Slack Reviews & Product Details

Slack is your single workspace that connects you with the people and tools you work with everyday, no matter where you are or what you do. With Slack you get real-time messaging through calls and chat, a searchable record of all your files and conversations, and integrations with a growing number of handy bots and apps. Now everyone can finally be on the same page and get their work done. Slack: It’s where work happens.

Seller

Salesforce

Discussions

Slack Community

Languages Supported

German, English, French, Italian, Japanese, Korean, Portuguese, Spanish, Chinese (Simplified), Chinese (Traditional)

Solution Type

All-in-One

Overview by

Oleg Kulda

Used by Accenture and 2 others

Beta

25% off eligible upgrades to Slack Pro and Business+ for 12 months

Slack goes beyond chat and video—it empowers teams to work more efficiently by automating everyday tasks, putting your most important conversations at the center, and connecting everyone instantly (right where they're already working). Limited time offer for companies with 200 or fewer users.

AI Workflows

See how people combine Slack with AI tools to solve real work problems. Each Blueprint is a reusable, step-by-step workflow you can adapt for your team.

Blueprint · Customer Experience

Set up weekly voice-of-customer alerts from support tickets with AI

Catch rising complaints before they spread, with weekly ticket themes grounded in customer quotes and verified against the original conversations. A Slack digest assigns each issue to the team that can act, so product, operations, and CX can respond sooner.

Tools used:

Blueprint · Sales

Alert reps when high-intent visitors arrive in chat/website

Capture buyer intent when prospects evaluate your pricing, qualify them with AI, and alert your sales team in Slack while they're still on your site so reps can join live chats with full context.

Tools used:

Slack

Tidio

Try the workflow

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Slack Integrations

(400)

Verified by Slack

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What's included in Slack

Slack AISlack AI is a native, generative AI experience built directly into Slack, the widely used team communication and collaboration platform. Designed to work where teams already operate, Slack AI helps individuals and organizations cut through information overload, surface critical knowledge faster, and automate routine tasks — all without leaving the Slack environment. At its core, Slack AI delivers three foundational capabilities: AI-powered search answers, channel recaps, and thread summaries. With search answers, users can ask questions in natural language and receive clear, concise, personalized responses with direct citations to relevant Slack messages, files, and connected apps — eliminating the need to manually dig through conversations or switch between tools. Channel recaps generate key highlights from any accessible channel, allowing users to catch up on unread messages, review the past seven days, or set a custom date range. Thread summaries distill long conversations into digestible takeaways in a single click, with cited sources for deeper exploration. Beyond summarization and search, Slack AI includes daily recaps — automated digests that surface highlights from selected channels each morning, helping users stay informed on topics that don't require immediate attention. Huddle notes automatically capture key takeaways, action items, and a full transcript from live audio meetings (huddles), organizing everything into a shared canvas when the huddle ends. AI-powered translations let global teams read and contribute in their preferred language directly within Slack. An AI Workflow Builder enables users to generate automations using simple natural-language prompts, such as scheduling recurring team updates or summarizing channels on a set cadence. Slack AI also powers enterprise search, which searches across conversations, files (including PDFs and images), and data from connected third-party applications — all from a single, AI-powered search bar. This eliminates context-switching and turns fragmented organizational knowledge into actionable insights. Upcoming capabilities include AI writing assistance in canvas (for drafting project briefs, action items, and structured updates from Slack threads), AI message explanations (hover-to-explain any message using workspace-specific vocabulary), AI-generated action items surfaced in the activity view, and AI profile summaries for teammates. Slackbot, the personal AI agent within Slack, is deeply integrated with Slack AI. It understands the user's workspace, adapts to individual tone and style, and can prepare meeting briefs, analyze reports, coordinate work across connected apps and agents, and answer questions grounded in both Slack conversations and connected data sources like Salesforce. Security and data privacy are central to Slack AI's design. Customer data is not used to train large language models (LLMs), and LLM providers do not have access to customer data. The LLMs are hosted directly within Slack's AWS virtual private cloud, ensuring data does not leave Slack's trust boundary. Slack AI upholds the same enterprise-grade security practices, compliance standards (including FedRAMP, encryption key management, international data residency, and data loss prevention), and governance controls as the core Slack platform. Slack AI is available across all paid Slack plans, with advanced features unlocked at higher tiers (Business+ and Enterprise+). It is available globally in multiple languages, with AI results respecting the user's chosen language setting.

