Best Customer Service Software Products
2025
Nothing but the best software. Find the best software for anything and everything you want to accomplish, as decided by software buyers on the world’s largest and most trusted software marketplace.
G2 is proud to share our 2025 list of the Best Customer Service Software Products
We are excited to share our 2025 Best Customer Service Software list. Based on honest reviews and ratings from our G2 users this year, this list features the customer support software and service providers found on G2. Top customer service software vendors include: Salesforce, and Zoho.
Check out our FAQs to learn more.
Award-Winning Best Customer Service Software Product Categories Include:
Best Software by Function / Customer Service Products
Out of 3,453 total products in this category, and 1,230 that were eligible for the 2025 Best Software Awards, here are the 50 best software products. When looking at this year’s winners, 20 remained on the list from last year, while 30 are new entrants — representing a 60% change on this list since the 2024 Best Software Awards.
1
Salesforce Service Cloud
Help Desk
Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.
Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.
Categories
G2 Awards
Best Customer Service Software Products 2025
Best Global Sellers 2025
Best Enterprise Products 2025
Best Mid-Market Products 2025
Best Software Products 2025
Best Small Business Products 2025
Americas Leader Help Desk Spring 2025
Grid Leader Contact Center Workforce Spring 2025
Relationship Leader Contact Center Knowledge Base Spring 2025
Asia Leader Customer Self-Service Spring 2025
2
Salesforce Field Service
Field Service Management
Salesforce Field Service helps to improve mobile service operations and deliver faster, smarter, more personalized service from the phone to the field on one platform.
Salesforce Field Service helps to improve mobile service operations and deliver faster, smarter, more personalized service from the phone to the field on one platform.
Categories
G2 Awards
Best Global Sellers 2025
Best Customer Service Software Products 2025
Best Software Products 2025
Grid Leader Field Service Management Spring 2025
Asia Leader Field Service Management Spring 2025
Americas Leader Field Service Management Spring 2025
Relationship Leader Field Service Management Spring 2025
3
Zoho Desk
Help Desk
Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.
Categories
G2 Awards
Best Global Sellers 2025
Best Customer Service Software Products 2025
Best Small Business Products 2025
Australia Leader Help Desk Spring 2025
Asia Leader Help Desk Spring 2025
Southeast Asia Leader Customer Self-Service Spring 2025
Momentum Leader Complaint Management Spring 2025
Australia Leader Customer Self-Service Spring 2025
Americas Leader Customer Self-Service Spring 2025
4
Playvox Quality Management
Contact Center Quality Assurance
Playvox is a modern Quality Assurance software. Improve customer experience and satisfaction by evaluating, coaching, training and motivating your agents to increase their performance. All in one centralized place.
Playvox is a modern Quality Assurance software. Improve customer experience and satisfaction by evaluating, coaching, training and motivating your agents to increase their performance. All in one centralized place.
Categories
G2 Awards
Best Customer Service Software Products 2025
Best Small Business Products 2025
Best Mid-Market Products 2025
Usability Leader Contact Center Quality Assurance Spring 2025
5
Freshdesk
Help Desk
Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide supe
Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide supe
Categories
G2 Awards
Best Customer Service Software Products 2025
Best India Sellers 2025
Best APAC Products 2025
Asia Pacific Leader Social Customer Service Spring 2025
Best Global Sellers 2025
Asia Leader Social Customer Service Spring 2025
Relationship Leader Complaint Management Spring 2025
Asia Leader Customer Communications Management Spring 2025
Asia Pacific Leader Conversational Support Spring 2025
Implementation Leader Complaint Management Spring 2025
Usability Leader Complaint Management Spring 2025
6
Intercom
Live Chat
Intercom is the leader in AI-first Customer Service, dramatically improving experiences for customers, support agents, and managers. For customers, Intercom enables the best customer experience by instantly resolving 50% of support volume, in any language, any time and any channel, providing actiona
Intercom is the leader in AI-first Customer Service, dramatically improving experiences for customers, support agents, and managers. For customers, Intercom enables the best customer experience by instantly resolving 50% of support volume, in any language, any time and any channel, providing actiona
Categories
G2 Awards
Best Global Sellers 2025
Best Customer Service Software Products 2025
Germany Leader Live Chat Spring 2025
Europe Leader Conversational Support Spring 2025
Europe Leader Live Chat Spring 2025
Southeast Asia Leader Chatbots Spring 2025
Canada Leader Chatbots Spring 2025
Australia Leader Live Chat Spring 2025
United Kingdom Leader Conversational Support Spring 2025
Canada Leader Live Chat Spring 2025
7
Zendesk Support Suite
Help Desk
Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.
Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.
Categories
G2 Awards
Best Customer Service Software Products 2025
Best Global Sellers 2025
EMEA Leader Social Customer Service Spring 2025
EMEA Leader Customer Self-Service Spring 2025
Relationship Leader Social Customer Service Spring 2025
Results Leader Help Desk Spring 2025
Grid Leader Genesys AppFoundry Marketplace Spring 2025
Grid Leader Shared Inbox Spring 2025
Middle East & Africa Leader Customer Self-Service Spring 2025
EMEA Leader Google Workspace for Sales Spring 2025
8
HubSpot Service Hub
Help Desk
Customer service software that makes it easy to manage and connect with customers, and truly help them succeed. You’ll make customers happier, keep them longer, and grow your business faster. Service teams can show the value of their work and prove an actual return on investment because Service Hub
Customer service software that makes it easy to manage and connect with customers, and truly help them succeed. You’ll make customers happier, keep them longer, and grow your business faster. Service teams can show the value of their work and prove an actual return on investment because Service Hub
Categories
G2 Awards
Best Global Sellers 2025
Best Customer Service Software Products 2025
Best Small Business Products 2025
Americas Leader Conversational Support Spring 2025
Australia Leader Conversational Support Spring 2025
Spain Leader Customer Self-Service Spring 2025
Asia Pacific Leader Enterprise Feedback Management Spring 2025
Relationship Leader Enterprise Feedback Management Spring 2025
Europe Leader Enterprise Feedback Management Spring 2025
Grid Leader Shared Inbox Spring 2025
9
Gainsight Customer Success
Customer Success
Gainsight CS is a complete Customer Success Platform.
Categories
G2 Awards
Best Customer Service Software Products 2025
United Kingdom Leader Customer Success Spring 2025
Canada Leader Customer Success Spring 2025
Europe Leader Experience Management Spring 2025
Relationship Leader Customer Success Spring 2025
EMEA Leader Customer Success Spring 2025
EMEA Leader Experience Management Spring 2025
Europe Leader Customer Success Spring 2025
10
Nextiva
VoIP Providers
The Nextiva technology platform is a state-of-the-art telecommunications infrastructure that allows a company's employees to conduct their business from anywhere.
The Nextiva technology platform is a state-of-the-art telecommunications infrastructure that allows a company's employees to conduct their business from anywhere.
Categories
G2 Awards
Best Global Sellers 2025
Best Customer Service Software Products 2025
Best Collaboration & Productivity Software Products 2025
Grid Leader Cloud PBX Platforms Spring 2025
Momentum Leader Cloud PBX Platforms Spring 2025
Implementation Leader UCaaS Platforms Spring 2025
India Leader Call Center Infrastructure (CCI) Spring 2025
Relationship Leader Cloud PBX Platforms Spring 2025
11
Talkdesk
Contact Center
Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed o
Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed o
Categories
G2 Awards
Best Customer Service Software Products 2025
Middle East & Africa Leader Call Center Infrastructure (CCI) Spring 2025
Middle East & Africa Leader Contact Center Spring 2025
EMEA Leader Auto Dialer Spring 2025
Canada Leader Contact Center Quality Assurance Spring 2025
EMEA Leader Contact Center Workforce Spring 2025
Results Leader Contact Center Workforce Spring 2025
12
Genesys Cloud CX
Contact Center
The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms
The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms
Categories
G2 Awards
Best Customer Service Software Products 2025
India Leader AI Agents Spring 2025
Asia Pacific Leader Genesys AppFoundry Marketplace Spring 2025
Asia Leader Genesys AppFoundry Marketplace Spring 2025
Grid Leader Call Center Infrastructure (CCI) Spring 2025
Europe Leader Contact Center Workforce Spring 2025
Momentum Leader Genesys AppFoundry Marketplace Spring 2025
EMEA Leader Speech Analytics Spring 2025
Asia Pacific Leader Call Center Infrastructure (CCI) Spring 2025
13
Avaya IP Office
Other Customer Service
Avaya IP Office Platform is a cost-effective telephony system that supports a mobile, distributed workforce with voice and video on virtually any device.
Avaya IP Office Platform is a cost-effective telephony system that supports a mobile, distributed workforce with voice and video on virtually any device.
