Best Customer Service Software Products

2025

Salesforce Field Service helps to improve mobile service operations and deliver faster, smarter, more personalized service from the phone to the field on one platform.

Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.

Playvox is a modern Quality Assurance software. Improve customer experience and satisfaction by evaluating, coaching, training and motivating your agents to increase their performance. All in one centralized place.

Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide supe

Intercom is the leader in AI-first Customer Service, dramatically improving experiences for customers, support agents, and managers. For customers, Intercom enables the best customer experience by instantly resolving 50% of support volume, in any language, any time and any channel, providing actiona

Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

Customer service software that makes it easy to manage and connect with customers, and truly help them succeed. You’ll make customers happier, keep them longer, and grow your business faster. Service teams can show the value of their work and prove an actual return on investment because Service Hub

Gainsight CS is a complete Customer Success Platform.

The Nextiva technology platform is a state-of-the-art telecommunications infrastructure that allows a company's employees to conduct their business from anywhere.

Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed o

The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms

Avaya IP Office Platform is a cost-effective telephony system that supports a mobile, distributed workforce with voice and video on virtually any device.

Aircall is the phone system for modern business that can be used on any device. Since Aircall has no hardware requirement, customers can get set up and dialing in as few as 3 minutes. Packed with powerful integrations and a growing app ecosystem of 50+ CRM, Helpdesk, eCommerce, and other business so

Medallia's feedback management products are built on technology that's designed to capture users' attention, make solutions clear and motivate employees to act.

Verint Speech Analytics enables you to transcribe and analyze millions of calls to discover customer insights and improve contact center performance.

Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights – eliminating the need for any other point solution.

ServiceMax is the global leader in Service Execution Management, offering cloud-based software tools that improve the productivity of complex, equipment-centric service execution.

The simple way to measure and improve customer happiness using the Net Promoter Score (NPS) framework.

SAP Service Cloud orchestrates seamless service experiences to support customers throughout their entire journey. It bridges the gap between front-office engagements and back-office processes and delivers the next generation of self-service.

With Gainsight CE, you can efficiently train employees, customers, and partners with a single solution.

Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.

Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing.

Google Cloud Speech-to-Text is a service that enables developers to quickly and accurately convert audio to text by applying neural network models in an easy to use API. The API covers 73 languages and 137 different local variants to support a global user base and can be used to power media voice co

Simplify360 is a Social Business Intelligence company.

Field Nation is a labor marketplace for IT field service, connecting companies and skilled technicians to do great work across the nation.

With Qualtrics, hear and understand every customer, at every meaningful moment, and take actions that deliver breakthrough experiences. Easily uncover areas of opportunity, automate actions, and drive critical organizational outcomes with an extremely powerful, agile Experience Management Platform.

Create exceptional customer experiences that drive loyalty and lifetime value.

Hiver transforms your inbox (Gmail or Outlook) into a simple, powerful collaboration and customer support tool.

UserGuiding is a must-have tool for product teams looking to drive revenue growth with superior self-service experiences—activate more users and reduce support tickets with the best success coaching in industry.

Thinkific Plus is an all-in-one online course platform designed to empower anyone to quickly create and deliver stunning courses on their own branded site.

Alida's community-centered research platform allows organizations to stay competitive, build lasting relationships, and drive business value, with a research and insights platform that delivers fast and reliable customer feedback at scale.

NICE CXone Mpower automates end-to-end customer service—enabling organizations to boost satisfaction and efficiency while reducing costs at unprecedented scale. Move beyond traditional inbound customer service and into proactive AI-powered customer experiences. As the ultimate AI hyper-platform, CXo

Verint Workforce Management is web-enabled software that simplifies the complex task of forecasting and scheduling, and provides performance management and eLearning capabilities.

Respond.io is a business messaging platform that connects contacts from any channel to every team.

Zuper is the most flexible and comprehensive field service management platform that streamlines your operations and improves workforce productivity through no-code workflows, seamless integrations, and intelligent automation. Zuper fosters smooth collaboration between back-office teams, field servic

CallMiner Eureka is a solution that helps call centers through text and speech analytics and insights from automated analysis of communications between you and your customers across multiple channels.

JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks,

SimpleTexting provides Text Message Marketing and SMS Solutions that are Simple, Affordable & Effective!

CloudTalk is a remote-ready cloud call center software for sales and customer support teams. Aside from providing top of the range call quality and a modern solution, our unique selling point is the ability to easily integrate with leading CRMs and helpdesks, giving customer service agents and sales

Calabrio ONE is an integrated solution to help optimize the workforce in call centers by giving you accurate information in a multi-channel environment, under one system.

Tidio is a customer communication product. It provides multi-channel support so users can communicate with customers on the go. Live chat, messenger, or email are all supported.

Skilljar is an easy way for businesses to educate their customers, vendors, and partners. Skilljar's cloud-based, mobile-responsive learning management system (LMS) enables businesses to scale their customer and partner training programs (aka extended enterprise).

Scorebuddy is a cloud-based quality assurance software that evaluates customer interactions across multiple channels, calls, emails, live chat, and social media.

Contact Center AI Delight your customers with human-like AI-powered contact center experiences, lower costs, and free up your human agents' time. Contact Center AI enables you to do just that.

Amazon Simple Queue Service (SQS) is a message queuing service that decouple the components of a cloud application, it transmit any volume of data, at any level of throughput, without losing messages or requiring other services to be always available.

Observe.AI is the Conversation Intelligence Platform for Contact Centers that uncovers insights from 100% of customer interactions to maximize frontline team performance and drive outcomes across the business, from more sales to higher retention and better compliance.

Build customer relationships, send & automate newsletters, sell products, answer questions - all with Superchat.

Birdeye is a reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye’s all-in-one platform to effortlessly manage online reputation, connect with prospects through digital channels, and gain customer experience insights to grow

Gladly is a customer service software.