# Best Communication Platform as a Service (cPaaS) Platforms - Page 7

## How Many Communication Platform as a Service (cPaaS) Platforms Products Does G2 Track?

**Total Products under this Category:** 170

### Category Stats (Aug 2026)

- **Average Rating:** 4.46/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** MyOperator (+7.61%) - Among all products in this category, MyOperator recorded the largest rating increase compared to last month

_Last updated: August 01, 2026_

## How Does G2 Rank Communication Platform as a Service (cPaaS) Platforms Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 9,000+ Authentic Reviews
- 170+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Communication Platform as a Service (cPaaS) Platforms
 ![G2 Grid® for Communication Platform as a Service (cPaaS) Platforms plotting products by satisfaction and market presence](https://www.g2.com/categories/communication-platform-as-a-service-cpaas/grids.png?focus%5B%5D=144283&focus%5B%5D=104271&focus%5B%5D=42446&focus%5B%5D=17446&focus%5B%5D=74966&focus%5B%5D=1409876&focus%5B%5D=24654&focus%5B%5D=5026)

Highlighted products: Wati, Sinch Engage, Webex Connect, Telnyx CPaaS, MSG91, Signal House, Bandwidth, and Vonage Communications APIs.

Underlying data: [Grid® JSON](https://www.g2.com/categories/communication-platform-as-a-service-cpaas/grids.json?focus%5B%5D=wati&focus%5B%5D=sinch-engage&focus%5B%5D=webex-connect&focus%5B%5D=telnyx-cpaas&focus%5B%5D=msg91&focus%5B%5D=signal-house&focus%5B%5D=bandwidth-bandwidth&focus%5B%5D=vonage-communications-apis)

**Sponsored**

### ClickSend

ClickSend is a simple, reliable SMS platform built for businesses that can't afford to miss a message. It’s seriously simple infrastructure that works straight out of the box — and keeps working as you grow. Backed by genuinely helpful 24/7 support from people who actually know their stuff. Send from the Dashboard in just a few clicks — or straight from your email inbox. Build with our clean, well-loved API docs. Or connect through hundreds of integrations and slot it straight into the tools your team already uses. Most users are up and sending within minutes. No developers required (but if you have one, they'll love us too). Why 90,000+ businesses and developers choose ClickSend: · Direct carrier routes to 190+ countries — no middlemen, no grey routes · 99.95%+ uptime so your messages go out when it matters · Lightning-fast delivery for time-sensitive comms · Pay-as-you-go pricing — scale up, scale down, only ever pay for what you send · 24/7 support from real people who actually understand the platform It's built for operational messaging as much as marketing. Appointment reminders, delivery notifications, 2FA codes, staff alerts, booking confirmations — the communications that keep a business running day to day. Trusted by healthcare and wellness clinics, financial services, real estate agencies, education providers, event organisers, construction companies and not-for-profits — and the developers building messaging into their products and workflows.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=555&secure%5Bchosen_at%5D=2026-08-02T10%3A05%3A09Z&secure%5Bdisplayable_resource_id%5D=555&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=555&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=138049&secure%5Bresource_id%5D=555&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcommunication-platform-as-a-service-cpaas%3Fpage%3D7&secure%5Btoken%5D=6b9ab15f28fbfc1dc6535cd2f41d4e0cd7416632ce01a5b3123d6105b050e5c2&secure%5Burl%5D=https%3A%2F%2Ftry.clicksend.com%2Fen%2Fstart-sending%2F%3Futm_source%3Dg2%26utm_medium%3Dpaid%26utm_campaign%3Dppc_campaign&secure%5Burl_type%5D=free_trial)

### [Aculab Cloud](https://www.g2.com/products/aculab-cloud/reviews)

Aculab Cloud gives you powerful, programmable, easy to integrate APIs which allow you to make, take and interact with voice calls, send and receive SMS messages, and handle inbound and outbound fax - all with pay-as-you-go pricing and no specialist telephony equipment needed.

