# Best Communication Platform as a Service (cPaaS) Platforms - Page 2

## How Many Communication Platform as a Service (cPaaS) Platforms Products Does G2 Track?

**Total Products under this Category:** 169

### Category Stats (Jul 2026)

- **Average Rating:** 4.46/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** MyOperator (+7.61%) - Among all products in this category, MyOperator recorded the largest rating increase compared to last month

_Last updated: July 31, 2026_

## How Does G2 Rank Communication Platform as a Service (cPaaS) Platforms Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 9,000+ Authentic Reviews
- 169+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Communication Platform as a Service (cPaaS) Platforms
 ![G2 Grid® for Communication Platform as a Service (cPaaS) Platforms plotting products by satisfaction and market presence](https://www.g2.com/categories/communication-platform-as-a-service-cpaas/grids.png?focus%5B%5D=144283&focus%5B%5D=104271&focus%5B%5D=42446&focus%5B%5D=17446&focus%5B%5D=74966&focus%5B%5D=1409876&focus%5B%5D=24654&focus%5B%5D=5026)

Highlighted products: Wati, Sinch Engage, Webex Connect, Telnyx CPaaS, MSG91, Signal House, Bandwidth, and Vonage Communications APIs.

Underlying data: [Grid® JSON](https://www.g2.com/categories/communication-platform-as-a-service-cpaas/grids.json?focus%5B%5D=wati&focus%5B%5D=sinch-engage&focus%5B%5D=webex-connect&focus%5B%5D=telnyx-cpaas&focus%5B%5D=msg91&focus%5B%5D=signal-house&focus%5B%5D=bandwidth-bandwidth&focus%5B%5D=vonage-communications-apis)

**Sponsored**

### Vibes

Vibes’ mobile-first platform creates personal, revenue-driving and long-term mobile engagement between consumers and the world-class brands they love. Industry leaders like Chipotle, Kohl’s and Polo Ralph Lauren use Vibes to grow customer relationships with relevant, high-volume mobile messaging and mobile wallet marketing on a global scale. Vibes enables marketers to seamlessly connect with their customers using a data-rich and API-packed solution that beautifully optimizes and unifies their SMS, MMS, RCS and Mobile Wallet campaigns. Vibes is recognized as one of only four Tier 1 aggregators by the The Common Short Code Administration (CSCA).

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=555&secure%5Bchosen_at%5D=2026-07-31T20%3A50%3A22Z&secure%5Bdisplayable_resource_id%5D=1781&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=neighbor_category&secure%5Bplacement_resource_ids%5D%5B%5D=1781&secure%5Bplacement_resource_ids%5D%5B%5D=1011974&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1569&secure%5Bresource_id%5D=555&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcommunication-platform-as-a-service-cpaas%3Fpage%3D2&secure%5Btoken%5D=e7c72a244e7e3f2ff24d4a613de2c35afe19f1b533e7869189237a87465673e1&secure%5Burl%5D=https%3A%2F%2Fwww.vibes.com%2Ftalk-to-vibes&secure%5Burl_type%5D=custom_url)

### [Plivo](https://www.g2.com/products/plivo/reviews)

Plivo is a voice-first AI agent platform designed to streamline multi-channel customer engagement through various communication methods, including phone calls, chat, WhatsApp, SMS, email, and Slack. This innovative solution caters to consumer-facing businesses that aim to enhance their customer interactions by utilizing conversational AI agents. These agents are capable of initiating, answering, assisting, and completing customer conversations, delivering interactions that mimic human-like, natural-sounding dialogue across both voice and messaging channels. The platform is particularly beneficial for businesses looking for efficient customer communications without the need for extensive technical expertise. With Vibe, Plivo’s no-code AI agent builder, users can create and deploy custom voice agents simply by providing straightforward instructions in English. This user-friendly approach eliminates the need for programming skills, making it accessible to a wider range of users, from small businesses to large enterprises. The combination of built-in enterprise-grade telephony, deep partnerships with leading Text-to-Speech (TTS), Speech-to-Text (STT), and Large Language Model (LLM) providers allow companies to design production-ready low-latency (\<500ms) voice AI agents at scale, with minimal operational overhead. The seamless integration with popular CRM and support tools further enhances its utility, allowing organisations to leverage existing systems and workflows. This capability is particularly valuable for companies seeking to maintain consistent customer experiences across multiple channels while ensuring that their AI agents can handle a variety of customer inquiries effectively. Plivo’s platform stands out for its vertically integrated Voice AI stack that unifies built-in telephony, speech recognition, synthesis, and reasoning layers in one low-latency system. This integration eliminates the complexity of stitching together multiple vendors, giving enterprises real-time responsiveness, carrier-grade reliability, and full control over voice quality. Combined with Plivo’s no-code Vibe builder and proven CPaaS infrastructure, businesses can move from prototype to production voice agent in minutes, not months. In addition to its AI agent capabilities, Plivo offers an enterprise-grade Communications Platform as a Service (CPaaS) suite. This suite includes essential tools such as SMS API, Voice API, WhatsApp API, Verify API, Number Masking, and SIP Trunking. These features provide enterprises with programmatic control over their voice and messaging infrastructure, enabling them to tailor communication strategies to their specific needs. By combining advanced AI technology with robust communication tools, Plivo equips businesses with the resources necessary to enhance customer engagement and drive operational efficiency.

**Average Rating:** 4.5/5.0

**Total Reviews:** 743

#### How Do G2 Users Rate Plivo?

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.0/10)
- **Ease Of Integration:** 8.9/10 (Category avg: 8.8/10)
- **Professional Support:** 8.6/10 (Category avg: 8.7/10)
- **Communication Varieties:** 8.8/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Plivo?

- **Seller:** [Plivo](https://www.g2.com/sellers/plivo-2880e029-89f5-4ba3-8133-8e791654a76e)
- **Year Founded:** 2011
- **HQ Location:** Austin, TX
- **Twitter:** @plivo  
12,543 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3aeb5e00415164e56e6708cc6ea032c2a52d58673d747d8868e52c569caee347&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fplivo-inc%2F&secure%5Burl_type%5D=linkedin_company_website)  
198 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, CTO
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 78% Small, 17% Medium

#### What Do G2 Reviewers Say About Plivo?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Plivo's **ease of use** impressive, making setup and API integration straightforward and accessible.
- Users highlight the **responsive customer support** from Plivo, providing effective assistance during critical moments.
- Users highlight the **affordable pricing and great support** from Plivo, making it easy to integrate and scale.
- Users appreciate the **affordable pricing** of Plivo, offering excellent value compared to competitors without sacrificing quality.
- Users appreciate the **high quality of Plivo's APIs** , enjoying seamless integration and reliable performance over six years.

##### Cons

- Users face **poor customer support** with unprofessional communication and minimal assistance in resolving critical issues.
- Users find Plivo to be **expensive** , with pricing inconsistent and potentially higher compared to competitors.
- Users feel that Plivo has **limited features** , lacking advanced tools and integrations compared to competitors.
- Users experience **messaging issues** with Plivo, including slow support and problems with SMS log retrieval.
- Users find the **interface un-intuitive** , complicating the overall experience and hindering effective use of the platform.

