# Best Enterprise AIOps Tools *By [Tian Lin](https://research.g2.com/insights/author/tian-lin)* The leading AIOps platform in 2026 is ServiceNow IT Operations Management, rated 4.4 out of 5 on G2 based on 400+ verified reviews. For IT teams managing distributed remote endpoints, Atera stands out with a 4.6 rating and per-technician pricing model. Dynatrace leads in review volume with 800+ verified reviews, emphasizing its causal AI capabilities for root-cause identification. 1. ServiceNow IT Operations Management — 4.4/5 (400+ reviews): Enterprise AIOps tied to ITSM workflows 2. Atera — 4.6/5 (1,100+ reviews): AIOps for IT teams managing distributed remote endpoints 3. IBM Instana — 4.4/5 (400+ reviews): Automatic application observability for cloud-native environments 4. Dynatrace — 4.5/5 (1,300+ reviews): Causal AI for root-cause identification across full stack 5. Datadog — 4.4/5 (700+ reviews): Unified observability with AI anomaly detection *Updated June 2026. Based on 2026 G2 verified review data across 1,500+ products.* Products classified in the overall AIOps Platforms category are similar in many regards and help companies of all sizes solve their business problems. However, enterprise business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Enterprise Business AIOps Platforms to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Enterprise Business AIOps Platforms category. In addition to qualifying for inclusion in the AIOps Tools category, to qualify for inclusion in the Enterprise Business AIOps Tools category, a product must have at least 10 reviews left by a reviewer from an enterprise business. ## Top AIOps Tools at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews) | 4.4/5.0 (398 reviews) | Enterprise AIOps tied to ITSM workflows | "[Excellent Service Discovery for Tracking and Managing Configuration Items](https://www.g2.com/survey_responses/servicenow-it-operations-management-review-12837306)" | | 2 | [OpManager Nexus](https://www.g2.com/products/opmanager-nexus/reviews) | 4.5/5.0 (215 reviews) | — | "[Clear, Organized Dashboard and Easy Device Integration](https://www.g2.com/survey_responses/opmanager-nexus-review-12778545)" | | 3 | [Atera](https://www.g2.com/products/atera/reviews) | 4.6/5.0 (1,175 reviews) | AIOps for IT teams managing distributed remote endpoints | "[Comprehensive IT Management Made Easy with Powerful Add-Ons](https://www.g2.com/survey_responses/atera-review-12159122)" | | 4 | [IBM Instana](https://www.g2.com/products/ibm-instana/reviews) | 4.4/5.0 (468 reviews) | Automatic application observability for cloud-native environments | "[Powerful Analytics and Automation Drive Exceptional Performance](https://www.g2.com/survey_responses/ibm-instana-review-12064579)" | | 5 | [Dynatrace](https://www.g2.com/products/dynatrace/reviews) | 4.5/5.0 (1,231 reviews) | Causal AI for root-cause identification across full stack | "[Davis AI Delivers Clear Root-Cause Insights and Real-Time User Monitoring](https://www.g2.com/survey_responses/dynatrace-review-12645823)" | | 6 | [Datadog](https://www.g2.com/products/datadog/reviews) | 4.4/5.0 (708 reviews) | Unified observability with AI anomaly detection | "[Unified Observability with Powerful Integrations and Fast Root Cause Analysis](https://www.g2.com/survey_responses/datadog-review-12783228)" | | 7 | [Rakuten SixthSense Observability](https://www.g2.com/products/rakuten-sixthsense-observability/reviews) | 4.6/5.0 (52 reviews) | APM-focused observability for distributed systems | "[Great monitoring tool!](https://www.g2.com/survey_responses/rakuten-sixthsense-observability-review-8230168)" | | 8 | [IBM Turbonomic](https://www.g2.com/products/ibm-turbonomic/reviews) | 4.4/5.0 (288 reviews) | Automated resource optimization across hybrid cloud | "[Advanced Infrastructure Optimizer with challenging configuration requirements.](https://www.g2.com/survey_responses/ibm-turbonomic-review-12821189)" | | 9 | [Elastic Observability](https://www.g2.com/products/elastic-observability/reviews) | 4.2/5.0 (88 reviews) | OpenTelemetry-native observability on the Elastic stack | "[APM is a Game-Changer for GKE Infrastructure](https://www.g2.com/survey_responses/elastic-observability-review-12628710)" | | 10 | [New Relic](https://www.g2.com/products/new-relic/reviews) | 4.4/5.0 (568 reviews) | Developer-focused performance insight | "[New Relic User Experience Review](https://www.g2.com/survey_responses/new-relic-review-10695865)" | --- ## What Are the Most Common Questions About AIOps Tools? *AI-generated · Last updated: May 26, 2026* ### What AIOps Platforms most relied on by software engineers and DevOps teams for monitoring Java-based applications? Based on G2 reviews, buyers looking for AIOps tools for application monitoring often describe products in terms of root cause analysis, real-time observability, and full-stack visibility rather than Java-specific positioning. According to verified users, IBM Instana is repeatedly cited for real-time monitoring, distributed tracing, automatic service discovery, and quick setup in dynamic application environments. G2 reviewers mention Dynatrace for automated root-cause insights and visibility across applications and user activity, while Datadog is noted for bringing logs, metrics, telemetry, and dashboards together for troubleshooting. Across reviews, teams value fast issue isolation, unified monitoring, and easier diagnosis in complex environments, though some users mention pricing concerns and a learning curve for advanced features. **Here are some of the top-rated products on G2:** - [IBM Instana](https://www.g2.com/products/ibm-instana/reviews/ibm-instana-review-12851013) – used for real-time observability, automatic discovery, and faster root cause analysis in microservices environments - [Dynatrace](https://www.g2.com/products/dynatrace/reviews/dynatrace-review-12210503) – chosen for application monitoring, anomaly-based alerts, and broad visibility across apps and cloud infrastructure - [Datadog](https://www.g2.com/products/datadog/reviews/datadog-review-12583844) – used to combine logs, metrics, telemetry, and dashboards for debugging across environments ### Which AIOps Platforms avoid hallucinative outputs and provide accurate, explainable root cause analysis? Based on G2 reviews, no product is described as fully eliminating inaccurate outputs, but reviewers do call out which platforms provide clearer and more explainable root cause workflows. According to verified users, Dynatrace is often praised for giving a single, clear answer rather than many confusing alerts, while IBM Instana is repeatedly mentioned for automated root cause analysis, correlated signals, and actionable views across services. G2 reviewers mention ServiceNow IT Operations Management for event management, service mapping, and alert grouping that helps teams trace incidents back to likely causes. At the same time, some users note false positives, noisy alerts, or the need for policy tuning in several platforms, so buyers should expect setup quality and data hygiene to influence explainability. **Here are some of the top-rated products on G2:** - [Dynatrace](https://www.g2.com/products/dynatrace/reviews/dynatrace-review-12645823) – highlighted for clear root-cause explanations and reduced troubleshooting effort during application issues - [IBM Instana](https://www.g2.com/products/ibm-instana/reviews/ibm-instana-review-12520981) – used for automated root cause analysis, service dependency mapping, and correlated traces - [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews/servicenow-it-operations-management-review-12774803) – used for event grouping, health log analytics, and reducing resolution time through alert correlation ### Which AIOps Platforms reduce alert fatigue by intelligently correlating events and prioritizing critical issues? Based on G2 reviews, several AIOps tools stand out for reducing alert fatigue through correlation, grouping, and prioritization. According to verified users, ServiceNow IT Operations Management is frequently described as centralizing alerts from many tools, grouping related events, and helping teams focus on the right issues faster. G2 reviewers mention BigPanda for turning noisy alerts into context-rich incidents and automating triage, while PagerDuty is praised for cutting through fragmented incident response with event orchestration, escalation workflows, and AI-generated incident summaries. Reviewers also note that good outcomes still depend on alert tuning and clean monitoring inputs, but these products are repeatedly associated with lower noise, faster triage, and clearer prioritization during active incidents. **Here are some of the top-rated products on G2:** - [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews/servicenow-it-operations-management-review-12769041) – used for event noise reduction, deduplication, and bringing alerts into one unified interface - [BigPanda](https://www.g2.com/products/bigpanda/reviews/bigpanda-review-12853743) – chosen for alert correlation, added incident context, and faster triage - [PagerDuty](https://www.g2.com/products/pagerduty/reviews/pagerduty-review-12813126) – used to centralize incidents, summarize context, and route critical issues to the right responders ### What AIOps Platforms adopted by software engineers among teams past the first quarter of use? Based on G2 reviews, sustained adoption tends to show up in comments about daily use, smoother workflows, and reduced dependence on manual troubleshooting after implementation. According to verified users, ServiceNow IT Operations Management is often described as becoming a central system for CMDB visibility, event management, and operational workflows once teams are trained and configured. G2 reviewers mention Digitate as helping teams move from reactive support to proactive operations through noise reduction, automation, and self-healing, while ScienceLogic AI Platform is noted for hybrid visibility and workflow automation after teams invest in tuning and onboarding. Reviews suggest that continued use depends on whether organizations can manage complexity, setup effort, and training needs early on. ### What highest rated AIOps Platforms for monitoring web applications and providing end-to-end service visibility? Based on G2 reviews, IBM Instana is the strongest match for this question because verified users consistently highlight end-to-end tracing, automatic discovery, dynamic topology maps, and real-time visibility across services. According to verified users, Instana helps teams move from latency detection to pinpointing the source of issues without heavy manual instrumentation, making it well suited for monitoring modern web applications. G2 reviewers also describe seamless correlation across logs, traces, and metrics, along with useful service maps that show dependencies clearly. Some users mention pricing, dashboard rigidity, and a learning curve, but the recurring theme is strong application observability and fast root cause analysis across distributed environments, which aligns closely with end-to-end service visibility needs. ### Which AIOps Platforms help teams catch technical issues before they become actual problems affecting users? Based on G2 reviews, proactive detection is a common strength across several AIOps tools. According to verified users, Dynatrace helps teams detect performance degradation before end users are impacted, while Atera is described as catching warnings, degraded nodes, and infrastructure issues early so teams can act before outages spread. G2 reviewers mention ScienceLogic AI Platform for proactive monitoring and alerting that notifies teams before problems become critical, and Digitate is often associated with predictive analysis, proactive operations, and automated issue prevention. Reviewers also note that alert tuning matters, but the main buyer value is earlier visibility into risk, faster intervention, and less dependence on user complaints to surface operational problems. ### What most trusted AIOps Platforms by DevOps engineers and software engineers based on user reviews? Based on G2 reviews, trust is usually reflected in themes like dependable automation, clear observability, and confidence during incidents rather than in a single universal winner. According to verified users, ServiceNow IT Operations Management is trusted for CMDB visibility, event management, and centralizing operational workflows. G2 reviewers mention IBM Instana for dependable tracing, automatic discovery, and fast answers in dynamic environments, while Dynatrace is often trusted for AI-driven root cause insights and real-time monitoring. PagerDuty also appears in reviews where reliability of escalation and ownership matters most during outages. Across the category, trusted products are the ones reviewers say they rely on daily to reduce manual effort, improve response quality, and create clearer operational accountability. ### What AIOps Platforms integrate seamlessly with itsm platforms ITSM and provide automatic incident creation from alerts? Based on G2 reviews, ServiceNow IT Operations Management is the clearest fit for this use case because reviewers repeatedly describe native connections between monitoring, CMDB data, incident workflows, and event management. According to verified users, it centralizes alerts, supports incident creation, and ties operational data back to ITSM processes. G2 reviewers also mention SolarWinds Observability for creating ServiceNow incidents from alerts in data center environments, Atera for reliable ServiceNow API sync that keeps incidents flowing bi-directionally, and Digitate for ITSM integration with automated ticket creation. Reviews suggest buyers should look closely at connector setup and field mapping, but these products are directly associated with linking alerting to service management workflows. ### What best AIOps Platforms for DevOps engineers managing distributed systems and reducing mean time to resolution? Based on G2 reviews, DevOps teams managing distributed systems often value platforms that unify observability, reduce noisy alerts, and speed up root cause analysis. According to verified users, IBM Instana is repeatedly praised for automatic discovery, end-to-end tracing, and reducing manual log digging in microservices environments. G2 reviewers mention Dynatrace for automated root-cause insights and proactive detection across hybrid and cloud workloads, while ServiceNow IT Operations Management is described as improving visibility, correlating alerts, and helping reduce resolution time through event management and service mapping. Reviewers consistently connect lower MTTR with products that combine topology awareness, signal correlation, and actionable incident context rather than only adding more dashboards or raw data. **Here are some of the top-rated products on G2:** - [IBM Instana](https://www.g2.com/products/ibm-instana/reviews/ibm-instana-review-12368909) – used for real-time observability and faster root cause analysis across microservices - [Dynatrace](https://www.g2.com/products/dynatrace/reviews/dynatrace-review-12223944) – chosen for anomaly detection, automatic RCA, and visibility across hybrid environments - [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews/servicenow-it-operations-management-review-12773655) – used to correlate alerts, improve outage response, and give teams better root-cause visibility ### What AIOps Platforms that centralize visibility across systems and provide AI-driven root cause analysis for incidents? Based on G2 reviews, buyers looking for centralized visibility and AI-driven incident analysis will see a few recurring names. According to verified users, ServiceNow IT Operations Management is valued for bringing alerts, CMDB data, discovery, and event management into one operational view. G2 reviewers mention IBM Instana for unified visibility across infrastructure, applications, and traces with automated root cause analysis, while Dynatrace is recognized for AI-driven monitoring that reduces noise and surfaces clearer causes behind issues. Digitate also appears in reviews focused on aggregating signals from multiple monitoring tools and supporting proactive operations. Across the category, the strongest products combine single-pane visibility with correlation and guided troubleshooting rather than isolated monitoring data. ## How Many AIOps Tools Products Does G2 Track? **Total Products under this Category:** 120 ### Category Stats (Jun 2026) - **Average Rating**: 4.5/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: IBM Concert platform (+0.92%) - Among all products in this category, IBM Concert platform recorded the largest rating increase compared to last month *Last updated: June 01, 2026* ## How Does G2 Rank AIOps Tools Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 12,300+ Authentic Reviews - 120+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which AIOps Tools Is Best for Your Use Case? - **Best for Small Businesses:** [Atera](https://www.g2.com/products/atera/reviews) - **Best for Mid-Market:** [OpManager Nexus](https://www.g2.com/products/opmanager-nexus/reviews) - **Best for Enterprise:** [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews) - **Highest User Satisfaction:** [Atera](https://www.g2.com/products/atera/reviews) - **Best Free Software:** [Dynatrace](https://www.g2.com/products/dynatrace/reviews) --- **Sponsored** ### SysAid SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work that keeps teams stuck in reactive mode. Adding a powerful new operational layer to IT, AI Agents take the first action, freeing IT teams to focus on optimization, innovation, and bigger challenges. 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[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=2107&secure%5Bdisplayable_resource_id%5D=2107&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=2107&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=2647&secure%5Bresource_id%5D=2107&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Faiops-platforms%2Fenterprise%3Fpage%3D2&secure%5Btoken%5D=0e5f5ab97359e39ee3405a4e08cd72a5adc97cf258979f8058767275ccab6854&secure%5Burl%5D=https%3A%2F%2Fwww.sysaid.com%2Flp%2Foverview-ai-itsm%3Futm_source%3Dg2%26utm_medium%3Dcpc%26utm_campaign%3Dg2_clicks%26sysaidlsd%3Dhelp-desk&secure%5Burl_type%5D=custom_url) --- ## What Are the Top-Rated AIOps Tools Products in 2026? ### 1. [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews) ServiceNow IT Operations Management (ITOM) is a comprehensive solution designed to enhance the visibility, health, and optimization of an organization's IT infrastructure. By integrating advanced automation and artificial intelligence, ITOM enables proactive management of IT operations, reducing downtime and improving service delivery. Key Features and Functionality: - ITOM Visibility: Automates the discovery of IT assets across on-premises, cloud, and hybrid environments, providing a unified view of the infrastructure. Service Mapping identifies dependencies between IT components, facilitating impact analysis and change management. - ITOM Health: Consolidates and correlates events from various monitoring tools, enabling IT teams to prioritize and respond to critical incidents promptly. Operational Intelligence leverages AI and machine learning to detect patterns and anomalies, allowing for proactive issue resolution. - ITOM Optimization: Manages cloud resources effectively by providing visibility and control over public, private, and hybrid cloud environments. Automates provisioning, lifecycle management, and cost optimization of IT resources supporting application services. Primary Value and Solutions Provided: ServiceNow ITOM addresses the challenges of managing complex IT environments by offering a unified platform that enhances operational efficiency and service reliability. It enables organizations to transition from reactive to proactive operations, minimizing the risk of outages and optimizing resource utilization. By automating routine tasks and providing real-time insights, ITOM empowers IT teams to focus on strategic initiatives, ultimately driving business growth and resilience. **Average Rating:** 4.4/5.0 **Total Reviews:** 398 **How Do G2 Users Rate ServiceNow IT Operations Management?