Slack CanvasSlack Canvas is a built-in document surface within Slack that enables teams to create, organize, and share information—all without leaving their workspace. Rather than switching between separate note-taking or wiki tools, Slack Canvas gives every channel and direct message a persistent, collaborative space where knowledge can be captured, curated, and acted upon in context. At its core, Canvas supports a wide range of content types: rich text with headers, block quotes, and bulleted lists; embedded files, images, audio, and video; checklists and tables; link unfurls with rich previews from third-party apps; and profile cards for team members. This flexibility makes it suitable for everything from simple meeting notes and to-do lists to comprehensive project briefs, sales account plans, employee onboarding guides, and marketing campaign hubs. One of Canvas's defining capabilities is its deep integration with Slack's Workflow Builder. Teams can embed no-code automations directly inside a canvas, making workflows discoverable and actionable right where the relevant context lives. For example, a corporate policy canvas can include a button to submit a PTO request or file an IT ticket—eliminating the need to hunt across multiple apps. Canvas steps in Workflow Builder also allow teams to automatically create, update, and share canvases as part of larger automated processes, such as spinning up a new project channel complete with a pre-populated canvas. Canvas also connects to external systems of record. Through link unfurls and native integrations, teams can pull in live data from tools like Salesforce (Sales Cloud, Service Cloud, Marketing Cloud), Jira, Figma, and Tableau, turning a canvas into an interactive, always-current dashboard. Users can refresh data and take action on records directly within the canvas, reducing context switching. Collaboration is built into every canvas. Multiple team members can co-edit simultaneously, leave inline comments that behave like threaded messages, react with emoji, and @mention colleagues to trigger notifications. Revision history is maintained so teams can track changes over time. Canvases can be shared with granular view or edit permissions, sent to specific channels or individuals, and even brought into Slack Huddles for live, synchronous review and editing sessions. To help teams get started quickly, Slack Canvas includes a template gallery with pre-built layouts for common use cases such as employee onboarding, monthly newsletters, out-of-office coverage plans, and sales enablement hubs. Enterprise Grid customers can also create and publish custom templates pre-populated with CRM data and built-in automations, enabling standardized, scalable knowledge management across large organizations. From a security and compliance standpoint, canvases adhere to Slack's existing security practices and work with tools such as Enterprise Key Management (EKM), Data Loss Prevention (DLP), eDiscovery, data retention policies, and legal hold. Canvas data is exportable and fully auditable via the Discovery API and Audit Logs API. Slack Canvas is available to all Slack users. Free plan users can access canvases in channels, while paid plan users unlock unlimited standalone canvases and canvases in direct messages. Enterprise Grid customers gain access to advanced features including custom templates, canvas analytics, and enhanced compliance controls.

