# Best Enterprise AI Agents For Business Operations *By [Bijou Barry](https://research.g2.com/insights/author/bijou-barry)* Retell AI is the top-ranked AI agents platform for business operations, rated 4.8 out of 5 on G2 based on 2,600+ verified reviews. The platform excels at voice automation for phone and SMS workflows, though users flag pricing concerns at scale. ClickUp, Jira, and Guru tie at 4.6 stars, each serving distinct operational needs from task management to knowledge consolidation. 1. Retell AI — 4.8/5 (2,600+ reviews): Voice AI for phone, SMS, and chat automation 2. ClickUp — 4.6/5 (12,700+ reviews): AI assistance inside project and task management 3. Jira — 4.3/5 (7,800+ reviews): AI assistance for issue tracking and engineering workflows 4. Synthflow — 4.5/5 (1,000+ reviews): Voice AI agents for inbound and outbound calls 5. Guru — 4.7/5 (2,300+ reviews): AI knowledge platform for daily workflows *Updated June 2026. Based on 2026 G2 verified review data across 5 products.* Products classified in the overall AI Agents For Business Operations category are similar in many regards and help companies of all sizes solve their business problems. However, enterprise business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Enterprise Business AI Agents For Business Operations to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Enterprise Business AI Agents For Business Operations category. In addition to qualifying for inclusion in the AI Agents For Business Operations category, to qualify for inclusion in the Enterprise Business AI Agents For Business Operations category, a product must have at least 10 reviews left by a reviewer from an enterprise business. ## Top AI Agents For Business Operations at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Microsoft Copilot](https://www.g2.com/products/microsoft-microsoft-copilot/reviews) | 4.4/5.0 (294 reviews) | — | "[Seamless Microsoft Integration That Boosts Productivity Across Word, Excel, Outlook, and Teams](https://www.g2.com/survey_responses/microsoft-copilot-review-12954928)" | | 2 | [Retell AI](https://www.g2.com/products/retell-ai/reviews) | 4.8/5.0 (2,582 reviews) | Voice AI for phone, SMS, and chat automation | "[Property Management Made Easy!](https://www.g2.com/survey_responses/retell-ai-review-13024552)" | | 3 | [ClickUp](https://www.g2.com/products/clickup/reviews) | 4.6/5.0 (12,325 reviews) | AI assistance inside project and task management | "[Intuitive Interface but Slow Performance with Tasks](https://www.g2.com/survey_responses/clickup-review-12993610)" | | 4 | [Jira](https://www.g2.com/products/jira/reviews) | 4.3/5.0 (7,514 reviews) | AI assistance for issue tracking and engineering workflows | "[Fluent Ticket Management with Great UI and Powerful Integrations](https://www.g2.com/survey_responses/jira-review-12992662)" | | 5 | [ServiceNow AI Agents](https://www.g2.com/products/servicenow-ai-agents/reviews) | 4.3/5.0 (388 reviews) | — | "[ServiceNow AI Agents Streamline Workflows and Reduce Manual Effort](https://www.g2.com/survey_responses/servicenow-ai-agents-review-12617915)" | | 6 | [Synthflow](https://www.g2.com/products/synthflow/reviews) | 4.5/5.0 (1,010 reviews) | Voice AI agents for inbound and outbound calls | "[Clean, Intuitive UI That Streamlined Our Workflows Fast](https://www.g2.com/survey_responses/synthflow-review-12621357)" | | 7 | [Guru](https://www.g2.com/products/guru/reviews) | 4.7/5.0 (2,257 reviews) | AI knowledge platform for daily workflows | "[A fast and user-friendly knowledge platform with room to grow](https://www.g2.com/survey_responses/guru-review-11254414)" | | 8 | [Jotform AI Agents](https://www.g2.com/products/jotform-ai-agents/reviews) | 4.5/5.0 (619 reviews) | Trainable AI agents bolted to Jotform workflows | "[Practical and Fast—Set Up a Working Jotform AI Agent in a Day](https://www.g2.com/survey_responses/jotform-ai-agents-review-12998528)" | | 9 | [SOCi](https://www.g2.com/products/soci/reviews) | 4.5/5.0 (4,396 reviews) | — | "[SOCi Brings Multi-Location Reviews, Social, and Listings Together Efficiently](https://www.g2.com/survey_responses/soci-review-12780858)" | | 10 | [Asana](https://www.g2.com/products/asana/reviews) | 4.4/5.0 (13,173 reviews) | Project management with AI-assisted task workflows | "[Asana Finally Got My Team on the Same Page](https://www.g2.com/survey_responses/asana-review-13002169)" | --- ## What Are the Most Common Questions About AI Agents For Business Operations? *AI-generated · Last updated: May 26, 2026* ### Which is the best AI agent platform for automating business workflows? Based on G2 reviews, [Microsoft Copilot](https://www.g2.com/products/microsoft-microsoft-copilot/reviews) stands out in this dataset because verified users repeatedly describe it as helping automate routine work across Outlook, Excel, Teams, Word, and internal files without forcing them to switch tools. According to verified users, it is especially useful for drafting emails, summarizing meetings, organizing notes, analyzing data, and reducing repetitive manual work inside existing workflows. G2 reviewers mention that its strongest advantage is how deeply it fits into day-to-day business applications, although some users also note that outputs can be generic or require prompt refinement and human review for accuracy. ### What top AI automation platforms for cross-department workflows? Based on G2 reviews, buyers evaluating AI agents for business operations often look for tools that centralize work across functions instead of solving one isolated task. According to verified users, products in this category are commonly used to connect communications, task management, customer support, file access, or internal knowledge in one workflow. G2 reviewers mention strong themes around reducing context switching, helping teams collaborate across departments, and making it easier to route requests, summarize information, and keep work moving. In the review set, users repeatedly value automation that supports handoffs between teams, shared visibility, and faster follow-up on recurring operational work. **Here are some of the top-rated products on G2:** - [Microsoft Copilot](https://www.g2.com/products/microsoft-microsoft-copilot/reviews) – supports cross-app workflows by helping with emails, meetings, files, reports, and data analysis in Microsoft tools - [ClickUp](https://www.g2.com/products/clickup/reviews) – helps teams centralize tasks, docs, dashboards, and AI-assisted workflow coordination across departments - [Jira](https://www.g2.com/products/jira/reviews) – supports structured cross-team workflows through task tracking, workflow automation, and shared project visibility ### What top AI-powered business operations automation tools? Based on G2 reviews, the strongest AI-powered business operations automation tools are the ones users describe as reducing repetitive work while fitting into systems teams already use. According to verified users, common high-value use cases include automating internal requests, summarizing conversations, organizing tasks, handling inbound calls, drafting communications, and surfacing operational data faster. G2 reviewers mention that buyers should pay attention to how well a tool supports collaboration, integrates with current workflows, and reduces manual follow-up. In this review set, users consistently reward tools that improve speed, simplify process management, and make operational work easier to maintain at scale. **Here are some of the top-rated products on G2:** - [Microsoft Copilot](https://www.g2.com/products/microsoft-microsoft-copilot/reviews) – automates drafting, summarization, note organization, and analysis inside familiar Microsoft workflows - [ClickUp](https://www.g2.com/products/clickup/reviews) – supports operations automation with AI summaries, task creation, automations, and centralized work management - [Retell AI](https://www.g2.com/products/retell-ai/reviews) – helps automate inbound and outbound business calls, lead qualification, call routing, and appointment handling ### What top-rated AI business agents for productivity improvement? Based on G2 reviews, productivity-focused AI business agents tend to earn praise when they remove repetitive tasks without creating extra process overhead. According to verified users, the biggest productivity gains come from automating writing, summarization, scheduling support, task organization, customer call handling, and knowledge retrieval. G2 reviewers mention that ease of use matters as much as feature depth because teams adopt tools faster when they work naturally inside existing workflows. In this category, reviewers consistently value AI agents that help them spend less time on admin work and more time on decision-making, customer interactions, and higher-value operational priorities. **Here are some of the top-rated products on G2:** - [ClickUp](https://www.g2.com/products/clickup/reviews) – improves productivity with AI summaries, automations, dashboards, and centralized project coordination - [Jira](https://www.g2.com/products/jira/reviews) – helps teams stay productive through task tracking, agile workflows, and automation for recurring coordination work - [Microsoft Copilot](https://www.g2.com/products/microsoft-microsoft-copilot/reviews) – boosts productivity by helping with emails, meeting recaps, formula writing, notes, and content refinement ### Which AI operations assistant offers the best integration options? Based on G2 reviews, [Microsoft Copilot](https://www.g2.com/products/microsoft-microsoft-copilot/reviews) stands out for integration depth in this review set because users repeatedly highlight how it works across Outlook, Word, Excel, Teams, OneDrive, and SharePoint in one connected experience. According to verified users, that integration reduces context switching and makes it easier to draft messages, summarize discussions, access files, and analyze information without leaving the tools they already use. G2 reviewers mention that these connected workflows are one of the biggest reasons it improves operations efficiency, though some also note that prompt quality and output validation still matter for more complex tasks. ### What best AI agent solutions for enterprise task automation? Based on G2 reviews, enterprise buyers tend to value AI agent solutions that can automate repetitive work while fitting structured governance, existing platforms, and multi-team operations. According to verified users, strong solutions in this category support ticket triage, workflow routing, task summaries, internal knowledge access, customer communication, and large-scale operational coordination. G2 reviewers mention that enterprise readiness often shows up through centralized workflows, integration with business systems, and the ability to reduce manual effort without creating fragmented processes. In this review set, users consistently praise products that make routine enterprise tasks faster, easier to track, and less dependent on constant human handoffs. **Here are some of the top-rated products on G2:** - [Microsoft Copilot](https://www.g2.com/products/microsoft-microsoft-copilot/reviews) – supports enterprise task automation inside Microsoft apps with summaries, drafting, analysis, and file-driven assistance - [Retell AI](https://www.g2.com/products/retell-ai/reviews) – automates enterprise phone workflows like inbound support, qualification, scheduling, and call handling - [ServiceNow AI Agents](https://www.g2.com/products/servicenow-ai-agents/reviews) – helps automate repetitive service tasks, triage, incident handling, and workflow execution across support operations ### Which AI business agent is best for process optimization? Based on G2 reviews, [Microsoft Copilot](https://www.g2.com/products/microsoft-microsoft-copilot/reviews) is the strongest match in this dataset for process optimization because reviewers repeatedly describe it as helping streamline routine business work inside the systems teams already use. According to verified users, it improves process flow by reducing manual writing, summarizing meetings and email threads, organizing notes, assisting with formulas, and helping teams move faster without switching between apps. G2 reviewers mention that this embedded support is especially helpful for repetitive operational tasks, although they also caution that users should still review outputs and sometimes refine prompts to get the most useful results. ### What best AI tools for managing repetitive operational tasks? Based on G2 reviews, the best AI tools for repetitive operational tasks are the ones users describe as consistently saving time on recurring actions such as note-taking, data lookup, task updates, email drafting, customer call handling, and standardized internal workflows. According to verified users, strong products in this category reduce manual repetition while helping teams keep work organized in one place. G2 reviewers mention that buyers should look for tools that are easy to adopt, fit naturally into existing processes, and support reliable everyday execution. In this dataset, users repeatedly praise AI tools that reduce admin burden and let teams focus on more valuable operational work. **Here are some of the top-rated products on G2:** - [ClickUp](https://www.g2.com/products/clickup/reviews) – helps manage repetitive task coordination with automations, AI summaries, and centralized operational visibility - [Retell AI](https://www.g2.com/products/retell-ai/reviews) – automates repetitive call-based tasks like after-hours coverage, receptionist work, qualification, and follow-up - [ServiceNow AI Agents](https://www.g2.com/products/servicenow-ai-agents/reviews) – reduces manual service work through ticket handling, knowledge support, and routine workflow automation ### What best AI agents for reducing manual workload in operations? Based on G2 reviews, buyers looking to reduce manual workload in operations consistently prefer AI agents that automate repetitive communication, task updates, summaries, request routing, and customer interactions. According to verified users, the most useful platforms free teams from low-value admin work and give them more time for strategic or customer-facing tasks. G2 reviewers mention that strong agents in this category help centralize information, simplify follow-up, and reduce the need to jump between tools. Across the review set, users reward products that create measurable time savings, improve consistency, and remove common bottlenecks from day-to-day operational workflows. **Here are some of the top-rated products on G2:** - [ClickUp](https://www.g2.com/products/clickup/reviews) – reduces manual coordination by centralizing tasks, documents, automations, and AI-generated updates - [Retell AI](https://www.g2.com/products/retell-ai/reviews) – lowers manual workload by handling calls, missed-call coverage, lead qualification, and booking tasks - [ServiceNow AI Agents](https://www.g2.com/products/servicenow-ai-agents/reviews) – helps teams offload repetitive employee and service desk tasks through automated workflows and support actions ### Which AI business operations tool delivers the fastest ROI? Based on G2 reviews, [Microsoft Copilot](https://www.g2.com/products/microsoft-microsoft-copilot/reviews) appears to deliver the fastest ROI in this dataset because reviewers consistently describe immediate time savings from tasks they already perform every day. According to verified users, it quickly improves routine work such as drafting emails, summarizing meetings, organizing notes, and pulling insights from files across Microsoft tools. G2 reviewers mention that this makes adoption easier because teams do not need to rebuild their workflows around a new system to see value. While users still note the need for prompt refinement and review, the early productivity gains are a recurring theme in recent feedback. ## How Many AI Agents For Business Operations Products Does G2 Track? **Total Products under this Category:** 1,353 ### Category Stats (Jun 2026) - **Average Rating**: 4.6/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: Open.cx (+5.56%) - Among all products in this category, Open.cx recorded the largest rating increase compared to last month *Last updated: June 26, 2026* ## How Does G2 Rank AI Agents For Business Operations Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 178,900+ Authentic Reviews - 1,353+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. --- **Sponsored** ### Lyzr.ai Lyzr is an enterprise AI agent platform that helps organizations design, deploy, and operate autonomous and semi-autonomous agents across business functions such as customer service, sales, human resources, finance, and IT. The platform brings together an agent framework, a low-code studio, and a central control plane, so teams can move AI initiatives from pilot to full production with consistency and oversight. 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At the core of the platform is an agent framework paired with Architect and Agent Studio, which together support single-task and multi-agent workflows through code, low-code, or no-code. A central registry gives teams monitoring, access control, versioning, and traceable execution logs across every agent, regardless of who built it or on which framework. Connectors, SDKs, and APIs link agents to existing tools such as CRMs, ERPs, ITSM systems, data lakes, and messaging platforms, so agents operate inside current processes rather than replacing them. The result is a faster path from prototype to production, supported by reusable components and ready-made integrations. Built-in governance keeps regulated teams audit-ready, while simulation, evaluation workflows, and version and rollback controls reduce operational risk before and after agents go live. Because integration effort stays low and models and pipelines remain interchangeable, organizations can orchestrate the systems they already have and evolve over time without being locked into a single vendor. Typical use cases include secure knowledge assistants and retrieval-augmented search for employees and customers, customer support agents that handle classification, drafting, and resolution, and sales agents that support account research, outreach sequencing, and meeting scheduling. Lyzr also powers back-office automation across HR, finance, and IT service management, making it a practical choice for cross-team, multi-step processes that need coordination across several tools and data sources. 