** - **Systems Monitoring:** 9.2/10 (Category avg: 9.0/10) - **Artificial Intelligence:** 8.3/10 (Category avg: 8.6/10) - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.1/10) - **Reporting:** 9.2/10 (Category avg: 8.8/10) **Who Is the Company Behind ServiceNow IT Operations Management?** - **Seller:** [ServiceNow](https://www.g2.com/sellers/servicenow) - **Company Website:** https://www.servicenow.com/ - **Year Founded:** 2004 - **HQ Location:** Santa Clara, CA - **Twitter:** @servicenow (55,548 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/29352/ (35,081 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Financial Services - **Company Size:** 50% Enterprise, 19% Mid-Market #### What Are ServiceNow IT Operations Management's Pros and Cons? **Pros:** - Ease of Use (51 reviews) - Visibility (44 reviews) - Monitoring (39 reviews) - Automation (31 reviews) - Flexibility (20 reviews) **Cons:** - Learning Difficulty (29 reviews) - Complexity (27 reviews) - Setup Complexity (25 reviews) - Expensive (24 reviews) - Steep Learning Curve (24 reviews) ### What Do G2 Reviewers Say About ServiceNow IT Operations Management? *AI-generated summary from verified user reviews* **Pros:** - Users find ServiceNow IT Operations Management remarkably **user-friendly** , streamlining IT processes efficiently across various functions. - Users appreciate the **clear visibility** ServiceNow IT Operations Management provides over IT infrastructure, enhancing efficiency and control. - Users appreciate the **effective monitoring** capabilities of ServiceNow, which streamline IT operations and enhance service delivery. - Users appreciate the **automation capabilities** of ServiceNow IT Operations Management, enhancing visibility and efficiency across IT operations. - Users value the **flexibility** of ServiceNow IT Operations Management, allowing for seamless integration and effective day-to-day automation. **Cons:** - Users find **learning the configuration and options challenging** , requiring technical skills for effective customization and support. - Users find **ServiceNow ITOM complex** to implement, with a steep learning curve and performance issues in large environments. - Users experience significant **setup complexity** with ServiceNow ITOM, requiring specialized knowledge and extensive configuration efforts. - Users find the **licensing and implementation costs high** , making it challenging for smaller organizations to adopt. - Users find the **steep learning curve** of ServiceNow IT Operations Management daunting, particularly for new users and configurations. #### What Are Recent G2 Reviews of ServiceNow IT Operations Management? **"[Excellent Service Discovery for Tracking and Managing Configuration Items](https://www.g2.com/survey_responses/servicenow-it-operations-management-review-12837306)"** **Rating:** 5.0/5.0 stars *— J Varun S.* [Read full review](https://www.g2.com/survey_responses/servicenow-it-operations-management-review-12837306) --- **"[Ticket-to-Email Integration and Easy Customization](https://www.g2.com/survey_responses/servicenow-it-operations-management-review-12931183)"** **Rating:** 4.5/5.0 stars *— Dinesh K.* [Read full review](https://www.g2.com/survey_responses/servicenow-it-operations-management-review-12931183) --- #### What Are G2 Users Discussing About ServiceNow IT Operations Management? - [What is operations ServiceNow?](https://www.g2.com/discussions/what-is-operations-servicenow) - [WHAT IS IT operations management software?](https://www.g2.com/discussions/what-is-it-operations-management-software) - [What are the key IT services provided by ServiceNow?](https://www.g2.com/discussions/what-are-the-key-it-services-provided-by-servicenow) - [Which functions are included in IT Operations Management?](https://www.g2.com/discussions/which-functions-are-included-in-it-operations-management) ### 2. [Atera](https://www.g2.com/products/atera/reviews) The first and only Agentic AI platform for IT management, offers a digital workforce of AI agents that proactively and autonomously support your entire IT operation. Atera’s all-in-one IT management platform consolidates RMM, helpdesk, ticketing, advanced reporting and automation- thus empowering IT teams and MSPs to efficiently manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs. Introducing Robin by Atera: It isn’t another IT solution, it’s a transformation in how organization scale IT. This evolution paves the way for Autonomous IT, shifting the modus operandi from reactive or routine automation to proactive and preemptive action. (1) Cut 40% of your IT workload: Eliminate 100% of tasks that drain your team’s time. Robin doesn’t just assist, it acts and resolves. (2) Always-on. No downtime: Deliver 24/7/365 IT support, no vacations, no sick leave. (3) A personal IT tech for every employee: Intelligent, context-aware AI agent that understands your environment, adapts to each user, responds instantly, and resolves autonomously. Plus, early-adopters have said it’s also quite polite. Atera is pioneering the shift from automation to AI-powered autonomy in IT. With our AI agents, IT teams can offload repetitive tasks, resolve issues faster, ensure better service, and focus on strategy rather than fix/break or firefighting. We maintain the highest security and compliance standards and follow responsible AI frameworks, ensuring our AI can be a trusted extension of your IT team. Trusted by over 13K customers in 120+ countries, Atera offers a scalable solution enabling organizations to drive sustainable growth and maximize organizational efficiency. Discover how Atera can help you achieve unparalleled IT efficiency. Try Atera free for 30 days at: www.atera.com **Average Rating:** 4.6/5.0 **Total Reviews:** 1,175 **How Do G2 Users Rate Atera?** - **Systems Monitoring:** 8.6/10 (Category avg: 9.0/10) - **Artificial Intelligence:** 9.0/10 (Category avg: 8.6/10) - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10) - **Reporting:** 5.1/10 (Category avg: 8.8/10) **Who Is the Company Behind Atera?** - **Seller:** [Atera](https://www.g2.com/sellers/atera) - **Company Website:** https://www.atera.com - **Year Founded:** 2011 - **HQ Location:** Tel Aviv - **Twitter:** @AteraCloud (1,675 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/98739/ (404 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, IT Manager - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 57% Small-Business, 31% Mid-Market #### What Are Atera's Pros and Cons? **Pros:** - Ease of Use (386 reviews) - Automation (273 reviews) - Features (260 reviews) - Efficiency (210 reviews) - Monitoring (184 reviews) **Cons:** - Missing Features (161 reviews) - Limited Features (135 reviews) - Improvement Needed (96 reviews) - Needs Improvement (91 reviews) - Bugs (87 reviews) ### What Do G2 Reviewers Say About Atera? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** with Atera, benefiting from its centralized management and smooth setup. - Users value Atera's **powerful automation tools** that streamline task management and enhance operational efficiency. - Users appreciate the **unified all-in-one dashboard** of Atera, enhancing efficiency with seamless remote access and monitoring. - Users praise Atera for its **efficiency** , enabling streamlined management and improved workflows with minimal effort. - Users appreciate Atera's **comprehensive monitoring** , enabling efficient remote access and management from a unified dashboard. **Cons:** - Users find the **missing critical features** in Atera frustrating, particularly regarding alerts and the ticketing system. - Users find the **limited features** of Atera's mobile app restrict their experience compared to the web dashboard. - Users report a need for **improvement** in Atera's interface and performance, affecting their workflow and installation process. - Users note that the **loading speed of reports** can be slow and customization options are limited. - Users report frequent **bugs** in Atera, including duplicate devices and instability with Google Chrome, impacting usability. #### What Are Recent G2 Reviews of Atera? **"[Comprehensive IT Management Made Easy with Powerful Add-Ons](https://www.g2.com/survey_responses/atera-review-12159122)"** **Rating:** 5.0/5.0 stars *— Marc Verjans T.* [Read full review](https://www.g2.com/survey_responses/atera-review-12159122) --- **"[Atera: All-in-One IT Management with Strong Integrations, Automation, and ROI](https://www.g2.com/survey_responses/atera-review-12982693)"** **Rating:** 4.5/5.0 stars *— Emil C.* [Read full review](https://www.g2.com/survey_responses/atera-review-12982693) --- #### What Are G2 Users Discussing About Atera? - [What is Atera used for?](https://www.g2.com/discussions/what-is-atera-used-for) - 1 comment - [What is the best RMM tool?](https://www.g2.com/discussions/what-is-the-best-rmm-tool) - 1 comment - [Is atera safe?](https://www.g2.com/discussions/is-atera-safe) - 2 comments - [What is atera RMM?](https://www.g2.com/discussions/what-is-atera-rmm) - 1 comment - [What is atera software?](https://www.g2.com/discussions/what-is-atera-software) - 1 comment ### 3. [Dynatrace](https://www.g2.com/products/dynatrace/reviews) Dynatrace is advancing observability for today’s digital businesses, helping to transform the complexity of modern digital ecosystems into powerful business assets. By leveraging AI-powered insights, Dynatrace enables organizations to analyze, automate, and innovate faster to drive their business forward. Learn more at www.dynatrace.com. **Average Rating:** 4.5/5.0 **Total Reviews:** 1,231 **How Do G2 Users Rate Dynatrace?** - **Systems Monitoring:** 8.8/10 (Category avg: 9.0/10) - **Artificial Intelligence:** 8.5/10 (Category avg: 8.6/10) - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.1/10) - **Reporting:** 8.2/10 (Category avg: 8.8/10) **Who Is the Company Behind Dynatrace?** - **Seller:** [Dynatrace](https://www.g2.com/sellers/dynatrace) - **Year Founded:** 2005 - **HQ Location:** Boston, MA - **Twitter:** @Dynatrace (18,668 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/125999/ (6,060 employees on LinkedIn®) - **Ownership:** NYSE: DT **Who Uses This Product?** - **Who Uses This:** Software Engineer, Senior Software Engineer - **Top Industries:** Information Technology and Services, Financial Services - **Company Size:** 69% Enterprise, 23% Mid-Market #### What Are Dynatrace's Pros and Cons? **Pros:** - Ease of Use (84 reviews) - Debugging (53 reviews) - Insights (47 reviews) - Features (44 reviews) - Monitoring (44 reviews) **Cons:** - Learning Curve (43 reviews) - Missing Features (39 reviews) - Complexity (29 reviews) - UX Improvement (26 reviews) - Learning Difficulty (25 reviews) ### What Do G2 Reviewers Say About Dynatrace? *AI-generated summary from verified user reviews* **Pros:** - Users find Dynatrace **extremely easy to use** , with intuitive navigation and quick setup enhancing their productivity. - Users value the **real-time debugging capabilities** of Dynatrace, enhancing their ability to fix issues in production. - Users value the **ease of information gathering** with Dynatrace, enhancing efficiency in identifying production issues swiftly. - Users value the **rapid data gathering** capabilities of Dynatrace, enabling swift resolution of production issues. - Users value the **monitoring capabilities** of Dynatrace for quickly gathering insights and improving service restoration times. **Cons:** - Users find the **learning curve steep** , requiring multiple sessions and time to effectively use Dynatrace. - Users face **missing features** in Dynatrace, such as limitations on metrics and difficulties with data extraction and filtering. - Users find the **complexity of instrumentation and UI** challenging, requiring time to master and adapt to the platform. - Users find the **UI overwhelming and cluttered** , making navigation and log viewing challenging for new users. - Users find the **steep learning curve** of Dynatrace challenging, making it overwhelming to master its features. #### What Are Recent G2 Reviews of Dynatrace? **"[Davis AI Delivers Clear Root-Cause Insights and Real-Time User Monitoring](https://www.g2.com/survey_responses/dynatrace-review-12645823)"** **Rating:** 4.5/5.0 stars *— Sabina K.* [Read full review](https://www.g2.com/survey_responses/dynatrace-review-12645823) --- **"[Fully Automated Root-Cause Analysis with Lightning-Fast Performance](https://www.g2.com/survey_responses/dynatrace-review-12592533)"** **Rating:** 4.5/5.0 stars *— Chirag A.* [Read full review](https://www.g2.com/survey_responses/dynatrace-review-12592533) --- #### What Are G2 Users Discussing About Dynatrace? - [What is Dynatrace used for?](https://www.g2.com/discussions/what-is-dynatrace-used-for) - 3 comments - [How do you use Rookout?](https://www.g2.com/discussions/how-do-you-use-rookout) - [What is the use of Rookout?](https://www.g2.com/discussions/what-is-the-use-of-rookout) - [What is offline debugging?](https://www.g2.com/discussions/what-is-offline-debugging) - [What does Rookout do?](https://www.g2.com/discussions/what-does-rookout-do) - 2 comments ### 4. [OpManager Nexus](https://www.g2.com/products/opmanager-nexus/reviews) OpManager Nexus is a full-stack observability platform that helps IT teams monitor and manage their entire infrastructure, including networks, servers, applications, databases, and websites, from a single console. Designed for mid-size to large organizations managing hybrid and on-premises environments, OpManager Nexus provides deep visibility across every layer of the IT stack. IT teams gain a consolidated view of their infrastructure, eliminating the need for multiple disconnected monitoring tools and reducing the operational overhead that comes with managing them. This unified approach enables faster decision-making and helps organizations maintain service reliability across complex, distributed environments where downtime can have a direct impact on business continuity. OpManager Nexus includes AIOps capabilities that go beyond traditional monitoring. Agentic AI and generative AI integrations automate routine diagnostics and accelerate issue resolution, while smart event correlation identifies relationships between alerts across the stack. Together, these capabilities help IT teams detect issues early, cut through alert noise, and resolve problems before they impact end users or broader business operations. For IT teams dealing with high volumes of events across large environments, this level of automation significantly reduces the time spent on manual troubleshooting. On the deployment front, OpManager Nexus supports both on-premises installation and cloud access (powered by Site24x7) through ManageEngine's private datacenters. Organizations can choose the model that aligns with their infrastructure strategy, security policies, and compliance requirements, without compromising on monitoring depth or platform capability. As part of the ManageEngine ecosystem, OpManager Nexus integrates natively with ITSM, analytics, and security tools, giving IT teams the full operational context needed to manage infrastructure performance and respond to incidents end to end. **Average Rating:** 4.5/5.0 **Total Reviews:** 215 **How Do G2 Users Rate OpManager Nexus?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10) **Who Is the Company Behind OpManager Nexus?** - **Seller:** [Zoho](https://www.g2.com/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704) - **Company Website:** https://www.zoho.com - **Year Founded:** 1996 - **HQ Location:** Austin, TX - **Twitter:** @Zoho (137,880 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/38373/ (30,766 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** IT Manager, Network Administrator - **Top Industries:** Information Technology and Services, Financial Services - **Company Size:** 56% Mid-Market, 31% Enterprise #### What Are OpManager Nexus's Pros and Cons? **Pros:** - Monitoring (44 reviews) - Real-time Monitoring (34 reviews) - Ease of Use (33 reviews) - User Interface (27 reviews) - Comprehensive Monitoring (25 reviews) **Cons:** - Complexity (14 reviews) - Complex Configuration (13 reviews) - Complex Setup (11 reviews) - Missing Features (11 reviews) - Difficult Configuration (9 reviews) ### What Do G2 Reviewers Say About OpManager Nexus? *AI-generated summary from verified user reviews* **Pros:** - Users value the **real-time monitoring capabilities** of OpManager Nexus for effectively managing and analyzing network traffic. - Users appreciate the **real-time monitoring** of OpManager Nexus, enhancing network visibility and facilitating faster issue resolution. - Users find OpManager Nexus to be **extremely user-friendly** , thanks to its intuitive dashboards and effective real-time alerts. - Users find the **user-friendly interface** of OpManager Nexus enhances their monitoring experience with easy-to-use dashboards. - Users value the **comprehensive monitoring** capabilities of OpManager Nexus, enhancing their server and network management experience. **Cons:** - Users find the **complex setup** of OpManager Nexus challenging, particularly with alert management and licensing options. - Users find the **initial setup and configuration complex** , which complicates the overall management of OpManager Nexus. - Users find the **complex setup** of OpManager challenging, especially for large networks, affecting initial onboarding. - Users note a **lack of advanced features** in lower editions of OpManager Nexus, impacting overall usability and costs. - Users find the **difficult configuration** of OpManager challenging, especially for managing alerts and integrating third-party solutions. #### What Are Recent G2 Reviews of OpManager Nexus? **"[Competitive Pricing, Clear Dashboards, and Reliable Multi-Vendor Performance Monitoring](https://www.g2.com/survey_responses/opmanager-nexus-review-12863473)"** **Rating:** 4.5/5.0 stars *— Ankit P.* [Read full review](https://www.g2.com/survey_responses/opmanager-nexus-review-12863473) --- **"[Clear, Organized Dashboard and Easy Device Integration](https://www.g2.com/survey_responses/opmanager-nexus-review-12778545)"** **Rating:** 4.5/5.0 stars *— Srikanth C.