#### What Are Recent G2 Reviews of Plivo?

**["Super simple and satisfying"](https://www.g2.com/survey_responses/plivo-review-12040188)**

**Rating:** 4.5/5.0 stars

_— Majd K._

[Read full review](https://www.g2.com/survey_responses/plivo-review-12040188)

**["Quick, Responsive Support and Helpful Sub-Account Breakdowns"](https://www.g2.com/survey_responses/plivo-review-12879964)**

**Rating:** 4.5/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/plivo-review-12879964)

#### What Are G2 Users Discussing About Plivo?

- [What is Plivo used for?](https://www.g2.com/discussions/what-is-plivo-used-for)

### [Ozonetel](https://www.g2.com/products/ozonetel/reviews)

Ozonetel is an industry-leading provider of a unified customer experience intelligence (oneCXi) platform that empowers businesses of all sizes to engage, convert, and retain customers at scale. The all-in-one cloud-native platform brings together inbound and outbound contact center operations, AI-driven engagement, and workforce optimization, combining scalability, security, and intelligence to power exceptional customer experiences. It enables teams to deliver faster, smarter, and more personalized interactions across every touchpoint. With a proven record of: • Accelerating sales by 50%, • Increasing customer lifetime value by 280% • Reducing operational costs by up to 50% • Improving retention by 60% Ozonetel provides businesses end-to-end visibility, advanced call management, and complete control over the customer journey. Ozonetel powers over 3,500 businesses globally, including top brands such as HDFC Bank, HDB Financial Services, Angel One, TVS Motor, Nykaa, Lenskart, JD Power, Tata 1mg, Niva Bupa, and Fitness First (Landmark Group) helping them deliver exceptional experiences. The platform handles more than 7 billion customer interactions annually, enabling 300,000+ daily agent logins across 150 countries.

**Average Rating:** 4.6/5.0

**Total Reviews:** 621

#### How Do G2 Users Rate Ozonetel?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.0/10)
- **Ease Of Integration:** 9.0/10 (Category avg: 8.8/10)
- **Professional Support:** 9.2/10 (Category avg: 8.7/10)
- **Communication Varieties:** 9.0/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Ozonetel?

- **Seller:** [Ozonetel](https://www.g2.com/sellers/ozonetel)
- **Company Website:** www.ozonetel.com
- **Year Founded:** 2007
- **HQ Location:** San Jose, California
- **Twitter:** @Ozonetel  
771 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2005f17fc26643eb98e6635bbf29a9dcb7e787107d86ba2ddfefb73c99658de2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F668578%2F&secure%5Burl_type%5D=linkedin_company_website)  
353 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Associate, Assistant Manager
- **Top Industries:** Financial Services, Hospital & Health Care
- **Company Size:** 62% Medium, 28% Small

#### What Do G2 Reviewers Say About Ozonetel?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Ozonetel's **ease of use** remarkable, enabling quick setup and convenient management of calls and recordings.
- Users value Ozonetel's **versatile call handling features** , enjoying convenience in managing both inbound and outbound communications.
- Users value the **effective call management** in Ozonetel, enhancing their ability to handle customer inquiries with ease.
- Users value the **excellent call quality** of Ozonetel, ensuring smooth communication and efficient call management.
- Users praise the **excellent customer support** of Ozonetel, highlighting its seamless integration and user-friendly navigation.

##### Cons

- Users find **call issues** such as delays and drops frustrating, impacting the overall customer experience.
- Users experience **connection issues** that lead to delays and unreliable support, impacting their overall experience with Ozonetel.
- Users experience **call connectivity issues** , including voice problems and delays, impacting the overall functionality of Ozonetel.
- Users often experience **connectivity issues** with Ozonetel, including long wait times and frequent disconnections during calls.
- Users experience **technical issues** like voice problems and call drops, affecting the overall functionality and experience.

#### What Are Recent G2 Reviews of Ozonetel?

**["User friendly and helps in tracking the calling minutes"](https://www.g2.com/survey_responses/ozonetel-review-8889793)**

**Rating:** 5.0/5.0 stars

_— Lakshmi M._

[Read full review](https://www.g2.com/survey_responses/ozonetel-review-8889793)

**["We get good support from Ozonetel"](https://www.g2.com/survey_responses/ozonetel-review-8823228)**

**Rating:** 5.0/5.0 stars

_— Kishore K._

[Read full review](https://www.g2.com/survey_responses/ozonetel-review-8823228)

#### What Are G2 Users Discussing About Ozonetel?

- [What is Ozonetel CloudAgent used for?](https://www.g2.com/discussions/what-is-ozonetel-cloudagent-used-for) - 2 comments

### [SleekFlow](https://www.g2.com/products/sleekflow/reviews)

SleekFlow is an AI Suite for Revenue-Driving Conversations. Trusted by over 2,000 enterprises across 70+ countries, we unify WhatsApp, Instagram, Messenger, SMS, Website Live Chat, Email, Call, and beyond into a complete AI operating system. At the core of SleekFlow is AgentFlow, an AI GTM workforce that learns and improves relentlessly. The platform features a unique self-healing knowledge base that observes conversational patterns and identifies data gaps, surfacing one-click fixes for human approval. Beyond automation, SleekFlow’s AI acts as an unbiased data analyst, revealing deep business insights from your real customers’ conversations. From first-click conversion to long-term retention, SleekFlow is redefining the B2C relationship and turning every conversation into a data-backed growth opportunity. Headquartered in Singapore with a global presence in Hong Kong, Malaysia, Indonesia, Brazil, the UAE and the US, SleekFlow is backed by $23.5M in funding from tier-one investors including Tiger Global, Atinum Investment, AEF Greater Bay Area Fund (managed by Gobi Partners GBA and Transcend Capital Partners) Moses Tsang (Former General Partner of Goldman Sachs Group and Chairman of Goldman Sachs (Asia) LLC) and Mars Growth Capital. For more information, visit sleekflow.io.

**Average Rating:** 4.6/5.0

**Total Reviews:** 201

#### How Do G2 Users Rate SleekFlow?

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.0/10)
- **Ease Of Integration:** 8.2/10 (Category avg: 8.8/10)
- **Professional Support:** 8.6/10 (Category avg: 8.7/10)
- **Communication Varieties:** 8.1/10 (Category avg: 8.6/10)

#### Who Is the Company Behind SleekFlow?

- **Seller:** [SleekFlow](https://www.g2.com/sellers/sleekflow)
- **Company Website:** sleekflow.io
- **Year Founded:** 2019
- **HQ Location:** Singapore, SG
- **Twitter:** @sleekflow\_io  
174 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8411beacfe8eee98ccf57a891aba99b7d1c3699783ac9d7e144d97594ebe7637&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsleekflow&secure%5Burl_type%5D=linkedin_company_website)  
204 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Director, Founder
- **Top Industries:** Retail, Health, Wellness and Fitness
- **Company Size:** 73% Small, 20% Medium

#### What Do G2 Reviewers Say About SleekFlow?

_AI-generated summary from verified user reviews_

##### Pros

- Users find SleekFlow to be **very easy to implement** , thanks to helpful guidance and effective features.
- Users commend the **excellent customer support** of SleekFlow, highlighting fast responses and useful assistance for effective communication.
- Users love the **easy-to-use automation features** of SleekFlow, significantly reducing routine tasks and improving efficiency.
- Users value the **handy AI agent** of SleekFlow for efficiently qualifying leads and enhancing customer communication.
- Users find that the **time-saving automation** of SleekFlow helps them manage customer messages efficiently and effectively.

##### Cons

- Users note the **lack of essential features** in SleekFlow, wishing for improved response tracking and message management.
- Users frequently face **slow loading** issues with SleekFlow, causing frustration during message access and app performance.
- Users find the **pricing steep** for SleekFlow, especially for smaller teams, impacting accessibility and value.
- Users express concerns over **limited customization** , particularly regarding contact quotas and analytics options in SleekFlow.
- Users feel that the **limited features** of SleekFlow restrict functionality, especially for those on lower-tier plans.