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[Microsoft Copilot](https://www.g2.com/products/microsoft-microsoft-copilot/reviews) Microsoft Copilot is an advanced AI-powered assistant designed to enhance productivity and streamline workflows across various Microsoft applications. By integrating seamlessly with tools like Word, Excel, PowerPoint, and Teams, Copilot offers intelligent suggestions, automates repetitive tasks, and provides real-time insights, enabling users to work more efficiently and creatively. Key Features and Functionality: - Intelligent Assistance: Copilot leverages advanced AI to understand context and provide relevant suggestions, helping users draft documents, create presentations, and analyze data more effectively. - Automation of Repetitive Tasks: By automating routine processes, Copilot reduces manual effort, allowing users to focus on more strategic activities. - Seamless Integration: Copilot integrates smoothly with Microsoft 365 applications, ensuring a cohesive user experience without the need for additional software. - Real-Time Collaboration: Enhances teamwork by offering real-time suggestions and insights during collaborative sessions in applications like Teams. - Data-Driven Insights: Analyzes data to provide actionable insights, aiding in informed decision-making and strategy development. Primary Value and User Benefits: Microsoft Copilot addresses the common challenges of time-consuming tasks and information overload by providing intelligent automation and insights. Users benefit from increased efficiency, reduced manual workload, and enhanced creativity. By streamlining workflows and offering real-time assistance, Copilot empowers professionals to focus on high-value tasks, ultimately driving productivity and innovation within organizations. **Average Rating:** 4.4/5.0 **Total Reviews:** 294 **How Do G2 Users Rate Microsoft Copilot?** - **Personalization:** 8.8/10 (Category avg: 8.7/10) - **Natural Language Understanding (NLU):** 8.7/10 (Category avg: 8.8/10) - **Route To Human:** 7.6/10 (Category avg: 8.8/10) - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.4/10) **Who Is the Company Behind Microsoft Copilot?** - **Seller:** [Microsoft](https://www.g2.com/sellers/microsoft) - **Year Founded:** 1975 - **HQ Location:** Redmond, Washington - **Twitter:** @microsoft (13,091,739 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/microsoft/ (231,632 employees on LinkedIn®) - **Ownership:** MSFT **Who Uses This Product?** - **Who Uses This:** Software Engineer, Project Manager - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 35% Small-Business, 33% Enterprise #### What Are Microsoft Copilot's Pros and Cons? **Pros:** - Ease of Use (75 reviews) - Efficiency (45 reviews) - Helpful (39 reviews) - Integrations (38 reviews) - Features (35 reviews) **Cons:** - Inaccuracy (42 reviews) - Poor Understanding (26 reviews) - Usage Limitations (20 reviews) - Accuracy Issues (19 reviews) - AI Limitations (13 reviews) ### What Do G2 Reviewers Say About Microsoft Copilot? *AI-generated summary from verified user reviews* **Pros:** - Users enjoy the **ease of use** of Microsoft Copilot, finding it user-friendly and efficient for their tasks. - Users value the **efficiency** of Microsoft Copilot, enabling them to focus on complex tasks while automating simpler ones. - Users find Microsoft Copilot to be **extremely helpful** , streamlining tasks and boosting productivity in daily work. - Users value the **seamless integration** of Microsoft Copilot with Microsoft 365 apps, enhancing productivity and workflows. - Users commend the **intelligent integration** of Microsoft Copilot with Microsoft 365 applications, enhancing productivity and efficiency. **Cons:** - Users experience **inaccuracy** in Microsoft Copilot's responses, requiring frequent adjustments and oversight for effective use. - Users experience **poor understanding** from Microsoft Copilot, leading to generic and contextually irrelevant responses at times. - Users find the **usage limitations** frustrating, with a cap on chats and a need for improved accuracy and creativity. - Users face **accuracy issues** with Microsoft Copilot, leading to false outputs and incomplete document generation. - Users note the **limited chat capacity** and accuracy issues of Microsoft Copilot compared to other AI tools. #### What Are Recent G2 Reviews of Microsoft Copilot? **"[Seamless Microsoft Integration That Boosts Productivity Across Word, Excel, Outlook, and Teams](https://www.g2.com/survey_responses/microsoft-copilot-review-12954928)"** **Rating:** 4.0/5.0 stars *— Ravindra N.* [Read full review](https://www.g2.com/survey_responses/microsoft-copilot-review-12954928) --- **"[Boosts Productivity with Microsoft 365 Integration](https://www.g2.com/survey_responses/microsoft-copilot-review-12867971)"** **Rating:** 4.5/5.0 stars *— Abdul H.* [Read full review](https://www.g2.com/survey_responses/microsoft-copilot-review-12867971) --- ### 2. [ServiceNow AI Agents](https://www.g2.com/products/servicenow-ai-agents/reviews) ServiceNow AI Agents act autonomously to get work done across IT, HR, customer service, app development, and every corner of your business. They proactively solve problems, drive exponential productivity, and handle everything from routine tasks to complex, multi-step processes. Built on a unified, open platform that combines AI, data, workflows, and security, ServiceNow AI Agents have real-time access to enterprise data from 450+ systems. Grounded in your business context, rules, and knowledge, they don't just recommend next steps. They execute work across any system in your enterprise, governed by your policies at every step. Choose from out-of-the-box agents or build custom ones with AI Agent Studio using natural language. Set guardrails, automate workflows, and deploy AI with governance and security built in from day one. The AI Agent Orchestrator coordinates teams of specialized agents to handle complex, multi-step workflows that single-agent solutions can't manage. For over 20 years, ServiceNow has powered work for the world's leading companies. 85% of the Fortune 500 trust ServiceNow, powering 80 billion workflows annually and over 100,000 AI use cases. Put AI to work for your people with ServiceNow. **Average Rating:** 4.3/5.0 **Total Reviews:** 388 **How Do G2 Users Rate ServiceNow AI Agents?** - **Personalization:** 8.6/10 (Category avg: 8.7/10) - **Natural Language Understanding (NLU):** 8.3/10 (Category avg: 8.8/10) - **Route To Human:** 8.5/10 (Category avg: 8.8/10) - **Has the product been a good partner in doing business?:** 8.2/10 (Category avg: 9.4/10) **Who Is the Company Behind ServiceNow AI Agents?** - **Seller:** [ServiceNow](https://www.g2.com/sellers/servicenow) - **Company Website:** https://www.servicenow.com/ - **Year Founded:** 2004 - **HQ Location:** Santa Clara, CA - **Twitter:** @servicenow (55,548 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/29352/ (35,081 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 34% Enterprise, 17% Mid-Market #### What Are ServiceNow AI Agents's Pros and Cons? **Pros:** - Efficiency (21 reviews) - Ease of Use (17 reviews) - Messaging Automation (14 reviews) - Easy Integrations (11 reviews) - Helpful (7 reviews) **Cons:** - Inaccuracy (10 reviews) - Poor Understanding (9 reviews) - Complex Configuration (8 reviews) - Limited AI (8 reviews) - Complex Usability (5 reviews) ### What Do G2 Reviewers Say About ServiceNow AI Agents? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **efficiency** of ServiceNow AI Agents, as they streamline tasks and improve overall workflows effortlessly. - Users appreciate the **ease of use** of ServiceNow AI Agents, facilitating quick adoption and efficiency in operations. - Users value the **automation of repetitive tasks** by ServiceNow AI Agents, enhancing efficiency and saving valuable time. - Users value the **easy integrations** of ServiceNow AI Agents, enhancing efficiency by seamlessly fitting into existing workflows. - Users value the **efficiency in automating workflows** , enhancing incident management and reducing response times across teams. **Cons:** - Users express concern over the **inaccuracy** of ServiceNow AI Agents, noting frequent misunderstandings and irrelevant recommendations. - Users find that ServiceNow AI Agents often have a **poor understanding** of nuanced queries, leading to generic and irrelevant responses. - Users find that **configuration is complex** , often needing time-consuming setups that complicate the overall user experience. - Users find ServiceNow AI Agents **overly rigid and limited** , often struggling with nuanced questions and requiring extensive setup. - Users find the **complex usability** of ServiceNow AI Agents challenging, often requiring significant time and effort to navigate. #### What Are Recent G2 Reviews of ServiceNow AI Agents? **"[ServiceNow AI Agents Streamline Workflows and Reduce Manual Effort](https://www.g2.com/survey_responses/servicenow-ai-agents-review-12617915)"** **Rating:** 4.5/5.0 stars *— Pradip G.* [Read full review](https://www.g2.com/survey_responses/servicenow-ai-agents-review-12617915) --- **"[Native AI agents that finally run on governed platform data](https://www.g2.com/survey_responses/servicenow-ai-agents-review-12776657)"** **Rating:** 5.0/5.0 stars *— rajesh s.* [Read full review](https://www.g2.com/survey_responses/servicenow-ai-agents-review-12776657) --- ### 3. [Jira](https://www.g2.com/products/jira/reviews) Jira provides a collaborative space to align on goals and priorities, track and collaborate on work, and gain valuable insights that drive better outcomes for your teams. Every team in your organization — from product to marketing and beyond — is empowered with the flexibility to work the way they want. And by seamlessly bringing that work together, Jira allows you to manage projects cohesively in one place. - From short projects to large cross-functional programs, break big ideas down into achievable steps. Organize work, create milestones, map dependencies, and let AI handle the heavy lifting. - Link work to goals so everyone can see how their work contributes to company objectives and stay aligned to what’s important. - Visualize work with lists, boards, calendars, and more. Make workflows for any process and integrate with the tools you love. - Get visibility into project progress, understand risks, and surface insights from real-time data to ensure delivery in on-time and in budget. Jira provides cross-functional planning and visibility that aligns work to outcomes — so that every team is able to deliver big ideas, together.  **Average Rating:** 4.3/5.0 **Total Reviews:** 7,514 **How Do G2 Users Rate Jira?** - **Personalization:** 9.6/10 (Category avg: 8.7/10) - **Natural Language Understanding (NLU):** 9.4/10 (Category avg: 8.8/10) - **Route To Human:** 9.4/10 (Category avg: 8.8/10) - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.4/10) **Who Is the Company Behind Jira?** - **Seller:** [Atlassian](https://www.g2.com/sellers/atlassian) - **Company Website:** https://www.atlassian.com/ - **Year Founded:** 2002 - **HQ Location:** Sydney and San Francisco - **Twitter:** @Atlassian (106,496 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/atlassian (21,081 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer, Senior Software Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 45% Mid-Market, 33% Enterprise #### What Are Jira's Pros and Cons? **Pros:** - Ease of Use (1154 reviews) - Project Management (855 reviews) - Task Tracking (799 reviews) - Features (721 reviews) - Task Management (588 reviews) **Cons:** - Learning Curve (680 reviews) - Complexity (503 reviews) - Learning Difficulty (452 reviews) - Overwhelming (343 reviews) - Slow Performance (325 reviews) ### What Do G2 Reviewers Say About Jira? *AI-generated summary from verified user reviews* **Pros:** - Users find Jira to be **intuitive and flexible** , enhancing their project management workflows effortlessly. - Users find Jira's **powerful and flexible project management** features enhance collaboration and improve task tracking effectively. - Users appreciate the **effective task tracking** in Jira, enabling seamless collaboration and insightful project management. - Users appreciate the **powerful and flexible features** of Jira for effective project management and collaboration. - Users appreciate the **powerful and flexible task management** in Jira, enhancing collaboration and project organization effortlessly. **Cons:** - Users find Jira's **learning curve steep** , often feeling overwhelmed by its complexity and initial setup challenges. - Users often find Jira's **complexity overwhelming** , struggling with its intricate interface and navigation difficulties. - Users find Jira presents a **steep learning curve** , making it overly complex and challenging for new users. - Users find Jira to be **overwhelming** due to its complexity and myriad of features, especially for new users. - Users face **slow performance** with Jira, especially during larger projects, multiple boards, and large datasets. #### What Are Recent G2 Reviews of Jira? **"[Fluent Ticket Management with Great UI and Powerful Integrations](https://www.g2.com/survey_responses/jira-review-12992662)"** **Rating:** 4.5/5.0 stars *— Nitin S.* [Read full review](https://www.g2.com/survey_responses/jira-review-12992662) --- **"[Jira Delivers Strong Traceability, Sprint Planning, and Automation](https://www.g2.com/survey_responses/jira-review-12809780)"** **Rating:** 5.0/5.0 stars *— Sundeep G.* [Read full review](https://www.g2.com/survey_responses/jira-review-12809780) --- #### What Are G2 Users Discussing About Jira? - [How is Jira transforming project management practices in agile software development teams?](https://www.g2.com/discussions/jira-how-is-jira-transforming-project-management-practices-in-agile-software-development-teams) - 11 comments, 8 upvotes - [How is Jira transforming project management practices in agile software development teams?](https://www.g2.com/discussions/how-is-jira-transforming-project-management-practices-in-agile-software-development-teams) - 6 comments, 4 upvotes - [What is Jira used for?](https://www.g2.com/discussions/what-is-jira-used-for) - 5 comments, 6 upvotes - [What is Jira Core used for?](https://www.g2.com/discussions/jira-core-what-is-jira-core-used-for) - 2 comments, 1 upvote - [Is Jira a good tool?](https://www.g2.com/discussions/is-jira-a-good-tool) - 13 comments, 4 upvotes ### 4. [Guru](https://www.g2.com/products/guru/reviews) Guru is the AI Source of Truth for your company—an AI knowledge platform that connects everything your teams know, makes it accessible everywhere you work, and keeps it accurate automatically. Guru unifies your company’s apps, chats, and docs into one governed knowledge layer, delivering cited, permission-aware answers, chat, and research across Slack, Teams, your browser, or even other AIs like ChatGPT and Claude. Every answer is grounded in verified knowledge, with built-in verification and lineage to ensure trust, compliance, and confidence at scale. Connect your knowledge. Access it everywhere. Build trust—automatically. **Average Rating:** 4.7/5.0 **Total Reviews:** 2,257 **How Do G2 Users Rate Guru?** - **Personalization:** 9.1/10 (Category avg: 8.7/10) - **Natural Language Understanding (NLU):** 8.8/10 (Category avg: 8.8/10) - **Route To Human:** 9.3/10 (Category avg: 8.8/10) - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.4/10) **Who Is the Company Behind Guru?** - **Seller:** [Guru](https://www.g2.com/sellers/guru) - **Company Website:** https://www.getguru.com - **Year Founded:** 2013 - **HQ Location:** Philadelphia, PA - **Twitter:** @Guru_HQ (4,242 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/5129180/ (2,457 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Customer Service Representative, Customer Success Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 59% Mid-Market, 29% Enterprise #### What Are Guru's Pros and Cons? **Pros:** - Ease of Use (742 reviews) - Helpful (418 reviews) - Comprehensive Information (315 reviews) - Easy Access (298 reviews) - Information Accuracy (287 reviews) **Cons:** - Search Functionality (152 reviews) - Inefficient Search (149 reviews) - Search Functionality Issues (138 reviews) - Inefficient Searching (136 reviews) - Organizational Challenges (110 reviews) ### What Do G2 Reviewers Say About Guru? *AI-generated summary from verified user reviews* **Pros:** - Users find Guru's interface **easy to use** , enabling quick access to information through intuitive navigation and design. - Users value the **ease of use and customization** in Guru, enhancing team productivity and integration with tools. - Users value the **comprehensive information** in Guru, facilitating efficient and effective customer service without delays. - Users find **easy access** to information with Guru, enhancing their productivity and support interactions effortlessly. - Users value the **information accuracy** of Guru, which enhances efficiency and allows for swift issue resolution. **Cons:** - Users note that the **search functionality can be slow** when dealing with large amounts of content. - Users find the **search functionality inefficient** , leading to slower results and difficulties in organizing saved content. - Users experience **search functionality issues** with slow results and challenges in organizing vast amounts of content. - Users struggle with **inefficient searching** in Guru, often requiring specific keywords to find the right cards. - Users find **organizational challenges** with Guru, noting slow search results and difficulty managing large collections of content. #### What Are Recent G2 Reviews of Guru? **"[Automated Verification Keeps Our Knowledge Repository Trustworthy](https://www.g2.com/survey_responses/guru-review-12959405)"** **Rating:** 5.0/5.0 stars *— Dairon P.* [Read full review](https://www.g2.com/survey_responses/guru-review-12959405) --- **"[A fast and user-friendly knowledge platform with room to grow](https://www.g2.com/survey_responses/guru-review-11254414)"** **Rating:** 5.0/5.0 stars *— Iasmin L.