# Best Call Center Infrastructure (CCI) Software - Page 5 *By [Jeffrey Lin](https://research.g2.com/insights/author/jeffrey-lin)* Call center infrastructure (CCI), also known as contact center infrastructure, provides solutions required to establish and operate a call center. CCI software helps businesses create an efficient call or contact center to help them stay connected with their customers. CCI is most commonly used by customer-facing teams to manage inbound and outbound communications, but it also includes features for managing operations or back-office tasks like workflow management, employee monitoring, and measuring productivity. While historically CCI was designed to be deployed on premises, emerging technologies in cloud infrastructure have allowed for the design and deployment of cloud call centers. The products in this category offer a full-fledged cloud-hosted infrastructure solution with features like call routing, call recording and monitoring, automatic call distribution (ACD), and interactive voice response (IVR). Local area network (LAN) and [VoIP providers](https://www.g2.com/categories/voip) are examples of some software providers that also offer solutions to establish infrastructure for network connectivity of contact centers. Depending on the provider and the membership plan, a variety of other features may be available in a CCI package. CCI products frequently integrate with [CRM software](https://www.g2.com/categories/crm). To qualify for inclusion in the Call Center Infrastructure (CCI) category, a product must: - Distribute incoming calls or manage phone number assignment for outbound centers - Manage and store data related to calls, customers, and agents - Provide a comprehensive infrastructure solution which includes call management, placement, routing, recording, and analytics - Enable managers to track and monitor calls - Include the following features: automatic call distributor, universal communications, interactive voice response, universal queue management, and computer telephony integrations (CTI) ## Top Call Center Infrastructure (CCI) Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [RingEX](https://www.g2.com/products/ringex/reviews) | 4.2/5.0 (1,363 reviews) | Unified call-queue routing with AI transcription | "[Seamless Communication, Unifies Our Workflow](https://www.g2.com/survey_responses/ringex-review-12983792)" | | 2 | [Nextiva](https://www.g2.com/products/nextiva/reviews) | 4.5/5.0 (3,541 reviews) | Multi-site call routing with unified UCaaS infrastructure | "[User-Friendly Phone Service Provider For Small Business](https://www.g2.com/survey_responses/nextiva-review-12747800)" | | 3 | [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) | 4.1/5.0 (597 reviews) | Omnichannel contact center routing with Salesforce-native CTI | "[Five9 a great way to communicate especially when working from home!](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-5038340)" | | 4 | [Aircall](https://www.g2.com/products/aircall/reviews) | 4.4/5.0 (1,570 reviews) | Cloud call routing with CRM-integrated recording | "[Aircall: Powerful Cloud Phone System with Excellent Support](https://www.g2.com/survey_responses/aircall-review-13051826)" | | 5 | [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) | 4.4/5.0 (1,799 reviews) | Cloud call routing with CRM-integrated analytics | "[CloudTalk’s Analytics, Seamless Pipedrive Integration, and Smart Local Area Code Dialing](https://www.g2.com/survey_responses/cloudtalk-review-12856744)" | | 6 | [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) | 4.4/5.0 (1,463 reviews) | Omnichannel contact center routing with API-first customization | "[Effortless Setup, Powerful Integrations](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137)" | | 7 | [Talkdesk](https://www.g2.com/products/talkdesk/reviews) | 4.4/5.0 (2,429 reviews) | AI-assisted contact center routing with CRM integration | "[Built a whole healthcare call flow in it - took time but it actually works](https://www.g2.com/survey_responses/talkdesk-review-12800159)" | | 8 | [Webex Calling](https://www.g2.com/products/webex-calling/reviews) | 4.5/5.0 (614 reviews) | Cisco-native cloud PBX with call-center routing | "[Webex Calling Makes Switching Between Calls Effortless](https://www.g2.com/survey_responses/webex-calling-review-12721066)" | | 9 | [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) | 4.3/5.0 (2,356 reviews) | CRM-integrated cloud calling with AI coaching | "[Efficient Communication Hub for Global Outreach and CRM Syncing](https://www.g2.com/survey_responses/justcall-review-12696120)" | | 10 | [Close](https://www.g2.com/products/close/reviews) | 4.7/5.0 (2,029 reviews) | High-volume outbound calling with built-in CRM | "[Streamlined Sales Tracking with Close](https://www.g2.com/survey_responses/close-review-9087574)" | --- ## What Are the Most Common Questions About Call Center Infrastructure (CCI) Software? *AI-generated · Last updated: May 26, 2026* ### Which is the best call center infrastructure platform for enterprises? Based on G2 reviews, [RingEX](https://www.g2.com/products/ringex) stands out as the strongest enterprise-oriented option in this recent review set because verified users repeatedly mention centralized administration, support for large user bases, international calling, call queues, reporting, and integrations with systems like Salesforce, ticketing tools, CRMs, and ERPs. According to verified users, it is especially valued for reliability, user management, remote work support, and keeping voice, messaging, and related workflows in one place. G2 reviewers mention that it helps enterprises replace older phone systems, manage multiple teams, and simplify onboarding, though some users also note that advanced configuration and certain reporting needs can require extra effort. ### Which call center infrastructure has the lowest downtime? Based on G2 reviews, buyers looking for low downtime consistently mention reliability, stable call quality, and dependable performance across a few products in this category. According to verified users, RingEX is frequently described as stable with little to no downtime, while Nextiva reviewers also highlight reliable service and consistent phone performance. G2 reviewers mention that Genesys Cloud CX is valued for cloud stability and high availability, especially for teams replacing older on-premise environments. Across these reviews, the clearest pattern is that buyers associate low downtime with products that support remote work well, keep call quality consistent, and reduce operational disruptions during busy periods. ### Which CCI software is best for cloud-based deployments? Based on G2 reviews, [RingEX](https://www.g2.com/products/ringex) is the strongest fit for cloud-based deployments in this dataset because reviewers repeatedly describe easy setup, remote access, and replacing older physical phone systems with a centralized cloud environment. According to verified users, teams value being able to manage users, handle calls from desktop or mobile devices, and support distributed work without heavy hardware requirements. G2 reviewers mention that cloud access helps with onboarding, remote operations, unified communications, and integrations with business systems like Salesforce and ticketing tools. Reviews also note that the platform is approachable for everyday administration, although some advanced setup or reporting needs can still require extra attention. ### What top-rated platforms for real-time call analytics? Based on G2 reviews, real-time and operational analytics come up most often around platforms that help managers monitor queues, workloads, and performance without switching systems. According to verified users, RingEX is used to review call metrics, dashboards, and queue activity, while Five9 is repeatedly praised for deep reporting, queue visibility, and operational insight. G2 reviewers also mention Aircall for analytics and productivity tracking, especially in teams handling high call volumes and quality review. The overall review pattern suggests buyers should prioritize platforms that combine reporting with call monitoring, queue management, and easy access to performance trends, especially if supervisors need to make adjustments during the workday rather than after the fact. **Here are some of the top-rated products on G2:** - [RingEX](https://www.g2.com/products/ringex) – used for dashboards, queue tracking, call metrics, and balancing team activity - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform) – valued for in-depth reporting, queue visibility, and monitoring agent productivity - [Aircall](https://www.g2.com/products/aircall) – helpful for analytics, QA review, and tracking inbound and outbound team performance ### What top CCI solutions for regulatory compliance? Based on G2 reviews, compliance-related buyers tend to focus on platforms that support call recording, centralized administration, secure workflows, and traceable communication history. According to verified users, RingEX is commonly used for recording, logging, and keeping communications organized across teams, while Genesys Cloud CX is often associated with structured reporting, centralized channel management, and operational control. G2 reviewers mention Five9 for quality monitoring, call recording, and oversight tools that help supervisors review interactions and support consistent processes. In this review set, the strongest compliance signal comes from products that make it easier to document calls, monitor performance, and keep customer interactions visible across teams and channels. **Here are some of the top-rated products on G2:** - [RingEX](https://www.g2.com/products/ringex) – used for call recording, communication logging, and centralized oversight across teams - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx) – supports centralized reporting, multichannel management, and structured operational visibility - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform) – valued for call recording, quality monitoring, and supervisor review workflows ### What top tools for managing inbound and outbound call operations? Based on G2 reviews, buyers managing both inbound and outbound operations look for platforms with routing, queue controls, reporting, and tools that help agents move efficiently between conversations. According to verified users, RingEX supports queues, transfers, analytics, and broad communication workflows, while Five9 is frequently mentioned for outbound dialing, IVR, routing, and agent management. G2 reviewers also describe Nextiva as helpful for centralized communication, call flow handling, and support for inside sales and answering workflows. Across these reviews, the strongest products for mixed inbound and outbound environments are the ones that combine visibility for supervisors with practical day-to-day tools for agents handling changing call volumes. **Here are some of the top-rated products on G2:** - [RingEX](https://www.g2.com/products/ringex) – useful for call queues, transfers, analytics, and handling multi-team inbound and outbound workflows - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform) – strong for outbound dialing, IVR design, routing, and agent management - [Nextiva](https://www.g2.com/products/nextiva) – supports call flow management, centralized communication, and inside sales operations ### What best tools for scaling call center operations? Based on G2 reviews, scalable call center operations are usually linked to products that support higher call volume, easier user administration, and centralized reporting as teams expand. According to verified users, RingEX is repeatedly used to manage larger teams, multiple queues, and remote communication from one system. G2 reviewers also mention Genesys Cloud CX for supporting multichannel growth and reducing dependence on older infrastructure, while Aircall is valued by some teams for scaling inbound and outbound activity with analytics and easier onboarding. The review data suggests the best scaling tools are the ones that help teams add users, maintain visibility, and standardize communications without creating extra system complexity for managers. **Here are some of the top-rated products on G2:** - [RingEX](https://www.g2.com/products/ringex) – supports growing teams with centralized admin, multiple queues, and remote communication workflows - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx) – helps consolidate channels and scale cloud operations with reporting and routing tools - [Aircall](https://www.g2.com/products/aircall) – useful for scaling inbound and outbound call activity with analytics and team coordination ### What best CCI tools for remote call center teams? Based on G2 reviews, remote teams consistently value platforms that let agents answer calls from desktop or mobile devices, keep logs centralized, and reduce dependence on office hardware. According to verified users, RingEX is frequently used to support remote work with app-based calling, messaging, and