* [Read full review](https://www.g2.com/survey_responses/opmanager-nexus-review-12778545) --- #### What Are G2 Users Discussing About OpManager Nexus? - [What is ManageEngine OpManager used for?](https://www.g2.com/discussions/what-is-manageengine-opmanager-used-for) - [How do I upgrade ManageEngine OpManager?](https://www.g2.com/discussions/how-do-i-upgrade-manageengine-opmanager) - 1 comment, 3 upvotes - [What is ManageEngine software?](https://www.g2.com/discussions/manageengine-opmanager-what-is-manageengine-software) - 1 comment - [How do you use OpManager tools?](https://www.g2.com/discussions/how-do-you-use-opmanager-tools) - 1 comment - [What is the use of OpManager?](https://www.g2.com/discussions/what-is-the-use-of-opmanager) ### 5. [Datadog](https://www.g2.com/products/datadog/reviews) Datadog is the monitoring, security and analytics platform for developers, IT operations teams, security engineers and business users in the cloud age. The SaaS platform integrates and automates infrastructure monitoring, application performance monitoring and log management to provide unified, real-time observability of our customers' entire technology stack. Datadog is used by organizations of all sizes and across a wide range of industries to enable digital transformation and cloud migration, drive collaboration among development, operations, security and business teams, accelerate time to market for applications, reduce time to problem resolution, secure applications and infrastructure, understand user behavior and track key business metrics. **Average Rating:** 4.4/5.0 **Total Reviews:** 708 **How Do G2 Users Rate Datadog?** - **Systems Monitoring:** 9.4/10 (Category avg: 9.0/10) - **Artificial Intelligence:** 9.1/10 (Category avg: 8.6/10) - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.1/10) - **Reporting:** 9.0/10 (Category avg: 8.8/10) **Who Is the Company Behind Datadog?** - **Seller:** [Datadog](https://www.g2.com/sellers/datadog) - **Year Founded:** 2010 - **HQ Location:** New York - **Twitter:** @datadoghq (51,207 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1066442/ (9,386 employees on LinkedIn®) - **Ownership:** NASDAQ: DDOG **Who Uses This Product?** - **Who Uses This:** Software Engineer, DevOps Engineer - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 47% Mid-Market, 34% Enterprise #### What Are Datadog's Pros and Cons? **Pros:** - Ease of Use (145 reviews) - Monitoring (144 reviews) - Real-time Monitoring (122 reviews) - Features (93 reviews) - Analytics (88 reviews) **Cons:** - Expensive (92 reviews) - Learning Curve (73 reviews) - Pricing Issues (71 reviews) - Cost (65 reviews) - Learning Difficulty (56 reviews) ### What Do G2 Reviewers Say About Datadog? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Datadog, enjoying intuitive dashboard creation and seamless integration features. - Users value the **comprehensive monitoring capabilities** of Datadog, appreciating its integrations and user-friendly interface. - Users appreciate the **real-time monitoring** capabilities of Datadog, enhancing their productivity and responsiveness. - Users value the **user-friendly interface** of Datadog, enjoying seamless integration and robust monitoring capabilities. - Users value the **intuitive dashboard creation** in Datadog, enhancing their monitoring and analytics experience seamlessly. **Cons:** - Users find the **subscription cost highly expensive** and believe it should be more affordable for better value. - Users find a **steep learning curve** with Datadog, especially as new features constantly evolve and require adaptation. - Users are concerned about the **high and unpredictable pricing** of Datadog, finding it too costly for the services offered. - Users find Datadog's **costs to be high and unpredictable** , particularly for logs and additional feature subscriptions. - Users experience a **learning difficulty** with Datadog, finding its setup and integration challenging for newcomers. #### What Are Recent G2 Reviews of Datadog? **"[Easy Datadog Integration with Powerful, Insightful Dashboards](https://www.g2.com/survey_responses/datadog-review-12925009)"** **Rating:** 5.0/5.0 stars *— Gunther C.* [Read full review](https://www.g2.com/survey_responses/datadog-review-12925009) --- **"[Unified Observability with Powerful Integrations and Fast Root Cause Analysis](https://www.g2.com/survey_responses/datadog-review-12783228)"** **Rating:** 4.5/5.0 stars *— Ravindra N.* [Read full review](https://www.g2.com/survey_responses/datadog-review-12783228) --- #### What Are G2 Users Discussing About Datadog? - [How good is Datadog?](https://www.g2.com/discussions/how-good-is-datadog) - [Does Datadog use AWS?](https://www.g2.com/discussions/does-datadog-use-aws) - 2 comments - [What can Datadog monitor?](https://www.g2.com/discussions/what-can-datadog-monitor) - [What is the use of Datadog?](https://www.g2.com/discussions/what-is-the-use-of-datadog) - 3 comments ### 6. [IBM Instana](https://www.g2.com/products/ibm-instana/reviews) IBM Instana, now part of the Concert platform, discovers and maps all services, infrastructure, and their inter-dependencies automatically. Instana ingests all observability metrics, traces each request, profiles every process, and updates application dependency maps in real-time to deliver the context and actionable feedback needed by DevOps to optimize application performance, enable innovation and mitigate risk to help them add value and efficiency to the pipeline. IBM Instana is available on AWS Marketplace. **Average Rating:** 4.4/5.0 **Total Reviews:** 468 **How Do G2 Users Rate IBM Instana?** - **Systems Monitoring:** 9.0/10 (Category avg: 9.0/10) - **Artificial Intelligence:** 8.7/10 (Category avg: 8.6/10) - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.1/10) - **Reporting:** 8.7/10 (Category avg: 8.8/10) **Who Is the Company Behind IBM Instana?** - **Seller:** [IBM](https://www.g2.com/sellers/ibm) - **Company Website:** https://www.ibm.com - **Year Founded:** 1911 - **HQ Location:** Armonk, New York, United States - **Twitter:** @IBMSecurity (74,660 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1009/ (328,202 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer, System Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 41% Mid-Market, 36% Enterprise #### What Are IBM Instana's Pros and Cons? **Pros:** - Ease of Use (126 reviews) - Monitoring (116 reviews) - Real-time Monitoring (106 reviews) - Monitoring Capabilities (99 reviews) - Easy Setup (65 reviews) **Cons:** - Expensive (43 reviews) - User Interface Issues (41 reviews) - Learning Curve (40 reviews) - Difficult Learning (36 reviews) - Pricing Issues (36 reviews) ### What Do G2 Reviewers Say About IBM Instana? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **effortless ease of use** of IBM Instana, streamlining monitoring with automatic service discovery and a friendly UI. - Users value the **effortless monitoring** capabilities of IBM Instana, significantly enhancing their application management experience. - Users value the **real-time monitoring** capabilities of IBM Instana, facilitating quick issue resolution and enhancing application oversight. - Users value the **effortless monitoring capabilities** of IBM Instana, enabling quick insights and easy navigation in complex environments. - Users love the **easy setup** of IBM Instana, as it streamlines monitoring complex applications effortlessly. **Cons:** - Users note that IBM Instana's **high pricing** can be a barrier, especially as infrastructure needs grow. - Users find the **user interface issues** present a steep learning curve, complicating data analysis and navigation. - Users find the **steep learning curve** of IBM Instana hinders effective use, creating challenges in setup and customization. - Users find the **difficult learning curve** of IBM Instana challenging, especially for new users navigating the interface. - Users express concerns about the **high pricing** of IBM Instana, particularly as infrastructure scales and costs increase. #### What Are Recent G2 Reviews of IBM Instana? **"[Powerful Analytics and Automation Drive Exceptional Performance](https://www.g2.com/survey_responses/ibm-instana-review-12064579)"** **Rating:** 4.5/5.0 stars *— Konjengbam M.* [Read full review](https://www.g2.com/survey_responses/ibm-instana-review-12064579) --- **"[Instant Service Discovery and Game-Changing Alerting for Faster Incident Response](https://www.g2.com/survey_responses/ibm-instana-review-12370400)"** **Rating:** 4.5/5.0 stars *— Sabina K.* [Read full review](https://www.g2.com/survey_responses/ibm-instana-review-12370400) --- #### What Are G2 Users Discussing About IBM Instana? - [What is Application Performance Monitoring (APM)?](https://www.g2.com/discussions/what-is-application-performance-monitoring-apm) - 2 comments - [What is Instana?](https://www.g2.com/discussions/instana-what-is-instana) - [What is Instana?](https://www.g2.com/discussions/what-is-instana) - 2 comments ### 7. [Digitate](https://www.g2.com/products/digitate/reviews) Launched in 2015, Digitate is a leading provider of SaaS-based autonomous enterprise software, bringing agility, assurance, and resiliency to IT and business operations. Digitate’s flagship offering, ignio™, is an award-winning, AIOps platform that accelerates the automation of IT lifecycle tasks from triaging to resolution. It combines unified observability, AI-powered insights, and closed-loop automation to deliver better visibility and control over business KPIs in hybrid and multi-cloud environments. Further, it enables predictive and preventive operations with intelligent recommendations and self-healing. Our customers span multiple industries and include Fortune 500 companies and global enterprises that are leaders and innovators. Digitate empowers customers every day to innovate and manage workloads, increase business velocity, and deliver superior end-user experiences. **Average Rating:** 4.4/5.0 **Total Reviews:** 130 **How Do G2 Users Rate Digitate?** - **Systems Monitoring:** 8.5/10 (Category avg: 9.0/10) - **Artificial Intelligence:** 7.7/10 (Category avg: 8.6/10) - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.1/10) - **Reporting:** 8.2/10 (Category avg: 8.8/10) **Who Is the Company Behind Digitate?** - **Seller:** [Digitate](https://www.g2.com/sellers/digitate) - **Company Website:** https://digitate.com/ - **Year Founded:** 2015 - **HQ Location:** Santa Clara, US - **Twitter:** @igniobydigitate (3,763 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/igniobydigitate/ (345 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Manager - **Top Industries:** Retail, Pharmaceuticals - **Company Size:** 81% Enterprise, 10% Mid-Market #### What Are Digitate's Pros and Cons? **Pros:** - Artificial Intelligence (20 reviews) - Automation (20 reviews) - Customer Support (11 reviews) - Issue Resolution (8 reviews) - Productivity Improvement (8 reviews) **Cons:** - Time-Consuming (6 reviews) - Difficult Learning (5 reviews) - Setup Complexity (4 reviews) - Limited Features (3 reviews) - Resource Constraints (3 reviews) ### What Do G2 Reviewers Say About Digitate? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **integrated ecosystem approach** of Digitate, streamlining tools and enhancing incident management effortlessly. - Users value the **automation capabilities** of Digitate's ignio, greatly enhancing efficiency and incident resolution across their IT environment. - Users commend the **helpful and experienced customer support** from Digitate, enhancing their application management experience. - Users value the **issue resolution capabilities** of Digitate, enabling proactive problem-solving and minimizing downtime effectively. - Users value the **productivity improvement** from Digitate, noting significant reductions in manual monitoring efforts and enhanced incident resolution. **Cons:** - Users find that the **implementation process is time-consuming** , citing complexity and resource constraints as major factors. - Users find the **difficult learning** aspect of Digitate challenging due to its steep learning curve and setup requirements. - Users find the **initial setup complex** , often leading to a time-consuming and challenging onboarding experience. - Users feel that Digitate offers **limited features** and requires improvements in setup, documentation, and overall usability. - Users note that **resource constraints** can hinder implementation speed and overall effectiveness of Digitate's solutions. #### What Are Recent G2 Reviews of Digitate? **"[Enabling Proactive Monitoring and Intelligent Automation](https://www.g2.com/survey_responses/digitate-review-12463195)"** **Rating:** 5.0/5.0 stars *— Amit C.* [Read full review](https://www.g2.com/survey_responses/digitate-review-12463195) --- **"[Great Performance and Partnership with Digitate](https://www.g2.com/survey_responses/digitate-review-8773703)"** **Rating:** 4.5/5.0 stars *— Halie R.* [Read full review](https://www.g2.com/survey_responses/digitate-review-8773703) --- #### What Are G2 Users Discussing About Digitate? - [What is Digitate used for?](https://www.g2.com/discussions/what-is-digitate-used-for) ### 8. [New Relic](https://www.g2.com/products/new-relic/reviews) New Relic invented cloud APM for application engineers. Today it is a leader in observability and source of truth for all engineers to make decisions with data across their entire software stack and the software life cycle. There are an estimated 25 million engineers in the world across more than 25 distinct functions. As every company becomes a software company, engineers are using New Relic to gather real-time insights and trending data about the performance of their software so they can be more resilient and deliver exceptional customer experiences. Only New Relic provides an all-in-one platform that is built and sold as a unified experience. With New Relic, customers get access to a secure telemetry cloud for all metrics, events, logs, and traces; powerful full-stack analysis tools; and predictable user-based pricing. New Relic has also curated one of the industry’s largest ecosystems of open source integrations, making it easy for every engineer to get started with observability and use New Relic alongside their other favorite applications. **Average Rating:** 4.4/5.0 **Total Reviews:** 568 **How Do G2 Users Rate New Relic?** - **Systems Monitoring:** 9.8/10 (Category avg: 9.0/10) - **Artificial Intelligence:** 9.8/10 (Category avg: 8.6/10) - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.1/10) - **Reporting:** 9.4/10 (Category avg: 8.8/10) **Who Is the Company Behind New Relic?** - **Seller:** [New Relic](https://www.g2.com/sellers/new-relic) - **Company Website:** https://newrelic.com - **Year Founded:** 2008 - **HQ Location:** San Francisco, CA - **Twitter:** @newrelic (65,727 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/426253/ (3,053 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer, Senior Software Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 43% Mid-Market, 30% Enterprise #### What Are New Relic's Pros and Cons? **Pros:** - Ease of Use (97 reviews) - Real-time Monitoring (95 reviews) - Monitoring (75 reviews) - Insights (69 reviews) - Analytics (62 reviews) **Cons:** - Expensive (63 reviews) - Pricing Issues (53 reviews) - Complexity (50 reviews) - Learning Curve (50 reviews) - Complex Setup (38 reviews) ### What Do G2 Reviewers Say About New Relic? *AI-generated summary from verified user reviews* **Pros:** - Users praise New Relic for its **user-friendly interface** and seamless navigation, enhancing the overall experience. - Users value the **real-time monitoring** of New Relic, enabling quick issue detection and resolution for better user experience. - Users value New Relic for its **real-time monitoring** , enabling proactive detection and resolution of performance issues. - Users value New Relic for its **intuitive interface and real-time performance insights** , enhancing monitoring and issue resolution. - Users value the **real-time insights and comprehensive observability** New Relic provides, simplifying issue detection and monitoring. **Cons:** - Users find the **pricing structure can become expensive** as data ingestion increases, impacting overall satisfaction. - Users express concerns about **high pricing** and complexity, making it challenging for newcomers and costly for larger systems. - Users often struggle with the **complexity** of New Relic's setup and configuration, facing a challenging learning curve. - Users face a **steep learning curve** with New Relic, finding setup and configuration complex and time-consuming. - Users find the **complex setup** of New Relic to be time-consuming and overwhelming for newcomers. #### What Are Recent G2 Reviews of New Relic? **"[Real-Time Insights, Smooth Troubleshooting](https://www.g2.com/survey_responses/new-relic-review-12023699)"** **Rating:** 5.0/5.0 stars *— Rahul P.* [Read full review](https://www.g2.com/survey_responses/new-relic-review-12023699) --- **"[New Relic User Experience Review](https://www.g2.com/survey_responses/new-relic-review-10695865)"** **Rating:** 5.0/5.0 stars *— bhavik m.* [Read full review](https://www.g2.com/survey_responses/new-relic-review-10695865) --- #### What Are G2 Users Discussing About New Relic? - [What does observability mean?](https://www.g2.com/discussions/what-does-observability-mean) - [How do you use New Relic?](https://www.g2.com/discussions/how-do-you-use-new-relic) - [What is full stack visibility?](https://www.g2.com/discussions/what-is-full-stack-visibility) - 2 comments - [What is New Relic tool used for?](https://www.g2.com/discussions/what-is-new-relic-tool-used-for) - 1 comment ### 9. [SysAid](https://www.g2.com/products/sysaid/reviews) SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work that keeps teams stuck in reactive mode. Adding a powerful new operational layer to IT, AI Agents take the first action, freeing IT teams to focus on optimization, innovation, and bigger challenges. Go live in weeks with fast onboarding, no heavy migrations, or steep learning curves. SysAid’s AI is purpose-built for IT, with security and governance built in. With our award-winning support, you’re set up for success. ITSM run by AI, and you. **Average Rating:** 4.5/5.0 **Total Reviews:** 714 **How Do G2 Users Rate SysAid?** - **Artificial Intelligence:** 10.0/10 (Category avg: 8.6/10) - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10) - **Reporting:** 10.0/10 (Category avg: 8.8/10) **Who Is the Company Behind SysAid?** - **Seller:** [SysAid](https://www.g2.com/sellers/sysaid) - **Company Website:** https://www.sysaid.com - **Year Founded:** 2002 - **HQ Location:** Toronto, Canada - **Twitter:** @sysaid (9,591 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/132666/ (259 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** IT Manager, System Administrator - **Top Industries:** Information Technology and Services, Hospital & Health Care - **Company Size:** 60% Mid-Market, 30% Enterprise #### What Are SysAid's Pros and Cons? **Pros:** - Customer Support (32 reviews) - Ease of Use (32 reviews) - Automation (27 reviews) - Features (26 reviews) - Ticket Management (24 reviews) **Cons:** - Missing Features (12 reviews) - Steep Learning Curve (11 reviews) - Clunky Interface (9 reviews) - Poor Customer Support (9 reviews) - Complex Setup (8 reviews) ### What Do G2 Reviewers Say About SysAid? *AI-generated summary from verified user reviews* **Pros:** - Users value the **exceptional customer support** provided by SysAid, which ensures a smooth transition and integration process. - Users appreciate the **ease of use** of SysAid, praising its intuitive interface and seamless ticketing system. - Users commend the **automation features** of SysAid for efficiently streamlining ticket management and improving response times. - Users appreciate SysAid's **robust ITSM features** , enabling efficient ticketing, asset tracking, and streamlined service management. - Users value the **efficient ticket management** of SysAid, enhancing workflow with automatic routing and an intuitive interface. **Cons:** - Users find the **missing features** in SysAid limiting, especially regarding API updates and remote capabilities. - Users find the **steep learning curve** of SysAid challenging, especially during initial setup and complex configurations. - Users are frustrated with the **clunky interface** of SysAid, finding it outdated and difficult to navigate. - Users report **poor customer support** due to slow response and resolution times, leading to unresolved issues and frustrations. - Users find the **complex setup** of SysAid challenging, complicating configuration and overall user experience. #### What Are Recent G2 Reviews of SysAid? **"[The chatbot, AI, and license management stand out in the SysAid experience](https://www.g2.com/survey_responses/sysaid-review-4973421)"** **Rating:** 4.5/5.0 stars *— Ander V.