Best Customer Service Software Products
2025
Nothing but the best software. G2 is proud to share our 2025 list of the Best Customer Service Software Products
Find the best software for anything and everything you want to accomplish, as decided by software buyers on the world’s largest and most trusted software marketplace. Based on honest reviews and ratings from our G2 users this year, this list features the top software products found on G2.
Top 5 Best Customer Service Software Products:
Best Software by Function / Customer Service Products
Out of 3,453 total products in this category, and 1,230 that were eligible for the 2025 Best Software Awards, here are the 50 best software products. When looking at this year’s winners, 20 remained on the list from last year, while 30 are new entrants — representing a 60% change on this list since the 2024 Best Software Awards.
1
Agentforce Service (formerly Salesforce Service Cloud)
Help Desk
Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.
Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.
Reviews
Categories
G2 Awards
Best Global Sellers 2025
Best Customer Service Software Products 2025
Best Enterprise Products 2025
Best Mid-Market Products 2025
Best Software Products 2025
Best Small Business Products 2025
Europe Leader Help Desk Winter 2026
Americas Leader Customer Success Winter 2026
Relationship Leader Contact Center Workforce Winter 2026
2
Agentforce Field Service (formerly Salesforce Field Service)
Field Service Management
Salesforce Field Service helps to improve mobile service operations and deliver faster, smarter, more personalized service from the phone to the field on one platform.
Salesforce Field Service helps to improve mobile service operations and deliver faster, smarter, more personalized service from the phone to the field on one platform.
Reviews
Categories
G2 Awards
Best Global Sellers 2025
Best Customer Service Software Products 2025
Best Software Products 2025
Grid Leader Field Service Management Winter 2026
Relationship Leader Field Service Management Winter 2026
India Leader Field Service Management Winter 2026
3
Zoho Desk
Help Desk
Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.
Reviews
Categories
G2 Awards
Best Customer Service Software Products 2025
Best Global Sellers 2025
Best Small Business Products 2025
Spain Leader Help Desk Winter 2026
United Kingdom Leader Help Desk Winter 2026
Canada Leader Help Desk Winter 2026
Latin America Leader Customer Self-Service Winter 2026
EMEA Leader Customer Self-Service Winter 2026
Australia Leader Help Desk Winter 2026
Middle East Leader Help Desk Winter 2026
4
Playvox Quality Management
Contact Center Quality Assurance
Playvox is a modern Quality Assurance software. Improve customer experience and satisfaction by evaluating, coaching, training and motivating your agents to increase their performance. All in one centralized place.
Playvox is a modern Quality Assurance software. Improve customer experience and satisfaction by evaluating, coaching, training and motivating your agents to increase their performance. All in one centralized place.
Reviews
Categories
G2 Awards
Best Customer Service Software Products 2025
Best Small Business Products 2025
Best Mid-Market Products 2025
Implementation Leader Contact Center Quality Assurance Winter 2026
5
Freshdesk
Help Desk
Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide supe
Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide supe
Reviews
Categories
G2 Awards
Best Customer Service Software Products 2025
Best India Sellers 2025
India Leader Customer Communications Management Winter 2026
Best APAC Products 2025
Implementation Leader Digital Customer Service Platforms Winter 2026
Best Global Sellers 2025
Relationship Leader Complaint Management Winter 2026
Implementation Leader Complaint Management Winter 2026
Usability Leader Complaint Management Winter 2026
ANZ Leader Shared Inbox Winter 2026
Australia Leader Shared Inbox Winter 2026
6
Fin
AI Customer Support Agents
Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, a
Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, a
Reviews
Categories
G2 Awards
Best Global Sellers 2025
Best Customer Service Software Products 2025
ANZ Leader Customer Self-Service Winter 2026
Nordic Leader Live Chat Winter 2026
United Kingdom Leader Live Chat Winter 2026
ANZ Leader Live Chat Winter 2026
Results Leader Digital Customer Service Platforms Winter 2026
Europe Leader Customer Service Automation Winter 2026
Middle East Leader Conversational Support Winter 2026
Relationship Leader Digital Customer Service Platforms Winter 2026
7
Zendesk for Customer Service
Help Desk
Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—fro
Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—fro
Reviews
Categories
G2 Awards
Best Customer Service Software Products 2025
Best Global Sellers 2025
Southeast Asia Leader Help Desk Winter 2026
Momentum Leader Social Customer Service Winter 2026
Africa Leader Help Desk Winter 2026
Asia Leader Live Chat Winter 2026
Momentum Leader Chatbots Winter 2026
Asia Leader Customer Self-Service Winter 2026
Asia Leader Help Desk Winter 2026
Asia Pacific Leader Help Desk Winter 2026
8
HubSpot Service Hub
Help Desk
Deliver personalized support at scale with Breeze customer agent and an AI-powered knowledge base that work together to identify content gaps and enhance self-service. Boost CSAT with proactive tools like health scores and usage analytics that drive adoption. HubSpot Smart CRM powers everything, giv
Deliver personalized support at scale with Breeze customer agent and an AI-powered knowledge base that work together to identify content gaps and enhance self-service. Boost CSAT with proactive tools like health scores and usage analytics that drive adoption. HubSpot Smart CRM powers everything, giv
Reviews
Categories
G2 Awards
Best Customer Service Software Products 2025
Best Global Sellers 2025
Best Small Business Products 2025
Asia Pacific Leader Customer Success Winter 2026
Grid Leader Digital Customer Service Platforms Winter 2026
EMEA Leader Enterprise Feedback Management Winter 2026
Europe Leader Enterprise Feedback Management Winter 2026
Spain Leader Customer Self-Service Winter 2026
9
Gainsight Customer Success
Customer Success
Gainsight CS is a complete Customer Success Platform.
