Best Customer Service Products
2024
Nothing but the best software. Find the best software for anything and everything you want to accomplish, as decided by software buyers on the world’s largest and most trusted software marketplace.
G2 is proud to share our 2024 list of the Best Customer Service Products
We are proud to share our 2024 list of the Best Customer Service Software. This best software list features some of the top software sellers and service providers found on G2. Some of the top Customer Service Software Sellers include Salesforce, Zendesk, and Zoho.
To qualify for the best Customer Service software list, products must be listed under one or more of the Customer Service software categories. Products in these categories help companies provide quality customer support experiences, maintain customer loyalty, and improve customer satisfaction.
Check out our FAQs to learn more.
Award-Winning Best Customer Service Product Categories Include:
Best Software by Function / Customer Service Products
Out of 3,118 total products in this category, and 201 that were eligible for the 2024 Best Software Awards, here are the 50 best software products. When looking at this year’s winners, 31 remained on the list from last year, while 19 are new entrants — representing a 38% change on this list since the 2023 Best Software Awards.
1
Salesforce Service Cloud
Help Desk
Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.
Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.
Categories
G2 Awards
Best Customer Service Products 2024
Best Enterprise Products 2024
Best Mid-Market Products 2024
Best Software Products 2024
Highest Satisfaction Products 2024
India Leader Customer Success Winter 2025
Grid Leader Customer Service Automation Winter 2025
Grid Leader Customer Success Winter 2025
2
Zendesk Support Suite
Help Desk
Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.
Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.
Categories
G2 Awards
Best Customer Service Products 2024
Best Software Products 2024
Best AI Products 2024
EMEA Leader Contact Center Knowledge Base Winter 2025
Southeast Asia Leader Social Customer Service Winter 2025
Nordic Leader Customer Self-Service Winter 2025
Europe Leader Contact Center Knowledge Base Winter 2025
United Kingdom Leader Customer Self-Service Winter 2025
Southeast Asia Leader Help Desk Winter 2025
3
Zoho Desk
Help Desk
Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.
Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.
Categories
G2 Awards
Best Customer Service Products 2024
Best Small Business Products 2024
Best Software Products 2024
Highest Satisfaction Products 2024
Europe Leader Contact Center Knowledge Base Winter 2025
Europe Leader Customer Self-Service Winter 2025
Canada Leader Help Desk Winter 2025
Southeast Asia Leader Help Desk Winter 2025
Middle East Leader Customer Communications Management Winter 2025
4
Freshdesk
Help Desk
Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide supe
Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide supe
Categories
G2 Awards
Best Customer Service Products 2024
Best Small Business Products 2024
Best Software Products 2024
Best Mid-Market Products 2024
Highest Satisfaction Products 2024
Middle East & Africa Leader Shared Inbox Winter 2025
Asia Leader Shared Inbox Winter 2025
United Kingdom Leader Help Desk Winter 2025
Asia Pacific Leader Social Customer Service Winter 2025
5
Intercom
Live Chat
Intercom is the leader in AI-first Customer Service, dramatically improving experiences for customers, support agents, and managers. For customers, Intercom enables the best customer experience by instantly resolving 50% of support volume, in any language, any time and any channel, providing actiona
Intercom is the leader in AI-first Customer Service, dramatically improving experiences for customers, support agents, and managers. For customers, Intercom enables the best customer experience by instantly resolving 50% of support volume, in any language, any time and any channel, providing actiona
Categories
G2 Awards
Best AI Products 2024
Best Customer Service Products 2024
Best Mid-Market Products 2024
Best Small Business Products 2024
Best Collaboration and Productivity Products 2024
Best Software Products 2024
Highest Satisfaction Products 2024
EMEA Leader Live Chat Winter 2025
Spain Leader Live Chat Winter 2025
6
Front
Help Desk
Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.
Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.
Categories
G2 Awards
Best Customer Service Products 2024
Best Office Products 2024
Fastest Growing Products 2024
Best Collaboration and Productivity Products 2024
Europe Leader Email Management Winter 2025
Canada Leader Shared Inbox Winter 2025
Canada Leader Customer Communications Management Winter 2025
Implementation Leader Email Management Winter 2025
Usability Leader Conversational Support Winter 2025
7
HubSpot Service Hub
Help Desk
Customer service software that makes it easy to manage and connect with customers, and truly help them succeed. You’ll make customers happier, keep them longer, and grow your business faster. Service teams can show the value of their work and prove an actual return on investment because Service Hub
Customer service software that makes it easy to manage and connect with customers, and truly help them succeed. You’ll make customers happier, keep them longer, and grow your business faster. Service teams can show the value of their work and prove an actual return on investment because Service Hub
Categories
G2 Awards
Best Small Business Products 2024
Best Customer Service Products 2024
Best Software Products 2024
Best Mid-Market Products 2024
Highest Satisfaction Products 2024
ANZ Leader Customer Self-Service Winter 2025
Canada Leader Shared Inbox Winter 2025
Americas Leader Customer Self-Service Winter 2025
Europe Leader Shared Inbox Winter 2025
8
Gladly
Help Desk
Gladly is a customer service software.