Slack HuddlesSlack Huddles is a built-in audio and video communication feature within the Slack platform, designed to replicate the spontaneous, informal conversations that happen naturally in a physical office environment. Rather than requiring users to schedule formal meetings or switch to a separate conferencing application, Huddles lets anyone start a live conversation with a single click directly from any Slack channel or direct message (DM) — including channels shared with people outside the organization via Slack Connect. At its core, Huddles is audio-first: all huddles begin as audio-only conversations in a lightweight, minimized interface, reducing the pressure of always being on camera. Users can optionally turn on video for richer, face-to-face interaction, or keep it audio-only for a more relaxed, low-friction experience. This flexibility makes Huddles well-suited for a wide range of use cases — from quick one-on-one check-ins and pair programming sessions to incident swarming, open office hours, brainstorming sessions, and casual social hangouts. Huddles supports up to 50 participants on paid Slack plans (with up to 25 simultaneous video feeds), while the free plan allows two-person huddles with a 30-minute limit. The feature is available across Slack's desktop app (Mac, Windows, Linux), mobile apps (iOS and Android), Google Chrome, and Firefox, ensuring teams can connect from virtually anywhere. A key productivity feature is multi-person screen sharing: up to two participants can share their screens simultaneously, and any participant can draw on or annotate a shared screen using live cursors and drawing tools — making real-time design reviews, code walkthroughs, and document collaboration seamless. Huddles also include a dedicated message thread that automatically saves all links, files, notes, and messages shared during the session to the originating channel or DM, so nothing is lost after the call ends. Slack AI enhances Huddles with automatic note-taking: when enabled, AI captures key takeaways, action items, and a transcript of the conversation, organizing everything into a Slack Canvas that is accessible to all channel members after the huddle concludes. AI notes are supported on both iOS and Android, and can be configured to start automatically for every huddle in a given channel. Huddles also include a built-in Canvas for collaborative note-taking during the session, emoji reactions, animated effects, stickers (such as "Raise Hand" or "Be Right Back"), GIF support, customizable video backgrounds (including blur), live captions in English, themed huddle environments, and a jukebox with hold music to keep the atmosphere lively while waiting for participants to join. Huddle links can be generated and shared anywhere — in calendar invitations, messages, or external communications — so joining is frictionless. Participants can be invited mid-huddle even if they are not members of the originating channel or DM. Huddles do not have fixed start or end times, making them ideal for open office hours and co-working sessions where team members can drop in and out freely. Since launching in 2021, Huddles has become Slack's fastest-adopted feature, earning a 95% customer satisfaction score. Teams using Huddles report a 37% increase in productivity, and organizations such as Dell, Intuit, TIBCO, Wayfair, Kiva, and Expedia Group have adopted it to accelerate decision-making and reduce reliance on formal video conferencing tools.

Slack ListsSlack Lists is a native project and task management feature built directly into Slack, designed to help teams organize, track, and collaborate on work without leaving the platform where they already communicate. Rather than requiring a separate project management tool, Slack Lists brings structured task tracking into the flow of everyday Slack conversations, eliminating context switching between apps. At its core, Slack Lists allows users to create structured, spreadsheet-like lists composed of items (rows) and customizable fields (columns). Default task-tracking fields include Completion, Name, Assignee, and Due Date, and users can add or edit fields to capture additional details such as priority, status, category, and more — in formats like text, dropdowns, checkboxes, and people selectors. Each row represents a task or deliverable, and subtasks can be nested under any item, each with their own assignees and due dates. Lists support two primary layout views: a table layout (items as rows, fields as columns) and a board layout (items grouped by field, movable between columns like a Kanban board). Users can filter, sort, hide, and group items to surface the most relevant tasks, and save these configurations as named views. List creators can set a default view for all collaborators, while individual members can also set their own personal default view. Collaboration is deeply integrated: any list can be shared with specific people or Slack channels, with granular view or edit permissions. External partners can also be included via Slack Connect. Each list item has a dedicated message thread for focused discussions, and @mentions notify teammates of items requiring their attention. Notifications are also triggered when fields change or when items are assigned. Slack Lists connects natively with Workflow Builder, Slack's no-code automation tool, enabling teams to automate routine processes. Key automations include: collecting form submissions that automatically populate list items, posting channel notifications when specific fields change, and sending due date reminders to assignees or channels. These workflows can be set up directly from within a list without leaving Slack. Lists can also be embedded into Slack Canvases — for example, embedding a project plan list directly into a project brief canvas. Any Slack message can be saved to a list with a single click, turning conversations into trackable action items. Lists support CSV import and export, as well as JSON export for more advanced use cases. Version history is available, allowing users to view past states of a list or the detailed change history of individual items. Lists can be created from scratch or from pre-built templates such as Project Tracker, Help Request Tracker, and Quarterly Planning. On Pro and Business+ plans, lists support up to 1,000 items and subtasks; on Enterprise Grid, up to 5,000. Slack Lists is available on all paid Slack plans and is used across teams in sales, marketing, customer service, and IT for use cases ranging from campaign planning and incident management to employee onboarding and help desk request triaging. AI agents, including Claude via the Slack MCP Server, can also create, read, update, and delete Slack Lists and records programmatically.

Slack Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Slack, and what problem is it built to solve?

It is used to bring workplace conversations into one place so colleagues can communicate and coordinate across teams. In everyday use, channels and direct messages help teams share updates, ask questions, and discuss work in real time.

What languages does Slack support?

It supports 10 languages, including Chinese (Simplified), Chinese (Traditional), English, French, and German, among others.

What company sizes and industries is Slack the best fit for?