#### What Are Recent G2 Reviews of SleekFlow?

**["SleekFlow Streamlined Our DMs and Boosted Productivity"](https://www.g2.com/survey_responses/sleekflow-review-12673937)**

**Rating:** 5.0/5.0 stars

_— Yik Wang C._

[Read full review](https://www.g2.com/survey_responses/sleekflow-review-12673937)

**["Sleekflow Makes Multi-Channel Messaging and Automation Effortless."](https://www.g2.com/survey_responses/sleekflow-review-13065757)**

**Rating:** 4.5/5.0 stars

_— Sujal S._

[Read full review](https://www.g2.com/survey_responses/sleekflow-review-13065757)

#### What Are G2 Users Discussing About SleekFlow?

- [What is SleekFlow used for?](https://www.g2.com/discussions/what-is-sleekflow-used-for)

### [Exotel Customer Communication Platform](https://www.g2.com/products/exotel-customer-communication-platform/reviews)

Exotel is an advanced customer engagement platform that combines CPaaS, omnichannel contact centers, and Conversational AI, driving over 70 million daily conversations for more than 7,100 businesses across India, Southeast Asia, the Middle East, and Africa. Our platform is designed to foster richer, AI-powered, and contextual interactions, offering businesses unparalleled speed and scale in their communications. Our recent license for end-to-end VoIP telephony services reinforces our position as a fully compliant cloud calling operator, enabling cost-effective, secure communication solutions. The platform breaks down silos in communication by bringing together customer intent, state, and emotional tone to ensure the right message is delivered through the appropriate channel every time. An integral part of Exotel is the Contextual Customer Data Platform, which transforms raw data into personalized customer narratives, providing actionable insights that enhance each conversation. With Exotel, businesses don't just communicate; they connect meaningfully with their customers, building trust, personalization, and empathy into every conversation. This strategic approach allows businesses to listen to their customers, remember each interaction, and continually improve the customer experience.

**Average Rating:** 4.4/5.0

**Total Reviews:** 90

#### How Do G2 Users Rate Exotel Customer Communication Platform?

- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.0/10)
- **Ease Of Integration:** 9.5/10 (Category avg: 8.8/10)
- **Professional Support:** 8.1/10 (Category avg: 8.7/10)
- **Communication Varieties:** 9.7/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Exotel Customer Communication Platform?

- **Seller:** [Exotel](https://www.g2.com/sellers/exotel)
- **Year Founded:** 2011
- **HQ Location:** Bangalore, Karnataka
- **Twitter:** @Exotel  
2,937 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f097361bfc66bd8a844a2a734e05a9299bb5a030c528211507a03aebdf7f4ac5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2433287%2F&secure%5Burl_type%5D=linkedin_company_website)  
750 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Education Management, Financial Services
- **Company Size:** 43% Medium, 32% Small

#### What Do G2 Reviewers Say About Exotel Customer Communication Platform?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of Exotel, benefiting from seamless integration and effective call management capabilities.
- Users commend the platform for its **easy integrations** with various tools, enhancing their communication capabilities seamlessly.
- Users praise the **call quality** of Exotel, enabling seamless audio communication for customer support and patient calls.
- Users value the **strong API integrations** of Exotel, enhancing connectivity and streamlining customer communication processes.
- Users find Exotel Customer Communication Platform **simple and straightforward** , enhancing communication without complications or hassles.

##### Cons

- Users report **call issues** like delayed logs and inconsistent quality, hindering effective communication and follow-ups.
- Users experience **connectivity issues** , including network drops and occasional call quality problems during use.
- Users experience **poor customer support** , citing slow response times that hinder their overall satisfaction with Exotel.
- Users experience **slow customer support response times** , which can be frustrating during urgent communication needs.
- Users report frustrating **delays** due to call logs intermittently missing in the Freshchat interface, hindering timely follow-ups.

#### What Are Recent G2 Reviews of Exotel Customer Communication Platform?

**["Flexible Cloud Platform with Robust Omnichannel Support"](https://www.g2.com/survey_responses/exotel-customer-communication-platform-review-12068920)**

**Rating:** 4.0/5.0 stars

_— Rahul s._

[Read full review](https://www.g2.com/survey_responses/exotel-customer-communication-platform-review-12068920)

**["All Customer Communications in One Place for Easy Tracking and Faster Resolution"](https://www.g2.com/survey_responses/exotel-customer-communication-platform-review-12570099)**

**Rating:** 5.0/5.0 stars

_— Priyanka M._

[Read full review](https://www.g2.com/survey_responses/exotel-customer-communication-platform-review-12570099)

#### What Are G2 Users Discussing About Exotel Customer Communication Platform?

- [What is Exotel used for?](https://www.g2.com/discussions/what-is-exotel-used-for)

### [Stream Chat](https://www.g2.com/products/stream-chat/reviews)

Stream Chat is a messaging API and SDK suite for developers building in-app chat. Teams integrate it to ship production messaging in weeks instead of building and maintaining real-time infrastructure in-house. Client SDKs cover React, Swift, Android, Flutter, React Native, Angular, JavaScript, Unity, and Unreal, each with a UI kit you can customize or replace entirely. The backend runs on Go and RocksDB across 12 global edge locations, holding sub-40ms latency and 5M concurrent connections in a single channel behind a 99.999% uptime SLA. Features include threads, reactions, typing indicators, read receipts, push notifications, message search, translation, AI moderation, and role-based permissions. SOC 2, ISO 27001, GDPR, and HIPAA compliant. Used by 4,000+ companies including Strava, Patreon, and Nextdoor, serving over 1 billion end users.

**Average Rating:** 4.5/5.0

**Total Reviews:** 52

#### How Do G2 Users Rate Stream Chat?

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.0/10)
- **Ease Of Integration:** 8.6/10 (Category avg: 8.8/10)
- **Professional Support:** 8.6/10 (Category avg: 8.7/10)
- **Communication Varieties:** 8.7/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Stream Chat?

- **Seller:** [Stream](https://www.g2.com/sellers/stream)
- **Year Founded:** 2015
- **HQ Location:** Boulder, US
- **Twitter:** @getstream\_io  
12,275 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3f5e34d8c7231db23e95f08f550d7b3624af560eab6a2e70ef6cbf10bf3f954b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5338728&secure%5Burl_type%5D=linkedin_company_website)  
336 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Software Engineer, CTO
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 64% Small, 23% Medium

#### What Do G2 Reviewers Say About Stream Chat?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Stream, making video sharing and collaboration seamless for teams.
- Users appreciate the **easy integration** of Stream, enabling quick setup for chat and activity feeds with minimal coding.
- Users appreciate the **simple usability** of Stream, facilitating seamless video sharing and team collaboration.
- Users appreciate the **developer-friendly API integration** of Stream, enabling quick setup of chat and activity feeds.
- Users appreciate the **powerful, developer-friendly API** of Stream, enabling quick and easy integration for chat features.

##### Cons

- Users note the **analytics limitations** in Stream, impacting video management and overall value relative to the cost.
- Users find the **cost limitations** of Stream concerning, especially as user numbers increase and budgets get tighter.
- Users find the **difficult setup** challenging, particularly with authentication and token configurations for newcomers.
- Users find the **pricing steep** , especially for smaller projects, leading to concerns about affordability as usage grows.
- Users experience **filtering issues** in Stream, making it challenging to access specific content and manage discussions effectively.

#### What Are Recent G2 Reviews of Stream Chat?

**["Effortless Integration and Excellent Documentation for Developers"](https://www.g2.com/survey_responses/stream-chat-review-11926158)**

**Rating:** 5.0/5.0 stars

_— Vikas K._

[Read full review](https://www.g2.com/survey_responses/stream-chat-review-11926158)

**["Stream Makes Real-Time Chat Integration Effortless for Developers"](https://www.g2.com/survey_responses/stream-chat-review-11931293)**

**Rating:** 4.5/5.0 stars

_— Ahsan Y._

[Read full review](https://www.g2.com/survey_responses/stream-chat-review-11931293)

#### What Are G2 Users Discussing About Stream Chat?

- [What is Stream Chat used for?](https://www.g2.com/discussions/what-is-stream-chat-used-for)