Reviews
Categories
G2 Awards
Best Customer Service Software Products 2025
Asia Pacific Leader Experience Management Winter 2026
Results Leader Customer Success Winter 2026
EMEA Leader Customer Success Winter 2026
United Kingdom Leader Experience Management Winter 2026
Relationship Leader Customer Success Winter 2026
EMEA Leader Experience Management Winter 2026
Asia Leader Experience Management Winter 2026
10
Nextiva
VoIP Providers
The Nextiva technology platform is a state-of-the-art telecommunications infrastructure that allows a company's employees to conduct their business from anywhere.
The Nextiva technology platform is a state-of-the-art telecommunications infrastructure that allows a company's employees to conduct their business from anywhere.
Reviews
Categories
G2 Awards
Best Customer Service Software Products 2025
Best Global Sellers 2025
Best Collaboration & Productivity Software Products 2025
Grid Leader UCaaS Platforms Winter 2026
Usability Leader UCaaS Platforms Winter 2026
Results Leader Call Center Infrastructure (CCI) Winter 2026
Results Leader UCaaS Platforms Winter 2026
11
Talkdesk
AI Customer Support Agents
Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed o
Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed o
Reviews
Categories
G2 Awards
Best Customer Service Software Products 2025
Middle East & Africa Leader Contact Center Quality Assurance Winter 2026
Middle East & Africa Leader Call Center Infrastructure (CCI) Winter 2026
EMEA Leader Contact Center Winter 2026
EMEA Leader Contact Center Workforce Winter 2026
EMEA Leader Call Center Infrastructure (CCI) Winter 2026
Middle East & Africa Leader Contact Center Winter 2026
Results Leader Contact Center Workforce Winter 2026
12
Genesys Cloud CX
AI Customer Support Agents
The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms
The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms
Reviews
Categories
G2 Awards
Best Customer Service Software Products 2025
Asia Pacific Leader Genesys AppFoundry Marketplace Winter 2026
Europe Leader Contact Center Workforce Winter 2026
India Leader Contact Center Workforce Winter 2026
Asia Leader Call Center Infrastructure (CCI) Winter 2026
Asia Leader Contact Center Workforce Winter 2026
Asia Pacific Leader Contact Center Workforce Winter 2026
United Kingdom Leader Contact Center Workforce Winter 2026
Asia Pacific Leader Call Center Infrastructure (CCI) Winter 2026
13
Avaya IP Office
Other Customer Service
Avaya IP Office is a comprehensive and scalable communication solution designed to meet the needs of small and medium-sized businesses. It integrates voice, video, messaging, and conferencing into a single, easy-to-use platform, enabling seamless collaboration and enhanced productivity. With its fle
Avaya IP Office is a comprehensive and scalable communication solution designed to meet the needs of small and medium-sized businesses. It integrates voice, video, messaging, and conferencing into a single, easy-to-use platform, enabling seamless collaboration and enhanced productivity. With its fle
Reviews
Categories
G2 Awards
Best Customer Service Software Products 2025
14
Aircall
Contact Center
Aircall is the phone system for modern business that can be used on any device. Since Aircall has no hardware requirement, customers can get set up and dialing in as few as 3 minutes. Packed with powerful integrations and a growing app ecosystem of 50+ CRM, Helpdesk, eCommerce, and other business so
Aircall is the phone system for modern business that can be used on any device. Since Aircall has no hardware requirement, customers can get set up and dialing in as few as 3 minutes. Packed with powerful integrations and a growing app ecosystem of 50+ CRM, Helpdesk, eCommerce, and other business so
Reviews
Categories
G2 Awards
Best Customer Service Software Products 2025
Europe Leader VoIP Providers Winter 2026
Southeast Asia Leader Contact Center Winter 2026
ANZ Leader Contact Center Winter 2026
Europe Leader Call Center Infrastructure (CCI) Winter 2026
EMEA Leader Call Center Infrastructure (CCI) Winter 2026
United Kingdom Leader VoIP Providers Winter 2026
Europe Leader Contact Center Winter 2026
15
Medallia Customer Experience
Experience Management
Medallia's feedback management products are built on technology that's designed to capture users' attention, make solutions clear and motivate employees to act.