#### Who Is the Company Behind Aculab Cloud?

- **Seller:** [aculab](https://www.g2.com/sellers/aculab)
- **Year Founded:** 1978
- **HQ Location:** Milton Keynes, GB
- **Twitter:** @aculab  
795 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2f082274e4df9ede7449b25e039aca483ed17dcfe2033ecb5c9d39ea846c4fdb&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Faculab&secure%5Burl_type%5D=linkedin_company_website)  
79 employees on LinkedIn®

### [Apifonica](https://www.g2.com/products/apifonica/reviews)

Automation starts with Apifonica - fully customisable solution for automation of communication in HR, sales and customer support. This automation is tailored to your goals as our experts analyse your workflows and find what should be optimised. Then we customise our platform to fit your project: from basic automation of voice & text notifications to complex solutions fully integrated with your IT system featuring AI-powered voicebot, smart reporting and workflow automation. We’re an international team of experts in cloud tech, artificial intelligence, telecom, and robotics. Our passion for automation united us on a mission to help businesses automate communication and corresponding business workflows.

#### Who Is the Company Behind Apifonica?

- **Seller:** [SmartTel Plus](https://www.g2.com/sellers/smarttel-plus)
- **Year Founded:** 2015
- **HQ Location:** Tallinn, EE
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=79ce4962767860dd6bf1dc058fccd0daa1a7f44bdd3e894ddeb629e3f57eefb5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmysmarttelplus&secure%5Burl_type%5D=linkedin_company_website)  
22 employees on LinkedIn®

### [ApiRTC](https://www.g2.com/products/apirtc/reviews)

ApiRTC is a library that allows a developer to easily integrate real-time communications (chat, audio, video). The API keys allow them to develop solutions for web or mobile applications. This technology: WebRTC is used with encrypted media streams and exchanged peer-to-peer when possible. Otherwise, a relay is set up (TURN server) when necessary. ApiRTC is the center of our platform which manages all the establishments that are connected. For example; the connection of users, the presence of users and the media establishment. The ApiRTC library is available in different formats depending on the integration that suits you best. Finally, tokens are used to authenticate each endpoint to the ApiRTC platform service and activate sessions.

#### Who Is the Company Behind ApiRTC?

- **Seller:** [Apizee](https://www.g2.com/sellers/apizee)
- **Year Founded:** 2013
- **HQ Location:** Lannion, Bretagne
- **Twitter:** @apizee  
717 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2c4b8960a0a5b18449fa8329148e7b900031cd78e5d2930bc6b115342a21f874&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fapizee%2F&secure%5Burl_type%5D=linkedin_company_website)  
38 employees on LinkedIn®

### [ASPSMS](https://www.g2.com/products/aspsms/reviews)

ASPSMS is a comprehensive SMS gateway service developed by VADIAN.NET AG, a Swiss-based Internet and Mobile Solutions company. Launched in 2001, ASPSMS enables businesses and developers to send SMS messages globally, reaching over 200 countries and more than 900 mobile networks. The platform is designed for seamless integration into various applications, offering a range of interfaces and tools to cater to diverse communication needs. Key Features and Functionality: - Global SMS Delivery: Send SMS messages to over 200 countries and 900 mobile networks, ensuring extensive reach for international communication. - Multiple Interfaces: ASPSMS provides various interfaces, including JSON API (REST), WebAPI, SOAP Web Service, XML Interface, and SMTP Interface, allowing developers to integrate SMS functionality into their applications using their preferred technologies. - Two-Factor Authentication (2FA): Enhance security with ASPTOKEN, a two-factor authentication solution that generates, stores, and verifies SMS codes within the ASPSMS system, simplifying the implementation of 2FA in applications. - Bulk SMS Capability: Efficiently send high volumes of SMS messages simultaneously, with support for unique transaction numbers to track deliveries. - Concatenated SMS: Send long messages up to 1,377 characters by automatically splitting them into multiple linked SMS messages. - Flashing SMS: Deliver messages that appear directly on the recipient's screen without the need to access the inbox, ensuring immediate visibility. - Redundant SMS Servers: Ensure high availability and reliability with multiple redundant servers that automatically route messages in case of server downtime. - Multiple Concurrent Users: Support for several concurrent users and connections, making it suitable for large organizations and service providers. - Balance Check: Monitor account balance in real-time to manage SMS credits effectively. Primary Value and Solutions Provided: ASPSMS addresses the need for reliable and scalable SMS communication solutions for businesses and developers. By offering a versatile platform with multiple integration options, it enables users to: - Enhance Customer Engagement: Send timely notifications, alerts, and promotional messages to customers worldwide, improving communication and engagement. - Improve Security: Implement robust two-factor authentication mechanisms to protect user accounts and sensitive information. - Streamline Operations: Automate SMS communications within business processes, such as appointment reminders, order confirmations, and system alerts, leading to increased efficiency. - Expand Reach: Leverage the extensive network coverage to communicate with a global audience, supporting international business growth. With its commitment to Swiss quality and data privacy, ASPSMS provides a trustworthy and efficient solution for integrating SMS capabilities into various applications and services.