### [MyOperator](https://www.g2.com/products/myoperator/reviews)

MyOperator is a Business AI Communication Platform that helps businesses manage customer conversations across Calls, WhatsApp, and AI agents from a single unified platform. Built on CPaaS infrastructure, it combines the WhatsApp Business API, cloud telephony, conversational AI, and workflow automation to help businesses automate repetitive customer interactions, so their teams can focus on high-value conversations. Trusted by 12,000+ businesses, including Amazon, Apollo, Domino’s, TCS, and Razorpay, MyOperator has powered over 2.5 billion customer conversations across 14+ years, and is defining the Business AI Operator category in India. Most communication tools solve one problem at a time. MyOperator works differently: calls, WhatsApp, and AI agents share context on one platform, giving businesses a single view of every customer interaction regardless of its channel of origin. This shows up across four core areas: ☑️ AI voice agents: These agents pick up your inbound and outbound calls, handle the routine FAQs, qualify leads over the phone, and book appointments without a human intervention. ☑️ AI chat agents: Live agents on WhatsApp and web chat, answering product questions, qualifying inbound enquiries, and booking appointments around the clock. ☑️ WhatsApp Business API: Every WhatsApp conversation runs through one shared inbox instead of scattered personal numbers. Follow-ups happen automatically, so no lead goes cold while your team is busy elsewhere. ☑️ Cloud telephony & IVR: Every call gets routed to the right team instantly based on the caller's intent. Your team gets access to call transcripts, recordings, and full customer context with tailored reports and call analytics. ☑️ Unified analytics & reporting: All your calls, WhatsApp conversations, and AI agent activity show up on one dashboard instead of five different reports. You get to make decisions based on real numbers, not scattered guesswork. From healthcare and education to real estate, ecommerce, and financial services, MyOperator powers high-volume customer communication with with ISO 27001-certified enterprise-grade security, dedicated implementation & support, and API-driven architecture built for reliability at any scale, helping businesses respond faster, convert more, and grow without adding complexity.

**Average Rating:** 4.1/5.0

**Total Reviews:** 64

#### How Do G2 Users Rate MyOperator?

- **Has the product been a good partner in doing business?:** 8.2/10 (Category avg: 9.0/10)
- **Ease Of Integration:** 7.9/10 (Category avg: 8.8/10)
- **Professional Support:** 6.7/10 (Category avg: 8.7/10)
- **Communication Varieties:** 7.5/10 (Category avg: 8.6/10)

#### Who Is the Company Behind MyOperator?

- **Seller:** [MyOperator](https://www.g2.com/sellers/myoperator)
- **Company Website:** myoperator.com
- **Year Founded:** 2013
- **HQ Location:** Noida, Uttar Pradesh
- **Twitter:** @MyOperator  
1,797 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bc6ac6ccba2ce0ea9a5109ffd23f881cf951c82eb983eefc3e14d5f2b83d94fb&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2036252%2F&secure%5Burl_type%5D=linkedin_company_website)  
307 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Consumer Services, Education Management
- **Company Size:** 49% Small, 41% Medium

#### What Do G2 Reviewers Say About MyOperator?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **excellent customer support** from MyOperator, highlighting proactive assistance and thorough product explanations.
- Users appreciate the **helpful support** and features of MyOperator, enhancing customer engagement and overall experience.
- Users appreciate the **ease of use** of MyOperator, making communication management straightforward and efficient for teams.
- Users value the **easy setup** of MyOperator, appreciating a smooth onboarding experience and user-friendly interface.
- Users appreciate the **excellent staff support** from MyOperator, receiving helpful assistance and proactive guidance from account managers.

##### Cons

- Users highlight the **missing features** in MyOperator, impacting usability and the overall user experience significantly.
- Users face **poor customer support** with MyOperator, experiencing lack of responses and unresolved issues that hinder usability.
- Users express concern over **missing basic telephony features** in MyOperator, impacting overall service quality and user experience.
- Users experience significant **integration issues** with MyOperator, leading to frustrating delays and limited support effectiveness.
- Users find the **poor UI design** of MyOperator outdated and clunky, negatively impacting their overall experience.

#### What Are Recent G2 Reviews of MyOperator?

**["Reliable Business Call Management Solution"](https://www.g2.com/survey_responses/myoperator-review-13174298)**

**Rating:** 4.5/5.0 stars

_— Mahesh R._

[Read full review](https://www.g2.com/survey_responses/myoperator-review-13174298)

**["Reliable IVR with Great Support and an Easy Call-Flow Setup"](https://www.g2.com/survey_responses/myoperator-review-13173588)**

**Rating:** 4.5/5.0 stars

_— Prahllad M._

[Read full review](https://www.g2.com/survey_responses/myoperator-review-13173588)

#### What Are G2 Users Discussing About MyOperator?

- [What is MyOperator used for?](https://www.g2.com/discussions/what-is-myoperator-used-for)

### [MessageFlow](https://www.g2.com/products/messageflow/reviews)

MessageFlow is a send-it-all platform that makes cross-channel communication easy and effective. Backed by more than 20 years of expertise, it has helped companies connect with their audiences using reliably delivered email and SMS messages. It also supports mobile push notifications, RCS communications, and OTT applications. By integrating all of these messaging methods on a single platform, you can run precisely targeted campaigns at any scale. Security is our top priority. MessageFlow complies with strict ISO standards and GDPR requirements, giving you the confidence that your company’s data is properly protected. Beyond our rigorous security measures, we back you up with a customer service team that's always prepared to help. From transactional messages to long-term engagement strategies, our platform is designed to build lasting customer relationships for the future. With our extensive experience in cross-channel business communication and nearly 100% message deliverability, we will make sure that your brand message reaches the right people at the right time and in the right way.

**Average Rating:** 4.9/5.0

**Total Reviews:** 13

#### How Do G2 Users Rate MessageFlow?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.0/10)
- **Ease Of Integration:** 9.6/10 (Category avg: 8.8/10)
- **Professional Support:** 10.0/10 (Category avg: 8.7/10)
- **Communication Varieties:** 9.3/10 (Category avg: 8.6/10)

#### Who Is the Company Behind MessageFlow?

- **Seller:** [MessageFlow](https://www.g2.com/sellers/messageflow)
- **Year Founded:** 2022
- **HQ Location:** Berlin, DE
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=58d43b142747241eb608845efce1e1ffd21f1b81cf6cdf4c981a391fdc19feb9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmessageflow&secure%5Burl_type%5D=linkedin_company_website)  
58 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Financial Services
- **Company Size:** 43% Medium, 43% Small

#### What Do G2 Reviewers Say About MessageFlow?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **intuitive user panel** of MessageFlow, making configuration and usage seamless and efficient.
- Users praise the **intuitive navigation** of MessageFlow, finding it easy and straightforward to use for campaigns.
- Users praise the **intuitive user interface** of MessageFlow, highlighting its ease of use and smooth operation.
- Users value the **user-friendly campaign management** of MessageFlow, enhancing their efficiency and engagement in marketing efforts.
- Users praise the **excellent customer support** of MessageFlow, highlighting helpfulness and responsiveness from the team.

##### Cons

- Users feel that MessageFlow's **complex analytics** could be simplified for better reporting and customer insights.
- Users feel that the **reporting tools** in MessageFlow are lacking, hindering deeper insights and customer analytics.
- Users feel that the **reports and customer analytics** in MessageFlow could use improvement for better insights.
- Users express a need for improved **reporting and customer analytics** in MessageFlow for better insights.

#### What Are Recent G2 Reviews of MessageFlow?

**["Intuitive, Flexible, and Fully Supported: MessageFlow Drives Our Marketing Success"](https://www.g2.com/survey_responses/messageflow-review-12682846)**

**Rating:** 5.0/5.0 stars

_— Przemysław R._

[Read full review](https://www.g2.com/survey_responses/messageflow-review-12682846)

**["Helpful Support, Easy Integrations, and Great Performance, to pricey"](https://www.g2.com/survey_responses/messageflow-review-12553460)**

**Rating:** 5.0/5.0 stars

_— Hurom P._

[Read full review](https://www.g2.com/survey_responses/messageflow-review-12553460)

### [Rocket.Chat](https://www.g2.com/products/rocket-chat/reviews)

Rocket.Chat Secure CommsO® is a communication platform that unifies messaging, voice, video, AI, and mission-critical applications—ensuring uncompromising security, compliance, and operational efficiency for governments, defense, and critical infrastructure organizations operating in high-stakes environments.

