# Best AI IT Agents Software *By [Bijou Barry](https://research.g2.com/insights/author/bijou-barry)* AI IT agents are autonomous AI agents that manage and optimize IT operations and support processes, deeply integrated with IT service management (ITSM) systems, knowledge bases, and workflows to autonomously resolve tickets, detect incidents, classify issues, and escalate complex problems to human IT staff while delivering specialized, high-quality IT support interactions. ### Core Capabilities of AI IT Agents To qualify for inclusion in the AI IT Agents category, a product must: - Integrate deeply with business systems such as ITSM platforms or knowledge bases to ensure data-driven, role-specific interactions - Utilize NLP or speech recognition to understand conversational requests and provide accurate, context-aware responses - Allow users to design the agent's trusted role, tone, and capabilities to suit specific IT workflows - Offer data and reporting tools for agent interactions and performance such as dashboards or insights reports - Enable seamless human-in-the-loop functionality for escalating complex conversations or unresolved incidents - Support advanced automation for proactive task execution such as ticket resolution or issue detection - Maintain security, compliance, and data privacy protocols for all interactions - Support incident management processes autonomously while ensuring high-quality resolution of tickets and issues ### Common Use Cases for AI IT Agents IT operations teams use AI IT agents to scale support capabilities and reduce downtime through autonomous, intelligent ticket and incident management. Common use cases include: - Autonomously resolving common IT tickets such as password resets, access requests, and software provisioning - Proactively detecting and classifying incidents before they escalate to critical failures - Automating repetitive IT workflows including ticket categorization, routing, and status updates ### How AI IT Agents Differ from Other Tools AI IT agents offer specialized, ITSM-embedded functionality that sets them apart from broader [bot platforms](https://www.g2.com/categories/bot-platforms) and standard [chatbot software](https://www.g2.com/categories/chatbots), which may offer basic conversational abilities without deep IT system integration or autonomous task execution. They also differ from general [AI agents for business operations](https://www.g2.com/categories/ai-agents-for-business-operations) by being tailored specifically for IT use cases with deep integrations into [ITSM platforms](https://www.g2.com/categories/it-service-management-itsm-tools) and [workflow management tools](https://www.g2.com/categories/workflow-management). ### Insights from G2 on AI IT Agents Based on category trends on G2, autonomous ticket resolution and proactive issue detection stand out as the most impactful capabilities. These platforms deliver reductions in mean time to resolution and improved support team efficiency as primary outcomes of adoption. ## How Many AI IT Agents Software Products Does G2 Track? **Total Products under this Category:** 96 ### Category Stats (Jun 2026) - **Average Rating**: 4.61/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: Zendesk for Employee Service (+0.171) - Among all products in this category, Zendesk for Employee Service recorded the largest rating increase compared to last month *Last updated: June 01, 2026* ## How Does G2 Rank AI IT Agents Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 7,600+ Authentic Reviews - 96+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which AI IT Agents Software Is Best for Your Use Case? - **Leader:** [ServiceNow AI Agents](https://www.g2.com/products/servicenow-ai-agents/reviews) - **Highest Performer:** [Console](https://www.g2.com/products/console-com-console/reviews) - **Easiest to Use:** [Harmony](https://www.g2.com/products/harmony-2026-03-02/reviews) - **Top Trending:** [Moveworks](https://www.g2.com/products/moveworks/reviews) - **Best Free Software:** [Atera](https://www.g2.com/products/atera/reviews) --- **Sponsored** ### Salesforge Salesforge blends humans and Sales AI Agents to maximize your sales pipeline. Salesforge is an all-in-one sales execution super app that gives every sales team the highest probability to hit their target by tackling the need to personalize cold email outreach at scale while safeguarding your email deliverability either done by humans or autonomous AI agents. We do that by enabling real-time AI & machine learning to decision critical sales activities, enhance messaging in every language and eliminate the need for various sales point solutions, therefore driving superior conversion rates. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1010619&secure%5Bdisplayable_resource_id%5D=1010619&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1010619&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1314410&secure%5Bresource_id%5D=1010619&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fai-it-agents%3Fpage%3D5&secure%5Btoken%5D=b1655a6bb048bb03b79e40a8469f41bef57c9d1e321134f9ad5829fb161a87bb&secure%5Burl%5D=https%3A%2F%2Fwww.salesforge.ai%2Fagent%2Ffrank&secure%5Burl_type%5D=custom_url) --- ## What Are the Top-Rated AI IT Agents Software Products in 2026? ### 1. [ServiceNow AI Agents](https://www.g2.com/products/servicenow-ai-agents/reviews) ServiceNow AI Agents act autonomously to get work done across IT, HR, customer service, app development, and every corner of your business. They proactively solve problems, drive exponential productivity, and handle everything from routine tasks to complex, multi-step processes. Built on a unified, open platform that combines AI, data, workflows, and security, ServiceNow AI Agents have real-time access to enterprise data from 450+ systems. Grounded in your business context, rules, and knowledge, they don't just recommend next steps. They execute work across any system in your enterprise, governed by your policies at every step. Choose from out-of-the-box agents or build custom ones with AI Agent Studio using natural language. Set guardrails, automate workflows, and deploy AI with governance and security built in from day one. The AI Agent Orchestrator coordinates teams of specialized agents to handle complex, multi-step workflows that single-agent solutions can't manage. For over 20 years, ServiceNow has powered work for the world's leading companies. 85% of the Fortune 500 trust ServiceNow, powering 80 billion workflows annually and over 100,000 AI use cases. Put AI to work for your people with ServiceNow. **Average Rating:** 4.3/5.0 **Total Reviews:** 379 **Who Is the Company Behind ServiceNow AI Agents?** - **Seller:** [ServiceNow](https://www.g2.com/sellers/servicenow) - **Company Website:** https://www.servicenow.com/ - **Year Founded:** 2004 - **HQ Location:** Santa Clara, CA - **Twitter:** @servicenow (55,548 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/29352/ (35,081 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 34% Enterprise, 17% Mid-Market #### What Are ServiceNow AI Agents's Pros and Cons? **Pros:** - Efficiency (21 reviews) - Ease of Use (17 reviews) - Messaging Automation (14 reviews) - Easy Integrations (11 reviews) - Helpful (7 reviews) **Cons:** - Inaccuracy (10 reviews) - Poor Understanding (9 reviews) - Complex Configuration (8 reviews) - Limited AI (8 reviews) - Complex Usability (5 reviews) ### What Do G2 Reviewers Say About ServiceNow AI Agents? *AI-generated summary from verified user reviews* **Pros:** - Users value the **efficiency** of ServiceNow AI Agents, which streamline workflows and automate tasks effortlessly. - Users value the **user-friendly automation** of ServiceNow AI Agents, enhancing efficiency and improving overall response times. - Users value the **automation of repetitive tasks** by ServiceNow AI Agents, enhancing efficiency and reducing human workload significantly. - Users value the **easy integrations** of ServiceNow AI Agents, enhancing efficiency and streamlining workflows for support teams. - Users commend ServiceNow AI Agents for their **efficiency in automating workflows** , leading to faster incident resolution and improved coordination. **Cons:** - Users find the **inaccuracy** of ServiceNow AI Agents frustrating, especially due to misunderstandings and irrelevant recommendations. - Users express concerns about the **poor understanding** of nuanced queries by ServiceNow AI Agents, leading to generic responses. - Users find the **complex configuration** of ServiceNow AI Agents time-consuming and challenging, impacting overall usability. - Users find ServiceNow AI Agents to be **rigid and limited** , struggling with nuanced questions and requiring significant setup effort. - Users find the **complex usability** of ServiceNow AI Agents challenging, especially during initial setup and customization. #### What Are Recent G2 Reviews of ServiceNow AI Agents? **"[ServiceNow AI Agents Streamline Workflows and Reduce Manual Effort](https://www.g2.com/survey_responses/servicenow-ai-agents-review-12617915)"** **Rating:** 4.5/5.0 stars *— Pradip G.* [Read full review](https://www.g2.com/survey_responses/servicenow-ai-agents-review-12617915) --- **"[Native AI agents that finally run on governed platform data](https://www.g2.com/survey_responses/servicenow-ai-agents-review-12776657)"** **Rating:** 5.0/5.0 stars *— rajesh s.* [Read full review](https://www.g2.com/survey_responses/servicenow-ai-agents-review-12776657) --- ### 2. [Atera](https://www.g2.com/products/atera/reviews) The first and only Agentic AI platform for IT management, offers a digital workforce of AI agents that proactively and autonomously support your entire IT operation. Atera’s all-in-one IT management platform consolidates RMM, helpdesk, ticketing, advanced reporting and automation- thus empowering IT teams and MSPs to efficiently manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs. Introducing Robin by Atera: It isn’t another IT solution, it’s a transformation in how organization scale IT. This evolution paves the way for Autonomous IT, shifting the modus operandi from reactive or routine automation to proactive and preemptive action. (1) Cut 40% of your IT workload: Eliminate 100% of tasks that drain your team’s time. Robin doesn’t just assist, it acts and resolves. (2) Always-on. No downtime: Deliver 24/7/365 IT support, no vacations, no sick leave. (3) A personal IT tech for every employee: Intelligent, context-aware AI agent that understands your environment, adapts to each user, responds instantly, and resolves autonomously. Plus, early-adopters have said it’s also quite polite. Atera is pioneering the shift from automation to AI-powered autonomy in IT. With our AI agents, IT teams can offload repetitive tasks, resolve issues faster, ensure better service, and focus on strategy rather than fix/break or firefighting. We maintain the highest security and compliance standards and follow responsible AI frameworks, ensuring our AI can be a trusted extension of your IT team. Trusted by over 13K customers in 120+ countries, Atera offers a scalable solution enabling organizations to drive sustainable growth and maximize organizational efficiency. Discover how Atera can help you achieve unparalleled IT efficiency. Try Atera free for 30 days at: www.atera.com **Average Rating:** 4.6/5.0 **Total Reviews:** 1,175 **Who Is the Company Behind Atera?