#### Who Is the Company Behind ASPSMS?

- **Seller:** [VADIAN.NET](https://www.g2.com/sellers/vadian-net)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Atlas Communications](https://www.g2.com/products/atlas-communications/reviews)

Atlas Communications is redefining telecom solutions for businesses worldwide. As a hybrid MVNO and CPaaS provider, we offer direct access to mobile numbers and seamless voice and SMS integration across markets in France, the UK, Sweden, Finland, Denmark, the Netherlands, Italy, Spain, Austria, Israel, Mexico, Brazil, Chile, the USA, and Canada.. We simplify communication, empowering enterprises to connect efficiently with transparent pricing and tailored solutions.

#### Who Is the Company Behind Atlas Communications?

- **Seller:** [Atlas Communications](https://www.g2.com/sellers/atlas-communications)
- **Year Founded:** 2018
- **HQ Location:** Paris, FR
- **Twitter:** @Atlas\_ltd  
1 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=65369ee3fed305fa5f0acecd4a9ad129c2a313055b0d10a27ddafc12eea31fd6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fatlas-communications-ltd&secure%5Burl_type%5D=linkedin_company_website)  
6 employees on LinkedIn®

### [Azmarq](https://www.g2.com/products/azmarq/reviews)

Azmarq is a next-generation technology company that helps enterprises reimagine their businesses for the digital age using the power of technology to build better futures for our customers, colleagues, environment and communities. Azmarq is a Cloud based platform offering SMS marketing software. We enables businesses to connect, engage and grow customers using cloud-based portfolio of services including SMS, RCS, Voice, Email, WhatsApp, Google Verified SMS, and Chatbots with agile marketing automation solutions. We also provides a marketing automation tool that automates data ingestion, content creation, customer journeys, campaign triggering, and real time reports. We provides solutions to over 600+ enterprises and expands its portfolio to simplify engagement and increase conversions.

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate Azmarq?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.0/10)

#### Who Is the Company Behind Azmarq?

- **Seller:** [Azmarq Technovation](https://www.g2.com/sellers/azmarq-technovation)
- **Year Founded:** 2014
- **HQ Location:** Noida, IN
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=edfeface20d3ec7cd7927f5e0289d2be525895b3361769c16dd355e789a55541&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhappyazmarqing&secure%5Burl_type%5D=linkedin_company_website)  
43 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of Azmarq?

**["Best in industry bulk messaging services"](https://www.g2.com/survey_responses/azmarq-review-7615926)**

**Rating:** 5.0/5.0 stars

_— Rishi G._

[Read full review](https://www.g2.com/survey_responses/azmarq-review-7615926)

### [Bit6](https://www.g2.com/products/bit6/reviews)

Bit6, a division of Voxofon, is a Communication Platform as a Service provider that powers real-time communication functionality that businesses, SMEs, and enterprises can deploy in any environment.

#### Who Is the Company Behind Bit6?

- **Seller:** [Bit6](https://www.g2.com/sellers/bit6)
- **Year Founded:** 2014
- **HQ Location:** Houston, US
- **Twitter:** @bit6com  
4,101 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d512d7283c082086788234818320cd9578fb7611a3d08ba97352b420e0dca98f&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbit6&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [Blooio](https://www.g2.com/products/blooio/reviews)

Messaging infrastructure you can trust. Built for teams that need messaging to work every time. Blooio keeps setup simple, delivery consistent, and pricing predictable. No sales calls, no waiting just a platform you can rely on. Send and receive iMessages with a simple REST API. Enterprise-ready infrastructure with webhooks and 99.9% uptime.