easy user setup. Nextiva reviewers also highlight working from anywhere, broad device support, and keeping communications in one platform. G2 reviewers mention Genesys Cloud CX for enabling teams to work across locations while maintaining access to voice, chat, and operational visibility. The clearest trend is that remote teams benefit most from systems that combine reliability, simple setup, and consistent access across multiple devices. **Here are some of the top-rated products on G2:** - [RingEX](https://www.g2.com/products/ringex) – supports desktop and mobile calling, remote user setup, and centralized communication history - [Nextiva](https://www.g2.com/products/nextiva) – helps distributed teams work remotely with broad device compatibility and organized communication - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx) – enables remote support teams to manage multichannel interactions from a cloud environment ### What best CCI solutions for integrating voice, chat, and email support? Based on G2 reviews, the best solutions for integrating voice, chat, and email support are the ones reviewers describe as keeping multiple communication channels in one workspace. According to verified users, Genesys Cloud CX is often praised for handling voice, chat, email, and messaging from a unified interface, while Nextiva is recognized for combining calls, chat, text, and conversation history in one platform. G2 reviewers also mention Talkdesk for unifying channels and giving agents a single place to manage interactions. In this review set, the strongest multichannel tools are the ones that reduce switching between systems, preserve context, and help teams respond more consistently across support channels. **Here are some of the top-rated products on G2:** - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx) – brings voice, chat, email, and messaging into one interface for multichannel support - [Nextiva](https://www.g2.com/products/nextiva) – centralizes calls, chat, text, and conversation history for streamlined customer communication - [Talkdesk](https://www.g2.com/products/talkdesk) – unifies voice, chat, email, and related workflows to reduce context switching for agents ### Which call center platform offers AI-driven call routing? Based on G2 reviews, [RingEX](https://www.g2.com/products/ringex) is a strong answer for buyers looking for AI-driven call routing because reviewers mention AI receptionist capabilities, queue-based routing, and tools that help direct callers to the right user or team. According to verified users, the platform supports remote and office teams while combining voice, messaging, and administrative controls in one environment. G2 reviewers mention that AI features like summaries, receptionist workflows, and call handling improve efficiency and reduce manual effort for teams managing high call volumes. Reviews also note strengths around setup, user management, and integrations, though some users would still like deeper reporting or more refined advanced features. ## How Many Call Center Infrastructure (CCI) Software Products Does G2 Track? **Total Products under this Category:** 364 ### Category Stats (Jul 2026) - **Average Rating**: 4.42/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: Zoom Contact Center (+1.07%) - Among all products in this category, Zoom Contact Center recorded the largest rating increase compared to last month *Last updated: July 04, 2026* ## How Does G2 Rank Call Center Infrastructure (CCI) Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 39,800+ Authentic Reviews - 364+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Call Center Infrastructure (CCI) Software Is Best for Your Use Case? - **Leader:** [RingEX](https://www.g2.com/products/ringex/reviews) - **Highest Performer:** [Voiso](https://www.g2.com/products/voiso/reviews) - **Easiest to Use:** [DialedIn](https://www.g2.com/products/dialedin/reviews) - **Top Trending:** [Bevatel](https://www.g2.com/products/bevatel/reviews) - **Best Free Software:** [Nextiva](https://www.g2.com/products/nextiva/reviews) --- **Sponsored** ### 8x8 Contact Center 8x8 Contact Center is a cloud-based, AI-powered platform designed to unify and streamline customer support across voice, chat, email, video, SMS, RCS, messaging apps, and social media channels. It empowers organizations with intelligent self-service automation, real-time guidance and analytics, and deep CRM integrations to elevate customer experience (CX) and boost operational efficiency. The solution supports seamless omnichannel engagement, enabling agents to deliver consistent, personalized service from a single interface. With enterprise-grade security and PCI-certified payments, 8x8 Contact Center aids in compliance while helping businesses scale with agility. Its flexibility and advanced insights make it ideal for modernizing legacy systems and optimizing customer support operations. Core Features & Functionality include: Omnichannel Routing Voice, email, web chat, SMS, video, Facebook Messenger, WhatsApp, Viber, RCS, and additional social media like X, YouTube, Instagram, and more via Meltwater. Blended interactions with individual agents handling up to 13 interactions at once. Web chat with real-time translation and customizable agent avatars. Email routing and templates. Co-browsing and secure payment handling via SMS or email. Agent and Supervisor Workspaces Unified interface with voice, chat, email, one-way video, RCS, social media, WhatsApp, Facebook Messenger, Viber, and SMS handling. Embedded softphone with customizable ringtones per channel. Support for Microsoft Teams chat and presence sync. Transfer calls to external contacts and queues. Intelligent routing, wrap-up codes, and campaign call handling. Real-time queue and agent monitoring for supervisors. Mobile supervisor app for oversight on the go. Interaction Retrieval Widget with bulk download and quick access to AI summaries, voicemails, and more. Customizable drag-and-drop widgets to tailor the workspace experience. AI & Automation Native and third-party AI (custom LLMs supported). AI summaries (real-time voice summarizations and post-call). Intelligent Customer Assistant (voice + digital self service). AI voice directory, predictive AI dialer. Real-time chat and text-to-speech translation. Queue, Agent & Call Management Queued callback, skills-based routing, CRM data-based routing. Direct Agent Routing (DAR), warm/cold transfer, whisper messages. Answer Machine Detection (AMD), call dispositioning, recording access. Channel setup (voice, SMS, chat, email, social). Agent roles, groups, schedules, whisper messages. Enhanced scripting (IVR, chat, email), callbacks, surveys. Campaign & Dialing Tools 8x8 Auto Dialer: predictive, progressive, preview modes. Regal.io integration for advanced segmentation, omnichannel outbound, behavior-based triggers. Campaign scheduling, retries, DNC filtering, Telephone Preference Service (TPS) or Corporate Telephone Preference Service (CTPS) filtering, Carrier Call Blocking (CCB) filtering, pre-recorded voicemail drop, automatic machine detection (AMD). CRM Integrations Native integrations with Salesforce, MS Dynamics, Zendesk, NetSuite. Features include screen pop, click-to-dial, interaction logging, transfers, voicemail, status management. 8x8 Native CRM to manage customers, cases, follow-ups, and tasks. Auto-log interactions, use API for external access. Reporting & Analytics Unified dashboards, real-time KPIs, interaction journey visualizations across channels. Report templates like Interaction Journey Report, Queue Interaction Summary, Agent Interactions Summary, Interactions Details Report, and more. Exportable metrics, SLA tracking, historical interaction access. Security & Compliance IP whitelisting, granular admin roles. OAuth2 for email, SSO with ADFS and Azure AD. Payment Card Industry Compliance Meeting and Call Recording Storage E911/999 Emergency Services Privacy Compliance W3C Web Content Accessibility Guidelines (WCAG) STIR/SHAKEN Compliance Health Insurance Portability and Accountability Act (HIPAA) Strategic Partner Integrations SpinSci for Healthcare Patient Assist: Real-time EHR integration, screen pop, context-aware routing. Prebuilt workflows for authentication, reporting, click-to-call. Omnichannel support with SSO. Patient Engage: Appointment scheduling, refill requests, bill pay, surveys. PCI support, multi-language, and password reset functionality. MNET for Financial Services CoreAccess+: Real-time core banking system access. Secure funds transfer, fraud alerts, screen pop authentication. CRM/workflow integration with no PII storage. Regal.io for Advanced Outbound Campaigns Behavior-based outreach triggers. Predictive dialing and personalized agent experiences. Integration with journey/CRM data for unified analytics. CallCabinet for Compliant Call Recording Compliant call recording for for voice, video and screen sharing Unlimited audio storage and 256-bit AES rotating encryption Advanced playback & tagging Cloud, hybrid, premise deployments [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=paid_promo&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=35&secure%5Bchosen_at%5D=2026-07-05T03%3A58%3A38Z&secure%5Bmedium%5D=sponsored&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=2164&secure%5Bresource_id%5D=35&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcall-center-infrastructure-cci%3Fpage%3D5&secure%5Btoken%5D=48a786f4ddddddf25ff856955c08d92f73b854bd02e9fe58b9f1b002b7f873f5&secure%5Burl%5D=https%3A%2F%2Fwww.8x8.com%2Fproducts%2Fcontact-center&secure%5Burl_type%5D=paid_promos) --- ## What Are the Top-Rated Call Center Infrastructure (CCI) Software Products in 2026? ### 1. [PBXware](https://www.g2.com/products/pbxware/reviews) PBXware is a powerful Unified Communications (UC) software solution designed to address the communication requirements of businesses of all sizes and across diverse industries. With its user-friendly interface, PBXware integrates a comprehensive suite of features that emphasize flexibility, scalability, and reliability, making it a suitable choice for organizations looking to enhance their communication infrastructure. This feature-rich platform boasts over 5,000 capabilities, including intelligent call routing, enhanced ring groups for call queuing, voicemail management, conferencing options, and Least Cost Routing (LCR). Additionally, PBXware supports seamless integration with Customer Relationship Management (CRM) systems, allowing businesses to streamline their operations and improve customer service. These advanced tools are designed to optimize daily communication processes, ensuring that organizations can operate efficiently and effectively. PBXware is available in four specialized editions: Multi-Tenant, Contact Center, Business, and Service Provider. Each edition is tailored to meet specific business needs, from managing multiple tenants in a single installation to supporting high-volume contact centers. The Multi-Tenant edition, for instance, features a true multi-tenant architecture that simplifies the maintenance and monitoring of a diverse customer base, enabling administrators to save time and reduce operational costs while enhancing productivity. The Contact Center edition is particularly noteworthy for its emphasis on omnichannel support, integrating various communication channels such as voice, live chat, email, WhatsApp, and Facebook Messenger. This edition is equipped with advanced reporting and real-time analytics, empowering contact centers to manage busy interactions effectively, optimize customer experiences, and streamline workflows. By providing a comprehensive view of customer interactions, PBXware enhances the ability of businesses to respond to customer needs promptly and efficiently. Scalability and flexibility are key attributes of PBXware, enabling it to accommodate the evolving communication needs of both small businesses and large enterprises. As organizations grow, PBXware can seamlessly integrate new users and services without disruption, ensuring that businesses can adapt to changing demands while maintaining a high level of service. This adaptability positions PBXware as a valuable asset for any organization seeking to enhance its communication capabilities. **Average Rating:** 4.5/5.0 **Total Reviews:** 25 **How Do G2 Users Rate PBXware?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10) - **Call Routing:** 9.2/10 (Category avg: 8.9/10) - **Performance Evaluation:** 7.5/10 (Category avg: 8.6/10) - **Call Monitoring:** 10.0/10 (Category avg: 8.8/10) **Who Is the Company Behind PBXware?** - **Seller:** [Bicom Systems](https://www.g2.com/sellers/bicom-systems) - **Year Founded:** 2003 - **HQ Location:** London, Greenford - **LinkedIn® Page:** https://www.linkedin.com/company/bicom-systems (100 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Telecommunications - **Company Size:** 54% Small-Business, 35% Mid-Market #### What Are PBXware's Pros and Cons? **Pros:** - Ease of Use (9 reviews) - Reliability (7 reviews) - Flexibility (5 reviews) - Helpful (5 reviews) - Cost Efficiency (4 reviews) **Cons:** - Complex Processes (3 reviews) - Lack of Intuitiveness (3 reviews) - Contact Management (2 reviews) - Difficult Settings Management (2 reviews) - Navigation Difficulty (2 reviews) ### What Do G2 Reviewers Say About PBXware? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of PBXware, finding it reliable and simple to train support staff. - Users commend the **reliability** of PBXware, noting its stability and effective support that ensures smooth operations. - Users highlight the **flexibility** of PBXware, allowing easy deployment and tailored solutions for diverse customer needs. - Users appreciate the **helpful support team** of PBXware, ensuring reliable solutions and easy onboarding for customers. - Users highlight the **cost efficiency** of PBXware, enabling scalable solutions for businesses while minimizing expenses. **Cons:** - Users find the **complex processes** of PBXware challenging, as onboarding and managing changes can be cumbersome. - Users find the **lack of intuitiveness** in PBXware's interface challenging, affecting navigation and ease of use. - Users feel that PBXware lacks a **robust API for contact integration** , limiting customization and connectivity options. - Users find **settings management difficult** , leading to confusion and challenges in maintaining licenses and extensions effectively. - Users find PBXware's **navigation challenging** , noting the need for improved usability and interface design. #### What Are Recent G2 Reviews of PBXware? **"[Comprehensive Telecom Solution, Needs UI Tweaks](https://www.g2.com/survey_responses/pbxware-review-11988558)"** **Rating:** 4.5/5.0 stars *— Pinki P.* [Read full review](https://www.g2.com/survey_responses/pbxware-review-11988558) --- **"[Top-notch multitenant management and CRM integrations](https://www.g2.com/survey_responses/pbxware-review-11991339)"** **Rating:** 5.0/5.0 stars *— Niccolò M.* [Read full review](https://www.g2.com/survey_responses/pbxware-review-11991339) --- ### 2. [8x8 Communication APIs](https://www.g2.com/products/8x8-communication-apis/reviews) 8x8 is revolutionizing the future of business communications as a leading global Software-as-a-Service provider. Through our Communications Platform as a Service (CPaaS), we offer a cloud-based infrastructure that integrates real-time communications capabilities— inlcuding SMS, messaging apps, voice solutions, and video capabilities—directly into applications, websites, and workflows using APIs. Partnering with 8x8, organizations worldwide have successfully unified omnichannel customer communications to optimize their customer experience. **Average Rating:** 4.0/5.0 **Total Reviews:** 7 **How Do G2 Users Rate 8x8 Communication APIs?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10) - **Call Routing:** 8.9/10 (Category avg: 8.9/10) - **Performance Evaluation:** 10.0/10 (Category avg: 8.6/10) - **Call Monitoring:** 8.3/10 (Category avg: 8.8/10) **Who Is the Company Behind 8x8 Communication APIs?** - **Seller:** [8x8](https://www.g2.com/sellers/8x8-b9e3382c-67d1-49f2-8c30-310d1ee608a0) - **Year Founded:** 1987 - **HQ Location:** San Jose, CA - **Twitter:** @8x8 (11,056 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/8x8 (2,811 employees on LinkedIn®) - **Ownership:** NYSE:EGHT **Who Uses This Product?** - **Company Size:** 71% Small-Business, 29% Mid-Market #### What Are 8x8 Communication APIs's Pros and Cons? **Pros:** - API Development (1 reviews) - API Quality (1 reviews) - Call Quality (1 reviews) - Communication (1 reviews) - Customer Engagement (1 reviews) **Cons:** - Call Issues (1 reviews) - Connection Issues (1 reviews) - Connectivity Issues (1 reviews) - Difficult Setup (1 reviews) - Learning Curve (1 reviews) ### What Do G2 Reviewers Say About 8x8 Communication APIs? *AI-generated summary from verified user reviews* **Pros:** - Users value the **high-quality, secure voice APIs** and robust omnichannel messaging for improved customer engagement. - Users value the **high-quality, secure voice APIs** and robust messaging capabilities for improved customer engagement. - Users appreciate the **call quality** of 8x8 Communication APIs, benefiting from customizable settings to suit their needs. - Users value the **high-quality voice APIs and omnichannel messaging** of 8x8, boosting customer engagement effectively. - Users value the **high-quality voice APIs** and omnichannel messaging, which significantly enhance customer engagement. **Cons:** - Users often face **call issues** such as drops, latency, and frustrating customer support delays during setup. - Users face **connection issues** such as frequent call drops and poor customer support, complicating their communication experience. - Users report **connectivity issues** such as frequent call drops and latency, complicating the overall experience. - Users report a **difficult initial setup** that hinders their ability to use the 8x8 Communication APIs effectively. - Users face a **difficult learning curve** due to initial setup challenges and ongoing support issues with 8x8 Communication APIs. #### What Are Recent G2 Reviews of 8x8 Communication APIs? **"[High-Quality, Secure Voice APIs with Robust WhatsApp and SMS Messaging](https://www.g2.com/survey_responses/8x8-communication-apis-review-12373716)"** **Rating:** 4.0/5.0 stars *— Alfiya N.* [Read full review](https://www.g2.com/survey_responses/8x8-communication-apis-review-12373716) --- **"[Excellent Product with all the required communication features](https://www.g2.com/survey_responses/8x8-communication-apis-review-10769825)"** **Rating:** 5.0/5.0 stars *— Sanjeev S.* [Read full review](https://www.g2.com/survey_responses/8x8-communication-apis-review-10769825) --- ### 3. [ACD Call Centre Data System](https://www.g2.com/products/acd-call-centre-data-system/reviews) Accumulates ACD and call statistics for Nortel "C" Package ACD and Symposium and delivers an array of cumulative Call Centre statistics in detailed and summary formats, presented on a Windows desktop. **Average Rating:** 4.3/5.0 **Total Reviews:** 3 **How Do G2 Users Rate ACD Call Centre Data System?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10) - **Call Routing:** 10.0/10 (Category avg: 8.9/10) **Who Is the Company Behind ACD Call Centre Data System?** - **Seller:** [Interpacific Data Management](https://www.g2.com/sellers/interpacific-data-management) - **Year Founded:** 1987 - **HQ Location:** Hong Kong, HK - **LinkedIn® Page:** http://www.linkedin.com/company/interpacglobal (14 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 67% Enterprise, 33% Mid-Market #### What Are ACD Call Centre Data System's Pros and Cons? **Pros:** - Helpful (1 reviews) - Integrations (1 reviews) **Cons:** - Complex Setup (1 reviews) - Expensive (1 reviews) - Limited Functionality (1 reviews) - Long Waiting Times (1 reviews) - Missing Features (1 reviews) ### What Do G2 Reviewers Say About ACD Call Centre Data System? *AI-generated summary from verified user reviews* **Pros:** - Users find the **comprehensive ACD reporting** of ACD Call Centre Data System extremely helpful for their operations. - Users value the **seamless integrations** of ACD Call Centre Data System, enhancing efficiency with automatic call management. **Cons:** - Users report that the **complex setup** with IVR and CRM integration leads to increased waiting times and costs. - Users note the **high costs** associated with ACD Call Centre Data System, particularly when combined with IVR integration. - Users find the **limited functionality** of ACD Call Centre Data System restricts comprehensive contact center reporting. - Users experience **long waiting times** when integrated with IVR, increasing costs and complicating CRM integration. - Users often find the **limited reporting features** insufficient for a comprehensive contact center analysis. #### What Are Recent G2 Reviews of ACD Call Centre Data System? **"[Great for ACD Voice Reporting, But Lacks Omni-Channel Insights](https://www.g2.com/survey_responses/acd-call-centre-data-system-review-11895451)"** **Rating:** 4.0/5.0 stars *— Rohan M.* [Read full review](https://www.g2.com/survey_responses/acd-call-centre-data-system-review-11895451) --- **"[Automatic ACD with IVR Integration for Smooth Incoming & Outgoing Calls](https://www.g2.com/survey_responses/acd-call-centre-data-system-review-12242962)"** **Rating:** 5.0/5.0 stars *— Ashok kumar K.* [Read full review](https://www.g2.com/survey_responses/acd-call-centre-data-system-review-12242962) --- ### 4. [Alvaria Intelligence Platform](https://www.g2.com/products/alvaria-intelligence-platform/reviews) The Alvaria Intelligence Platform is an intelligent contact center and customer engagement platform designed for enterprise organizations. Built on an open API architecture, it enables seamless integration with third-party systems and supports flexible, scalable contact center environments. The platform provides a unified suite of capabilities, including self-service, omnichannel inbound and outbound engagement, workforce management, quality management, AI-driven service intelligence, omnichannel orchestration, and reporting and analytics. It enables organizations to manage customer preferences and segmentation data through a centralized self-service portal, supporting more personalized and efficient interactions. Customers can engage seamlessly across voice and digital channels, creating a consistent, continuous experience regardless of how they choose to connect. With AI-powered orchestration and intelligent outbound capabilities, organizations can deliver timely customer communications, improve engagement outcomes, and support revenue recovery initiatives in a compliant and scalable manner. AI-driven service intelligence helps surface insights from customer interactions, improve segmentation, and enhance engagement decisions across every touchpoint. Built-in analytics and reporting provide visibility into operational performance, helping teams refine service strategies and improve efficiency. The platform also supports live assistance capabilities to ensure customers and agents can access support when needed. **Average Rating:** 4.4/5.0 **Total Reviews:** 10 **How Do G2 Users Rate Alvaria Intelligence Platform?** - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.1/10) **Who Is the Company Behind Alvaria Intelligence Platform?** - **Seller:** [Alvaria, Inc.](https://www.g2.com/sellers/alvaria-inc) - **Year Founded:** 1973 - **HQ Location:** Atlanta, US - **Twitter:** @Alvaria_Inc (278 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/alvaria-inc (69 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 70% Enterprise, 20% Mid-Market #### What Are Recent G2 Reviews of Alvaria Intelligence Platform? **"[Alvaria Cloud is the best service solution](https://www.g2.com/survey_responses/alvaria-intelligence-platform-review-5087652)"** **Rating:** 4.5/5.0 stars *— Abdelrahman F.* [Read full review](https://www.g2.com/survey_responses/alvaria-intelligence-platform-review-5087652) --- **"[Alvaria cloud is a necessity](https://www.g2.com/survey_responses/alvaria-intelligence-platform-review-6903777)"** **Rating:** 5.0/5.0 stars *— Verified User in Retail* [Read full review](https://www.g2.com/survey_responses/alvaria-intelligence-platform-review-6903777) --- #### What Are G2 Users Discussing About Alvaria Intelligence Platform? - [What is Alvaria Cloud used for?](https://www.g2.com/discussions/what-is-alvaria-cloud-used-for) - [What is Alvaria Motivate used for?](https://www.g2.com/discussions/what-is-alvaria-motivate-used-for) ### 5. [Anywhere365](https://www.g2.com/products/anywhere365/reviews) What if you could reduce a significant percentage of your unnecessary customer dialogues and gain 65% more productivity in your contact center? With Anywhere365 you can leverage your existing Microsoft investments to skyrocket your customer experience, streamline contact center operations and reduce your IT costs. Anywhere365 has become the leading CPaaS solution, native to Microsoft Teams. Engage your customers effortlessly across any communications channels, from any device, location and any time. While AI voice bots and chat bots handle all routine requests, human agents work on more complex dialogues. The context of the dialogue always moves with the customer, ensuring first contact resolution of their issues. Agents don’t have to switch between different point solutions, which will result in faster call handling, saving costly time and over-delivering to the customer’s expectation. That’s why we report on customer dialogue KPIs from initial contact to final resolution across the entire enterprise. **Average Rating:** 4.1/5.0 **Total Reviews:** 8 **How Do G2 Users Rate Anywhere365?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10) **Who Is the Company Behind Anywhere365?