** - **Seller:** [Atera](https://www.g2.com/sellers/atera) - **Company Website:** https://www.atera.com - **Year Founded:** 2011 - **HQ Location:** Tel Aviv - **Twitter:** @AteraCloud (1,675 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/98739/ (404 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, IT Manager - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 57% Small-Business, 31% Mid-Market #### What Are Atera's Pros and Cons? **Pros:** - Ease of Use (386 reviews) - Automation (273 reviews) - Features (260 reviews) - Efficiency (210 reviews) - Monitoring (184 reviews) **Cons:** - Missing Features (161 reviews) - Limited Features (135 reviews) - Improvement Needed (96 reviews) - Needs Improvement (91 reviews) - Bugs (87 reviews) ### What Do G2 Reviewers Say About Atera? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** with Atera, benefiting from its centralized management and smooth setup. - Users value Atera's **powerful automation tools** that streamline task management and enhance operational efficiency. - Users appreciate the **unified all-in-one dashboard** of Atera, enhancing efficiency with seamless remote access and monitoring. - Users praise Atera for its **efficiency** , enabling streamlined management and improved workflows with minimal effort. - Users appreciate Atera's **comprehensive monitoring** , enabling efficient remote access and management from a unified dashboard. **Cons:** - Users find the **missing critical features** in Atera frustrating, particularly regarding alerts and the ticketing system. - Users find the **limited features** of Atera's mobile app restrict their experience compared to the web dashboard. - Users report a need for **improvement** in Atera's interface and performance, affecting their workflow and installation process. - Users note that the **loading speed of reports** can be slow and customization options are limited. - Users report frequent **bugs** in Atera, including duplicate devices and instability with Google Chrome, impacting usability. #### What Are Recent G2 Reviews of Atera? **"[Atera: All-in-One IT Management with Strong Integrations, Automation, and ROI](https://www.g2.com/survey_responses/atera-review-12982693)"** **Rating:** 4.5/5.0 stars *— Emil C.* [Read full review](https://www.g2.com/survey_responses/atera-review-12982693) --- **"[Comprehensive IT Management Made Easy with Powerful Add-Ons](https://www.g2.com/survey_responses/atera-review-12159122)"** **Rating:** 5.0/5.0 stars *— Marc Verjans T.* [Read full review](https://www.g2.com/survey_responses/atera-review-12159122) --- #### What Are G2 Users Discussing About Atera? - [What is Atera used for?](https://www.g2.com/discussions/what-is-atera-used-for) - 1 comment - [What is the best RMM tool?](https://www.g2.com/discussions/what-is-the-best-rmm-tool) - 1 comment - [Is atera safe?](https://www.g2.com/discussions/is-atera-safe) - 2 comments - [What is atera RMM?](https://www.g2.com/discussions/what-is-atera-rmm) - 1 comment - [What is atera software?](https://www.g2.com/discussions/what-is-atera-software) - 1 comment ### 3. [Harmony](https://www.g2.com/products/harmony-2026-03-02/reviews) Harmony is an AI-first enterprise service management platform designed to operate autonomously. At its core, Harmony is an intelligent AI help desk agent powered by dozens of out-of-the-box and proactive agents, with continuous knowledge generation, and a flexible AI workflow builder. Harmony integrates seamlessly with your existing ITSM tools, enabling you to start where you are and transition to Harmony’s full system of record when you’re ready. By eliminating waiting, guesswork, and operational chaos, Harmony empowers IT teams to move beyond reactive support and achieve truly autonomous operations. **Average Rating:** 4.8/5.0 **Total Reviews:** 67 **Who Is the Company Behind Harmony?** - **Seller:** [Harmony](https://www.g2.com/sellers/harmony-ff273a8e-9d4e-4270-bccd-ce0efef47f7f) - **Company Website:** https://harmony.io - **Year Founded:** 2025 - **HQ Location:** New York, US - **LinkedIn® Page:** https://www.linkedin.com/company/harmonyio/ (58 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** IT Manager - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 57% Mid-Market, 28% Small-Business #### What Are Recent G2 Reviews of Harmony? **"[Harmony Frees Us from Manual Tasks and Improves the IT User Experience](https://www.g2.com/survey_responses/harmony-review-12525449)"** **Rating:** 5.0/5.0 stars *— Danny F.* [Read full review](https://www.g2.com/survey_responses/harmony-review-12525449) --- **"[Best IT Automation I've Ever Used - Completely Transformed Our Operations](https://www.g2.com/survey_responses/harmony-review-12612560)"** **Rating:** 5.0/5.0 stars *— Or T.* [Read full review](https://www.g2.com/survey_responses/harmony-review-12612560) --- ### 4. [Moveworks](https://www.g2.com/products/moveworks/reviews) Moveworks unifies every business system with natural language, giving employees one place to go to find information, automate tasks, and be more productive, increasing employee efficiency and satisfaction by streamlining everyday tasks. Powered by a pioneering agentic AI infrastructure that leverages the world’s most advanced LLMs and our proprietary MoveLM models, Moveworks understands employee requests, devises intelligent plans, and executes actions to complete tasks across application boundaries in over 100 languages. More than 350 brands, such as Toyota, Spotify, GitHub, Marriott, Snowflake, Unity, Databricks, Broadcom, Hearst, and Palo Alto Networks, trust Moveworks to automate menial tasks and power a universal search interface across business applications. Learn more at moveworks.com. **Average Rating:** 4.4/5.0 **Total Reviews:** 113 **Who Is the Company Behind Moveworks?** - **Seller:** [Moveworks](https://www.g2.com/sellers/moveworks) - **Company Website:** https://www.moveworks.com/ - **Year Founded:** 2016 - **HQ Location:** Mountain View, US - **Twitter:** @moveworks (5,768 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/moveworksai/ (663 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 64% Enterprise, 14% Small-Business #### What Are Moveworks's Pros and Cons? **Pros:** - Efficiency (11 reviews) - Ease of Use (10 reviews) - AI Integration (7 reviews) - Innovation (7 reviews) - Time-Saving (6 reviews) **Cons:** - Complexity (5 reviews) - Learning Curve (4 reviews) - Time-Consuming (4 reviews) - Usage Limitations (4 reviews) - Delayed Response (3 reviews) ### What Do G2 Reviewers Say About Moveworks? *AI-generated summary from verified user reviews* **Pros:** - Users commend Moveworks for its **high efficiency** , significantly streamlining IT support and enhancing overall productivity. - Users find Moveworks to be **exceptionally easy to use** , enhancing efficiency with seamless integration and straightforward implementation. - Users commend the **impressive AI integration** of Moveworks, enhancing efficiency and streamlining IT support effortlessly. - Users admire the **continuous innovation** of Moveworks, appreciating its cutting-edge AI and easy integration. - Users value the **time-saving capabilities** of Moveworks, as it streamlines IT processes and anticipates needs efficiently. **Cons:** - Users find the **complexity** of integrating Moveworks with existing systems to be a significant challenge and time-consuming. - Users find the **steep learning curve** of Moveworks challenging due to complex integration and extensive fine-tuning requirements. - Users find the **time-consuming integration and tuning** of Moveworks challenging, impacting overall efficiency and ease of use. - Users express concern over **integration limitations** with non-ServiceNow platforms, affecting functionality and development pace. - Users experience **delayed response** times which can hinder support and overall effectiveness of Moveworks. #### What Are Recent G2 Reviews of Moveworks? **"[Seamless Slack/Teams Integration That Resolves IT Requests Fast](https://www.g2.com/survey_responses/moveworks-review-12688111)"** **Rating:** 4.5/5.0 stars *— HIMANSHU M.* [Read full review](https://www.g2.com/survey_responses/moveworks-review-12688111) --- **"[Efficient AI Search Tool with Room for UI Enhancements](https://www.g2.com/survey_responses/moveworks-review-12768942)"** **Rating:** 4.5/5.0 stars *— Sruthi K.* [Read full review](https://www.g2.com/survey_responses/moveworks-review-12768942) --- #### What Are G2 Users Discussing About Moveworks? - [What is Moveworks used for?](https://www.g2.com/discussions/what-is-moveworks-used-for) ### 5. [Guru](https://www.g2.com/products/guru/reviews) Guru is the AI Source of Truth for your company—an AI knowledge platform that connects everything your teams know, makes it accessible everywhere you work, and keeps it accurate automatically. Guru unifies your company’s apps, chats, and docs into one governed knowledge layer, delivering cited, permission-aware answers, chat, and research across Slack, Teams, your browser, or even other AIs like ChatGPT and Claude. Every answer is grounded in verified knowledge, with built-in verification and lineage to ensure trust, compliance, and confidence at scale. Connect your knowledge. Access it everywhere. Build trust—automatically. **Average Rating:** 4.7/5.0 **Total Reviews:** 2,258 **Who Is the Company Behind Guru?** - **Seller:** [Guru](https://www.g2.com/sellers/guru) - **Company Website:** https://www.getguru.com - **Year Founded:** 2013 - **HQ Location:** Philadelphia, PA - **Twitter:** @Guru_HQ (4,242 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/5129180/ (2,457 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Customer Service Representative, Customer Success Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 59% Mid-Market, 29% Enterprise #### What Are Guru's Pros and Cons? **Pros:** - Ease of Use (741 reviews) - Helpful (418 reviews) - Comprehensive Information (315 reviews) - Easy Access (297 reviews) - Information Accuracy (286 reviews) **Cons:** - Search Functionality (152 reviews) - Inefficient Search (149 reviews) - Search Functionality Issues (138 reviews) - Inefficient Searching (136 reviews) - Organizational Challenges (109 reviews) ### What Do G2 Reviewers Say About Guru? *AI-generated summary from verified user reviews* **Pros:** - Users find Guru's interface **easy to use** , allowing quick access to information and seamless navigation. - Users find Guru's **adaptability and ease of use** enhances team productivity and simplifies information access. - Users value the **comprehensive information** in Guru, facilitating easy access to product details and admin tasks. - Users value the **easy access** to information on Guru, making it an indispensable tool for daily tasks. - Users value the **accuracy of information** in Guru, leading to faster resolutions and improved service quality. **Cons:** - Users experience **slow search functionality** when managing large content volumes, complicating information organization and retrieval. - Users find the **inefficient search** in Guru frustrating, especially with large content and misaligned keyword results. - Users find **search functionality issues** in Guru, experiencing slow results and added effort in organizing content. - Users often face **inefficient searching** in Guru, making it difficult to locate specific GURU cards quickly. - Users find **organizational challenges** in Guru, particularly with search speed and the effort needed to manage content. #### What Are Recent G2 Reviews of Guru? **"[Automated Verification Keeps Our Knowledge Repository Trustworthy](https://www.g2.com/survey_responses/guru-review-12959405)"** **Rating:** 5.0/5.0 stars *— Dairon P.