**Average Rating:** 4.2/5.0

**Total Reviews:** 348

#### How Do G2 Users Rate Rocket.Chat?

- **Has the product been a good partner in doing business?:** 8.2/10 (Category avg: 9.0/10)
- **Ease Of Integration:** 8.9/10 (Category avg: 8.8/10)
- **Professional Support:** 8.7/10 (Category avg: 8.7/10)
- **Communication Varieties:** 9.2/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Rocket.Chat?

- **Seller:** [Rocket.Chat Technologies](https://www.g2.com/sellers/rocket-chat-technologies)
- **Year Founded:** 2015
- **HQ Location:** Wilmington, Delaware
- **Twitter:** @RocketChat  
24,290 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f20c6c03102f1247163ae4586ea51dff0f1f4f327258151bd7226ff64c352eb5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F9487844%2F&secure%5Burl_type%5D=linkedin_company_website)  
189 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Software Engineer
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 49% Medium, 36% Small

#### What Do G2 Reviewers Say About Rocket.Chat?

_AI-generated summary from verified user reviews_

##### Pros

- Users highlight the **ease of use** of Rocket.Chat, making communication smooth and adaptable for diverse team needs.
- Users value the **flexibility and control** offered by Rocket.Chat, enhancing usability and collaboration across diverse teams.
- Users value the **flexible and secure communication** offered by Rocket.Chat, enhancing collaboration and productivity effortlessly.
- Users appreciate the **easy communication** features of Rocket.Chat, enhancing collaboration across teams and departments efficiently.
- Users value the **robust security features** of Rocket.Chat, ensuring privacy and compliance in their communications.

##### Cons

- Users find the **user interface not user-friendly** , causing complexity and slowing down adoption for new users.
- Users find the **user interface complex and dated** , hindering adoption and requiring continuous adjustments for optimal performance.
- Users find the **learning curve steep** , as the interface can be overwhelming and lacks intuitive guidance for new users.
- Users find the **interface not intuitive** , complicating navigation and slowing down adoption for new users.
- Users find the **poor interface design** of Rocket.Chat hampers adoption and can complicate setup and usage.

#### What Are Recent G2 Reviews of Rocket.Chat?

**["Rocket.Chat: Flexible, Secure, and Built for Custom Workflows"](https://www.g2.com/survey_responses/rocket-chat-review-12706525)**

**Rating:** 4.5/5.0 stars

_— Maricela B._

[Read full review](https://www.g2.com/survey_responses/rocket-chat-review-12706525)

**["Intuitive, High-ROI Communication That Speeds Engineering Resolutions"](https://www.g2.com/survey_responses/rocket-chat-review-12725883)**

**Rating:** 4.5/5.0 stars

_— Steve H._

[Read full review](https://www.g2.com/survey_responses/rocket-chat-review-12725883)

#### What Are G2 Users Discussing About Rocket.Chat?

- [What is Rocket.Chat used for?](https://www.g2.com/discussions/what-is-rocket-chat-used-for) - 1 comment

### [Voximplant](https://www.g2.com/products/voximplant/reviews)

Voximplant is a communications platform as a service, it allows developers to add real-time communications features (voice, video and messaging) in their applications without a need to build any backend infrastructure. Voximplant architecture is designed for serverless: developers upload their JavaScript code into our cloud and uploaded code is being executed automatically when a call arrives at the platform or when an HTTP API command is executed. A call can arrive at the platform from a phone network, from a SIP device or application, and from Voximplant Web or Mobile SDK.

**Average Rating:** 4.8/5.0

**Total Reviews:** 31

#### How Do G2 Users Rate Voximplant?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.0/10)
- **Ease Of Integration:** 9.2/10 (Category avg: 8.8/10)
- **Professional Support:** 9.7/10 (Category avg: 8.7/10)
- **Communication Varieties:** 8.9/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Voximplant?

- **Seller:** [VoxImplant](https://www.g2.com/sellers/voximplant)
- **Year Founded:** 2013
- **HQ Location:** Palo Alto, California
- **Twitter:** @voximplant  
977 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e7b86f8649185e6fd4b96bc75517ccedacf55fe281a092f46dbaaab2c51f6b8c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fvoximplant%2Fabout&secure%5Burl_type%5D=linkedin_company_website)  
201 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 55% Medium, 29% Small

#### What Do G2 Reviewers Say About Voximplant?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Voximplant, simplifying customer calling and enhancing overall functionality.
- Users value the **easy communication** with customers, appreciating the wealth of features Voximplant offers.
- Users find Voximplant's **user-friendly calling features** make customer interactions significantly easier and more efficient.

##### Cons

- Users often face **connectivity issues** that hinder the functionality of Voximplant, requiring reliable internet for proper use.
- Users find that a **stable internet connection** is essential for Voximplant to function effectively and reliably.
- Users note that a **strong internet connection** is essential for Voximplant to function properly, impacting usability.

#### What Are Recent G2 Reviews of Voximplant?

**["Simple Integration and Enhanced Support, with Details to Improve"](https://www.g2.com/survey_responses/voximplant-review-11894256)**

**Rating:** 4.5/5.0 stars

_— Claudio Alejandro G._

[Read full review](https://www.g2.com/survey_responses/voximplant-review-11894256)

**["Intelligent automation for business communications and offer Technical Support"](https://www.g2.com/survey_responses/voximplant-review-11932081)**

**Rating:** 5.0/5.0 stars

_— Ing. Saúl P._

[Read full review](https://www.g2.com/survey_responses/voximplant-review-11932081)

#### What Are G2 Users Discussing About Voximplant?

- [How do you use Voximplant?](https://www.g2.com/discussions/how-do-you-use-voximplant)
- [Is Voximplant free?](https://www.g2.com/discussions/is-voximplant-free)
- [What is Voximplant kit?](https://www.g2.com/discussions/what-is-voximplant-kit) - 1 comment
- [What does Voximplant do?](https://www.g2.com/discussions/what-does-voximplant-do) - 1 comment

### [CM.com](https://www.g2.com/products/cm-com/reviews)

Today, people all over the world are connected via their mobile phones. All-day, every day. Businesses, as well as their customers, are looking for more efficient and customer-centric ways to communicate with each other through mobile channels. Conversational Commerce promises just that; you can be exactly where your customers are. Conversational Commerce is the smart combination of all the popular messaging channels, data tools, and payment solutions. It allows customers to contact businesses and finish the path-to-purchase within their favorite messaging channel. Have rich, efficient and customer-centric conversations with your customer on mobile, without any technological barriers. CM.com provides a smart combination of messaging channels, such as SMS, RCS, WhatsApp Business, and Apple Business Chat combined with a Customer Data Platform and other platform features. CM.com is one of the first Cloud Communication Platforms in the world with integrated Payment functionality. The CM.com platform can be used via API and Web App.