* [Read full review](https://www.g2.com/survey_responses/guru-review-11254414) --- #### What Are G2 Users Discussing About Guru? - [What does Guru do?](https://www.g2.com/discussions/what-does-guru-do) - 3 comments - [How do I use the Guru app?](https://www.g2.com/discussions/how-do-i-use-the-guru-app) - 1 upvote - [What is Guru platform?](https://www.g2.com/discussions/guru-what-is-guru-platform) - 2 comments - [What is Guru software?](https://www.g2.com/discussions/what-is-guru-software) - 1 upvote ### 5. [SOCi](https://www.g2.com/products/soci/reviews) SOCi is redefining how multi-location enterprises achieve local and AI search visibility with the world’s first agentic workforce. Built specifically for distributed brands, SOCi’s brand-trained agents are guided by a unified visibility engine that autonomously executes and optimizes local marketing work across AI search, GEO ecosystems, social, and reviews — ensuring every location is visible, discoverable, and growing in today’s geo-driven landscape. Trusted by leading brands like Ford, Ace Hardware, and Liberty Tax, and recognized by Fast Company as one of the World’s Most Innovative Companies, SOCi transforms marketing from software you manage into work that gets done — intelligently, consistently, and at scale. Learn more at www.soci.ai or contact hello@soci.ai MEET SOCi GENIUS AGENTS: Trained on your brand, data, and guidelines, Genius Agents work 24/7 across every location, managing local search, social, and reputation for you. Local search, social, and reputation are all connected. When Genius Agents work together, sharing insights and coordinating plans, they unlock even greater value. Genius Local Search Agent: Drives local SEO and AI search visibility by analyzing signals, optimizing listings, and publishing Google Posts. Genius Social Agent: Publishes and manages social content and engagements, guided by customer signals and market trends. Genius Reputation Agent: Responds to all reviews, analyzes surveys, and uses customer feedback to uncover insights and sentiment trends. ADDITIONAL SOLUTIONS: Pages: Create customizable, search-optimized local landing pages to maximize visibility and drive conversions. Locators: Make it easy for customers to find your nearby locations and products with SEO-friendly locator pages. Boost & Ads: Auto-generate and deploy hyper-localized ad campaigns across all your locations, tailored to local audiences. Forms & Surveys: Automate localized forms and surveys across every location to capture customer insights, generate leads, manage feedback, and collect first-party data. **Average Rating:** 4.5/5.0 **Total Reviews:** 4,396 **How Do G2 Users Rate SOCi?** - **Personalization:** 8.7/10 (Category avg: 8.7/10) - **Natural Language Understanding (NLU):** 8.4/10 (Category avg: 8.8/10) - **Route To Human:** 8.8/10 (Category avg: 8.8/10) - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.4/10) **Who Is the Company Behind SOCi?** - **Seller:** [SOCi](https://www.g2.com/sellers/soci) - **Company Website:** https://www.soci.ai/ - **Year Founded:** 2012 - **HQ Location:** San Diego, California - **LinkedIn® Page:** https://www.linkedin.com/company/soci-inc-/ (632 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, Property Manager - **Top Industries:** Real Estate, Marketing and Advertising - **Company Size:** 51% Small-Business, 30% Mid-Market #### What Are SOCi's Pros and Cons? **Pros:** - Ease of Use (598 reviews) - Post Scheduling (424 reviews) - Helpful (351 reviews) - Centralized Management (348 reviews) - Scheduling (323 reviews) **Cons:** - Missing Features (138 reviews) - Limited Features (124 reviews) - Posting Issues (114 reviews) - Learning Curve (113 reviews) - Improvement Needed (85 reviews) ### What Do G2 Reviewers Say About SOCi? *AI-generated summary from verified user reviews* **Pros:** - Users find SOCi's **ease of use** remarkable, enjoying effortless social media management and straightforward setup. - Users appreciate the **ease of post scheduling** with SOCi, making content management convenient and user-friendly. - Users value the **helpful support** from SOCi, enhancing review management and social media engagement effectively. - Users value the **centralized management** of SOCi, simplifying social media oversight and saving valuable time. - Users value the **ease of scheduling posts** with SOCi, streamlining social media management for busy teams. **Cons:** - Users express concern over **missing features** like robust report customizations and accurate listings monitoring in SOCi. - Users express the need for **more options and features** in SOCi, limiting their engagement and efficiency. - Users find it frustrating that **Facebook posts don't sync to SOCi's calendar** and custom reporting is inadequate. - Users find a **steep learning curve** with SOCi, requiring time and better training to navigate effectively. - Users note the **improvement needed** in accuracy monitoring and flexible reporting, impacting overall platform effectiveness and workflow. #### What Are Recent G2 Reviews of SOCi? **"[SOCi Streamlines Local Marketing with a Powerful All-in-One Dashboard](https://www.g2.com/survey_responses/soci-review-12410019)"** **Rating:** 5.0/5.0 stars *— Layth A.* [Read full review](https://www.g2.com/survey_responses/soci-review-12410019) --- **"[SOCi Brings Multi-Location Reviews, Social, and Listings Together Efficiently](https://www.g2.com/survey_responses/soci-review-12780858)"** **Rating:** 4.5/5.0 stars *— Jason N.* [Read full review](https://www.g2.com/survey_responses/soci-review-12780858) --- ### 6. [IBM watsonx Orchestrate](https://www.g2.com/products/ibm-watsonx-orchestrate/reviews) IBM® watsonx Orchestrate® puts AI to work for automating complex workflows and processes at scale, without changing your existing systems and tools. IBM watsonx Orchestrate helps you build, deploy and manage powerful AI assistants and agents, enabling seamless collaboration between them, to create one unified user experience. It can easily integrate with your existing business systems by connecting to multiple proprietary and third-party AI models or automation tools from 100+ enterprise apps. This allows the solution to adapt to your business needs instead of forcing you to adapt to generative AI. It is built on top of watsonx, which is a generative AI solution that allows the user to access multiple foundation models while emphasizing on enterprise-grade security, governance, and compliance. The outcome? Less manual work. Faster decisions. Increased AI productivity. A more efficient business— at scale. IBM watsonx Orchestrate offers the following: - Multi-agent orchestration - Easily deploy, manage, and govern a heterogenous network of AI assistants and agents, across their lifecycle. Enable smooth collaboration amongst multiple AI assistants and agents, whether they are built in-house or from third-party vendors, for a unified user experience. Work across hybrid cloud environments while integrating with complex tech stacks, wherever they reside. Empower employees with self-service access to AI assistants and agents so that they can focus more on what matters most to them. - Low-code agent builder and pre-built agents – Quickly build and deploy custom-built or pre-built AI agents using a range of low-code to pro-code tools, designed for everyday business users as well as professional developers. Easily leverage a software development kit (SDK) that includes tools, documentation, and code samples for faster turnaround times. Accelerate your agentic automation journey with pre-built agents built for specific business domains like human resources, sales, procurement, customer service and more. - Complex business workflow and process automation optimization - Streamline essential processes and reduce manual workflows to get faster ROIs by integrating with current systems or multiple third-party models. Simplify access to several tools and leverage ready-made integrations with 100+ leading enterprise apps including those from Microsoft, Salesforce, SAP, ServiceNow, Workday and more. Key Highlights: 1. Several tools and ready-to-use integrations designed for connecting with 100+ leading enterprise apps, for faster time to value. 2. A set of pre-built agents for specific business domains (like human resources, procurement, sales and more), as well as custom agent building capabilities including a range of low-code to pro-code authoring tools, for adapting to enterprise specific needs. 3. Multi-agent orchestration to enable hassle-free collaboration between several AI assistants, agents, and applications for a unified user experience. **Average Rating:** 4.4/5.0 **Total Reviews:** 368 **How Do G2 Users Rate IBM watsonx Orchestrate?** - **Personalization:** 8.6/10 (Category avg: 8.7/10) - **Natural Language Understanding (NLU):** 8.9/10 (Category avg: 8.8/10) - **Route To Human:** 8.6/10 (Category avg: 8.8/10) - **Has the product been a good partner in doing business?:** 8.4/10 (Category avg: 9.4/10) **Who Is the Company Behind IBM watsonx Orchestrate?** - **Seller:** [IBM](https://www.g2.com/sellers/ibm) - **Company Website:** https://www.ibm.com - **Year Founded:** 1911 - **HQ Location:** Armonk, New York, United States - **Twitter:** @IBMSecurity (74,660 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1009/ (328,202 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer, Senior Software Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 42% Enterprise, 38% Small-Business #### What Are IBM watsonx Orchestrate's Pros and Cons? **Pros:** - Ease of Use (61 reviews) - Easy Integrations (31 reviews) - Automation (29 reviews) - AI Integration (28 reviews) - Integrations (24 reviews) **Cons:** - Learning Curve (22 reviews) - Complexity (17 reviews) - Integration Issues (13 reviews) - Missing Features (12 reviews) - Expensive (11 reviews) ### What Do G2 Reviewers Say About IBM watsonx Orchestrate? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of IBM watsonx Orchestrate, streamlining workflows and enhancing AI adoption effortlessly. - Users appreciate the **easy integrations** with various platforms, streamlining workflows and enhancing marketing efficiency. - Users value the **automation capabilities** of IBM Watsonx Orchestrate, simplifying task management and improving efficiency effortlessly. - Users praise the **transformative AI integration** in IBM watsonx Orchestrate, simplifying complex workflows seamlessly. - Users value the **seamless integrations** of IBM Watsonx Orchestrate, enabling efficient workflows across multiple platforms. **Cons:** - Users face a significant **learning curve** with IBM watsonx Orchestrate, especially in effectively utilizing its features. - Users often find **complexity in usability** and setup of IBM watsonx Orchestrate, impacting overall efficiency. - Users often face **integration issues** , with complicated setups and missing features hindering overall functionality and usability. - Users often experience **missing features** with IBM watsonx Orchestrate, impacting usability and complicating effectiveness. - Users find IBM watsonx Orchestrate **expensive** , making it less suitable for small businesses facing budget constraints. #### What Are Recent G2 Reviews of IBM watsonx Orchestrate? **"[good product, steep learning curve but worth it](https://www.g2.com/survey_responses/ibm-watsonx-orchestrate-review-12594759)"** **Rating:** 4.5/5.0 stars *— Harsh C.* [Read full review](https://www.g2.com/survey_responses/ibm-watsonx-orchestrate-review-12594759) --- **"[Intuitive AI Skills and Seamless Integrations That Streamline Marketing Workflows](https://www.g2.com/survey_responses/ibm-watsonx-orchestrate-review-12592830)"** **Rating:** 4.5/5.0 stars *— bhagyashri d.* [Read full review](https://www.g2.com/survey_responses/ibm-watsonx-orchestrate-review-12592830) --- #### What Are G2 Users Discussing About IBM watsonx Orchestrate? - [What is IBM Watson Assistant used for?](https://www.g2.com/discussions/what-is-ibm-watson-assistant-used-for) - 1 comment - [Is IBM Watson assistant free?](https://www.g2.com/discussions/is-ibm-watson-assistant-free) - 2 comments - [What are three applications of IBM Watson?](https://www.g2.com/discussions/ibm-watson-assistant-what-are-three-applications-of-ibm-watson) - 1 comment - [What is IBM Watson assistant?](https://www.g2.com/discussions/what-is-ibm-watson-assistant) - 1 comment ### 7. [Birdeye](https://www.g2.com/products/birdeye/reviews) Birdeye builds AI agents for multi-location brands — trusted by the largest enterprise brands globally, including Sutter Health, Aspen Dental, Sun Auto and Caesars Entertainment. We give you AI coworkers at every location — for marketing, operations, and customer experience — that do the jobs your business needs done by employing multiple agents that work together to win AI visibility, convert demand, and deliver a consistent customer experience. AI Coworkers → Do the Jobs Jay (marketing), Robin (operations), and Myna (customer experience) own the work across your locations — from AI search visibility, reviews, listings, and social, to front desk and appointment booking, to surveys, ticketing, and insights. You're not buying features. You're adding AI staff to every location. So the work gets done at every location — without stretching your team thinner. Agents → Do the Work Each coworker employs multiple agents that work together to complete a job. The way those agents work is what makes us different. Most software tells you what's happening; our agents decide what to do — and do it, with your approval. They consolidate every signal across every location, whether it lives in Birdeye or one of your 3,000+ integrations; reason with your brand voice and industry context; and act — together — to drive the outcome. So one review, one campaign, one missed call becomes a finished outcome, not a task sitting in a dashboard. Enterprise-Ready → Built for Scale SSO, audit logging, HIPAA, SOC 2, and GDPR. Role-based access, tiered approvals, and location-level reporting give corporate and local teams the control they need. So you stay in control while AI handles execution across hundreds of locations. With teams across the U.S., U.K., Australia, and India, Birdeye is redefining how enterprises win locally at scale. **Average Rating:** 4.7/5.0 **Total Reviews:** 3,976 **How Do G2 Users Rate Birdeye?** - **Personalization:** 9.4/10 (Category avg: 8.7/10) - **Natural Language Understanding (NLU):** 8.6/10 (Category avg: 8.8/10) - **Route To Human:** 9.3/10 (Category avg: 8.8/10) - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.4/10) **Who Is the Company Behind Birdeye?** - **Seller:** [Birdeye](https://www.g2.com/sellers/birdeye) - **Company Website:** https://www.birdeye.com - **Year Founded:** 2012 - **HQ Location:** Palo Alto, CA - **Twitter:** @BirdEye_ (5,232 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2837064/ (1,430 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, Marketing Manager - **Top Industries:** Hospital & Health Care, Real Estate - **Company Size:** 48% Small-Business, 35% Mid-Market #### What Are Birdeye's Pros and Cons? **Pros:** - Ease of Use (1019 reviews) - Helpful (1009 reviews) - Review Management (851 reviews) - Customer Support (720 reviews) - Features (589 reviews) **Cons:** - Missing Features (232 reviews) - Improvement Needed (158 reviews) - Review Management (158 reviews) - Learning Curve (139 reviews) - Limited Features (138 reviews) ### What Do G2 Reviewers Say About Birdeye? *AI-generated summary from verified user reviews* **Pros:** - Users find Birdeye's platform remarkably **easy to use** , with seamless navigation and efficient review management. - Users appreciate the **helpful customer support** of Birdeye, which efficiently resolves issues and enhances user experience. - Users commend Birdeye for its **effective review management tools** , enhancing communication and boosting online reputation significantly. - Users praise Birdeye's **exceptional customer support** , highlighting their dedication to seamless integration and effective communication. - Users love the **easy-to-use features** of Birdeye, significantly improving communication and simplifying patient interactions. **Cons:** - Users note the **missing features** in Birdeye, expressing a desire for additional capabilities and integrations. - Users note that the **UI performance and AI chatbot** need significant improvements to enhance overall usability and effectiveness. - Users find the **review management process confusing** , especially with updates and integration challenges affecting usability. - Users face a noticeable **learning curve** with Birdeye, making initial navigation somewhat challenging before mastering the platform. - Users note **limited features** in Birdeye, with requests for more intuitive options and enhanced AI capabilities. #### What Are Recent G2 Reviews of Birdeye? **"[Birdeye Centralizes Reviews and Messaging with Time-Saving Automation](https://www.g2.com/survey_responses/birdeye-review-12966062)"** **Rating:** 5.0/5.0 stars *— Lee M.* [Read full review](https://www.g2.com/survey_responses/birdeye-review-12966062) --- **"[Intuitive Platform, Excellent Onboarding, and Growing Reviews with Birdeye](https://www.g2.com/survey_responses/birdeye-review-13030727)"** **Rating:** 5.0/5.0 stars *— Jenna T.* [Read full review](https://www.g2.com/survey_responses/birdeye-review-13030727) --- #### What Are G2 Users Discussing About Birdeye? - [What makes Birdeye a preferred tool for businesses looking to improve their online reputation and customer feedback management?](https://www.g2.com/discussions/what-makes-birdeye-a-preferred-tool-for-businesses-looking-to-improve-their-online-reputation-and-customer-feedback-management) - 1 comment - [What is Birdeye used for?](https://www.g2.com/discussions/what-is-birdeye-used-for) - 1 comment - [Are BirdEye reviews fake?](https://www.g2.com/discussions/are-birdeye-reviews-fake) - 2 comments - [How much is BirdEye monthly?](https://www.g2.com/discussions/how-much-is-birdeye-monthly) - 1 comment - [What does BirdEye cost?](https://www.g2.com/discussions/what-does-birdeye-cost) - 1 comment ### 8. [Kore.AI](https://www.g2.com/products/kore-ai/reviews) Kore.ai, a leader in enterprise AI, accelerates business outcomes from AI with agentic AI applications built on the industry-leading Kore.ai Agent Platform. Its growing catalogue includes pre-built solutions for banking, healthcare, and retail; horizontal applications for IT, HR, and recruiting; and marketplace that help enterprises deploy AI agents quickly across additional industries and use cases. Open and agnostic by design, Kore.ai gives organizations flexibility in choosing AI models, cloud infrastructure, and enterprise systems. Trusted by nearly 500 Global 2000 companies, Kore.ai enables secure, scalable AI adoption worldwide. With its roots grounded in the Enterprise, Kore.ai brings years of experience in AI applications for customer service, workplace productivity and process automation. The company has a strong patent portfolio in the AI space and has been recognized as a leader and an innovator by top analysts. Headquartered in Orlando, Kore.ai has a network of offices to support customers in India, the UK, the Middle East, Japan, South Korea, and Europe. Visit Kore.ai to learn more. **Average Rating:** 4.6/5.0 **Total Reviews:** 382 **How Do G2 Users Rate Kore.AI?