* [Read full review](https://www.g2.com/survey_responses/guru-review-12959405) --- **"[A fast and user-friendly knowledge platform with room to grow](https://www.g2.com/survey_responses/guru-review-11254414)"** **Rating:** 5.0/5.0 stars *— Iasmin L.* [Read full review](https://www.g2.com/survey_responses/guru-review-11254414) --- #### What Are G2 Users Discussing About Guru? - [What does Guru do?](https://www.g2.com/discussions/what-does-guru-do) - 3 comments - [How do I use the Guru app?](https://www.g2.com/discussions/how-do-i-use-the-guru-app) - 1 upvote - [What is Guru platform?](https://www.g2.com/discussions/guru-what-is-guru-platform) - 2 comments - [What is Guru software?](https://www.g2.com/discussions/what-is-guru-software) - 1 upvote ### 6. [Console](https://www.g2.com/products/console-com-console/reviews) Console is the AI-powered IT automation platform that helps companies automate 50%+ of internal support requests before they ever reach a human. It connects to tools like your identity provider, ticketing system, HRIS, and finance stack so it can complete repeatable work automatically and escalate edge cases to humans. **Average Rating:** 4.8/5.0 **Total Reviews:** 16 **Who Is the Company Behind Console?** - **Seller:** [Console.com](https://www.g2.com/sellers/console-com) - **HQ Location:** San Francisco, US - **LinkedIn® Page:** https://www.linkedin.com/company/console-co/ (46 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software - **Company Size:** 75% Mid-Market, 19% Enterprise #### What Are Recent G2 Reviews of Console? **"[Easy Natural-Language Interface with a Responsive, Adaptable Team](https://www.g2.com/survey_responses/console-review-12270299)"** **Rating:** 5.0/5.0 stars *— Bobby C.* [Read full review](https://www.g2.com/survey_responses/console-review-12270299) --- **"[World-Class IT at the Speed of Thought with Console](https://www.g2.com/survey_responses/console-review-12298609)"** **Rating:** 5.0/5.0 stars *— Dennis V.* [Read full review](https://www.g2.com/survey_responses/console-review-12298609) --- ### 7. [Glean](https://www.g2.com/products/glean-technologies-glean/reviews) Glean is the Work AI platform that connects and understands your company’s data so every employee can find answers, generate content, and automate work with AI. Built around Search, Assistant, and Agents, Glean delivers trusted, personalized AI grounded in your company’s knowledge. With 275+ out-of-the-box connectors, real-time permissions, and enterprise-grade security and governance, Glean helps teams work faster and turn knowledge into action. Glean: Work AI that Works. **Average Rating:** 4.7/5.0 **Total Reviews:** 161 **Who Is the Company Behind Glean?** - **Seller:** [Glean Technologies](https://www.g2.com/sellers/glean-technologies-db5ca3dc-c8a9-4900-9065-0c1ab979908a) - **Company Website:** https://www.glean.com - **Year Founded:** 2019 - **HQ Location:** Mountain View - **Twitter:** @gleanwork (742 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/gleanwork/ (1,647 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer, Account Executive - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 51% Enterprise, 43% Mid-Market #### What Are Glean's Pros and Cons? **Pros:** - Ease of Use (5 reviews) - Speed (5 reviews) - Time-saving (4 reviews) - Fast Search (2 reviews) - Intuitive (2 reviews) **Cons:** - Improvement Needed (3 reviews) - Search Functionality (2 reviews) - Inadequate Filtering (1 reviews) - Lack of Information (1 reviews) - Limited Customization (1 reviews) ### What Do G2 Reviewers Say About Glean? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Glean, finding relevant information quickly and effortlessly across various tools. - Users love Glean for its **quick access to relevant information** , streamlining their workflow and saving valuable time. - Users appreciate Glean for its **time-saving capabilities** , enabling effortless access to reliable information across multiple platforms. - Users value Glean's **fast search functionality** , effortlessly finding relevant information across various tools to save time. - Users find Glean **very intuitive and easy to use** , enhancing their workflow and efficiency in accessing workplace knowledge. **Cons:** - Users feel that Glean requires **improvement in transparency and accuracy** , particularly for complex tasks and document tagging. - Users find the **search functionality inconsistent** , often retrieving overly broad results that complicate finding relevant information. - Users find the **inadequate filtering** of Glean leads to broad search results, making it hard to locate relevant information. - Users find a **lack of information** in Glean, wishing for better transparency and controls for complex tasks. - Users express frustration with **limited customization** options and sometimes receive irrelevant search results, impacting usability. #### What Are Recent G2 Reviews of Glean? **"[Streamlines Document Search and Boosts Productivity](https://www.g2.com/survey_responses/glean-review-12841505)"** **Rating:** 5.0/5.0 stars *— Preetam J.* [Read full review](https://www.g2.com/survey_responses/glean-review-12841505) --- **"[Glean Integrations That Boost Onboarding Support](https://www.g2.com/survey_responses/glean-review-12890788)"** **Rating:** 4.5/5.0 stars *— Zainul A.* [Read full review](https://www.g2.com/survey_responses/glean-review-12890788) --- ### 8. [Resolve](https://www.g2.com/products/resolve-systems-resolve/reviews) Resolve is creating the future of agentic automation and orchestration for IT teams to drive resilience, agility, and innovation across the business. The Resolve platform gives IT and network operations teams time back to focus on strategic priorities with automation and orchestration capabilities that reduce alert noise by up to 80%, resolve incidents in minutes instead of hours, and scale operations efficiently. Forward-thinking global enterprises trust Resolve to drive operational efficiency and scale autonomous IT and network operations. Learn more at resolve.io. **Average Rating:** 4.6/5.0 **Total Reviews:** 47 **Who Is the Company Behind Resolve?** - **Seller:** [Resolve](https://www.g2.com/sellers/resolve-11faf3f1-952b-4247-a44d-6d024a3b94f9) - **Year Founded:** 2014 - **HQ Location:** Campbell, California - **LinkedIn® Page:** https://www.linkedin.com/company/163969/ (129 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Telecommunications - **Company Size:** 55% Enterprise, 34% Mid-Market #### What Are Resolve's Pros and Cons? **Pros:** - Customer Support (2 reviews) - Efficiency (2 reviews) - Productivity Improvement (2 reviews) - Business Growth (1 reviews) - Collaboration (1 reviews) **Cons:** - Dependency Issues (2 reviews) - Learning Curve (2 reviews) - Access Limitations (1 reviews) - Access Restrictions (1 reviews) - Complexity (1 reviews) ### What Do G2 Reviewers Say About Resolve? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **unparalleled customer support** of Resolve, appreciating their prompt and knowledgeable assistance for enhanced productivity. - Users value the **exceptional efficiency** of Resolve, enabling swift problem-solving and boosting overall productivity seamlessly. - Users praise the **productivity improvement** from Resolve, streamlining tasks and enabling immediate issue resolution for enhanced efficiency. - Users highlight the **scalability and reusable code blocks** of Resolve, enabling quick project completion and versatile development. - Users value the **collaborative features** of Resolve, enhancing teamwork and speeding up project completion effectively. **Cons:** - Users face **dependency issues** due to complex integrations and permission management, requiring careful planning and expertise. - Users note a **learning curve** with Resolve that requires attention and training to fully access its value. - Users face challenges with **access limitations** , making it difficult to configure permissions for specific features in Resolve. - Users find **access restrictions** challenging, as managing permissions for different features can complicate the experience. - Users face challenges with **permissions management** , complicating access to features within Resolve's environments. #### What Are Recent G2 Reviews of Resolve? **"[Scalable, Reusable Code Blocks That Speed Up Development](https://www.g2.com/survey_responses/resolve-review-12387818)"** **Rating:** 4.5/5.0 stars *— Verified User in Telecommunications* [Read full review](https://www.g2.com/survey_responses/resolve-review-12387818) --- **"[Expressive, a helpful tool](https://www.g2.com/survey_responses/resolve-review-11446875)"** **Rating:** 5.0/5.0 stars *— Gazi S.* [Read full review](https://www.g2.com/survey_responses/resolve-review-11446875) --- #### What Are G2 Users Discussing About Resolve? - [What is Espressive, Inc. used for?](https://www.g2.com/discussions/what-is-espressive-inc-used-for) - [Is DaVinci Resolve 16 free?](https://www.g2.com/discussions/resolve-is-davinci-resolve-16-free) - [Do professionals use DaVinci Resolve?](https://www.g2.com/discussions/do-professionals-use-davinci-resolve) - [What is DaVinci Resolve good for?](https://www.g2.com/discussions/what-is-davinci-resolve-good-for) - [Is DaVinci Resolve really free?](https://www.g2.com/discussions/is-davinci-resolve-really-free) ### 9. [Rezolve.ai](https://www.g2.com/products/rezolve-ai/reviews) Rezolve.ai delivers Agentic AI for IT, HR, and FinOps teams. The platform autonomously resolves support requests, executes workflows, and automates service operations across voice, chat, email, Microsoft Teams, and Slack. **Average Rating:** 4.8/5.0 **Total Reviews:** 38 **Who Is the Company Behind Rezolve.ai?** - **Seller:** [Rezolve AI](https://www.g2.com/sellers/rezolve-ai) - **Year Founded:** 2017 - **HQ Location:** Dublin, US - **Twitter:** @rezolve_ai (468 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/rezolveai (133 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services - **Company Size:** 71% Mid-Market, 18% Enterprise #### What Are Rezolve.ai's Pros and Cons? **Pros:** - Customer Support (11 reviews) - Ease of Use (10 reviews) - Helpful (10 reviews) - Setup Ease (5 reviews) - Communication Efficiency (4 reviews) **Cons:** - Missing Features (3 reviews) - Limited Features (2 reviews) - Software Reliability (2 reviews) - Technical Issues (2 reviews) - App Glitches (1 reviews) ### What Do G2 Reviewers Say About Rezolve.ai? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **exceptional customer support** provided by Rezolve.ai, highlighting responsiveness and a commitment to excellence. - Users value the **ease of use** of Rezolve.ai, benefiting from efficient ticketing and seamless system integration. - Users commend the **great support** and dedication of Rezolve.ai's team, enhancing the overall product experience. - Users find the **setup process easy and straightforward** , appreciating the helpful support throughout implementation. - Users value the **communication efficiency** of Rezolve.ai, enhancing team collaboration and support through seamless interactions. **Cons:** - Users note that the software has **missing features** and requires ongoing improvements for enhanced effectiveness. - Users note the **limited features** of Rezolve.ai, indicating it is still developing and improving its offerings. - Users report occasional **system freezes and slow responses** , though these issues are rare and minor. - Users find the bot **glitchy at times** , which can delay minor fixes and adjustments affecting overall performance. - Users report **app glitches** that can affect interactions, though they don't significantly impact overall functionality. #### What Are Recent G2 Reviews of Rezolve.ai? **"[Rezolve AI is a FANTASTIC Product!](https://www.g2.com/survey_responses/rezolve-ai-review-10750899)"** **Rating:** 5.0/5.0 stars *— Josh M.* [Read full review](https://www.g2.com/survey_responses/rezolve-ai-review-10750899) --- **"[Seamless Adoption and Impressive User Engagement with Rezolve Chatbot](https://www.g2.com/survey_responses/rezolve-ai-review-11943787)"** **Rating:** 4.0/5.0 stars *— Nicholas M.* [Read full review](https://www.g2.com/survey_responses/rezolve-ai-review-11943787) --- #### What Are G2 Users Discussing About Rezolve.ai? - [What is Rezolve.ai used for?](https://www.g2.com/discussions/what-is-rezolve-ai-used-for) ### 10. [MeBeBot Intelligent Assistant](https://www.g2.com/products/mebebot-intelligent-assistant/reviews) MeBeBot is an AI-driven platform that streamlines the entire employee journey by providing instant, accurate, and consistent answers to HR, IT, and Operations questions. Integrated directly into existing workflows like Slack and Microsoft Teams, MeBeBot acts as a centralized, "one-stop bot" for your global workforce, 24/7. Our proprietary AI, developed by HR professionals, leverages your company's own knowledge base to deliver answers with 97% accuracy. This automation frees your support teams from repetitive inquiries, saving 2-3 hours per day and reducing overall employee support costs by 40-60%. Beyond reactive support, MeBeBot’s AI Agent workflows automate manual processes like onboarding checklists, while proactive push notifications keep employees informed. MeBeBot ensures reliability with built-in guardrails and enterprise-grade security, featuring SOC 2 Type 2 certification and GDPR compliance to protect your sensitive data. Designed for companies of all sizes, from SMBs to large enterprises, MeBeBot is easy to deploy and customize. By handling Tier 1 questions and automating routine tasks, MeBeBot allows your teams to focus on strategic initiatives that drive business growth. **Average Rating:** 4.8/5.0 **Total Reviews:** 26 **Who Is the Company Behind MeBeBot Intelligent Assistant?** - **Seller:** [MeBeBot](https://www.g2.com/sellers/mebebot) - **Year Founded:** 2018 - **HQ Location:** Austin, US - **Twitter:** @HRTalkBot (34 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/33190792 (17 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software - **Company Size:** 42% Mid-Market, 26% Small-Business #### What Are MeBeBot Intelligent Assistant's Pros and Cons? **Pros:** - Customer Support (12 reviews) - Ease of Use (12 reviews) - Helpful (10 reviews) - Efficiency (8 reviews) - Implementation Ease (6 reviews) **Cons:** - Integration Issues (2 reviews) - Learning Curve (2 reviews) - Reporting Issues (2 reviews) - Challenging Reporting (1 reviews) - Complexity (1 reviews) ### What Do G2 Reviewers Say About MeBeBot Intelligent Assistant? *AI-generated summary from verified user reviews* **Pros:** - Users value the **excellent customer support** from MeBeBot, ensuring effective adoption and continuous improvement of the tool. - Users appreciate the **ease of use** of MeBeBot, making integration and access seamless for all employees. - Users find MeBeBot's **helpfulness in answering queries** reduces workload and enhances employee performance significantly. - Users highlight the **efficiency** of MeBeBot, saving time and streamlining HR processes for large teams effectively. - Users highlight the **easy and efficient implementation** of MeBeBot, supported by excellent guidance throughout the process. **Cons:** - Users experience **integration issues** with MeBeBot, but support quickly resolves minor problems. - Users face a **steep learning curve** with MeBeBot, wishing for better guides and demos to ease the process. - Users find the **reporting issues** frustrating, seeking better functionality and improvement in feedback management. - Users find the **reporting challenging** and suggest improvements for the feedback portals for better usability. - Users find the **complexity of the system** challenging, especially with feedback management and lack of auto-save features. #### What Are Recent G2 Reviews of MeBeBot Intelligent Assistant? **"[Helpful Tool for Quick Internal Support](https://www.g2.com/survey_responses/mebebot-intelligent-assistant-review-12687960)"** **Rating:** 4.0/5.0 stars *— Verified User in Computer Software* [Read full review](https://www.g2.com/survey_responses/mebebot-intelligent-assistant-review-12687960) --- **"[Fast, Easy Employee Q&Simple and Helpful Tool for Managing Employee QueriesA That Saves HR Time](https://www.g2.com/survey_responses/mebebot-intelligent-assistant-review-12698367)"** **Rating:** 5.0/5.0 stars *— Abhijeet S.* [Read full review](https://www.g2.com/survey_responses/mebebot-intelligent-assistant-review-12698367) --- #### What Are G2 Users Discussing About MeBeBot Intelligent Assistant? - [What is MeBeBot Intelligent Assistant used for?](https://www.g2.com/discussions/what-is-mebebot-intelligent-assistant-used-for) ### 11. [Aisera](https://www.g2.com/products/aisera/reviews) Aisera delivers an Agentic AI platform that leverages artificial intelligence and machine learning to automate and transform enterprise service desk operations across IT, HR, finance, legal, facilities, and customer service domains, delivering exponential cost efficiencies, higher organizational productivity, and an enhanced employee experience. Aisera’s Agentic AI platform acts as a cognitive layer of Artificial Intelligence on top of existing enterprise infrastructure, delivering a single pane of glass view into all business knowledge stored in all the disparate SORs, data systems, and applications that most enterprises accumulate over decades of technology investments. With a no-rip-n-replace approach, Aisera readily integrates with these existing SORs and applications and provides businesses the ability to launch fully autonomous agents that meet and exceed the most stringent enterprise data security, privacy, and compliance requirements and policies. The result is a highly efficient enterprise with transformed employee and customer experiences that translate into a continued increase in productivity levels across the enterprise. **Average Rating:** 4.4/5.0 **Total Reviews:** 133 **Who Is the Company Behind Aisera?** - **Seller:** [Automation Anywhere](https://www.g2.com/sellers/automation-anywhere) - **Year Founded:** 2003 - **HQ Location:** San Jose, CA - **Twitter:** @AutomationAnywh (55,050 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/208639/ (4,314 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 64% Enterprise, 26% Mid-Market #### What Are Aisera's Pros and Cons? **Pros:** - Helpful (51 reviews) - Ease of Use (46 reviews) - Customer Support (44 reviews) - Artificial Intelligence (34 reviews) - Automation (34 reviews) **Cons:** - Learning Curve (23 reviews) - Time-Consuming (15 reviews) - Complexity (14 reviews) - AI Limitations (12 reviews) - Steep Learning Curve (12 reviews) ### What Do G2 Reviewers Say About Aisera? *AI-generated summary from verified user reviews* **Pros:** - Users value the **easy implementation and integration** of Aisera, making the onboarding process seamless and efficient. - Users appreciate the **ease of use** of Aisera, highlighting its seamless implementation and flexible integration capabilities. - Users value the **responsive customer support** of Aisera, ensuring timely assistance and understanding of unique use cases. - Users appreciate the **effortless automation** Aisera provides, enhancing customer service and boosting overall productivity. - Users praise Aisera for its **seamless automation** , enhancing productivity and efficiency in handling repetitive tasks. **Cons:** - Users find the **learning curve steep** due to manual tuning needs, lack of documentation, and limited reporting capabilities. - Users find Aisera to be **time-consuming** , requiring manual intervention for updates and tedious navigation through its dashboards. - Users find Aisera's setup and maintenance to be **complex and demanding** , requiring significant ongoing effort and adjustments. - Users find **AI limitations** in Aisera frustrating, requiring extensive upfront work and ongoing maintenance for effective use. - Users find Aisera's platform difficult to learn, noting the **steep learning curve** and need for extensive support resources. #### What Are Recent G2 Reviews of Aisera? **"[AI Assistant That Works Wonder](https://www.g2.com/survey_responses/aisera-review-11589504)"** **Rating:** 4.0/5.0 stars *— Shruti S.* [Read full review](https://www.g2.com/survey_responses/aisera-review-11589504) --- **"[User-Friendly and Easy to Adopt, with Great AI Features](https://www.g2.com/survey_responses/aisera-review-12658974)"** **Rating:** 4.5/5.0 stars *— PRASHANT G.* [Read full review](https://www.g2.com/survey_responses/aisera-review-12658974) --- #### What Are G2 Users Discussing About Aisera? - [What do you recommend for companies considering Aisera for AI-powered customer support?](https://www.g2.com/discussions/what-do-you-recommend-for-companies-considering-aisera-for-ai-powered-customer-support) - 1 comment - [What is Aisera used for?](https://www.g2.com/discussions/what-is-aisera-used-for) - 1 comment - [What are the components of a successful service desk?](https://www.g2.com/discussions/aisera-what-are-the-components-of-a-successful-service-desk) - [What are the benefits of service desk?](https://www.g2.com/discussions/what-are-the-benefits-of-service-desk) - [What does service desk software do?](https://www.g2.com/discussions/aisera-what-does-service-desk-software-do) ### 12. [illumichat](https://www.g2.com/products/illumichat/reviews) IllumiDesk AI is a comprehensive software solution designed to enhance organizational knowledge management through advanced artificial intelligence capabilities. By seamlessly integrating with existing knowledge bases, IllumiDesk AI provides teams with a unified platform for chatbots, AI-driven searches, and generative AI tools. This integration allows users to leverage their proprietary data effectively, enabling a more streamlined approach to information retrieval and collaboration. Targeted primarily at businesses and organizations that rely heavily on data and knowledge sharing, IllumiDesk AI caters to teams seeking to improve their operational efficiency. Whether in customer support, project management, or internal communications, the platform serves a variety of use cases. For instance, teams can deploy custom chatbots tailored to specific needs, allowing for personalized interactions that enhance user experience. Additionally, the AI search feature empowers users to locate information quickly across diverse document storage systems, eliminating the frustration of endless scrolling through chat histories or documents. Key features of IllumiDesk AI include robust API integrations that facilitate the quick connection of various data sources without the need for extensive migrations. This flexibility ensures that teams can harness their existing data while benefiting from AI capabilities. The analytics component offers insights into how AI is being utilized within the organization, allowing for informed decision-making and optimization of AI resources. Privacy and security are paramount, with all proprietary knowledge safeguarded, ensuring that sensitive information remains confidential and protected from external threats. IllumiDesk AI stands out by providing a single platform that consolidates multiple AI tools, enabling users to generate text, images, avatars, and more without the need for disparate applications. This consolidation not only reduces costs but also simplifies the user experience, as teams can access a wide range of functionalities from one integrated assistant. Furthermore, the platform's flexibility allows organizations to toggle between various large language models (LLMs), ensuring they stay at the forefront of AI advancements. In essence, IllumiDesk AI is designed to empower teams by providing a centralized, secure, and efficient environment for knowledge management and AI utilization. By combining powerful features with user-friendly functionality, it offers organizations a way to maximize their data's potential while fostering collaboration and innovation. **Average Rating:** 4.5/5.0 **Total Reviews:** 13 **Who Is the Company Behind illumichat?