Skip to Navigation
Skip to Navigation
Research Boards
Freshservice
Freshservice
Add Tools
Add more products
Suggested Products
Jira Service Management
(987)
4.3
out of
5
ServiceNow IT Service Management
(1,881)
4.5
out of
5
SolarWinds Service Desk
(783)
4.3
out of
5
ManageEngine ServiceDesk Plus
(249)
4.2
out of
5
SysAid
(749)
4.5
out of
5
Save Your Research Board
Saved Tools
Requirements
Rate Tools
Results
1 Saved
Freshservice
4.6/5
(1,336)
IT Asset Management
Incident Management
Enterprise IT Management
Key Strengths
Users appreciate the
ease of use
of Freshservice, finding it intuitive and user-friendly for managing tickets.
Users appreciate the
ease of use
in Freshservice, streamlining ticket submissions and improving team efficiency significantly.
Users value the
responsive customer support
of Freshservice, appreciating its helpfulness and effectiveness in resolving issues.
Potential Drawbacks
Users face
limited features
in Freshservice, lacking essential functionality that impacts usability compared to competitors like Zendesk.
Users find the
steep learning curve
challenging due to a lack of tutorials and complex customization options.
Entry Price
$XX–$XX
Add Comment
Open Copilot
Research Assistant
Need help choosing the right tool?
Describe what matters most and I'll help organize your criteria, compare options, and rank your saved tools.
Try asking:
Help me replace an existing tool
I'm trying to solve a business problem
I'm researching software for a specific category
Sign up to continue chatting
Sign up free
Already have an account? Log in