Best AI Patient Engagement & Operations Software

Emma Stein
ES
Researched and written by Emma Stein

AI patient engagement & operations software uses artificial intelligence (AI) to improve patient communications while improving administrative and operational workflows across healthcare organizations. These solutions connect providers and patients while also automating operational capability through intelligent scheduling, intake automation, documentation support, and staff coordination. Many of these solutions automatically schedule waitlisted patients, identify the probability of a no-show, or optimize providers’ schedules to reduce gaps and overbooking.

Healthcare providers, health systems, outpatient clinics, call centers, digital health platforms, and payers use this software to reduce administrative burdens, improve the patient experience, and streamline care delivery. Typical users include healthcare operations leaders, patient experience and access teams, clinical administrators, digital transformation teams, and chief information officers (CIO). These tools typically leverage machine learning (ML), natural language processing (NLP), and predictive analytics, and integrate with electronic health records (EHRs), practice management systems, and patient relationship management (PRM) platforms to connect patient engagement with operational implementation.

To qualify for inclusion in the AI Patient Engagement & Operations category, a product must:

Use AI or ML for self-service patient scheduling, patient reminders, schedule optimization, or care pathways
Send automated personalized or conversational digital communications to patients
Streamline healthcare administrative workflows, such as scheduling, intake, documentation, or staff and resource coordination
Be designed specifically for healthcare environments and workflows
Integrate with or complement existing healthcare platforms such as EHRs, practice management, or CRM platforms
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Best AI Patient Engagement & Operations Software At A Glance

Easiest to Use:
Weave
Weave
Best Free Software:
Holly by Nimblr.ai
Holly by Nimblr.ai
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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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71 Listings in AI Patient Engagement & Operations Available
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Weave

(430)4.6 out of 5
Entry Level Price:Starting at $249.00
1st Easiest To Use in AI Patient Engagement & Operations software
OverviewPros and Cons
Product Description

Weave is the all-in-one experience platform for small- and medium-sized healthcare businesses. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire

Users: Office Manager, Owner · Industries: Medical Practice, Hospital & Health Care · Market Segment: 91% Small-Business, 7% Mid-Market
Pros and ConsSeller Details
ProsEase of Use, Communication, Text Messaging, Patient Communication, Texting Communication
ConsTechnical Issues, Messaging Issues, Communication Issues, Connectivity Issues, Limited Features
Seller Details
Year Founded
2008
HQ Location
Lehi, Utah
Company Website
https://www.getweave.com
Twitter
@getweave
LinkedIn® Page
https://www.linkedin.com/company/1271877/
Ownership
NYSE: WEAV

InteliChart

(62)4.4 out of 5
Entry Level Price:Contact Us
OverviewPros and Cons
Product Description

InteliChart offers an AI-powered patient engagement platform that makes healthcare easier for patients, families, and the care teams who support them. The platform unifies the entire patient journey w

Industries: Hospital & Health Care, Medical Practice · Market Segment: 60% Mid-Market, 29% Small-Business
Pros and ConsSeller Details
ProsEase of Use, Patient Communication, Communication, Efficiency, Easy Integrations
ConsLimited Features, Difficult Setup, Not User-Friendly, Missing Features, Technical Issues
Seller Details
Year Founded
2006
HQ Location
Charlotte, North Carolina
Company Website
https://intelichart.com
Twitter
@InteliChart
LinkedIn® Page
https://www.linkedin.com/company/intelichart/
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easy doc forms

(2)5.0 out of 5
Entry Level Price:$49.00
OverviewSeller Details
Product Description

EasyDocForms helps healthcare providers deliver the most seamless patient onboarding possible. We transform your existing PDF intake forms into mobile-optimized smart forms in minutes—no rebuilding fr

Market Segment: 100% Small-Business
Seller Details
HQ Location
N/A
Company Website
https://easydocforms.com
LinkedIn® Page
https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps

Epic

(934)4.2 out of 5
View top Consulting Services for Epic
OverviewPros and Cons
Product Description

Founded in a basement in 1979, Epic develops software to help people get well, help people stay well, and help future generations be healthier.