Slack is most closely suited to teams across small businesses, mid-sized organizations, and enterprises, with especially strong representation from mid-sized teams. Common industry settings include:

Company size: Mid-market teams, followed by small businesses and enterprise organizations.
Retail and machinery: Both appear prominently among the industries using Slack.
Technology and manufacturing: Computer software and electrical/electronic manufacturing are also well represented.
Telecommunications and automotive: These are additional recurring industry settings.

What customer support options does Slack provide, and how do users find the overall support experience?

Slack provides support through FAQs and forums, a knowledge base, email or help-desk assistance, and chat. The support experience comes across as serviceable, with a positive mention of prompt IT resolution, though it is not consistently described as a standout part of using the product.

What is the experience like for teams switching to Slack from another tool?

Switching to Slack is often about getting team communication out of scattered email chains or less structured chat tools and into channels, direct messages, and threads. The change can make discussions easier to organize and connect with other work tools, while Huddles offer a quick way to talk things through; teams moving from another workplace platform may need time to adjust to Slack’s interface and channel structure.

What tools and platforms does Slack integrate with, and how do these integrations help users get more value from the product?

Slack offers 409 integrations, helping teams bring updates and work from other tools into the same communication space. Commonly used connections include:

Productivity and file sharing: Google Drive and Google Workspace.
Project and developer tools: Jira, GitHub, and Bitbucket.
Customer and business systems: Salesforce and ServiceNow.
Meetings and collaboration: Zoom and Asana.

These connections can surface alerts, files, and work-item updates alongside conversations, reducing the need to switch between apps to stay informed or coordinate day-to-day work.

What features or capabilities could make Slack even more useful?

Slack could be more useful with better ways to manage busy workspaces and keep important information easy to act on. Recurring improvement requests include:

Smarter notifications: Make it easier to filter, prioritize, and quiet alerts so important messages are less likely to be missed.
More precise search: Improve filters and results for locating older messages, files, and decisions.
Clearer thread management: Make it easier to follow, summarize, and surface key decisions from long threads.
Stronger task tracking: Add clearer ways to assign and track follow-up work without relying on separate tools.

How useful do Slack users find its AI features in everyday use?

Slack’s AI is most useful for catching up on conversations and reducing repetitive writing or coordination. Users describe using it for:

Conversation summaries: Summarizing long threads or channels to catch up on discussions and key points.
Information discovery: Finding relevant details across conversations and getting answers about shared work.
Writing and workflow assistance: Drafting clearer messages and helping automate routine tasks.

These uses can save time, but summaries may miss context or details, so checking the original conversation remains important for decisions and action items.

G2 reviews are authentic and verified.

Here's how.

Saurabh S.

Head of Research and Development - Embedded Systems Branch

Research

Enterprise (> 1000 emp.)

11/13/2026

Guest users or non-business users of the software, not included in G2 scores.

"Slack Makes Technical Community Collaboration Easy with Channels and Threads"

4.5/5

What do you like best about Slack?

What I like most about Slack is how easy it makes it to be part of a technical community. I've used an open-source community's workspace, and it is great having discussions, questions, updates, and knowledge shared by people in the same field and in the same org all in one place. I can follow conversations that are relevant to me, learn from what others are working on, and participate whenever I have something to contribute. The channels and threads are some of the features I really like, as they make it easier to keep track of discussions without getting lost in one big chat. Review collected by and hosted on G2.com.

What do you dislike about Slack?

Honestly, I don't have many major complaints. If I had to pick something, it would be that Slack can feel a little overwhelming in very active communities. With so many ongoing discussions and notifications, it's easy to miss something interesting or lose track of conversations you want to revisit. I would also like to have a bit better search experience when it comes to bringing up old discussions when looking for a specific topic. Review collected by and hosted on G2.com.

What problems is Slack solving and how is that benefiting you?

Slack makes it easy to connect with people from around the world who share similar interests. Being part of an open-source community, I've found it useful for following conversations, asking questions, sharing ideas and learning from others. It's convenient to have everything organized in one place rather than having to rely on scattered emails or other platforms. I also like that I can participate whenever I have something to contribute, without needing to be active all the time. Review collected by and hosted on G2.com.

Thayara P.

Analyst

Mid-Market (51-1000 emp.)