Gladly is a customer service software.
Categories
G2 Awards
Best Customer Service Products 2024
Usability Leader AI Agents Winter 2025
Results Leader Contact Center Winter 2025
Implementation Leader Live Chat Winter 2025
Relationship Leader Customer Service Automation Winter 2025
Results Leader AI Agents Winter 2025
Implementation Leader Customer Service Automation Winter 2025
9
Genesys Cloud CX
Contact Center
The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms
The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms
Categories
G2 Awards
Best Customer Service Products 2024
Best AI Products 2024
Best Office Products 2024
Grid Leader Call Center Infrastructure (CCI) Winter 2025
Asia Leader Call Center Infrastructure (CCI) Winter 2025
India Leader Call Center Infrastructure (CCI) Winter 2025
EMEA Leader Speech Analytics Winter 2025
Asia Pacific Leader Genesys AppFoundry Marketplace Winter 2025
Grid Leader Auto Dialer Winter 2025
10
Ozonetel CloudAgent
Contact Center
Ozonetel CloudAgent is designed to enable users to deliver the service their customers demand.
Ozonetel CloudAgent is designed to enable users to deliver the service their customers demand.
Categories
G2 Awards
Best Customer Service Products 2024
Fastest Growing Products 2024
Usability Leader Communication Platform as a Service Winter 2025
Implementation Leader Outbound Call Tracking Winter 2025
India Leader Auto Dialer Winter 2025
Asia Pacific Leader Communication Platform as a Service Winter 2025
Momentum Leader Inbound Call Tracking Winter 2025
11
Talkdesk
Contact Center
Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed o
Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed o
Categories
G2 Awards
Best Customer Service Products 2024
Relationship Leader Auto Dialer Winter 2025
EMEA Leader Contact Center Quality Assurance Winter 2025
Relationship Leader Contact Center Workforce Winter 2025
Results Leader Contact Center Workforce Winter 2025
EMEA Leader Auto Dialer Winter 2025
EMEA Leader Contact Center Winter 2025
Grid Leader Auto Dialer Winter 2025
12
FreshChat
Live Chat
Freshworks Customer Service Suite is a modern messaging software built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, or social pages.
Freshworks Customer Service Suite is a modern messaging software built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, or social pages.
Categories
G2 Awards
Best Customer Service Products 2024
Best AI Products 2024
Best Software Products 2024
Middle East & Africa Leader Chatbots Winter 2025
Middle East & Africa Leader Live Chat Winter 2025
Middle East Leader Chatbots Winter 2025
Middle East Leader Live Chat Winter 2025
Middle East & Africa Leader Conversational Support Winter 2025
13
Sprinklr Service
Social Customer Service
Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights – eliminating the need for any other point solution.
Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights – eliminating the need for any other point solution.
Categories
G2 Awards
Best Customer Service Products 2024
Fastest Growing Products 2024
Middle East Leader Social Customer Service Winter 2025
ANZ Leader Contact Center Winter 2025
ANZ Leader Chatbots Winter 2025
India Leader Social Customer Service Winter 2025
Australia Leader Contact Center Winter 2025
Asia Leader Social Customer Service Winter 2025
Asia Pacific Leader Social Customer Service Winter 2025
14
Drift
Conversational Marketing
Drift’s Conversation Cloud lets businesses engage with buyers in a personalized way at every stage of their journey — from researching to chatting with sales to post-sales help. It's made up of three core solutions: Conversational Marketing, Conversational Sales, and Conversational Service, all powe
Drift’s Conversation Cloud lets businesses engage with buyers in a personalized way at every stage of their journey — from researching to chatting with sales to post-sales help. It's made up of three core solutions: Conversational Marketing, Conversational Sales, and Conversational Service, all powe
Categories
G2 Awards
Best AI Products 2024
Best Customer Service Products 2024
Grid Leader Bot Platforms Winter 2025
Grid Leader Chatbots Winter 2025
Spain Leader Live Chat Winter 2025
EMEA Leader Chatbots Winter 2025
Europe Leader Bot Platforms Winter 2025
EMEA Leader Bot Platforms Winter 2025
Implementation Leader Bot Platforms Winter 2025
15
Birdeye
Online Reputation Management
Birdeye is a reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye’s all-in-one platform to effortlessly manage online reputation, connect with prospects through digital channels, and gain customer experience insights to grow
Birdeye is a reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye’s all-in-one platform to effortlessly manage online reputation, connect with prospects through digital channels, and gain customer experience insights to grow
Categories
G2 Awards
Best Marketing & Digital Advertising Products 2024
Best AI Products 2024
Best Customer Service Products 2024
Best Small Business Products 2024
Best Mid-Market Products 2024
Best Software Products 2024
Highest Satisfaction Products 2024
Grid Leader Patient Engagement Winter 2025
ANZ Leader Live Chat Winter 2025
16
SAP Service Cloud
Help Desk
SAP Service Cloud orchestrates seamless service experiences to support customers throughout their entire journey. It bridges the gap between front-office engagements and back-office processes and delivers the next generation of self-service.