**Average Rating:** 4.8/5.0

**Total Reviews:** 11

#### How Do G2 Users Rate CM.com?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.0/10)
- **Ease Of Integration:** 9.2/10 (Category avg: 8.8/10)
- **Professional Support:** 9.2/10 (Category avg: 8.7/10)
- **Communication Varieties:** 9.2/10 (Category avg: 8.6/10)

#### Who Is the Company Behind CM.com?

- **Seller:** [CM.com](https://www.g2.com/sellers/cm-com)
- **Year Founded:** 1999
- **HQ Location:** Breda, Noord-Brabant
- **Twitter:** @CMcom\_  
1,698 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8b5c3a9bac1f5182eb628901ee92a39148417d7e9e4bbab1c413822a5a00ca16&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcmcom&secure%5Burl_type%5D=linkedin_company_website)  
746 employees on LinkedIn®
- **Ownership:** AMS: CMCOM

#### Who Uses This Product?

- **Company Size:** 50% Small, 50% Medium

#### What Are Recent G2 Reviews of CM.com?

**["Great Tech--Even Greater Support!"](https://www.g2.com/survey_responses/cm-com-review-4989555)**

**Rating:** 5.0/5.0 stars

_— Verified User in Computer Software_

[Read full review](https://www.g2.com/survey_responses/cm-com-review-4989555)

**["Sabrina has taken such good care of us, super responsive, and really awesome"](https://www.g2.com/survey_responses/cm-com-review-5378786)**

**Rating:** 5.0/5.0 stars

_— Rachel E._

[Read full review](https://www.g2.com/survey_responses/cm-com-review-5378786)

#### What Are G2 Users Discussing About CM.com?

- [What does Cm.Com do?](https://www.g2.com/discussions/cm-com-what-does-cm-com-do)
- [What is CM linkedin?](https://www.g2.com/discussions/what-is-cm-linkedin)
- [What is a CM customer?](https://www.g2.com/discussions/what-is-a-cm-customer)
- [What does CM com do?](https://www.g2.com/discussions/what-does-cm-com-do)

### [didlogic](https://www.g2.com/products/didlogic/reviews)

didlogic is voice infrastructure for AI voice agents and global calling. Operating since 2007, we run our own network on ASN AS13006 across 12 physical points of presence, with our own hardware and interconnects in carrier-dense data centers and a no-cloud model. We peer with major Tier 1 carriers across multiple internet exchanges. didlogic provides: • Local and toll-free DID numbers in 130+ countries, including heavily regulated jurisdictions • SIP trunking and A-Z voice termination with direct carrier routing for lower latency • AI voice connectivity: BYOC, BYOB, SIP-based integration, and an MCP server (mcp.didlogic.com) for AI-native setup • CLI rotation for outbound, AMD, Full HD voice, and SRTP on inbound DIDs • Inbound and outbound SMS in a growing list of countries • A self-service portal for DID inventory management, SIP trunk capacity controls, and real-time performance and security monitoring We sit at the telephony layer underneath orchestrators like Vapi, Retell, ElevenLabs, and LiveKit, so AI voice teams get telephony depth and control over routing and number sourcing with lower vendor lock-in than bundled all-in-one platforms. didlogic serves AI voice agent companies, fintech and crypto platforms, telecom and VoIP operators, BPO, and e-commerce.

**Average Rating:** 4.2/5.0

**Total Reviews:** 10

#### How Do G2 Users Rate didlogic?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.0/10)
- **Ease Of Integration:** 5.0/10 (Category avg: 8.8/10)
- **Professional Support:** 10.0/10 (Category avg: 8.7/10)

#### Who Is the Company Behind didlogic?

- **Seller:** [didlogic](https://www.g2.com/sellers/didlogic)
- **Year Founded:** 2007
- **HQ Location:** Singapore, SG
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=38b46557f0237cf9f23ea8d76a089506d4360d5021a4e4cd780e10b5ee58ccb3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdid-logic%2F&secure%5Burl_type%5D=linkedin_company_website)  
19 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 70% Small, 30% Medium

#### What Do G2 Reviewers Say About didlogic?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **cost efficiency** of Didlogic, praising its immediate solutions and responsive support for their needs.
- Users love the **dedicated customer support** and personalized management provided by didlogic, enhancing their experience.
- Users value the **flexibility** of Didlogic, appreciating quick solutions tailored to their needs and fast responses.
- Users value the **solution providing** capabilities of Didlogic, appreciating quick implementation and responsive support.

#### What Are Recent G2 Reviews of didlogic?

**["Reliable SIP trunking for voice agents"](https://www.g2.com/survey_responses/didlogic-review-12884425)**

**Rating:** 5.0/5.0 stars

_— Eva S._

[Read full review](https://www.g2.com/survey_responses/didlogic-review-12884425)

**["Smooth Onboarding, Excellent Support, and Reliable AI-Ready Performance"](https://www.g2.com/survey_responses/didlogic-review-12918603)**

**Rating:** 5.0/5.0 stars

_— Lothar C._

[Read full review](https://www.g2.com/survey_responses/didlogic-review-12918603)

### [BulkSMS.com](https://www.g2.com/products/bulksms-com/reviews)

BulkSMS.com provides application-to-person (A2P) messaging services to large and small businesses, public benefit organisations and individuals. Using our platform, our clients are able to quickly deploy short and important SMS text messages. Our SMS platform allows for SMS API integration, SMS voting, SMS information services, SMS campaigns and more.

**Average Rating:** 4.6/5.0

**Total Reviews:** 256

#### How Do G2 Users Rate BulkSMS.com?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.0/10)
- **Ease Of Integration:** 9.5/10 (Category avg: 8.8/10)
- **Professional Support:** 9.3/10 (Category avg: 8.7/10)
- **Communication Varieties:** 8.6/10 (Category avg: 8.6/10)

#### Who Is the Company Behind BulkSMS.com?

- **Seller:** [BulkSMS.com](https://www.g2.com/sellers/bulksms-com)
- **Company Website:** www.bulksms.com
- **Year Founded:** 2000
- **HQ Location:** Century City, Western Cape
- **Twitter:** @BulkSMS  
7,137 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=af1b9d59cf8d8b096a278f031bbb072586423089cbba6c233d2a1de8a9d3a6f0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbulksms.com%2F&secure%5Burl_type%5D=linkedin_company_website)  
41 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Director, CEO
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 74% Small, 22% Medium

#### What Do G2 Reviewers Say About BulkSMS.com?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **reliability and simplicity** of BulkSMS.com, making bulk messaging quick and effortless for businesses.
- Users appreciate the **ease of use** of BulkSMS.com, finding it straightforward for sending bulk messages effortlessly.
- Users value the **reliable API access** of BulkSMS.com, enabling fast message delivery and seamless integration into applications.
- Users appreciate the **effective campaign management** of BulkSMS.com, enabling direct outreach and excellent audience engagement.
- Users praise the **connectivity across multiple countries** with BulkSMS.com, valuing its easy-to-use interface.

##### Cons

- Users find the **interface not intuitive** , indicating that ease of use could be significantly improved.
- Users find the **interface not user-friendly** , struggling with ease of use despite understanding phone number entry.
- Users find the **old user interface** of BulkSMS.com lacking modernity, despite its simplicity and functionality.
- Users appreciate BulkSMS.com’s ease of use but face **integration issues** that limit advanced functionality and usability.
- Users find BulkSMS.com **lacks advanced integrations** , making it feel outdated despite its ease of use.

#### What Are Recent G2 Reviews of BulkSMS.com?

**["BulkSMS - Fair messaging solution for business needs"](https://www.g2.com/survey_responses/bulksms-com-review-11680512)**

**Rating:** 4.0/5.0 stars

_— Meet G._

[Read full review](https://www.g2.com/survey_responses/bulksms-com-review-11680512)

**["Simple, Reliable Platform That Makes Bulk Messaging Effortless"](https://www.g2.com/survey_responses/bulksms-com-review-12244784)**

**Rating:** 5.0/5.0 stars

_— Ntokozo N._

[Read full review](https://www.g2.com/survey_responses/bulksms-com-review-12244784)

#### What Are G2 Users Discussing About BulkSMS.com?

- [What is BulkSMS.com used for?](https://www.g2.com/discussions/what-is-bulksms-com-used-for)