11/13/2026

"Intuitive, Reliable Team Communication with Slack"

5/5

What do you like best about Slack?

Slack is an excellent platform for team communication and collaboration. It's intuitive, reliable, and makes it easy to stay organized, share updates, and work efficiently with colleagues. I highly recommend it! Review collected by and hosted on G2.com.

What do you dislike about Slack?

Nothing! Slack is my favorite workplace communication app. Review collected by and hosted on G2.com.

What problems is Slack solving and how is that benefiting you?

Slack makes workplace communication faster, easier, and much more organized. From a UI/UX perspective, it's incredibly intuitive and user-friendly, even with its many customization options. One of my favorite features is threads, which keep conversations structured and prevent channels from being flooded with messages.

Its performance is excellent, making daily communication quick and efficient, while its integrations help streamline workflows by keeping different tools and notifications in one place.

I also appreciate the flexibility Slack offers. For example, when adding someone new to a group conversation, I can decide whether they can access the previous conversation history or only recent messages. Small details like this make a huge difference in everyday collaboration.

The onboarding experience is straightforward, and the platform is easy to learn without extensive training. Its AI and intelligence features also have great potential to improve productivity by helping users find information and summarize conversations.

In terms of pricing and ROI, I believe Slack delivers great value by saving time, reducing unnecessary communication, and improving team collaboration. Overall, it's my favorite workplace communication tool because it combines simplicity, flexibility, and efficiency in one platform. Review collected by and hosted on G2.com.

HARSHIT K.

Student

Small-Business (50 or fewer emp.)

11/10/2026

Guest users or non-business users of the software, not included in G2 scores.

"Slack Makes Project Discussions and Teamwork Easier"

4/5

What do you like best about Slack?

The thing that I love most about Slack is how it simplifies communication and collaboration with my team members. For instance, I have different channels dedicated to projects for communication, updates, questions, and task comprehension. All of the communication takes place in one place without me having to open several applications. In addition, I am able to share different files, answer specific messages, and be aware of what happens in different projects. Review collected by and hosted on G2.com.

What do you dislike about Slack?

The first drawback that comes to mind when I think of Slack is that at times, the influx of messages and notifications becomes quite distracting. Moreover, it may sometimes be difficult to locate an old message or update amidst all the ongoing activity. This feature needs some improvement, but other than that, everything else is fine. Review collected by and hosted on G2.com.

What problems is Slack solving and how is that benefiting you?

In the absence of Slack, it could be tough to maintain a place where there could be all sorts of discussion going on in the project, updates, and significant messages. I use Slack to communicate with my colleagues, discuss project concepts, resolve doubts, send files, and get information about various tasks through different channels. In addition to that, it is helpful in avoiding any sort of confusion, making everything clear about the project. Review collected by and hosted on G2.com.

Katari B.

HR Specialist

Enterprise (> 1000 emp.)

Originally submitted 11/4/2026

"Intuitive Team Collaboration, Though Search and Alerts Need Work"

4.5/5

What do you like best about Slack?

What I like most about Slack is how convenient it makes my day-to-day work communication. I use it to stay connected with colleagues, share updates, ask questions, and get quick responses without sending multiple emails. I especially like the channels and direct messaging features because they keep conversations organized and make teamwork easier. Overall, it saves time and helps me stay updated on work-related discussions. Review collected by and hosted on G2.com.

What do you dislike about Slack?

One thing I dislike about Slack is that it can sometimes become overwhelming when there are too many messages and notifications. Important updates can get buried in busy channels, and it takes time to catch up on older conversations. The search feature could also be improved to make finding specific messages and shared files easier. Overall, these are minor issues, but improving them would make the experience better. Review collected by and hosted on G2.com.

Sarthak S.

Process Associate-Finance and Administration Delivery

Enterprise (> 1000 emp.)

11/6/2026

"Slack Makes Team Communication and Collaboration Effortless"

5/5

What do you like best about Slack?

What I like most about Slack is how easy it makes communication and collaboration within a team. Channels help keep conversations organised by project or department, while direct messages make quick discussions convenient. File sharing, integrations with other workplace tools, and searchable conversation history are also useful. Overall, it reduces unnecessary email exchanges and helps teams stay connected and organised. Review collected by and hosted on G2.com.

What do you dislike about Slack?