Categories
G2 Awards
Best Customer Service Software Products 2025
14
Aircall
Contact Center
Aircall is the phone system for modern business that can be used on any device. Since Aircall has no hardware requirement, customers can get set up and dialing in as few as 3 minutes. Packed with powerful integrations and a growing app ecosystem of 50+ CRM, Helpdesk, eCommerce, and other business so
Aircall is the phone system for modern business that can be used on any device. Since Aircall has no hardware requirement, customers can get set up and dialing in as few as 3 minutes. Packed with powerful integrations and a growing app ecosystem of 50+ CRM, Helpdesk, eCommerce, and other business so
Categories
G2 Awards
Best Customer Service Software Products 2025
United Kingdom Leader VoIP Providers Spring 2025
Europe Leader Call Center Infrastructure (CCI) Spring 2025
Germany Leader Outbound Call Tracking Spring 2025
United Kingdom Leader Call Center Infrastructure (CCI) Spring 2025
Latin America Leader Contact Center Spring 2025
EMEA Leader Call Center Infrastructure (CCI) Spring 2025
Australia High performer Contact Center Spring 2025
15
Medallia Customer Experience
Experience Management
Medallia's feedback management products are built on technology that's designed to capture users' attention, make solutions clear and motivate employees to act.
Medallia's feedback management products are built on technology that's designed to capture users' attention, make solutions clear and motivate employees to act.
Categories
G2 Awards
Best Customer Service Software Products 2025
EMEA Leader Experience Management Spring 2025
Europe Leader Experience Management Spring 2025
Grid Leader Feedback Analytics Spring 2025
16
Verint Speech and Text Analytics
Speech Analytics
Verint Speech Analytics enables you to transcribe and analyze millions of calls to discover customer insights and improve contact center performance.
Verint Speech Analytics enables you to transcribe and analyze millions of calls to discover customer insights and improve contact center performance.
Categories
G2 Awards
Best Customer Service Software Products 2025
Best Enterprise Products 2025
17
Sprinklr Service
Social Customer Service
Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights – eliminating the need for any other point solution.
Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights – eliminating the need for any other point solution.
Categories
G2 Awards
Best Customer Service Software Products 2025
Middle East Leader Social Customer Service Spring 2025
Australia Leader Chatbots Spring 2025
Australia Leader Contact Center Spring 2025
India Leader Social Customer Service Spring 2025
ANZ Leader Contact Center Spring 2025
India Leader Contact Center Spring 2025
Asia Pacific Leader Social Customer Service Spring 2025
Asia Leader Social Customer Service Spring 2025
18
ServiceMax
Field Service Management
ServiceMax is the global leader in Service Execution Management, offering cloud-based software tools that improve the productivity of complex, equipment-centric service execution.
ServiceMax is the global leader in Service Execution Management, offering cloud-based software tools that improve the productivity of complex, equipment-centric service execution.
Categories
G2 Awards
Best Customer Service Software Products 2025
Asia Leader Field Service Management Spring 2025
India Leader Field Service Management Spring 2025
Americas Leader Field Service Management Spring 2025
Grid Leader Field Service Management Spring 2025
19
AskNicely
Experience Management
The simple way to measure and improve customer happiness using the Net Promoter Score (NPS) framework.
The simple way to measure and improve customer happiness using the Net Promoter Score (NPS) framework.
Categories
G2 Awards
Best Customer Service Software Products 2025
Relationship Leader Experience Management Spring 2025
Implementation Leader Experience Management Spring 2025
Usability Leader Experience Management Spring 2025
Asia Pacific Leader Experience Management Spring 2025
EMEA Leader Experience Management Spring 2025
United Kingdom Leader Experience Management Spring 2025
20
SAP Service Cloud
Help Desk
SAP Service Cloud orchestrates seamless service experiences to support customers throughout their entire journey. It bridges the gap between front-office engagements and back-office processes and delivers the next generation of self-service.
SAP Service Cloud orchestrates seamless service experiences to support customers throughout their entire journey. It bridges the gap between front-office engagements and back-office processes and delivers the next generation of self-service.
Categories
G2 Awards
Best German Sellers 2025
Best Customer Service Software Products 2025
Best EMEA Sellers 2025
India Leader Customer Self-Service Spring 2025
Best Global Sellers 2025
Asia Pacific Leader Customer Self-Service Spring 2025
Asia Leader Customer Self-Service Spring 2025
India Leader Help Desk Spring 2025
21
Gainsight Customer Education
Corporate Learning Management Systems
With Gainsight CE, you can efficiently train employees, customers, and partners with a single solution.
With Gainsight CE, you can efficiently train employees, customers, and partners with a single solution.
Categories
G2 Awards
Best Customer Service Software Products 2025
Usability Leader Customer Education Spring 2025
Momentum Leader Customer Education Spring 2025
Europe High performer Customer Education Spring 2025
EMEA High performer Customer Education Spring 2025
Grid High performer Customer Education Spring 2025
Grid Leader Customer Education Spring 2025
22
Front
Help Desk
Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.
Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.
Categories
G2 Awards
Best Customer Service Software Products 2025
Usability Leader Conversational Support Spring 2025
Usability Leader Customer Communications Management Spring 2025
France Leader Live Chat Spring 2025
Implementation Leader Complaint Management Spring 2025
United Kingdom Leader Shared Inbox Spring 2025
EMEA Leader Shared Inbox Spring 2025
Results Leader Customer Communications Management Spring 2025
Southeast Asia Leader Shared Inbox Spring 2025
23
Five9 Intelligent Cloud Contact Center Platform
Contact Center
Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing.
Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing.
Categories
G2 Awards
Best Customer Service Software Products 2025
Southeast Asia Leader Contact Center Spring 2025
Usability Leader Auto Dialer Spring 2025
Grid Leader Call Compliance Spring 2025
Momentum Leader Call Compliance Spring 2025
Americas Leader Contact Center Spring 2025
24
Google Cloud Speech-to-Text
Voice Recognition
Google Cloud Speech-to-Text is a service that enables developers to quickly and accurately convert audio to text by applying neural network models in an easy to use API. The API covers 73 languages and 137 different local variants to support a global user base and can be used to power media voice co
Google Cloud Speech-to-Text is a service that enables developers to quickly and accurately convert audio to text by applying neural network models in an easy to use API. The API covers 73 languages and 137 different local variants to support a global user base and can be used to power media voice co
Categories
G2 Awards
Best Customer Service Software Products 2025
Best Global Sellers 2025
Best Collaboration & Productivity Software Products 2025
Relationship Leader Voice Recognition Spring 2025
Grid Leader Voice Recognition Spring 2025
Asia Leader Speech Analytics Spring 2025
Asia Leader Voice Recognition Spring 2025
Asia Leader Transcription Spring 2025
Grid Leader Speech Analytics Spring 2025
25
Simplify360
Social Customer Service
Simplify360 is a Social Business Intelligence company.
Categories
G2 Awards
Best Global Sellers 2025
Best Customer Service Software Products 2025
26
Field Nation
Field Service Management
Field Nation is a labor marketplace for IT field service, connecting companies and skilled technicians to do great work across the nation.
Field Nation is a labor marketplace for IT field service, connecting companies and skilled technicians to do great work across the nation.
Categories
G2 Awards
Best Customer Service Software Products 2025
Usability Leader Field Service Management Spring 2025
Americas Leader Field Service Management Spring 2025
Relationship Leader Field Service Management Spring 2025
Grid Leader Field Service Management Spring 2025
Asia Leader Field Service Management Spring 2025
Asia Pacific Leader Field Service Management Spring 2025
27
Qualtrics Customer Experience
Experience Management
With Qualtrics, hear and understand every customer, at every meaningful moment, and take actions that deliver breakthrough experiences. Easily uncover areas of opportunity, automate actions, and drive critical organizational outcomes with an extremely powerful, agile Experience Management Platform.
With Qualtrics, hear and understand every customer, at every meaningful moment, and take actions that deliver breakthrough experiences. Easily uncover areas of opportunity, automate actions, and drive critical organizational outcomes with an extremely powerful, agile Experience Management Platform.
Categories
G2 Awards
Best Customer Service Software Products 2025
Best German Sellers 2025
Best EMEA Sellers 2025
Best Global Sellers 2025
Grid Leader Proactive Customer Retention Spring 2025
Asia Leader Experience Management Spring 2025
India Leader Experience Management Spring 2025
Asia Leader Feedback Analytics Spring 2025
28
Webex Contact Center
Contact Center
Create exceptional customer experiences that drive loyalty and lifetime value.
Create exceptional customer experiences that drive loyalty and lifetime value.
Categories
G2 Awards
Best Global Sellers 2025
Best Customer Service Software Products 2025
Americas Leader Contact Center Spring 2025
Grid Leader Contact Center Spring 2025
Grid Leader Call Center Infrastructure (CCI) Spring 2025
Grid Leader Live Chat Spring 2025
29
Hiver
Help Desk
Hiver transforms your inbox (Gmail or Outlook) into a simple, powerful collaboration and customer support tool.
Hiver transforms your inbox (Gmail or Outlook) into a simple, powerful collaboration and customer support tool.
Categories
G2 Awards
Best Collaboration & Productivity Software Products 2025
Best India Sellers 2025
Best APAC Products 2025
Best Customer Service Software Products 2025
Implementation Leader Help Desk Spring 2025
Implementation Leader Email Management Spring 2025
Relationship Leader Shared Inbox Spring 2025
Implementation Leader Customer Communications Management Spring 2025
Usability Leader Shared Inbox Spring 2025
Usability Leader Email Management Spring 2025
30
UserGuiding
Digital Adoption Platform
UserGuiding is a must-have tool for product teams looking to drive revenue growth with superior self-service experiences—activate more users and reduce support tickets with the best success coaching in industry.