** - **Seller:** [Illumichat ](https://www.g2.com/sellers/illumichat) - **Year Founded:** 2015 - **HQ Location:** Atlanta, GA - **LinkedIn® Page:** https://www.linkedin.com/company/illumidesknow (7 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 67% Small-Business, 22% Mid-Market #### What Are illumichat's Pros and Cons? **Pros:** - Ease of Use (7 reviews) - Course Creation (4 reviews) - Time-saving (3 reviews) - Courses (2 reviews) - Customer Support (2 reviews) **Cons:** - Limited Editing (2 reviews) - Limited Features (2 reviews) - Slow Performance (2 reviews) - Complexity (1 reviews) - Difficult Learning Experience (1 reviews) ### What Do G2 Reviewers Say About illumichat? *AI-generated summary from verified user reviews* **Pros:** - Users love the **intuitive user interface** of illumichat, making course creation quick and hassle-free. - Users appreciate the **intuitive course creation** tools of Illumichat, allowing for quick and efficient project development. - Users value the **time-saving efficiency** of IllumiDesk, enabling quicker lesson creation and quicker feedback for students. - Users love the **ease of use** in creating courses quickly with IllumiDesk, making it ideal for educators. - Users commend the **fantastic customer support** of illumichat, enhancing their overall experience with the product. **Cons:** - Users find the **limited editing capabilities** of illumichat frustrating, especially when managing multiple lesson plans and submissions. - Users find the **limited features** of Illumichat frustrating, particularly the lack of essential functions for efficiency. - Users experience **slow performance** with Illumichat, often finding it frustratingly slow to compile and run tasks. - Users find the **complexity** of Illumichat difficult to understand at times, leading to a frustrating experience. - Users find the **complexity difficult to understand** , making the learning experience challenging with illumichat. #### What Are Recent G2 Reviews of illumichat? **"[Outstanding AI Assistant Builder with Intuitive Interface](https://www.g2.com/survey_responses/illumichat-review-11952215)"** **Rating:** 4.5/5.0 stars *— Konjengbam M.* [Read full review](https://www.g2.com/survey_responses/illumichat-review-11952215) --- **"[Effortless Integration and User Friendly Experience](https://www.g2.com/survey_responses/illumichat-review-11982301)"** **Rating:** 5.0/5.0 stars *— Isaac B.* [Read full review](https://www.g2.com/survey_responses/illumichat-review-11982301) --- ### 13. [Lyzr.ai](https://www.g2.com/products/lyzr-lyzr-ai/reviews) Lyzr is an enterprise AI agent platform that helps organizations design, deploy, and operate autonomous and semi-autonomous agents across business functions such as customer service, sales, human resources, finance, and IT. The platform brings together an agent framework, a low-code studio, and a central control plane, so teams can move AI initiatives from pilot to full production with consistency and oversight. Organizations use it to build task-specific agents for secure knowledge assistance, retrieval-augmented search, and multi-step workflow automation, improving how work gets done while keeping data protected. Lyzr is built for enterprises that want to adopt AI without replacing the systems they already run. Its model-agnostic architecture lets teams work with their preferred language models and switch between them as needs change, with no re-architecting required. The same flexibility extends to deployment: agents can run in a private cloud, a single-tenant setup, or fully on-premise, so organizations keep control of their data and operations. Governance, observability, and auditability are part of the platform itself, which is what makes Lyzr suitable for compliance-sensitive teams and production-grade reliability. At the core of the platform is an agent framework paired with Architect and Agent Studio, which together support single-task and multi-agent workflows through code, low-code, or no-code. A central registry gives teams monitoring, access control, versioning, and traceable execution logs across every agent, regardless of who built it or on which framework. Connectors, SDKs, and APIs link agents to existing tools such as CRMs, ERPs, ITSM systems, data lakes, and messaging platforms, so agents operate inside current processes rather than replacing them. The result is a faster path from prototype to production, supported by reusable components and ready-made integrations. Built-in governance keeps regulated teams audit-ready, while simulation, evaluation workflows, and version and rollback controls reduce operational risk before and after agents go live. Because integration effort stays low and models and pipelines remain interchangeable, organizations can orchestrate the systems they already have and evolve over time without being locked into a single vendor. Typical use cases include secure knowledge assistants and retrieval-augmented search for employees and customers, customer support agents that handle classification, drafting, and resolution, and sales agents that support account research, outreach sequencing, and meeting scheduling. Lyzr also powers back-office automation across HR, finance, and IT service management, making it a practical choice for cross-team, multi-step processes that need coordination across several tools and data sources. **Average Rating:** 4.5/5.0 **Total Reviews:** 39 **Who Is the Company Behind Lyzr.ai?** - **Seller:** [Lyzr](https://www.g2.com/sellers/lyzr) - **Company Website:** https://www.lyzr.ai - **Year Founded:** 2023 - **HQ Location:** New York, USA - **LinkedIn® Page:** https://www.linkedin.com/company/lyzr-platform (172 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 69% Small-Business, 18% Mid-Market #### What Are Lyzr.ai's Pros and Cons? **Pros:** - Ease of Use (35 reviews) - Setup Ease (12 reviews) - Deployment Ease (11 reviews) - Efficiency (11 reviews) - Features (10 reviews) **Cons:** - Poor Documentation (14 reviews) - Lack of Integration (13 reviews) - Complexity Issues (9 reviews) - Limited Customization (7 reviews) - Missing Features (6 reviews) ### What Do G2 Reviewers Say About Lyzr.ai? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Lyzr.ai, allowing quick setup and deployment of AI agents without complexity. - Users find **setup ease** with Lyzr.ai exceptional, enabling quick and efficient deployment of AI agents without complications. - Users find **deployment easy** with Lyzr.ai, allowing quick setup and efficient testing of AI agents. - Users appreciate the **efficiency** of Lyzr.ai, facilitating quick setups and reliable automation for enhanced productivity. - Users value the **versatile functionality** of Lyzr.ai, enabling swift development of AI agents with minimal coding required. **Cons:** - Users find the **documentation poor** , making advanced features difficult to navigate and leading to wasted resources. - Users face challenges with the **lack of integration** capabilities, complicating connections with legacy systems and increasing overhead. - Users find that Lyzr.ai has **complexity issues** , particularly with custom tools requiring precise structure for effective use. - Users feel there is a lack of **customization options** , limiting the flexibility needed for specific use cases and integrations. - Users note the **lack of ready-made templates** , which could enhance the onboarding experience for various use cases. #### What Are Recent G2 Reviews of Lyzr.ai? **"[Effortless Agentic AI workflows Creation and Seamless API Deployment](https://www.g2.com/survey_responses/lyzr-ai-review-12137884)"** **Rating:** 4.5/5.0 stars *— Andres G.* [Read full review](https://www.g2.com/survey_responses/lyzr-ai-review-12137884) --- **"[Empowering and Intuitive AI Studio for All Skill Levels](https://www.g2.com/survey_responses/lyzr-ai-review-12174374)"** **Rating:** 5.0/5.0 stars *— Dilip N.* [Read full review](https://www.g2.com/survey_responses/lyzr-ai-review-12174374) --- ### 14. [Leena AI Autonomous Agent](https://www.g2.com/products/leena-ai-autonomous-agent/reviews) Founded in 2018, Leena AI is the world’s largest independent employee‐facing agentic AI-based Assistant, serving hundreds of enterprises worldwide. Its Agentic AI platform empowers employees to access knowledge and execute transactions across ERP, CRM, HRIS, ITSM, and other business systems through a single conversational interface. Customers routinely achieve a 70 % reduction in IT, HR, and finance ticket volumes while boosting employee productivity through intuitive self‐service. Leena AI is on a mission to build the world’s most iconic agentic AI company, trusted by global leaders to transform how work gets done. **Average Rating:** 4.6/5.0 **Total Reviews:** 147 **Who Is the Company Behind Leena AI Autonomous Agent?