--- title: Vicasso Reviews meta\_title: 'Vicasso Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter reviews by the users' company size, role or industry to find out how Vicasso works for a business like yours. aggregate\_rating: rating\_value: 3.4 review\_count: 5 scale: '5' date\_modified: '2026-06-22' parent\_category: name: Value-Added Resellers (VARs) url: https://www.g2.com/categories/value-added-resellers-vars --- # Vicasso Reviews & Provider Details Claimed ###### Profile Status This profile is currently managed by Vicasso but has limited features. Are you part of the Vicasso team? [Upgrade your plan](https://my.g2.com/vicasso/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! Vicasso is a Salesforce ISV partner that helps customer service organizations operate more efficiently using award-winning AppExchange apps. We help customer service leaders reduce service costs and prevent cases from slipping through the cracks. Our apps do this by eliminating friction that wastes time and money. As a result, agent productivity increases, cases close faster, and you save money. Our AppExchange apps: Case Flags helps service agents decide what case to work on next using color-coded flags to prioritize their caseloads. File Slayer is an AI-powered app that automatically cleans file clutter on cases like social media icons created from email signatures, so that agents can find files faster. Email to Case Premium helps service leaders improve support efficiency by reducing the number of clicks, screens, and tasks involved with processing cases. It’s like giving a virtual assistant to every agent. Case Merge Premium helps support teams eliminate redundant work by automatically merging duplicate cases. Simple Survey helps service leaders get actionable feedback from customers by sending surveys customers actually want to take. Case Split enables service agents to separate unrelated issues into their own cases, which makes communication threads easier to follow and improves case resolution time. * * * Seller [Vicasso](https://www.g2.com/sellers/vicasso) Discussions [Vicasso Community](https://www.g2.com/products/vicasso/discuss) Overview by Anthony Pica (Marketing Technologist) Show More ## Top-Rated Alternatives [ ![Access Global Group](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Access Global Group") Access Global Group 5/5(89) ](https://www.g2.com/products/access-global-group/reviews) [ ![Algoworks](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Algoworks") Algoworks 4.5/5(24) ](https://www.g2.com/products/algoworks/reviews) [ ![CloudMetic Salesforce Solutions](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "CloudMetic Salesforce Solutions") CloudMetic Salesforce Solutions 4.4/5(25) ](https://www.g2.com/products/cloudmetic-salesforce-solutions/reviews) [ View All Alternatives ](https://www.g2.com/products/vicasso/competitors/alternatives) ## User Insights Average based on 5 real user reviews. [Log in to unlock pricing and user insights](/login) ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") GC Verified User in Consumer Services Mid-Market (51-1000 emp.) 9/28/2021 "Friendly customer service & support" 3.5/5 Describe the project or task Vicasso helped with: We use Email to Case Premium and Simple Survey. E2CP allows our support team to respond, view, and track cases assigned to them as well as properly route cases to the correct queue. We use simple survey to send NPS surveys for closed cases. Review collected by and hosted on G2.com. What do you like best about Vicasso? The support team is quick to respond and always willing to help diagnose any problem we are having. The ongoing maintenance is low, the set up was easy, and it integrates well with Salesforce. Review collected by and hosted on G2.com. What do you dislike about Vicasso? Simple Survey is not as user-friendly as I would like-making a change to a survey can be time-consuming and not as easy as it should be. It is also hard to test. Review collected by and hosted on G2.com. What problems is Vicasso solving and how is that benefiting you? We are increasing response time and closing of cases as well as easily collecting NPS scores on closed cases. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") GI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 7/29/2019 "Best in Salesforce Consulting" 4/5 Describe the project or task Vicasso helped with: Overall Improvement in sales experience as well as Salesforce adoption and data quality. Review collected by and hosted on G2.com. What do you like best about Vicasso? They are very skilled and knowledgeable in what they do and offer as services. They were quick to understand the challenges and provide solutions that will work with our company's ecosystem. Review collected by and hosted on G2.com. What do you dislike about Vicasso? Nothing as such. The team that worked with us was pretty helpful and agile to help us reach our goal quickly. Review collected by and hosted on G2.com. What problems is Vicasso solving and how is that benefiting you? We were looking at improving our sales forecasting and increase sales productivity. We were able to improve our active selling time and improve our sales pipeline. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Internet](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Internet") EI Verified User in Internet Mid-Market (51-1000 emp.) 5/8/2017 "Mediocre work - Mediocre Price - Ridiculous Collections" 0/5 Describe the project or task Vicasso helped with: Salesforce configuration and integration work. Review collected by and hosted on G2.com. What do you like best about Vicasso? They worked with us and helped us accomplish what we need to with salesforce. Review collected by and hosted on G2.com. What do you dislike about Vicasso? They neglected to charge sales tax initially. Four months later they charged $8 worth of sales tax. They harassed my team and disrupted my business over $8 worth of sales tax on a $4K project. Review collected by and hosted on G2.com. Recommendations to others considering Vicasso: Don't cut off your nose to spite your face. Admit you've made a mistake and move on. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Rick E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rick E.") RE Rick E. Global Security Solutions Technical Services Mechanical or Industrial Engineering Small-Business (50 or fewer emp.) 9/16/2015 "EMail to Case Premium ROCKS!!!!" 5/5 What do you like best about Vicasso? utility offered in product and ease of use Review collected by and hosted on G2.com. What do you dislike about Vicasso? Nothing. Product worked as advertised. We are happy with it and are now trying some of their other products Review collected by and hosted on G2.com. Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") CC Verified User in Computer Software Mid-Market (51-1000 emp.) 10/14/2014 "Simple implementations and lots of knowledge base articles" 4.5/5 What do you like best about Vicasso? Large amount of information available on their knowledge base. Review collected by and hosted on G2.com. What do you dislike about Vicasso? Their phone support is a call centre that logs the case on your behalf. Review collected by and hosted on G2.com. Current UserValidated ReviewerSource: Organic ## Questions about Vicasso? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Vicasso ](https://www.g2.com/products/vicasso/discussions/new) GU Guest User What is Internet Creations used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-internet-creations-used-for) [ View all Discussions ](https://www.g2.com/products/vicasso/discuss) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. 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