** - **Personalization:** 9.0/10 (Category avg: 8.7/10) - **Natural Language Understanding (NLU):** 9.2/10 (Category avg: 8.8/10) - **Route To Human:** 9.0/10 (Category avg: 8.8/10) - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.4/10) **Who Is the Company Behind Kore.AI?** - **Seller:** [Kore.ai](https://www.g2.com/sellers/kore-ai-87d44a58-d726-4ac9-9dc4-290730d220bc) - **Company Website:** https://kore.ai - **Year Founded:** 2013 - **HQ Location:** Orlando, FL - **Twitter:** @koredotai (5,659 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3602865/ (1,275 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer, Associate - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 41% Enterprise, 31% Small-Business #### What Are Kore.AI's Pros and Cons? **Pros:** - Ease of Use (206 reviews) - Features (117 reviews) - Chatbot Development (96 reviews) - Integrations (85 reviews) - Easy Integrations (74 reviews) **Cons:** - Learning Curve (46 reviews) - Usage Limitations (43 reviews) - Slow Performance (39 reviews) - Slow Loading (31 reviews) - Software Bugs (29 reviews) ### What Do G2 Reviewers Say About Kore.AI? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** in Kore.AI, enjoying effortless configurations and smooth integrations. - Users appreciate the **intuitive UI** and **effortless configurations** , making bot development accessible and satisfying. - Users value the **simplicity and user-friendliness** of Kore.AI for building effective chatbots easily. - Users appreciate the **effortless integration** capabilities of Kore.AI, enhancing their ability to connect with third-party APIs. - Users love the **easy integrations** of Kore.AI, allowing smooth connectivity with various third-party APIs and platforms. **Cons:** - Users find the **learning curve steep** , highlighting complexity and a need for enhanced resources for easier use. - Users experience **usage limitations** with Kore.AI, facing challenges in data interaction and batch testing restrictions. - Users report **slow performance** with Kore.AI, experiencing lags and loading issues that hinder their experience. - Users experience **slow loading** times with Kore.ai applications, impacting their workflow during updates and feature additions. - Users experience **software bugs** like stutters, loading issues, and occasional data editing problems, impacting usability. #### What Are Recent G2 Reviews of Kore.AI? **"[A Great First Platform for Learning and Building Chatbots](https://www.g2.com/survey_responses/kore-ai-review-12698539)"** **Rating:** 4.5/5.0 stars *— Yashwanth K.* [Read full review](https://www.g2.com/survey_responses/kore-ai-review-12698539) --- **"[Smart No-Code AI That Deflects Tickets and Delivers Clear ROI](https://www.g2.com/survey_responses/kore-ai-review-12546346)"** **Rating:** 5.0/5.0 stars *— Achyuth Kumar K.* [Read full review](https://www.g2.com/survey_responses/kore-ai-review-12546346) --- ### 9. [Joule](https://www.g2.com/products/joule/reviews) Joule is an AI copilot that’s grounded in an organization's business data and infused with AI agents. It proactively assists employees in every cloud application they use while automating complex processes. Joule is designed to free teams from busy work and helps them work more efficiently with simple, natural language requests. Employees receive a continuous AI experience that connects data and workflows across SAP and third-party systems. Joule aims to enable faster, data-driven decisions with immediate, context-rich insights and automates multi-step workflows with a system of collaborative AI agents. **Average Rating:** 4.3/5.0 **Total Reviews:** 78 **How Do G2 Users Rate Joule?** - **Personalization:** 7.6/10 (Category avg: 8.7/10) - **Natural Language Understanding (NLU):** 8.3/10 (Category avg: 8.8/10) - **Route To Human:** 8.2/10 (Category avg: 8.8/10) - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.4/10) **Who Is the Company Behind Joule?** - **Seller:** [SAP](https://www.g2.com/sellers/sap) - **Company Website:** https://www.sap.com/ - **Year Founded:** 1972 - **HQ Location:** Walldorf - **Twitter:** @SAP (297,052 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/sap/ (141,955 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 31% Small-Business, 29% Enterprise #### What Are Joule's Pros and Cons? **Pros:** - Ease of Use (29 reviews) - Efficiency (25 reviews) - Useful (21 reviews) - Time-Saving (20 reviews) - Automation (15 reviews) **Cons:** - AI Limitations (21 reviews) - Usage Limitations (15 reviews) - Inaccuracy (11 reviews) - Context Understanding (8 reviews) - Integration Issues (8 reviews) ### What Do G2 Reviewers Say About Joule? *AI-generated summary from verified user reviews* **Pros:** - Users find Joule's **ease of use** remarkable, appreciating its user-friendly interface and quick setup for seamless workflows. - Users benefit from Joule's **instant response and automation** , streamlining workflows and enhancing decision-making effortlessly. - Users commend Joule for its **seamless integration** within SAP apps, enhancing workflow efficiency and saving valuable time. - Users find Joule's **time-saving automation** features invaluable, significantly enhancing workflow efficiency and decision-making speed. - Users value the **automation capabilities** of Joule, enhancing efficiency and simplifying complex tasks in SAP systems. **Cons:** - Users note **generic or incomplete responses** from Joule, especially for complex queries, requiring manual verification for accuracy. - Users find **usage limitations** with Joule, noting that suggestions can be generic and require manual refinement. - Users experience **inaccuracy** in responses, often receiving generic information that lacks detail and context for complex queries. - Users find Joule's advice sometimes **generic and lacking context** , which can hinder the experience and personalized guidance. - Users face **integration issues** with Joule, as better connections to third-party platforms are necessary for smoother workflows. #### What Are Recent G2 Reviews of Joule? **"[Agentic Power in SAP, Simplistic and Swift](https://www.g2.com/survey_responses/joule-review-12852541)"** **Rating:** 5.0/5.0 stars *— Leif A.* [Read full review](https://www.g2.com/survey_responses/joule-review-12852541) --- **"[Joule Streamlines SAP Workflows with Fast, AI-Powered Assistance](https://www.g2.com/survey_responses/joule-review-12972823)"** **Rating:** 5.0/5.0 stars *— Abderrahmane Mohamed N.* [Read full review](https://www.g2.com/survey_responses/joule-review-12972823) --- ### 10. [Asana](https://www.g2.com/products/asana/reviews) Asana is a leading work management platform for human + AI collaboration. Over 170,000 customers like Accenture, Amazon, Anthropic, and Suzuki rely on Asana to align teams and accelerate organizational impact. Whether it’s managing strategic initiatives, cross-functional programs, or company-wide goals, Asana helps organizations bring clarity to complexity—turning plans into action with AI working alongside teams every step of the way. To learn more, visit www.asana.com. **Average Rating:** 4.4/5.0 **Total Reviews:** 13,173 **How Do G2 Users Rate Asana?** - **Personalization:** 9.2/10 (Category avg: 8.7/10) - **Natural Language Understanding (NLU):** 7.3/10 (Category avg: 8.8/10) - **Route To Human:** 8.9/10 (Category avg: 8.8/10) - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.4/10) **Who Is the Company Behind Asana?** - **Seller:** [Asana](https://www.g2.com/sellers/asana) - **Company Website:** https://asana.com - **Year Founded:** 2008 - **HQ Location:** San Francisco, CA - **Twitter:** @Asana (119,913 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/807257/ (4,369 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Project Manager, Owner - **Top Industries:** Marketing and Advertising, Information Technology and Services - **Company Size:** 57% Small-Business, 31% Mid-Market #### What Are Asana's Pros and Cons? **Pros:** - Ease of Use (1382 reviews) - Task Management (1379 reviews) - Project Management (1248 reviews) - Team Collaboration (1113 reviews) - Task Tracking (1027 reviews) **Cons:** - Missing Features (562 reviews) - Learning Curve (555 reviews) - Limited Features (498 reviews) - Not Intuitive (360 reviews) - Task Management (351 reviews) ### What Do G2 Reviewers Say About Asana? *AI-generated summary from verified user reviews* **Pros:** - Users find Asana to have a **user-friendly interface** , making task management and collaboration effortless and efficient. - Users value the **effective task management** capabilities of Asana, enhancing collaboration and preventing burnout in daily activities. - Users value the **workflow features** of Asana, enhancing team collaboration and project management efficiency. - Users appreciate the **effective team collaboration** in Asana, enabling seamless connections and management of multiple initiatives. - Users value the **user-friendly task tracking** features of Asana, enhancing organization and efficiency in their workflow. **Cons:** - Users express frustration over **missing features** , particularly lacking time tracking and the ability to duplicate rules. - Users find the **learning curve steep** in Asana, with many struggling to utilize its features effectively. - Users express disappointment over **limited features** in Asana, particularly regarding advanced tools requiring expensive plans. - Users find the **interface not intuitive** , experiencing difficulty navigating and organizing tasks effectively. - Users find the **search functionality lacking** , making it difficult to locate projects and manage tasks effectively. #### What Are Recent G2 Reviews of Asana? **"[Asana Finally Got My Team on the Same Page](https://www.g2.com/survey_responses/asana-review-13002169)"** **Rating:** 4.0/5.0 stars *— Kathy C.* [Read full review](https://www.g2.com/survey_responses/asana-review-13002169) --- **"[Brings Structure and Visibility to Cross-Functional Workflows](https://www.g2.com/survey_responses/asana-review-12188411)"** **Rating:** 4.5/5.0 stars *— Raamamirtham S.* [Read full review](https://www.g2.com/survey_responses/asana-review-12188411) --- #### What Are G2 Users Discussing About Asana? - [How does Asana help organizations track OKRs and strategic goals?](https://www.g2.com/discussions/how-does-asana-help-organizations-track-okrs-and-strategic-goals) - 1 comment, 2 upvotes - [What apps and tools does Asana integrate with?](https://www.g2.com/discussions/what-apps-and-tools-does-asana-integrate-with) - 1 comment, 2 upvotes - [How does Asana use AI to help teams manage work?](https://www.g2.com/discussions/how-does-asana-use-ai-to-help-teams-manage-work) - 1 comment, 2 upvotes - [What makes Asana different from other project management and work management tools?](https://www.g2.com/discussions/what-makes-asana-different-from-other-project-management-and-work-management-tools) - 1 comment, 2 upvotes - [Is Asana worth it?](https://www.g2.com/discussions/is-asana-worth-it) - 12 comments, 18 upvotes ### 11. [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) "Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide." **Average Rating:** 4.3/5.0 **Total Reviews:** 6,628 **How Do G2 Users Rate Zendesk for Customer Service?** - **Personalization:** 8.2/10 (Category avg: 8.7/10) - **Natural Language Understanding (NLU):** 8.2/10 (Category avg: 8.8/10) - **Route To Human:** 8.6/10 (Category avg: 8.8/10) - **Has the product been a good partner in doing business?:** 8.4/10 (Category avg: 9.4/10) **Who Is the Company Behind Zendesk for Customer Service?** - **Seller:** [Zendesk](https://www.g2.com/sellers/zendesk) - **Company Website:** https://www.zendesk.com - **Year Founded:** 2007 - **HQ Location:** San Francisco, CA - **Twitter:** @Zendesk (102,672 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/418095/ (7,302 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Customer Success Manager, Customer Service Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 45% Mid-Market, 40% Small-Business #### What Are Zendesk for Customer Service's Pros and Cons? **Pros:** - Ease of Use (532 reviews) - Features (402 reviews) - Customer Support (286 reviews) - Helpful (274 reviews) - Ticket Management (257 reviews) **Cons:** - Missing Features (216 reviews) - Learning Curve (183 reviews) - Limited Features (180 reviews) - Limited Customization (158 reviews) - Complexity (139 reviews) ### What Do G2 Reviewers Say About Zendesk for Customer Service? *AI-generated summary from verified user reviews* **Pros:** - Users highlight the **ease of use** of Zendesk, appreciating its seamless interfaces and improved usability features. - Users appreciate the **seamless workspaces** in Zendesk, enhancing usability and streamlining communication through tools like Talk and email ticketing. - Users value the **organized customer support** provided by Zendesk, enhancing response speed and multi-channel integration. - Users appreciate the **ease of use** of Zendesk, finding it convenient for managing customer queries and communication. - Users love the **intuitive ticket management** features in Zendesk, making support and issue tracking seamless. **Cons:** - Users find Zendesk lacking in **essential features** , such as customizable ticket statuses and summarization options for agents. - Users find the **learning curve** for Zendesk's advanced features challenging, especially during initial setup and integration. - Users find Zendesk's **limited features** for sales hinder usability and require excessive time to customize effectively. - Users find **limited customization** options in Zendesk, making initial setup and adjustments time-consuming and challenging. - Users find Zendesk’s **complexity** and steep learning curve challenging, compounded by bugs and integration limitations. #### What Are Recent G2 Reviews of Zendesk for Customer Service? **"[Great Complete CRM](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-4530447)"** **Rating:** 4.5/5.0 stars *— Lisa M.* [Read full review](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-4530447) --- **"[Organized, Efficient Customer Support with Powerful Automation in Zendesk](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-12919644)"** **Rating:** 5.0/5.0 stars *— David A.* [Read full review](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-12919644) --- #### What Are G2 Users Discussing About Zendesk for Customer Service? - [How is Zendesk Support Suite transforming the customer service experience in various industries?](https://www.g2.com/discussions/how-is-zendesk-support-suite-transforming-the-customer-service-experience-in-various-industries) - 6 comments, 4 upvotes - [What is Zendesk Support Suite used for?](https://www.g2.com/discussions/what-is-zendesk-support-suite-used-for) - 3 comments, 2 upvotes - [Is there a free version of Zendesk?](https://www.g2.com/discussions/is-there-a-free-version-of-zendesk) - 7 comments, 1 upvote - [Is zendesk any good?](https://www.g2.com/discussions/is-zendesk-any-good) - 8 comments, 1 upvote - [What can you do with Zendesk?](https://www.g2.com/discussions/what-can-you-do-with-zendesk) - 3 comments, 3 upvotes ### 12. [Qualified](https://www.g2.com/products/qualified/reviews) Qualified is the Agentic Marketing platform for B2B companies around the world. Headquartered in San Francisco, Qualified is built to modernize and maximize inbound pipeline generation with Piper the AI SDR Agent. Piper autonomously engages website visitors, captures leads, and converts them into pipeline with zero human intervention. With Piper, Qualified is transforming pipeline generation as we know it today. Your website is the front door to your business and the pinnacle of pipeline generation, but what happens when interested buyers want to learn more? They submit a web form and move on. Those leads get added to a queue for an inbound Sales Development Rep (SDR) to follow up with and nurture to pipeline for your sales team. How long does it take for an inbound lead to hear back? It can take hours, if not days. In the world of sales and marketing, speed is crucial as 78% of buyers go with the vendor that responds to them first. The problem is it's impossible to respond quickly with the current process because it's painfully manual, time intensive, and it relies on limited human capacity. But it doesn’t have to be this way. In the age of AI, we can put pipeline generation on autopilot. Meet Piper the AI SDR Agent. She operates across your entire inbound motion and works tirelessly to convert qualified buyers into pipeline, 24x7. Piper knows everything about your buyers. She profiles every website visitor to understand whether they're qualified and where they are in the buying journey then works toward her conversion goals. Piper also turns every touchpoint on your website into an opportunity for conversion with live chat, meeting booking, and personalized marketing offers. What's more, Piper works the inbox to send fast, personalized follow up and nurture emails to each and every lead. Hundreds of the world’s leading brands—including Crunchbase, Demandbase, Greenhouse, Plaid, and Suse—have hired Piper the AI SDR Agent to grow their inbound pipeline and are seeing real tangible business results. **Average Rating:** 4.9/5.0 **Total Reviews:** 1,486 **How Do G2 Users Rate Qualified?** - **Personalization:** 9.5/10 (Category avg: 8.7/10) - **Natural Language Understanding (NLU):** 9.6/10 (Category avg: 8.8/10) - **Route To Human:** 9.6/10 (Category avg: 8.8/10) - **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.4/10) **Who Is the Company Behind Qualified?