** - **Seller:** [Leena AI](https://www.g2.com/sellers/leena-ai) - **Year Founded:** 2018 - **HQ Location:** 132 West, 31st Street, Suite #1006, New York 10001 - **Twitter:** @LeenaAI_ (364 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/13370785/ (290 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Inside sales specialist - **Top Industries:** Information Technology and Services, Financial Services - **Company Size:** 70% Enterprise, 24% Mid-Market #### What Are Leena AI Autonomous Agent's Pros and Cons? **Pros:** - Ease of Use (22 reviews) - Efficiency (21 reviews) - Helpful (21 reviews) - Customer Support (20 reviews) - HR Management (14 reviews) **Cons:** - Technical Issues (8 reviews) - Reporting Issues (5 reviews) - Software Bugs (5 reviews) - Lack of Features (4 reviews) - Limited Features (4 reviews) ### What Do G2 Reviewers Say About Leena AI Autonomous Agent? *AI-generated summary from verified user reviews* **Pros:** - Users find the **ease of use** of Leena AI invaluable, enabling seamless access and efficient request processing. - Users value the **efficiency** of Leena AI, enjoying quick resolutions to queries that save precious time. - Users value the **intelligent assistance** of Leena AI, praising its helpfulness in HR processes and employee engagement. - Users commend the **exceptional customer support** provided during the bot launch, ensuring a smooth implementation experience. - Users value the **efficiency and instant query resolution** provided by Leena AI, enhancing HR interactions significantly. **Cons:** - Users often face **technical issues** with Leena AI, including software limitations and slow updates affecting usability. - Users face **technical and software issues** with Leena AI, impacting its effectiveness and user experience. - Users experience **software bugs** that lead to technical issues, system glitches, and delayed updates impacting functionality. - Users note a **lack of features** , indicating a need for more integration options and advanced capabilities in Leena AI. - Users note **limited features** in Leena AI, highlighting the need for enhancements and expanded functionalities. #### What Are Recent G2 Reviews of Leena AI Autonomous Agent? **"[Leena AI - Autonomous Agent](https://www.g2.com/survey_responses/leena-ai-autonomous-agent-review-11420461)"** **Rating:** 5.0/5.0 stars *— Yashika T.* [Read full review](https://www.g2.com/survey_responses/leena-ai-autonomous-agent-review-11420461) --- **"[Efficient and Intuitive: A Great Tool for Internal HR Automation](https://www.g2.com/survey_responses/leena-ai-autonomous-agent-review-11455164)"** **Rating:** 5.0/5.0 stars *— Mayank A.* [Read full review](https://www.g2.com/survey_responses/leena-ai-autonomous-agent-review-11455164) --- #### What Are G2 Users Discussing About Leena AI Autonomous Agent? - [What needs improvement with Leena AI to better meet your HR automation needs?](https://www.g2.com/discussions/what-needs-improvement-with-leena-ai-to-better-meet-your-hr-automation-needs) - [How do you use Leena Ai?](https://www.g2.com/discussions/how-do-you-use-leena-ai) - [What is the use of Leena Ai?](https://www.g2.com/discussions/what-is-the-use-of-leena-ai) - [What does Leena AI do?](https://www.g2.com/discussions/what-does-leena-ai-do) - 1 upvote - [What is Leena Al?](https://www.g2.com/discussions/what-is-leena-al) ### 15. [LivePerson](https://www.g2.com/products/liveperson/reviews) LivePerson is the enterprise leader in digital customer conversations. Our digital customer conversation platform is trusted by the world’s biggest brands to accelerate their contact center transformation, orchestrate conversations across all channels, departments and systems, supercharge agent productivity, and deliver more personalized, AI-empowered customer experiences. Our platform is built for large, highly-regulated, consumer-facing enterprises. Hundreds of the world’s leading brands — including HSBC, Burberry, Chipotle, and Virgin Media — use our Conversational Cloud® platform to engage with millions of consumers safely and responsibly. We power a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of generative AI and large language models(LLM) for better business outcomes. With LivePerson’s solutions, you can understand what customers want, connect to the right channels, assist your agents, and embrace AI-powered automation — all in service of your business and customers. Here are some of the business outcomes brands are seeing with LivePerson: - 2x uptick in employee efficiency - 10X conversions vs. traditional digital - 20% boost in customer satisfaction - 90% automation containment rates - 50% decrease in agent attrition rates With LivePerson, you have the world’s largest dataset at your fingertips. The Conversational Cloud platform powers nearly 1 billion conversational interactions each month, making our AI more accurate than any competitor and used by every major industry across the world. We help you turn your customers’ words into actionable data — and dollar signs for your business. **Average Rating:** 4.3/5.0 **Total Reviews:** 185 **Who Is the Company Behind LivePerson?** - **Seller:** [LivePerson](https://www.g2.com/sellers/liveperson) - **Company Website:** https://www.liveperson.com/ - **Year Founded:** 1995 - **HQ Location:** New York, NY - **Twitter:** @LivePerson (10,758 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/164748/ (1,184 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Internet, Retail - **Company Size:** 43% Mid-Market, 33% Enterprise #### What Are LivePerson's Pros and Cons? **Pros:** - Features (35 reviews) - Ease of Use (31 reviews) - Helpful (28 reviews) - Artificial Intelligence (20 reviews) - Efficiency (19 reviews) **Cons:** - Learning Curve (21 reviews) - Complexity (14 reviews) - Steep Learning Curve (14 reviews) - Expensive (11 reviews) - Missing Features (10 reviews) ### What Do G2 Reviewers Say About LivePerson? *AI-generated summary from verified user reviews* **Pros:** - Users value the **robust AI support** of LivePerson, elevating customer engagement across various communication channels. - Users value the **ease of use** of LivePerson, noting its simple setup and efficient interaction capabilities. - Users appreciate the **helpful AI support** of LivePerson, enhancing customer engagement and ensuring quality interactions. - Users appreciate the **swift AI integration** of LivePerson, enhancing customer engagement and support efficiency significantly. - Users value the **operational efficiency** of LivePerson, enhancing engagement and streamlining complex customer support tasks. **Cons:** - Users find the **complex learning curve** of LivePerson challenging at first, despite helpful documentation and support. - Users face **complexity issues** with LivePerson's setup, interface, and reporting, making it challenging for novice users. - Users find the **steep learning curve** of LivePerson challenging, especially for new developers during onboarding. - Users find LivePerson to be **expensive** due to rising costs and resource-intensive implementation requirements. - Users find that LivePerson lacks **essential features** and improvements, affecting reliability and overall user experience. #### What Are Recent G2 Reviews of LivePerson? **"[Industry-Leading AI and True Omnichannel Messaging in One Powerful Platform](https://www.g2.com/survey_responses/liveperson-review-12211374)"** **Rating:** 4.0/5.0 stars *— Nataporn C.* [Read full review](https://www.g2.com/survey_responses/liveperson-review-12211374) --- **"[LivePerson: 24/7 AI Automation for Fast, Secure Omnichannel Customer Engagement](https://www.g2.com/survey_responses/liveperson-review-12275314)"** **Rating:** 4.5/5.0 stars *— Felice C.* [Read full review](https://www.g2.com/survey_responses/liveperson-review-12275314) --- ### 16. [IntelePeer](https://www.g2.com/products/intelepeer/reviews) IntelePeer empowers businesses to elevate their brands through exceptional customer experiences. With the only full-stack conversational AI platform, we automate interactions by: \* Delivering human-like interactions that drive meaningful outcomes and insights. \* Providing rapid, safe, and automated AI solutions with the fastest time-to-value. \* Offering a reliable and scalable enterprise-grade platform with unparalleled access to data and insights. \* Investing in and orchestrating cutting-edge AI, allowing businesses to leverage the latest technology with the control they need. We provide your customers what they need, when they need it by using AI to make every customer interaction better than the last. **Average Rating:** 3.8/5.0 **Total Reviews:** 9 **Who Is the Company Behind IntelePeer?** - **Seller:** [IntelePeer Cloud Communications](https://www.g2.com/sellers/intelepeer-cloud-communications) - **Year Founded:** 2003 - **HQ Location:** Dania, Florida, United States - **LinkedIn® Page:** https://www.linkedin.com/company/intelepeer/ (299 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Small-Business, 30% Enterprise #### What Are IntelePeer's Pros and Cons? **Pros:** - Useful (1 reviews) **Cons:** - Account Management (1 reviews) - Billing Issues (1 reviews) - Cost Transparency (1 reviews) - Expensive (1 reviews) - Poor Customer Support (1 reviews) ### What Do G2 Reviewers Say About IntelePeer? *AI-generated summary from verified user reviews* **Pros:** - Users find that IntelePeer offers a **reliable service** that consistently meets their communication needs. **Cons:** - Users experience significant **account management issues** , with inconsistencies in billing and poor customer support throughout the process. - Users face significant **billing issues** with IntelePeer, experiencing confusion and frustration over unexpected charges and unresolved invoices. - Users voice frustration over **cost transparency issues** , experiencing unexpected charges and poor customer support from IntelePeer. - Users criticize IntelePeer for its **expensive and unpredictable billing** practices, causing frustration and dissatisfaction with customer support. - Users experience **poor customer support** with IntelePeer, struggling to resolve billing issues and communicate with representatives. #### What Are Recent G2 Reviews of IntelePeer? **"[IntelePeer: A Promising Platform for AI-Powered Communication Automation with Room for Growth](https://www.g2.com/survey_responses/intelepeer-review-11459127)"** **Rating:** 4.5/5.0 stars *— Bhanu P.* [Read full review](https://www.g2.com/survey_responses/intelepeer-review-11459127) --- **"[Easy to Use](https://www.g2.com/survey_responses/intelepeer-review-11556866)"** **Rating:** 5.0/5.0 stars *— Kavin K.* [Read full review](https://www.g2.com/survey_responses/intelepeer-review-11556866) --- #### What Are G2 Users Discussing About IntelePeer? - [What is IntelePeer used for?](https://www.g2.com/discussions/what-is-intelepeer-used-for) ### 17. [PeopleReign](https://www.g2.com/products/peoplereign/reviews) PeopleReign is the industry's only action-taking AI platform for IT and HR employee service that manages the complete employee issue lifecycle—from predicting problems before they occur to eliminating them permanently. Pre-built workflows for the most common employee issues allow fast configuration with just a few clicks, and seamless integration with your existing technology stack enhances its capabilities while protecting your technology investment. PeopleReign is the only platform that guarantees measurable ROI in your first month. **Average Rating:** 4.9/5.0 **Total Reviews:** 7 **Who Is the Company Behind PeopleReign?