* [Read full review](https://www.g2.com/survey_responses/sysaid-review-4973421) --- **"[SysAid a cost effective tool for ITSM](https://www.g2.com/survey_responses/sysaid-review-7467088)"** **Rating:** 5.0/5.0 stars *— peter a.* [Read full review](https://www.g2.com/survey_responses/sysaid-review-7467088) --- #### What Are G2 Users Discussing About SysAid? - [What is SysAid used for?](https://www.g2.com/discussions/what-is-sysaid-used-for) - 1 comment - [How do I upgrade my SysAid?](https://www.g2.com/discussions/how-do-i-upgrade-my-sysaid) - 1 comment - [Why did you choose service management program?](https://www.g2.com/discussions/why-did-you-choose-service-management-program) - 1 comment - [How much are Sysaids?](https://www.g2.com/discussions/how-much-are-sysaids) - [Are Sysaids free?](https://www.g2.com/discussions/are-sysaids-free) - 1 comment ### 10. [PagerDuty](https://www.g2.com/products/pagerduty/reviews) PagerDuty helps organizations of all sizes deliver seamless digital experiences by providing real-time insights and automation through the PagerDuty Operations Cloud. Designed to manage critical incidents, PagerDuty enables teams to detect, assess, and resolve issues faster, preventing downtime and ensuring business continuity. Key Features and Product Functionality PagerDuty Operations Cloud is the heart of our platform, providing proactive incident response, on-call management, automated workflows, and AI-powered insights. With seamless integrations to over 700 tools, including monitoring and collaboration platforms, PagerDuty helps teams centralize their operations to improve service reliability and avoid disruption. What Makes us Different PagerDuty empowers teams to solve critical problems quickly and efficiently, enhancing operational resilience and improving overall performance. Trusted by leading organizations, the Operations Cloud is uniquely built to handle the complexities of today’s digital businesses. Our ability to deliver real-time incident resolution sets us apart, giving IT leaders and CIOs the confidence to maintain always-on services. Get Started Experience the power of the PagerDuty Operations Cloud. Learn more and start your free trial at www.pagerduty.com/free-trial **Average Rating:** 4.5/5.0 **Total Reviews:** 935 **How Do G2 Users Rate PagerDuty?** - **Systems Monitoring:** 9.7/10 (Category avg: 9.0/10) - **Artificial Intelligence:** 9.6/10 (Category avg: 8.6/10) - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10) - **Reporting:** 9.5/10 (Category avg: 8.8/10) **Who Is the Company Behind PagerDuty?** - **Seller:** [PagerDuty](https://www.g2.com/sellers/pagerduty) - **Company Website:** https://www.pagerduty.com/ - **Year Founded:** 2009 - **HQ Location:** San Francisco, CA - **Twitter:** @pagerduty (24,689 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/482819/ (1,267 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer, Senior Software Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 43% Mid-Market, 38% Enterprise #### What Are PagerDuty's Pros and Cons? **Pros:** - Alert Notifications (21 reviews) - Alerting System (19 reviews) - Alert Management (17 reviews) - Ease of Use (15 reviews) - Easy Integrations (15 reviews) **Cons:** - Alert Issues (12 reviews) - Expensive (8 reviews) - Complexity (7 reviews) - Inefficient Alert System (7 reviews) - Complex UI (6 reviews) ### What Do G2 Reviewers Say About PagerDuty? *AI-generated summary from verified user reviews* **Pros:** - Users value the **automated and priority-based notifications** of PagerDuty, enhancing incident response and reducing response times. - Users value the **automated and priority-based notifications** of PagerDuty, enhancing responsiveness and minimizing downtime effectively. - Users value the **efficient alert management** in PagerDuty, enhancing collaboration and reliability for on-call incidents. - Users find PagerDuty's **ease of use** exceptional, facilitating quick responses and efficient incident management effortlessly. - Users appreciate the **easy integrations** of PagerDuty with tools like Slack and AWS, streamlining incident management. **Cons:** - Users find **alert issues** with PagerDuty, such as rigidity in integrations and confusion over incident resolution. - Users find PagerDuty's pricing **expensive** , especially for small teams, impacting overall affordability and accessibility. - Users find the **interface and configuration complex** , making it challenging for new users to acclimate effectively. - Users find the **inefficient alert system** overwhelming, requiring effort to fine-tune and manage notifications effectively. - Users find the **complex UI** of PagerDuty challenging, particularly affecting new users' navigation and experience. #### What Are Recent G2 Reviews of PagerDuty? **"[Reliable paging that keeps our Azure on-call rotation sane](https://www.g2.com/survey_responses/pagerduty-review-12831402)"** **Rating:** 4.5/5.0 stars *— Nik H.* [Read full review](https://www.g2.com/survey_responses/pagerduty-review-12831402) --- **"[Technical efficiency approach](https://www.g2.com/survey_responses/pagerduty-review-12856233)"** **Rating:** 4.0/5.0 stars *— Johnny C.* [Read full review](https://www.g2.com/survey_responses/pagerduty-review-12856233) --- #### What Are G2 Users Discussing About PagerDuty? - [What is PagerDuty used for?](https://www.g2.com/discussions/what-is-pagerduty-used-for) - 2 comments - [Who are PagerDuty competitors?](https://www.g2.com/discussions/who-are-pagerduty-competitors) - [How much does PagerDuty cost?](https://www.g2.com/discussions/how-much-does-pagerduty-cost) - 1 comment - [Who uses PagerDuty?](https://www.g2.com/discussions/who-uses-pagerduty) - [What is PagerDuty software?](https://www.g2.com/discussions/what-is-pagerduty-software) ### 11. [BigPanda](https://www.g2.com/products/bigpanda/reviews) BigPanda is an agentic IT operations platform that enables enterprises to keep the digital world running by transforming manual and reactive human processes into intelligent, autonomous systems. The world’s most trusted brands rely on BigPanda to detect, respond to, and prevent IT incidents at machine speed, improving operational efficiency and delivering exceptional service reliability to their customers. Our primary users include IT Operations (ITOps), Network Operations Centers (NOC), Major Incident Management, Change Management,, and Site Reliability Engineering (SRE) teams that face increasing challenges due to the complexities of modern IT infrastructure. Enterprises spend $250 billion annually on manual, human-driven IT operations, and it doesn’t scale. Teams are hindered by slow, reactive, and manual ITOps and incident management processes that cannot keep up with the scale and rapid pace of change in today's digital landscape. As a result, enterprises experience service outages and increased operational costs, detracting from their ability to innovate and improve service delivery. BigPanda addresses these challenges by transforming the overwhelming volume of IT alerts and incidents into automated, actionable workflows. By leveraging AI agents, advanced algorithms, and machine learning, the platform unifies events and IT knowledge, correlates incidents across domains, and automates triage and investigation. These capabilities streamline the incident response process and reduce the time spent on manual tasks, allowing IT professionals to focus on strategic initiatives rather than being bogged down by routine firefighting. The key capabilities of BigPanda include: - AI Incident Prevention helps teams stop change-related incidents before they happen with scalable, proactive change and problem management. - AI Detection and Response correlates signals and surfaces critical context, so your teams can act before incidents escalate. - The BigPanda L1 Agent strengthens your first line of defense by automating L1 NOC workflows end to end and scaling L1 operations without increasing headcount. - AI Incident Assistant helps IT teams streamline major incidents, including collaboration, investigation, and resolution, to reduce the impact on the business. These capabilities are powered by the BigPanda IT Knowledge Graph, which is purpose-built to enable an AI-first data strategy by capturing your siloed and fragmented data and using it to power insights and automation. BigPanda integrates seamlessly with existing IT tools, empowering enterprises to automate incident response workflows and gain real-time visibility into IT operations. Automating repetitive IT operations tasks helps organizations minimize human error and accelerate resolution times, while the integration capabilities ensure that teams can leverage their current toolsets without disruption. Additionally, BigPanda offers advanced analytics that provide valuable insights into operational performance, helping organizations make informed decisions that enhance service availability and drive business growth. By utilizing BigPanda, enterprises can significantly reduce their IT operating costs while improving service reliability and overall business agility. The platform empowers teams to proactively manage incidents, mitigate outage risk, and enhance customer satisfaction. As organizations continue to evolve amid digital transformation, BigPanda stands out as a critical tool for modern enterprise IT operations, enabling them to thrive in an increasingly complex environment. **Average Rating:** 4.5/5.0 **Total Reviews:** 113 **How Do G2 Users Rate BigPanda?** - **Systems Monitoring:** 9.1/10 (Category avg: 9.0/10) - **Artificial Intelligence:** 8.7/10 (Category avg: 8.6/10) - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.1/10) - **Reporting:** 8.6/10 (Category avg: 8.8/10) **Who Is the Company Behind BigPanda?** - **Seller:** [BigPanda](https://www.g2.com/sellers/bigpanda) - **Company Website:** https://bigpanda.io - **Year Founded:** 2012 - **HQ Location:** Mountain View, California - **Twitter:** @bigpanda (3,072 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2598034/ (333 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Developer, Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 56% Enterprise, 37% Small-Business #### What Are BigPanda's Pros and Cons? **Pros:** - Alerting System (1 reviews) - Alert Management (1 reviews) - Automation (1 reviews) - Easy Integrations (1 reviews) - Incident Management (1 reviews) ### What Do G2 Reviewers Say About BigPanda? *AI-generated summary from verified user reviews* **Pros:** - Users value the **efficient alerting system** that reduces noise and streamlines incident management effectively. - Users value the **noise reduction** and automated workflows in BigPanda, which enhance incident management efficiency. - Users value the **automation capabilities** of BigPanda, enhancing efficiency and reducing noise in incident management. - Users value the **easy integrations** of BigPanda, enhancing efficiency by reducing noise and automating workflows. - Users value the **streamlined incident management** of BigPanda, which effectively reduces noise and automates workflows. #### What Are Recent G2 Reviews of BigPanda? **"[Turns Noisy Alerts into Context-Rich Incidents for Faster Resolution](https://www.g2.com/survey_responses/bigpanda-review-12853743)"** **Rating:** 5.0/5.0 stars *— Chandra S.* [Read full review](https://www.g2.com/survey_responses/bigpanda-review-12853743) --- **"[Our environment gotten quite better because of BigPanda](https://www.g2.com/survey_responses/bigpanda-review-10454898)"** **Rating:** 4.5/5.0 stars *— Verified User in Computer Games* [Read full review](https://www.g2.com/survey_responses/bigpanda-review-10454898) --- #### What Are G2 Users Discussing About BigPanda? - [How do you use Bigpanda?](https://www.g2.com/discussions/how-do-you-use-bigpanda) - [What is the use of Bigpanda?](https://www.g2.com/discussions/what-is-the-use-of-bigpanda) - 1 comment - [Is BigPanda a SaaS?](https://www.g2.com/discussions/is-bigpanda-a-saas) - 1 comment - [What does BigPanda do?](https://www.g2.com/discussions/what-does-bigpanda-do) ### 12. [Splunk AppDynamics](https://www.g2.com/products/splunk-appdynamics/reviews) Powered by Cisco, AppDynamics is on a mission to help companies see their technology through the lens of the business so they can work as one to prioritize what matters most. We’re reinventing the observability space and simplifying the challenge of digital transformation for the world’s largest enterprises. In this era of unprecedented digital growth, the AppDynamics Business Observability Platform transforms organizations faster by providing business context deep into the technology stack, aligning teams around shared priorities, and enabling technologists to act with confidence and control. AppDynamics has been recognized by Gartner as a leader in the APM market for more than eight years and was positioned highest in ‘ability to execute’ in Gartner’s 2021 Magic Quadrant Report for APM. **Average Rating:** 4.3/5.0 **Total Reviews:** 335 **How Do G2 Users Rate Splunk AppDynamics?** - **Systems Monitoring:** 9.2/10 (Category avg: 9.0/10) - **Artificial Intelligence:** 8.3/10 (Category avg: 8.6/10) - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.1/10) - **Reporting:** 9.4/10 (Category avg: 8.8/10) **Who Is the Company Behind Splunk AppDynamics?** - **Seller:** [Cisco](https://www.g2.com/sellers/cisco) - **Year Founded:** 1984 - **HQ Location:** San Jose, CA - **Twitter:** @Cisco (720,366 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/cisco/ (95,545 employees on LinkedIn®) - **Ownership:** NASDAQ:CSCO **Who Uses This Product?** - **Who Uses This:** Senior Software Engineer, Software Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 58% Enterprise, 35% Mid-Market #### What Are Splunk AppDynamics's Pros and Cons? **Pros:** - Automation (1 reviews) - Cloud Services (1 reviews) - Ease of Use (1 reviews) - Easy Integrations (1 reviews) - Integrations (1 reviews) **Cons:** - Billing Issues (1 reviews) - Expensive (1 reviews) - Inefficient Alert System (1 reviews) - Poor Customer Support (1 reviews) - Pricing Issues (1 reviews) ### What Do G2 Reviewers Say About Splunk AppDynamics? *AI-generated summary from verified user reviews* **Pros:** - Users value the **automation capabilities** of AppDynamics, facilitating seamless integration with tools like ServiceNow for efficiency. - Users value the **seamless integration** with ITSM tools, enhancing efficiency across multi-cloud environments. - Users value the **ease of integration** with downstream tools, enhancing their experience with AppDynamics. - Users value the **easy integrations** with tools like Servicenow, simplifying monitoring across various platforms. - Users value the **easy integrations** with tools like ITSM, enhancing their application monitoring capabilities significantly. **Cons:** - Users express concerns over **high renewal costs** and delays in support timelines post-Cisco acquisition, affecting overall satisfaction. - Users are frustrated by the **high renewal costs** and prolonged support timelines after Cisco's acquisition of AppDynamics. - Users are frustrated by the **inefficient alert system** which delays response times and complicates issue resolution. - Users express frustration with **poor customer support** , citing slow response times and unresolved issues after Cisco's acquisition. - Users are frustrated by the **high renewal costs** and slow support timelines following Cisco's acquisition. #### What Are Recent G2 Reviews of Splunk AppDynamics? **"[Silver Bullet for Enterprise Applications Performance Monitoring](https://www.g2.com/survey_responses/splunk-appdynamics-review-8379799)"** **Rating:** 5.0/5.0 stars *— RaviShankar S.* [Read full review](https://www.g2.com/survey_responses/splunk-appdynamics-review-8379799) --- **"[AppDynamics - A powerful analytics tool for business transactions and monitoring](https://www.g2.com/survey_responses/splunk-appdynamics-review-9780843)"** **Rating:** 4.5/5.0 stars *— Brajesh S.* [Read full review](https://www.g2.com/survey_responses/splunk-appdynamics-review-9780843) --- #### What Are G2 Users Discussing About Splunk AppDynamics? - [What is AppDynamics used for?](https://www.g2.com/discussions/what-is-appdynamics-used-for) - 1 comment ### 13. [meshIQ](https://www.g2.com/products/meshiq/reviews) meshIQ is the enterprise evolution platform purpose-built to transform how organizations manage and optimize their middleware—the digital nervous system of the enterprise. It provides unified visibility, control, and modernization of messaging, event streaming, and B2B transactional flows across all middleware vendors, all environments, and at enterprise scale. Acting as a real-time intelligence layer across your entire ecosystem, meshIQ connects, monitors, and analyzes every message, event, and business transaction with forensic-level insight, so you can run incredibly lean operations with confidence and control. By eliminating the expense, complexity, and manual nature of managing multiple middleware platforms, meshIQ helps enterprises dramatically cut OPEX, resolve incidents and disputes up to 70% faster, reduce manual reconciliation efforts, and accelerate service delivery. The platform also provides a safe, fast, and reliable path to modernize middleware and migrate to modern architectures such as Apache Kafka®, ActiveMQ®, and cloud-native environments—without disruption. And with built-in B2B Flow Intelligence, organizations can assure every business transaction to safeguard revenue, meet regulatory requirements, and protect customer trust and experiences. **Average Rating:** 4.6/5.0 **Total Reviews:** 98 **How Do G2 Users Rate meshIQ?** - **Systems Monitoring:** 9.4/10 (Category avg: 9.0/10) - **Artificial Intelligence:** 9.4/10 (Category avg: 8.6/10) - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.1/10) - **Reporting:** 9.5/10 (Category avg: 8.8/10) **Who Is the Company Behind meshIQ?