UserGuiding is a must-have tool for product teams looking to drive revenue growth with superior self-service experiences—activate more users and reduce support tickets with the best success coaching in industry.
Categories
G2 Awards
Best Customer Service Software Products 2025
Best Collaboration & Productivity Software Products 2025
Best Highest Satisfaction Products 2025
Relationship Leader Customer Self-Service Spring 2025
Results Leader Customer Self-Service Spring 2025
Implementation Leader Digital Adoption Platform Spring 2025
Relationship Leader Digital Adoption Platform Spring 2025
Middle East High performer Customer Self-Service Spring 2025
Middle East & Africa Leader Digital Adoption Platform Spring 2025
31
Thinkific Plus
Corporate Learning Management Systems
Thinkific Plus is an all-in-one online course platform designed to empower anyone to quickly create and deliver stunning courses on their own branded site.
Thinkific Plus is an all-in-one online course platform designed to empower anyone to quickly create and deliver stunning courses on their own branded site.
Categories
G2 Awards
Best Education Software Products 2025
Best Canadian Sellers 2025
Best Customer Service Software Products 2025
Canada Leader Online Learning Platform Spring 2025
Asia Pacific Leader Online Learning Platform Spring 2025
Asia Leader Online Learning Platform Spring 2025
Grid Leader Online Learning Platform Spring 2025
32
Alida
Experience Management
Alida's community-centered research platform allows organizations to stay competitive, build lasting relationships, and drive business value, with a research and insights platform that delivers fast and reliable customer feedback at scale.
Categories
G2 Awards
Best Customer Service Software Products 2025
Grid Leader User Research Spring 2025
33
NICE CXone Mpower
Contact Center
NICE CXone Mpower automates end-to-end customer service—enabling organizations to boost satisfaction and efficiency while reducing costs at unprecedented scale. Move beyond traditional inbound customer service and into proactive AI-powered customer experiences. As the ultimate AI hyper-platform, CXo
NICE CXone Mpower automates end-to-end customer service—enabling organizations to boost satisfaction and efficiency while reducing costs at unprecedented scale. Move beyond traditional inbound customer service and into proactive AI-powered customer experiences. As the ultimate AI hyper-platform, CXo
Categories
G2 Awards
Best Customer Service Software Products 2025
Results Leader Speech Analytics Spring 2025
EMEA Leader Contact Center Spring 2025
Americas Leader Contact Center Workforce Spring 2025
Europe Leader Contact Center Spring 2025
Asia Pacific Leader Auto Dialer Spring 2025
34
Verint Workforce Management
Contact Center Workforce
Verint Workforce Management is web-enabled software that simplifies the complex task of forecasting and scheduling, and provides performance management and eLearning capabilities.
Verint Workforce Management is web-enabled software that simplifies the complex task of forecasting and scheduling, and provides performance management and eLearning capabilities.
Categories
G2 Awards
Best Customer Service Software Products 2025
Americas Leader Contact Center Workforce Spring 2025
Grid Leader Workforce Management Spring 2025
35
respond.io
Conversational Support
Respond.io is a business messaging platform that connects contacts from any channel to every team.
Respond.io is a business messaging platform that connects contacts from any channel to every team.
Categories
G2 Awards
Best Customer Service Software Products 2025
Usability Leader WhatsApp Marketing Spring 2025
Results Leader Conversational Support Spring 2025
Usability Leader Conversational Support Spring 2025
Relationship Leader WhatsApp Marketing Spring 2025
Results Leader WhatsApp Marketing Spring 2025
Implementation Leader WhatsApp Marketing Spring 2025
36
Zuper
Field Service Management
Zuper is the most flexible and comprehensive field service management platform that streamlines your operations and improves workforce productivity through no-code workflows, seamless integrations, and intelligent automation. Zuper fosters smooth collaboration between back-office teams, field servic
Zuper is the most flexible and comprehensive field service management platform that streamlines your operations and improves workforce productivity through no-code workflows, seamless integrations, and intelligent automation. Zuper fosters smooth collaboration between back-office teams, field servic
Categories
G2 Awards
Best Customer Service Software Products 2025
India High performer Field Service Management Spring 2025
Asia High performer Field Service Management Spring 2025
Asia Pacific High performer Field Service Management Spring 2025
Canada Leader Field Service Management Spring 2025
Relationship Leader Field Service Management Spring 2025
Momentum Leader Field Service Management Spring 2025
37
CallMiner Eureka
Speech Analytics
CallMiner Eureka is a solution that helps call centers through text and speech analytics and insights from automated analysis of communications between you and your customers across multiple channels.