#### Who Is the Company Behind Blooio?

- **Seller:** [Blooio](https://www.g2.com/sellers/blooio)
- **Year Founded:** 2024
- **HQ Location:** Casper, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=81e8cab87488d5632266d77485b39631731e5162647f272554949ace12bef651&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fblooio%2F&secure%5Burl_type%5D=linkedin_company_website)  
4 employees on LinkedIn®

### [Buzzmo](https://www.g2.com/products/buzzmo/reviews)

Buzzmo is a communications management platform for enterprise monetisations for telcos.

#### Who Is the Company Behind Buzzmo?

- **Seller:** [OnMobile](https://www.g2.com/sellers/onmobile-431bbea4-7b94-4fe9-8344-ef83e00623ef)
- **Year Founded:** 2000
- **HQ Location:** Bangalore, IN
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7b9d3bbbb5d9681ea16c6b68b5d12978dc1a494596ca244e5aeacdaa2768b23e&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2F15836%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,049 employees on LinkedIn®

### [CALLR](https://www.g2.com/products/callr/reviews)

"Carrier grade Voice and Messaging API covering 220+ countries: SIP Trunking, Notifications, Call Tracking, Custom IVR, Person-to-Person, & User Acquisition. Use cases are mean to present our services and features in easily understandable and relatable manner. Use cases are not exclusive: effectively, the permeability between some use cases can be very high: for instance, custom IVR is very frequently used with call tracking since both address inbound calls. Here are our six main business use cases: SIP Trunking (Outbound and inbound calls at scale) - Conveniently handle my important outgoing call needs. Face any international needs with an adaptive solution that matches my location, and network situation. User Acquisition and Engagement (Outbound calls and SMS campaigns) - Generate online and in-store traffic and keep users engaged using automated and scalable communications methods. Easily broadcast news about sales and events to my customer base. Notifications (Personalized outbound calls and SMS) - Send personalized messages to your customers at key steps of their journey. Notify them of main events and make sure they receive your messages. Custom IVR (Inbound or outbound calls control menu) - Create a smart mapping to route incoming calls according to the rules I set. Make sure each call I receive is handled the quickest and most efficient way. Call Tracking (Inbound calls source identification) - Track incoming calls activity and know where my users found my number. Track calls generated for and routed to a third party. Person to Person Communication (Users calls and SMS safeguarding) - Easily allow my users to exchange with each other on their usual channels. Frame the interaction to ensure its security and keep it smooth."

#### Who Is the Company Behind CALLR?

- **Seller:** [CALLR](https://www.g2.com/sellers/callr)
- **Year Founded:** 2010
- **HQ Location:** Paris, FR
- **Twitter:** @callr  
1,039 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5ee2c52847d11931d91f4f45de14a90f5c45b0f892bad4ed32f130b59bc13ece&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcallr%2F&secure%5Burl_type%5D=linkedin_company_website)  
9 employees on LinkedIn®

### [Celitix](https://www.g2.com/products/celitix/reviews)

Celitix is an enterprise-grade Communications Platform as a Service (CPaaS) designed to help organizations manage customer communications across multiple digital and traditional channels through one centralized platform. Developed by Proactive Professional Services Pvt Ltd, Celitix supports businesses that require scalable infrastructure, reliable message delivery, workflow automation, and greater operational control over enterprise communication processes. The platform unifies SMS, RCS, WhatsApp, Email and Voice so businesses can manage customer engagement consistently across every touchpoint. Instead of working with separate vendors, tools, or disconnected systems for each channel, organizations can operate through a single environment that simplifies communication management and improves cross-functional collaboration. This centralized approach helps teams maintain message consistency, strengthen response times, and create more connected customer experiences throughout the customer lifecycle. Celitix provides workflow automation capabilities that allow teams to automate routine notifications, OTPs, service alerts, payment reminders, marketing campaigns, appointment confirmations, onboarding journeys and support communications. Automation tools help reduce manual effort, improve process efficiency and ensure timely communication at scale. Businesses can configure workflows based on events, schedules, triggers, or customer actions to support a wide range of operational use cases. The platform also includes campaign management tools for planning, executing and optimizing outbound communication programs across multiple channels. Users can segment audiences, schedule campaigns, personalize messaging and track engagement performance from a single dashboard. Real-time reporting and analytics provide visibility into delivery rates, response trends, channel performance and campaign outcomes, helping teams make informed decisions backed by measurable data. Celitix is built on scalable infrastructure designed to support high-volume enterprise messaging requirements while maintaining system reliability, performance and security. Whether supporting transactional communications or long-term customer engagement initiatives, the platform adapts to changing business needs and communication volumes without unnecessary complexity. Organizations use Celitix to improve customer engagement, streamline communication workflows, reduce operational overhead and manage messaging across marketing, sales, customer support, operations, finance, logistics and service teams. By combining multiple channels, automation, analytics and enterprise-grade scalability into one solution, Celitix helps businesses modernize communication operations and deliver better customer experiences at every stage of engagement.