SAP Service Cloud orchestrates seamless service experiences to support customers throughout their entire journey. It bridges the gap between front-office engagements and back-office processes and delivers the next generation of self-service.
Categories
G2 Awards
Best Customer Service Products 2024
India Leader Customer Self-Service Winter 2025
Asia Leader Customer Self-Service Winter 2025
Asia Pacific Leader Customer Self-Service Winter 2025
India Leader Help Desk Winter 2025
Asia Leader Help Desk Winter 2025
17
Trengo
Shared Inbox
Trengo’s customer engagement platform will automate repetitive work to unleash meaningful conversations.
Trengo’s customer engagement platform will automate repetitive work to unleash meaningful conversations.
Categories
G2 Awards
Best Customer Service Products 2024
Best Office Products 2024
Europe Leader Customer Communications Management Winter 2025
Europe High performer Email Client Winter 2025
EMEA High performer Shared Inbox Winter 2025
Europe High performer Email Management Winter 2025
Europe High performer Conversational Support Winter 2025
EMEA High performer Customer Communications Management Winter 2025
18
Tidio
Live Chat
Tidio is a customer communication product. It provides multi-channel support so users can communicate with customers on the go. Live chat, messenger, or email are all supported.
Tidio is a customer communication product. It provides multi-channel support so users can communicate with customers on the go. Live chat, messenger, or email are all supported.
Categories
G2 Awards
Best Customer Service Products 2024
Best AI Products 2024
Usability Leader Customer Self-Service Winter 2025
Relationship Leader Conversational Marketing Winter 2025
Relationship Leader AI Chatbots Winter 2025
France Leader Chatbots Winter 2025
Africa Leader Chatbots Winter 2025
France Leader Live Chat Winter 2025
19
Dixa
Conversational Support
Dixa is a conversational customer engagement software that connects brands with customers through personal conversations by making it easy for them to reach you. Never miss a customer by replying to chats, emails, calls and social media messages from one unified platform.
Dixa is a conversational customer engagement software that connects brands with customers through personal conversations by making it easy for them to reach you. Never miss a customer by replying to chats, emails, calls and social media messages from one unified platform.
Categories
G2 Awards
Best Customer Service Products 2024
Germany High performer Conversational Support Winter 2025
Nordic High performer Live Chat Winter 2025
Europe Leader Contact Center Workforce Winter 2025
Nordic High performer Customer Self-Service Winter 2025
Europe Leader AI Agents Winter 2025
Implementation Leader AI Agents Winter 2025
Nordic High performer Help Desk Winter 2025
20
Qualtrics Customer Experience
Experience Management
With Qualtrics, hear and understand every customer, at every meaningful moment, and take actions that deliver breakthrough experiences. Easily uncover areas of opportunity, automate actions, and drive critical organizational outcomes with an extremely powerful, agile Experience Management Platform.
With Qualtrics, hear and understand every customer, at every meaningful moment, and take actions that deliver breakthrough experiences. Easily uncover areas of opportunity, automate actions, and drive critical organizational outcomes with an extremely powerful, agile Experience Management Platform.