CallMiner Eureka is a solution that helps call centers through text and speech analytics and insights from automated analysis of communications between you and your customers across multiple channels.
Categories
G2 Awards
Best Customer Service Software Products 2025
Grid Leader Speech Analytics Spring 2025
Grid High performer Speech Analytics Spring 2025
Americas High performer Conversation Intelligence Spring 2025
Grid High performer Conversation Intelligence Spring 2025
38
JustCall
Contact Center
JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks,
JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks,
Categories
G2 Awards
Best India Sellers 2025
Best Customer Service Software Products 2025
Best Fastest Growing Products 2025
Best APAC Products 2025
Best Highest Satisfaction Products 2025
Implementation Leader Customer Self-Service Spring 2025
Implementation Leader Contact Center Workforce Spring 2025
Asia Leader Auto Dialer Spring 2025
Implementation Leader Customer Communications Management Spring 2025
Momentum Leader Call Center Infrastructure (CCI) Spring 2025
39
SimpleTexting
SMS Marketing
SimpleTexting provides Text Message Marketing and SMS Solutions that are Simple, Affordable & Effective!
SimpleTexting provides Text Message Marketing and SMS Solutions that are Simple, Affordable & Effective!
Categories
G2 Awards
Best Customer Service Software Products 2025
Implementation Leader Appointment Reminder Spring 2025
Results Leader Appointment Reminder Spring 2025
Usability Leader Appointment Reminder Spring 2025
40
CloudTalk
Contact Center
CloudTalk is a remote-ready cloud call center software for sales and customer support teams. Aside from providing top of the range call quality and a modern solution, our unique selling point is the ability to easily integrate with leading CRMs and helpdesks, giving customer service agents and sales
CloudTalk is a remote-ready cloud call center software for sales and customer support teams. Aside from providing top of the range call quality and a modern solution, our unique selling point is the ability to easily integrate with leading CRMs and helpdesks, giving customer service agents and sales
Categories
G2 Awards
Best Customer Service Software Products 2025
Europe Leader Auto Dialer Spring 2025
Implementation Leader Speech Analytics Spring 2025
Europe Leader Contact Center Spring 2025
Europe Leader Call Center Infrastructure (CCI) Spring 2025
EMEA Leader Contact Center Spring 2025
EMEA Leader Call Center Infrastructure (CCI) Spring 2025
Middle East High performer Call Center Infrastructure (CCI) Spring 2025
EMEA High performer Cloud PBX Platforms Spring 2025
41
Calabrio ONE
Contact Center Workforce
Calabrio ONE is an integrated solution to help optimize the workforce in call centers by giving you accurate information in a multi-channel environment, under one system.
Calabrio ONE is an integrated solution to help optimize the workforce in call centers by giving you accurate information in a multi-channel environment, under one system.
Categories
G2 Awards
Best Customer Service Software Products 2025
Usability Leader Contact Center Workforce Spring 2025
Relationship Leader Contact Center Workforce Spring 2025
Europe Leader Contact Center Workforce Spring 2025
Middle East & Africa Leader Workforce Management Spring 2025
Implementation Leader Speech Analytics Spring 2025
Americas Leader Contact Center Workforce Spring 2025
Momentum Leader Contact Center Workforce Spring 2025
42
Tidio
Live Chat
Tidio is an all-in-one AI customer support platform that includes help desk issue tracking, live chat, chatbot automation (Flows), and an AI customer service agent (Lyro). The platform allows businesses to manage all customer communication from a single dashboard, including email and social media ch
Tidio is an all-in-one AI customer support platform that includes help desk issue tracking, live chat, chatbot automation (Flows), and an AI customer service agent (Lyro). The platform allows businesses to manage all customer communication from a single dashboard, including email and social media ch
Categories
G2 Awards
Best Customer Service Software Products 2025
Momentum Leader E-Commerce Tools Spring 2025
France Leader Chatbots Spring 2025
Relationship Leader AI Chatbots Spring 2025
Implementation Leader Chatbots Spring 2025
Usability Leader Customer Self-Service Spring 2025
Middle East & Africa Leader Conversational Marketing Spring 2025
India Leader Conversational Marketing Spring 2025
43
Skilljar Customer Education Platform
Customer Education
Skilljar is an easy way for businesses to educate their customers, vendors, and partners. Skilljar's cloud-based, mobile-responsive learning management system (LMS) enables businesses to scale their customer and partner training programs (aka extended enterprise).