Medallia's feedback management products are built on technology that's designed to capture users' attention, make solutions clear and motivate employees to act.
Reviews
Categories
G2 Awards
Best Customer Service Software Products 2025
EMEA Leader Experience Management Winter 2026
Europe Leader Experience Management Winter 2026
Grid Leader Feedback Analytics Winter 2026
EMEA Leader Feedback Analytics Winter 2026
Europe Leader Feedback Analytics Winter 2026
16
Verint Speech and Text Analytics
Speech Analytics
Verint Speech Analytics enables you to transcribe and analyze millions of calls to discover customer insights and improve contact center performance.
Verint Speech Analytics enables you to transcribe and analyze millions of calls to discover customer insights and improve contact center performance.
Reviews
Categories
G2 Awards
Best Customer Service Software Products 2025
Best Enterprise Products 2025
Grid Leader Speech Analytics Winter 2026
Momentum Leader Speech Analytics Winter 2026
Momentum Leader Speech Analytics Fall 2025
17
Sprinklr Service
Social Customer Service
Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights – eliminating the need for any other point solution.
Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights – eliminating the need for any other point solution.
Reviews
Categories
G2 Awards
Best Customer Service Software Products 2025
EMEA Leader Social Customer Service Winter 2026
Asia Pacific Leader Social Customer Service Winter 2026
Asia Leader Social Customer Service Winter 2026
India Leader Contact Center Winter 2026
Australia High performer Chatbots Winter 2026
Grid Leader Conversational Commerce Platforms Winter 2026
India Leader Social Customer Service Winter 2026
18
ServiceMax
Field Service Management
ServiceMax products enable the successful delivery of service, including remote and on-site service, workflow automation, preventive maintenance, contract management, mobile tools, customer self-service – all in a unified platform.
ServiceMax products enable the successful delivery of service, including remote and on-site service, workflow automation, preventive maintenance, contract management, mobile tools, customer self-service – all in a unified platform.
Reviews
Categories
G2 Awards
Best Customer Service Software Products 2025
Americas Leader Field Service Management Winter 2026
Asia Leader Field Service Management Winter 2026
India Leader Field Service Management Winter 2026
EMEA Leader Field Service Management Winter 2026
Grid Leader Field Service Management Winter 2026
19
AskNicely
Experience Management
The simple way to measure and improve customer happiness using the Net Promoter Score (NPS) framework.
The simple way to measure and improve customer happiness using the Net Promoter Score (NPS) framework.
Reviews
Categories
G2 Awards
Best Customer Service Software Products 2025
Usability Leader Experience Management Winter 2026
Implementation Leader Experience Management Winter 2026
Relationship Leader Experience Management Winter 2026
United Kingdom High performer Experience Management Winter 2026
Grid Leader Experience Management Winter 2026
Asia Pacific High performer Experience Management Winter 2026
Asia Pacific Leader Experience Management Winter 2026
Results Leader Experience Management Winter 2026
20
SAP Service Cloud
Help Desk
SAP Service Cloud orchestrates seamless service experiences to support customers throughout their entire journey. It bridges the gap between front-office engagements and back-office processes and delivers the next generation of self-service.
SAP Service Cloud orchestrates seamless service experiences to support customers throughout their entire journey. It bridges the gap between front-office engagements and back-office processes and delivers the next generation of self-service.
Reviews
Categories
G2 Awards
Best German Sellers 2025
Best Customer Service Software Products 2025
Latin America Leader Customer Self-Service Winter 2026
Best EMEA Sellers 2025
Best Global Sellers 2025
India Leader Customer Self-Service Winter 2026
Grid Leader Help Desk Winter 2026
Asia Leader Customer Self-Service Winter 2026
Asia Pacific Leader Customer Self-Service Winter 2026
India Leader Customer Self-Service Fall 2025
Asia Pacific Leader Customer Self-Service Fall 2025
21
Skilljar by Gainsight
Corporate Learning Management Systems
With Gainsight CE, you can efficiently train employees, customers, and partners with a single solution.
With Gainsight CE, you can efficiently train employees, customers, and partners with a single solution.
Reviews
Categories
G2 Awards
Best Customer Service Software Products 2025
Grid Leader Customer Education Winter 2026
Europe High performer Corporate Learning Management Systems Winter 2026
Results Leader Customer Education Winter 2026
EMEA High performer Corporate Learning Management Systems Winter 2026
Implementation Leader Corporate Learning Management Systems Winter 2026
Results Leader Corporate Learning Management Systems Winter 2026
Grid Leader Corporate Learning Management Systems Winter 2026
22
Front
Help Desk
Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.
Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.
Reviews
Categories
G2 Awards
Best Customer Service Software Products 2025
Implementation Leader Conversational Support Winter 2026
Relationship Leader Shared Inbox Winter 2026
Relationship Leader Email Client Winter 2026
Results Leader Shared Inbox Winter 2026
France Leader Live Chat Winter 2026
Europe Leader Shared Inbox Winter 2026
Asia Leader Shared Inbox Winter 2026
23
Five9 Intelligent Cloud Contact Center Platform
Contact Center
Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing.
Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing.
Reviews
Categories
G2 Awards
Best Customer Service Software Products 2025
Usability Leader Speech Analytics Winter 2026
Southeast Asia Leader Contact Center Winter 2026
Latin America Leader Call Center Infrastructure (CCI) Winter 2026
Latin America Leader Contact Center Workforce Winter 2026
Southeast Asia Leader Call Center Infrastructure (CCI) Winter 2026
Canada Leader Contact Center Workforce Winter 2026
24
Google Cloud Speech-to-Text
Voice Recognition
Google Cloud Speech-to-Text is a service that enables developers to quickly and accurately convert audio to text by applying neural network models in an easy to use API. The API covers 73 languages and 137 different local variants to support a global user base and can be used to power media voice co
Google Cloud Speech-to-Text is a service that enables developers to quickly and accurately convert audio to text by applying neural network models in an easy to use API. The API covers 73 languages and 137 different local variants to support a global user base and can be used to power media voice co
Reviews
Categories
G2 Awards
Best Customer Service Software Products 2025
Best Global Sellers 2025
Best Collaboration & Productivity Software Products 2025
Asia Leader Voice Recognition Winter 2026
Asia Pacific Leader Voice Recognition Winter 2026
Grid Leader Voice Recognition Winter 2026
Asia Pacific Leader Transcription Winter 2026
Asia Leader Transcription Winter 2026
25
Simplify360
Social Customer Service
Simplify360 is a Social Business Intelligence company.
Reviews
Categories
G2 Awards
Best Customer Service Software Products 2025
Best Global Sellers 2025
26
Field Nation
Field Service Management
Field Nation is a labor marketplace for IT field service, connecting companies and skilled technicians to do great work across the nation.
Field Nation is a labor marketplace for IT field service, connecting companies and skilled technicians to do great work across the nation.
Reviews
Categories
G2 Awards
Best Customer Service Software Products 2025
Usability Leader Field Service Management Winter 2026
Americas Leader Field Service Management Winter 2026
Grid Leader Field Service Management Winter 2026
Relationship Leader Field Service Management Winter 2026
Momentum Leader Freelancer Management Systems Winter 2026
India Leader Field Service Management Winter 2026
27
Qualtrics Customer Experience
Experience Management
With Qualtrics, hear and understand every customer, at every meaningful moment, and take actions that deliver breakthrough experiences. Easily uncover areas of opportunity, automate actions, and drive critical organizational outcomes with an extremely powerful, agile Experience Management Platform.
With Qualtrics, hear and understand every customer, at every meaningful moment, and take actions that deliver breakthrough experiences. Easily uncover areas of opportunity, automate actions, and drive critical organizational outcomes with an extremely powerful, agile Experience Management Platform.
Reviews
Categories
G2 Awards
Best Customer Service Software Products 2025
Best German Sellers 2025
Best EMEA Sellers 2025
Best Global Sellers 2025
Grid Leader Proactive Customer Retention Winter 2026
Asia Leader Experience Management Winter 2026
India Leader Experience Management Winter 2026
Momentum Leader Proactive Customer Retention Winter 2026
28
Webex Contact Center
Contact Center
Create exceptional customer experiences that drive loyalty and lifetime value.
Create exceptional customer experiences that drive loyalty and lifetime value.
Reviews
Categories
G2 Awards
Best Customer Service Software Products 2025
Best Global Sellers 2025
Americas Leader Contact Center Fall 2025
Americas Leader Contact Center Summer 2025
Grid Leader Contact Center Summer 2025
Grid Leader Call Center Infrastructure (CCI) Summer 2025
Americas Leader Contact Center Spring 2025
Grid Leader Contact Center Spring 2025
Grid Leader Call Center Infrastructure (CCI) Spring 2025
29
Hiver
Help Desk
Hiver transforms your inbox (Gmail or Outlook) into a simple, powerful collaboration and customer support tool.
Reviews
Categories
G2 Awards
Best Collaboration & Productivity Software Products 2025
Best India Sellers 2025
Best Customer Service Software Products 2025
Best APAC Products 2025
Canada Leader Shared Inbox Winter 2026
Grid Leader Google Workspace Communication Tools Winter 2026
Implementation Leader Customer Communications Management Winter 2026
Implementation Leader Shared Inbox Winter 2026
EMEA Leader Google Workspace Communication Tools Winter 2026
Europe Leader Google Workspace Communication Tools Winter 2026
30
UserGuiding
Digital Adoption Platform
UserGuiding is a must-have tool for product teams looking to drive revenue growth with superior self-service experiences—activate more users and reduce support tickets with the best success coaching in industry.
UserGuiding is a must-have tool for product teams looking to drive revenue growth with superior self-service experiences—activate more users and reduce support tickets with the best success coaching in industry.