** - **Seller:** [Anywhere365](https://www.g2.com/sellers/anywhere365) - **Year Founded:** 2010 - **HQ Location:** ROTTERDAM, ZH - **Twitter:** @ANYWHERE365 (1,172 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/anywhere365 (313 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 38% Small-Business, 38% Enterprise #### What Are Anywhere365's Pros and Cons? **Pros:** - Features (3 reviews) - Integrations (3 reviews) - Ease of Use (2 reviews) - Easy Integrations (2 reviews) - Easy Setup (2 reviews) **Cons:** - Difficult Setup (3 reviews) - Learning Curve (3 reviews) - Complexity (2 reviews) - Complex Usability (2 reviews) - Expensive (2 reviews) ### What Do G2 Reviewers Say About Anywhere365? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **user-friendly design and extensive features** of Anywhere365, enhancing productivity and collaboration. - Users value the **s seamless integrations** of Anywhere365, enhancing connectivity and collaboration within the Microsoft 365 ecosystem. - Users enjoy the **user-friendly design** of Anywhere365, making it easy to navigate and utilize effectively. - Users value the **easy integrations** of Anywhere365, enhancing collaboration and automation within the Microsoft 365 ecosystem. - Users commend the **easy setup** of Anywhere365, appreciating its user-friendly interface and seamless integrations. **Cons:** - Users find the **difficult setup** process can be complex and costly, particularly for smaller organizations. - Users find the **learning curve steep** , with complex setup and higher costs posing challenges, especially for small businesses. - Users experience **complex setup challenges** , which can lead to higher costs and difficulties for new users. - Users find the **complex usability** of Anywhere365 challenging, especially during initial setup for new users. - Users find the **cost of setup** to be high, especially impacting smaller businesses significantly. #### What Are Recent G2 Reviews of Anywhere365? **"[Anywhere365 - Easy to use, Feature Rich and Affordable!](https://www.g2.com/survey_responses/anywhere365-review-8501124)"** **Rating:** 4.0/5.0 stars *— Sujit K.* [Read full review](https://www.g2.com/survey_responses/anywhere365-review-8501124) --- **"[Anywhere365 empower seamless Intelligent communication unifying customer conversation across channel](https://www.g2.com/survey_responses/anywhere365-review-11027064)"** **Rating:** 5.0/5.0 stars *— shilpa g.* [Read full review](https://www.g2.com/survey_responses/anywhere365-review-11027064) --- #### What Are G2 Users Discussing About Anywhere365? - [What is Anywhere365 Universal Contact Center Connector for Skype for Business and Lync used for?](https://www.g2.com/discussions/what-is-anywhere365-universal-contact-center-connector-for-skype-for-business-and-lync-used-for) ### 6. [Caller Desk](https://www.g2.com/products/caller-desk/reviews) Caller Desk is a cloud-based communication and telephony solution that helps businesses automate and manage customer interactions through features such as IVR, call tracking, and CRM integration. It is designed to streamline both inbound and outbound communication, improving efficiency and the overall customer experience. Caller Desk falls under the cloud telephony software category, offering communication tools for businesses of various sizes. It is particularly useful for industries that handle high volumes of customer calls, such as customer support, sales, marketing, and service-based sectors. The platform is ideal for teams looking to automate repetitive tasks like call management, track customer engagement, and analyze communication data in real-time. Main Features of Caller Desk: IVR (Interactive Voice Response) System: Allows businesses to automate responses and efficiently route calls to the appropriate departments or agents. Call Automation: Streamlines both inbound and outbound calls by reducing the need for manual intervention, saving time and improving workflow. Call Tracking & Analytics: Tracks customer calls in real-time and provides valuable insights through data analytics, helping businesses optimize their customer service. CRM Integration: Integrates seamlessly with existing CRM systems, ensuring that customer data is synced and up to date, which enhances communication and customer relationship management. Multi-channel Communication: Provides voice, SMS, and email services, ensuring that businesses can engage with customers across different channels on one unified platform. Benefits: Increased Efficiency: Automating call handling and routing ensures quicker response times and less manual effort for your team. Scalability: Caller Desk is adaptable to the needs of businesses ranging from small startups to large enterprises. Data-driven Decisions: With real-time call tracking and analytics, businesses can make informed decisions based on detailed communication metrics. Improved Customer Experience: The IVR system and automation features lead to quicker, more personalized responses, enhancing the overall customer interaction process. **Average Rating:** 5.0/5.0 **Total Reviews:** 3 **How Do G2 Users Rate Caller Desk?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) - **Call Routing:** 10.0/10 (Category avg: 8.9/10) - **Performance Evaluation:** 10.0/10 (Category avg: 8.6/10) - **Call Monitoring:** 10.0/10 (Category avg: 8.8/10) **Who Is the Company Behind Caller Desk?** - **Seller:** [Caller Desk](https://www.g2.com/sellers/caller-desk) - **Year Founded:** 2016 - **HQ Location:** NOIDA, IN - **Twitter:** @CallerDesk (51 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/callerdesk/ (98 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 33% Enterprise, 33% Mid-Market #### What Are Caller Desk's Pros and Cons? **Pros:** - Automation (1 reviews) - Communication (1 reviews) - CRM Integration (1 reviews) - Easy Integrations (1 reviews) - Effective (1 reviews) **Cons:** - Difficult Setup (1 reviews) - Learning Curve (1 reviews) - Time-Consuming (1 reviews) - Time Consumption (1 reviews) ### What Do G2 Reviewers Say About Caller Desk? *AI-generated summary from verified user reviews* **Pros:** - Users find the **call automation** features of Caller Desk to be highly beneficial for their communication needs. - Users value the **seamless integration** of Caller Desk with their CRM, keeping all communication well-organized. - Users value the **seamless CRM integration** of Caller Desk, ensuring all communication remains organized and efficient. - Users appreciate the **easy integrations** of Caller Desk, keeping all communication organized within their CRM. - Users benefit greatly from the **variety of features and call automation** offered by Caller Desk. **Cons:** - Users find the **difficult setup** process time-consuming, although it ensures proper configuration of Caller Desk. - Users note the **learning curve** for utilizing features of Caller Desk, but find support helps ease the process. - Users find the **setup process time-consuming** , though it ensures everything is configured properly for optimal use. - Users note that the **setup process can be time-consuming** , though it guarantees proper configuration of Caller Desk. #### What Are Recent G2 Reviews of Caller Desk? **"[Seamless Integration with CRM Tools](https://www.g2.com/survey_responses/caller-desk-review-10372487)"** **Rating:** 5.0/5.0 stars *— Pa-one N.* [Read full review](https://www.g2.com/survey_responses/caller-desk-review-10372487) --- **"[Great features but some learning curve](https://www.g2.com/survey_responses/caller-desk-review-10411678)"** **Rating:** 5.0/5.0 stars *— Tarun S.* [Read full review](https://www.g2.com/survey_responses/caller-desk-review-10411678) --- ### 7. [callstream](https://www.g2.com/products/callstream/reviews) Callstream TRAC is a highly-configurable, hosted contact centre solution with enterprise-level management and reporting features. Therefore, you can achieve outstanding performance, with no hardware costs and all the flexibility, scalability and resilience of the cloud. It is suitable for contact centres of all sizes, as well as businesses undergoing rapid growth or with changing infrastructures. **Average Rating:** 4.5/5.0 **Total Reviews:** 3 **Who Is the Company Behind callstream?** - **Seller:** [Ziff Davis](https://www.g2.com/sellers/ziff-davis) - **Year Founded:** 1995 - **HQ Location:** New York - **Twitter:** @ziffdavis (1,426 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/ziff-davis-inc/ (6,678 employees on LinkedIn®) - **Ownership:** NASDAQ: ZD **Who Uses This Product?** - **Company Size:** 67% Enterprise, 33% Small-Business #### What Are Recent G2 Reviews of callstream? **"[Callstream is the global best voice and communication service provider.](https://www.g2.com/survey_responses/callstream-review-5293233)"** **Rating:** 4.5/5.0 stars *— Chattar Singh R.* [Read full review](https://www.g2.com/survey_responses/callstream-review-5293233) --- **"[Great platform for voice and connectivity solutions for the business.](https://www.g2.com/survey_responses/callstream-review-5287197)"** **Rating:** 4.5/5.0 stars *— Rakesh V.* [Read full review](https://www.g2.com/survey_responses/callstream-review-5287197) --- #### What Are G2 Users Discussing About callstream? - [What is callstream used for?](https://www.g2.com/discussions/what-is-callstream-used-for) ### 8. [CommPeak](https://www.g2.com/products/commpeak/reviews) Driving Contact Center Performance to Its Peak - CommPeak helps contact centers optimize inbound and outbound communication with cloud-based solutions that boost agent productivity and expand reach. From predictive dialing and omnichannel conversations to VoIP and DID numbers, our services keep operations connected and performing at their best. Our Products - Our global offering includes premium A–Z termination, SMS and messaging, CloudPBX, DID numbers, HLR LookUp, and a free softphone for business calling. Supported by AI insights, Tier 1 connectivity, and a robust provider network, CommPeak provides scalable solutions to control costs and optimize communication. \* CommPeak Dialer – An AI-powered dialer maximizes talk time and reduces wait time by routing calls based on real-time agent availability with flexible workflows, adaptable dialing strategies, and omnichannel reach. \* CloudPBX – a cloud phone system for global and distributed teams, integrating with CRMs and business tools while providing real-time control over performance, routing, and call quality. \* TextPeak SMS Messaging – A messaging platform for handling high volume SMS campaigns and omnichannel conversation, complete with a shared team inbox. \* SIP Trunking – premium A–Z voice termination that delivers secure, high-quality connectivity, with flexible routing and cost controls that scale capacity as needed. \* DID Numbers – secure local, cost-effective numbers to expand your presence worldwide and connect with customers in key markets. \* HLR LookUp – A number validation service so you only connect with active leads and avoid wasting time on unreachable contacts. \* Softphone – A free, user-friendly application for business calling that supports SIP accounts and remote teams from browser or desktop. Turning Engagement Into Results - Every interaction can become a business win with tools that improve how agents connect with leads and customers. \* Live Monitoring - gives managers real-time visibility and control over activity. \* Omnichannel Outreach - extends engagement beyond voice by enabling agents to reach customers and leads through SMS, WhatsApp, or Telegram Bot. \* Tier 1 Connectivity - backs every call with Tier 1 quality, providing reliable global reach and consistently high-quality connections. \* AI Call Analysis - turn calls into insights. Every call becomes a searchable transcript, with AI summaries that highlight tone and resolution. Turning Communication Into Measurable Outcomes - CommPeak solutions deliver tangible results. \* Boosts Agent Productivity - through structured workflows and clear task ownership. \* Reduces Operational Costs - with premium A–Z termination and optimized processes. \* Supports Data-Driven Decisions - by providing performance insights that guide strategy. \* Scales for Growth - with global coverage, multiple PoPs, and dedicated customer success managers. \* Drives Lead Engagement and Sales - by improving targeting, timing, and personalization across channels. \* Strengthens Customer Experience - with consistent, well-timed communication routed to the right agent. Reliability and Security at Every Level - CommPeak provides the infrastructure and security to keep communication connected and protected. \* 55+ Tier 1 connections \* 10 global PoPs \* PSTN replacement in 45+ countries Security is prioritized with end-to-end encryption, masked contact details, and custom user permissions. Behind every service is in-house expertise, from proprietary solutions to dedicated onboarding and 24/7 live support. **Average Rating:** 4.4/5.0 **Total Reviews:** 6 **How Do G2 Users Rate CommPeak?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) **Who Is the Company Behind CommPeak?