** - **Seller:** [Qualified.com](https://www.g2.com/sellers/qualified-com) - **Company Website:** https://www.qualified.com - **Year Founded:** 2018 - **HQ Location:** San Francisco, CA - **Twitter:** @tryqualified (713 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/35580403/ (298 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Marketing Operations Manager, Sales Development Representative - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 68% Mid-Market, 20% Enterprise #### What Are Qualified's Pros and Cons? **Pros:** - Customer Support (288 reviews) - Helpful (274 reviews) - Features (223 reviews) - Ease of Use (221 reviews) - Customer Service (184 reviews) **Cons:** - Learning Curve (87 reviews) - Missing Features (86 reviews) - Steep Learning Curve (47 reviews) - Limited Customization (43 reviews) - Complexity (41 reviews) ### What Do G2 Reviewers Say About Qualified? *AI-generated summary from verified user reviews* **Pros:** - Users highlight the **excellent and responsive customer support** that ensures smooth implementation and ongoing assistance. - Users value the **excellent support** from Qualified, enhancing their experience and ensuring smooth migrations and operations. - Users highlight the **seamless integration** of Qualified that enhances sales engagement and optimizes website conversions effectively. - Users find Qualified **extremely easy to use** , benefiting from quick integration and excellent customer support throughout their experience. - Users praise the **responsive and supportive customer service** from Qualified, enhancing their overall experience significantly. **Cons:** - Users find the **learning curve challenging** , especially due to unintuitive reporting and experience builder elements. - Users find Qualified lacking in **missing features** , requiring workarounds and feature requests for essential functionalities. - Users face a **steep learning curve** with Qualified, requiring support to navigate its complex features effectively. - Users find **limited customization** in Qualified, hindering their ability to create scalable and tailored email workflows effectively. - Users find the **workflow complexity** in Qualified limits scalability, complicating efficient email experience management. #### What Are Recent G2 Reviews of Qualified? **"[Impressive AI products backed by an exceptional human team.](https://www.g2.com/survey_responses/qualified-review-13038914)"** **Rating:** 5.0/5.0 stars *— Marissa P.* [Read full review](https://www.g2.com/survey_responses/qualified-review-13038914) --- **"[Seamless AI Chat SDR and Meeting Booking](https://www.g2.com/survey_responses/qualified-review-12954948)"** **Rating:** 5.0/5.0 stars *— Brandon G.* [Read full review](https://www.g2.com/survey_responses/qualified-review-12954948) --- #### What Are G2 Users Discussing About Qualified? - [What is Qualified used for?](https://www.g2.com/discussions/what-is-qualified-used-for) - [What skills does a software developer need in 2020?](https://www.g2.com/discussions/what-skills-does-a-software-developer-need-in-2020) - [What qualities do you need to be a software developer?](https://www.g2.com/discussions/what-qualities-do-you-need-to-be-a-software-developer) - [What is qualified io?](https://www.g2.com/discussions/what-is-qualified-io) ### 13. [ThoughtSpot](https://www.g2.com/products/thoughtspot/reviews) ThoughtSpot is the Agentic Analytics Platform company for the enterprise. With natural language and AI, ThoughtSpot empowers everyone in an organization to ask data questions, get answers, and take action. Code-first for data teams and code-free for business users, ThoughtSpot is intuitive enough for anyone to use, yet built to handle large, complex cloud data at scale. Customers like Coca-Cola, Hilton Worldwide, and Capital One are unlocking the full potential of their data with ThoughtSpot. **Average Rating:** 4.4/5.0 **Total Reviews:** 325 **How Do G2 Users Rate ThoughtSpot?** - **Natural Language Understanding (NLU):** 10.0/10 (Category avg: 8.8/10) - **Route To Human:** 5.0/10 (Category avg: 8.8/10) - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.4/10) **Who Is the Company Behind ThoughtSpot?** - **Seller:** [ThoughtSpot](https://www.g2.com/sellers/thoughtspot) - **Company Website:** https://www.thoughtspot.com - **Year Founded:** 2012 - **HQ Location:** Mountain View, CA - **Twitter:** @thoughtspot (10,975 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2647843/ (1,695 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Data Analyst - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 44% Enterprise, 42% Mid-Market #### What Are ThoughtSpot's Pros and Cons? **Pros:** - Ease of Use (63 reviews) - Insights (43 reviews) - Analytics (31 reviews) - Intuitive (23 reviews) - Data Visualization (21 reviews) **Cons:** - Learning Curve (23 reviews) - Missing Features (13 reviews) - Learning Difficulty (8 reviews) - Complexity (7 reviews) - Limited Customization (7 reviews) ### What Do G2 Reviewers Say About ThoughtSpot? *AI-generated summary from verified user reviews* **Pros:** - Users find ThoughtSpot's **ease of use** exceptional, enabling effortless data exploration and insightful visualizations. - Users value the **real-time insights** from ThoughtSpot, which greatly enhance data analysis and organizational growth. - Users value the **advanced analytics capabilities** of ThoughtSpot, enabling deep insights and saving time in data processing. - Users appreciate the **intuitive search-based interface** of ThoughtSpot, making data analytics accessible for everyone. - Users praise the **flexible data visualization** of ThoughtSpot, making complex information easy to understand and analyze. **Cons:** - Users note a **learning curve** with ThoughtSpot, especially for those unfamiliar with analytics, but it's manageable. - Users find **missing features** in ThoughtSpot, particularly in AI capabilities and visualization, hindering overall effectiveness. - Users face a **learning difficulty** initially, needing time to grasp features before experiencing the tool's power. - Users find the **complexity** of ThoughtSpot challenging, especially when handling large data structures and intricate algorithms. - Users highlight the **limited customization** options in ThoughtSpot, noting that it affects search visualization flexibility. #### What Are Recent G2 Reviews of ThoughtSpot? **"[Easy-to-Navigate Search with Powerful Filters and Helpful AI Query Tweaks](https://www.g2.com/survey_responses/thoughtspot-review-13035404)"** **Rating:** 4.0/5.0 stars *— Verified User in Leisure, Travel & Tourism* [Read full review](https://www.g2.com/survey_responses/thoughtspot-review-13035404) --- **"[ThoughtSpot is one of the best tools on the market](https://www.g2.com/survey_responses/thoughtspot-review-12910262)"** **Rating:** 4.0/5.0 stars *— Murugan M.* [Read full review](https://www.g2.com/survey_responses/thoughtspot-review-12910262) --- #### What Are G2 Users Discussing About ThoughtSpot? - [What is ThoughtSpot used for?](https://www.g2.com/discussions/thoughtspot-what-is-thoughtspot-used-for) - [What does ThoughtSpot do?](https://www.g2.com/discussions/what-does-thoughtspot-do) - 1 comment - [Is ThoughtSpot a public company?](https://www.g2.com/discussions/is-thoughtspot-a-public-company) - [What is ThoughtSpot used for?](https://www.g2.com/discussions/what-is-thoughtspot-used-for) - [What is ThoughtSpot software?](https://www.g2.com/discussions/what-is-thoughtspot-software) ### 14. [ClickUp](https://www.g2.com/products/clickup/reviews) ClickUp is the world’s first Converged AI Workspace, bringing together all work apps, data, and workflows. ClickUp eliminates all forms of work sprawl to provide 100% context and a single place for humans and agents to work, together. Trusted by more than 20 million users worldwide, ClickUp is on a mission to maximize human productivity. **Average Rating:** 4.6/5.0 **Total Reviews:** 12,325 **How Do G2 Users Rate ClickUp?** - **Personalization:** 9.0/10 (Category avg: 8.7/10) - **Natural Language Understanding (NLU):** 8.5/10 (Category avg: 8.8/10) - **Route To Human:** 8.8/10 (Category avg: 8.8/10) - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.4/10) **Who Is the Company Behind ClickUp?** - **Seller:** [ClickUp](https://www.g2.com/sellers/clickup) - **Company Website:** https://ClickUp.com - **Year Founded:** 2017 - **HQ Location:** San Diego, California - **Twitter:** @clickup (69,539 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/12949663/ (1,526 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Project Manager - **Top Industries:** Marketing and Advertising, Computer Software - **Company Size:** 77% Small-Business, 19% Mid-Market #### What Are ClickUp's Pros and Cons? **Pros:** - Ease of Use (4219 reviews) - Task Management (3218 reviews) - Features (3118 reviews) - Project Management (2787 reviews) - Organization (2588 reviews) **Cons:** - Missing Features (2039 reviews) - Learning Curve (1750 reviews) - Limited Features (1334 reviews) - Not Intuitive (1180 reviews) - Slow Loading (1155 reviews) ### What Do G2 Reviewers Say About ClickUp? *AI-generated summary from verified user reviews* **Pros:** - Users find ClickUp's **ease of use** invaluable for streamlining projects and enhancing collaboration across teams. - Users value the **robust task management capabilities** of ClickUp, enhancing productivity and project organization effectively. - Users value ClickUp's **robust features and flexibility** , enhancing productivity and workflow management across diverse projects. - Users value the **flexibility and integration** of ClickUp for organizing tasks and driving project execution effectively. - Users value the **effective organization** capabilities of ClickUp, enhancing collaboration and task management across teams. **Cons:** - Users find that many **valuable features are locked behind a paywall** , limiting accessibility and usability for non-profits. - Users find the **learning curve for beginners** to be steep, requiring time to adapt to ClickUp's multiple layers. - Users find **limited features** in ClickUp, particularly missing integrations and functionalities compared to other platforms. - Users find ClickUp **not intuitive** , struggling with feature accessibility and navigation, leading to a frustrating experience. - Users report that ClickUp can be **slow to load** , impacting its usability despite its overall benefits. #### What Are Recent G2 Reviews of ClickUp? **"[Intuitive Interface but Slow Performance with Tasks](https://www.g2.com/survey_responses/clickup-review-12993610)"** **Rating:** 4.0/5.0 stars *— Daniel C.* [Read full review](https://www.g2.com/survey_responses/clickup-review-12993610) --- **"[ClickUp keeps getting better - AI features are a game changer](https://www.g2.com/survey_responses/clickup-review-7811844)"** **Rating:** 5.0/5.0 stars *— Miguel O.* [Read full review](https://www.g2.com/survey_responses/clickup-review-7811844) --- #### What Are G2 Users Discussing About ClickUp? - [What features of ClickUp make it a preferred choice for project management in agile teams?](https://www.g2.com/discussions/what-features-of-clickup-make-it-a-preferred-choice-for-project-management-in-agile-teams) - 6 comments, 6 upvotes - [What is ClickUp used for?](https://www.g2.com/discussions/what-is-clickup-used-for) - 10 comments, 4 upvotes - [Does Google use ClickUp?](https://www.g2.com/discussions/does-google-use-clickup) - 4 comments, 3 upvotes - [Who uses ClickUp?](https://www.g2.com/discussions/who-uses-clickup) - 14 comments, 4 upvotes - [Is ClickUp really free?](https://www.g2.com/discussions/is-clickup-really-free) - 12 comments, 3 upvotes ### 15. [Atera](https://www.g2.com/products/atera/reviews) The first and only Agentic AI platform for IT management, offers a digital workforce of AI agents that proactively and autonomously support your entire IT operation. Atera’s all-in-one IT management platform consolidates RMM, helpdesk, ticketing, advanced reporting and automation- thus empowering IT teams and MSPs to efficiently manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs. Introducing Robin by Atera: It isn’t another IT solution, it’s a transformation in how organization scale IT. This evolution paves the way for Autonomous IT, shifting the modus operandi from reactive or routine automation to proactive and preemptive action. (1) Cut 40% of your IT workload: Eliminate 100% of tasks that drain your team’s time. Robin doesn’t just assist, it acts and resolves. (2) Always-on. No downtime: Deliver 24/7/365 IT support, no vacations, no sick leave. (3) A personal IT tech for every employee: Intelligent, context-aware AI agent that understands your environment, adapts to each user, responds instantly, and resolves autonomously. Plus, early-adopters have said it’s also quite polite. Atera is pioneering the shift from automation to AI-powered autonomy in IT. With our AI agents, IT teams can offload repetitive tasks, resolve issues faster, ensure better service, and focus on strategy rather than fix/break or firefighting. We maintain the highest security and compliance standards and follow responsible AI frameworks, ensuring our AI can be a trusted extension of your IT team. Trusted by over 13K customers in 120+ countries, Atera offers a scalable solution enabling organizations to drive sustainable growth and maximize organizational efficiency. Discover how Atera can help you achieve unparalleled IT efficiency. Try Atera free for 30 days at: www.atera.com **Average Rating:** 4.6/5.0 **Total Reviews:** 1,176 **How Do G2 Users Rate Atera?** - **Personalization:** 9.8/10 (Category avg: 8.7/10) - **Natural Language Understanding (NLU):** 9.0/10 (Category avg: 8.8/10) - **Route To Human:** 8.9/10 (Category avg: 8.8/10) - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.4/10) **Who Is the Company Behind Atera?** - **Seller:** [Atera](https://www.g2.com/sellers/atera) - **Company Website:** https://www.atera.com - **Year Founded:** 2011 - **HQ Location:** Tel Aviv - **Twitter:** @AteraCloud (1,675 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/98739/ (404 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, IT Manager - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 57% Small-Business, 31% Mid-Market #### What Are Atera's Pros and Cons? **Pros:** - Ease of Use (595 reviews) - Efficiency (285 reviews) - Automation (273 reviews) - Remote Access (267 reviews) - Features (260 reviews) **Cons:** - Missing Features (269 reviews) - Limited Features (199 reviews) - Improvement Needed (137 reviews) - Needs Improvement (117 reviews) - Expensive (89 reviews) ### What Do G2 Reviewers Say About Atera? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Atera, finding it simple and efficient for managing all tasks in one place. - Users praise Atera's **efficiency** in streamlining client management and automating tasks, enhancing their overall workflow. - Users value Atera's **powerful automation tools** , enhancing efficiency in managing workstations and automating tasks seamlessly. - Users value the **seamless remote access** of Atera, enhancing efficiency with a unified dashboard and direct client connectivity. - Users value Atera’s **all-in-one dashboard** for saving time with seamless remote access and automated features. **Cons:** - Users find Atera lacking in **advanced features and device compatibility** , hoping for improvements in the mobile app and dashboard. - Users feel the **limited features** of Atera hinder functionality and increase costs for essential tools and settings. - Users note the need for **improvement in interface changes** and Remote access reliability, affecting workflow and usability. - Users find the **automation workflow accuracy** challenging, alongside difficulties with resource demands and threshold profile limitations. - Users find Atera's pricing **expensive** , making it difficult for freelancers and small organizations to manage effectively. #### What Are Recent G2 Reviews of Atera? **"[Comprehensive IT Management Made Easy with Powerful Add-Ons](https://www.g2.com/survey_responses/atera-review-12159122)"** **Rating:** 5.0/5.0 stars *— Marc Verjans T.* [Read full review](https://www.g2.com/survey_responses/atera-review-12159122) --- **"[Atera: All-in-One IT Management with Strong Integrations, Automation, and ROI](https://www.g2.com/survey_responses/atera-review-12982693)"** **Rating:** 4.5/5.0 stars *— Emil C.* [Read full review](https://www.g2.com/survey_responses/atera-review-12982693) --- #### What Are G2 Users Discussing About Atera? - [What is Atera used for?](https://www.g2.com/discussions/what-is-atera-used-for) - 1 comment - [What is the best RMM tool?](https://www.g2.com/discussions/what-is-the-best-rmm-tool) - 1 comment - [Is atera safe?](https://www.g2.com/discussions/is-atera-safe) - 2 comments - [What is atera RMM?](https://www.g2.com/discussions/what-is-atera-rmm) - 1 comment - [What is atera software?](https://www.g2.com/discussions/what-is-atera-software) - 1 comment ### 16. [Bizagi](https://www.g2.com/products/bizagi/reviews) Bizagi is an enterprise platform for business orchestration and AI automation, enabling organizations to design, automate, and run complex end-to-end processes that bring together people, AI agents, systems, and data. Unlike point AI tools, Bizagi is the operational layer where AI, processes, and enterprise systems work together: governed, auditable, and production-ready. Built on more than two decades of enterprise process expertise, Bizagi brings the depth of operational knowledge that newer AI platforms simply have not had time to develop. That foundation is what makes Bizagi's AI story credible where others are still experimental. Bizagi's native AI capabilities are built directly into the platform. AI Agents are reusable, GenAI-powered assistants configured in the AI Hub, capable of content generation, document analysis, classification, summarization, and more. They can be invoked from processes, interfaces, or other agents, and integrate via connectors and Model Context Protocol to reach internal and external systems. AI Workers automate repetitive tasks inside forms and workflows by analyzing rules, field history, and process context, operating in supervised or more autonomous modes and improving through reinforcement learning. Ask Ada, Bizagi's conversational analytics assistant, lets users query business data in natural language and receive answers, charts, and insights, all within Bizagi's role and permission model and grounded in both process data and enterprise documents through a built-in RAG knowledge layer. Governance is central, not optional. Bizagi runs on Microsoft Azure with Private OpenAI integration, keeping sensitive data within a secure perimeter. AI features require deliberate configuration and deployment. Generative AI capabilities are intentionally built into workflows rather than casually enabled, and Data Domains, Personas, and Bizagi's role model control precisely what any AI capability can access and how results can be used. Customers see results fast. Stone Coast Fund Services reduced processing time by 80% across more than 25,000 annual service requests, going live in six weeks. Bizagi's AI Ignite packages take organizations from zero to live AI Agents or AI Assistants in approximately seven weeks, combining software and professional services to de-risk early projects. With over 1,000 enterprise implementations across financial services, manufacturing, healthcare, and government, Bizagi is named in the 2025 Gartner Magic Quadrant for Business Orchestration and Automation Technologies (BOAT), Microsoft Certified for AI in Financial Services and Manufacturing, and a G2 leader across Agentic AI, AI Agents for Business Operations, BPM, and Digital Process Automation. Customers include DHL, Unilever, Caterpillar, and Old Mutual. For more information, visit bizagi.com. **Average Rating:** 4.6/5.0 **Total Reviews:** 300 **How Do G2 Users Rate Bizagi?