Reviews
Categories
G2 Awards
Best Customer Service Software Products 2025
Best Collaboration & Productivity Software Products 2025
Best Highest Satisfaction Products 2025
Latin America High performer Customer Self-Service Winter 2026
Relationship Leader Digital Adoption Platform Winter 2026
Asia Leader Digital Adoption Platform Winter 2026
United Kingdom Leader Digital Adoption Platform Winter 2026
Asia Pacific Leader Digital Adoption Platform Winter 2026
EMEA Leader Digital Adoption Platform Winter 2026
31
Thinkific
Corporate Learning Management Systems
Thinkific enables businesses and subject matter experts to build and deliver exceptional online learning experiences—from courses to communities—directly on their own sites. We’re driven by a mission to help our customers grow through education and to support them with tools that spark engagement, g
Thinkific enables businesses and subject matter experts to build and deliver exceptional online learning experiences—from courses to communities—directly on their own sites. We’re driven by a mission to help our customers grow through education and to support them with tools that spark engagement, g
Reviews
Categories
G2 Awards
Best Canadian Sellers 2025
Best Education Software Products 2025
Best Customer Service Software Products 2025
Canada Leader Online Learning Platform Winter 2026
ANZ Leader Online Learning Platform Winter 2026
Grid Leader Online Learning Platform Winter 2026
Grid Leader Customer Education Winter 2026
Europe Leader Online Learning Platform Winter 2026
EMEA Leader Online Learning Platform Winter 2026
Asia Pacific Leader Online Learning Platform Winter 2026
32
Alida
User Research
Alida's community-centered research platform allows organizations to stay competitive, build lasting relationships, and drive business value, with a research and insights platform that delivers fast and reliable customer feedback at scale.
Reviews
Categories
G2 Awards
Best Customer Service Software Products 2025
Grid Leader User Research Winter 2026
Grid Leader User Research Summer 2025
Grid Leader User Research Spring 2025
33
NiCE CXone
Contact Center
NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations
NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations
Reviews
Categories
G2 Awards
Best Customer Service Software Products 2025
Asia Pacific Leader Auto Dialer Winter 2026
Asia Leader Auto Dialer Winter 2026
India Leader Contact Center Workforce Winter 2026
Asia Leader Contact Center Workforce Winter 2026
Asia Pacific Leader Contact Center Workforce Winter 2026
Americas Leader Contact Center Workforce Winter 2026
Americas Leader Help Desk Winter 2026
34
Verint Workforce Management
Contact Center Workforce
Verint Workforce Management is web-enabled software that simplifies the complex task of forecasting and scheduling, and provides performance management and eLearning capabilities.
Verint Workforce Management is web-enabled software that simplifies the complex task of forecasting and scheduling, and provides performance management and eLearning capabilities.
Reviews
Categories
G2 Awards
Best Customer Service Software Products 2025
Americas Leader Contact Center Workforce Winter 2026
Grid Leader Contact Center Workforce Winter 2026
Grid Leader Workforce Management Winter 2026
Americas Leader Contact Center Workforce Fall 2025
35
respond.io
Conversational Support
Respond.io is a business messaging platform that connects contacts from any channel to every team.
Respond.io is a business messaging platform that connects contacts from any channel to every team.
Reviews
Categories
G2 Awards
Best Customer Service Software Products 2025
Results Leader WhatsApp Marketing Winter 2026
Relationship Leader WhatsApp Marketing Winter 2026
Middle East & Africa High performer Customer Communications Management Winter 2026
Middle East & Africa Leader Customer Communications Management Winter 2026
Latin America High performer Conversational Support Winter 2026
Middle East High performer Customer Communications Management Winter 2026
Middle East High performer Conversational Support Winter 2026
Middle East & Africa High performer Conversational Support Winter 2026
36
Zuper
Field Service Management
Zuper is the most flexible and comprehensive field service management platform that streamlines your operations and improves workforce productivity through no-code workflows, seamless integrations, and intelligent automation. Zuper fosters smooth collaboration between back-office teams, field servic
Zuper is the most flexible and comprehensive field service management platform that streamlines your operations and improves workforce productivity through no-code workflows, seamless integrations, and intelligent automation. Zuper fosters smooth collaboration between back-office teams, field servic
Reviews
Categories
G2 Awards
Best Customer Service Software Products 2025
Asia High performer Field Service Management Winter 2026
India High performer Field Service Management Winter 2026
Asia Pacific High performer Field Service Management Winter 2026
Americas High performer Field Service Management Winter 2026
Grid High performer Field Service Management Winter 2026
37
CallMiner Eureka
Speech Analytics
CallMiner Eureka is an end-to-end CX automation platform, combining AI-powered conversation intelligence with advanced automation and agent augmentation to improve customer experience and reduce operational costs
CallMiner Eureka is an end-to-end CX automation platform, combining AI-powered conversation intelligence with advanced automation and agent augmentation to improve customer experience and reduce operational costs
Reviews
Categories
G2 Awards
Best Customer Service Software Products 2025
Europe Leader Speech Analytics Winter 2026
Grid Leader Speech Analytics Winter 2026
EMEA Leader Speech Analytics Winter 2026
Momentum Leader Speech Analytics Winter 2026
Americas High performer Conversation Intelligence Winter 2026
Grid High performer Conversation Intelligence Winter 2026
38
JustCall
AI Customer Support Agents
JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks,
JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks,
Reviews
Categories
G2 Awards
Best Customer Service Software Products 2025
Best India Sellers 2025
Best Fastest Growing Products 2025
Best APAC Products 2025
Best Highest Satisfaction Products 2025
Results Leader AI Customer Support Agents Winter 2026
Southeast Asia Leader Outbound Call Tracking Winter 2026
Implementation Leader Customer Self-Service Winter 2026
Implementation Leader Contact Center Workforce Winter 2026
Asia Leader Auto Dialer Winter 2026
39
SimpleTexting
SMS Marketing
SimpleTexting provides Text Message Marketing and SMS Solutions that are Simple, Affordable & Effective!