### [Cequens](https://www.g2.com/products/cequens/reviews)

CEQUENS is a type of AI-powered communications solution designed to empower businesses with innovative and customer-centric tools that enhance engagement and streamline workflows. The platform aims to simplify customer interactions and foster deeper human connections through advanced technology, making it an essential resource for organizations looking to improve their communication strategies. Targeted primarily at businesses of all sizes, CEQUENS serves a diverse clientele, including those in sectors such as retail, finance, and telecommunications. The platform is particularly beneficial for organizations seeking to enhance customer engagement through multichannel communication, allowing them to connect with customers via SMS, WhatsApp Business, voice, and other channels. This flexibility enables businesses to reach their audience where they are most active, thereby improving overall engagement and satisfaction. One of the standout features of the CEQUENS platform is its AI-powered automation capabilities. By streamlining workflows and automating routine tasks, businesses can significantly improve operational efficiency. This not only saves time but also provides valuable insights into customer behavior, allowing for more informed decision-making. Additionally, the platform offers personalized interactions, enabling businesses to deliver tailored experiences based on individual customer preferences and behaviors, which can lead to increased loyalty and retention. CEQUENS also emphasizes seamless integration with existing systems, ensuring that businesses can create a unified communication experience without the need for extensive overhauls. The platform is designed to be scalable and customizable, allowing organizations to tailor its features to meet specific needs and easily adapt as they grow. Furthermore, the targeted campaign management feature enables businesses to design and execute campaigns aimed at specific customer segments, enhancing marketing effectiveness and achieving desired outcomes. With a global reach that includes direct connectivity in over 107 countries and a proven track record of serving more than 1200 businesses, CEQUENS stands out in the communications landscape. The platform boasts industry-leading technology with a 99.96% uptime and adheres to the highest security standards. As an ISO-certified and PCI DSS compliant company, CEQUENS is recognized as a trusted partner in the industry, further solidified by its status as a Meta Business Partner and a value-added service provider for Microsoft Teams Phone and WhatsApp Business. These attributes collectively position CEQUENS as a reliable choice for businesses looking to enhance their communication capabilities and foster deeper connections with their customers.

**Average Rating:** 4.5/5.0

**Total Reviews:** 23

#### How Do G2 Users Rate Cequens?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.0/10)
- **Ease Of Integration:** 9.4/10 (Category avg: 8.8/10)
- **Professional Support:** 9.2/10 (Category avg: 8.7/10)
- **Communication Varieties:** 8.6/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Cequens?

- **Seller:** [Cequens](https://www.g2.com/sellers/cequens)
- **Company Website:** www.cequens.com
- **Year Founded:** 2011
- **HQ Location:** Dubai, AE
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d08fda001004eb2f8ff84ef02a3521864673ebd8fdf0687fb51d53c40ab1a367&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcequens&secure%5Burl_type%5D=linkedin_company_website)  
173 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 48% Small, 35% Medium

#### What Do G2 Reviewers Say About Cequens?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend Cequens for their **exceptional customer support** , highlighting prompt assistance and helpful guidance throughout the process.
- Users commend Cequens for their **helpful customer support** , describing agents as friendly and responsive throughout the process.
- Users find Cequens **easy to use** , with a user-friendly platform that facilitates efficient messaging and management.
- Users appreciate the **responsive customer support** of Cequens, which ensures smooth communication and efficient integration.
- Users praise the **easy setup** of Cequens, facilitating quick and efficient implementation for effective business communication.

##### Cons

- Users find the **complex setup** challenging, especially requiring developer resources for integration and navigating the interface.
- Users find the **learning curve steep** due to complex features and integration challenges, impacting overall usability.
- Users experience **poor customer support** with slow responses and unhelpful system errors, causing frustration and delays.
- Users find the **integration process complex** , particularly for those with limited technical expertise, requiring additional developer resources.
- Users find the **complexity of services and dashboard** challenging, making it difficult to access desired features.

#### What Are Recent G2 Reviews of Cequens?

**["Fast, Easy to Setup, Cheapest"](https://www.g2.com/survey_responses/cequens-review-11244092)**

**Rating:** 5.0/5.0 stars

_— Faraz Y._

[Read full review](https://www.g2.com/survey_responses/cequens-review-11244092)

**["Senior Product Manager"](https://www.g2.com/survey_responses/cequens-review-11218121)**

**Rating:** 5.0/5.0 stars

_— Sherif S._

[Read full review](https://www.g2.com/survey_responses/cequens-review-11218121)

### [ZEGOCLOUD](https://www.g2.com/products/zegocloud-zegocloud/reviews)

Our journey in audio and video hardware and software development started back in 2001. The core team focused on key technologies in digital signals, algorithms for voice and video, as well as network transmission. We’ve learned from years of experience that delivering real-time audio and video is no easy feat. It can only be achieved with a wealth of knowledge in many different fields. Yet in this digital era, there are so many use cases for voice and video interaction to build bridges and forge links. So we started to explore how to share our passion for and expertise in audio and video solutions with more businesses and developers as a partner in their journey of success. That’s why we founded ZEGOCLOUD in 2015. With Real-Time Communication (RTC) empowered by AI, ZEGOCLOUD now seeks to turn the vision for Real-Time Interaction (RTI) into a reality. We lay the groundwork for businesses and developers to build RTI into their apps across mobile internet and the metaverse. Flexible, customizable, low code.

**Average Rating:** 4.6/5.0

**Total Reviews:** 57

#### How Do G2 Users Rate ZEGOCLOUD?

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.0/10)
- **Ease Of Integration:** 8.9/10 (Category avg: 8.8/10)
- **Professional Support:** 9.3/10 (Category avg: 8.7/10)
- **Communication Varieties:** 9.1/10 (Category avg: 8.6/10)

#### Who Is the Company Behind ZEGOCLOUD?

- **Seller:** [ZEGOCLOUD](https://www.g2.com/sellers/zegocloud)
- **Year Founded:** 2015
- **HQ Location:** Singapore
- **Twitter:** @ZEGOCLOUD\_Dev  
243 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=00d9c44f0034bb514f825fe9ec2df918f6e3fde97f9a8dc54899702ca0231698&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fzegocloud%2F&secure%5Burl_type%5D=linkedin_company_website)  
60 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 81% Small, 15% Medium

#### What Do G2 Reviewers Say About ZEGOCLOUD?

_AI-generated summary from verified user reviews_

##### Pros

- Users rave about the **excellent customer support** from ZEGOCLOUD, always available and ready to resolve issues promptly.
- Users praise ZEGOCLOUD for its **excellent video quality** , highlighting seamless integration and simplicity in tech support.
- Users value the **unlimited API functionality** of ZEGOCLOUD, which enhances their integration experience significantly.
- Users highlight the **unlimited API functionality** of ZEGOCLOUD, appreciating its seamless performance similar to Zoom.
- Users enjoy the **superior audio quality** of ZEGOCLOUD, enhancing their overall experience and simplicity in tech integration.

##### Cons

- Users find **integration issues** with ZEGOCLOUD challenging, especially with outdated packages and WordPress compatibility.
- Users find the **missing features** of ZEGOCLOUD, such as outdated packages for Flutter, frustrating for integration.
- Users experience **outdated technology** with ZEGOCLOUD, having challenges with integration and outdated Flutter packages.

#### What Are Recent G2 Reviews of ZEGOCLOUD?

**["Awesome, Easy, Faster, One stop solution for streaming service :)"](https://www.g2.com/survey_responses/zegocloud-review-8747739)**

**Rating:** 5.0/5.0 stars

_— RAVI R._

[Read full review](https://www.g2.com/survey_responses/zegocloud-review-8747739)

**["Excellent platform to integrate into Android or iOS applications or on the web"](https://www.g2.com/survey_responses/zegocloud-review-10969937)**

**Rating:** 5.0/5.0 stars

_— Carlos C._

[Read full review](https://www.g2.com/survey_responses/zegocloud-review-10969937)

### [Kaleyra](https://www.g2.com/products/kaleyra/reviews)

Kaleyra is a global cloud communications platform that offers multi-channel integrated services to financial institutions and enterprises.

**Average Rating:** 4.5/5.0

**Total Reviews:** 14

#### How Do G2 Users Rate Kaleyra?

- **Has the product been a good partner in doing business?:** 7.9/10 (Category avg: 9.0/10)
- **Ease Of Integration:** 9.3/10 (Category avg: 8.8/10)
- **Professional Support:** 9.1/10 (Category avg: 8.7/10)
- **Communication Varieties:** 9.1/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Kaleyra?