Users: Registered Nurse, RN · Industries: Hospital & Health Care, Medical Practice · Market Segment: 78% Enterprise, 16% Mid-Market
Pros and ConsSeller Details
ProsData Security, Ease of Use, Patient Care, Easy Access, Communication
ConsInterface Issues, Learning Curve, Not User-Friendly, Slow Performance, Confusing Features
Seller Details
Year Founded
1979
HQ Location
Verona, WI
Company Website
https://www.epic.com/
LinkedIn® Page
https://www.linkedin.com/company/163658/

Holly by Nimblr.ai

(7)4.8 out of 5
OverviewPros and Cons
Product Description

Holly AI Operator: AI Receptionist & Patient Scheduling Platform Built for Healthcare Providers Holly is an AI Operator that works as a patient scheduling platform and AI receptionist, using co

Market Segment: 86% Small-Business, 14% Mid-Market
Pros and ConsSeller Details
ProsCommunication Efficiency, Customer Support, Ease of Use, Efficiency, Helpful
ConsAccess Limitations, Limited Features, Limited Options, Missing Features, Scheduling Issues
Seller Details
Year Founded
2016
HQ Location
Santa Monica, US
Company Website
https://www.nimblr.ai/
Twitter
@nimblr_ai
LinkedIn® Page
https://www.linkedin.com/company/nimblr.ai/

Luma Health

(84)4.8 out of 5
OverviewPros and Cons
Product Description

Luma was founded on the idea that healthcare should work better for all. Our solutions eliminate bottlenecks in the patient journey to make health systems more efficient – from scheduling and care coo

Industries: Medical Practice, Hospital & Health Care · Market Segment: 57% Mid-Market, 38% Small-Business
Pros and ConsSeller Details
ProsCommunication, Customer Communication, Ease of Use, Messaging Management, Navigation Ease
Seller Details
Year Founded
2015
HQ Location
San Mateo, California
Company Website
https://www.lumahealth.io
Twitter
@lumahealthhq
LinkedIn® Page
https://www.linkedin.com/company/6403362/

SPRY

(72)4.6 out of 5
Entry Level Price:Contact Us
OverviewPros and Cons
Product Description

SPRY: The Fastest-Growing AI-Powered EMR & Billing Platform for Rehab Therapy SPRY isn’t just an EMR—it’s your practice partner. Built specifically for physical therapy clinics, SPRY helps redu

Users: Physical Therapist, Owner · Industries: Health, Wellness and Fitness, Medical Practice · Market Segment: 83% Small-Business, 17% Mid-Market
User Sentiment

Users like the intuitive design, seamless onboarding, and exceptional ongoing support, with many praising the platform's ease of use, robust reporting tools, and the ability to customize the system to their practice needs. Users reported occasional system glitches, lack of integration options, issues with the mobile UI/UX, and a need for more structured onboarding process, with some also mentioning the need for more communication and transparency in billing and claims.

Pros and ConsSeller Details
ProsEase of Use, Customer Support, Efficiency, Helpful, Customizability
ConsTechnical Issues, Slow Performance, Software Bugs, Data Management Issues, Limited Features
Seller Details
Year Founded
2021
HQ Location
Wilmington, US
Company Website
https://www.sprypt.com/
Twitter
@SPRY575503
LinkedIn® Page
https://www.linkedin.com/company/sprypt/

Steer Health

(20)4.7 out of 5
OverviewPros and Cons
Product Description

Steer Health is the AI-powered digital workforce for healthcare. We deploy intelligent AI agents that automate the most labor-intensive, high-cost operational workflows across hospitals, medical group