SimpleTexting provides Text Message Marketing and SMS Solutions that are Simple, Affordable & Effective!
Reviews
Categories
G2 Awards
Best Customer Service Software Products 2025
Usability Leader Appointment Reminder Winter 2026
Implementation Leader Appointment Reminder Winter 2026
Relationship Leader Appointment Reminder Winter 2026
Relationship Leader Proactive Notification Winter 2026
Grid Leader SMS Marketing Winter 2026
Grid High performer SMS Marketing Winter 2026
40
CloudTalk
Contact Center
CloudTalk is a remote-ready cloud call center software for sales and customer support teams. Aside from providing top of the range call quality and a modern solution, our unique selling point is the ability to easily integrate with leading CRMs and helpdesks, giving customer service agents and sales
CloudTalk is a remote-ready cloud call center software for sales and customer support teams. Aside from providing top of the range call quality and a modern solution, our unique selling point is the ability to easily integrate with leading CRMs and helpdesks, giving customer service agents and sales
Reviews
Categories
G2 Awards
Best Customer Service Software Products 2025
Middle East Leader Contact Center Winter 2026
Middle East High performer Contact Center Winter 2026
Usability Leader Speech Analytics Winter 2026
Momentum Leader Call Center Infrastructure (CCI) Winter 2026
United Kingdom Leader Contact Center Winter 2026
United Kingdom Leader Call Center Infrastructure (CCI) Winter 2026
Middle East Leader Call Center Infrastructure (CCI) Winter 2026
41
Calabrio ONE
Contact Center Workforce
Calabrio ONE is an integrated solution to help optimize the workforce in call centers by giving you accurate information in a multi-channel environment, under one system.
Calabrio ONE is an integrated solution to help optimize the workforce in call centers by giving you accurate information in a multi-channel environment, under one system.
Reviews
Categories
G2 Awards
Best Customer Service Software Products 2025
Europe Leader Contact Center Workforce Winter 2026
Usability Leader Contact Center Workforce Winter 2026
EMEA Leader Contact Center Quality Assurance Winter 2026
EMEA Leader Contact Center Workforce Winter 2026
Latin America High performer Contact Center Workforce Winter 2026
United Kingdom Leader Contact Center Workforce Winter 2026
42
Tidio
Help Desk
Tidio is an all-in-one AI customer support platform that includes help desk issue tracking, live chat, chatbot automation (Flows), and an AI customer service agent (Lyro). The platform allows businesses to manage all customer communication from a single dashboard, including email and social media ch
Tidio is an all-in-one AI customer support platform that includes help desk issue tracking, live chat, chatbot automation (Flows), and an AI customer service agent (Lyro). The platform allows businesses to manage all customer communication from a single dashboard, including email and social media ch
Reviews
Categories
G2 Awards
Best Customer Service Software Products 2025
United Kingdom Leader Chatbots Winter 2026
Grid Leader Chatbots Winter 2026
Usability Leader AI Customer Support Agents Winter 2026
United Kingdom Leader Live Chat Winter 2026
Italy Leader Live Chat Winter 2026
Implementation Leader AI Customer Support Agents Winter 2026
43
Skilljar Customer Education Platform
Customer Education
Skilljar is an easy way for businesses to educate their customers, vendors, and partners. Skilljar's cloud-based, mobile-responsive learning management system (LMS) enables businesses to scale their customer and partner training programs (aka extended enterprise).
Skilljar is an easy way for businesses to educate their customers, vendors, and partners. Skilljar's cloud-based, mobile-responsive learning management system (LMS) enables businesses to scale their customer and partner training programs (aka extended enterprise).
Categories
G2 Awards
Best Customer Service Software Products 2025
Grid Leader Customer Education Spring 2025
Usability Leader Customer Education Spring 2025
Results Leader Customer Education Spring 2025
Relationship Leader Corporate Learning Management Systems Spring 2025
Grid Leader Corporate Learning Management Systems Spring 2025
Grid High performer Corporate Learning Management Systems Spring 2025
44
Scorebuddy
Contact Center Quality Assurance
Scorebuddy is a cloud-based quality assurance software that evaluates customer interactions across multiple channels, calls, emails, live chat, and social media.