** - **Seller:** [CommPeak](https://www.g2.com/sellers/commpeak) - **Year Founded:** 2011 - **HQ Location:** Wan Chai, HK - **Twitter:** @CommPeak (25 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/commpeak/ (107 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Small-Business, 50% Mid-Market #### What Are CommPeak's Pros and Cons? **Pros:** - Easy Setup (1 reviews) - Setup Ease (1 reviews) **Cons:** - Expensive (1 reviews) - Poor Customer Support (1 reviews) - Unethical Sales (1 reviews) - Unethical Sales Practices (1 reviews) #### What Are Recent G2 Reviews of CommPeak? **"[User-friendly. Easy to understand. Short training times](https://www.g2.com/survey_responses/commpeak-review-5246015)"** **Rating:** 5.0/5.0 stars *— Lasha T.* [Read full review](https://www.g2.com/survey_responses/commpeak-review-5246015) --- **"[All-in-One CommPeak: Scalable, Reliable Contact-Center Platform with Excellent Integrations](https://www.g2.com/survey_responses/commpeak-review-13045120)"** **Rating:** 4.0/5.0 stars *— Verified User in Oil & Energy* [Read full review](https://www.g2.com/survey_responses/commpeak-review-13045120) --- #### What Are G2 Users Discussing About CommPeak? - [What is CommPeak used for?](https://www.g2.com/discussions/what-is-commpeak-used-for) - 1 comment ### 9. [CyburDial](https://www.g2.com/products/cyburdial/reviews) CyburDial is a cutting-edge telecommunications platform designed to bring local and remote workers together seamlessly. Our platform offers a comprehensive suite of tools to manage all aspects of running a business, including a phone system, CRM, timeclock and HR management, IT security, reporting, warehouse management, and much more. With CyburDial, businesses can streamline their operations and enhance productivity, all within a single, user-friendly interface. Key Features: Unified Communications: Integrate your phone system, CRM, and other essential tools to ensure smooth communication and collaboration among your team members. Remote Work Capabilities: Enable your employees to work from anywhere with our robust remote office management and operations platform (ROMOP). Advanced Reporting: Gain insights into your business operations with real-time reports and analytics, helping you make informed decisions. IT Security: Protect your business with our comprehensive IT security features, ensuring your data and communications are secure. HR Management: Simplify your HR processes with our integrated timeclock and HR management tools, making it easy to manage employee schedules, payroll, and more. Warehouse Management: Optimize your inventory and warehouse operations with our advanced warehouse management features. Why Choose CyburDial? All-in-One Solution: CyburDial offers a complete suite of tools to manage your business, eliminating the need for multiple software solutions. User-Friendly Interface: Our platform is designed with ease of use in mind, ensuring that your team can quickly adapt and start using it effectively. Scalable: Whether you're a small business or a large enterprise, CyburDial can scale to meet your needs, providing the flexibility to grow with your business. Exceptional Support: Our dedicated support team is always available to help you with any issues or questions, ensuring that you get the most out of our platform. Customer Testimonials: "CyburDial has been a game-changer for our business. The platform's comprehensive features and ease of use have significantly improved our productivity and communication." - John N., Mid-Market (51-1000 employees) **Average Rating:** 5.0/5.0 **Total Reviews:** 3 **How Do G2 Users Rate CyburDial?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) - **Call Routing:** 10.0/10 (Category avg: 8.9/10) - **Performance Evaluation:** 10.0/10 (Category avg: 8.6/10) - **Call Monitoring:** 10.0/10 (Category avg: 8.8/10) **Who Is the Company Behind CyburDial?** - **Seller:** [Cyburdial](https://www.g2.com/sellers/cyburdial) - **Year Founded:** 2020 - **HQ Location:** St Petersburg, US - **LinkedIn® Page:** https://www.linkedin.com/company/75485308 (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 33% Mid-Market, 33% Small-Business #### What Are Recent G2 Reviews of CyburDial? **"[Pleased to use CyburDial](https://www.g2.com/survey_responses/cyburdial-review-5366320)"** **Rating:** 5.0/5.0 stars *— Frank M.* [Read full review](https://www.g2.com/survey_responses/cyburdial-review-5366320) --- **"[Best all around program for business management](https://www.g2.com/survey_responses/cyburdial-review-4995428)"** **Rating:** 5.0/5.0 stars *— Chris Q.* [Read full review](https://www.g2.com/survey_responses/cyburdial-review-4995428) --- #### What Are G2 Users Discussing About CyburDial? - [What is CyburDial used for?](https://www.g2.com/discussions/what-is-cyburdial-used-for) - 1 upvote ### 10. [FluentStream Technologies](https://www.g2.com/products/fluentstream-technlogoies-fluentstream-technologies/reviews) FluentStream Technologies offers a comprehensive cloud-based communications platform tailored for small and medium-sized businesses (SMBs). Their solutions encompass voice services, video conferencing, business texting, eFax, and contact center functionalities, all designed to enhance collaboration, boost productivity, and improve customer engagement. With a focus on flexibility and scalability, FluentStream ensures that businesses can communicate effectively from any device or location. Key Features and Functionality: - Voice Services: VoIP-enabled calling facilitates seamless collaboration, enhancing productivity and customer service across devices and locations. - Video Conferencing: High-quality video meetings with features like virtual backgrounds, screen sharing, whiteboarding, team messaging, in-meeting chat, and AI-powered smart meeting summaries. - Business Texting and eFax: Integrated solutions for sending and receiving text messages and faxes, streamlining communication channels. - Contact Center Services: Comprehensive call center services optimize agents' ability to respond quickly and accurately to customer needs, enabling data-driven decision-making. - Mobile and Web Applications: Manage calls, create call routes, edit user accounts, and handle notifications from anywhere using FluentStream's mobile and web apps. - AI and Automation: Features like transcription, sentiment analysis, smart routing, and workflow triggers save time and improve service quality. Primary Value and Solutions Provided: FluentStream's platform addresses the communication challenges faced by SMBs by offering a unified, cloud-based solution that integrates various communication channels into one secure, easy-to-manage space. This integration eliminates the need for multiple platforms, reducing complexity and costs. The flexibility of their services allows businesses to operate efficiently in remote or hybrid work environments, ensuring that teams remain connected and responsive to customer needs. With over 100 features, including advanced call routing, analytics, and CRM integrations, FluentStream empowers businesses to customize their communication systems to fit their unique requirements. Additionally, their award-winning, US-based 24/7 customer support ensures that businesses have the assistance they need whenever they need it. **Average Rating:** 4.8/5.0 **Total Reviews:** 13 **How Do G2 Users Rate FluentStream Technologies?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10) - **Call Routing:** 10.0/10 (Category avg: 8.9/10) - **Performance Evaluation:** 10.0/10 (Category avg: 8.6/10) - **Call Monitoring:** 8.3/10 (Category avg: 8.8/10) **Who Is the Company Behind FluentStream Technologies?** - **Seller:** [FluentStream Technologies](https://www.g2.com/sellers/fluentstream-technologies-4e9b7874-5c60-4723-9291-f45f1e08b21b) - **Year Founded:** 2007 - **HQ Location:** Denver, CO - **Twitter:** @FluentStream (641 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/fluentstream-technologies (49 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 92% Small-Business, 8% Mid-Market #### What Are FluentStream Technologies's Pros and Cons? **Pros:** - Access Ease (1 reviews) - Calling Features (1 reviews) - Call Quality (1 reviews) - Call Recording (1 reviews) - Ease of Use (1 reviews) **Cons:** - Call Connectivity Issues (1 reviews) - Call Drops (1 reviews) - Call Issues (1 reviews) - Connection Issues (1 reviews) - Internet Dependency (1 reviews) ### What Do G2 Reviewers Say About FluentStream Technologies? *AI-generated summary from verified user reviews* **Pros:** - Users find the **access ease** of FluentStream Technologies beneficial for tailored functionalities across teams and easy voicemail management. - Users love the **voicemail drop feature** , enhancing efficiency with easy access and customizable user permissions. - Users commend the **high call quality** of FluentStream Technologies, enhancing communication efficiency and satisfaction. - Users value the **call recording feature** for its ease, flexibility, and efficient voicemail drop functionality. - Users find FluentStream Technologies extremely **easy to use** , enjoying customizable access levels and convenient voicemail features. **Cons:** - Users often face **call connectivity issues** , leading to frustrating experiences with dropped calls and lost connections. - Users experience **call drops** due to connection issues, leading to frustrating interruptions during communication. - Users report **call issues** with dropped calls and connection problems that disrupt their communication experience. - Users experience **connection issues** with FluentStream, resulting in frustrating dropped calls and unreliable service. - Users experience challenges with **internet dependency** , leading to dropped calls and connection issues during use. #### What Are Recent G2 Reviews of FluentStream Technologies? **"[Best price, Best quality, Best Support](https://www.g2.com/survey_responses/fluentstream-technologies-review-8501312)"** **Rating:** 4.5/5.0 stars *— Mansour B.* [Read full review](https://www.g2.com/survey_responses/fluentstream-technologies-review-8501312) --- **"[Easy to Use System with Great Voicemail Drop, but Dependent on Internet Quality](https://www.g2.com/survey_responses/fluentstream-technologies-review-11823147)"** **Rating:** 4.5/5.0 stars *— Janene B.* [Read full review](https://www.g2.com/survey_responses/fluentstream-technologies-review-11823147) --- #### What Are G2 Users Discussing About FluentStream Technologies? - [What is FluentStream Technologies used for?](https://www.g2.com/discussions/what-is-fluentstream-technologies-used-for) ### 11. [HGS Agent X](https://www.g2.com/products/hgs-agent-x/reviews) HGS Agent X is a fully customizable contact center AI (Artificial Intelligence) software that helps brands solve critical contact center challenges and supercharges their contact center to deliver a top-notch customer experience. With HGS Agent X, you pay for only the features your business needs! - AI-powered agent assist - Customer 360° view - Smart knowledge base - Cloud-based omnichannel platform - Interactive voice response (IVR) & assistance - Contact center analytics - Contact center automation HGS Agent X offers simplicity in an age of complexity. It is a comprehensive, highly customizable, cloud-based contact center solution enabling contact centers to ramp up ROI by: - increasing efficiencies by automating mundane agent tasks - reducing agent task and talk time - speeding up agent onboarding and self-learning - providing agents with deeper customer insights to enrich customer interactions - facilitating agent collaboration and idea generation Resolve issues faster, boost quality management processes, and deliver a great customer experience with HGS Agent X's wide range of features. 1. Simplified Customer 360 View: To improve the CX, brands worldwide continuously enhance their contact centers by introducing new channels. While investing millions to facilitate customer engagement on new channels, few are investing in the tools agents need to support omnichannel environments. One of the biggest frustrations for any customer is having to repeatedly explain the same issue or grievance across different channels to different customer service representatives. HGS Agent X addresses this issue by providing a simple and easy-to-understand customer 360 view to give agents all the information required to resolve a customer query in one place. 2. Smarter Knowledge Management: In a fast-paced and rapidly evolving CX environment, contact center agents must keep up with increasing customer expectations—not only for top-notch CX but for problem-solving. Regular training is an effective tool to ensure the agents are well prepared to handle all kinds of customer issues, but you can do better: HGS Agent X’s smarter knowledge management capabilities enable quick agent training & onboarding and distribution of business-critical information among agents in real-time. 3. AI-Powered Agent Assist: In today’s environment, operating a contact center without AI-powered computing abilities is like consuming food without all the essential nutrients. Gone are the days when customers were looking for answers to questions. They now expect brands to anticipate their needs and offer solutions. HGS Agent X, with its AI-powered agent-assist capability and call center automation tools, not only helps contact center agents eliminate repetitive tasks and improve their efficiency—improving their experience—but it also provides details such as customer sentiment, demographic, product or service information, status, etc. so that agents can tailor offerings and solutions to the customers. 