Categories
G2 Awards
Best Customer Service Products 2024
India Leader Experience Management Winter 2025
Asia Leader Experience Management Winter 2025
Grid Leader Proactive Customer Retention Winter 2025
21
CloudTalk
Contact Center
CloudTalk is a remote-ready cloud call center software for sales and customer support teams. Aside from providing top of the range call quality and a modern solution, our unique selling point is the ability to easily integrate with leading CRMs and helpdesks, giving customer service agents and sales
CloudTalk is a remote-ready cloud call center software for sales and customer support teams. Aside from providing top of the range call quality and a modern solution, our unique selling point is the ability to easily integrate with leading CRMs and helpdesks, giving customer service agents and sales
Categories
G2 Awards
Best Customer Service Products 2024
EMEA Leader Contact Center Winter 2025
EMEA Leader Auto Dialer Winter 2025
Middle East High performer Call Center Infrastructure (CCI) Winter 2025
EMEA Leader Call Center Infrastructure (CCI) Winter 2025
Relationship Leader Contact Center Workforce Winter 2025
Europe Leader Contact Center Winter 2025
Europe Leader Call Center Infrastructure (CCI) Winter 2025
Usability Leader Contact Center Workforce Winter 2025
22
Podium
Customer Communications Management
Podium empowers local businesses to do more business in less time with the simplicity of text messaging. Our platform allows you to get more reviews, gather more leads, get paid via text, send text marketing campaigns, centralize communications, and more.
Podium empowers local businesses to do more business in less time with the simplicity of text messaging. Our platform allows you to get more reviews, gather more leads, get paid via text, send text marketing campaigns, centralize communications, and more.
Categories
G2 Awards
Best Customer Service Products 2024
Best AI Products 2024
Implementation Leader Online Reputation Management Winter 2025
Usability Leader Automotive Marketing Winter 2025
Relationship Leader Automotive Marketing Winter 2025
Usability Leader Communication Platform as a Service Winter 2025
Grid Leader Communication Platform as a Service Winter 2025
Grid Leader Live Chat Winter 2025
Americas Leader Customer Communications Management Winter 2025
23
Stonly
Knowledge Base
Stonly is a full-featured platform designed to deliver guidance that adapts to people's context and usage. Create and distribute interactive guides, walkthroughs, and knowledge bases that are proven to boost productivity across your whole organization and help customers faster with interactive, step
Stonly is a full-featured platform designed to deliver guidance that adapts to people's context and usage. Create and distribute interactive guides, walkthroughs, and knowledge bases that are proven to boost productivity across your whole organization and help customers faster with interactive, step
Categories
G2 Awards
Best Customer Service Products 2024
Europe High performer Contact Center Knowledge Base Winter 2025
Relationship Leader Contact Center Knowledge Base Winter 2025
France High performer Customer Self-Service Winter 2025
Americas High performer Contact Center Knowledge Base Winter 2025
Grid High performer Contact Center Knowledge Base Winter 2025
EMEA High performer Knowledge Base Winter 2025
24
Capacity
Help Desk
Capacity is the secure, AI-native knowledge sharing platform. Artificial intelligence to help you save time and work smarter.
Capacity is the secure, AI-native knowledge sharing platform. Artificial intelligence to help you save time and work smarter.
Categories
G2 Awards
Best Customer Service Products 2024
Best AI Products 2024
Relationship Leader Q&A Platforms Winter 2025
Americas High performer Contact Center Knowledge Base Winter 2025
Results Leader Chatbots Winter 2025
Grid Leader Chatbots Winter 2025
Grid Leader Help Desk Winter 2025
Results Leader Help Desk Winter 2025
Americas High performer Help Desk Winter 2025
25
LiveAgent
Help Desk
LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.
LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.
Categories
G2 Awards
Best Customer Service Products 2024
Italy High performer Help Desk Winter 2025
Italy High performer Live Chat Winter 2025
Germany High performer Live Chat Winter 2025
Usability Leader Complaint Management Winter 2025
26
UJET
Contact Center
UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations,
UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations,
Categories
G2 Awards
Best Customer Service Products 2024
Relationship Leader Call Center Infrastructure (CCI) Winter 2025
Relationship Leader Contact Center Winter 2025
Usability Leader Call Center Infrastructure (CCI) Winter 2025
Usability Leader Live Chat Winter 2025
Southeast Asia Leader Contact Center Winter 2025
Results Leader Call Center Infrastructure (CCI) Winter 2025
27
Gallabox
Bot Platforms
Gallabox helps power businesses to engage with customers efficiently, generate more leads, and grow sales through WhatsApp Business APIs. Convert customer conversations into smart actions with WhatsApp Chatbots for your business.
Gallabox helps power businesses to engage with customers efficiently, generate more leads, and grow sales through WhatsApp Business APIs. Convert customer conversations into smart actions with WhatsApp Chatbots for your business.