One thing I dislike is that channels created with hashtags (#) can sometimes be accessible to everyone in the workspace, which may not be ideal for conversations that need limited visibility. It can also become difficult to manage information when there are too many channels and frequent notifications. Better visibility controls and notification management would make the experience more organised. Review collected by and hosted on G2.com.

What problems is Slack solving and how is that benefiting you?

Slack provides a dedicated platform for professional communication, keeping work-related conversations separate from personal messaging apps like WhatsApp. This helps maintain a clear boundary between personal and professional life. It also keeps official discussions, file sharing, team updates, and project communication organised in one place. As a result, collaboration becomes more structured, work information is easier to track, and personal messaging remains separate from office communication. Review collected by and hosted on G2.com.

Khurram A.

Assistant Account Manager

Food & Beverages

Mid-Market (51-1000 emp.)

11/4/2026

"Simple, Organized Channels That Keep Our Team Connected"

5/5

What do you like best about Slack?

What I like most about Slack is how simple it makes communication and teamwork. I can quickly connect with colleagues, share updates, ask questions, and stay on top of what’s happening across the company. I also appreciate that conversations are organized into different channels, which makes it easier to find information later and keep track of important discussions without everything getting mixed together. Overall, it makes collaboration smoother, saves time, and helps everyone stay connected, even when we’re working remotely. Review collected by and hosted on G2.com.

What do you dislike about Slack?

One thing I dislike about Slack is that it can sometimes feel overwhelming when too many messages and notifications come in at once. Important messages can easily get lost in the middle of ongoing conversations, and jumping between different channels can be distracting. I’d find it helpful if there were better ways to manage notifications and keep key updates more visible, so they don’t get missed. Review collected by and hosted on G2.com.

What problems is Slack solving and how is that benefiting you?

Slack helps close communication gaps and makes it easier for everyone in the company to stay connected and collaborate. Rather than relying on long email chains or waiting around for replies, I can quickly message colleagues, share files, ask questions, and get updates in real time. It keeps important conversations in one place, saves time, and makes teamwork feel much smoother. Overall, it helps me stay organized, work more efficiently, and get things done faster as part of a team. Review collected by and hosted on G2.com.

Yathartha G.

Salesforce Business Analyst & Admin

Small-Business (50 or fewer emp.)

11/3/2026

"Slack: Bringing Teams, Collaboration and AI Together"

4/5

What do you like best about Slack?

Slack offers an excellent collaboration experience with its intuitive and user-friendly UI/UX, making communication simple and organized. Its seamless integrations with platforms like Salesforce help connect business processes, automate workflows, and improve team productivity. The platform delivers reliable performance with smooth communication and quick access to information. Its features provide strong value for investment by reducing communication gaps and saving time. Slack also offers useful onboarding resources and learning opportunities that make it easier for new users to get started. I particularly appreciate Slack AI, which helps summarize conversations, find information quickly, and automate everyday tasks. Overall, Slack is a powerful platform that combines usability, integrations, performance, business value, support, and AI-driven intelligence to create a smarter and more productive workplace. Review collected by and hosted on G2.com.

What do you dislike about Slack?

Although Slack is an excellent collaboration platform, there are a few areas that could be improved. The large number of notifications and messages can sometimes feel overwhelming, especially in highly active channels. Finding specific information across multiple conversations could be easier, and some advanced features and AI capabilities may take time for new users to understand. Additionally, pricing can become a consideration for smaller teams and growing organizations. Improving notification management, simplifying navigation, and making advanced features more accessible would make the overall experience even better. Review collected by and hosted on G2.com.

What problems is Slack solving and how is that benefiting you?

Before using Slack, managing conversations across different platforms, keeping track of updates, and coordinating with team members and community leaders could be challenging and time-consuming. Important information was often scattered across emails and multiple communication channels.

With Slack, I can now manage discussions through dedicated channels, collaborate in real time, share files, and keep everyone updated in one place. Its Salesforce integration helps connect CRM activities with team conversations, while Slack AI makes it easier to summarize discussions and find information quickly.

As someone involved in technology consulting and community leadership, Slack has made it easier to coordinate virtual sessions, engage with community members, share updates, and collaborate with teams. This has reduced unnecessary communication gaps, improved response times, and made daily coordination more organized.