** - **Seller:** [PeopleReign](https://www.g2.com/sellers/peoplereign) - **Company Website:** https://www.peoplereign.io - **Year Founded:** 2020 - **HQ Location:** San Jose, US - **LinkedIn® Page:** https://www.linkedin.com/company/42284837/ (31 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 63% Enterprise, 38% Mid-Market #### What Are PeopleReign's Pros and Cons? **Pros:** - Automation (2 reviews) - Deployment Ease (2 reviews) - Ease of Use (2 reviews) - Efficiency (1 reviews) - Features (1 reviews) **Cons:** - Integration Issues (1 reviews) ### What Do G2 Reviewers Say About PeopleReign? *AI-generated summary from verified user reviews* **Pros:** - Users highlight the **rapid automation capabilities** of PeopleReign, significantly enhancing employee experience with instant resolutions. - Users praise the **deployment ease** of PeopleReign, enabling rapid implementation and immediate value realization for enterprises. - Users value the **ease of use** of PeopleReign, benefiting from rapid deployment and streamlined support integration. - Users commend the **efficiency** of PeopleReign, noting rapid deployment and quick resolutions for IT and HR requests. - Users value the **quick deployment** of PeopleReign for seamless AI support integration in Teams or Slack. **Cons:** - Users note **integration issues** that necessitate additional customization efforts, especially for complex enterprise stacks. #### What Are Recent G2 Reviews of PeopleReign? **"[A True Partner in Our Agentic AI Journey](https://www.g2.com/survey_responses/peoplereign-review-12838934)"** **Rating:** 5.0/5.0 stars *— Verified User in Consumer Services* [Read full review](https://www.g2.com/survey_responses/peoplereign-review-12838934) --- **"[Outstanding Partner with Agility and Collaboration](https://www.g2.com/survey_responses/peoplereign-review-12939128)"** **Rating:** 5.0/5.0 stars *— Fernan K.* [Read full review](https://www.g2.com/survey_responses/peoplereign-review-12939128) --- ### 18. [Siit](https://www.g2.com/products/siit/reviews) Siit is the modern Service Desk for IT and internal operations teams. Our AI-powered platform streamlines ticketing, automates workflows, and enhances internal efficiency. Seamlessly integrating with existing tools, Siit eliminates complexity, accelerates resolution times, and transforms internal support into a strategic advantage. **Average Rating:** 5.0/5.0 **Total Reviews:** 29 **Who Is the Company Behind Siit?** - **Seller:** [Siit](https://www.g2.com/sellers/siit) - **Year Founded:** 1976 - **HQ Location:** Paris, FR - **Twitter:** @siitapp (35 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/siit-app (125 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software - **Company Size:** 55% Small-Business, 45% Mid-Market #### What Are Siit's Pros and Cons? **Pros:** - Ease of Use (19 reviews) - Integrations (13 reviews) - Customer Support (10 reviews) - Communication (9 reviews) - Communication Efficiency (9 reviews) **Cons:** - Inadequate Reporting (2 reviews) - Inadequate Reporting Features (2 reviews) - Integration Issues (2 reviews) - Connectivity Issues (1 reviews) - Limited Customization (1 reviews) ### What Do G2 Reviewers Say About Siit? *AI-generated summary from verified user reviews* **Pros:** - Users find Siit to be incredibly **easy to use** , streamlining support requests and enhancing communication efficiency. - Users highlight the **seamless Slack integration** of Siit, enhancing collaboration and automating support requests effortlessly. - Users value the **efficient customer support** provided by Siit, enhancing responsiveness and communication across teams. - Users laud the **seamless communication** of Siit, enhancing support interactions and streamlining internal processes effectively. - Users commend Siit for its **communication efficiency** , streamlining support and enhancing the request resolution process. **Cons:** - Users find the **inadequate reporting** of Siit limits their insights into support operations and customization options. - Users feel that Siit lacks **adequate reporting features** , limiting insights into support operations and customization options. - Users find **integration issues** with Siit, particularly regarding limited knowledge base connectivity beyond existing platforms. - Users find that **connectivity issues** can hinder the performance of Siit, impacting their overall experience. - Users suggest there is **limited customization** in Siit, indicating a need for more personalized options and advanced features. #### What Are Recent G2 Reviews of Siit? **"[AI works well with our Notion knowledge base](https://www.g2.com/survey_responses/siit-review-12771109)"** **Rating:** 5.0/5.0 stars *— Gatien D.* [Read full review](https://www.g2.com/survey_responses/siit-review-12771109) --- **"[Good fit if your company runs on Teams](https://www.g2.com/survey_responses/siit-review-12761625)"** **Rating:** 5.0/5.0 stars *— Callista R.* [Read full review](https://www.g2.com/survey_responses/siit-review-12761625) --- ### 19. [Zendesk for Employee Service](https://www.g2.com/products/zendesk-for-employee-service/reviews) Zendesk for Employee Service is an easy to use, AI-powered solution designed to streamline internal service delivery across IT Service Management (ITSM), Human Resources Service Management (HRSM), and other internal support. Built on the Zendesk Resolution Platform and powered by AI trained on 18+ billion service interactions, Zendesk empowers teams to provide fast, accurate resolutions, increasing employee satisfaction and productivity. Easy to implement, scale, and adapt across departments, Zendesk is designed to accommodate the evolving needs of growing organizations without costly developer resources. The platform offers pre-built integrations with popular IT and HR systems, along with robust data analytics to drive informed decisions. Whether you're looking to build a top-tier service desk, improve incident management, automate workflows, or boost self-service capabilities, Zendesk for Employee Service provides the ease of use, flexibility and scalability required for today's dynamic workplace. **Average Rating:** 4.5/5.0 **Total Reviews:** 100 **Who Is the Company Behind Zendesk for Employee Service?** - **Seller:** [Zendesk](https://www.g2.com/sellers/zendesk) - **Company Website:** https://www.zendesk.com - **Year Founded:** 2007 - **HQ Location:** San Francisco, CA - **Twitter:** @Zendesk (102,672 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/418095/ (7,302 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 54% Mid-Market, 26% Small-Business #### What Are Zendesk for Employee Service's Pros and Cons? **Pros:** - Useful (10 reviews) - Time-Saving (9 reviews) - AI Technology (6 reviews) - Easy Integrations (6 reviews) - Integrations (6 reviews) **Cons:** - AI Limitations (3 reviews) - Limited Features (2 reviews) - Limited Options (2 reviews) - Missing Features (2 reviews) - Slow Loading (2 reviews) ### What Do G2 Reviewers Say About Zendesk for Employee Service? *AI-generated summary from verified user reviews* **Pros:** - Users value the **quick access to answers** from Unleash, enhancing team sync and efficiency significantly. - Users value the **time-saving automation** of Zendesk for Employee Service, significantly enhancing team productivity and efficiency. - Users highlight the **intelligent AI assistant** features of Zendesk for Employee Service, enhancing support efficiency and productivity. - Users appreciate the **easy integrations** with Unleash, enabling quick setup and improved response to user queries. - Users value the **sophisticated integrations** of Zendesk for Employee Service, enhancing communication and boosting productivity effortlessly. **Cons:** - Users find the **AI limitations** in Zendesk for Employee Service hinder productivity and lack transparency in functionality. - Users find Zendesk for Employee Service has **limited features** , missing advanced options for complex ticket management and reporting. - Users find Zendesk for Employee Service offers **limited options** , lacking advanced features like ticket duplication and dependency management. - Users find the **missing advanced features** in Zendesk for Employee Service limit its functionality for complex needs. - Users face **slow loading times** with Zendesk, often needing to refresh for updated tickets and assignments. #### What Are Recent G2 Reviews of Zendesk for Employee Service? **"[Big Fan of Zendesk](https://www.g2.com/survey_responses/zendesk-for-employee-service-review-12524421)"** **Rating:** 5.0/5.0 stars *— Riley M.* [Read full review](https://www.g2.com/survey_responses/zendesk-for-employee-service-review-12524421) --- **"[A Game Changer for People Operations](https://www.g2.com/survey_responses/zendesk-for-employee-service-review-12800637)"** **Rating:** 5.0/5.0 stars *— Megan J.* [Read full review](https://www.g2.com/survey_responses/zendesk-for-employee-service-review-12800637) --- #### What Are G2 Users Discussing About Zendesk for Employee Service? - [What is the WFM process?](https://www.g2.com/discussions/tymeshift-what-is-the-wfm-process) - [What is Tymeshift Zendesk?](https://www.g2.com/discussions/what-is-tymeshift-zendesk) - [What is Tymeshift?](https://www.g2.com/discussions/what-is-tymeshift) - [What Tymeshift used for?](https://www.g2.com/discussions/what-tymeshift-used-for) ### 20. [Atomicwork](https://www.g2.com/products/atomicwork-atomicwork/reviews) Atomicwork is a modern service management platform powered by AI. Atomicwork empowers enterprises to deliver fast and scalable internal support for their employees on modern collaboration platforms like Microsoft Teams and Slack. Atomicwork connects employees, internal processes, and business systems, enhancing efficiency in support, service, and operations. **Average Rating:** 4.0/5.0 **Total Reviews:** 1 **Who Is the Company Behind Atomicwork?** - **Seller:** [Atomicwork](https://www.g2.com/sellers/atomicwork-03795238-1856-404d-a711-e4fbea2ba82c) - **Year Founded:** 2022 - **HQ Location:** Palo Alto, California, United States - **Twitter:** @atomicworkhq (2,066 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/atomicworkhq/ (120 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Enterprise #### What Are Atomicwork's Pros and Cons? **Pros:** - AI Integration (1 reviews) - Automation (1 reviews) - Automation Efficiency (1 reviews) - Customer Satisfaction (1 reviews) - Customer Support (1 reviews) **Cons:** - Integration Issues (1 reviews) - Limited Customization (1 reviews) ### What Do G2 Reviewers Say About Atomicwork? *AI-generated summary from verified user reviews* **Pros:** - Users value the **AI-driven workflows** of Atomicwork, enhancing efficiency and providing instant support across workspaces. - Users value the **automation and AI-driven workflows** of Atomicwork for streamlining tasks and enhancing efficiency. - Users value the **automation efficiency** of Atomicwork, streamlining workflows and ensuring instant support across workspaces. - Users value the **instant support and reliable automation** of Atomicwork, significantly enhancing productivity and workflow efficiency. - Users value the **instant support** of Atomicwork, enhancing workflow efficiency with quick information access and automation. **Cons:** - Users note that **integration issues** can hinder seamless functionality and suggest improvements for a better experience. - Users feel that **limited customization** options in Atomicwork hinder its overall flexibility and effectiveness. #### What Are Recent G2 Reviews of Atomicwork? **"[Atomicwork - Game Changer for Workflow Management](https://www.g2.com/survey_responses/atomicwork-review-11011757)"** **Rating:** 4.0/5.0 stars *— Ashok A.* [Read full review](https://www.g2.com/survey_responses/atomicwork-review-11011757) --- ### 21. [Kenyt](https://www.g2.com/products/kenyt/reviews) Kenyt.AI offers both managed and self-serve AI Assistants to improve customer engagement across marketing, sales and support. Working with over 1000+ customers across verticals like Real Estate, Hospitals & Healthcare, Education, eCommerce and Restaurants - Kenyt.AI is a 5-year-old company in the conversational AI space. With over a million messages being exchanged on its chatbots every month, Kenyt.AI has built reliable conversational flows that can capture up to 3X more leads from the existing marketing activities and improve sales conversions by up to 50%. Kenyt.AI also offers a self-serve option for customers looking to build chatbots on their own with extensive training material and an easy to use dashboard that can help you get running in under 3 minutes. **Average Rating:** 4.6/5.0 **Total Reviews:** 12 **Who Is the Company Behind Kenyt?