Industries: Hospital & Health Care · Market Segment: 35% Small-Business, 35% Mid-Market
Pros and ConsSeller Details
ProsCommunication, Customer Support, Easy Integrations, Helpful, Integrations
Seller Details
Year Founded
2021
HQ Location
Irving, US
Company Website
https://steerhealth.io/
Twitter
@Steer_Health
LinkedIn® Page
https://www.linkedin.com/company/steerhealth/

Stride EMR

(8)4.8 out of 5
Entry Level Price:Starting at $239.00
OverviewPros and Cons
Product Description

StrideEMR is a modern, AI-powered electronic medical record (EMR) and practice management platform specifically designed for outpatient therapy clinics. This innovative solution addresses the unique n

Industries: Health, Wellness and Fitness · Market Segment: 63% Small-Business, 38% Mid-Market
Pros and ConsSeller Details
ProsEase of Use, Customer Support, Affordable, Efficiency, Features
ConsData Management Issues, Scheduling Issues, Technical Issues, Limited Features, Appointment Management
Seller Details
HQ Location
N/A
Company Website
https://strideemr.ai
LinkedIn® Page
https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps

Actium Health

0 ratings
OverviewSeller Details
Product Description

With over 50 million calls automated, ActiumHealth is the largest AI Agent Patient Communication Platform, deployed across 250+ hospital and independent practice locations since 2017. We deliver h

Seller Details
Year Founded
2014
HQ Location
Mountain View, US
Company Website
https://actiumhealth.com/
LinkedIn® Page
https://www.linkedin.com/company/actiumhealth

Affineon Health

0 ratings
OverviewSeller Details
Product Description

Affineon Health offers an AI-powered inbox solution designed to alleviate the administrative burdens faced by healthcare providers. By automating routine tasks such as lab result processing, prescript

Seller Details
HQ Location
Denver, US
Company Website
https://www.affineon.com
LinkedIn® Page
https://www.linkedin.com/company/affineon

AI copilot: FastTrack

0 ratings
OverviewSeller Details
Product Description

FastTrack is an enterprise-ready AI copilot that enables employees to bypass payor IVR systems and hold times, so you can save time and serve more patients. Complete 25% more patient support tasks per

Seller Details
Year Founded
2019
HQ Location
San Francisco, US
Company Website
https://www.infinitus.ai/
Twitter
@InfinitusAI
LinkedIn® Page
https://www.linkedin.com/company/infinitusai/

Alaffia Health

0 ratings
OverviewSeller Details
Product Description

Alaffia Health offers AI-powered solutions designed to enhance the efficiency and accuracy of health plan claims operations. Their flagship product, Autodor, serves as a clinical AI coworker that inte

Seller Details
Year Founded
2020
HQ Location
New York, US
Company Website
https://alaffiahealth.com/
LinkedIn® Page
https://www.linkedin.com/company/alaffia-health/

Arini

0 ratings
OverviewSeller Details
Product Description

Arini is an AI-powered receptionist designed specifically for dental practices, providing 24/7 management of patient communications, including phone calls and text messages. By seamlessly integrating

Seller Details
Year Founded
2024
HQ Location
San Francisco, US
Company Website
https://www.arini.ai
LinkedIn® Page
https://www.linkedin.com/company/ariniai

Artera

(85)4.8 out of 5
OverviewPros and Cons
Product Description

Artera is the proven agentic healthcare company, leveraging a decade of deep expertise to support 2 billion patient communications annually. Our solutions empower humans and AI Agents to work together

Industries: Hospital & Health Care, Medical Practice · Market Segment: 61% Mid-Market, 21% Enterprise
Pros and ConsSeller Details
ProsCommunication, Ease of Use, Patient Communication, Texting Communication, Texting Feature
ConsMessaging Issues, Limited Features, Limited Messaging Features, Communication Issues, Difficult Navigation
Seller Details
Year Founded
2015
HQ Location
Santa Barbara, US
Company Website
https://artera.io
Twitter
@Artera_io
LinkedIn® Page
https://www.linkedin.com/company/9405895/
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