Categories
G2 Awards
Best AI Products 2024
Best Customer Service Products 2024
Fastest Growing Products 2024
Asia Pacific Leader Bot Platforms Winter 2025
India High performer Bot Platforms Winter 2025
Results Leader WhatsApp Marketing Winter 2025
Implementation Leader Bot Platforms Winter 2025
India High performer Conversational Marketing Winter 2025
Implementation Leader WhatsApp Marketing Winter 2025
28
Kustomer
Help Desk
Kustomer is a CRM designed for customer experience that focuses on customers, not tickets, enabling companies to know everything about every customer.
Kustomer is a CRM designed for customer experience that focuses on customers, not tickets, enabling companies to know everything about every customer.
Categories
G2 Awards
Best Customer Service Products 2024
Middle East Leader Live Chat Winter 2025
Middle East & Africa High performer Live Chat Winter 2025
Usability Leader Live Chat Winter 2025
29
Appy Pie
Drag and Drop App Builder
Appy Pie allows users with no programming skills, to create an app for Windows 8 Phone, Android & iPhone applications for mobiles and smartphones; and publish to Google Play & iTunes.
Appy Pie allows users with no programming skills, to create an app for Windows 8 Phone, Android & iPhone applications for mobiles and smartphones; and publish to Google Play & iTunes.
Categories
G2 Awards
Best Customer Service Products 2024
Best Development Products 2024
Best AI Products 2024
Middle East & Africa Leader Drag and Drop App Builder Winter 2025
Europe Leader Drag and Drop App Builder Winter 2025
Canada Leader Drag and Drop App Builder Winter 2025
United Kingdom Leader Drag and Drop App Builder Winter 2025
EMEA Leader Drag and Drop App Builder Winter 2025
30
Enghouse Interactive
Contact Center
Enghouse Contact Center delivers interaction management solutions from Arc Solutions, CosmoCom, Datapulse, Syntellect, Telrex, & Trio.
Enghouse Contact Center delivers interaction management solutions from Arc Solutions, CosmoCom, Datapulse, Syntellect, Telrex, & Trio.
Categories
G2 Awards
Best Customer Service Products 2024
Europe Leader Contact Center Workforce Winter 2025
Americas Leader Contact Center Workforce Winter 2025
Momentum Leader Contact Center Workforce Winter 2025
31
Mojo Helpdesk
Help Desk
Mojo Helpdesk is the super simple help desk app for customer service, IT requests, Maintenance request, and more.
Mojo Helpdesk is the super simple help desk app for customer service, IT requests, Maintenance request, and more.
Categories
G2 Awards
Best Customer Service Products 2024
Americas High performer Help Desk Winter 2025
Grid High performer Help Desk Winter 2025
Americas High performer Customer Self-Service Winter 2025
32
Vivantio
IT Service Management (ITSM) Tools
Elevate your service. Vivantio provides an intuitive, flexible and scalable unified service management platform that empowers businesses to achieve unparalleled service excellence.
Elevate your service. Vivantio provides an intuitive, flexible and scalable unified service management platform that empowers businesses to achieve unparalleled service excellence.
Categories
G2 Awards
Best Customer Service Products 2024
Best IT Management Products 2024
Asia High performer Service Desk Winter 2025
Asia Pacific High performer Service Desk Winter 2025
Europe High performer Service Desk Winter 2025
Asia Leader Service Desk Winter 2025
United Kingdom High performer Help Desk Winter 2025
Europe High performer Help Desk Winter 2025
33
ServiceNow Customer Service Management
Help Desk
ServiceNow Customer Service Management improves service operations and engages customers with digital workflows, allowing work to be routed effectively across front, middle, and back offices to solve customer problems. Automate tasks and leverage AI to accelerate time to resolution and enable employ
ServiceNow Customer Service Management improves service operations and engages customers with digital workflows, allowing work to be routed effectively across front, middle, and back offices to solve customer problems. Automate tasks and leverage AI to accelerate time to resolution and enable employ
Categories
G2 Awards
Best Customer Service Products 2024
India Leader Contact Center Workforce Winter 2025
Asia Pacific Leader Contact Center Workforce Winter 2025
Asia Leader Contact Center Workforce Winter 2025
Grid Leader Contact Center Workforce Winter 2025
Grid Leader Customer Self-Service Winter 2025
Grid Leader Live Chat Winter 2025
34
SleekFlow
Communication Platform as a Service
SleekFlow is your centralised messaging platform with customers, enabling your sales, support and marketing teams to do their best work - and create an experience your customers will never forget.