Skilljar is an easy way for businesses to educate their customers, vendors, and partners. Skilljar's cloud-based, mobile-responsive learning management system (LMS) enables businesses to scale their customer and partner training programs (aka extended enterprise).
Categories
G2 Awards
Best Customer Service Software Products 2025
Grid Leader Customer Education Spring 2025
Usability Leader Customer Education Spring 2025
Results Leader Customer Education Spring 2025
Relationship Leader Corporate Learning Management Systems Spring 2025
Grid Leader Corporate Learning Management Systems Spring 2025
Grid High performer Corporate Learning Management Systems Spring 2025
44
Scorebuddy
Contact Center Quality Assurance
Scorebuddy is a cloud-based quality assurance software that evaluates customer interactions across multiple channels, calls, emails, live chat, and social media.
Scorebuddy is a cloud-based quality assurance software that evaluates customer interactions across multiple channels, calls, emails, live chat, and social media.
Categories
G2 Awards
Best Customer Service Software Products 2025
United Kingdom Leader Contact Center Quality Assurance Spring 2025
Europe Leader Contact Center Quality Assurance Spring 2025
Relationship Leader Contact Center Quality Assurance Spring 2025
EMEA Leader Contact Center Quality Assurance Spring 2025
Southeast Asia Leader Contact Center Quality Assurance Spring 2025
45
Google Contact Center AI
Customer Service Automation
Contact Center AI Delight your customers with human-like AI-powered contact center experiences, lower costs, and free up your human agents' time. Contact Center AI enables you to do just that.
Contact Center AI Delight your customers with human-like AI-powered contact center experiences, lower costs, and free up your human agents' time. Contact Center AI enables you to do just that.
Categories
G2 Awards
Best Customer Service Software Products 2025
Best Global Sellers 2025
Grid Leader Contact Center Spring 2025
Momentum Leader Contact Center Spring 2025
Relationship Leader Contact Center Spring 2025
46
Amazon Simple Queue Service (SQS)
Proactive Notification
Amazon Simple Queue Service (SQS) is a message queuing service that decouple the components of a cloud application, it transmit any volume of data, at any level of throughput, without losing messages or requiring other services to be always available.
Amazon Simple Queue Service (SQS) is a message queuing service that decouple the components of a cloud application, it transmit any volume of data, at any level of throughput, without losing messages or requiring other services to be always available.
Categories
G2 Awards
Best Customer Service Software Products 2025
Best Global Sellers 2025
47
Observe.AI
Speech Analytics
Observe.AI is the Conversation Intelligence Platform for Contact Centers that uncovers insights from 100% of customer interactions to maximize frontline team performance and drive outcomes across the business, from more sales to higher retention and better compliance.
Observe.AI is the Conversation Intelligence Platform for Contact Centers that uncovers insights from 100% of customer interactions to maximize frontline team performance and drive outcomes across the business, from more sales to higher retention and better compliance.
Categories
G2 Awards
Best Customer Service Software Products 2025
Results Leader Speech Analytics Spring 2025
Momentum Leader Speech Analytics Spring 2025
Usability Leader Speech Analytics Spring 2025
Grid High performer Speech Analytics Spring 2025
Grid Leader Speech Analytics Spring 2025
Asia Leader Contact Center Quality Assurance Spring 2025
Asia Pacific Leader Contact Center Quality Assurance Spring 2025
Americas High performer Conversation Intelligence Spring 2025
48
Superchat
Social Customer Service
Build customer relationships, send & automate newsletters, sell products, answer questions - all with Superchat.
Build customer relationships, send & automate newsletters, sell products, answer questions - all with Superchat.
Categories
G2 Awards
Best Customer Service Software Products 2025
Best German Sellers 2025
Europe Leader Social Customer Service Spring 2025
United Kingdom Leader Social Customer Service Spring 2025
Momentum Leader Social Customer Service Spring 2025
EMEA Leader Social Customer Service Spring 2025
Germany High performer Social Customer Service Spring 2025
United Kingdom High performer Social Customer Service Spring 2025
Europe High performer Social Customer Service Spring 2025
49
Birdeye
Online Reputation Management
Birdeye is a reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye’s all-in-one platform to effortlessly manage online reputation, connect with prospects through digital channels, and gain customer experience insights to grow
Birdeye is a reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye’s all-in-one platform to effortlessly manage online reputation, connect with prospects through digital channels, and gain customer experience insights to grow
Categories
G2 Awards
Best Marketing & Digital Advertising Software Products 2025
Best Global Sellers 2025
Best Small Business Products 2025
Best Mid-Market Products 2025
Best Software Products 2025
Best Customer Service Software Products 2025
Best Highest Satisfaction Products 2025
Usability Leader Customer Advocacy Spring 2025
50
Gladly
Help Desk
Categories
G2 Awards
Best Customer Service Software Products 2025
Relationship Leader AI Agents Spring 2025
Results Leader Customer Service Automation Spring 2025
Implementation Leader Customer Service Automation Spring 2025
Relationship Leader Customer Service Automation Spring 2025
Implementation Leader Conversational Support Spring 2025
Implementation Leader AI Agents Spring 2025
Results Leader AI Agents Spring 2025
FAQs
What are the G2 Best Software Awards?