4. Real-Time Customer Insights: Brands aspire to deliver a customer experience that emulates the ease of a conversation with a friend. However, no matter how skilled, agents alone could never replicate this meaningful exchange. A conversation with a friend takes into account your mutual histories, nonverbal cues, tone of voice, and your implied understanding of that friend’s goals. By allowing technology to supplement real-time insights an agent has about a customer, Agent X facilitates a true customer relationship to deliver a memorable customer experience. 5. Reporting and Analytics: With the constant increase in communication channels and the volume of customer interactions, defining and automating the tracking of key performance indicators (KPIs) has become critical to the success of a contact center. Tapping into the insights obtained from analytics ensures that the contact center delivers top-notch CX consistently. Along with AI-powered solutions, smarter knowledge sharing, and customer 360 views, Agent X provides ready-to-use analytics dashboards that monitor the performance of a contact center at an agent level, team lead level, and organization level. These call center analytics dashboards are updated in real-time to improve operational efficiency, quality, and workforce management. Maximize your most valuable asset with a streamlined, unified solution that empowers agent performance and results in an outstanding customer experience. **Average Rating:** 3.9/5.0 **Total Reviews:** 4 **How Do G2 Users Rate HGS Agent X?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) **Who Is the Company Behind HGS Agent X?** - **Seller:** [Hinduja Global Solutions](https://www.g2.com/sellers/hinduja-global-solutions) - **Year Founded:** 2000 - **HQ Location:** Chicago, Illinois, United States - **LinkedIn® Page:** https://www.linkedin.com/company/hinduja-global-solutions-inc--/ (28,012 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Mid-Market, 25% Enterprise #### What Are Recent G2 Reviews of HGS Agent X? **"[Good Contact Center](https://www.g2.com/survey_responses/hgs-agent-x-review-6822783)"** **Rating:** 4.5/5.0 stars *— Sravan K.* [Read full review](https://www.g2.com/survey_responses/hgs-agent-x-review-6822783) --- **"[HGS Agent X: Live Customer Support Simplified](https://www.g2.com/survey_responses/hgs-agent-x-review-6625361)"** **Rating:** 4.5/5.0 stars *— Piyush Narayan R.* [Read full review](https://www.g2.com/survey_responses/hgs-agent-x-review-6625361) --- #### What Are G2 Users Discussing About HGS Agent X? - [What is HGS Agent X used for?](https://www.g2.com/discussions/what-is-hgs-agent-x-used-for) ### 12. [Leaptree Optimize](https://www.g2.com/products/leaptree-optimize/reviews) Leaptree Optimize is an AI-Powered contact center QA built inside Salesforce that significantly streamlines processes with intelligent insights. The platform allows seamless setup of multiple scorecards, with AI-powered automation and insight engines delivering deeper performance trend analysis. It allows supervisors to automate the creation of metrics and scorecards for any given activity: from call handling to updating records and scheduling follow-ups. Optimize enables the measurement of interactions across voice, email, webchat and social media. With Leaptree Optimize, you can implement an AI-driven QA program that is: Consistent - Leaptree Optimize scorecards run within Salesforce, allowing every activity to be scored against a consistent set of criteria. Reps and agents know exactly what they will be scored on, so they can focus on doing the right things to get the right results. Targeted - Supervisors can select exactly the activities they want to focus on (e.g. all complaint- handling calls, all prospect qualification calls), score reps and agents consistently and fairly, provide feedback and identify areas for coaching. Configurable - Self-service capabilities allow business managers and agents to configure and modify scorecards without assistance from developers or IT support Real-time - Dashboards provide at-a-glance guides to current quality scores, allowing managers to monitor quality across the team or organization, drill down into areas of concern, and take appropriate action. Affordable - We’ve priced Leaptree Optimize to be highly affordable. Our pricing is transparent so you're always in control of what you spend. **Average Rating:** 4.7/5.0 **Total Reviews:** 21 **How Do G2 Users Rate Leaptree Optimize?** - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.1/10) - **Performance Evaluation:** 10.0/10 (Category avg: 8.6/10) **Who Is the Company Behind Leaptree Optimize?** - **Seller:** [Leaptree](https://www.g2.com/sellers/leaptree) - **Year Founded:** 2019 - **HQ Location:** Dublin, Dublin - **Twitter:** @leaptree (653 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/64938876/ (10 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 81% Mid-Market, 10% Small-Business #### What Are Leaptree Optimize's Pros and Cons? **Pros:** - Ease of Use (8 reviews) - Coaching (7 reviews) - Customization (6 reviews) - Features (6 reviews) - Salesforce Integration (6 reviews) **Cons:** - Improvement Needed (4 reviews) - Learning Curve (3 reviews) - Complex Features (2 reviews) - Limitations (2 reviews) - Missing Features (2 reviews) ### What Do G2 Reviewers Say About Leaptree Optimize? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Leaptree Optimize, enjoying its seamless integration and user-friendly interface. - Users value the **effective coaching support** from Leaptree Optimize, enhancing performance visibility and facilitating better evaluations. - Users highlight the **customization options** in Leaptree Optimize, allowing tailored solutions that meet their unique needs effectively. - Users praise the **robust dashboards and custom reporting** of Leaptree Optimize, enhancing analytics and customer insights. - Users appreciate the **seamless Salesforce integration** of Leaptree Optimize, enhancing reporting and customization for optimal efficiency. **Cons:** - Users find that Leaptree Optimize has **limited features and minimal automation** , affecting usability and efficiency in processes. - Users note a challenging **learning curve** with Leaptree Optimize, hindering the ability to fully utilize its features. - Users find the **complex features** of Leaptree Optimize challenging to navigate, often needing more training resources. - Users note that **some features are hard to navigate** , complicating use and requiring better training resources. - Users find the **lack of key features** in Leaptree Optimize limits its effectiveness and usability. #### What Are Recent G2 Reviews of Leaptree Optimize? **"[Leaptree Optimize: Essential for Driving Quality with Data and BI in Salesforce](https://www.g2.com/survey_responses/leaptree-optimize-review-12070892)"** **Rating:** 4.5/5.0 stars *— Anton R.* [Read full review](https://www.g2.com/survey_responses/leaptree-optimize-review-12070892) --- **"[Great product, great team!](https://www.g2.com/survey_responses/leaptree-optimize-review-12230932)"** **Rating:** 5.0/5.0 stars *— George R.* [Read full review](https://www.g2.com/survey_responses/leaptree-optimize-review-12230932) --- ### 13. [MiVoice Office 400](https://www.g2.com/products/mivoice-office-400/reviews) The MiVoice Office 400 opens the full performance spectrum of modern business communications, meeting professional communications requirements by being highly responsive to innovations and new ways of working. The solution is designed for the small and medium segments, offering strong UCC, contact center and mobility functionality, as well as a broad phone portfolio, all completely integrated with the call manager. **Average Rating:** 4.3/5.0 **Total Reviews:** 3 **How Do G2 Users Rate MiVoice Office 400?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) - **Call Routing:** 9.2/10 (Category avg: 8.9/10) - **Performance Evaluation:** 7.5/10 (Category avg: 8.6/10) - **Call Monitoring:** 8.3/10 (Category avg: 8.8/10) **Who Is the Company Behind MiVoice Office 400?** - **Seller:** [Mitel Networks](https://www.g2.com/sellers/mitel-networks-01d2c63e-d7d9-47b7-9278-bf4db28c95a9) - **Year Founded:** 1972 - **HQ Location:** Kanata, Ontario - **Twitter:** @Mitel (22,451 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/4924/ (4,011 employees on LinkedIn®) - **Total Revenue (USD mm):** $1,300 **Who Uses This Product?** - **Company Size:** 67% Mid-Market, 33% Enterprise #### What Are MiVoice Office 400's Pros and Cons? **Pros:** - Call Quality (1 reviews) - Reliability (1 reviews) **Cons:** - Complex Features (1 reviews) - Difficult Setup (1 reviews) ### What Do G2 Reviewers Say About MiVoice Office 400? *AI-generated summary from verified user reviews* **Pros:** - Users value the **improved call quality** of MiVoice Office 400, enhancing their communication experience significantly. - Users value the **reliability** of MiVoice Office 400, appreciating its hybrid environment and enhanced service quality. **Cons:** - Users find the **configuration complex** , but support is helpful once you understand the system. - Users find the **difficult setup** challenging, though assistance is available to ease the learning curve. #### What Are Recent G2 Reviews of MiVoice Office 400? **"[From design implementation day to day management](https://www.g2.com/survey_responses/mivoice-office-400-review-9638273)"** **Rating:** 4.0/5.0 stars *— Surjeet K.* [Read full review](https://www.g2.com/survey_responses/mivoice-office-400-review-9638273) --- **"[Still modern with the option to use older hardware](https://www.g2.com/survey_responses/mivoice-office-400-review-11396001)"** **Rating:** 4.0/5.0 stars *— Josh M.* [Read full review](https://www.g2.com/survey_responses/mivoice-office-400-review-11396001) --- #### What Are G2 Users Discussing About MiVoice Office 400? - [What is MiVoice Office 400 used for?](https://www.g2.com/discussions/what-is-mivoice-office-400-used-for) ### 14. [Office24by7 Call Center](https://www.g2.com/products/office24by7-call-center/reviews) Office24by7 is a software company that provides a cloud-based CRM and call center communication platform designed to help organizations manage customer interactions and operational workflows from a single system. The platform integrates CRM, cloud telephony, IVR, marketing automation, and customer support tools to support structured, multichannel communication across voice, SMS, WhatsApp, email, and web channels. Office24by7 enables call center, sales, and service teams to handle inbound and outbound customer communication efficiently while maintaining complete visibility into customer data and interaction history. Its built-in telephony features include click-to-call, call recording, intelligent call routing, and IVR workflows, allowing teams to manage high call volumes and ensure consistent service quality without relying on separate telephony systems. The platform also supports no-code configuration, enabling organizations to customize workflows, modules, and reports according to their call handling processes and business requirements. Real-time dashboards and analytics provide operational insights into agent performance, call activity, and customer engagement trends. Office24by7 serves industries such as real estate, banking, healthcare, education, e-commerce, SaaS, logistics, manufacturing, and professional services. Available on desktop and mobile (iOS and Android), the solution supports both office-based and remote call center operations with centralized communication and customer management. **Average Rating:** 4.5/5.0 **Total Reviews:** 3 **How Do G2 Users Rate Office24by7 Call Center?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.1/10) - **Call Routing:** 10.0/10 (Category avg: 8.9/10) - **Performance Evaluation:** 10.0/10 (Category avg: 8.6/10) - **Call Monitoring:** 10.0/10 (Category avg: 8.8/10) **Who Is the Company Behind Office24by7 Call Center?** - **Seller:** [Office24by7](https://www.g2.com/sellers/office24by7-293e384c-c523-42a4-900a-298282d6c2c3) - **Year Founded:** 2017 - **HQ Location:** Hyderabad, IN - **LinkedIn® Page:** https://www.linkedin.com/company/office-24-by-7/ (88 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 67% Enterprise, 33% Mid-Market #### What Are Recent G2 Reviews of Office24by7 Call Center? **"[Office24by7 call center is the best solution.](https://www.g2.com/survey_responses/office24by7-call-center-review-8178096)"** **Rating:** 5.0/5.0 stars *— Ashish A.