SleekFlow is your centralised messaging platform with customers, enabling your sales, support and marketing teams to do their best work - and create an experience your customers will never forget.
Categories
G2 Awards
Best Customer Service Products 2024
Asia Leader Communication Platform as a Service Winter 2025
Asia Pacific Leader Communication Platform as a Service Winter 2025
Momentum Leader Communication Platform as a Service Winter 2025
Southeast Asia High performer Conversational Support Winter 2025
Southeast Asia High performer Chatbots Winter 2025
Asia Leader Customer Communications Management Winter 2025
35
MightyCall
Contact Center
Flexible & scalable cloud-based call center solution designed for small & mid-sized businesses.
Flexible & scalable cloud-based call center solution designed for small & mid-sized businesses.
Categories
G2 Awards
Best Customer Service Products 2024
Canada High performer VoIP Winter 2025
Americas High performer Contact Center Winter 2025
Grid High performer Outbound Call Tracking Winter 2025
Grid High performer Contact Center Winter 2025
Grid Leader VoIP Winter 2025
36
RingCentral Contact Center
Auto Dialer
RingCentral Contact Center is an omnichannel solution designed to let customers choose their preferred method of communicating with a company, including voice, chat, social media, SMS, email, and others.
RingCentral Contact Center is an omnichannel solution designed to let customers choose their preferred method of communicating with a company, including voice, chat, social media, SMS, email, and others.
Categories
G2 Awards
Best Customer Service Products 2024
37
Nextiva
VoIP
The Nextiva technology platform is a state-of-the-art telecommunications infrastructure that allows a company's employees to conduct their business from anywhere.
The Nextiva technology platform is a state-of-the-art telecommunications infrastructure that allows a company's employees to conduct their business from anywhere.
Categories
G2 Awards
Best Collaboration and Productivity Products 2024
Best Customer Service Products 2024
Implementation Leader UCaaS Platforms Winter 2025
Relationship Leader Cloud PBX Platforms Winter 2025
Asia Leader Call Center Infrastructure (CCI) Winter 2025
Asia Pacific Leader Call Center Infrastructure (CCI) Winter 2025
Latin America Leader Call Center Infrastructure (CCI) Winter 2025
Grid Leader VoIP Winter 2025
Momentum Leader Call Center Infrastructure (CCI) Winter 2025
38
Interakt
E-Commerce Tools
Interakt for E-Commerce Promote & sell your products by engaging customers on WhatsApp Roll out high-performing, top-of-the-mind notifications to alert users about new product catalogs, back-in-stock goods, and much more.
Interakt for E-Commerce Promote & sell your products by engaging customers on WhatsApp Roll out high-performing, top-of-the-mind notifications to alert users about new product catalogs, back-in-stock goods, and much more.
Categories
G2 Awards
Best Customer Service Products 2024
Asia Pacific High performer Live Chat Winter 2025
Relationship Leader Social Customer Service Winter 2025
Usability Leader Social Customer Service Winter 2025
Grid High performer Live Chat Winter 2025
Relationship Leader Social Customer Service Fall 2024
Grid High performer Live Chat Fall 2024
39
3CX
Contact Center
3CX is an open standards communications solution that replaces proprietary PBX's. Built for business connectivity and collaboration it integrates video conferencing, live chat and apps for Android, iOS, and the web. Available on premise (Windows / Linux) or hosted as a cloud solution.
Categories
G2 Awards
Best Customer Service Products 2024
Usability Leader VoIP Winter 2025
Implementation Leader VoIP Winter 2025
Results Leader VoIP Winter 2025
Results Leader UCaaS Platforms Winter 2025
40
Wati
Communication Platform as a Service
The most loved end-to-end WhatsApp API solution ideal for small and medium-sized businesses to sell, market and support customers on WhatsApp.
The most loved end-to-end WhatsApp API solution ideal for small and medium-sized businesses to sell, market and support customers on WhatsApp.
Categories
G2 Awards
Best Customer Service Products 2024
Implementation Leader WhatsApp Marketing Winter 2025
India High performer WhatsApp Marketing Winter 2025
Asia High performer WhatsApp Marketing Winter 2025
Asia High performer Proactive Notification Winter 2025
Asia Pacific High performer Proactive Notification Winter 2025
Asia Pacific High performer WhatsApp Marketing Winter 2025
India High performer Communication Platform as a Service Winter 2025
41
Aloware
Contact Center
Aloware is a contact center software that eliminates the hassle of hardware. You can use it anywhere and from any device, giving you all the freedom and flexibility of working anywhere. The best part is that it provides teams with an all-in-one platform where they can connect with hundreds of custo
Aloware is a contact center software that eliminates the hassle of hardware. You can use it anywhere and from any device, giving you all the freedom and flexibility of working anywhere. The best part is that it provides teams with an all-in-one platform where they can connect with hundreds of custo
Categories
G2 Awards
Best Customer Service Products 2024
Best Sales Products 2024
Latin America High performer Contact Center Winter 2025
Implementation Leader Auto Dialer Winter 2025
Americas High performer Contact Center Winter 2025
Implementation Leader Contact Center Quality Assurance Winter 2025
Implementation Leader SMS Marketing Winter 2025
Grid High performer Contact Center Winter 2025
42
JustCall
Contact Center
JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks,
JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks,
Categories
G2 Awards
Best Customer Service Products 2024
United Kingdom High performer Contact Center Winter 2025
Momentum Leader SMS Marketing Winter 2025
Implementation Leader Contact Center Workforce Winter 2025
Implementation Leader Customer Self-Service Winter 2025
Asia Pacific Leader Auto Dialer Winter 2025
Southeast Asia Leader Auto Dialer Winter 2025
43
Reputation
Online Reputation Management
Reputation has changed the way companies improve their customer experience (CX) through customer feedback. Our platform translates vast amounts of public and private feedback data into insights that companies use to learn from and grow – including CX, Operations, and much more. We refer to this proc
Reputation has changed the way companies improve their customer experience (CX) through customer feedback. Our platform translates vast amounts of public and private feedback data into insights that companies use to learn from and grow – including CX, Operations, and much more. We refer to this proc
Categories
G2 Awards
Best Marketing & Digital Advertising Products 2024
Highest Satisfaction Products 2024
Best Mid-Market Products 2024
Best Customer Service Products 2024
Best Software Products 2024
Results Leader Social Media Listening Tools Winter 2025
Results Leader Experience Management Winter 2025
Usability Leader Social Media Listening Tools Winter 2025
Relationship Leader Social Customer Service Winter 2025
44
Smartsupp
Live Chat
Smart live chat for e-commerce sites and websites.
Smart live chat for e-commerce sites and websites.
Categories
G2 Awards
Best AI Products 2024
Best Customer Service Products 2024
Highest Satisfaction Products 2024
Italy High performer Live Chat Winter 2025
Usability Leader Customer Service Automation Winter 2025
EMEA Leader Live Chat Winter 2025
Europe Leader Live Chat Winter 2025
Implementation Leader Customer Service Automation Winter 2025
45
Glassbox
Session Replay
Glassbox provides digital customer experience analytics for web and mobile apps. Drive revenue, profitability & loyalty with optimized digital CX.
Glassbox provides digital customer experience analytics for web and mobile apps. Drive revenue, profitability & loyalty with optimized digital CX.
Categories
G2 Awards
Best Marketing & Digital Advertising Products 2024
Highest Satisfaction Products 2024
Best Development Products 2024
Best Customer Service Products 2024
Best Commerce Products 2024
Best Enterprise Products 2024
Best Software Products 2024
Results Leader Enterprise Feedback Management Winter 2025
Results Leader Mobile App Optimization Winter 2025
46
8x8 Contact Center
Contact Center Workforce
Leader in Enterprise Communications as a Service (ECaaS), cloud-based unified communications and contact center solutions.
Leader in Enterprise Communications as a Service (ECaaS), cloud-based unified communications and contact center solutions.
Categories
G2 Awards
Best Customer Service Products 2024
47
Aircall
Contact Center
Aircall is the phone system for modern business that can be used on any device. Since Aircall has no hardware requirement, customers can get set up and dialing in as few as 3 minutes. Packed with powerful integrations and a growing app ecosystem of 50+ CRM, Helpdesk, eCommerce, and other business so
Aircall is the phone system for modern business that can be used on any device. Since Aircall has no hardware requirement, customers can get set up and dialing in as few as 3 minutes. Packed with powerful integrations and a growing app ecosystem of 50+ CRM, Helpdesk, eCommerce, and other business so
Categories
G2 Awards
Best Customer Service Products 2024
Europe Leader Contact Center Winter 2025
Europe Leader Call Center Infrastructure (CCI) Winter 2025
Germany Leader Outbound Call Tracking Winter 2025
United Kingdom Leader Call Center Infrastructure (CCI) Winter 2025
EMEA Leader Call Center Infrastructure (CCI) Winter 2025
EMEA Leader Contact Center Winter 2025
Asia Pacific Leader Contact Center Winter 2025
48
Text-Em-All
Proactive Notification
Send important alerts, notifications, and reminders in just minutes with our automated messaging service.
Send important alerts, notifications, and reminders in just minutes with our automated messaging service.
Categories
G2 Awards
Best Customer Service Products 2024
Usability Leader Proactive Notification Winter 2025
Implementation Leader Emergency Notification Winter 2025
Relationship Leader Proactive Notification Winter 2025
Implementation Leader SMS Marketing Winter 2025
Relationship Leader Appointment Reminder Winter 2025
Grid Leader Appointment Reminder Winter 2025
49
Gainsight Customer Success
Customer Success
Gainsight CS is a complete Customer Success Platform.
Gainsight CS is a complete Customer Success Platform.
Categories
G2 Awards
Best Customer Service Products 2024
Europe Leader Customer Success Winter 2025
United Kingdom Leader Customer Success Winter 2025
United Kingdom Leader Experience Management Winter 2025
Europe Leader Experience Management Winter 2025
Relationship Leader Customer Success Winter 2025
EMEA Leader Customer Success Winter 2025
Canada Leader Customer Success Winter 2025
EMEA Leader Experience Management Winter 2025
50
TeamViewer
Remote Support
Easy-to-use remote support and access software that lets you securely connect to and monitor desktop-to-desktop, desktop-to-mobile, mobile-to-mobile, or to unattended devices like servers and IoT devices from anywhere.
Easy-to-use remote support and access software that lets you securely connect to and monitor desktop-to-desktop, desktop-to-mobile, mobile-to-mobile, or to unattended devices like servers and IoT devices from anywhere.
Categories
G2 Awards
Best Customer Service Products 2024
Grid Leader Co-Browsing Winter 2025
Latin America Leader Remote Desktop Winter 2025
Asia Pacific Leader Remote Desktop Winter 2025
Asia Pacific Leader Remote Support Winter 2025
Asia Pacific Leader Remote Monitoring & Management (RMM) Winter 2025
Asia Leader Remote Desktop Winter 2025
India Leader Remote Desktop Winter 2025
FAQs
What are the G2 Best Software Awards?
G2’s Annual Best Software Awards rank the world’s best software companies and products based on authentic, timely reviews from real users.
How are the winners determined?
More than 30 different lists are generated using G2’s proprietary algorithm based on G2’s verified user reviews and publicly available market presence data. The top 100 software companies are ranked based on a combination of Satisfaction and Market Presence scores. The top 100 products are ranked based on reviews across all categories in which they are a part. Satisfaction is an aggregate score based on a company’s products across their assigned categories. More tailored company and product lists (e.g., "India Software Companies" and "Products for Small Businesses") feature a smaller set of winners at 25 or 50 appearing on each list.
Read more about the methodology used to calculate G2’s Best Software Awards here.
How many reviews does a vendor need to be eligible?
To be included in one of G2’s Best Software Sellers or Best Software Products Lists, a software company must receive at least 50 approved reviews in aggregate across all of its G2-listed products during the 2023 calendar year. Reviews must have been submitted by Dec. 31, 2023 to impact Best Software eligibility and rankings. Scores reflect only data from reviews submitted during this evaluation period.
How are the Best Software Awards different from quarterly badge lists?
For G2’s annual Best Software Awards, the scores reflect reviews submitted in the evaluation period - in this case, the calendar year 2023. Other G2 reports might include more or less data which would potentially show different rankings for software companies and products.
Read more about G2’s research scoring methodologies.
Can software sellers and products win multiple awards?
Yes. A software seller and/or product has the potential to be named on multiple lists based on its eligibility and rankings.
How are reviews verified and vetted?
It is important to us at G2 to be objective and trustworthy, with reviews being thoroughly vetted. To ensure this, we require the use of a LinkedIn™ account or verified business email address to validate a G2 reviewer’s identity and current employer. We also validate reviewers by partnering with companies to securely authenticate users through select platforms. We do not allow users to leave reviews for their current employers, former employers, or competitors.
For more information on the reviews process, view G2’s community guidelines.
Were G2’s 2024 Best Software Lists researched and published using the same methodology and criteria as past years? If not, what is new?
Eligibility criteria and methodology have remained unchanged from last year. Being eligible, of course, does not guarantee inclusion on a list.
We did, however, add net-new lists in 2024 for:
Companies:
APAC Software Companies
Products:
Rookies of the Year
Best Products for Professionals in Analytics (this was previously combined with AI)
Best Products for Professionals in AI (this was previously combined with Analytics)
Best Products for Professionals in Education