** - **Seller:** [Kenyt Technologies](https://www.g2.com/sellers/kenyt-technologies) - **Year Founded:** 2017 - **HQ Location:** Hyderabad, IN - **LinkedIn® Page:** https://www.linkedin.com/company/kenytai (47 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 58% Mid-Market, 33% Small-Business #### What Are Kenyt's Pros and Cons? **Pros:** - Customer Support (3 reviews) - Efficiency (3 reviews) - Integrations (3 reviews) - Business Growth (2 reviews) - Customization (2 reviews) **Cons:** - Limited Analytics (2 reviews) - Feature Issues (1 reviews) - Limited Features (1 reviews) - Slow Loading (1 reviews) ### What Do G2 Reviewers Say About Kenyt? *AI-generated summary from verified user reviews* **Pros:** - Users commend Kenyt's **exceptional customer support** , highlighting perfect response times and overall satisfaction with the service. - Users find Kenyt to be highly **efficient and responsive** , greatly enhancing productivity and saving valuable time. - Users appreciate the **outstanding integration capabilities** of Kenyt, enhancing their marketing and lead generation efforts. - Users value the **business growth tools** of Kenyt, enhancing market reach and improving lead generation significantly. - Users praise the **customization and flexibility** of Kenyt, enhancing their experience with tailored solutions for business growth. **Cons:** - Users find the **limited analytics** capabilities of Kenyt a significant drawback for effective marketing assessment. - Users face **feature issues** with Kenyt, citing the lack of Google integration and analytics capabilities. - Users find the **limited features** of Kenyt disappointing, particularly the absence of Google integration and analytics. - Users experience **slow loading times** , which can lead to frustrating delays in receiving responses. #### What Are Recent G2 Reviews of Kenyt? **"[Impressive AI tool with various functioning](https://www.g2.com/survey_responses/kenyt-review-9707998)"** **Rating:** 4.5/5.0 stars *— Vrushti L.* [Read full review](https://www.g2.com/survey_responses/kenyt-review-9707998) --- **"[Best software for engagement and quick chats](https://www.g2.com/survey_responses/kenyt-review-11460243)"** **Rating:** 5.0/5.0 stars *— Aaron J.* [Read full review](https://www.g2.com/survey_responses/kenyt-review-11460243) --- #### What Are G2 Users Discussing About Kenyt? - [What is Kenyt used for?](https://www.g2.com/discussions/what-is-kenyt-used-for) ### 22. [Metoro](https://www.g2.com/products/metoro/reviews) Metoro is an AI SRE for Kubernetes based systems. It helps SREs, DevOps and Software Engineers handle production. Metoro autonomously monitors services and infrastructure to detect issues as they arise. Then it automatically root causes issues and fixes them by opening pull requests. It collects all telemetry required itself via eBPF - every container, service and host is instrumented at the kernel level at runtime - no code changes are needed. Users run one helm install to install Metoro into their clusters, then they're up and running. Set up is around 5 minutes. Metoro integrates at a deep level into your stack with these features: Deployment Verification - Metoro watches every change to your system - configuration, code changes, hardware changes and more. For each change it will identify risks and proactively check traces, metrics, logs, profiling information and events to verify that systems are operating effectively. Anomaly Detection - Metoro watches the state of all services - latencies, response codes, request rates, utilization and more. When something deviates, Metoro proactively investigates to verify that no degradation has occurred. If Metoro finds something, it pings your engineers with the problem, the root cause and the suggested remediations. Issue Categorization - As issues are discovered, Metoro checks previous issues to see if they are related. Metoro keeps these issues up to date so you can see when an issue last happened and what the severity is so you can prioritize effectively. Alert Investigation - Allocate alerts to Metoro to investigate. When the alert fires Metoro will follow any runbooks you provide or autonomously investigate to find the root cause. By the time your engineers get to their laptop, Metoro has often already root caused the problem. Assisted Debugging - If engineers are investigating an issue manually, they can delegate tasks to Metoro complete to speed up remediation. e.g. "Find the last rollout of the cart service, did metrics change"? Metoro is available as a SaaS, Bring Your Own Cloud (Metoro managed in your cloud), or fully on-prem. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **Who Is the Company Behind Metoro?** - **Seller:** [Metoro](https://www.g2.com/sellers/metoro) - **HQ Location:** San Fransisco, US - **LinkedIn® Page:** https://www.linkedin.com/company/98393849 (3 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are Recent G2 Reviews of Metoro? **"[Simplified Kubernetes Monitoring with Stellar Support](https://www.g2.com/survey_responses/metoro-review-12527464)"** **Rating:** 5.0/5.0 stars *— Jared J.* [Read full review](https://www.g2.com/survey_responses/metoro-review-12527464) --- ### 23. [Mizo](https://www.g2.com/products/mizo/reviews) AI Service Desk Automation for MSPs Mizo is the AI-powered automation platform built specifically for Managed Service Providers (MSPs) that want to scale faster, deliver a better customer experience, and free their engineers from repetitive service desk tasks. Traditional service desks are overwhelmed with ticket backlogs, manual triage, and outdated documentation. Mizo transforms that reality by combining automation with agentic AI, giving MSPs an intelligent system that learns from data, adapts to workflows, and continuously improves ticket resolution. With Mizo, every new ticket is analyzed in real time. The platform automatically categorizes, merges, and prioritizes requests, then dispatches them to the right technician. Engineers get contextual assistance — from sentiment analysis of end users to recommended next steps based on past resolutions and customer documentation. Recurring and routine tasks are automated end-to-end, while every interaction and solution is instantly documented and published to your knowledge base and tools, keeping information accurate and accessible. The result? Faster resolutions, fewer escalations, and happier customers. Engineers spend less time on manual triage or repetitive tasks and more time solving complex issues. MSP leaders gain visibility into workflows, reduce operational costs, and unlock new capacity without adding headcount. Mizo is designed for next-generation MSPs that want to be proactive, data-smart, and effortlessly scalable. By turning ticket chaos into real-time wins, Mizo empowers service desks to focus on what matters most: delivering value to clients. Key Benefits: - Reduce ticket backlog with AI-driven triage and dispatch - Improve engineer productivity with contextual assistance - Keep knowledge bases accurate with automated documentation - Automate recurring service desk tasks to save time and costs Mizo helps MSPs work smarter, respond faster, and scale with confidence. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **Who Is the Company Behind Mizo?** - **Seller:** [Mizo ](https://www.g2.com/sellers/mizo) - **Year Founded:** 2024 - **HQ Location:** Montreal, CA - **LinkedIn® Page:** https://www.linkedin.com/company/mizo-tech/ (6 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are Recent G2 Reviews of Mizo? **"[Simple, smart, and a real time-saver](https://www.g2.com/survey_responses/mizo-review-11743069)"** **Rating:** 5.0/5.0 stars *— Laurence S.* [Read full review](https://www.g2.com/survey_responses/mizo-review-11743069) --- ### 24. [TriagerFlow](https://www.g2.com/products/triagerflow/reviews) TriagerFlow is an AI-powered IT support tool that diagnoses and fixes tech problems through conversation. Instead of searching Google or waiting on IT, users describe their issue in plain English, answer up to two targeted follow-up questions, and receive exact fix steps — with one-click automatic execution on Windows, Mac, and Linux. Built for small and mid-sized businesses that need fast, reliable IT support without the cost of a dedicated IT team. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **Who Is the Company Behind TriagerFlow?** - **Seller:** [TriagerFlow](https://www.g2.com/sellers/triagerflow) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are Recent G2 Reviews of TriagerFlow? **"[Fast, Clear Step-by-Step Support That Truly Understands the Issue](https://www.g2.com/survey_responses/triagerflow-review-12468054)"** **Rating:** 5.0/5.0 stars *— Verified User in Telecommunications* [Read full review](https://www.g2.com/survey_responses/triagerflow-review-12468054) --- ### 25. [AgentDesk](https://www.g2.com/products/agentdesk/reviews) AgentDesk is an AI-powered customer support platform that resolves technical tickets autonomously: not with canned responses or draft suggestions, but with actual code changes. When a ticket arrives, an AI agent picks it up, clones the relevant repository into an isolated sandbox, investigates the codebase, identifies the root cause, writes a fix, runs your test suite, and opens a pull request. The ticket is updated with a structured summary of what was found, what was changed, and what to review. If the agent needs more context, it comments on the ticket and waits for a response. Every agent action is logged with a full audit trail. Configurable approval gates let teams require human sign-off before changes ship, or allow agents to work autonomously on low-risk issues. Three guardrail levels – strict, default, and lenient – control how much freedom agents have, with limits on files changed, lines of code, and blocked patterns. AgentDesk integrates with GitHub, JIRA, Azure DevOps, Vercel, and more, with bi-directional ticket sync, status mapping, and comment threading across platforms. The platform supports bring-your-own-key for Anthropic and OpenAI API access, so organisations control their LLM costs directly with no markup. Built for agencies, SaaS companies, and DevOps teams, AgentDesk supports multi-tenant white-label portals with custom branding, custom domains, and isolated data per client, so one team can manage support across multiple clients from a single dashboard. **Who Is the Company Behind AgentDesk?** - **Seller:** [Noice](https://www.g2.com/sellers/noice-30690998-71a3-4ffb-a404-eea39a991f7f) - **Year Founded:** 2017 - **HQ Location:** Melbourne, AU - **LinkedIn® Page:** https://www.linkedin.com/company/noicework (7 employees on LinkedIn®) ## What Is AI IT Agents Software? [ AI Agents](https://www.g2.com/categories/ai-agents) ## What Software Categories Are Similar to AI IT Agents Software? - [Chatbots Software](https://www.g2.com/categories/chatbots) - [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations) - [AI Agents for HR Software](https://www.g2.com/categories/ai-agents-for-hr)