* [Read full review](https://www.g2.com/survey_responses/office24by7-call-center-review-8178096) --- **"[Call center solutions](https://www.g2.com/survey_responses/office24by7-call-center-review-8147760)"** **Rating:** 4.5/5.0 stars *— Guljeet S.* [Read full review](https://www.g2.com/survey_responses/office24by7-call-center-review-8147760) --- ### 15. [Office24by7 CRM](https://www.g2.com/products/office24by7-crm/reviews) Office24by7 CRM is a customizable, all-in-one platform designed to unify sales, marketing, communication, and support with unlimited users and unlimited calling included. It features no-code workflow automation, omnichannel engagement across voice, SMS, WhatsApp, email, and built-in cloud telephony for seamless interactions. Industry-specific modules and advanced analytics empower businesses to scale efficiently and maintain full control of their customer lifecycle. **Average Rating:** 4.7/5.0 **Total Reviews:** 3 **How Do G2 Users Rate Office24by7 CRM?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10) - **Call Routing:** 9.4/10 (Category avg: 8.9/10) - **Performance Evaluation:** 8.9/10 (Category avg: 8.6/10) - **Call Monitoring:** 8.9/10 (Category avg: 8.8/10) **Who Is the Company Behind Office24by7 CRM?** - **Seller:** [Office24by7](https://www.g2.com/sellers/office24by7-293e384c-c523-42a4-900a-298282d6c2c3) - **Year Founded:** 2017 - **HQ Location:** Hyderabad, IN - **LinkedIn® Page:** https://www.linkedin.com/company/office-24-by-7/ (88 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are Office24by7 CRM's Pros and Cons? **Pros:** - CRM Integration (1 reviews) - Customer Communication (1 reviews) - Customization (1 reviews) - Ease of Use (1 reviews) - Helpful (1 reviews) **Cons:** - Complex Features (1 reviews) ### What Do G2 Reviewers Say About Office24by7 CRM? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **CRM integration** of Office24by7, enabling tailored solutions for their unique business needs. - Users appreciate the **friendly customer communication** of Office24by7 CRM, enhancing support and collaboration throughout their experience. - Users value the **customization options** in Office24by7 CRM, allowing tailored filters and settings for their business needs. - Users find Office24by7 CRM to be **extremely easy to use** , benefiting from its friendly UI and helpful resources. - Users find Office24by7 CRM **extremely user-friendly and helpful** , thanks to its intuitive interface and supportive resources. **Cons:** - Users find some of the **features confusing** , particularly those who are beginners using Office24by7 CRM. #### What Are Recent G2 Reviews of Office24by7 CRM? **"[Very Good CRM software with extensive features. A must try for businesses that are growing.](https://www.g2.com/survey_responses/office24by7-crm-review-10680357)"** **Rating:** 5.0/5.0 stars *— Ravi M.* [Read full review](https://www.g2.com/survey_responses/office24by7-crm-review-10680357) --- **"[Very simple, yet powerful CRM](https://www.g2.com/survey_responses/office24by7-crm-review-10254932)"** **Rating:** 4.0/5.0 stars *— Sharath J.* [Read full review](https://www.g2.com/survey_responses/office24by7-crm-review-10254932) --- ### 16. [QueueMetrics](https://www.g2.com/products/queuemetrics/reviews) QueueMetrics is a highly scalable monitoring and reporting suite that addresses the needs of thousands of contact centers worldwide and offers a broad range of integrated benefits like agent productivity monitoring, target measurement, conversion rates tracking, realtime campaign statistics analysis, agent page, wallboards and an easy to use interface. **Average Rating:** 2.8/5.0 **Total Reviews:** 3 **Who Is the Company Behind QueueMetrics?** - **Seller:** [Loway](https://www.g2.com/sellers/loway) - **Year Founded:** 2005 - **HQ Location:** Stabio, CH - **Twitter:** @queuemetrics (1,003 Twitter followers) - **LinkedIn® Page:** http://www.linkedin.com/company/loway (8 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 67% Enterprise, 33% Mid-Market #### What Are Recent G2 Reviews of QueueMetrics? **"[Reliable call center solution](https://www.g2.com/survey_responses/queuemetrics-review-2066054)"** **Rating:** 4.0/5.0 stars *— Dan H.* [Read full review](https://www.g2.com/survey_responses/queuemetrics-review-2066054) --- #### What Are G2 Users Discussing About QueueMetrics? - [What is QueueMetrics used for?](https://www.g2.com/discussions/what-is-queuemetrics-used-for) ### 17. [SparkTG](https://www.g2.com/products/sparktg/reviews) SparkTG provides cloud telephony services. **Average Rating:** 3.8/5.0 **Total Reviews:** 3 **How Do G2 Users Rate SparkTG?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) - **Call Routing:** 10.0/10 (Category avg: 8.9/10) - **Performance Evaluation:** 10.0/10 (Category avg: 8.6/10) - **Call Monitoring:** 10.0/10 (Category avg: 8.8/10) **Who Is the Company Behind SparkTG?** - **Seller:** [SparkTG](https://www.g2.com/sellers/sparktg) - **Year Founded:** 2002 - **HQ Location:** Milton, US - **LinkedIn® Page:** https://linkedin.com/company/spark-technology-group-inc (30 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 67% Mid-Market, 33% Small-Business #### What Are Recent G2 Reviews of SparkTG? **"[Reliable And Efficient communications solutions](https://www.g2.com/survey_responses/sparktg-review-4045114)"** **Rating:** 4.5/5.0 stars *— Monish K.* [Read full review](https://www.g2.com/survey_responses/sparktg-review-4045114) --- **"[One of the best Cloud Telephony platforms](https://www.g2.com/survey_responses/sparktg-review-7913092)"** **Rating:** 4.5/5.0 stars *— Abhinav K.* [Read full review](https://www.g2.com/survey_responses/sparktg-review-7913092) --- #### What Are G2 Users Discussing About SparkTG? - [What is SparkTG used for?](https://www.g2.com/discussions/what-is-sparktg-used-for) ### 18. [TCN](https://www.g2.com/products/tcn/reviews) TCN Operator is a comprehensive collection of all the best contact center tools, characterized by unrivaled productivity, omnichannel reach and seamless integrations. Founded in 1999 in St. George, Utah, TCN combines a deep understanding of the needs of contact centers with a highly affordable delivery model, ensuring immediate access to robust contact center solutions. TCN’s cloud-based platform is not only customizable to meet all of your call center needs, but it also supports billions of consumer and agent interactions each year – all while honoring a no-contract promise. Ultimately, when you utilize TCN’s AI-enhanced solutions, you can meet your customers wherever they are, enjoy a cohesive agent experience and simplify compliance. Plus, the same onboarding team will stick with you throughout your time with TCN, ensuring you always have consistent support. **Average Rating:** 4.5/5.0 **Total Reviews:** 5 **How Do G2 Users Rate TCN?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) - **Call Routing:** 7.8/10 (Category avg: 8.9/10) - **Performance Evaluation:** 7.2/10 (Category avg: 8.6/10) - **Call Monitoring:** 8.3/10 (Category avg: 8.8/10) **Who Is the Company Behind TCN?** - **Seller:** [TCN](https://www.g2.com/sellers/tcn) - **Year Founded:** 1999 - **HQ Location:** N/A - **Twitter:** @tcn (2,402 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/tcn-inc/ (390 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Mid-Market #### What Are Recent G2 Reviews of TCN? **"[Working with TCN has been game changing!!!!](https://www.g2.com/survey_responses/tcn-review-9529783)"** **Rating:** 5.0/5.0 stars *— Verified User in Financial Services* [Read full review](https://www.g2.com/survey_responses/tcn-review-9529783) --- **"[Utilising TCN's advantages for marketing and calling efforts](https://www.g2.com/survey_responses/tcn-review-8408918)"** **Rating:** 4.5/5.0 stars *— Sugumar G.* [Read full review](https://www.g2.com/survey_responses/tcn-review-8408918) --- ### 19. [Worktual](https://www.g2.com/products/worktual/reviews) Worktual is a unified intelligence AI-driven customer experience (CX) platform that enables businesses to streamline customer interactions, automate support processes, and enhance engagement through intelligent conversational AI technology. Designed to meet the demands of modern enterprises, Worktual provides scalable solutions that optimise customer communication while ensuring efficiency and adaptability across multiple industries. Software Category and Use Cases Worktual falls under the conversational AI and contact centre solutions category. It caters to businesses looking to refine their customer service strategies by leveraging AI-driven automation. Worktual is particularly suited for: Enterprises need scalable AI-powered communication tools for efficient customer support. Mid-sized businesses aim to enhance engagement through real-time analytics and omnichannel integration. Small businesses seek cost-effective solutions for customer retention and relationship management. Key Features and Benefits Conversational AI Platform: Worktual powers AI-driven digital agents capable of handling queries, providing personalised responses, and improving customer satisfaction. AI Contact Centre: A smart automated system that assists customers with inquiries, troubleshooting, and support, reducing response times and improving efficiency. Omnichannel Communication: Seamlessly integrates across web, mobile, and social platforms, ensuring a consistent and frictionless user experience. Scalability & Customisation: Tailored solutions for businesses of all sizes, allowing growth-focused adaptation without compromising service quality. Analytics & Insights: Provides data-driven reports on customer interactions to refine strategies, enhance engagement, and improve decision-making. AI-Powered Team Collaboration: Features an internal smart chat platform that facilitates collaboration and knowledge sharing among employees. Worktual empowers businesses by combining automation with intelligent customer service capabilities, helping them optimise user engagement and refine communication strategies. **Average Rating:** 4.7/5.0 **Total Reviews:** 7 **How Do G2 Users Rate Worktual?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10) **Who Is the Company Behind Worktual?** - **Seller:** [Worktual](https://www.g2.com/sellers/worktual) - **Year Founded:** 2015 - **HQ Location:** London, GB - **LinkedIn® Page:** http://www.linkedin.com/company/worktual (93 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 71% Small-Business, 29% Mid-Market #### What Are Worktual's Pros and Cons? **Pros:** - Customer Support (3 reviews) - Easy Integration (3 reviews) - Easy Communication (2 reviews) - Helpful (2 reviews) - Reliability (2 reviews) **Cons:** - Complex Features (1 reviews) - Complex Processes (1 reviews) - Difficult Configuration (1 reviews) - High Cost (1 reviews) - High Pricing (1 reviews) ### What Do G2 Reviewers Say About Worktual? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **exceptional customer support** from Worktual, ensuring prompt assistance and enhancing overall satisfaction. - Users highlight the **easy integration** of Worktual with various tools, streamlining workflows and enhancing productivity. - Users value the **easy communication** capabilities of Worktual, facilitating quick access and seamless collaboration across channels. - Users find Worktual's **helpful dashboard** simplifies communication, enhancing efficiency and collaboration for teams. - Users value the **reliable customer support** of Worktual, enhancing ease of use and integration with other tools. **Cons:** - Users find the **complex features** challenging, especially non-technical users struggling with the learning curve. - Users find the **complex processes** of Worktual challenging, especially for those unfamiliar with advanced features. - Users find the **difficult configuration** of Worktual frustrating, especially for those not well-versed in technology. - Users find Worktual to be **overpriced** , making it less suitable for small-scale businesses. - Users find Worktual to be **overpriced** , making it less accessible for small-scale businesses. #### What Are Recent G2 Reviews of Worktual? **"[Great integrations support](https://www.g2.com/survey_responses/worktual-review-11270045)"** **Rating:** 5.0/5.0 stars *— Verified User in Computer Software* [Read full review](https://www.g2.com/survey_responses/worktual-review-11270045) --- **"[Seamless Communication and Outstanding Features](https://www.g2.com/survey_responses/worktual-review-11119387)"** **Rating:** 5.0/5.0 stars *— Ganesh K.* [Read full review](https://www.g2.com/survey_responses/worktual-review-11119387) --- ### 20. [XTIUM Contact Center](https://www.g2.com/products/xtium-contact-center/reviews) Calls, text/SMS, email, webchat, workforce management … all of these omnichannel contact center features are table stakes, ensuring agents can deliver a great customer experience that builds lasting relationships. Evolve IP delivers all these features and more. We’ve been noted in five consecutive Gartner Magic Quadrants with callouts for being ‘fully-featured’. Our difference? We connect agents with customers and the rest of your business! We integrate agents directly into Teams, allowing them to collaborate instantly with other employees. Additionally, agents can access business applications, like SAP/Concur and ADP, in the same interface – keeping them engaged, efficient, and successful. Visit our website for more information: https://www.evolveip.net/contact-center **Average Rating:** 4.9/5.0 **Total Reviews:** 5 **How Do G2 Users Rate XTIUM Contact Center?