#### Who Is the Company Behind Celitix?

- **Seller:** [Proactive Professional Services](https://www.g2.com/sellers/proactive-professional-services)
- **Year Founded:** 2008
- **HQ Location:** Jaipur , IN
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bf64715aea9db5b5555771ec182e7c507bbdf84c083f9b47d54edf3d2a8af42f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fproactive-professional-services-pvt-ltd%2F&secure%5Burl_type%5D=linkedin_company_website)  
43 employees on LinkedIn®

### [Cell24x7](https://www.g2.com/products/cell24x7/reviews)

Empower your business with efficient RCS Business Messanger API and Business WhatsApp API Globally.

#### Who Is the Company Behind Cell24x7?

- **Seller:** [Cell24x7 Media Technologies](https://www.g2.com/sellers/cell24x7-media-technologies)
- **Year Founded:** 2013
- **HQ Location:** Mumbai , IN
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1c2722c381d1d16a7c14be85598a4e29fca49dcc8e60654886e2f7361c40c174&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcell24x7-media-technologies-pte-ltd&secure%5Burl_type%5D=linkedin_company_website)  
4 employees on LinkedIn®

### [Click to call dialer](https://www.g2.com/products/click-to-call-dialer/reviews)

ID cloud Click to call dialer software enables seamless, real-time communication between businesses and customers with just a single click. By integrating click-to-call API buttons into CRM systems, lead management tools, mobile apps, and third-party platforms, businesses can instantly connect agents with prospects, eliminating manual dialing and reducing wait times. This solution enhances customer engagement, improves response rates, and accelerates conversions by enabling faster interactions and personalized support. Organizations have the flexibility to choose the type of deployment best suited for them i.e. Cloud, Hybrid or On Premises. Designed for sales, lead generation, debt collection, and mobile applications, it simplifies calling processes while ensuring data security through encryption and masking. Features like customizable buttons, mobile optimization, call recording, IVR, and call queuing improve operational efficiency. By streamlining communication and boosting customer satisfaction, ID cloud click-to-call solution empowers businesses to drive growth, increase revenue, and deliver exceptional service experiences consistently.

#### Who Is the Company Behind Click to call dialer?

- **Seller:** [Teckinfo Solutions](https://www.g2.com/sellers/teckinfo-solutions)
- **Year Founded:** 1995
- **HQ Location:** NEW DELHI, IN
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=89db305973245cfff011c012802af0a02f4d2513e1517a688396b9820240df04&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fteckinfo-solutions-pvt-ltd&secure%5Burl_type%5D=linkedin_company_website)  
169 employees on LinkedIn®

### [Click to call software](https://www.g2.com/products/click-to-call-software/reviews)

A click-to-call solution enables businesses to connect with customers instantly through a call button or widget on websites, mobile apps, or CRM platforms. By using API-based calling, it eliminates manual dialling and allows agents to initiate calls directly, ensuring faster responses and seamless communication. This solution supports multi-platform embedding, multi-device usage, and easy integration with leading CRMs and third-party applications, making workflows more efficient. Features such as call recording, flexible caller ID, single login, call control, callback requests, and call progress tracking help businesses manage interactions effectively. It is widely used across customer support, e-commerce, lead generation, education, banking, and insurance to provide real-time assistance and personalized communication. With benefits like instant accessibility, error-free connections, time savings, improved productivity, better issue resolution, and higher conversion rates, Click to call enhances customer experience while delivering cost-effective and scalable communication for modern businesses.