** - **Seller:** [meshIQ](https://www.g2.com/sellers/meshiq) - **Company Website:** https://www.meshiq.com/ - **Year Founded:** 1994 - **HQ Location:** Plainview, NY - **LinkedIn® Page:** https://www.linkedin.com/company/nastel-technologies/ (62 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer - **Top Industries:** Banking, Information Technology and Services - **Company Size:** 44% Enterprise, 37% Mid-Market #### What Are meshIQ's Pros and Cons? **Pros:** - Ease of Use (33 reviews) - Real-time Monitoring (20 reviews) - User Interface (17 reviews) - Monitoring (15 reviews) - Useful (11 reviews) **Cons:** - Difficult Learning (14 reviews) - Learning Curve (14 reviews) - Complexity (11 reviews) - Difficult Configuration (10 reviews) - Learning Difficulty (10 reviews) ### What Do G2 Reviewers Say About meshIQ? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of meshIQ, thanks to its intuitive interface and seamless integration across platforms. - Users value the **real-time monitoring** of meshIQ, facilitating quick issue detection and enhancing operational efficiency. - Users appreciate the **intuitive user interface** of meshIQ, allowing quick insights and easy adoption for new team members. - Users value the **deep visibility and intuitive dashboards** of meshIQ, simplifying monitoring and troubleshooting in complex environments. - Users value the **deep visibility** meshIQ offers into middleware, simplifying monitoring and troubleshooting across various systems. **Cons:** - Users find the **difficult learning** curve challenging, as the interface can be overwhelming for new users. - Users find the **steep learning curve** challenging, especially with the overwhelming interface and complex features. - Users find the **initial setup and configuration complex** , particularly new users struggling with the learning curve. - Users find the **difficult configuration** of meshIQ time-consuming, especially for those managing extensive data. - Users find the **learning difficulty** of meshIQ challenging, particularly during the initial setup and advanced feature usage. #### What Are Recent G2 Reviews of meshIQ? **"[User-Friendly Monitoring Tool with Customization and Scalability Concerns](https://www.g2.com/survey_responses/meshiq-review-12569079)"** **Rating:** 4.0/5.0 stars *— Ashok Kumar B.* [Read full review](https://www.g2.com/survey_responses/meshiq-review-12569079) --- **"[Sophisticated Monitoring with Great Dashboards](https://www.g2.com/survey_responses/meshiq-review-12602881)"** **Rating:** 4.0/5.0 stars *— Naresh B.* [Read full review](https://www.g2.com/survey_responses/meshiq-review-12602881) --- ### 14. [Splunk Enterprise](https://www.g2.com/products/splunk-enterprise/reviews) Find out what is happening in your business and take meaningful action quickly with Splunk Enterprise. Automate the collection, indexing and alerting of machine data that's critical to your operations. Uncover the actionable insights from all your data — no matter the source or format. Leverage artificial intelligence and machine learning for predictive and proactive business decisions. **Average Rating:** 4.3/5.0 **Total Reviews:** 414 **How Do G2 Users Rate Splunk Enterprise?** - **Systems Monitoring:** 7.9/10 (Category avg: 9.0/10) - **Artificial Intelligence:** 7.0/10 (Category avg: 8.6/10) - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.1/10) - **Reporting:** 7.9/10 (Category avg: 8.8/10) **Who Is the Company Behind Splunk Enterprise?** - **Seller:** [Cisco](https://www.g2.com/sellers/cisco) - **Year Founded:** 1984 - **HQ Location:** San Jose, CA - **Twitter:** @Cisco (720,366 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/cisco/ (95,545 employees on LinkedIn®) - **Ownership:** NASDAQ:CSCO **Who Uses This Product?** - **Who Uses This:** Software Engineer, Senior Software Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 64% Enterprise, 27% Mid-Market #### What Are Splunk Enterprise's Pros and Cons? **Pros:** - Ease of Use (46 reviews) - Log Management (31 reviews) - Integrations (26 reviews) - Features (25 reviews) - Dashboards (23 reviews) **Cons:** - Expensive (32 reviews) - Learning Curve (29 reviews) - Slow Performance (19 reviews) - Complexity (18 reviews) - Pricing Issues (18 reviews) ### What Do G2 Reviewers Say About Splunk Enterprise? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** in Splunk Enterprise, facilitating quick access to data and efficient analysis. - Users value the **robust log management** of Splunk Enterprise, praising its ability to handle vast data volumes effectively. - Users find Splunk Enterprise's **seamless integrations** with other vendors enhances data management and workflow customization significantly. - Users value the **flexibility and powerful search capabilities** of Splunk Enterprise for analyzing and visualizing large datasets. - Users value the **visualization capabilities** of Splunk Enterprise, enhancing data analysis and facilitating effective presentations. **Cons:** - Users find Splunk Enterprise **expensive** , citing high renewal costs and affordability issues for individuals and large organizations. - Users find the **learning curve challenging** , especially new users struggling to grasp its extensive features and functionality. - Users experience **slow performance** in Splunk Enterprise, facing issues like unresponsive searches and crashing during use. - Users find the **complex configuration** of Splunk Enterprise challenging, impacting performance optimization and user experience. - Users express concerns over **heavy licensing costs** and limitations in storage and performance for large data sets. #### What Are Recent G2 Reviews of Splunk Enterprise? **"[Splunk Enterprise Makes Endpoint Data Collection and Troubleshooting Easy at Scale](https://www.g2.com/survey_responses/splunk-enterprise-review-6749798)"** **Rating:** 4.0/5.0 stars *— Robert B.* [Read full review](https://www.g2.com/survey_responses/splunk-enterprise-review-6749798) --- **"[SPL search and dashboards are really useful](https://www.g2.com/survey_responses/splunk-enterprise-review-12547655)"** **Rating:** 4.0/5.0 stars *— Nishith J.* [Read full review](https://www.g2.com/survey_responses/splunk-enterprise-review-12547655) --- #### What Are G2 Users Discussing About Splunk Enterprise? - [What is Splunk Enterprise used for?](https://www.g2.com/discussions/what-is-splunk-enterprise-used-for) - 1 comment - [What is the difference between Splunk Enterprise and Splunk Enterprise Security?](https://www.g2.com/discussions/splunk-enterprise-what-is-the-difference-between-splunk-enterprise-and-splunk-enterprise-security) - 1 comment - [What are Splunk Enterprise components?](https://www.g2.com/discussions/what-are-splunk-enterprise-components) - 1 comment - [Which apps ship with Splunk Enterprise?](https://www.g2.com/discussions/which-apps-ship-with-splunk-enterprise) - 1 comment - [What does Splunk Enterprise do?](https://www.g2.com/discussions/what-does-splunk-enterprise-do) - 1 comment ### 15. [IBM Turbonomic](https://www.g2.com/products/ibm-turbonomic/reviews) IBM Turbonomic, now part of the Concert platform, is a real-time application resource management platform designed to help users optimize and manage resources across hybrid and multi-cloud environments. This innovative solution continuously analyzes application performance and resource utilization, automating critical resourcing decisions to ensure optimal application performance while minimizing costs associated with cloud and infrastructure resources. IBM Turbonomic addresses the challenges of managing complex, dynamic environments. As organizations increasingly adopt hybrid and multi-cloud strategies, the need for effective resource management becomes paramount. Turbonomic provides a comprehensive approach to performance management by analyzing the entire technology stack, identifying inefficiencies, and uncovering dependencies that can impact application performance. This proactive management capability allows organizations to maintain high service levels while controlling costs. One of the key features of IBM Turbonomic is its ability to continuously adjust application resources in real time. By monitoring resource utilization and application performance, Turbonomic prevents performance degradation and overprovisioning. This dynamic adjustment ensures that applications receive the necessary resources when needed, which is crucial for maintaining optimal performance levels. Additionally, the platform automates resource decisions such as scaling and placement, allowing organizations to focus on strategic initiatives rather than manual resource management tasks. Turbonomic customers report an average 33% reduction in cloud and infrastructure waste without impacting application performance, and return-on-investment of 471% over three years. IBM Turbonomic is also available on AWS Marketplace. By leveraging Turbonomic, businesses can ensure that their applications run smoothly, resources are utilized effectively, and costs are kept in check, all while maintaining a focus on innovation and growth. For further information, please visit www.ibm.com/products/turbonomic **Average Rating:** 4.4/5.0 **Total Reviews:** 288 **How Do G2 Users Rate IBM Turbonomic?** - **Systems Monitoring:** 8.7/10 (Category avg: 9.0/10) - **Artificial Intelligence:** 8.5/10 (Category avg: 8.6/10) - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10) - **Reporting:** 8.5/10 (Category avg: 8.8/10) **Who Is the Company Behind IBM Turbonomic?** - **Seller:** [IBM](https://www.g2.com/sellers/ibm) - **Company Website:** https://www.ibm.com - **Year Founded:** 1911 - **HQ Location:** Armonk, New York, United States - **Twitter:** @IBMSecurity (74,660 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1009/ (328,202 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer, System Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 43% Enterprise, 32% Mid-Market #### What Are IBM Turbonomic's Pros and Cons? **Pros:** - Cost Optimization (41 reviews) - Ease of Use (39 reviews) - Automation (38 reviews) - Performance (31 reviews) - Real-time Monitoring (29 reviews) **Cons:** - Complexity (32 reviews) - Learning Curve (30 reviews) - Complex Configuration (26 reviews) - Difficult Learning (25 reviews) - Difficult Setup (25 reviews) ### What Do G2 Reviewers Say About IBM Turbonomic? *AI-generated summary from verified user reviews* **Pros:** - Users benefit from **cost optimization** through IBM Turbonomic's accurate analyses and proactive resource management, enhancing efficiency. - Users appreciate the **ease of use** of IBM Turbonomic, making performance management and navigation straightforward and efficient. - Users commend IBM Turbonomic for its **impressive automation** in resource management, enhancing performance and reducing manual workload. - Users value the **automated resource optimization** of IBM Turbonomic, enhancing performance and reducing manual workload significantly. - Users value the **real-time monitoring** and automation of IBM Turbonomic, enhancing resource optimization and overall system reliability. **Cons:** - Users find the **complexity** of IBM Turbonomic challenging, making initial setup and configuration a daunting task. - Users highlight a significant **learning curve** with IBM Turbonomic, making the onboarding process more challenging than expected. - Users find the **complex configuration** of IBM Turbonomic time-consuming and challenging, hindering initial setup and usability. - Users face a **difficult learning curve** with IBM Turbonomic, requiring time and effort to master its features effectively. - Users find the **difficult setup** of IBM Turbonomic to be a significant challenge, requiring extensive time and efforts to master. #### What Are Recent G2 Reviews of IBM Turbonomic? **"[Smarter Resource Optimization with Real-Time Automation](https://www.g2.com/survey_responses/ibm-turbonomic-review-12380847)"** **Rating:** 5.0/5.0 stars *— Bishal D.* [Read full review](https://www.g2.com/survey_responses/ibm-turbonomic-review-12380847) --- **"[Advanced Infrastructure Optimizer with challenging configuration requirements.](https://www.g2.com/survey_responses/ibm-turbonomic-review-12821189)"** **Rating:** 4.0/5.0 stars *— Pardeep J.* [Read full review](https://www.g2.com/survey_responses/ibm-turbonomic-review-12821189) --- #### What Are G2 Users Discussing About IBM Turbonomic? - [How much does Turbonomic cost?](https://www.g2.com/discussions/how-much-does-turbonomic-cost) - [Who uses Turbonomic?](https://www.g2.com/discussions/who-uses-turbonomic) - [What is Turbonomic IBM?](https://www.g2.com/discussions/what-is-turbonomic-ibm) - [What is Turbonomic used for?](https://www.g2.com/discussions/what-is-turbonomic-used-for) ### 16. [LogicMonitor](https://www.g2.com/products/logicmonitor/reviews) LogicMonitor is an AI-first observability platform that helps enterprises protect revenue, brand reputation, and customer experience in a digital-first world. As every customer interaction depends on application and infrastructure performance, downtime is more than an IT issue—it is a business risk. LogicMonitor eliminates blind spots across cloud, infrastructure, applications, and the Internet, giving IT teams unified visibility from user experience to code-level performance. With AI-powered insights, intelligent alerting, and automation, LogicMonitor helps organizations detect, prioritize, and prevent issues before they impact customers. By enabling teams to move from reactive incident response to autonomous IT operations, LogicMonitor helps modern enterprises reduce disruption, operate efficiently at scale, and keep digital services performing reliably. For more information, visit  www.logicmonitor.com and our blog, or follow us on LinkedIn, X, Facebook, and YouTube. **Average Rating:** 4.5/5.0 **Total Reviews:** 585 **How Do G2 Users Rate LogicMonitor?** - **Systems Monitoring:** 8.7/10 (Category avg: 9.0/10) - **Artificial Intelligence:** 7.6/10 (Category avg: 8.6/10) - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.1/10) - **Reporting:** 8.4/10 (Category avg: 8.8/10) **Who Is the Company Behind LogicMonitor?** - **Seller:** [LogicMonitor](https://www.g2.com/sellers/logicmonitor) - **Company Website:** https://www.logicmonitor.com/ - **Year Founded:** 2007 - **HQ Location:** Santa Barbara, CA - **Twitter:** @logicmonitor (12,430 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1165219/ (1,226 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Infrastructure Manager, IT Manager - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 52% Mid-Market, 30% Enterprise #### What Are LogicMonitor's Pros and Cons? **Pros:** - Ease of Use (21 reviews) - Monitoring (18 reviews) - Implementation Ease (17 reviews) - Comprehensive Monitoring (16 reviews) - Customer Support (16 reviews) **Cons:** - Limited Features (10 reviews) - Learning Curve (9 reviews) - Expensive (8 reviews) - Feature Deficiency (8 reviews) - Inadequate Monitoring (8 reviews) ### What Do G2 Reviewers Say About LogicMonitor? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of LogicMonitor, benefiting from its user-friendly UI and simple navigation. - Users value the **broad range of monitoring capabilities** offered by LogicMonitor, enhancing both infrastructure and application oversight. - Users praise the **implementation ease** of LogicMonitor, highlighting its fast deployment and user-friendly setup. - Users value the **comprehensive monitoring** of LogicMonitor, providing deep insights across servers, applications, and environments. - Users commend LogicMonitor for its **excellent customer support** , facilitating effective monitoring and integration with other tools. **Cons:** - Users note the **limited features** of LogicMonitor, particularly with aspects like log pipelines and integration usefulness. - Users find the **learning curve steep** due to reliance on advanced features and scripting skills for effective use. - Users find LogicMonitor to be **expensive** , which can be a significant barrier for smaller teams and projects. - Users face **feature deficiencies** in LogicMonitor, leading to workarounds and inconsistencies across the platform's capabilities. - Users find **inadequate monitoring** for traditional workloads leads to complications in deployment and troubleshooting processes. #### What Are Recent G2 Reviews of LogicMonitor? **"[LogicMonitor has cut our MTTR 42% and provided tight ROI.](https://www.g2.com/survey_responses/logicmonitor-review-12956089)"** **Rating:** 4.5/5.0 stars *— Tiya P.* [Read full review](https://www.g2.com/survey_responses/logicmonitor-review-12956089) --- **"[Predictive Forecasting Controls Are a Math Nerd’s Dream](https://www.g2.com/survey_responses/logicmonitor-review-12957464)"** **Rating:** 4.5/5.0 stars *— Nidhi S.* [Read full review](https://www.g2.com/survey_responses/logicmonitor-review-12957464) --- #### What Are G2 Users Discussing About LogicMonitor? - [What is LogicMonitor used for?](https://www.g2.com/discussions/what-is-logicmonitor-used-for) - [What does LogicMonitor do?](https://www.g2.com/discussions/what-does-logicmonitor-do) - [Where does LogicMonitor store your monitored data?](https://www.g2.com/discussions/where-does-logicmonitor-store-your-monitored-data) - [What does logic monitor do?](https://www.g2.com/discussions/what-does-logic-monitor-do) - 1 comment - [How much does LogicMonitor cost?](https://www.g2.com/discussions/how-much-does-logicmonitor-cost) ### 17. [Moogsoft](https://www.g2.com/products/moogsoft/reviews) The pioneer of AIOps, advancing enterprise availability with modern ITOps. Why AIOps? At Moogsoft, we understand that every business leader wants to protect and grow revenue, increase customer satisfaction, reduce security, legal and reputational risks, and/or drive down costs. But when something goes wrong it still takes too many people too long to discover the cause and resolve it. Without AIOps, IT teams continue to work in silos, miss and misprioritize issues. As companies have digitally transformed and every company has become a tech company, there are simply too many alerts and tickets, cumbersome manual processes, and not enough resources to do the job. Why Moogsoft? Moogsoft creates an automated connective layer that brings IT Operations, Observability, and Incident Management teams onto the same page. This helps lower your mean time to detect (MTTD), investigate and resolve incidents (MTTR), so you can move from being reactive to proactive. **Average Rating:** 4.5/5.0 **Total Reviews:** 34 **How Do G2 Users Rate Moogsoft?** - **Systems Monitoring:** 8.8/10 (Category avg: 9.0/10) - **Artificial Intelligence:** 9.1/10 (Category avg: 8.6/10) - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10) - **Reporting:** 8.6/10 (Category avg: 8.8/10) **Who Is the Company Behind Moogsoft?** - **Seller:** [Moogsoft](https://www.g2.com/sellers/moogsoft) - **Year Founded:** 2012 - **HQ Location:** San Francisco, California - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Analyst - **Top Industries:** Information Technology and Services - **Company Size:** 82% Enterprise, 18% Mid-Market #### What Are Moogsoft's Pros and Cons? **Pros:** - Alerting System (1 reviews) - Alert Management (1 reviews) - Dashboard Usability (1 reviews) - Data Visualization (1 reviews) - Visibility (1 reviews) **Cons:** - Alert Issues (1 reviews) - Performance Issues (1 reviews) - Slow Loading (1 reviews) - Slow Performance (1 reviews) ### What Do G2 Reviewers Say About Moogsoft? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **efficient alert processing** and impressive dashboard of Moogsoft, greatly enhancing their experience. - Users find Moogsoft's **alert management** efficient, enhancing alert processing and providing an impressive dashboard experience. - Users highlight the **awesome dashboard** in Moogsoft, which excels in processing and transporting alerts effectively. - Users appreciate the **awesome dashboard** of Moogsoft, enhancing their experience with alert processing efficiency. - Users value the **visibility** Moogsoft provides with its excellent dashboard for alert management and processing. **Cons:** - Users report significant **stability issues** with Moogsoft, particularly under heavy load, causing frequent downtimes. - Users often face **performance issues** with Moogsoft, particularly when load increases, leading to system downtime. - Users are frustrated by the **slow loading** times of Moogsoft, especially during peak usage, leading to downtime. - Users express concerns over **slow performance** in Moogsoft, particularly under high-load situations leading to instability. #### What Are Recent G2 Reviews of Moogsoft? **"[Great Product](https://www.g2.com/survey_responses/moogsoft-review-9363339)"** **Rating:** 5.0/5.0 stars *— James C.* [Read full review](https://www.g2.com/survey_responses/moogsoft-review-9363339) --- **"[Excellent product support](https://www.g2.com/survey_responses/moogsoft-review-7899375)"** **Rating:** 4.5/5.0 stars *— Neha G.* [Read full review](https://www.g2.com/survey_responses/moogsoft-review-7899375) --- #### What Are G2 Users Discussing About Moogsoft? - [Is AIOps equivalent to DevOps?](https://www.g2.com/discussions/is-aiops-equivalent-to-devops) - [What are the benefits of AIOps?](https://www.g2.com/discussions/what-are-the-benefits-of-aiops) - 1 comment - [What type of platform is Moogsoft AIOps?](https://www.g2.com/discussions/what-type-of-platform-is-moogsoft-aiops) - [What is Moogsoft software?](https://www.g2.com/discussions/what-is-moogsoft-software) ### 18. [SUSE Cloud Observability](https://www.g2.com/products/suse-cloud-observability/reviews) SUSE Cloud Observability helps platform teams and SREs gain full-stack visibility across Kubernetes, hybrid and on-premise environments. Built with open standards like OpenTelemetry, it provides a unified platform to collect, correlate and act on telemetry data—metrics, events, logs and traces—without vendor lock-in. Whether you're troubleshooting distributed applications or optimizing performance at scale, SUSE Cloud Observability accelerates root cause analysis and helps teams move from issue detection to resolution fast. The platform come with 40+ prebuilt dashboards for EKS, EC2, Kubernetes and more. It is cloud-first, developer friendly and available as a free trial on the AWS Marketplace. **Average Rating:** 4.5/5.0 **Total Reviews:** 30 **How Do G2 Users Rate SUSE Cloud Observability?** - **Systems Monitoring:** 8.5/10 (Category avg: 9.0/10) - **Artificial Intelligence:** 8.1/10 (Category avg: 8.6/10) - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10) - **Reporting:** 7.2/10 (Category avg: 8.8/10) **Who Is the Company Behind SUSE Cloud Observability?** - **Seller:** [SUSE](https://www.g2.com/sellers/suse) - **Company Website:** https://www.suse.com/ - **Year Founded:** 1992 - **HQ Location:** Nürnberg, DE - **Twitter:** @SUSE (64,779 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1455/ (2,729 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Banking - **Company Size:** 70% Enterprise, 23% Mid-Market #### What Are SUSE Cloud Observability's Pros and Cons? **Pros:** - Cloud Integration (2 reviews) - Easy Integrations (2 reviews) - Alerting System (1 reviews) - Alerting Systems (1 reviews) - Automation (1 reviews) **Cons:** - Alert Issues (2 reviews) - Alert System (2 reviews) - Difficult Learning (2 reviews) - Inefficient Alert System (2 reviews) - Learning Curve (2 reviews) ### What Do G2 Reviewers Say About SUSE Cloud Observability? *AI-generated summary from verified user reviews* **Pros:** - Users value the **seamless cloud integration** of SUSE Cloud Observability, enhancing their monitoring and troubleshooting capabilities. - Users value the **easy integrations** of SUSE Cloud Observability, enhancing their monitoring and troubleshooting capabilities effortlessly. - Users value the **real-time alerts** of SUSE Cloud Observability, enhancing monitoring and troubleshooting efficiency effortlessly. - Users value the **real-time alerts** of SUSE Cloud Observability, enhancing efficiency in monitoring and troubleshooting processes. - Users value the **automation features** of SUSE Cloud Observability for efficient daily monitoring and troubleshooting. **Cons:** - Users experience **noisy alerts** that demand careful configuration for an optimal observability experience. - Users find the **alert configuration can be noisy** requiring careful setup to avoid disruptions in monitoring. - Users find the **difficult learning curve** of SUSE Cloud Observability challenging due to the initial setup complexities. - Users find the **inefficient alert system** can lead to noisy alerts, requiring careful configuration for accuracy. - Users find the **learning curve challenging** due to the need for familiarity with Kubernetes and OpenTelemetry. #### What Are Recent G2 Reviews of SUSE Cloud Observability? **"[Powerful, User-Friendly Cloud Monitoring Solution](https://www.g2.com/survey_responses/suse-cloud-observability-review-11687459)"** **Rating:** 5.0/5.0 stars *— Md S.* [Read full review](https://www.g2.com/survey_responses/suse-cloud-observability-review-11687459) --- **"[Awesome](https://www.g2.com/survey_responses/suse-cloud-observability-review-11659087)"** **Rating:** 4.5/5.0 stars *— Prafull J.* [Read full review](https://www.g2.com/survey_responses/suse-cloud-observability-review-11659087) --- #### What Are G2 Users Discussing About SUSE Cloud Observability? - [What is StackState used for?](https://www.g2.com/discussions/what-is-stackstate-used-for) ### 19. [Aisera](https://www.g2.com/products/aisera/reviews) Aisera delivers an Agentic AI platform that leverages artificial intelligence and machine learning to automate and transform enterprise service desk operations across IT, HR, finance, legal, facilities, and customer service domains, delivering exponential cost efficiencies, higher organizational productivity, and an enhanced employee experience. Aisera’s Agentic AI platform acts as a cognitive layer of Artificial Intelligence on top of existing enterprise infrastructure, delivering a single pane of glass view into all business knowledge stored in all the disparate SORs, data systems, and applications that most enterprises accumulate over decades of technology investments. With a no-rip-n-replace approach, Aisera readily integrates with these existing SORs and applications and provides businesses the ability to launch fully autonomous agents that meet and exceed the most stringent enterprise data security, privacy, and compliance requirements and policies. The result is a highly efficient enterprise with transformed employee and customer experiences that translate into a continued increase in productivity levels across the enterprise. **Average Rating:** 4.4/5.0 **Total Reviews:** 133 **How Do G2 Users Rate Aisera?** - **Systems Monitoring:** 9.0/10 (Category avg: 9.0/10) - **Artificial Intelligence:** 8.8/10 (Category avg: 8.6/10) - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10) - **Reporting:** 9.0/10 (Category avg: 8.8/10) **Who Is the Company Behind Aisera?** - **Seller:** [Automation Anywhere](https://www.g2.com/sellers/automation-anywhere) - **Year Founded:** 2003 - **HQ Location:** San Jose, CA - **Twitter:** @AutomationAnywh (55,050 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/208639/ (4,314 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 64% Enterprise, 26% Mid-Market #### What Are Aisera's Pros and Cons? **Pros:** - Helpful (51 reviews) - Ease of Use (46 reviews) - Customer Support (44 reviews) - Artificial Intelligence (34 reviews) - Automation (34 reviews) **Cons:** - Learning Curve (23 reviews) - Time-Consuming (15 reviews) - Complexity (14 reviews) - AI Limitations (12 reviews) - Steep Learning Curve (12 reviews) ### What Do G2 Reviewers Say About Aisera? *AI-generated summary from verified user reviews* **Pros:** - Users value the **easy implementation and integration** of Aisera, making the onboarding process seamless and efficient. - Users appreciate the **ease of use** of Aisera, highlighting its seamless implementation and flexible integration capabilities. - Users value the **responsive customer support** of Aisera, ensuring timely assistance and understanding of unique use cases. - Users appreciate the **effortless automation** Aisera provides, enhancing customer service and boosting overall productivity. - Users praise Aisera for its **seamless automation** , enhancing productivity and efficiency in handling repetitive tasks. **Cons:** - Users find the **learning curve steep** due to manual tuning needs, lack of documentation, and limited reporting capabilities. - Users find Aisera to be **time-consuming** , requiring manual intervention for updates and tedious navigation through its dashboards. - Users find Aisera's setup and maintenance to be **complex and demanding** , requiring significant ongoing effort and adjustments. - Users find **AI limitations** in Aisera frustrating, requiring extensive upfront work and ongoing maintenance for effective use. - Users find Aisera's platform difficult to learn, noting the **steep learning curve** and need for extensive support resources. #### What Are Recent G2 Reviews of Aisera? **"[AI Assistant That Works Wonder](https://www.g2.com/survey_responses/aisera-review-11589504)"** **Rating:** 4.0/5.0 stars *— Shruti S.* [Read full review](https://www.g2.com/survey_responses/aisera-review-11589504) --- **"[User-Friendly and Easy to Adopt, with Great AI Features](https://www.g2.com/survey_responses/aisera-review-12658974)"** **Rating:** 4.5/5.0 stars *— PRASHANT G.* [Read full review](https://www.g2.com/survey_responses/aisera-review-12658974) --- #### What Are G2 Users Discussing About Aisera? - [What do you recommend for companies considering Aisera for AI-powered customer support?](https://www.g2.com/discussions/what-do-you-recommend-for-companies-considering-aisera-for-ai-powered-customer-support) - 1 comment - [What is Aisera used for?](https://www.g2.com/discussions/what-is-aisera-used-for) - 1 comment - [What are the components of a successful service desk?](https://www.g2.com/discussions/aisera-what-are-the-components-of-a-successful-service-desk) - [What are the benefits of service desk?](https://www.g2.com/discussions/what-are-the-benefits-of-service-desk) - [What does service desk software do?](https://www.g2.com/discussions/aisera-what-does-service-desk-software-do) ### 20. [Splunk Infrastructure Monitoring](https://www.g2.com/products/splunk-infrastructure-monitoring/reviews) SignalFx is the only real-time cloud monitoring platform for infrastructure, microservices, and applications. The platform discovers and collects metrics across every component in your cloud environment, replacing traditional point tools and providing real-time predictive analytics. The massively scalable SignalFx architecture is optimized for cloud infrastructure and microservices-based applications, It provides powerful visualization, proactive alerting, and collaborative triage capabilities for organizations of all sizes. SignalFx is used by leading enterprises across high tech, financial services, consumer products, retail, communications, media, entertainment, and web-scale players like Yelp, HubSpot, Acquia, and Kayak. SignalFx is venture-funded by Andreessen Horowitz, Charles River Ventures, and General Catalyst **Average Rating:** 4.3/5.0 **Total Reviews:** 48 **How Do G2 Users Rate Splunk Infrastructure Monitoring?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10) **Who Is the Company Behind Splunk Infrastructure Monitoring?** - **Seller:** [Cisco](https://www.g2.com/sellers/cisco) - **Year Founded:** 1984 - **HQ Location:** San Jose, CA - **Twitter:** @Cisco (720,366 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/cisco/ (95,545 employees on LinkedIn®) - **Ownership:** NASDAQ:CSCO **Who Uses This Product?** - **Who Uses This:** Software Engineer - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 46% Enterprise, 35% Mid-Market #### What Are Splunk Infrastructure Monitoring's Pros and Cons? **Pros:** - Ease of Use (10 reviews) - Real-time Monitoring (8 reviews) - Log Management (5 reviews) - Monitoring (5 reviews) - Monitoring Capabilities (5 reviews) **Cons:** - Expensive (7 reviews) - Learning Curve (7 reviews) - Difficult Learning (4 reviews) - Learning Difficulty (4 reviews) - Complex Pricing (2 reviews) ### What Do G2 Reviewers Say About Splunk Infrastructure Monitoring? *AI-generated summary from verified user reviews* **Pros:** - Users find Splunk Infrastructure Monitoring to be **easy to use** , with intuitive dashboard creation and seamless integration options. - Users value the **real-time monitoring** of Splunk Infrastructure Monitoring, ensuring optimal performance and minimal downtime. - Users value the **exceptional log management capabilities** of Splunk, enhancing monitoring and analysis across various infrastructures. - Users value the **real-time monitoring** capabilities of Splunk Infrastructure Monitoring for ensuring smooth performance and uptime. - Users value the **real-time monitoring capabilities** of Splunk Infrastructure Monitoring, ensuring optimal performance and minimal downtime. **Cons:** - Users find the **cost of Splunk Infrastructure Monitoring** to be high, especially for large data volumes, impacting accessibility. - Users find the **steep learning curve** of Splunk Infrastructure Monitoring challenging, impacting their overall experience and efficiency. - Users find the **difficult learning** curve of Splunk Infrastructure Monitoring challenging, hindering effective usage of the platform. - Users find the **learning difficulty** of Splunk Infrastructure Monitoring steep, impacting their overall experience and efficiency. - Users find the **complex pricing** structure challenging, especially with high costs related to large volumes of log data. #### What Are Recent G2 Reviews of Splunk Infrastructure Monitoring? **"[Versatile suite of tools for various security needs](https://www.g2.com/survey_responses/splunk-infrastructure-monitoring-review-7975767)"** **Rating:** 4.5/5.0 stars *— Verified User in Telecommunications* [Read full review](https://www.g2.com/survey_responses/splunk-infrastructure-monitoring-review-7975767) --- **"[Splunk: Infrastructure Monitoring Application](https://www.g2.com/survey_responses/splunk-infrastructure-monitoring-review-9103873)"** **Rating:** 4.5/5.0 stars *— Verified User in Information Technology and Services* [Read full review](https://www.g2.com/survey_responses/splunk-infrastructure-monitoring-review-9103873) --- #### What Are G2 Users Discussing About Splunk Infrastructure Monitoring? - [Why did splunk buy SignalFx?](https://www.g2.com/discussions/splunk-infrastructure-monitoring-why-did-splunk-buy-signalfx) - [Why did splunk buy SignalFx?](https://www.g2.com/discussions/why-did-splunk-buy-signalfx) - [What is SignalFx?](https://www.g2.com/discussions/splunk-infrastructure-monitoring-what-is-signalfx) - [What is SignalFx?](https://www.g2.com/discussions/what-is-signalfx) - [What can splunk monitor?](https://www.g2.com/discussions/what-can-splunk-monitor) ### 21. [Elastic Observability](https://www.g2.com/products/elastic-observability/reviews) OpenTelemetry-native observability for fast, AI-driven root cause analysis Search, analyze, and act with logs, metrics, and traces. SRE leaders aim to proactively prevent downtime, simplify tool stacks, and reduce toil, but multi-cloud complexity and fragmented toolsets create visibility gaps that make it hard to stay ahead. OTel-native and AI-powered, Elastic Observability ingests and correlates petabytes of telemetry across your applications, services, and infrastructure, in real-time. Accelerate troubleshooting with built-in agentic workflows and an AI Assistant that goes well beyond chat to bolster team expertise and guide investigations, grounded with context from your organizational knowledge-bases. More data, more problems? Not anymore. Most observability and logging solutions weren’t built for today’s scale. Elastic is. Our architecture is designed to handle petabytes of logs with indexing, compression, and efficient searchable storage so you can keep all the telemetry you need, without breaking the bank. Store more, spend less, and resolve issues faster with a scalable, open, and extensible platform that unifies visibility across your entire environment. **Average Rating:** 4.2/5.0 **Total Reviews:** 88 **How Do G2 Users Rate Elastic Observability?** - **Systems Monitoring:** 8.8/10 (Category avg: 9.0/10) - **Artificial Intelligence:** 7.2/10 (Category avg: 8.6/10) - **Has the product been a good partner in doing business?:** 7.7/10 (Category avg: 9.1/10) - **Reporting:** 7.8/10 (Category avg: 8.8/10) **Who Is the Company Behind Elastic Observability?** - **Seller:** [Elastic](https://www.g2.com/sellers/elastic) - **Company Website:** https://www.elastic.co - **Year Founded:** 2012 - **HQ Location:** San Francisco, CA - **Twitter:** @elastic (65,200 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/814025/ (5,079 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 52% Enterprise, 48% Mid-Market #### What Are Elastic Observability's Pros and Cons? **Pros:** - Ease of Use (7 reviews) - Alerting System (6 reviews) - Log Management (6 reviews) - Monitoring (6 reviews) - Features (5 reviews) **Cons:** - Learning Curve (5 reviews) - Difficult Learning (4 reviews) - Log Management (4 reviews) - Learning Difficulty (3 reviews) - Log Management Issues (3 reviews) ### What Do G2 Reviewers Say About Elastic Observability? *AI-generated summary from verified user reviews* **Pros:** - Users enjoy the **ease of use** with Elastic Observability, simplifying monitoring and analysis across diverse platforms. - Users value the **intuitive alerting system** of Elastic Observability for enhancing troubleshooting and operational visibility. - Users value the **excellent log collection and unified view** provided by Elastic Observability, enhancing operational insights and troubleshooting. - Users value the **flexibility and unified monitoring** of Elastic Observability, enhancing troubleshooting and operational insights. - Users appreciate the **strong out-of-the-box features** and intuitive interface of Elastic Observability for easy navigation and troubleshooting. **Cons:** - Users find the **learning curve challenging** due to overwhelming logs and complex features for newcomers. - Users find the **difficult learning** curve challenging, especially when navigating logs and advanced features for the first time. - Users find the lack of **proper log filtering** overwhelming, especially for first-time users navigating the system. - Users find the **learning difficulty** of Elastic Observability challenging, especially for first-time users and new teams. - Users struggle with **log management issues** , including corrupt hardware, lack of alerts, and integration challenges with logs. #### What Are Recent G2 Reviews of Elastic Observability? **"[Insightful, But Needs Improved Customization](https://www.g2.com/survey_responses/elastic-observability-review-12668298)"** **Rating:** 4.0/5.0 stars *— Sam .