Scorebuddy is a cloud-based quality assurance software that evaluates customer interactions across multiple channels, calls, emails, live chat, and social media.
Reviews
Categories
G2 Awards
Best Customer Service Software Products 2025
Europe High performer Contact Center Quality Assurance Winter 2026
EMEA High performer Contact Center Quality Assurance Winter 2026
Southeast Asia High performer Contact Center Quality Assurance Winter 2026
Asia Pacific Leader Contact Center Quality Assurance Winter 2026
United Kingdom High performer Contact Center Quality Assurance Winter 2026
45
Google Contact Center AI
Customer Service Automation
Contact Center AI Delight your customers with human-like AI-powered contact center experiences, lower costs, and free up your human agents' time. Contact Center AI enables you to do just that.
Contact Center AI Delight your customers with human-like AI-powered contact center experiences, lower costs, and free up your human agents' time. Contact Center AI enables you to do just that.
Reviews
Categories
G2 Awards
Best Global Sellers 2025
Best Customer Service Software Products 2025
Grid Leader Contact Center Winter 2026
Momentum Leader Contact Center Winter 2026
Relationship Leader Contact Center Winter 2026
Grid Leader Contact Center Fall 2025
Momentum Leader Contact Center Fall 2025
Relationship Leader Contact Center Fall 2025
Grid Leader Contact Center Summer 2025
Momentum Leader Contact Center Summer 2025
46
Amazon Simple Queue Service (SQS)
Proactive Notification
Amazon Simple Queue Service (SQS) is a fully managed message queuing service that enables the decoupling and scaling of microservices, distributed systems, and serverless applications. It allows developers to send, store, and receive messages between software components at any volume, ensuring relia
Amazon Simple Queue Service (SQS) is a fully managed message queuing service that enables the decoupling and scaling of microservices, distributed systems, and serverless applications. It allows developers to send, store, and receive messages between software components at any volume, ensuring relia
Reviews
Categories
G2 Awards
Best Global Sellers 2025
Best Customer Service Software Products 2025
Grid Leader Proactive Notification Winter 2026
India Leader Proactive Notification Winter 2026
Asia Leader Proactive Notification Winter 2026
Usability Leader Proactive Notification Winter 2026
Asia Pacific Leader Proactive Notification Winter 2026
47
Observe.AI
Speech Analytics
Observe.AI is the Conversation Intelligence Platform for Contact Centers that uncovers insights from 100% of customer interactions to maximize frontline team performance and drive outcomes across the business, from more sales to higher retention and better compliance.
Observe.AI is the Conversation Intelligence Platform for Contact Centers that uncovers insights from 100% of customer interactions to maximize frontline team performance and drive outcomes across the business, from more sales to higher retention and better compliance.
Reviews
Categories
G2 Awards
Best Customer Service Software Products 2025
Southeast Asia High performer Contact Center Quality Assurance Winter 2026
Grid Leader Speech Analytics Winter 2026
Usability Leader Speech Analytics Winter 2026
Momentum Leader Speech Analytics Winter 2026
Americas Leader Contact Center Quality Assurance Winter 2026
Usability Leader Conversation Intelligence Winter 2026
48
Superchat
Social Customer Service
Build customer relationships, send & automate newsletters, sell products, answer questions - all with Superchat.
Build customer relationships, send & automate newsletters, sell products, answer questions - all with Superchat.
Reviews
Categories
G2 Awards
Best Customer Service Software Products 2025
Best German Sellers 2025
United Kingdom High performer Social Customer Service Winter 2026
Europe Leader Social Customer Service Winter 2026
Germany High performer Social Customer Service Winter 2026
Europe High performer Social Customer Service Winter 2026
EMEA Leader Social Customer Service Winter 2026
EMEA High performer Social Customer Service Winter 2026
49
Birdeye
Online Reputation Management
Birdeye is the #1 agentic marketing platform for multi-location brands, trusted by over 200,000 businesses to deliver measurable growth with AI. With Birdeye, brands harness the power of intelligent agents to run marketing, automate engagement, and drive business outcomes at scale. Built specificall
Birdeye is the #1 agentic marketing platform for multi-location brands, trusted by over 200,000 businesses to deliver measurable growth with AI. With Birdeye, brands harness the power of intelligent agents to run marketing, automate engagement, and drive business outcomes at scale. Built specificall
Reviews
Categories
G2 Awards
Best Global Sellers 2025
Best Marketing & Digital Advertising Software Products 2025
Best Small Business Products 2025
Best Mid-Market Products 2025
Best Software Products 2025
Best Customer Service Software Products 2025
Best Highest Satisfaction Products 2025
Usability Leader Customer Advocacy Winter 2026
India Leader Online Reputation Management Winter 2026
Momentum Leader Local Listing Management Winter 2026
50
Gladly
Help Desk
Uniquely powered by Customer AI, Gladly is the only CX platform putting customers—not tickets—at the center of every conversation. Trusted by customer-centric brands like Crate & Barrel and Ulta Beauty, Gladly delivers radically efficient and personal experiences. Built for B2C leaders who refuse to
Uniquely powered by Customer AI, Gladly is the only CX platform putting customers—not tickets—at the center of every conversation. Trusted by customer-centric brands like Crate & Barrel and Ulta Beauty, Gladly delivers radically efficient and personal experiences. Built for B2C leaders who refuse to
Reviews
Categories
G2 Awards
Best Customer Service Software Products 2025
Usability Leader Customer Self-Service Winter 2026
Results Leader Conversational Support Winter 2026
Implementation Leader AI Customer Support Agents Winter 2026
Results Leader Digital Customer Service Platforms Winter 2026
Relationship Leader AI Customer Support Agents Winter 2026
Usability Leader AI Customer Support Agents Winter 2026
FAQs
What are the G2 Best Software Awards?