- **Seller:** [Kaleyra](https://www.g2.com/sellers/kaleyra)
- **Year Founded:** 1999
- **HQ Location:** Milano, Milan, Italy
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=00b95e87db6054f6699215974a213161d04241d6f5058fb25e78f2c197e3cfa2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1282314&secure%5Burl_type%5D=linkedin_company_website)  
6 employees on LinkedIn®
- **Ownership:** NYSE: KLR

#### Who Uses This Product?

- **Company Size:** 36% Small, 36% Medium

#### What Do G2 Reviewers Say About Kaleyra?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **instant response** from Kaleyra's customer support team, enhancing their overall experience and satisfaction.

##### Cons

- Users are frustrated with the **missing latest WA features** and report issues with the slow execution speed.
- Users report **slow performance** with Kaleyra, leading to frustration and missing some latest WhatsApp features.

#### What Are Recent G2 Reviews of Kaleyra?

**["Excellent product"](https://www.g2.com/survey_responses/kaleyra-review-11456406)**

**Rating:** 5.0/5.0 stars

_— Verified User in Internet_

[Read full review](https://www.g2.com/survey_responses/kaleyra-review-11456406)

**["User friendly platform kaleyra"](https://www.g2.com/survey_responses/kaleyra-review-8509184)**

**Rating:** 5.0/5.0 stars

_— Oviya M._

[Read full review](https://www.g2.com/survey_responses/kaleyra-review-8509184)

#### What Are G2 Users Discussing About Kaleyra?

- [What is Kaleyra used for?](https://www.g2.com/discussions/what-is-kaleyra-used-for)

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[Browse Communication Platform as a Service (CPaaS) Themes](/categories/communication-platform-as-a-service-cpaas/themes)

 ![Adam Crivello](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adam Crivello")
AC

Researched and written by [Adam Crivello](https://research.g2.com/insights/author/adam-crivello)

Updated March 31, 2026

Communication platforms as a service (cPaaS), sometimes referred to as cloud communication platforms, provide tools for mobile developers to connect their mobile apps to a phone’s SMS, voice, and verification features via APIs. Developers use these products to add communication capabilities such as text notifications, user-to-user chatting, and voice connectivity to their applications. Many cPaaS platforms help developers customize how their products interact with these features via documentation around extensibility.

cPaaS allows developers to implement functionality beyond basic communications, such as [multi-factor authentication (MFA)](https://www.g2.com/categories/multi-factor-authentication-mfa) via texts and emails. These tools are often associated with [VoIP](https://www.g2.com/categories/voip), or voice over internet protocol software, which uses an IP network to transmit phone calls seamlessly without the need to connect to an extra telephone network.

To qualify for inclusion in the Communication Platforms as a Service (cPaaS) category, a product must:

- Host APIs allowing developers to integrate broad communication functionalities in their apps, beyond MFA or marketing comms
- Provide documentation around API interactions and extensibility

Show More

* * *

## How Do You Choose the Right Communication Platform as a Service (cPaaS) Platforms?

### What You Should Know About Communication Platform as a Service (cPaaS) Platforms

### Communication Platform as a Service (CPaaS) Software: Analyst Takeaways from G2’s Review Data

Communication Platform as a Service, also known as CPaaS software, is a cloud-based platform that helps businesses and users easily integrate real-time communication features into other applications and workflows. CPaaS allows developers and IT professionals to add voice, video, and messaging to their apps by using a cloud-based provider. CPaaS software stands out for how rapidly it’s reshaping how businesses communicate.

From my analysis after reviewing a dataset of 1000s of reviews, CPaaS software is a popular choice for startups and [small businesses](https://www.g2.com/categories/communication-platform-as-a-service-cpaas/small-business) due to most software of this type offering scalability and ease of integration. Large [enterprises](https://www.g2.com/categories/communication-platform-as-a-service-cpaas/enterprise) also seek to use this software to enhance customer experience and improve internal communication.

### What I Often See in CPaaS Software Feedback

#### Pros: What Users Consistently Appreciate

- **Ease of Use:** Users frequently emphasize that CpaaS platforms are intuitive, helping teams get started quickly without deep technical expertise.

_“Dotdigital is an intuitive, user-friendly platform that enables marketers of any level of ability to create impactful email campaigns, landing pages and enquiry forms. We love the access available to expert help when needed, and the detailed data reports we can generate following email campaigns.”_ - [Sarah B. Dotdigital Review](https://www.g2.com/products/dotdigital/reviews/dotdigital-review-11027122)

- **Seamless Integration:** &nbsp;Many reviews highlight how easily CpaaS APIs plug into existing systems, streamlining deployment and allowing faster time to value.

_“I think Dot Digital is a great platform, I have used it across 2 jobs over the last 5 years or so and always found it to be leading ESP. I really enjoy how easy the email builder is to use, creating automations and segments is also really easy and effective. I think the integrations you can make are also great, we recently started using a parent and child account to work with two sister brands and found it really easy to set up, especially with our account manager now on hand to help with any issues. We use Dot Digital every day and have never have serious issues, I have been able to show less experienced colleagues how to use the paltform and get the up to speed very quickly”_ - [James A. Dotdigital Review](https://www.g2.com/products/dotdigital/reviews/dotdigital-review-11161494)

- **Reliable Support:** Strong customer support shows up repeatedly in positive feedback. Users appreciate responsive teams that can troubleshoot or guide implementation when needed.

_“I never had an easy platform to paly around with and guess what you have an API for everything so if you want to automate this, you can do so easily. Their support is perfect as they route your chat to the relevant team and your issues are totally solved and you get an answer at the end with what you are asking for. I'm getting jelous as we need this support in our team as well.” -_ [Mike R. Review](https://www.g2.com/products/telnyx-cpaas/reviews/telnyx-cpaas-review-10346368)

#### Cons: Where Many Platforms Fall Short

- **Delays and Downtime:** A smaller but important set of reviews call out service reliability and latency as pain points, particularly during high-traffic periods.

_“Sometimes users have experienced interface freezes or call lags, though these are not frequent. Can disrupt call flow in high-volume environments. The Basic User Interface Design is functional but outdated. It is slow or inconsistent in support at times especially during critical issues.”_ - [Nistha S. Ozonetel Review](https://www.g2.com/products/ozonetel/reviews/ozonetel-review-11114319)

- **Support Gaps:&nbsp;** While support is often praised, it’s also one of the top complaints—suggesting inconsistency in experiences across vendors or geographies.

_“There are areas for improvement. Occasionally, the reimbursement tracking feels a bit slow when syncing with our financial systems, which can delay updates. That said, the customer support team has been responsive and helpful whenever we've faced issues.” -_ [Muhammed W. Pluto Review](https://www.g2.com/products/plutocard/reviews/pluto-review-10793201)

- **Unclear Pricing** – Users mention they “don’t like” pricing surprises or a lack of transparency in usage-based billing models.

_“The pricing structure is complicated, especially when dealing with multiple APIs and international rates.”_ - [Nirav R. Vonage Communications Review](https://www.g2.com/products/vonage-communications-apis/reviews/vonage-communications-apis-review-9878969)

### My Expert Takeaway on CPaaS Software in 2025

My takeaway is that the most successful teams using CPaaS software treat it not just as a comms add-on, but as a core layer of customer engagement. Startups, Small businesses, and enterprises often integrate CPaaS into their workflows—support tickets, logistics tracking, or even onboarding flows—where responsiveness is key.

From a metrics standpoint, the **average star rating across reviews is a strong 4.48, and the likelihood to recommend averages at 8.97** , signaling broad satisfaction. Ease of use (6.31/7) and quality of support (6.32/7) rank high, underscoring the category’s maturity.

Industries like healthcare and fintech, where security and speed are important, are especially heavy adopters. If your team is scaling operations and needs a reliable way to keep customers in the loop, CpaaS deserves serious consideration.

[Brittany Guntang](https://learn.g2.com/author/brittany-guntang)

**Last updated on May 19, 2025**

###