* [Read full review](https://www.g2.com/survey_responses/elastic-observability-review-12668298) --- **"[APM is a Game-Changer for GKE Infrastructure](https://www.g2.com/survey_responses/elastic-observability-review-12628710)"** **Rating:** 5.0/5.0 stars *— Ever M.* [Read full review](https://www.g2.com/survey_responses/elastic-observability-review-12628710) --- #### What Are G2 Users Discussing About Elastic Observability? - [Can I use Elasticsearch as a database?](https://www.g2.com/discussions/can-i-use-elasticsearch-as-a-database) - [Can I use Elasticsearch for free?](https://www.g2.com/discussions/can-i-use-elasticsearch-for-free) - 1 comment - [What is elastic search?](https://www.g2.com/discussions/what-is-elastic-search) - [What is elastic search used for?](https://www.g2.com/discussions/what-is-elastic-search-used-for) ### 22. [OpenText Operations Bridge (OpsBridge)](https://www.g2.com/products/opentext-operations-bridge-opsbridge/reviews) Micro Focus is now part of OpenText! OpenText™ Operations Bridge (OpsBridge) automatically monitors and analyzes the health and performance of Hybrid IT resources across any device, operating system, database, application, or service on all data types. With industry-leading AIOps capabilities, including event consolidation engines and noise reduction technology, it uniquely integrates end-to-end service awareness with rule and machine learning-based event correlation capabilities. Problems identified using a Vertica big data lake and machine learning, for example, to identify significant logs, can be manually or automatically remediated with flexible runbook automation and orchestration. These capabilities also apply to over 200 integrations with third-party tools and technology stacks. Executive stakeholders gain actionable insight on any device that has a browser with tailored dashboards showing vital status, business, and IT KPIs. Hybrid Cloud Monitoring for the Digital Enterprise Hybrid IT has quickly become the new normal, and IT operations teams are expected to offer both cloud and on-premises infrastructure options, whichever best meets the needs of the application or service. IT operations teams must adapt to new technologies, adopt new cloud vendors and other services chosen by the business, and monitor new applications and application releases with increasing frequency. OpenText™ OpsBridge exploits all AIOps capabilities to consolidate and analyze all your data. It reduces event volumes, isolates root-cause, and provides chatbots for ChatOps. It includes automation to remediate problems quickly while reducing human error with over 8000 provided runbook – or you can build your own. Deliver What the Business Needs When It Needs It Designed to deliver real business value, OpenText™ OpsBridge integrates all your tools and automates manual tasks. It focuses operations teams on the business services and users being impacted by automatically identifying root cause faster than ever before possible. Built-in AIOps intelligent analytics drives historical analysis, applying machine learning and 50+ patented algorithms to logs, events, metrics, and topology, which is so much more powerful than search alone. Key Benefits - Increased effectiveness (time, money, resources) of tools and services - Reduced effort and time to process service requests and resolve problems - Confidence from the lines of business in IT’s ability to deliver consistent, compliant services - Business needs and strategy that are on time and budget, and in stronger collaboration with IT - Reduced business risk, better service price performance, and accelerated time-to-market for new services Key Features - Automated Hybrid IT Discovery and Monitoring: Discovery and monitoring consolidates and exploits all your data types (events, metrics, logs, and topology) within a dynamically updated and accurate model. It shows the impact of incidents, ensuring no new service goes overlooked with dynamic top-down and bottoms-up service modeling and with monitoring automation. Aggregate all our your Hybrid IT resources into a single view with 200+ technology integrations. OpsBridge solution templates and management packs provide in-depth domain-specific monitoring, including infrastructure, databases, Microsoft environments, SAP environments, middleware, cloud, big data, application platforms, automation, load balancers, and web servers. The data is integrated into collect once store one technology (COSO), a containerized common data collection and storage for real-time streaming data ingestion and processing. - Consolidate Data and Reduce Noise: IT experts advise that the application of common data ingestion and algorithmic Big Data driven analytics to all your data is the key to improving service excellence. OpsBridge includes analytics and incorporates 50+ patents for high-speed, high-volume data analysis. Automated log, metric, and event analysis, plus anomaly detection, proactively alerts operators to abnormal activity and uncovers the most relevant insights from hundreds of millions of records to help your team better prioritize. With “time machine” replay, which correlates disparate data over any time range and in relation to topology graphs, users can visualize with ease when the problem started and find the offending resource. To enhance your control of virtualized resources and dynamically changing workloads, OpsBridge proposes optimized recipes for your resources. These recipes give you the ability to visualize resources, forecast their allocation impact, and master costs to set the right level of service. - Automated AIOps: OpsBridge incorporates all 11 AIOps capabilities, from agent-based intelligence and real-time performance analytics to multi-mode stream-based and topology-based correlation of event streams over time and across dependencies. - Robotize Processes and Remediation: With more than 8,000 runbooks to choose from, including hundreds of out-of-the-box integrations to popular IT Service Management tools, OpsBridge simplifies and accelerates the automation of tasks such as remedial actions, notifications, and recovery procedures. Orchestration of complex and conditional execution and rollback provides the means to strengthen compliance, remove manual errors, and develop IT Process Automation (ITPA) to slash costs and drive compliance, releasing rare resources for more critical business priorities. Adapting to changing circumstances is a core requirement for an agile organization. That’s the DevOps methodology, and OpsBridge supports it with: \> A dynamically updating model that reflects the deployment of new application and infrastructure instances, automatically activating the required monitoring. \> Robotized features for ChatOps-based collaboration across teams and tools such as Sitescope, OpsBridge Reporter and Operations Orchestration \> Automated tasks capture and share vital production information to the extended teams, as well as activating alternative configurations to keep your business on track. - Analyze Application Health: OpsBridge provides probes dispersed across the world to measure service quality, control SLAs, and application health. That data is also fed to COSO, processed by the AIOps based analytics, and shown in reports and dashboards. - Customize Dashboards and Reporting: The Business Value Dashboard (BVD) can exploit all the status and KPI data at your disposal to provide a TV-like, live channel of business and IT news that the BVD “paints” onto any device with a browser. BVD software can display online information—such as internet news feeds, live programs, and streaming videos—in views developed using popular office tools. BVD can consume historical data stored in COSO, preprocessing, and analyzing that data before being displayed for reporting. OpsBridge Performance Engine and BVD provide highly scalable, real-time performance collection, analysis, and graphing for hundreds of metrics and consume data from COSO. You can build and combine different metrics and IT status information into powerful dashboards you can quickly tailor into domain-specific or contextually-specific dashboard mashups. Supported Technologies Management Packs are domain-specific add-ons to OpsBridge that provide pre-programmed intelligence for that domain, domain-specific reports, and correlation rules. Full details are available here: https://www.microfocus.com/media/data-sheet/operations\_bridge\_ds.pdf - Infrastructure AIX CentOS Cluster Debian HPE-UX HyperV IBM LPAR KVM Oracle Enterprise Linux RedHat Solaris Solaris Zone SUSE Ubuntu VMware vSphere Windows XEN - Databases Cassandra Couchbase Apache CouchDB Informix Marklogic Microsoft SQL Server MongoDB MySQL Oracle Database Oracle RAC PostgreSQL Riak SAP Sybase ASE - Microsoft Environments Microsoft Active Directory Microsoft Azure Microsoft Exchange Server Microsoft IIS Microsoft SharePoint Server Microsoft Skype for Business - SAP Environments SAP SAP HANA - Middleware Apache ActiveMQ Apache Kafka Apache Tomcat Apache Web Server Glassfish IBM WebSphere Application Server iPlanet JBoss Memcached Oracle Weblogic Application Server Rabbit MQ Redis Varnish - Cloud Amazon Services (EC2, EBS, ECS, Dynamo DB, Beanstalk Services, AWS Service Status, RDS, ASG, ELB, SQS, RedShift, KMS, S3, AWS Billing, AWS Service Health Dashboards) Microsoft Azure (Azure Data Factory, Azure Data Lake, Virtual Machines, Azure SQL, Storage Account, Azure App Service Plan, Azure Web Apps, Azure Active Directory Discovery, Activity Logs, Windows Activity Logs hosted on the Azure environment, Azure Load Balancer, Multi-instance support for Storage account service) Google Cloud Platform OpenStack Kubernetes - Big Data Apache Falcon Apache Flume Apache Oozie Apache Spark Apache Storm Apache Zookeeper Hadoop (Apache, Cloudera distributions) HBase Micro Focus Vertica Database Solr - Application Platforms Docker (certified) Node.js - Automation Chef Jenkins - Generic BIND DHCP File Change Monitor FTP server Generic SMTP JMX Microsoft .NET OpenSSH Perfmon SNMP - Load Balancer HAProxy Nginx - Partner IBM AS/400 IBM DB2 IBM Mainframe - Web Server gUnicorn HTTP Lighttpd - Others Github Postfix - Integrations are connectors to other tools that bring in their data for display and analysis: Ambari AppDynamics Aternity BMC Impact Manager BMC Remedy CA Spectrum Cherwell ITSM CollectD DynaTrace APM (Compuware) Dynatrace Data Center RUM (Do IT WiSE) Dynatrace Data Center RUM (J9) Dynatrace Synthetics (Do IT Wise) ExtraHop Networks Helion Monasca HEP OneView HPE Systems Insight Manager IBM NetCool IBM Tivoli (J9) OpenText™ APM OpenText™ AppPulse Active / Mobile OpenText™ ArcSight Logger / ESM OpenText™ AppManager OpenText™ Network Node Manager i (NNMi) OpenText™ Operations Manager for UNIX OpenText™ Operations Manager for Windows OpenText™ Service Manager OpenText™ Universal CMDB Microsoft SCOM Nagios New Relic Nutanix Oracle Enterprise Manager Propel Service Exchange RemedyForce / Salesforce SAP Solution Manager Service Anywhere ServiceNow (AppLink) ServiceNow (Do IT WiSE) Solarwinds Network Performance Monitor Solarwinds Server and Application Monitor Splunk VMWare vCenter Operations Manager VMware vRealize Operations (VROPS) xMatters Zabbix Zenoss **Average Rating:** 4.0/5.0 **Total Reviews:** 16 **How Do G2 Users Rate OpenText Operations Bridge (OpsBridge)?** - **Systems Monitoring:** 10.0/10 (Category avg: 9.0/10) - **Has the product been a good partner in doing business?:** 8.0/10 (Category avg: 9.1/10) - **Reporting:** 10.0/10 (Category avg: 8.8/10) **Who Is the Company Behind OpenText Operations Bridge (OpsBridge)?** - **Seller:** [OpenText](https://www.g2.com/sellers/opentext) - **Year Founded:** 1991 - **HQ Location:** Waterloo, ON - **Twitter:** @OpenText (21,565 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2709/ (23,048 employees on LinkedIn®) - **Ownership:** NASDAQ:OTEX **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Retail - **Company Size:** 106% Enterprise, 3% Mid-Market #### What Are OpenText Operations Bridge (OpsBridge)'s Pros and Cons? **Pros:** - Infrastructure Monitoring (1 reviews) - Monitoring (1 reviews) - Monitoring Ease (1 reviews) - Monitoring Services (1 reviews) **Cons:** - Delay Issues (1 reviews) - Delays (1 reviews) - Logging Issues (1 reviews) - Log Management (1 reviews) - Poor Customer Support (1 reviews) ### What Do G2 Reviewers Say About OpenText Operations Bridge (OpsBridge)? *AI-generated summary from verified user reviews* **Pros:** - Users value the **powerful infrastructure monitoring** capabilities of OpenText OpsBridge, enhancing their operational efficiency. - Users value the **powerful infrastructure monitoring** capabilities of OpenText OpsBridge for effective performance management. - Users appreciate the **powerful infrastructure monitoring** capabilities of OpenText OpsBridge, enhancing their operational efficiency. - Users praise the **powerful infrastructure monitoring** capabilities of OpenText OpsBridge, enhancing their operational efficiency. **Cons:** - Users face frustrating **delay issues** with support, as unresolved tickets linger and responses are often irrelevant. - Users face significant **delays** in support responses, often with unresolved tickets dragging on for too long. - Users face **logging issues** with the support team, resulting in unresolved tickets and wasted time on irrelevant requests. - Users experience **poor support** with unresolved tickets, leading to frustration and wasted time during their journey with OpsBridge. - Users express frustration with **poor customer support** , citing slow resolutions and irrelevant requests for logs. #### What Are Recent G2 Reviews of OpenText Operations Bridge (OpsBridge)? **"[Streamlining IT Operations with Micro Focus Operations Bridge (OpsBridge)](https://www.g2.com/survey_responses/opentext-operations-bridge-opsbridge-review-7960528)"** **Rating:** 5.0/5.0 stars *— Shubham D.* [Read full review](https://www.g2.com/survey_responses/opentext-operations-bridge-opsbridge-review-7960528) --- **"[Micro focus - operation manager](https://www.g2.com/survey_responses/opentext-operations-bridge-opsbridge-review-6536212)"** **Rating:** 5.0/5.0 stars *— Verified User in Information Technology and Services* [Read full review](https://www.g2.com/survey_responses/opentext-operations-bridge-opsbridge-review-6536212) --- #### What Are G2 Users Discussing About OpenText Operations Bridge (OpsBridge)? - [What is Micro Focus Operations Bridge (OpsBridge) used for?](https://www.g2.com/discussions/what-is-micro-focus-operations-bridge-opsbridge-used-for) ### 23. [AIMS](https://www.g2.com/products/aims-innovation-aims/reviews) Build confidence in your IT Operations with AIMS, an automated monitoring solution powered by AI. Get early notifications with automated anomaly detection of the issues that can potentially bring down your business and understand which other systems could be impacted with automated service dependency discovery. AIMS auto-detects changes you deploy to applications and automatically includes them in your application monitoring scope. Gain agility, efficiency, and confidence to scale your IT Operations with AIMS in days, not months or years. **Average Rating:** 4.8/5.0 **Total Reviews:** 17 **How Do G2 Users Rate AIMS?** - **Systems Monitoring:** 6.7/10 (Category avg: 9.0/10) - **Artificial Intelligence:** 10.0/10 (Category avg: 8.6/10) - **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.1/10) - **Reporting:** 10.0/10 (Category avg: 8.8/10) **Who Is the Company Behind AIMS?** - **Seller:** [VENDX E-Sourcing Suite](https://www.g2.com/sellers/vendx-e-sourcing-suite) - **Year Founded:** 2011 - **HQ Location:** Oslo - **Twitter:** @aimsinnovation (2,753 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/aims-innovation/ (24 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 59% Enterprise, 24% Small-Business #### What Are Recent G2 Reviews of AIMS? **"[AIMS-Integration](https://www.g2.com/survey_responses/aims-review-7138831)"** **Rating:** 5.0/5.0 stars *— Pramod G M.* [Read full review](https://www.g2.com/survey_responses/aims-review-7138831) --- **"[Fast time-to-value for those interested in pure AIOps](https://www.g2.com/survey_responses/aims-review-5323408)"** **Rating:** 4.5/5.0 stars *— Alexander L.* [Read full review](https://www.g2.com/survey_responses/aims-review-5323408) --- ### 24. [Splunk Observability Cloud](https://www.g2.com/products/splunk-observability-cloud/reviews) Splunk Observability Cloud is a comprehensive, real-time monitoring and troubleshooting platform designed to provide full-stack visibility across any environment. By integrating application performance monitoring, infrastructure monitoring, and digital experience monitoring, it enables organizations to detect and resolve issues swiftly, ensuring optimal system performance and enhanced user experiences. Built on OpenTelemetry standards, Splunk Observability Cloud offers AI-driven insights and analytics, facilitating proactive management of complex, distributed systems. Key Features and Functionality: - Application Performance Monitoring (APM): Identifies and addresses application issues by combining related data into intuitive visuals, accelerating mean time to resolution (MTTR). - Infrastructure Monitoring: Provides instant visibility and real-time alerts to improve hybrid cloud performance. - Digital Experience Monitoring: Delivers insights into frontend performance through Real User Monitoring and Synthetic Monitoring, ensuring seamless user experiences. - AI-Powered Analytics: Utilizes machine learning-driven features like Service Maps and Trace Analytics to offer guided troubleshooting and faster issue resolution. - OpenTelemetry-Native: Ensures data ownership and control, preventing vendor lock-in and allowing consistent instrumentation across applications. - No Data Sampling: Collects and analyzes 100% of data with NoSample™ tracing, eliminating blind spots. - Log Observer Connect: Correlates logs stored in Splunk Platform with real-time metrics and traces, providing deeper context for software behavior. Primary Value and Problem Solving: Splunk Observability Cloud addresses the challenges of monitoring and managing complex, distributed systems by offering unified visibility and real-time troubleshooting capabilities. It empowers organizations to: - Accelerate Issue Resolution: By correlating metrics, traces, and logs, teams can quickly identify root causes, reducing downtime and improving system reliability. - Enhance User Experiences: Continuous monitoring of digital experiences ensures that performance issues are detected and resolved before impacting end-users. - Optimize Operational Efficiency: AI-driven insights and automated analytics streamline troubleshooting processes, allowing teams to focus on innovation rather than firefighting. - Maintain Data Control: The OpenTelemetry-native approach provides flexibility and prevents vendor lock-in, enabling organizations to adapt and scale their observability practices as needed. By integrating these capabilities, Splunk Observability Cloud enables organizations to maintain high system performance, deliver exceptional user experiences, and drive continuous innovation. **Average Rating:** 4.3/5.0 **Total Reviews:** 54 **How Do G2 Users Rate Splunk Observability Cloud?