#### Who Is the Company Behind Click to call software?

- **Seller:** [IVREdge Services](https://www.g2.com/sellers/ivredge-services)
- **Year Founded:** 2021
- **HQ Location:** Gurugram, IN
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b8ce981bc0d01de50ad1d897bec5ede14d28718bbdfd8c69ae58a19b7e452dd2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fivredgeservices%2F&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

### [Comms Hub](https://www.g2.com/products/comms-hub/reviews)

CommsHub is a customer engagement platform that empowers businesses to streamline and scale their communications across multiple channels. By integrating SMS, flash calls, messengers, and telecom providers into a single ecosystem, CommsHub enables brands to improve message delivery, optimize routing, reduce communication costs, and gain actionable insights through advanced analytics.

#### Who Is the Company Behind Comms Hub?

- **Seller:** [Comms Hub](https://www.g2.com/sellers/comms-hub)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d6b417ccb3e64596740d936b686d44f869b922a4c33186e1043d217a7d02e299&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcommunicationss-hub&secure%5Burl_type%5D=linkedin_company_website)  
12 employees on LinkedIn®

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Spotlight Categories

[Communication Platform as a Service (cPaaS) Platforms](https://www.g2.com/categories/communication-platform-as-a-service)

[Applicant Tracking Systems (ATS)](https://www.g2.com/categories/applicant-tracking-systems-ats)

[Anti Money Laundering Software](https://www.g2.com/categories/anti-money-laundering)

[Integration Platform as a Service (iPaaS) Solutions](https://www.g2.com/categories/ipaas)

[Security Compliance Software](https://www.g2.com/categories/security-compliance)

Similar Categories

- [Cloud Platform as a Service (PaaS)](/categories/cloud-platform-as-a-service-paas)
- [Integrated Development Environments (IDE)](/categories/integrated-development-environments-ide)
- [Software Testing](/categories/software-testing)
- [Help Authoring Tool (HAT)](/categories/help-authoring-tool-hat)
- [Other Development](/categories/other-development)

- [AI Documentation Generators](/categories/ai-documentation-generators)
- [API Development](/categories/api-development)
- [API Documentation Management](/categories/api-documentation-management)
- [API Generation](/categories/api-generation)
- [API Management](/categories/api-management)

- [API Marketplace](/categories/api-marketplace)
- [API Mocking](/categories/api-mocking)
- [API Platforms](/categories/api-platforms)
- [Application Development](/categories/application-development)
- [Backend as a Service (BaaS)](/categories/backend-as-a-service-baas)

[Browse Communication Platform as a Service (CPaaS) Themes](/categories/communication-platform-as-a-service-cpaas/themes)

 ![Adam Crivello](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adam Crivello")
AC

Researched and written by [Adam Crivello](https://research.g2.com/insights/author/adam-crivello)

Updated March 31, 2026

Communication platforms as a service (cPaaS), sometimes referred to as cloud communication platforms, provide tools for mobile developers to connect their mobile apps to a phone’s SMS, voice, and verification features via APIs. Developers use these products to add communication capabilities such as text notifications, user-to-user chatting, and voice connectivity to their applications. Many cPaaS platforms help developers customize how their products interact with these features via documentation around extensibility.

cPaaS allows developers to implement functionality beyond basic communications, such as [multi-factor authentication (MFA)](https://www.g2.com/categories/multi-factor-authentication-mfa) via texts and emails. These tools are often associated with [VoIP](https://www.g2.com/categories/voip), or voice over internet protocol software, which uses an IP network to transmit phone calls seamlessly without the need to connect to an extra telephone network.

To qualify for inclusion in the Communication Platforms as a Service (cPaaS) category, a product must:

- Host APIs allowing developers to integrate broad communication functionalities in their apps, beyond MFA or marketing comms
- Provide documentation around API interactions and extensibility

Show More

* * *

## How Do You Choose the Right Communication Platform as a Service (cPaaS) Platforms?

### What You Should Know About Communication Platform as a Service (cPaaS) Platforms

### Communication Platform as a Service (CPaaS) Software: Analyst Takeaways from G2’s Review Data

Communication Platform as a Service, also known as CPaaS software, is a cloud-based platform that helps businesses and users easily integrate real-time communication features into other applications and workflows. CPaaS allows developers and IT professionals to add voice, video, and messaging to their apps by using a cloud-based provider. CPaaS software stands out for how rapidly it’s reshaping how businesses communicate.

From my analysis after reviewing a dataset of 1000s of reviews, CPaaS software is a popular choice for startups and [small businesses](https://www.g2.com/categories/communication-platform-as-a-service-cpaas/small-business) due to most software of this type offering scalability and ease of integration. Large [enterprises](https://www.g2.com/categories/communication-platform-as-a-service-cpaas/enterprise) also seek to use this software to enhance customer experience and improve internal communication.