G2’s annual Best Software Awards rank the world’s best software companies and products based on authentic, timely reviews from real users and publicly available market presence data.
How are the winners determined?
Dozens of lists are generated based on G2’s verified user reviews and publicly available market presence data. G2 uses Satisfaction and Market Presence scores to rank products and vendors across different categories. Scores are first calculated within categories for all products with at least one review in the past year, which also appears on at least one G2 Grid® (having at least 10 total reviews) for a category that aligns with a Best Software list. Scores are then aggregated and compared based on the scoring criteria for each of the three Best Software lists: Best Software Companies, Best Software Products, and Best Software by Function.
Read more about the methodology used to calculate G2’s Best Software Awards here.
How does a vendor become eligible for the awards?
To be eligible for one of G2’s Best Software Companies or Products lists, a software product or company must have at least one review in the prior calendar year. Products must also appear on at least one G2 Grid® (having at least 10 total reviews all time) for a category that aligns with a Best Software list. Scores reflect only data from reviews submitted during the evaluation period (January 1st, 2024 - December 31, 2024).
Can software sellers and products win multiple awards?
Yes. A software seller and/or product has the potential to be named on multiple lists based on its eligibility and rankings.
How are reviews verified and vetted?
Authenticity and trust are paramount to our approach to review collection, moderation, and publishing. It is our aim to ensure every review is the honest opinion of a real user and their own experience with a product or service. Every review submitted to G2 undergoes rigorous moderation. We verify user identities and use over 43 data points and consistent guidelines to ensure authenticity. In fact, G2 rejects over one-third of the reviews submitted for not meeting those guidelines and standards. And while we see the clear opportunity for AI and are using it to fuel our own innovations, G2 maintains that reviews should come from genuine user experiences, only allowing AI for minor content enhancements but not review generation. For more information, view G2’s community guidelines.
Were G2’s 2025 Best Software lists researched and published using the same methodology and criteria as past years? If not, what is new?
Some eligibility requirements have changed for Best Software 2025. Changes for 2025 include:
Vendors no longer need 50+ reviews to qualify for the awards. To be considered for one of G2’s Best Software Sellers or Best Software Products Lists, a software company must have at least one review over the prior calendar year. Products must also appear on at least one G2 Grid® (having at least 10 total reviews all time) for a child category that aligns with a Best Software list.
This change was made to expand eligibility for vendors and products on G2 while simplifying the requirements, making it easier to be considered. However, on the most competitive Best Software lists, winners typically have hundreds or even thousands of reviews.
For the Functional Product Lists, a product’s percentage of categories and reviews earned within that functional list will be used as a factor in scoring. Previously, we considered representation across all categories across G2.
We believe this change will provide a better representation of the top-ranked products for each functional product list.
We also added the following new lists in 2025:
Best Governance, Risk & Compliance Software Products
Best Supply Chain & Logistics Software Products
Best Hosting Software Products
Best Data Privacy Software Products
Best Healthcare Software Products
Best Non-Profit Software Products
Best Legal Software Products
Best Financial Services Software Products
Best Real Estate Software Products
How can I promote my Best Software Award recognition if I am named a winner?
All winners will receive an email from G2 providing promotional materials and instructions, including templates and guidelines for:
Accessing their Best Software Award badge(s) in my.g2
Promoting their recognition via news announcements
Celebrating with customizable social media graphics
How will G2 celebrate the winners?
G2 will celebrate award winners through a series of promotions, including news announcements, social media posts, emails, website banners, and more. While some winners will be featured on billboards in New York City, this is limited to select top winners pre-determined by G2.
How are the Best Software Awards different from G2’s quarterly reports?
Key differences between G2’s Best Software Awards and Market Reports include:
- Best Software consists of annual awards lists accessed without log-in required, whereas Seasonal Market Reports are quarterly detailed reports viewed only by logging into my.g2.
- There are also differences in eligibility criteria and the depth and breadth of the product & vendor recognition.
- Learn more here.