** - **Personalization:** 10.0/10 (Category avg: 8.7/10) - **Natural Language Understanding (NLU):** 10.0/10 (Category avg: 8.8/10) - **Route To Human:** 9.3/10 (Category avg: 8.8/10) - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.4/10) **Who Is the Company Behind Bizagi?** - **Seller:** [Bizagi](https://www.g2.com/sellers/bizagi) - **Company Website:** https://www.bizagi.com - **Year Founded:** 1989 - **HQ Location:** 1775 Tysons Blvd, 5th Floor, Tysons, VA, 22102 - **Twitter:** @bizagi (5,749 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2652230/ (435 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Business Analyst, SDET - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 46% Mid-Market, 29% Enterprise #### What Are Bizagi's Pros and Cons? **Pros:** - Ease of Use (65 reviews) - Process Automation (34 reviews) - Automation (33 reviews) - Efficiency (33 reviews) - Workflow Management (31 reviews) **Cons:** - Missing Features (17 reviews) - Performance Issues (15 reviews) - Slow Performance (15 reviews) - Learning Curve (13 reviews) - Complexity (12 reviews) ### What Do G2 Reviewers Say About Bizagi? *AI-generated summary from verified user reviews* **Pros:** - Users value the **intuitive and user-friendly interface** of Bizagi, enabling easy process modeling and automation. - Users value the **process automation** of Bizagi, leading to improved efficiency and better business results. - Users value the **automation capabilities** of Bizagi, enhancing business efficiency and customer satisfaction across operations. - Users value the **efficiency** of Bizagi, which streamlines processes and enhances collaboration, leading to increased customer satisfaction. - Users appreciate the **automated workflows** of Bizagi, enhancing efficiency and simplifying complex processes with user-friendly design. **Cons:** - Users find the **absence of pre-defined templates** in Bizagi limits their understanding of industry-specific processes. - Users report **performance issues** with Bizagi, especially when handling large workflows and requiring high-spec systems. - Users experience **slow performance** with Bizagi, especially during complex processes and large workflows, requiring better system specifications. - Users struggle with the **learning curve** of Bizagi, especially non-technical users needing technical support for complex tasks. - Users find the **complexity** of Bizagi’s implementation and processes can lead to slow performance and require technical expertise. #### What Are Recent G2 Reviews of Bizagi? **"[Bizagi Streamlines Approvals and Routing with Reusable Templates](https://www.g2.com/survey_responses/bizagi-review-12954953)"** **Rating:** 4.5/5.0 stars *— Marvin C.* [Read full review](https://www.g2.com/survey_responses/bizagi-review-12954953) --- **"[Bizagi Makes Workflow Automation Easy and Fast to Set Up](https://www.g2.com/survey_responses/bizagi-review-12834161)"** **Rating:** 4.5/5.0 stars *— Josh S.* [Read full review](https://www.g2.com/survey_responses/bizagi-review-12834161) --- #### What Are G2 Users Discussing About Bizagi? - [Is bizagi open source?](https://www.g2.com/discussions/is-bizagi-open-source) - [What is bizagi engine?](https://www.g2.com/discussions/what-is-bizagi-engine) - [What is bizagi studio used for?](https://www.g2.com/discussions/what-is-bizagi-studio-used-for) ### 17. [Notion](https://www.g2.com/products/notion/reviews) Notion is the connected AI workspace that brings all work together in a tool that adapts to every team—with AI to find answers and automate busywork. It's one place for search, manage projects, capture notes and company knowledge, and collaborate as a team. Millions love Notion because it increases productivity, reduces tools & costs, and empowers everyone to do their best work. Unlike fragmented, rigid software, Notion connects work into one tool that’s customizable and people love to use. Now you have beautiful tools to build your life’s work. **Average Rating:** 4.6/5.0 **Total Reviews:** 11,010 **How Do G2 Users Rate Notion?** - **Personalization:** 10.0/10 (Category avg: 8.7/10) - **Natural Language Understanding (NLU):** 10.0/10 (Category avg: 8.8/10) - **Route To Human:** 10.0/10 (Category avg: 8.8/10) - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.4/10) **Who Is the Company Behind Notion?** - **Seller:** [Notion](https://www.g2.com/sellers/notion-7effc4fe-47b3-4888-8ef0-ce4addda94db) - **Company Website:** https://www.notion.com/ - **Year Founded:** 2016 - **HQ Location:** San Francisco, California - **Twitter:** @NotionHQ (518,653 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/notionhq/ (5,802 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer, Student - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 60% Small-Business, 25% Mid-Market #### What Are Notion's Pros and Cons? **Pros:** - Ease of Use (4771 reviews) - Features (2749 reviews) - AI Features (2437 reviews) - Useful (2362 reviews) - Organization (2259 reviews) **Cons:** - Learning Curve (1908 reviews) - Limited Features (1033 reviews) - Learning Difficulty (943 reviews) - Missing Features (936 reviews) - Usage Limitations (852 reviews) ### What Do G2 Reviewers Say About Notion? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Notion, finding it intuitive and perfect for managing complex information seamlessly. - Users admire Notion for its **all-in-one flexibility** , seamlessly combining tasks, notes, and projects in a single platform. - Users appreciate the **seamless integration of Notion AI** , finding it indispensable for writing, organization, and productivity. - Users find Notion **extremely useful** for organizing tasks, collaborating, and streamlining documentation across various workflows. - Users love how Notion enhances **organization** , effortlessly managing projects, tasks, and educational materials with a flexible interface. **Cons:** - Users experience a **steep learning curve** with Notion, often needing guidance to navigate its features effectively. - Users find **limited features** in Notion, expressing a desire for more templates and advanced security options. - Users find Notion's **learning difficulty** frustrating due to its complex interface and lack of intuitive guidance. - Users find the **missing features** in Notion limiting, expressing a desire for greater built-in functionality and better organization. - Users face **usage limitations** in Notion, finding it challenging to structure workspaces and draft documents effectively. #### What Are Recent G2 Reviews of Notion? **"[Flexible, Powerful Notion for Staying Organized—Templates, AI, and Gmail Integration Shine](https://www.g2.com/survey_responses/notion-review-13033228)"** **Rating:** 4.5/5.0 stars *— Micah T.* [Read full review](https://www.g2.com/survey_responses/notion-review-13033228) --- **"[Highly Customizable Tables and Pages](https://www.g2.com/survey_responses/notion-review-13029504)"** **Rating:** 5.0/5.0 stars *— Louise P.* [Read full review](https://www.g2.com/survey_responses/notion-review-13029504) --- ### 18. [Moveworks](https://www.g2.com/products/moveworks/reviews) Moveworks unifies every business system with natural language, giving employees one place to go to find information, automate tasks, and be more productive, increasing employee efficiency and satisfaction by streamlining everyday tasks. Powered by a pioneering agentic AI infrastructure that leverages the world’s most advanced LLMs and our proprietary MoveLM models, Moveworks understands employee requests, devises intelligent plans, and executes actions to complete tasks across application boundaries in over 100 languages. More than 350 brands, such as Toyota, Spotify, GitHub, Marriott, Snowflake, Unity, Databricks, Broadcom, Hearst, and Palo Alto Networks, trust Moveworks to automate menial tasks and power a universal search interface across business applications. Learn more at moveworks.com. **Average Rating:** 4.4/5.0 **Total Reviews:** 113 **How Do G2 Users Rate Moveworks?** - **Personalization:** 8.6/10 (Category avg: 8.7/10) - **Natural Language Understanding (NLU):** 8.6/10 (Category avg: 8.8/10) - **Route To Human:** 8.5/10 (Category avg: 8.8/10) - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.4/10) **Who Is the Company Behind Moveworks?** - **Seller:** [Moveworks](https://www.g2.com/sellers/moveworks) - **Company Website:** https://www.moveworks.com/ - **Year Founded:** 2016 - **HQ Location:** Mountain View, US - **Twitter:** @moveworks (5,768 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/moveworksai/ (663 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 64% Enterprise, 14% Small-Business #### What Are Moveworks's Pros and Cons? **Pros:** - Efficiency (11 reviews) - Ease of Use (10 reviews) - AI Integration (7 reviews) - Innovation (7 reviews) - Time-Saving (6 reviews) **Cons:** - Complexity (5 reviews) - Learning Curve (4 reviews) - Time-Consuming (4 reviews) - Usage Limitations (4 reviews) - Delayed Response (3 reviews) ### What Do G2 Reviewers Say About Moveworks? *AI-generated summary from verified user reviews* **Pros:** - Users find Moveworks to be **highly efficient** , streamlining IT support and enhancing overall productivity effortlessly. - Users find Moveworks to be **extremely easy to use** , ensuring efficiency even for those without prior experience. - Users praise the **impressive AI integration** of Moveworks, enhancing efficiency and streamlining IT support remarkably. - Users appreciate the **innovative AI integration** of Moveworks, enhancing efficiency and simplifying IT support within teams. - Users enjoy the **time-saving features** of Moveworks, as it automates tasks and reduces manual effort for IT employees. **Cons:** - Users often find the **complexity of integration** with Moveworks demanding and time-consuming, impacting overall effectiveness. - Users find the **learning curve steep** , as deep integration and tuning with Moveworks can be time-consuming. - Users find the **time-consuming integrations** with Moveworks challenging, especially when fine-tuning for optimal performance. - Users express concerns about **integration limitations** with non-ServiceNow platforms, impacting the overall effectiveness of Moveworks. - Users express concerns about the **delayed response** times from Moveworks, affecting their overall service experience. #### What Are Recent G2 Reviews of Moveworks? **"[Seamless Slack/Teams Integration That Resolves IT Requests Fast](https://www.g2.com/survey_responses/moveworks-review-12688111)"** **Rating:** 4.5/5.0 stars *— HIMANSHU M.* [Read full review](https://www.g2.com/survey_responses/moveworks-review-12688111) --- **"[Efficient AI Search Tool with Room for UI Enhancements](https://www.g2.com/survey_responses/moveworks-review-12768942)"** **Rating:** 4.5/5.0 stars *— Sruthi K.* [Read full review](https://www.g2.com/survey_responses/moveworks-review-12768942) --- #### What Are G2 Users Discussing About Moveworks? - [What is Moveworks used for?](https://www.g2.com/discussions/what-is-moveworks-used-for) ### 19. [Aisera](https://www.g2.com/products/aisera/reviews) Aisera delivers an Agentic AI platform that leverages artificial intelligence and machine learning to automate and transform enterprise service desk operations across IT, HR, finance, legal, facilities, and customer service domains, delivering exponential cost efficiencies, higher organizational productivity, and an enhanced employee experience. Aisera’s Agentic AI platform acts as a cognitive layer of Artificial Intelligence on top of existing enterprise infrastructure, delivering a single pane of glass view into all business knowledge stored in all the disparate SORs, data systems, and applications that most enterprises accumulate over decades of technology investments. With a no-rip-n-replace approach, Aisera readily integrates with these existing SORs and applications and provides businesses the ability to launch fully autonomous agents that meet and exceed the most stringent enterprise data security, privacy, and compliance requirements and policies. The result is a highly efficient enterprise with transformed employee and customer experiences that translate into a continued increase in productivity levels across the enterprise. **Average Rating:** 4.4/5.0 **Total Reviews:** 133 **How Do G2 Users Rate Aisera?** - **Personalization:** 8.3/10 (Category avg: 8.7/10) - **Natural Language Understanding (NLU):** 8.1/10 (Category avg: 8.8/10) - **Route To Human:** 8.3/10 (Category avg: 8.8/10) - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.4/10) **Who Is the Company Behind Aisera?** - **Seller:** [Automation Anywhere](https://www.g2.com/sellers/automation-anywhere) - **Year Founded:** 2003 - **HQ Location:** San Jose, CA - **Twitter:** @AutomationAnywh (55,050 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/208639/ (4,314 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 64% Enterprise, 26% Mid-Market #### What Are Aisera's Pros and Cons? **Pros:** - Helpful (51 reviews) - Ease of Use (46 reviews) - Customer Support (44 reviews) - Artificial Intelligence (34 reviews) - Automation (34 reviews) **Cons:** - Learning Curve (23 reviews) - Time-Consuming (15 reviews) - Complexity (14 reviews) - AI Limitations (12 reviews) - Steep Learning Curve (12 reviews) ### What Do G2 Reviewers Say About Aisera? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **easy implementation and integration** of Aisera, along with responsive support and a knowledgeable team. - Users find Aisera to be **easy to implement** , appreciating its seamless integration and user-friendly interface. - Users value the **responsive support** from Aisera, receiving timely help that greatly enhances their experience. - Users appreciate the **effortless automation** of Aisera, enhancing productivity with accurate AI-driven customer service solutions. - Users value the **seamless automation** features of Aisera, enhancing productivity and customer service efficiency effortlessly. **Cons:** - Users find Aisera's **steep learning curve** challenging due to lack of documentation and training resources. - Users find Aisera **time-consuming** due to tedious dashboard navigation and the need for manual tuning and updates. - Users find Aisera's **complexity** a challenge, requiring ongoing setup and maintenance that can feel overwhelming. - Users find **AI limitations** in Aisera challenging, needing more support for intent building and facing slow bug resolutions. - Users find a **steep learning curve** with Aisera, wishing for easier understanding and less dependency on support. #### What Are Recent G2 Reviews of Aisera? **"[User-Friendly and Easy to Adopt, with Great AI Features](https://www.g2.com/survey_responses/aisera-review-12658974)"** **Rating:** 4.5/5.0 stars *— PRASHANT G.* [Read full review](https://www.g2.com/survey_responses/aisera-review-12658974) --- **"[AI Assistant That Works Wonder](https://www.g2.com/survey_responses/aisera-review-11589504)"** **Rating:** 4.0/5.0 stars *— Shruti S.* [Read full review](https://www.g2.com/survey_responses/aisera-review-11589504) --- #### What Are G2 Users Discussing About Aisera? - [What do you recommend for companies considering Aisera for AI-powered customer support?](https://www.g2.com/discussions/what-do-you-recommend-for-companies-considering-aisera-for-ai-powered-customer-support) - 1 comment - [What is Aisera used for?](https://www.g2.com/discussions/what-is-aisera-used-for) - 1 comment - [What are the components of a successful service desk?](https://www.g2.com/discussions/aisera-what-are-the-components-of-a-successful-service-desk) - [What are the benefits of service desk?](https://www.g2.com/discussions/what-are-the-benefits-of-service-desk) - [What does service desk software do?](https://www.g2.com/discussions/aisera-what-does-service-desk-software-do) ### 20. [Resolve](https://www.g2.com/products/resolve-systems-resolve/reviews) Resolve is creating the future of agentic automation and orchestration for IT teams to drive resilience, agility, and innovation across the business. The Resolve platform gives IT and network operations teams time back to focus on strategic priorities with automation and orchestration capabilities that reduce alert noise by up to 80%, resolve incidents in minutes instead of hours, and scale operations efficiently. Forward-thinking global enterprises trust Resolve to drive operational efficiency and scale autonomous IT and network operations. Learn more at resolve.io. **Average Rating:** 4.6/5.0 **Total Reviews:** 47 **How Do G2 Users Rate Resolve?** - **Personalization:** 10.0/10 (Category avg: 8.7/10) - **Natural Language Understanding (NLU):** 9.6/10 (Category avg: 8.8/10) - **Route To Human:** 9.6/10 (Category avg: 8.8/10) - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.4/10) **Who Is the Company Behind Resolve?** - **Seller:** [Resolve](https://www.g2.com/sellers/resolve-11faf3f1-952b-4247-a44d-6d024a3b94f9) - **Year Founded:** 2014 - **HQ Location:** Campbell, California - **LinkedIn® Page:** https://www.linkedin.com/company/163969/ (129 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Telecommunications - **Company Size:** 55% Enterprise, 34% Mid-Market #### What Are Resolve's Pros and Cons? **Pros:** - Customer Support (2 reviews) - Efficiency (2 reviews) - Productivity Improvement (2 reviews) - Business Growth (1 reviews) - Collaboration (1 reviews) **Cons:** - Dependency Issues (2 reviews) - Learning Curve (2 reviews) - Access Limitations (1 reviews) - Access Restrictions (1 reviews) - Complexity (1 reviews) ### What Do G2 Reviewers Say About Resolve? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **unparalleled customer support** of Resolve, noting prompt and knowledgeable assistance that enhances user experience. - Users value the **efficiency** of Resolve, boosting productivity by enabling immediate issue resolution without needing external help. - Users highlight the **significant productivity improvement** with Resolve, benefiting from prompt issue resolution and seamless integration. - Users value the **scalability and reusable code blocks** of Resolve, enabling rapid project completion and versatile development. - Users value the **collaborative efficiency** of Resolve, enabling quick project completion and adaptable code development. **Cons:** - Users experience **dependency issues** with Resolve due to challenges in permissions and complex integrations requiring specialized knowledge. - Users note a **learning curve** with Resolve, requiring attention and training to fully leverage its features. - Users struggle with **access limitations** , finding it challenging to manage permissions for different features effectively. - Users face challenges with **access restrictions** , finding it difficult to manage permissions for specific features. - Users often face **complexity in permissions management** , making it difficult to grant access to features smoothly. #### What Are Recent G2 Reviews of Resolve? **"[Expressive, a helpful tool](https://www.g2.com/survey_responses/resolve-review-11446875)"** **Rating:** 5.0/5.0 stars *— Gazi S.* [Read full review](https://www.g2.com/survey_responses/resolve-review-11446875) --- **"[Scalable, Reusable Code Blocks That Speed Up Development](https://www.g2.com/survey_responses/resolve-review-12387818)"** **Rating:** 4.5/5.0 stars *— Verified User in Telecommunications* [Read full review](https://www.g2.com/survey_responses/resolve-review-12387818) --- #### What Are G2 Users Discussing About Resolve? - [What is Espressive, Inc. used for?](https://www.g2.com/discussions/what-is-espressive-inc-used-for) - [Is DaVinci Resolve 16 free?](https://www.g2.com/discussions/resolve-is-davinci-resolve-16-free) - [Do professionals use DaVinci Resolve?](https://www.g2.com/discussions/do-professionals-use-davinci-resolve) - [What is DaVinci Resolve good for?](https://www.g2.com/discussions/what-is-davinci-resolve-good-for) - [Is DaVinci Resolve really free?](https://www.g2.com/discussions/is-davinci-resolve-really-free) ### 21. [Leena AI Autonomous Agent](https://www.g2.com/products/leena-ai-autonomous-agent/reviews) Founded in 2018, Leena AI is the world’s largest independent employee‐facing agentic AI-based Assistant, serving hundreds of enterprises worldwide. Its Agentic AI platform empowers employees to access knowledge and execute transactions across ERP, CRM, HRIS, ITSM, and other business systems through a single conversational interface. Customers routinely achieve a 70 % reduction in IT, HR, and finance ticket volumes while boosting employee productivity through intuitive self‐service. Leena AI is on a mission to build the world’s most iconic agentic AI company, trusted by global leaders to transform how work gets done. **Average Rating:** 4.6/5.0 **Total Reviews:** 147 **How Do G2 Users Rate Leena AI Autonomous Agent?** - **Personalization:** 9.2/10 (Category avg: 8.7/10) - **Natural Language Understanding (NLU):** 9.1/10 (Category avg: 8.8/10) - **Route To Human:** 8.8/10 (Category avg: 8.8/10) - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.4/10) **Who Is the Company Behind Leena AI Autonomous Agent?** - **Seller:** [Leena AI](https://www.g2.com/sellers/leena-ai) - **Year Founded:** 2018 - **HQ Location:** 132 West, 31st Street, Suite #1006, New York 10001 - **Twitter:** @LeenaAI_ (364 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/13370785/ (290 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Inside sales specialist - **Top Industries:** Information Technology and Services, Financial Services - **Company Size:** 70% Enterprise, 24% Mid-Market #### What Are Leena AI Autonomous Agent's Pros and Cons? **Pros:** - Ease of Use (22 reviews) - Efficiency (21 reviews) - Helpful (21 reviews) - Customer Support (20 reviews) - HR Management (14 reviews) **Cons:** - Technical Issues (8 reviews) - Reporting Issues (5 reviews) - Software Bugs (5 reviews) - Lack of Features (4 reviews) - Limited Features (4 reviews) ### What Do G2 Reviewers Say About Leena AI Autonomous Agent? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Leena AI, finding it user-friendly and efficient for handling requests. - Users value the **efficiency** of Leena AI, enjoying instant answers and streamlined HR processes that save time. - Users find Leena AI Autonomous Agent **extremely helpful** for engagement and HR processes, enhancing employee experience significantly. - Users value the **extremely supportive customer support** of Leena AI, enhancing their overall project experience and satisfaction. - Users value the **instant query resolution** of Leena AI, significantly enhancing HR efficiency and employee engagement. **Cons:** - Users report **technical issues** with Leena AI, including software limitations and slow API updates affecting performance. - Users often face **technical issues** , limited AI understanding, and slow updates that hinder their experience with Leena AI. - Users report **software bugs** that cause technical issues and system glitches, affecting the overall performance of Leena AI. - Users note a **lack of features** in Leena AI, limiting its ability to deliver a more personal and comprehensive experience. - Users note **limited features** in Leena AI, feeling it lacks the personal touch and expanded capabilities for better usability. #### What Are Recent G2 Reviews of Leena AI Autonomous Agent? **"[Efficient and Intuitive: A Great Tool for Internal HR Automation](https://www.g2.com/survey_responses/leena-ai-autonomous-agent-review-11455164)"** **Rating:** 5.0/5.0 stars *— Mayank A.* [Read full review](https://www.g2.com/survey_responses/leena-ai-autonomous-agent-review-11455164) --- **"[Leena AI - Autonomous Agent](https://www.g2.com/survey_responses/leena-ai-autonomous-agent-review-11420461)"** **Rating:** 5.0/5.0 stars *— Yashika T.* [Read full review](https://www.g2.com/survey_responses/leena-ai-autonomous-agent-review-11420461) --- #### What Are G2 Users Discussing About Leena AI Autonomous Agent? - [What needs improvement with Leena AI to better meet your HR automation needs?](https://www.g2.com/discussions/what-needs-improvement-with-leena-ai-to-better-meet-your-hr-automation-needs) - [How do you use Leena Ai?](https://www.g2.com/discussions/how-do-you-use-leena-ai) - [What is the use of Leena Ai?](https://www.g2.com/discussions/what-is-the-use-of-leena-ai) - [What does Leena AI do?](https://www.g2.com/discussions/what-does-leena-ai-do) - 1 upvote - [What is Leena Al?](https://www.g2.com/discussions/what-is-leena-al) ### 22. [Replicant](https://www.g2.com/products/replicant-replicant/reviews) Replicant is the leader in agentic AI for customer service. Our platform replicates your top-performing agents to automate complex conversations across voice, chat, and SMS, delivering instant, reliable, brand-aligned CX. With 6+ years of experience and 200+ enterprise deployments, our AI agents resolve customer issues end-to-end with full visibility into every interaction, giving enterprises the insights and control to drive true AI transformation. **Average Rating:** 4.7/5.0 **Total Reviews:** 44 **How Do G2 Users Rate Replicant?** - **Personalization:** 9.2/10 (Category avg: 8.7/10) - **Natural Language Understanding (NLU):** 8.5/10 (Category avg: 8.8/10) - **Route To Human:** 9.1/10 (Category avg: 8.8/10) - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.4/10) **Who Is the Company Behind Replicant?** - **Seller:** [Replicant](https://www.g2.com/sellers/replicant) - **Year Founded:** 2017 - **HQ Location:** San Francisco, California - **Twitter:** @replicant (3 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/replicant/ (175 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Financial Services, Health, Wellness and Fitness - **Company Size:** 51% Mid-Market, 42% Enterprise #### What Are Replicant's Pros and Cons? **Pros:** - Customer Engagement (2 reviews) - Customer Satisfaction (2 reviews) - Customer Support (2 reviews) - Ease of Use (2 reviews) - Easy Setup (2 reviews) **Cons:** - AI Limitations (1 reviews) - AI Performance (1 reviews) - Call Issues (1 reviews) - Inadequate AI Features (1 reviews) - Limited AI (1 reviews) ### What Do G2 Reviewers Say About Replicant? *AI-generated summary from verified user reviews* **Pros:** - Users praise Replicant's **exceptional customer engagement** , noting seamless communication and tailored support throughout the project journey. - Users praise the **exceptional customer satisfaction** from Replicant, highlighting their professional and patient approach throughout the journey. - Users praise the **exceptional customer support** from Replicant, noting their professionalism and patient guidance throughout the process. - Users commend Replicant for its **ease of use** , highlighting the efficient processes and seamless implementation support provided. - Users praise the **easy setup** process of Replicant, highlighting smooth communication and efficient implementation throughout their journey. **Cons:** - Users note that **AI limitations** hinder resolution of complex issues, necessitating escalation to live agents. - Users note that **AI performance limitations** may hinder resolution of complex issues, necessitating live agent intervention. - Users find that **call issues** often require escalation to live agents, limiting the effectiveness of Replicant's AI. - Users note the **inadequate AI features** of Replicant that limit its ability to resolve complex caller issues effectively. - Users note the **limited AI capabilities** of Replicant, often requiring escalation to live agents for complex issues. #### What Are Recent G2 Reviews of Replicant? **"[Business Partnership - UAT completion (Americor)](https://www.g2.com/survey_responses/replicant-review-11669963)"** **Rating:** 5.0/5.0 stars *— Verified User in Financial Services* [Read full review](https://www.g2.com/survey_responses/replicant-review-11669963) --- **"[Implentation team was great to work with, and the technology is steadily improving over time.](https://www.g2.com/survey_responses/replicant-review-11289120)"** **Rating:** 4.0/5.0 stars *— Craig N.* [Read full review](https://www.g2.com/survey_responses/replicant-review-11289120) --- #### What Are G2 Users Discussing About Replicant? - [What is Replicant used for?](https://www.g2.com/discussions/what-is-replicant-used-for) ### 23. [Topo.io](https://www.g2.com/products/topo-io/reviews) Topo is a B2B outbound platform built to help sales teams run outbound more efficiently by removing low-value, repetitive tasks from SDRs and Sales Reps. It centralizes outbound execution in one platform so teams can focus on what matters most: real interactions and conversations with prospects. Topo combines lead sourcing, signal detection, enrichment, and multichannel outreach in a single platform. Users define their ICP, targeting logic, and signals, and the AI Agent automatically finds relevant leads, enriches them with contextual data, and prepares personalized outreach across channels. Campaigns are based on real signals rather than static lead lists. The main value of Topo is enabling sales teams to spend less time on manual research, data handling, and copy-pasting, and more time engaging with prospects. By automating execution while keeping humans in control of strategy and messaging, Topo helps teams run outbound in a more focused and scalable way. **Average Rating:** 4.9/5.0 **Total Reviews:** 119 **How Do G2 Users Rate Topo.io?** - **Personalization:** 10.0/10 (Category avg: 8.7/10) - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.4/10) **Who Is the Company Behind Topo.io?** - **Seller:** [Topo.io](https://www.g2.com/sellers/topo-io) - **Year Founded:** 2023 - **HQ Location:** Paris, Ile-de-France - **Twitter:** @topo_io (27 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/topo-io/ (42 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Account Executive - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 49% Small-Business, 42% Mid-Market #### What Are Topo.io's Pros and Cons? **Pros:** - Ease of Use (85 reviews) - Efficiency (49 reviews) - Helpful (42 reviews) - Time-saving (41 reviews) - Team Collaboration (35 reviews) **Cons:** - Learning Curve (11 reviews) - Dependency Issues (3 reviews) - Design (2 reviews) - Limited Features (2 reviews) - Missing Features (2 reviews) ### What Do G2 Reviewers Say About Topo.io? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Topo.io, which streamlines processes and enhances organization for efficient workflows. - Users commend Topo.io for its **efficiency in collaboration** , enhancing productivity and organization throughout the sales process. - Users find Topo.io to be **exceptionally helpful** , enhancing sales follow-up, engagement, and teamwork between sales and marketing. - Users find Topo.io a **time-saving solution** that streamlines tasks and enhances productivity throughout the sales process. - Users value the **mutual action plan feature** of Topo.io, enhancing collaboration and productivity in sales processes. **Cons:** - Users note a **learning curve** with Topo, requiring patience to fully understand and utilize its features. - Users face **dependency issues** on the Topo team for creating domains and email addresses, impacting autonomy. - Users feel the **user interface could be improved** , although they acknowledge its positive evolution over time. - Users note the **limited features** of Topo.io, reflecting its early-stage development but potential for future improvements. - Users note that Topo.io has some **missing features** , but the team is proactive in addressing them. #### What Are Recent G2 Reviews of Topo.io? **"[Amazing product! Changed my outbound sales flow](https://www.g2.com/survey_responses/topo-io-review-12258102)"** **Rating:** 5.0/5.0 stars *— Nathan B.* [Read full review](https://www.g2.com/survey_responses/topo-io-review-12258102) --- **"[A really good and power sales tool !](https://www.g2.com/survey_responses/topo-io-review-12292622)"** **Rating:** 5.0/5.0 stars *— Sasha E.* [Read full review](https://www.g2.com/survey_responses/topo-io-review-12292622) --- ### 24. [Ascendo AI](https://www.g2.com/products/ascendo-ai/reviews) Ascendo builds Physical AI agents for critical infrastructure. Operating as a coordinated digital workforce, our 16 specialized L4 agents automate more than 1,800 complex service workflows out of the box. Deployed across MedTech, Telecom, industrial manufacturing and more, Ascendo AI agents ingest unstructured dark data to predict parts demand, operationalize technician expertise, and help prevent field escalations before they occur. Our goal is to not just give you the outcome you want but to make you an AI first company like ours. Learn why Field Service and Technical Support teams love us and recommend us as their #1 choice! **Average Rating:** 5.0/5.0 **Total Reviews:** 27 **How Do G2 Users Rate Ascendo AI?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.4/10) **Who Is the Company Behind Ascendo AI?** - **Seller:** [Ascendo.AI](https://www.g2.com/sellers/ascendo-ai) - **Year Founded:** 2020 - **HQ Location:** Palo Alto, US - **Twitter:** @AscendoAI (19 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/ascendoai/ (28 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Telecommunications, Hospital & Health Care - **Company Size:** 74% Enterprise, 19% Mid-Market #### What Are Recent G2 Reviews of Ascendo AI? **"[Robust Chatbot Integration: Quick Freshservice API Setup for Better SCADA Support](https://www.g2.com/survey_responses/ascendo-ai-review-12247074)"** **Rating:** 5.0/5.0 stars *— Verified User in Renewables & Environment* [Read full review](https://www.g2.com/survey_responses/ascendo-ai-review-12247074) --- **"[Ascendo AI Agent Tools: Faster, More Accurate Support with a Truly Collaborative Team](https://www.g2.com/survey_responses/ascendo-ai-review-12673212)"** **Rating:** 5.0/5.0 stars *— Verified User in Telecommunications* [Read full review](https://www.g2.com/survey_responses/ascendo-ai-review-12673212) --- #### What Are G2 Users Discussing About Ascendo AI? - [What is Ascendo used for?](https://www.g2.com/discussions/what-is-ascendo-used-for) ## What Is AI Agents For Business Operations? [ AI Agents](https://www.g2.com/categories/ai-agents) ## What Software Categories Are Similar to AI Agents For Business Operations? - [Chatbots Software](https://www.g2.com/categories/chatbots) - [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation) - [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) --- ## How Do You Choose the Right AI Agents For Business Operations? ### What You Should Know About AI agents for business operations ### AI agents for business operations buying insights at a glance [AI agents for business operations](https://www.g2.com/categories/ai-agents-for-business-operations) software enable organizations to deploy intelligent, autonomous agents that handle conversations, automate workflows, and execute tasks across business functions, from customer support and sales outreach to internal knowledge retrieval and scheduling. As AI capabilities advance beyond simple chatbots into context-aware, multi-step reasoning systems, this category has become a central infrastructure for operations, IT, and customer experience teams that need to scale output without scaling headcount.  The best AI agents for business operations combine natural language processing, voice synthesis, tool integrations, and decision logic to enable independent action across channels and business systems. Buyers evaluating this category often also consider[](https://www.g2.com/categories/ai-chatbots)[AI Chatbots](https://www.g2.com/categories/ai-chatbots) and[](https://www.g2.com/categories/contact-center)[Contact Center Software](https://www.g2.com/categories/contact-center) when scoping their conversational automation stack. Buyers across technology services, marketing, real estate, financial services, and automotive rely on AI agents for business automation to replace repetitive inbound and outbound communication tasks, accelerate customer onboarding, and maintain 24/7 availability without live agent coverage. Common use cases include AI-powered voice agents for inbound call handling, outbound appointment scheduling, customer support deflection via knowledge-base-driven chat agents, lead qualification, and internal process automation.  Teams managing structured, rules-based workflows often evaluate these tools alongside[](https://www.g2.com/categories/robotic-process-automation-rpa)[Robotic Process Automation (RPA)](https://www.g2.com/categories/robotic-process-automation-rpa) and[](https://www.g2.com/categories/business-process-management)[Business Process Management (BPM)](https://www.g2.com/categories/business-process-management) software to determine where autonomous AI agents add the most incremental value. The right AI agents for business platforms typically integrate directly into existing[](https://www.g2.com/categories/crm)[CRM](https://www.g2.com/categories/crm),[](https://www.g2.com/categories/help-desk)[Help Desk](https://www.g2.com/categories/help-desk), and[](https://www.g2.com/categories/sales-engagement)[Sales Engagement](https://www.g2.com/categories/sales-engagement) infrastructure, making integration compatibility a key procurement criterion alongside agent quality and latency. Pricing across this category varies based on usage volume, typically measured in concurrent agent minutes, API calls, or active conversations, and the level of customization required. Voice-focused platforms often charge per minute of call time, while chat and workflow automation tools may charge on monthly active users or seats.  Enterprise tiers unlock advanced features such as custom LLM integrations, white-labeling, dedicated infrastructure, and compliance certifications. SMB-oriented plans offer flat-rate or usage-capped tiers with pre-built templates for faster deployment, often built on[](https://www.g2.com/categories/no-code-development-platforms)[No-Code Development Platforms](https://www.g2.com/categories/no-code-development-platforms) that allow non-technical teams to configure and launch agents without engineering support. Evaluating the total cost of ownership means accounting for prompt engineering effort, ongoing model tuning, and the internal technical resources required to maintain agent performance at scale.  Organizations processing large volumes of structured documents as part of their operations workflows may also find overlap with[](https://www.g2.com/categories/intelligent-document-processing-idp)[Intelligent Document Processing (IDP)](https://www.g2.com/categories/intelligent-document-processing-idp) software when scoping their full automation stack. ### **Top 5 FAQs from software buyers** - What is AI agents for business operations software, and how does it differ from a traditional chatbot or RPA tool? - What features should I look for in the best AI agents for business operations? - How do AI agents for business automation integrate with existing CRM, telephony, and helpdesk systems? - How long does it take to deploy and tune an AI voice or chat agent for production use? - How do intelligent virtual assistants handle multi-step workflows without human intervention? G2’s top-rated AI Agents for Business Operations software, based on verified reviews, includes [Retell AI](https://www.g2.com/products/retell-ai/reviews), [Synthflow](https://www.g2.com/products/synthflow/reviews), [Microsoft Copilot](https://www.g2.com/products/microsoft-copilot/reviews), [Podium](https://www.g2.com/products/podium/reviews), and [Sobot Omnichannel Suite](https://www.g2.com/products/sobot-omnichannel-suite/reviews). [(Source 2)](https://company.g2.com/news/g2-winter-2026-reports)  ### What are the top-reviewed AI agents for business operations on G2? [Retell AI](https://www.g2.com/products/retell-ai/reviews) - **Number of Reviews:** 595 - **Satisfaction:** 100 - **Market Presence:** 61 - **G2 Score:** 80 [Synthflow](https://www.g2.com/products/synthflow/reviews) - **Number of Reviews:** 654 - **Satisfaction:** 100 - **Market Presence:** 59 - **G2 Score:** 79 [Microsoft Copilot](https://www.g2.com/products/microsoft-copilot/reviews) - **Number of Reviews: 1** 20 - **Satisfaction:** 53 - **Market Presence:** 93 - **G2 Score:** 73 [Podium](https://www.g2.com/products/podium/reviews) - **Number of Reviews:** 86 - **Satisfaction:** 66 - **Market Presence:** 72 - **G2 Score:** 69 [Sobot Omnichannel Suite](https://www.g2.com/products/sobot-omnichannel-suite/reviews) - **Number of Reviews:** 122 - **Satisfaction:** 77 - **Market Presence:** 55 - **G2 Score:** 66 **Satisfaction** reflects user-reported ratings, including ease of use, support, and feature fit. ([Source 2](https://www.g2.com/reports)) **Market Presence** scores combine review and external signals that indicate market momentum and footprint. ([Source 2](https://www.g2.com/reports)) **G2 Score** is a weighted composite of Satisfaction and Market Presence. ([Source 2](https://www.g2.com/reports)) Learn how G2 scores products. ([Source 1](https://documentation.g2.com/docs/research-scoring-methodologies?_gl=1*5vlk6s*_gcl_au*MTAwMzU5MzUxLjE3NjM0MTg0NzYuNjY0NTIxMTY0LjE3NjQ2MTc0NzcuMTc2NDYxNzQ3Nw..*_ga*NzY1MDU0NjE3LjE3NjM0NzQ3ODM.*_ga_MFZ5NDXZ5F*czE3NjYwODk1MTMkbzY3JGcxJHQxNzY2MDkyMjQyJGo1NyRsMCRoMA..)) ### What I Often See in AI Agents for Business Operations #### **Feedback Pros: What Users Consistently Appreciate** - **Natural-sounding voice agents with low latency deliver human-like call experiences at scale** - _“What I like best about Retell AI is its real-time, natural-sounding voice conversations powered by advanced speech recognition and AI reasoning. It stands out because: Latency is low, so conversations flow without awkward pauses. Voice quality is human-like, making it ideal for replacing traditional IVRs or first-line reps. Custom workflows and memory allow bots to handle multi-turn conversations that feel personalized. It's easy to integrate into existing systems through APIs or telephony providers like Twilio or 3CX. The platform provides detailed analytics so you can refine performance and boost customer satisfaction.”_ - [Savvy Matthew](https://www.g2.com/products/retell-ai/reviews/retell-ai-review-11416245), Retell AI Review - **Well-documented APIs and workflow integrations enable fast deployment into existing tech stacks** - _“SynthFlow makes it incredibly fast to prototype realistic AI call agents. I love that you can design conversational logic, set variables, and connect APIs without any code. The interface feels intuitive, the testing flow is smooth, and the response accuracy has been better than I expected. It’s perfect for quick POCs or production-grade automation once you get familiar with the structure.”_ - [Alex Petro](https://www.g2.com/products/synthflow/reviews/synthflow-review-11789521), Synthflow Review  - **Drag-and-drop no-code builders allow non-technical teams to configure and launch agents independently** - _“I really like Jotform AI Agents for its ease of setup and usage. Being someone with a technical background and having tested other drag-and-drop agent builders, I found the initial setup in Jotform seamless. The platform's ease of use allows me to quickly spin up a workflow automation or a chatbot/AI agent in minutes without writing lines of code. Additionally, having 24/7 customer support and the capability for automated workflow completions without human interference are significant benefits for me.”_ **-** [**Adeyemi Oyinlola**](https://www.g2.com/products/jotform-ai-agents/reviews/jotform-ai-agents-review-12074042) **,** Jotform AI Agents Review  #### **Cons: Where Many Platforms Fall Short** - **Advanced configuration for custom LLM bridges and webhooks carries a steep learning curve for non-developers** - _“The learning curve for setting up a Custom LLM bridge is a bit steep for beginners, but the low latency and voice quality make the effort 100% worth it for high-volume users.”_ **-** [**Verified User**](https://www.g2.com/products/retell-ai/reviews/retell-ai-review-12393171) **,** Retell AI Review  - **Per-minute pricing becomes costly for high-volume deployments or teams with limited budgets** - _“The pricing model based on predefined minutes can be less flexible compared to other options that allow purchasing credits as needed.”_ **-** [**Melissa Camacho Marín**](https://www.g2.com/products/synthflow/reviews/synthflow-review-11196155) **,** Synthflow Review  - **Voice tone and emotion customization lacks granular controls for complex, regulated, or brand-specific use cases** - _“High costs for low-volume users, limited customization of voice models, and a lack of built-in HIPAA/PCI compliance for regulated industries.”_ **-** [**Verified User**](https://www.g2.com/products/retell-ai/reviews/retell-ai-review-12398689) **,** Retell AI Review  ### My Expert Takeaway on AI Agents for Business Operations AI agents for business operations software deliver their greatest value when organizations treat them as ongoing infrastructure rather than a one-time deployment. The best AI agents for business mature significantly after initial launch. Teams that invest in prompt tuning, integration depth, and feedback loops between agent outcomes and model behavior see substantially higher accuracy and user satisfaction over time.  The category earns strong usability scores across reviews, reflecting that modern platforms have prioritized accessibility: non-technical users can now configure and deploy functional agents without engineering support, which accelerates time-to-value considerably. High-performing teams across technology services, marketing, and real estate use intelligent virtual assistants not just to deflect volume, but to create consistent, always-on experiences that their live teams cannot sustain on their own. The most effective deployments combine voice agents for real-time inbound handling with workflow automation layers that trigger follow-up actions without human involvement. Teams also frequently pair AI agents with[](https://www.g2.com/categories/ai-meeting-assistants)[AI Meeting Assistants](https://www.g2.com/categories/ai-meeting-assistants) and[](https://www.g2.com/categories/ai-writing-assistant)[AI Writing Assistants](https://www.g2.com/categories/ai-writing-assistant) to extend automation coverage into internal productivity workflows, reducing the manual effort across customer-facing interactions and back-office follow-through. Two patterns stand out across high-growth verticals. First, technical teams and agencies building multi-client agent infrastructure prioritize platform API quality, white-labeling options, and concurrent session limits, capabilities that pricing models and architectural constraints can create meaningful product differentiation. Second, non-technical operators in SMB segments prioritize out-of-the-box templates, drag-and-drop configuration, and the speed of knowledge base ingestion. Quality of support scores well across reviews, which matters because both profiles require vendor responsiveness during setup, whether that means debugging a webhook integration or adjusting a knowledge base for improved answer accuracy. Teams that engage implementation support early consistently report faster deployment cycles and fewer post-launch tuning issues. ### AI agents for business operations FAQs #### Which AI agent platform is best for automating business workflows? The best AI agent platform for automating business workflows depends on the complexity of your workflows, the systems your agents need to connect with, and whether your team has technical resources to manage custom configurations. Key factors to evaluate include: - Workflow builder flexibility, whether the platform supports multi-step, conditional logic, without requiring engineering cycles - Native integrations with CRM, calendar, telephony, and helpdesk tools your team already uses - Ability to trigger downstream actions automatically, such as CRM updates, appointment confirmations, or escalation routing - Support for both voice and text channels within a single agent deployment - Reliability and uptime guarantees for production-grade workflow automation The best AI agents for business operations combine low-latency execution with enough configurability to handle the exceptions and edge cases that generic automation tools miss. #### Which are the best AI agents for reducing manual workload in operations? Operations teams evaluating AI agents for business automation typically prioritize platforms that can take ownership of high-volume, repetitive tasks end-to-end, not just assist with them. Platforms commonly used for reducing manual operational workload include: - [Retell AI](https://www.g2.com/products/retell-ai/reviews) - Deploys AI voice agents that handle inbound and outbound calls autonomously, eliminating manual call handling for appointment scheduling, lead qualification, and customer follow-up. - [IBM watsonx Orchestrate](https://www.g2.com/products/ibm-watsonx-orchestrate/reviews) - Enables enterprise operations teams to build and deploy AI agents that automate multi-step workflows across HR, procurement, and business operations without custom development. - [ServiceNow AI Agents](https://www.g2.com/products/servicenow-ai-agents/reviews) - Automates IT and business service workflows at scale, reducing manual ticket handling, approvals, and cross-functional task routing for large operations teams. - [Bizagi](https://www.g2.com/products/bizagi/reviews) - Combines business process automation with AI-driven workflow orchestration, helping operations teams reduce manual intervention across structured, rules-based processes. - [ClickUp](https://www.g2.com/products/clickup/reviews) - Integrates AI assistance directly into project and task management workflows, reducing the manual coordination overhead for operations teams managing cross-functional work. #### Which AI business operations tool delivers the fastest ROI? ROI from AI agents for business operations is typically fastest when the tool targets a high-volume, clearly defined task that currently requires significant manual effort, such as inbound call handling, appointment booking, or tier-one support deflection. Factors that accelerate time-to-ROI include: - Out-of-the-box templates that reduce deployment time to days rather than weeks - Usage-based pricing that aligns cost directly with output volume - Measurable baselines, tasks per hour, response time, and call handle time make ROI straightforward to calculate - Minimal prompt tuning is required before the agent performs reliably in production - Strong implementation support that reduces the internal time investment during setup Teams that deploy intelligent virtual assistants against a single, well-scoped use case consistently see faster payback periods than those attempting broad automation from day one. #### Which are the top AI automation platforms for cross-department workflows? Cross-department automation requires AI agents that can operate across multiple systems, hand off tasks between functions, and maintain context as a workflow moves from one team to another. Platforms evaluated for cross-department AI automation typically include: - [Microsoft Copilot](https://www.g2.com/products/microsoft-copilot/reviews) - Embedded across Microsoft 365, enabling consistent AI assistance across sales, operations, HR, and finance without requiring separate tool deployments per team. - [Kore.AI](https://www.g2.com/products/kore-ai/reviews) - Provides an enterprise-grade agent platform for building and orchestrating AI workflows across customer-facing and internal operations departments from a single environment. - [IBM watsonx Orchestrate](https://www.g2.com/products/ibm-watsonx-orchestrate/reviews) - Designed specifically for cross-functional workflow automation, connecting agents across HR, finance, procurement, and operations within a unified orchestration layer. - [Joule](https://www.g2.com/products/joule/reviews) - SAP's AI copilot, built to surface contextual intelligence and automate tasks across SAP business applications used by finance, HR, and supply chain teams simultaneously. - [Guru](https://www.g2.com/products/guru/reviews) centralizes organizational knowledge and surfaces it automatically within the tools teams already use, reducing the manual effort of cross-departmental information retrieval and handoffs. #### Which AI operations assistant offers the best integration options? Integration quality is one of the most important selection criteria for AI agents for business operations, since an agent that cannot connect reliably to your existing systems creates more manual work than it eliminates. Key integration capabilities to evaluate include: - Pre-built connectors for CRM platforms such as Salesforce, HubSpot, and Zoho - API documentation quality and developer support for custom integrations - Webhook support for triggering actions in external systems based on agent outcomes - Native integrations with telephony providers, calendar systems, and helpdesk tools - Support for middleware platforms such as Zapier or Make for teams without in-house engineering resources The best AI agents for business with strong integration options treat connectivity as a core product feature rather than an add-on, offering both no-code connectors for common tools and well-documented APIs for custom workflows. #### Which are the best AI tools for managing repetitive operational tasks? Repetitive operational tasks, inbound call routing, appointment scheduling, FAQ responses, lead follow-up, and data entry represent the highest-ROI starting point for most AI agent deployments, because the volume is predictable and the success criteria are easy to define. Some AI agents for business automation tools frequently used for repetitive task management include: - [Retell AI](https://www.g2.com/products/retell-ai/reviews) - Purpose-built for high-volume voice task automation, handling repetitive inbound and outbound call workflows with low latency and natural-sounding responses. - [Tidio](https://www.g2.com/products/tidio/reviews) - Automates repetitive customer-facing chat interactions, including FAQ responses, lead capture, and order status inquiries, with an accessible setup suited to SMB operations teams. - [Fin by Intercom](https://www.g2.com/products/fin-by-intercom/reviews) - Resolves repetitive customer support queries autonomously using knowledge base content, reducing the volume of tickets that require live agent handling. - [Jotform AI Agents](https://www.g2.com/products/jotform-ai-agents/reviews) - Automates repetitive data collection and FAQ workflows by deploying form-embedded agents that handle common inquiries without manual intervention. - [Observe.AI](https://www.g2.com/products/observe-ai/reviews) automates quality monitoring and post-interaction analysis for contact center operations, eliminating the manual effort required by repetitive call evaluation. ### Sources 1. [G2 Scoring Methodologies](https://documentation.g2.com/docs/research-scoring-methodologies?_gl=1*5ky9es*_gcl_au*MTY2NDg2MDY3Ny4xNzU1MDQxMDU4*_ga*MTMwMTMzNzE1MS4xNzQ5MjMyMzg1*_ga_MFZ5NDXZ5F*czE3NTUwOTkzMjgkbzQkZzEkdDE3NTUwOTk3NzYkajU3JGwwJGgw) 2. [G2 Winter 2026 Reports](https://company.g2.com/news/g2-winter-2026-reports) Researched By: [Subhransu Sahu](https://research.g2.com/insights/author/subhransu-sahu) Last updated on March 16, 2026