Overall, Slack has helped me move from scattered communication to connected collaboration, saving time and improving productivity. Review collected by and hosted on G2.com.

vijay d.

Technical Associate

Mid-Market (51-1000 emp.)

11/3/2026

"Boosts Collaboration and Integrations, but Huddle Audio Can Be Unreliable"

3.5/5

What do you like best about Slack?

Slack has significantly improved our team's communication and automated workflows. Key highlights include:

• Effective Collaboration: Quick calls, targeted discussion groups, and private channels make it easy to connect.

• Powerful Integrations: Seamless connections with Jira, ServiceNow, and Git provide real-time updates.

• Intuitive Design: The user-friendly interface ensures a smooth, friction-free onboarding experience. Review collected by and hosted on G2.com.

What do you dislike about Slack?

I occasionally experience audio issues with Slack Huddles, including poor sound quality or a complete loss of audio. Currently, the only workaround is to leave and rejoin the call to restore functionality. Review collected by and hosted on G2.com.

What problems is Slack solving and how is that benefiting you?

• Communication Fragmentation: Replaces scattered email chains with targeted public and private groups, keeping team discussions focused and transparent.

• Context Switching: Eliminates the need to constantly check external platforms by integrating directly with Jira, ServiceNow, and Git to deliver automated, real-time notifications where you already work.

• Meeting Overhead: Solves the friction of scheduling formal meetings for quick alignment through instant, ad-hoc voice calls.

• Onboarding Friction: Avoids costly team training and slow adoption rates thanks to a highly intuitive, user-friendly interface with a smooth learning curve. Review collected by and hosted on G2.com.

Sravya J.

Sr. Finops Analyst

Enterprise (> 1000 emp.)

11/3/2026

Business partner of the seller or seller's competitor, not included in G2 scores.

"Seamless Integrations and Powerful Search for Effortless Collaboration"

4.5/5

What do you like best about Slack?

The best part of Slack is its seamless integration with other workplace tools like Google Drive and Jira. Additionally, its powerful search history makes it incredibly fast to find past files, shared links, and older conversations. Slack also provides an intuitive user interface that makes real-time collaboration effortless for remote teams. Features like huddles, quick emoji reactions, and direct messaging keep our daily workflow smooth, highly interactive, and easy to stay on top of. Review collected by and hosted on G2.com.

What do you dislike about Slack?

Frequent alerts and unmanaged channel activity break my concentration and disrupt deep work. Alerts can behave inconsistently across devices, with huddle notifications sometimes missing, and once an alert is opened it can be hard to track down again. On top of that, the strictly chronological chat feed makes it difficult to retrace steps, follow project decisions, or recover important context after dozens of newer messages have piled up. Review collected by and hosted on G2.com.

What problems is Slack solving and how is that benefiting you?

Traditional email often creates isolated threads, and important context ends up locked away in individual inboxes. That makes it hard for new team members to get up to speed and for cross-functional teams to stay aligned. Slack integrates with thousands of third-party apps (like Google Drive, Jira, Salesforce, and GitHub), so you can receive notifications, approve requests, and share documents directly in Slack without having to leave the platform. Review collected by and hosted on G2.com.

SARANSH S.

Student

Small-Business (50 or fewer emp.)

11/3/2026

Guest users or non-business users of the software, not included in G2 scores.

"Slack Makes Everyday Team Communication Easier"

4/5

What do you like best about Slack?

The best thing about Slack is how it comes so naturally in my everyday routine. I can freely exchange views and thoughts with my colleagues, seek help whenever I need an alternative opinion and exchange information without necessarily scheduling meetings all the time. Another nice feature for me is the possibility of holding a private discussion via direct messaging whenever required. Review collected by and hosted on G2.com.

What do you dislike about Slack?

There is something that I think could be more convenient and that is tracking the messages when you have more than one conversation open at the same time. This could happen because some updates could be lost due to the number of new messages received. Review collected by and hosted on G2.com.

What problems is Slack solving and how is that benefiting you?

Slack allows me to centralize my team communication and coordination. Slack is where I exchange information related to work with my teammates, ask queries and receive updates from my team members along with the required feedback when needed. In the past, such minor communications used to scatter in multiple chats, but through Slack, it has become easy to track those communications. Review collected by and hosted on G2.com.