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10) **Who Is the Company Behind XTIUM Contact Center?** - **Seller:** [Xtium](https://www.g2.com/sellers/xtium-367414e0-0979-4601-8508-a216e2b31350) - **Year Founded:** 2007 - **HQ Location:** New York, NY - **LinkedIn® Page:** https://www.linkedin.com/company/xtium/ (463 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 40% Mid-Market, 40% Small-Business #### What Are Recent G2 Reviews of XTIUM Contact Center? **"[Great Cloud Company with fast response time](https://www.g2.com/survey_responses/xtium-contact-center-review-686252)"** **Rating:** 4.5/5.0 stars *— Carey H.* [Read full review](https://www.g2.com/survey_responses/xtium-contact-center-review-686252) --- **"[Evolve Call Center](https://www.g2.com/survey_responses/xtium-contact-center-review-645477)"** **Rating:** 5.0/5.0 stars *— DANIELLE t.* [Read full review](https://www.g2.com/survey_responses/xtium-contact-center-review-645477) --- ### 21. [AloTech](https://www.g2.com/products/alotech/reviews) Worlds 1st Google Powered Cloud Call Center Trusted by thousands of users. For companies running a call center operation that are frustrated with the high cost, complexity and difficulty of the conventional systems, AloTech is the web based, pay-as-you-go solution running on Google, which is low cost, fast, easy, scalable and with complete enterprise functionality able to be setup anywhere in the world in 10 minutes. **Average Rating:** 4.5/5.0 **Total Reviews:** 2 **How Do G2 Users Rate AloTech?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) **Who Is the Company Behind AloTech?** - **Seller:** [AloTech](https://www.g2.com/sellers/alotech) - **Year Founded:** 2007 - **HQ Location:** İstanbul, TR - **Twitter:** @ALO_mfg_master (164 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/alotech---a-cloud-company- (154 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Mid-Market, 50% Small-Business #### What Are Recent G2 Reviews of AloTech? **"[The software is more flexible.](https://www.g2.com/survey_responses/alotech-review-4793570)"** **Rating:** 5.0/5.0 stars *— Verified User in Retail* [Read full review](https://www.g2.com/survey_responses/alotech-review-4793570) --- **"[Experienced, call center software company](https://www.g2.com/survey_responses/alotech-review-7132165)"** **Rating:** 4.0/5.0 stars *— Gözde A.* [Read full review](https://www.g2.com/survey_responses/alotech-review-7132165) --- #### What Are G2 Users Discussing About AloTech? - [What is AloTech used for?](https://www.g2.com/discussions/what-is-alotech-used-for) ### 22. [BT Contact Center](https://www.g2.com/products/bt-contact-center/reviews) Turn your call centres into true contact centres with our BT Contact hosted services. By blending email, web chat and voicemail with intelligent routing and traditional voice technologies you can create a multi-channel contact centre at minimum expense. Bring down risk and cost: You only pay for the services you need, when you need them, so you can easily adjust for seasonal spikes or unexpected events without unnecessary expense. Our experience with the latest technology from the world۪s top brands can also bring down risk, cost and delivery time. Add agents quickly: It takes just hours to add more agents, so Cloud Contact keeps you flexible enough to enter new markets or ramp up capability you۪ve already got without tying up substantial capital investment. And if the unexpected happens, rest assured that Cloud Contact can help. Put yourself in control: Our unified agent desktop puts you in control of all your contact centres anywhere in the world with a single, intuitive interface. You can manage workflows in real time easily and efficiently. Get up and running fast: Cloud Contact takes just weeks to set up and you can integrate it into your infrastructure quickly. Boost customer satisfaction: Customers will appreciate having different ways to get in touch with you, and intelligent routing puts them through to the right person when they call first time, every time. **Average Rating:** 2.5/5.0 **Total Reviews:** 2 **Who Is the Company Behind BT Contact Center?** - **Seller:** [BT Global Services](https://www.g2.com/sellers/bt-global-services) - **Year Founded:** 2000 - **HQ Location:** London, United Kingdom - **Twitter:** @bt_global (21,031 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/bt-global-services **Who Uses This Product?** - **Company Size:** 150% Mid-Market, 100% Enterprise #### What Are Recent G2 Reviews of BT Contact Center? **"[Good service support from the twitter account](https://www.g2.com/survey_responses/bt-contact-center-review-28027)"** **Rating:** 4.5/5.0 stars *— Verified User in Financial Services* [Read full review](https://www.g2.com/survey_responses/bt-contact-center-review-28027) --- #### What Are G2 Users Discussing About BT Contact Center? - [What is BT Contact Center used for?](https://www.g2.com/discussions/what-is-bt-contact-center-used-for) ### 23. [CTI Connector](https://www.g2.com/products/cti-connector/reviews) NovelVox CTI connector integrates your telephony system with the 3rd party application. The CTI controls are embedded within the CRM or ticketing application and further it can be integrated with other open API applications. CTI connector enables agents to offer quicker resolution with customer information displayed on screen even before answering the call. NovelVox CTI connector for Cisco, Avaya, Genesys and Mitel save agents from switching screen by fetching data directly from the core applications. **Average Rating:** 4.5/5.0 **Total Reviews:** 2 **How Do G2 Users Rate CTI Connector?** - **Call Routing:** 10.0/10 (Category avg: 8.9/10) - **Performance Evaluation:** 9.2/10 (Category avg: 8.6/10) - **Call Monitoring:** 9.2/10 (Category avg: 8.8/10) **Who Is the Company Behind CTI Connector?** - **Seller:** [NovelVox](https://www.g2.com/sellers/novelvox) - **Year Founded:** 2008 - **HQ Location:** Roswell, US - **LinkedIn® Page:** https://www.linkedin.com/company/novelvox (175 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Mid-Market #### What Are Recent G2 Reviews of CTI Connector? **"[CTI connector review](https://www.g2.com/survey_responses/cti-connector-review-11452025)"** **Rating:** 4.0/5.0 stars *— Verified User in Financial Services* [Read full review](https://www.g2.com/survey_responses/cti-connector-review-11452025) --- **"[CTI Connector Review](https://www.g2.com/survey_responses/cti-connector-review-9707604)"** **Rating:** 5.0/5.0 stars *— Chai M.* [Read full review](https://www.g2.com/survey_responses/cti-connector-review-9707604) --- ### 24. [Deutsche Telekom Contact Center](https://www.g2.com/products/deutsche-telekom-contact-center/reviews) Deutsche Telekom Business Services Provide Contact Center Infrastructure Services. **Average Rating:** 4.0/5.0 **Total Reviews:** 2 **Who Is the Company Behind Deutsche Telekom Contact Center?** - **Seller:** [Deutsche Telekom](https://www.g2.com/sellers/deutsche-telekom) - **Year Founded:** 1995 - **HQ Location:** Bonn, North Rhine-Westphalia, Germany - **Twitter:** @deutschetelekom (78,438 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/telekom (65,371 employees on LinkedIn®) - **Ownership:** ETR:DTE **Who Uses This Product?** - **Company Size:** 50% Enterprise, 50% Mid-Market #### What Are Recent G2 Reviews of Deutsche Telekom Contact Center? **"[It's got better](https://www.g2.com/survey_responses/deutsche-telekom-contact-center-review-416737)"** **Rating:** 4.0/5.0 stars *— Verified User in Computer Networking* [Read full review](https://www.g2.com/survey_responses/deutsche-telekom-contact-center-review-416737) --- **"[Great product that enhances the customer's experience.](https://www.g2.com/survey_responses/deutsche-telekom-contact-center-review-28314)"** **Rating:** 4.0/5.0 stars *— Verified User in Banking* [Read full review](https://www.g2.com/survey_responses/deutsche-telekom-contact-center-review-28314) --- #### What Are G2 Users Discussing About Deutsche Telekom Contact Center? - [What is Deutsche Telekom Contact Center used for?](https://www.g2.com/discussions/what-is-deutsche-telekom-contact-center-used-for) ### 25. [DialLink](https://www.g2.com/products/diallink/reviews) DialLink empowers SMBs and startups with an intuitive, AI-powered business phone system that simplifies business communications and automates routine interactions. With powerful AI voice agents, advanced call handling features, and dynamic business messaging capabilities, DialLink helps businesses project a professional image, improve response times, and stay connected across channels without the need for extensive IT resources or expertise. Easy to set up and user-friendly, the platform enables you to efficiently track, monitor, and organize your calls and messages. By streamlining the management of inbound and outbound communications, including calls, messages, and voicemails, DialLink helps businesses consistently deliver high-quality customer experiences that drive satisfaction and sales, while maintaining an affordable total cost of ownership. One key factor that sets DialLink apart is its plug-and-play setup, which makes it easy for SMBs and startups to get started. Despite its simplicity, it’s full-featured, offering AI-powered automation and seamless integration with essential business tools. Web, desktop, and mobile apps, along with support for desk phones, let teams manage communications whether they’re remote, in the office, or on the go. And because DialLink is both scalable and affordable, it’s a perfect fit for growing companies that want professional-grade communications without enterprise-level costs. **Average Rating:** 4.9/5.0 **Total Reviews:** 4 **How Do G2 Users Rate DialLink?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) - **Call Routing:** 10.0/10 (Category avg: 8.9/10) - **Call Monitoring:** 6.7/10 (Category avg: 8.8/10) **Who Is the Company Behind DialLink?** - **Seller:** [DialLink](https://www.g2.com/sellers/diallink) - **Company Website:** https://diallink.com/ - **Year Founded:** 2022 - **HQ Location:** Miami Beach, US - **Twitter:** @DialLinkCorp (3 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/diallink/ (11 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 75% Small-Business, 25% Mid-Market #### What Are DialLink's Pros and Cons? **Pros:** - Customer Service (2 reviews) - User-Friendly (2 reviews) - Ease of Use (1 reviews) - Easy Scheduling (1 reviews) - Feature Abundance (1 reviews) **Cons:** - Voicemail Issues (1 reviews) ### What Do G2 Reviewers Say About DialLink? *AI-generated summary from verified user reviews* **Pros:** - Users praise DialLink's **efficient customer service** , noting quick responses and reliable support during setup and usage. - Users find DialLink exceptionally **user-friendly** , with easy setup and comprehensive features that streamline business needs. - Users find DialLink's system incredibly **easy to use and set up** , streamlining business operations with effective AI support. - Users love the **easy scheduling** with DialLink, allowing immediate use of a chosen phone number upon account setup. - Users value the **robust features** of DialLink, enhancing call handling and automating various use cases effectively. **Cons:** - Users face **voicemail issues** with DialLink, as it currently lacks support for Ubiquiti VoIP desk phones. #### What Are Recent G2 Reviews of DialLink? **"[Switch from Comcast to Diallink](https://www.g2.com/survey_responses/diallink-review-11264581)"** **Rating:** 4.5/5.0 stars *— Jay E.* [Read full review](https://www.g2.com/survey_responses/diallink-review-11264581) --- **"[Very user-friendly product](https://www.g2.com/survey_responses/diallink-review-11305326)"** **Rating:** 5.0/5.0 stars *— Ray P.* [Read full review](https://www.g2.com/survey_responses/diallink-review-11305326) --- ## What Is Call Center Infrastructure (CCI) Software? [Call & Contact Center Software](https://www.g2.com/categories/call-contact-center) ## What Software Categories Are Similar to Call Center Infrastructure (CCI) Software? - [Contact Center Software](https://www.g2.com/categories/contact-center) - [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce) - [VoIP Providers](https://www.g2.com/categories/voip-providers) - [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking) - [Auto Dialer Software](https://www.g2.com/categories/auto-dialer) - [Speech Analytics Software](https://www.g2.com/categories/speech-analytics) - [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance)