Best Customer Service Products
2023
Nothing but the best software. G2 is proud to share our 2023 list of the Best Customer Service Products
Find the best software for anything and everything you want to accomplish, as decided by software buyers on the world’s largest and most trusted software marketplace. Based on honest reviews and ratings from our G2 users this year, this list features the top software products found on G2.
Top 5 Best Customer Service Products:
Best Software by Function / Customer Service Products
1
Zendesk for Customer Service
Help Desk
Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—fro
Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—fro
Reviews
Categories
G2 Awards
Best Software Products 2023
Best Customer Service Products 2023
Best Products for Mid-Market 2023
Best Products for Small Business 2023
Best Products for Enterprise 2023
Highest Satisfaction Products 2023
Best Analytics and AI Products 2023
Middle East & Africa Leader Conversational Support Winter 2024
Americas Leader Conversational Support Winter 2024
2
Freshdesk
Help Desk
Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide supe
Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide supe
Reviews
Categories
G2 Awards
Best Customer Service Products 2023
Best India Sellers 2023
Grid Leader Customer Communications Management Winter 2024
Asia Leader Customer Communications Management Winter 2024
India Leader Customer Communications Management Winter 2024
EMEA Leader Customer Communications Management Winter 2024
Asia Pacific Leader Customer Communications Management Winter 2024
3
Genesys Cloud CX
AI Customer Support Agents
The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms
The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms
Reviews
Categories
G2 Awards
Best Customer Service Products 2023
EMEA Leader Contact Center Workforce Winter 2024
United Kingdom Leader Contact Center Winter 2024
Asia Pacific Leader Contact Center Workforce Winter 2024
Europe Leader Contact Center Workforce Winter 2024
Asia Leader Contact Center Workforce Winter 2024
Latin America Leader Contact Center Workforce Winter 2024
United Kingdom Leader Contact Center Workforce Winter 2024
4
HubSpot Service Hub
Help Desk
Deliver personalized support at scale with Breeze customer agent and an AI-powered knowledge base that work together to identify content gaps and enhance self-service. Boost CSAT with proactive tools like health scores and usage analytics that drive adoption. HubSpot Smart CRM powers everything, giv
Deliver personalized support at scale with Breeze customer agent and an AI-powered knowledge base that work together to identify content gaps and enhance self-service. Boost CSAT with proactive tools like health scores and usage analytics that drive adoption. HubSpot Smart CRM powers everything, giv
Reviews
Categories
G2 Awards
Best Customer Service Products 2023
Best Products for Small Business 2023
Best Software Products 2023
Best Products for Mid-Market 2023
Highest Satisfaction Products 2023
Grid Leader Enterprise Feedback Management Winter 2024
Asia Pacific Leader Enterprise Feedback Management Winter 2024
Americas Leader Enterprise Feedback Management Winter 2024
Canada Leader Customer Self-Service Winter 2024
5
Zoho Desk
Help Desk
Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.
Reviews
Categories
G2 Awards
Best Customer Service Products 2023
Best Products for Small Business 2023
Best Software Products 2023
Highest Satisfaction Products 2023
Best Products for Mid-Market 2023
Spain Leader Help Desk Winter 2024
Latin America Leader Help Desk Winter 2024
EMEA Leader Help Desk Winter 2024
6
Fin by Intercom
AI Customer Support Agents
Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, a
Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, a
Reviews
Categories
G2 Awards
Best Customer Service Products 2023
Highest Satisfaction Products 2023
Best Products for Small Business 2023
Best Software Products 2023
Best Analytics and AI Products 2023
Best Products for Mid-Market 2023
Middle East Leader Live Chat Winter 2024
Nordic Leader Customer Self-Service Winter 2024
Germany Leader Customer Self-Service Winter 2024
7
Talkdesk
AI Customer Support Agents
Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed o
Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed o
Reviews
Categories
G2 Awards
Best Customer Service Products 2023
Americas Leader Contact Center Workforce Winter 2024
Relationship Leader Contact Center Workforce Winter 2024
Asia Pacific Leader Contact Center Workforce Winter 2024
Implementation Leader Call Center Infrastructure (CCI) Winter 2024
Results Leader Contact Center Workforce Winter 2024
Canada Leader Contact Center Winter 2024
Asia Leader Contact Center Workforce Winter 2024
Asia Leader Contact Center Quality Assurance Winter 2024
8
Front
Help Desk
Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.
Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.
Reviews
Categories
G2 Awards
Best Customer Service Products 2023
Best Collaboration and Productivity Products 2023
Best Office Products 2023
Momentum Leader Business Instant Messaging Winter 2024
Implementation Leader Social Customer Service Winter 2024
Momentum Leader Complaint Management Winter 2024
Europe Leader Email Client Winter 2024
Momentum Leader Email Management Winter 2024
9
Salesforce Service Cloud
Help Desk
Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.
Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.
Reviews
Categories
G2 Awards
Best Customer Service Products 2023
Best Products for Enterprise 2023
Grid Leader Contact Center Workforce Winter 2024
Grid Leader Social Customer Service Winter 2024
Grid Leader Customer Self-Service Winter 2024
Asia Leader Help Desk Winter 2024
Asia Pacific Leader Help Desk Winter 2024
Relationship Leader Customer Service Automation Winter 2024
10
Tidio
Live Chat
Tidio is an all-in-one AI customer support platform that includes help desk issue tracking, live chat, chatbot automation (Flows), and an AI customer service agent (Lyro). The platform allows businesses to manage all customer communication from a single dashboard, including email and social media ch
Tidio is an all-in-one AI customer support platform that includes help desk issue tracking, live chat, chatbot automation (Flows), and an AI customer service agent (Lyro). The platform allows businesses to manage all customer communication from a single dashboard, including email and social media ch
Reviews
Categories
G2 Awards
Best Customer Service Products 2023
Best EMEA Sellers 2023
Highest Satisfaction Products 2023
Best Analytics and AI Products 2023
Best Products for Small Business 2023
France Leader Live Chat Winter 2024
EMEA Leader Live Chat Winter 2024
Middle East & Africa Leader Live Chat Winter 2024
Latin America Leader Chatbots Winter 2024
Middle East & Africa Leader Chatbots Winter 2024
11
Gladly
Help Desk
Uniquely powered by Customer AI, Gladly is the only CX platform putting customers—not tickets—at the center of every conversation. Trusted by customer-centric brands like Crate & Barrel and Ulta Beauty, Gladly delivers radically efficient and personal experiences. Built for B2C leaders who refuse to
Uniquely powered by Customer AI, Gladly is the only CX platform putting customers—not tickets—at the center of every conversation. Trusted by customer-centric brands like Crate & Barrel and Ulta Beauty, Gladly delivers radically efficient and personal experiences. Built for B2C leaders who refuse to
Reviews
Categories
G2 Awards
Best Customer Service Products 2023
Usability Leader Customer Service Automation Winter 2024
Relationship Leader Customer Self-Service Winter 2024
Latin America Leader Contact Center Winter 2024
Implementation Leader Customer Self-Service Winter 2024
Implementation Leader Contact Center Winter 2024
Implementation Leader Help Desk Winter 2024
Relationship Leader Contact Center Winter 2024
Results Leader Contact Center Winter 2024
12
Gorgias
Conversational Commerce Platforms
Gorgias is the conversational AI platform designed for ecommerce brands, driving sales and resolving support inquiries throughout the entire customer journey. With industry-leading automation and AI capabilities, Gorgias revolutionizes how ecommerce brands interact with their customers. Providing cu
Gorgias is the conversational AI platform designed for ecommerce brands, driving sales and resolving support inquiries throughout the entire customer journey. With industry-leading automation and AI capabilities, Gorgias revolutionizes how ecommerce brands interact with their customers. Providing cu
Reviews
Categories
G2 Awards
Best Customer Service Products 2023
Highest Satisfaction Products 2023
Implementation Leader Social Customer Service Winter 2024
Usability Leader Social Customer Service Winter 2024
Relationship Leader Customer Self-Service Winter 2024
Results Leader Social Customer Service Winter 2024
Canada Leader Social Customer Service Winter 2024
Southeast Asia Leader Social Customer Service Winter 2024
13
ServiceNow Customer Service Management
Help Desk
ServiceNow CSM enhances every aspect of the customer lifecycle by utilizing AI-driven capabilities to optimize omnichannel self-service and improve issue resolution. It automates customer operations across departments and empowers agents with real-time intelligence and productivity tools. Key featur
ServiceNow CSM enhances every aspect of the customer lifecycle by utilizing AI-driven capabilities to optimize omnichannel self-service and improve issue resolution. It automates customer operations across departments and empowers agents with real-time intelligence and productivity tools. Key featur
Reviews
Categories
G2 Awards
Best Customer Service Products 2023
Best Products for Enterprise 2023
Asia Leader Contact Center Workforce Winter 2024
India Leader Contact Center Workforce Winter 2024
Asia Pacific Leader Contact Center Workforce Winter 2024
14
Qualtrics Customer Experience
Experience Management
With Qualtrics, hear and understand every customer, at every meaningful moment, and take actions that deliver breakthrough experiences. Easily uncover areas of opportunity, automate actions, and drive critical organizational outcomes with an extremely powerful, agile Experience Management Platform.
With Qualtrics, hear and understand every customer, at every meaningful moment, and take actions that deliver breakthrough experiences. Easily uncover areas of opportunity, automate actions, and drive critical organizational outcomes with an extremely powerful, agile Experience Management Platform.
Reviews
Categories
G2 Awards
Best Customer Service Products 2023
Best Office Products 2023
Asia Pacific Leader Feedback Analytics Winter 2024
India Leader Experience Management Winter 2024
Grid Leader Experience Management Winter 2024
15
Five9 Intelligent Cloud Contact Center Platform
Contact Center
Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing.
Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing.
Reviews
Categories
G2 Awards
Best Customer Service Products 2023
Implementation Leader Auto Dialer Winter 2024
Implementation Leader Contact Center Workforce Winter 2024
Grid Leader Auto Dialer Winter 2024
Canada Leader Contact Center Winter 2024
Usability Leader Workforce Management Winter 2024
Implementation Leader Customer Service Automation Winter 2024
16
NiCE CXone Mpower
Contact Center
NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations
NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations
Reviews
Categories
G2 Awards
Best Customer Service Products 2023
Implementation Leader Speech Analytics Winter 2024
Momentum Leader Contact Center Workforce Winter 2024
Usability Leader Speech Analytics Winter 2024
Americas Leader Contact Center Workforce Winter 2024
Results Leader Speech Analytics Winter 2024
Grid Leader Speech Analytics Winter 2024
17
Birdeye
Online Reputation Management
Birdeye is the #1 agentic marketing platform for multi-location brands, trusted by over 200,000 businesses to deliver measurable growth with AI. With Birdeye, brands harness the power of intelligent agents to run marketing, automate engagement, and drive business outcomes at scale. Built specificall
Birdeye is the #1 agentic marketing platform for multi-location brands, trusted by over 200,000 businesses to deliver measurable growth with AI. With Birdeye, brands harness the power of intelligent agents to run marketing, automate engagement, and drive business outcomes at scale. Built specificall
Reviews
Categories
G2 Awards
Best Marketing Products 2023
Best Customer Service Products 2023
Relationship Leader Experience Management Winter 2024
Implementation Leader Experience Management Winter 2024
Results Leader Experience Management Winter 2024
Usability Leader Experience Management Winter 2024
Grid Leader Feedback Analytics Winter 2024
Momentum Leader Experience Management Winter 2024
18
Ameyo by Exotel Cloud Contact Center
Contact Center
Ameyo by Exotel Could Contact Center is an AI-driven solution that manages customer communication channels, including inbound and outbound calls, chatbot interactions, text messages, social media engagement, and video communications through an IP-based connection. It eliminates the need for telecom
Ameyo by Exotel Could Contact Center is an AI-driven solution that manages customer communication channels, including inbound and outbound calls, chatbot interactions, text messages, social media engagement, and video communications through an IP-based connection. It eliminates the need for telecom
Reviews
Categories
G2 Awards
Best Customer Service Products 2023
Asia Leader Call Center Infrastructure (CCI) Winter 2024
Asia Pacific Leader Call Center Infrastructure (CCI) Winter 2024
Asia Pacific High performer Contact Center Workforce Winter 2024
Asia High performer Contact Center Workforce Winter 2024
18
Ameyo by Exotel Cloud Contact Center
Contact Center
Ameyo by Exotel Could Contact Center is an AI-driven solution that manages customer communication channels, including inbound and outbound calls, chatbot interactions, text messages, social media engagement, and video communications through an IP-based connection. It eliminates the need for telecom
Ameyo by Exotel Could Contact Center is an AI-driven solution that manages customer communication channels, including inbound and outbound calls, chatbot interactions, text messages, social media engagement, and video communications through an IP-based connection. It eliminates the need for telecom
Reviews
Categories
G2 Awards
Best Customer Service Products 2023
Asia Leader Call Center Infrastructure (CCI) Winter 2024
Asia Pacific Leader Call Center Infrastructure (CCI) Winter 2024
Asia Pacific High performer Contact Center Workforce Winter 2024
Asia High performer Contact Center Workforce Winter 2024
19
Help Scout
Help Desk
Help Scout is a customer support platform growing businesses use to manage all their customer conversations in one place.
Help Scout is a customer support platform growing businesses use to manage all their customer conversations in one place.
Reviews
Categories
G2 Awards
Best Customer Service Products 2023
Canada High performer Shared Inbox Winter 2024
Usability Leader Shared Inbox Winter 2024
Latin America High performer Help Desk Winter 2024
Canada High performer Conversational Support Winter 2024
Grid Leader Shared Inbox Winter 2024
20
Podium
AI Agents For Business Operations
Podium empowers local businesses to do more business in less time with the simplicity of text messaging. Our platform allows you to get more reviews, gather more leads, get paid via text, send text marketing campaigns, centralize communications, and more.
Reviews
Categories
G2 Awards
Best Customer Service Products 2023
Grid Leader HIPAA Compliant Messaging Winter 2024
Grid Leader Communication Platform as a Service (CPaaS) Winter 2024
Americas Leader Customer Communications Management Winter 2024
Grid Leader Online Reputation Management Winter 2024
Grid Leader Patient Engagement Winter 2024
21
Interakt
E-Commerce Tools
Interakt for E-Commerce Promote & sell your products by engaging customers on WhatsApp Roll out high-performing, top-of-the-mind notifications to alert users about new product catalogs, back-in-stock goods, and much more.
Reviews
Categories
G2 Awards
Best Customer Service Products 2023
Asia Pacific Leader Customer Communications Management Winter 2024
India Leader Proactive Notification Winter 2024
Asia Leader Customer Communications Management Winter 2024
Asia Leader Proactive Notification Winter 2024
India Leader Customer Communications Management Winter 2024
Asia Pacific Leader Proactive Notification Winter 2024
22
CloudTalk
Contact Center
CloudTalk is a remote-ready cloud call center software for sales and customer support teams. Aside from providing top of the range call quality and a modern solution, our unique selling point is the ability to easily integrate with leading CRMs and helpdesks, giving customer service agents and sales
CloudTalk is a remote-ready cloud call center software for sales and customer support teams. Aside from providing top of the range call quality and a modern solution, our unique selling point is the ability to easily integrate with leading CRMs and helpdesks, giving customer service agents and sales
Reviews
Categories
G2 Awards
Best Customer Service Products 2023
Usability Leader Speech Analytics Winter 2024
Latin America Leader Contact Center Winter 2024
EMEA Leader Auto Dialer Winter 2024
Implementation Leader Speech Analytics Winter 2024
Usability Leader Contact Center Workforce Winter 2024
23
Drift
Conversational Marketing
Drift’s Conversation Cloud lets businesses engage with buyers in a personalized way at every stage of their journey — from researching to chatting with sales to post-sales help. It's made up of three core solutions: Conversational Marketing, Conversational Sales, and Conversational Service, all powe
Drift’s Conversation Cloud lets businesses engage with buyers in a personalized way at every stage of their journey — from researching to chatting with sales to post-sales help. It's made up of three core solutions: Conversational Marketing, Conversational Sales, and Conversational Service, all powe
Reviews
Categories
G2 Awards
Best Analytics and AI Products 2023
Best Customer Service Products 2023
Best Products for Enterprise 2023
United Kingdom Leader Live Chat Winter 2024
Europe Leader Live Chat Winter 2024
EMEA Leader Bot Platforms Winter 2024
EMEA Leader Chatbots Winter 2024
Europe Leader Bot Platforms Winter 2024
24
FreshChat
Live Chat
Freshworks Customer Service Suite is a modern messaging software built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, or social pages.
Freshworks Customer Service Suite is a modern messaging software built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, or social pages.
Reviews
Categories
G2 Awards
Best Customer Service Products 2023
Best India Sellers 2023
India Leader Live Chat Winter 2024
India Leader Conversational Support Winter 2024
Middle East & Africa Leader Live Chat Winter 2024
Asia Leader Live Chat Winter 2024
India Leader Chatbots Winter 2024
25
Calabrio ONE
Contact Center Workforce
Calabrio ONE is an integrated solution to help optimize the workforce in call centers by giving you accurate information in a multi-channel environment, under one system.
Calabrio ONE is an integrated solution to help optimize the workforce in call centers by giving you accurate information in a multi-channel environment, under one system.
Reviews
Categories
G2 Awards
Best Customer Service Products 2023
Americas Leader Contact Center Workforce Winter 2024
Grid Leader Contact Center Workforce Winter 2024
Americas Leader Contact Center Workforce Fall 2023
26
TeamSupport
Help Desk
TeamSupport: Customer Satisfaction, Streamlined TeamSupport is the premier ticketing and live chat solution designed for support teams looking to improve customer engagement and make agents’ lives easier. Our intuitive, AI-powered platform allows teams to spend less time on manual tasks and more tim
TeamSupport: Customer Satisfaction, Streamlined TeamSupport is the premier ticketing and live chat solution designed for support teams looking to improve customer engagement and make agents’ lives easier. Our intuitive, AI-powered platform allows teams to spend less time on manual tasks and more tim
Reviews
Categories
G2 Awards
Best Customer Service Products 2023
Canada High performer Customer Self-Service Winter 2024
Americas High performer Social Customer Service Winter 2024
Grid High performer Conversational Support Winter 2024
Latin America High performer Help Desk Winter 2024
Americas High performer Conversational Support Winter 2024
EMEA High performer Help Desk Winter 2024
Americas High performer Help Desk Winter 2024
27
Kapture CX
Help Desk
Kapture is a business automation platform that helps organisations manage sales, operations and customer service through a simple interface.
Kapture is a business automation platform that helps organisations manage sales, operations and customer service through a simple interface.
Reviews
Categories
G2 Awards
Best Customer Service Products 2023
Asia Pacific High performer CRM Fall 2023
India High performer CRM Fall 2023
Asia High performer CRM Fall 2023
India High performer Contact Center Knowledge Base Fall 2023
Asia Pacific High performer Contact Center Knowledge Base Fall 2023
Asia High performer Contact Center Knowledge Base Fall 2023
India High performer Customer Self-Service Fall 2023
Asia High performer Customer Self-Service Fall 2023
28
LiveAgent
Help Desk
LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.
LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.
Reviews
Categories
G2 Awards
Best Customer Service Products 2023
Results Leader Help Desk Winter 2024
Implementation Leader Help Desk Winter 2024
Germany High performer Social Customer Service Winter 2024
Germany High performer Help Desk Winter 2024
Italy High performer Help Desk Winter 2024
29
Wati
Communication Platform as a Service (CPaaS)
Wati is an AI-native customer engagement platform built on the WhatsApp Business API, designed to help businesses automate and streamline communication with their customers. Trusted by over 14,000 businesses globally, Wati enables teams to manage conversations across WhatsApp, Instagram, Facebook, S
Wati is an AI-native customer engagement platform built on the WhatsApp Business API, designed to help businesses automate and streamline communication with their customers. Trusted by over 14,000 businesses globally, Wati enables teams to manage conversations across WhatsApp, Instagram, Facebook, S
Reviews
G2 Awards
Best Customer Service Products 2023
Asia Pacific High performer Proactive Notification Winter 2024
Asia High performer Proactive Notification Winter 2024
India High performer Customer Communications Management Winter 2024
India High performer Proactive Notification Winter 2024
Asia Pacific High performer Communication Platform as a Service (CPaaS) Winter 2024
Asia High performer Communication Platform as a Service (CPaaS) Winter 2024
Latin America High performer Communication Platform as a Service (CPaaS) Winter 2024
30
UJET
Contact Center
UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations,
UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations,
Reviews
Categories
G2 Awards
Best Customer Service Products 2023
Middle East High performer Contact Center Winter 2024
Relationship Leader Call Center Infrastructure (CCI) Winter 2024
Usability Leader Contact Center Winter 2024
Middle East & Africa High performer Call Center Infrastructure (CCI) Winter 2024
Middle East & Africa High performer Contact Center Winter 2024
Usability Leader Call Center Infrastructure (CCI) Winter 2024
31
Chekkit
Online Reputation Management
Get more online reviews and build brand trust: Chekkit drives marketing ROI by giving customers a way to share their thoughts with people who are looking for a business like yours.
Get more online reviews and build brand trust: Chekkit drives marketing ROI by giving customers a way to share their thoughts with people who are looking for a business like yours.
Reviews
Categories
G2 Awards
Best Customer Service Products 2023
Implementation Leader Customer Communications Management Winter 2024
Relationship Leader Customer Communications Management Winter 2024
Implementation Leader Live Chat Winter 2024
Results Leader Customer Communications Management Winter 2024
Usability Leader Customer Communications Management Winter 2024
32
Forethought
AI Customer Support Agents
Forethought offers the world’s most advanced AI Agents— enterprise-ready and designed for every customer moment.
Forethought offers the world’s most advanced AI Agents— enterprise-ready and designed for every customer moment.
Reviews
Categories
G2 Awards
Best Analytics and AI Products 2023
Best Customer Service Products 2023
Relationship Leader Customer Self-Service Winter 2024
Americas Leader Help Desk Winter 2024
Grid Leader Help Desk Winter 2024
Americas High performer Help Desk Winter 2024
Momentum Leader AI Agents For Business Operations Fall 2023
Grid Leader AI Agents For Business Operations Fall 2023
33
Salesforce Essentials
CRM
Salesforce Essentials makes it easy for small businesses to tap into the power of Salesforce to build stronger customer relationships with a combined sales and support CRM that is easy to use, setup, and maintain — for just $25 per user per month.
Salesforce Essentials makes it easy for small businesses to tap into the power of Salesforce to build stronger customer relationships with a combined sales and support CRM that is easy to use, setup, and maintain — for just $25 per user per month.
Categories
G2 Awards
Best Customer Service Products 2023
Asia Leader CRM Summer 2023
Grid Leader CRM Summer 2023
India Leader CRM Summer 2023
Asia Pacific Leader CRM Summer 2023
Grid Leader Outbound Call Tracking Summer 2023
34
Appy Pie
Drag and Drop App Builder
Appy Pie allows users with no programming skills, to create an app for Windows 8 Phone, Android & iPhone applications for mobiles and smartphones; and publish to Google Play & iTunes.
Appy Pie allows users with no programming skills, to create an app for Windows 8 Phone, Android & iPhone applications for mobiles and smartphones; and publish to Google Play & iTunes.
Reviews
Categories
G2 Awards
Best Customer Service Products 2023
Best India Sellers 2023
Best Development Products 2023
Grid Leader Drag and Drop App Builder Winter 2024
Usability Leader Drag and Drop App Builder Winter 2024
EMEA Leader Drag and Drop App Builder Winter 2024
Europe Leader Drag and Drop App Builder Winter 2024
Middle East & Africa Leader Drag and Drop App Builder Winter 2024
Asia Leader Drag and Drop App Builder Winter 2024
35
Medallia Agent Connect
Contact Center Quality Assurance
Stella Connect motivates and supercharges the performance of front-line teams through customer-driven ratings and rewards.
Stella Connect motivates and supercharges the performance of front-line teams through customer-driven ratings and rewards.
Reviews
Categories
G2 Awards
Best Customer Service Products 2023
Usability Leader Feedback Analytics Winter 2024
Grid Leader Feedback Analytics Winter 2024
Implementation Leader Feedback Analytics Winter 2024
Grid Leader Contact Center Quality Assurance Winter 2024
Relationship Leader Contact Center Quality Assurance Winter 2024
Implementation Leader Feedback Analytics Fall 2023
36
Nextiva
VoIP Providers
The Nextiva technology platform is a state-of-the-art telecommunications infrastructure that allows a company's employees to conduct their business from anywhere.
The Nextiva technology platform is a state-of-the-art telecommunications infrastructure that allows a company's employees to conduct their business from anywhere.
Reviews
Categories
G2 Awards
Best Collaboration and Productivity Products 2023
Best Customer Service Products 2023
Grid Leader VoIP Providers Winter 2024
Grid Leader Call Center Infrastructure (CCI) Winter 2024
Momentum Leader Audio Conferencing Winter 2024
Southeast Asia Leader Call Center Infrastructure (CCI) Winter 2024
Results Leader UCaaS Platforms Winter 2024
Asia Pacific Leader Call Center Infrastructure (CCI) Winter 2024
Latin America Leader Call Center Infrastructure (CCI) Winter 2024
37
Verloop.io
Bot Platforms
Verloop.io is a live-chat platform with a suite of automation like lead generation, demo booking and E-commerce to automate customer support and engagement.
Verloop.io is a live-chat platform with a suite of automation like lead generation, demo booking and E-commerce to automate customer support and engagement.
Reviews
Categories
G2 Awards
Best Analytics and AI Products 2023
Best Customer Service Products 2023
Usability Leader Chatbots Winter 2024
India High performer Chatbots Winter 2024
Usability Leader Bot Platforms Winter 2024
Asia Pacific High performer Bot Platforms Winter 2024
Asia High performer Bot Platforms Winter 2024
India High performer Bot Platforms Winter 2024
India High performer Social Customer Service Winter 2024
38
Mojo Helpdesk
Help Desk
Mojo Helpdesk is the super simple help desk app for customer service, IT requests, Maintenance request, and more.
Mojo Helpdesk is the super simple help desk app for customer service, IT requests, Maintenance request, and more.
Reviews
Categories
G2 Awards
Best Customer Service Products 2023
Implementation Leader Help Desk Winter 2024
Momentum Leader Help Desk Winter 2024
Americas High performer Help Desk Winter 2024
EMEA High performer Help Desk Winter 2024
Grid High performer Help Desk Winter 2024
Americas High performer Customer Self-Service Winter 2024
39
8x8 Contact Center
Contact Center Workforce
8x8 connects people and organizations through seamless communication on the industry’s most integrated platform for Customer Experience, combining Contact Center, Unified Communications, and CPaaS APIs.
8x8 connects people and organizations through seamless communication on the industry’s most integrated platform for Customer Experience, combining Contact Center, Unified Communications, and CPaaS APIs.
Reviews
Categories
G2 Awards
Best Customer Service Products 2023
40
Swell
Online Reputation Management
Swell is helping businesses capture real-time customer experience feedback. Swell makes it easy for consumers to leave direct feedback with one click on with a mobile centric focus.
Swell is helping businesses capture real-time customer experience feedback. Swell makes it easy for consumers to leave direct feedback with one click on with a mobile centric focus.
Reviews
Categories
G2 Awards
Best Customer Service Products 2023
Americas High performer Enterprise Feedback Management Winter 2024
Grid High performer Enterprise Feedback Management Winter 2024
Results Leader Conversational Support Winter 2024
Implementation Leader Conversational Support Winter 2024
Results Leader Live Chat Winter 2024
Grid High performer Online Reputation Management Winter 2024
41
JustCall
AI Customer Support Agents
JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks,
JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks,
Reviews
Categories
G2 Awards
Best Customer Service Products 2023
Australia High performer Outbound Call Tracking Winter 2024
ANZ High performer Outbound Call Tracking Winter 2024
Americas High performer Contact Center Workforce Winter 2024
Asia Pacific High performer VoIP Providers Winter 2024
Momentum Leader Contact Center Workforce Winter 2024
United Kingdom High performer Outbound Call Tracking Winter 2024
Canada High performer Contact Center Winter 2024
Asia Pacific High performer Contact Center Winter 2024
42
Reputation
Online Reputation Management
Reputation has changed the way companies improve their customer experience (CX) through customer feedback. Our platform translates vast amounts of public and private feedback data into insights that companies use to learn from and grow – including CX, Operations, and much more. We refer to this proc
Reputation has changed the way companies improve their customer experience (CX) through customer feedback. Our platform translates vast amounts of public and private feedback data into insights that companies use to learn from and grow – including CX, Operations, and much more. We refer to this proc
Reviews
Categories
G2 Awards
Best Marketing Products 2023
Best Customer Service Products 2023
Best Software Products 2023
Highest Satisfaction Products 2023
Relationship Leader Social Customer Service Winter 2024
EMEA Leader Experience Management Winter 2024
Grid Leader Experience Management Winter 2024
Europe Leader Experience Management Winter 2024
43
RingCentral Contact Center
Auto Dialer
RingCentral Contact Center is the AI platform for orchestrating workflows, agents & knowledge at unmatched precision and scale. It's the only solution that brings market leading unified communications and contact center together, under one platform.
RingCentral Contact Center is the AI platform for orchestrating workflows, agents & knowledge at unmatched precision and scale. It's the only solution that brings market leading unified communications and contact center together, under one platform.
Reviews
Categories
G2 Awards
Best Customer Service Products 2023
44
Aircall
Contact Center
Aircall is the phone system for modern business that can be used on any device. Since Aircall has no hardware requirement, customers can get set up and dialing in as few as 3 minutes. Packed with powerful integrations and a growing app ecosystem of 50+ CRM, Helpdesk, eCommerce, and other business so
Aircall is the phone system for modern business that can be used on any device. Since Aircall has no hardware requirement, customers can get set up and dialing in as few as 3 minutes. Packed with powerful integrations and a growing app ecosystem of 50+ CRM, Helpdesk, eCommerce, and other business so
Reviews
Categories
G2 Awards
Best Customer Service Products 2023
EMEA Leader Call Center Infrastructure (CCI) Winter 2024
EMEA Leader Contact Center Winter 2024
Europe Leader Call Center Infrastructure (CCI) Winter 2024
Europe Leader Contact Center Winter 2024
Germany Leader Outbound Call Tracking Winter 2024
Implementation Leader Contact Center Winter 2024
Implementation Leader Call Center Infrastructure (CCI) Winter 2024
45
SimpleTexting
SMS Marketing
SimpleTexting provides Text Message Marketing and SMS Solutions that are Simple, Affordable & Effective!
SimpleTexting provides Text Message Marketing and SMS Solutions that are Simple, Affordable & Effective!
Reviews
Categories
G2 Awards
Best Customer Service Products 2023
Highest Satisfaction Products 2023
Grid Leader Proactive Notification Winter 2024
Implementation Leader Proactive Notification Winter 2024
Relationship Leader Proactive Notification Winter 2024
Relationship Leader Appointment Reminder Winter 2024
Usability Leader Proactive Notification Winter 2024
Usability Leader Appointment Reminder Winter 2024
46
Text-Em-All
Proactive Notification
Send important alerts, notifications, and reminders in just minutes with our automated messaging service.
Send important alerts, notifications, and reminders in just minutes with our automated messaging service.
Reviews
Categories
G2 Awards
Best Customer Service Products 2023
Implementation Leader Emergency Notification Winter 2024
Grid Leader Emergency Notification Winter 2024
Grid Leader Church Management Winter 2024
Usability Leader Emergency Notification Winter 2024
Usability Leader Proactive Notification Winter 2024
Results Leader Emergency Notification Winter 2024
47
Customers.ai
Lead Intelligence
Customers.ai is an AI sales outreach automation and data prospecting platform for both B2C and B2B. Key features include the ability to identify your anonymous website visitors by email, name, phone number, and more, along with templated sales outreach automation tools, integrations with thousands o
Customers.ai is an AI sales outreach automation and data prospecting platform for both B2C and B2B. Key features include the ability to identify your anonymous website visitors by email, name, phone number, and more, along with templated sales outreach automation tools, integrations with thousands o
Reviews
Categories
G2 Awards
Best Analytics and AI Products 2023
Best Customer Service Products 2023
Results Leader Conversational Marketing Winter 2024
Usability Leader Conversational Marketing Winter 2024
Middle East & Africa High performer SMS Marketing Winter 2024
Asia High performer SMS Marketing Winter 2024
Middle East & Africa High performer Chatbots Winter 2024
Asia Leader Conversational Marketing Winter 2024
48
Yext
Multi-Location Marketing Platforms
Yext is an API-first, composable software platform that collects and organizes content from across the enterprise to deliver relevant, actionable information — in the form of answers — wherever people ask questions about a business.
Reviews
Categories
G2 Awards
Best Marketing Products 2023
Best Customer Service Products 2023
Best Content Management Products 2023
Grid Leader Local Marketing Winter 2024
Grid Leader Store Locator Winter 2024
Results Leader Local Listing Management Winter 2024
Usability Leader Local Listing Management Winter 2024
49
Thought Industries
Customer Education
Thought Industries provides learning delivery and monetization tools through a customizable white-label platform. From creating online courses to managing an online learning business, the platform hosts a library of features that enable organizations to get to market quickly and cost-effectively.
Thought Industries provides learning delivery and monetization tools through a customizable white-label platform. From creating online courses to managing an online learning business, the platform hosts a library of features that enable organizations to get to market quickly and cost-effectively.
Reviews
Categories
G2 Awards
Best Customer Service Products 2023
50
Helpwise
Shared Inbox
Sharing email account login among team members is not scalable. Helpwise is an easy to use shared inbox for your team email accounts like help@, sales@, jobs@ etc.
Sharing email account login among team members is not scalable. Helpwise is an easy to use shared inbox for your team email accounts like help@, sales@, jobs@ etc.
Reviews
Categories
G2 Awards
Best Customer Service Products 2023
Asia High performer Email Client Winter 2024
Results Leader Social Customer Service Winter 2024
Europe High performer Email Client Winter 2024
Asia Pacific High performer Email Client Winter 2024
Grid High performer Email Client Winter 2024
Results Leader Conversational Marketing Winter 2024
FAQs
What are the G2 Best Software Awards?
G2’s Annual Best Software Awards ranks the world’s best software companies and products based on authentic, timely reviews from real users.
How are the winners determined?
30 different lists are generated using G2’s proprietary algorithm based on G2’s verified user reviews and publicly available market presence data. The top 100 software companies are ranked based on a combination of Satisfaction and Market Presence scores. The top 100 products are ranked based on reviews across all categories they are a part of. Satisfaction is an aggregate score based on a company’s products across their assigned categories. More tailored company and product lists (e.g., "India Software Companies" and "Products for Small Businesses") feature a smaller set of winners at 50 appearing on each list.
Read more about the methodology used to calculate G2’s Best Software Awards here.
How many reviews does a vendor need to be eligible?
To be included in one of G2’s Best Software Sellers or Best Software Products Lists, a software company or product must receive at least 50 approved and published reviews during the 2022 calendar year. Scores reflect only data from reviews submitted during this evaluation period.
How are the Best Software Awards different from quarterly badge lists?
For G2’s annual Best Software Awards, the scores reflect reviews submitted in the evaluation period - in this case, the calendar year 2022. Other G2 reports might include more or less data which would potentially show different rankings for software companies and products. Also, broadly-defined “Other” categories such as “Other Marketing Software” and “Other IT Security Software” were excluded to ensure we were evaluating products with relevant comparative scoring.
Read more about G2’s research scoring methodologies.
Can software sellers and products win multiple awards?
Yes. A software seller and/or product has the potential to be named on multiple lists based on its eligibility and rankings.
How are reviews verified and vetted?
It is important to us at G2 to be objective and trustworthy, with reviews being thoroughly vetted. To ensure this, we require the use of a LinkedIn™ account or verified business email address to validate a G2 reviewer’s identity and current employer. We also validate reviewers by partnering with companies to securely authenticate users through select platforms. We do not allow users to leave reviews for their current employers, former employers, or competitors.
For more information on the reviews process, view G2’s community guidelines.
Were G2’s 2023 Best Software Lists researched and published using the same methodology and criteria as past years? If not, what is new?
To be more inclusive of software companies and products, in 2022, we reduced the number of vendor-level reviews per calendar year to be eligible - from 100 to 50. This criteria is being leveraged for the 2023 list as well. Being eligible of course does not guarantee inclusion on a list.
In 2023, we also added net-new lists for:
- Companies
- UK Software Companies
- France Software Companies
- Germany Software Companies
- Products (persona-based)
- Best products for professionals in Customer Service