** - **Has the product been a good partner in doing business?:** 8.0/10 (Category avg: 9.1/10) **Who Is the Company Behind Splunk Observability Cloud?** - **Seller:** [Cisco](https://www.g2.com/sellers/cisco) - **Year Founded:** 1984 - **HQ Location:** San Jose, CA - **Twitter:** @Cisco (720,366 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/cisco/ (95,545 employees on LinkedIn®) - **Ownership:** NASDAQ:CSCO **Who Uses This Product?** - **Top Industries:** Information Technology and Services - **Company Size:** 39% Enterprise, 33% Small-Business #### What Are Splunk Observability Cloud's Pros and Cons? **Pros:** - Efficiency (9 reviews) - Reporting (6 reviews) - Analysis (5 reviews) - Logging Management (5 reviews) - Log Management (5 reviews) **Cons:** - Difficult Learning (5 reviews) - Limited Features (5 reviews) - Missing Features (4 reviews) - Complex Setup (3 reviews) - Expensive (3 reviews) ### What Do G2 Reviewers Say About Splunk Observability Cloud? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **efficiency** of Splunk Observability Cloud, noting its speed and ease of use for monitoring tasks. - Users highlight the **powerful reporting and visualization** capabilities of Splunk Observability Cloud for effective performance analysis. - Users value the **real-time visibility and powerful SPL queries** that enhance rapid root cause analysis and data management. - Users value the **intelligent log monitoring** capabilities of Splunk Observability Cloud for effective event correlation and insights. - Users appreciate the **seamless integration with Splunk Cloud for logging** , enabling comprehensive visibility of application metrics and logs. **Cons:** - Users find the **difficult learning curve** of Splunk Observability Cloud challenging for beginners and time-consuming to overcome. - Users find the **limited features** of Splunk Observability Cloud hinder their ability to customize and streamline processes. - Users find a **lack of essential features** in Splunk Observability Cloud, feeling the UI could be improved significantly. - Users find the **complex setup** of Splunk Observability Cloud challenging, affecting usability and accessibility for smaller organizations. - Users find Splunk Observability Cloud to be **expensive** , especially for organizations with large data volumes and limited budgets. #### What Are Recent G2 Reviews of Splunk Observability Cloud? **"[Excellent but expensive tool](https://www.g2.com/survey_responses/splunk-observability-cloud-review-8505372)"** **Rating:** 5.0/5.0 stars *— Smith G.* [Read full review](https://www.g2.com/survey_responses/splunk-observability-cloud-review-8505372) --- **"[Troubleshooter of Technology](https://www.g2.com/survey_responses/splunk-observability-cloud-review-10073406)"** **Rating:** 4.0/5.0 stars *— Lokesh V.* [Read full review](https://www.g2.com/survey_responses/splunk-observability-cloud-review-10073406) --- #### What Are G2 Users Discussing About Splunk Observability Cloud? - [What is Splunk IT Cloud used for?](https://www.g2.com/discussions/what-is-splunk-it-cloud-used-for) ## What Is AIOps Tools? [IT Infrastructure Software](https://www.g2.com/categories/it-infrastructure) ## What Software Categories Are Similar to AIOps Tools? - [Application Performance Monitoring (APM) Tools](https://www.g2.com/categories/application-performance-monitoring-apm) - [Cloud Infrastructure Monitoring Software](https://www.g2.com/categories/cloud-infrastructure-monitoring) - [Observability Software](https://www.g2.com/categories/observability-software) --- ## How Do You Choose the Right AIOps Tools? ### What You Should Know About AIOps Tools and Platforms ### AIOps Platforms software buying insights at a glance Modern IT environments generate enormous volumes of operational data across infrastructure, applications, and cloud services.[AIOps platforms](https://www.g2.com/categories/aiops-platforms) apply machine learning and automation to analyze that data in real time, helping IT and [DevOps](https://www.g2.com/categories/devops) teams detect anomalies, correlate alerts, and resolve incidents faster. By combining telemetry from logs, metrics, traces, and infrastructure signals, AIOps software helps teams move from reactive monitoring to proactive operations. In practice, these platforms act as a decision layer for IT operations—turning massive volumes of performance data into prioritized insights that help teams understand what’s happening across complex environments and respond before issues escalate. As cloud-native architectures, microservices, and distributed systems become the norm, AIOps platforms are becoming increasingly essential for teams responsible for uptime and performance. Buyers often adopt AIOps solutions to reduce alert fatigue, accelerate root-cause analysis, and maintain visibility across sprawling infrastructure environments. Instead of manually investigating thousands of monitoring signals, teams use automation and AI to surface the most relevant issues and recommend remediation steps. Based on G2 reviews, products in this category receive strong satisfaction scores overall, with an average star rating of 4.63 out of 5 and an average likelihood to recommend of 9.26 out of 10. Reviewers also report strong usability scores, with ease of use averaging 5.17 and ease of setup 5.03, suggesting many of the best AIOps tools are becoming more accessible to DevOps and IT operations teams.  The biggest buying pattern I see is that organizations evaluating AIOps platforms are looking for two things at once: deeper visibility into complex systems and [automation](https://www.g2.com/categories/professional-services-automation) that reduces the time to detect and resolve incidents. That’s why the best AIOps tools are often evaluated not just on monitoring capabilities, but also on how well they correlate signals, surface actionable insights, and integrate with existing observability and [incident management](https://www.g2.com/categories/incident-management) workflows. Organizations use AIOps platforms to detect anomalies across infrastructure, applications, and networks in real time while automating root-cause analysis to resolve incidents faster. They also help reduce alert noise through correlation, optimize cloud resource allocation, and provide predictive insights that allow teams to prevent outages before they impact users. Pricing for AIOps software varies widely depending on data volume, deployment scale, and automation capabilities. Entry-level solutions typically start with usage-based or node-based pricing, while enterprise AIOps solutions often use custom pricing based on telemetry ingestion, integrations, and automation features. Organizations evaluating the best AIOps tools should consider long-term operational value, including reduced downtime, fewer manual troubleshooting hours, and improved infrastructure efficiency. ### Top 5 FAQs from software buyers: - What are AIOps platforms and how do they improve IT operations? - How do AIOps solutions reduce alert noise and incident response times? - What features should I look for in the best AIOps tools? - How does AIOps software integrate with existing monitoring and observability platforms? - What are the implementation challenges of deploying AIOps platforms? G2's top-rated **AIOps platforms** software, based on verified user reviews, includes [Atera](https://www.g2.com/products/atera/reviews) **,** [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews) **,** [IBM Instana](https://www.g2.com/products/ibm-instana/reviews) **, and** [Dynatrace](https://www.g2.com/products/dynatrace/reviews) **.** ### What are the top-reviewed AIOps Platforms on G2? [Atera](https://www.g2.com/products/atera/reviews) - Number of Reviews: 316 - Satisfaction Score: 100 - Market Presence Score: 72 - G2 Score: 86 [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews) - Number of Reviews: 74 - Satisfaction Score: 74 - Market Presence Score: 98 - G2 Score: 86 [IBM Instana](https://www.g2.com/products/ibm-instana/reviews) - Number of Reviews: 109 - Satisfaction Score: 68 - Market Presence Score: 93 - G2 Score: 80 [Dynatrace](https://www.g2.com/products/dynatrace/reviews) - Number of Reviews: 808 - Satisfaction Score: 66 - Market Presence Score: 94 - G2 Score: 80 [Datadog](https://www.g2.com/products/datadog/reviews) - Number of Reviews: 99 - Satisfaction Score: 56 - Market Presence Score: 84 - G2 Score: 70 **Satisfaction score** reflects how positively users rate and feel about a product based on review-driven signals (beyond just a star average). ([Source 2](https://www.g2.com/reports))  **Market Presence score** reflects a product’s reach and strength in the market using signals like market share, seller size, and broader visibility/impact indicators. ([Source 2](https://www.g2.com/reports)) **G2 Score** is calculated as a proprietary composite that (in simplified terms) averages Satisfaction and Market Presence to rank products within a category. ([Source 2](https://www.g2.com/reports)) Learn how G2 scores products. ([Source 1](https://documentation.g2.com/docs/research-scoring-methodologies?_gl=1*5vlk6s*_gcl_au*MTAwMzU5MzUxLjE3NjM0MTg0NzYuNjY0NTIxMTY0LjE3NjQ2MTc0NzcuMTc2NDYxNzQ3Nw..*_ga*NzY1MDU0NjE3LjE3NjM0NzQ3ODM.*_ga_MFZ5NDXZ5F*czE3NjYwODk1MTMkbzY3JGcxJHQxNzY2MDkyMjQyJGo1NyRsMCRoMA..)) ### What I Often See in AIOps Platforms #### Feedback Pros: What Users Consistently Appreciate - **Real-time anomaly detection with end-to-end system performance visibility** _“Dynatrace provides deep, AI-driven monitoring and observability across hybrid and multi-cloud environments, with excellent end-to-end visibility. Its AI engine automatically detects anomalies, reduces noise, and delivers clear root-cause insights. The Dynatrace interface is clean, the topology mapping is incredibly accurate, and the single-agent deployment makes onboarding very easy.”_ _-_ [_Lokesha K._](https://www.g2.com/products/dynatrace/reviews/dynatrace-review-12223944)_, Dynatrace Review_ - **User-friendly dashboards simplifying monitoring across complex distributed environments** **“** _Datadog gives us a single observability layer that ties metrics, logs, traces, and AI-driven insights together. What I like most is how fast it is to instrument new services, define custom metrics, and build dashboards that actually help teams make decisions. We also use Datadog extensively for deploying internal AI agents—its event streams, log ingestions, and metric pipelines make it easy to create intelligent triggers and automated workflows. The correlation between logs → metrics → alerts is incredibly powerful, and the AI-based anomaly detection has helped us reduce blind spots in our observability stack.”_ _-_ [_Ajay V._](https://www.g2.com/products/datadog/reviews/datadog-review-12011820)_, Datadog Review_ - **Automated insights that reduce troubleshooting time across infrastructure layers** **“** _Best about ServiceNow IT Operations Management is how it brings everything together in one place—from real-time infrastructure visibility to automated workflows. It cuts through alert noise, helps spot issues before they impact users, and saves a lot of time with smart automation. It just makes IT operations feel more in control and less reactive. Integration connection support is broader and easier to use. Can use day-to-day process automation and tasks.“_ _-_ [_Anil P._](https://www.g2.com/products/servicenow-it-operations-management/reviews/servicenow-it-operations-management-review-11494216)_, ServiceNow IT Operations Management_ #### Cons: Where Many Platforms Fall Short - **Steep learning curve for new users configuring advanced features** **“** _The initial implementation can be complex. Discovery tuning, CMDB cleanup, and event correlation rules require careful planning. If the data foundation is not clean, the value of ITOM decreases quickly. Licensing and overall cost can also be significant, particularly for mid-sized organizations. It’s powerful, but it’s not lightweight. There’s also a learning curve. Administrators need proper training to fully leverage automation and event management capabilities.”_ _-_ [_Dharamveer p_](https://www.g2.com/products/servicenow-it-operations-management/reviews/servicenow-it-operations-management-review-12414550)_.,_ _ServiceNow IT Operations Management_ - **Complex initial setup requiring significant configuration across monitoring sources** _“If I had to point out the area of improvement, the integration with non-IBM products can feel a bit restrictive compared to its seamless support for the IBM ecosystem. When we try to bring in third-party or custom black box applications, the setup requires more manual heavy lifting than the plug-and-play experience we get with native IBM tools. Additionally, the notification system can be a bit overwhelming if you don't spend a significant amount of time fine-tuning your alert threshold and smart alerts. You can quickly find yourself dealing with a noisy volume of warnings that aren't all machine critical, which can lead to alert fatigue for on-call technicians.”_ _-_ [_Andrea F._](https://www.g2.com/products/ibm-instana/reviews/ibm-instana-review-12278638)_, IBM Instana Review_ - **Interface complexity when navigating large volumes of operational data** _“User interface contains an overwhelming amount of features that make it difficult to navigate through. Categorization is often innacurate and causes problems with finding specific logs. Time-frame functionalities are often buggy and unreliable. It's unclear how to integrates bugs from application in development to DataDog log system.”_ _-_ [_Aviv Y_](https://www.g2.com/products/datadog/reviews/datadog-review-11173766)_., Datadog Review_ ### My Expert Takeaway on AIOps Platforms in 2026 Based on G2 reviews, products in the AIOps platforms category perform strongly across the indicators that typically signal real operational value. Reviewers report an average star rating of 4.63/5 and a likelihood-to-recommend score of 9.26/10, alongside solid usability metrics, including 5.17 for ease of use and 5.03 for ease of setup. That combination suggests most teams see measurable benefits once their AIOps software is implemented and integrated into daily monitoring workflows. Where high-performing teams stand out is in how they operationalize automation and observability data. Organizations that get the most value from AIOps solutions tend to treat them as part of a broader observability strategy rather than a standalone monitoring tool. They connect telemetry sources across logs, metrics, and traces, configure alert correlation and automation rules, and continuously refine anomaly detection thresholds so teams can focus on the incidents that truly matter. I also see stronger adoption patterns among organizations operating at large digital scale—particularly in industries like financial services, SaaS, and e-commerce—where engineering teams manage distributed systems and large volumes of telemetry. In these environments, the best AIOps tools help teams surface meaningful signals from noisy monitoring data and prioritize the most impactful incidents before they affect users. If you’re evaluating whether AIOps platforms are the right investment, I recommend focusing on three early indicators: how well the platform correlates alerts across your monitoring stack, how quickly teams can identify root causes using automated insights, and whether the AIOps software integrates cleanly with your existing observability and incident management workflows. Teams that validate these areas early typically see faster incident resolution and more proactive operations. ### AIOps Platforms FAQs #### **Which AIOps platforms are best for monitoring?** [Dynatrace](https://www.g2.com/products/dynatrace/reviews) is widely used for full-stack monitoring across cloud and microservices environments using AI-driven analytics.[](https://www.g2.com/products/datadog/reviews?utm_source=chatgpt.com)[Datadog](https://www.g2.com/products/datadog/reviews) provides unified monitoring across metrics, logs, and traces, making it popular for cloud-native environments. [IBM Instana](https://www.g2.com/products/ibm-instana/reviews) focuses on automatic application discovery and real-time performance monitoring for distributed systems. #### **Who provides the best AIOps in networking?** [Datadog](https://www.g2.com/products/datadog/reviews) helps teams track network traffic, service dependencies, and infrastructure health through real-time telemetry data.[](https://www.g2.com/products/dynatrace/reviews?utm_source=chatgpt.com)[Dynatrace](https://www.g2.com/products/dynatrace/reviews) applies AI-driven analytics to correlate signals across network, infrastructure, and applications to quickly pinpoint root causes of issues.[](https://www.g2.com/products/atera/reviews)[Atera](https://www.g2.com/products/atera/reviews) focuses on AI-powered monitoring and automation for IT teams managing endpoints, networks, and remote infrastructure. #### **Will AIOps replace DevOps?** AIOps is designed to support DevOps teams rather than replace them by automating operational analysis and incident detection. For example,[](https://www.g2.com/products/servicenow-it-operations-management/reviews)[ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews) helps teams automate event correlation and incident response across IT environments, while[](https://www.g2.com/products/dynatrace/reviews?utm_source=chatgpt.com)[Dynatrace](https://www.g2.com/products/dynatrace/reviews) provides AI-driven insights that help engineers identify issues faster. In practice, AIOps reduces manual monitoring work while DevOps teams focus on building, deploying, and improving systems. #### **Which AIOps solution is best for large-scale enterprise systems?** Large enterprises often seek AIOps platforms that can monitor complex, hybrid, and multi-cloud environments at scale.[](https://www.g2.com/products/dynatrace/reviews?utm_source=chatgpt.com)[Dynatrace](https://www.g2.com/products/dynatrace/reviews) is known for AI-driven observability and automatic service discovery across large distributed systems.[](https://www.g2.com/products/servicenow-it-operations-management/reviews)[ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews) provides enterprise event management and automated incident workflows tied to service management processes.[ ](https://www.g2.com/products/datadog/reviews?utm_source=chatgpt.com) #### **Which AIOps software integrates with DevOps workflows?** [Datadog](https://www.g2.com/products/datadog/reviews) integrates with CI/CD tools and cloud platforms to monitor deployments and performance changes.[](https://www.g2.com/products/dynatrace/reviews?utm_source=chatgpt.com)[Dynatrace](https://www.g2.com/products/dynatrace/reviews) connects with Kubernetes, Jira, and collaboration tools to automate alerting and root-cause analysis. [IBM Instana](https://www.g2.com/products/ibm-instana/reviews) provides real-time observability for containerized and microservices environments used in modern DevOps pipelines. #### Sources - [G2 Research Hub](https://research.g2.com/insights/demo-automation) - [G2 Research Scoring Methodologies](https://documentation.g2.com/docs/research-scoring-methodologies) - [G2 Market Presence Score Overview](https://www.g2.com/reports) Researched and written by[](https://research.g2.com/insights/author/gauri-pawsey)[Tian Lin](https://research.g2.com/insights/author/tian-lin) Last updated on: March 16, 2026