ease of Use

Average: 9.2

9.9

Meets Requirements

Average: 9.2

9.8

Customer Segment Breakdown

Small Business

67%

Mid Market

33%

#16

Bandwidth

8.5

Overall Usability Score

8.5

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.8

Ease of Use

Average: 9.2

8.2

Meets Requirements

Average: 9.2

8.6

Customer Segment Breakdown

Small Business

45%

Mid Market

40%

Enterprise

16%

#17

Infobip

8.4

Overall Usability Score

8.4

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.9

Ease of Use

Average: 9.2

9.6

Meets Requirements

Average: 9.2

9.7

Customer Segment Breakdown

Small Business

35%

Mid Market

43%

Enterprise

22%

#18

Rocket.Chat

8.3

Overall Usability Score

8.3

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.4

Ease of Use

Average: 9.2

9.3

Meets Requirements

Average: 9.2

8.7

Customer Segment Breakdown

Small Business

36%

Mid Market

50%

Enterprise

14%

#19

ZEGOCLOUD

8.3

Overall Usability Score

8.3

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.3

Ease of Use

Average: 9.2

9.4

Meets Requirements

Average: 9.2

9.3

Customer Segment Breakdown

Small Business

81%

Mid Market

16%

Enterprise

#20

Plivo

8.3

Overall Usability Score

8.3

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.4

Ease of Use

Average: 9.2

8.5

Meets Requirements

Average: 9.2

8.6

Customer Segment Breakdown

Small Business

79%

Mid Market

16%

Enterprise