### What I Often See in CPaaS Software Feedback

#### Pros: What Users Consistently Appreciate

- **Ease of Use:** Users frequently emphasize that CpaaS platforms are intuitive, helping teams get started quickly without deep technical expertise.

_“Dotdigital is an intuitive, user-friendly platform that enables marketers of any level of ability to create impactful email campaigns, landing pages and enquiry forms. We love the access available to expert help when needed, and the detailed data reports we can generate following email campaigns.”_ - [Sarah B. Dotdigital Review](https://www.g2.com/products/dotdigital/reviews/dotdigital-review-11027122)

- **Seamless Integration:**  Many reviews highlight how easily CpaaS APIs plug into existing systems, streamlining deployment and allowing faster time to value.

_“I think Dot Digital is a great platform, I have used it across 2 jobs over the last 5 years or so and always found it to be leading ESP. I really enjoy how easy the email builder is to use, creating automations and segments is also really easy and effective. I think the integrations you can make are also great, we recently started using a parent and child account to work with two sister brands and found it really easy to set up, especially with our account manager now on hand to help with any issues. We use Dot Digital every day and have never have serious issues, I have been able to show less experienced colleagues how to use the paltform and get the up to speed very quickly”_ - [James A. Dotdigital Review](https://www.g2.com/products/dotdigital/reviews/dotdigital-review-11161494)

- **Reliable Support:** Strong customer support shows up repeatedly in positive feedback. Users appreciate responsive teams that can troubleshoot or guide implementation when needed.

_“I never had an easy platform to paly around with and guess what you have an API for everything so if you want to automate this, you can do so easily. Their support is perfect as they route your chat to the relevant team and your issues are totally solved and you get an answer at the end with what you are asking for. I'm getting jelous as we need this support in our team as well.” -_ [Mike R. Review](https://www.g2.com/products/telnyx-cpaas/reviews/telnyx-cpaas-review-10346368)

#### Cons: Where Many Platforms Fall Short

- **Delays and Downtime:** A smaller but important set of reviews call out service reliability and latency as pain points, particularly during high-traffic periods.

_“Sometimes users have experienced interface freezes or call lags, though these are not frequent. Can disrupt call flow in high-volume environments. The Basic User Interface Design is functional but outdated. It is slow or inconsistent in support at times especially during critical issues.”_ - [Nistha S. Ozonetel Review](https://www.g2.com/products/ozonetel/reviews/ozonetel-review-11114319)

- **Support Gaps: ** While support is often praised, it’s also one of the top complaints—suggesting inconsistency in experiences across vendors or geographies.

_“There are areas for improvement. Occasionally, the reimbursement tracking feels a bit slow when syncing with our financial systems, which can delay updates. That said, the customer support team has been responsive and helpful whenever we've faced issues.” -_ [Muhammed W. Pluto Review](https://www.g2.com/products/plutocard/reviews/pluto-review-10793201)

- **Unclear Pricing** – Users mention they “don’t like” pricing surprises or a lack of transparency in usage-based billing models.

_“The pricing structure is complicated, especially when dealing with multiple APIs and international rates.”_ - [Nirav R. Vonage Communications Review](https://www.g2.com/products/vonage-communications-apis/reviews/vonage-communications-apis-review-9878969)

### My Expert Takeaway on CPaaS Software in 2025

My takeaway is that the most successful teams using CPaaS software treat it not just as a comms add-on, but as a core layer of customer engagement. Startups, Small businesses, and enterprises often integrate CPaaS into their workflows—support tickets, logistics tracking, or even onboarding flows—where responsiveness is key.

From a metrics standpoint, the **average star rating across reviews is a strong 4.48, and the likelihood to recommend averages at 8.97** , signaling broad satisfaction. Ease of use (6.31/7) and quality of support (6.32/7) rank high, underscoring the category’s maturity.

Industries like healthcare and fintech, where security and speed are important, are especially heavy adopters. If your team is scaling operations and needs a reliable way to keep customers in the loop, CpaaS deserves serious consideration.

[Brittany Guntang](https://learn.g2.com/author/brittany-guntang)

**Last updated on May 19, 2025**

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