G2’s annual Best Software Awards rank the world’s best software companies and products based on authentic, timely reviews from real users and publicly available market presence data.
How are the winners determined?
Dozens of lists are generated based on G2’s verified user reviews and publicly available market presence data. G2 uses Satisfaction and Market Presence scores to rank products and vendors across different categories. Scores are first calculated within categories for all products with at least one review in the past year, which also appears on at least one G2 Grid® (having at least 10 total reviews) for a category that aligns with a Best Software list. Scores are then aggregated and compared based on the scoring criteria for each of the three Best Software lists: Best Software Companies, Best Software Products, and Best Software by Function.
Read more about the methodology used to calculate G2’s Best Software Awards here.
How does a vendor become eligible for the awards?
To be eligible for one of G2’s Best Software Companies or Products lists, a software product or company must have at least one review in the prior calendar year. Products must also appear on at least one G2 Grid® (having at least 10 total reviews all time) for a category that aligns with a Best Software list. Scores reflect only data from reviews submitted during the evaluation period (January 1st, 2024 - December 31, 2024).
Can software sellers and products win multiple awards?
Yes. A software seller and/or product has the potential to be named on multiple lists based on its eligibility and rankings.
How are reviews verified and vetted?
Authenticity and trust are paramount to our approach to review collection, moderation, and publishing. It is our aim to ensure every review is the honest opinion of a real user and their own experience with a product or service. Every review submitted to G2 undergoes rigorous moderation. We verify user identities and use over 43 data points and consistent guidelines to ensure authenticity. In fact, G2 rejects over one-third of the reviews submitted for not meeting those guidelines and standards. And while we see the clear opportunity for AI and are using it to fuel our own innovations, G2 maintains that reviews should come from genuine user experiences, only allowing AI for minor content enhancements but not review generation. For more information, view G2’s community guidelines.
Were G2’s 2025 Best Software lists researched and published using the same methodology and criteria as past years? If not, what is new?
Some eligibility requirements have changed for Best Software 2025. Changes for 2025 include:
Vendors no longer need 50+ reviews to qualify for the awards. To be considered for one of G2’s Best Software Sellers or Best Software Products Lists, a software company must have at least one review over the prior calendar year. Products must also appear on at least one G2 Grid® (having at least 10 total reviews all time) for a child category that aligns with a Best Software list.
This change was made to expand eligibility for vendors and products on G2 while simplifying the requirements, making it easier to be considered. However, on the most competitive Best Software lists, winners typically have hundreds or even thousands of reviews.
For the Functional Product Lists, a product’s percentage of categories and reviews earned within that functional list will be used as a factor in scoring. Previously, we considered representation across all categories across G2.
We believe this change will provide a better representation of the top-ranked products for each functional product list.
We also added the following new lists in 2025:
Best Governance, Risk & Compliance Software Products
Best Supply Chain & Logistics Software Products
Best Hosting Software Products
Best Data Privacy Software Products
Best Healthcare Software Products
Best Non-Profit Software Products
Best Legal Software Products
Best Financial Services Software Products
Best Real Estate Software Products
How can I promote my Best Software Award recognition if I am named a winner?
All winners will receive an email from G2 providing promotional materials and instructions, including templates and guidelines for:
Accessing their Best Software Award badge(s) in my.g2
Promoting their recognition via news announcements
Celebrating with customizable social media graphics
How will G2 celebrate the winners?
G2 will celebrate award winners through a series of promotions, including news announcements, social media posts, emails, website banners, and more. While some winners will be featured on billboards in New York City, this is limited to select top winners pre-determined by G2.
How are the Best Software Awards different from G2’s quarterly reports?
Key differences between G2’s Best Software Awards and Market Reports include:
- Best Software consists of annual awards lists accessed without log-in required, whereas Seasonal Market Reports are quarterly detailed reports viewed only by logging into my.g2.
- There are also differences in eligibility criteria and the depth and breadth of the product & vendor recognition.
- Learn more here.