Humanitru Reviews & Product Details

I like that it integrates with ROLLER and MailChimp.

I appreciate the frequent release of updates, new features, and innovations to the software.

I like the new constituent profile layout.

I really like stewardship automation. Review collected by and hosted on G2.com.

I HATE that I cannot reassign actions from one constituent profile to another without Humanitru's support.

Our onboarding experience was terrible and we seem to have a new customer service rep assigned to us every few months.

I believe there are some issues our finance department has with reporting, specifically related to pledges.

I don't like that I need to manually input opportunities in Pipelines; bulk import would be better.

I wish I could segment constituents more precisely. For example:

(Filter 1: include constituents who have donated in the past year and Filter 2: exclude those with this tag) and (filter 3: include those who attended this event or Filter 4: include those who donated this amount). Review collected by and hosted on G2.com.

I like that when selling tickets in campaigns, manage event, add new registration, we are able to easily choose which ticket we need and have the option to finalize registration without payment, or able to add payment all on the same page. (It would suck for it to not allow you to checkout without payment if you select a ticket option that does cost money.) Review collected by and hosted on G2.com.

I have found that seeing event/ campaign registrations is SO HARD. When you go into registrations/signups, the number is different than when you go into reservations/ slots. The attendance number is also different when looking up the event in alpine. It makes one have to download the report, sort by checked-in, just to see the number. BUT that means you have to manually check everyone in. We have some events where we do a "paper check-in" within the moment, and add them in later when we have more time. If the attendance was 200, we still have to go in and manually check in every. Single. One. To get the number to be slightly accurate. There is no bulk check-in option.

I also hate that the CRM designates individuals based on emails. Sooooo often couples share an email.

We have been experiencing a problem with the mailchimp integration.

I find the reporting system to be clunky and not always able to get what I want. The reporting tutorials only use super easy examples, so I understand those, but am unable to get anything complex work. It feels like the tutorial shows 1+1=2, but then I have to do complex algebra.

Volunteer management is confusing. The fact that you can't "duplicate schedules" and again have to manually enter shifts individually is such a time sink. Review collected by and hosted on G2.com.

The interface design is simple; however, the layout and overall user experience can affect how suitable it feels for visitors to access the site and move forward with sales. I do like the ability to build events and manage them from anywhere. That said, the registration process and event setup could be refined to feel more intuitive. Instead of having to switch from registrations/sign ups to slots for day of check in and registration. We have not integrated into additional platforms. Speed can be shifty at times, and sometimes have had instances where the search feature times out or doesn't filter correctly to locate information, names, and registrations. This search feature can be refined as well. I can not share information regarding cost and value. Onboarding was fine, and relatively supported by just accepting the learning curve and with ease of use. Review collected by and hosted on G2.com.

Please refer to the previous comment- in regards to specific improvements. Mainly in Evergreen. Review collected by and hosted on G2.com.

I don’t have a comparison, but the site seems user friendly. It speaks pretty well with other software and third-party companies, and the crossover works very well. It feeds directly into QuickBooks, so we have a nice chain of custody for the money and can track it if questions or auditing come up. I also appreciate the extra transparency and oversight around the donations we handle. Setup seemed straightforward, and adding or changing users was pretty easy. I haven’t run into issues, even on mobile; everything seems to function and run well. Review collected by and hosted on G2.com.

I haven’t run into any issues with Humanitru, even on mobile; everything seems to function and run well. If Humanitru offers additional services or support for nonprofits, I’d like to hear about them in ways other than email, since I get a ton of emails and spam. A one-on-one connection might be helpful if that’s something Humanitru offers. Review collected by and hosted on G2.com.

I greatly appreciate that Humanitru is a software that I constantly feel supported in my use of. I always know who to contact about issues, and enjoy their regular updates. Review collected by and hosted on G2.com.

We frequently have people who are already in the system make an online donation & put in a little bit of information differently, and then they have a new "account" that we end up needing to merge. Not a big issue, just something we've run into that could be improved upon. Thanks! Review collected by and hosted on G2.com.

I like the QBO and Constant Contact integrations. They began quite sticky, but those issues have been smoothed out. Review collected by and hosted on G2.com.

Yes. Do not remove the multi bright colored action buttons. Also keep the filters column which have the buttons in the At A Glance on the Dashboard and the Actions page. Review collected by and hosted on G2.com.

The team at HT remains responsive but we never know who to reach out to now. Review collected by and hosted on G2.com.

It is still very expensive. Would love to see the price be way more cost effective. Especially when assisting smaller nonprofits. There has also been so much turnover this year we never know who our contact is. For the 2nd year in a row our renewal was forgotten until after it was time to sign. So, now we have emails and calls etc. trying to rush us into renewal which is frustrating. Review collected by and hosted on G2.com.

I like that Humanitru is always available. If I happen to be up late working, I can use humanitru to run reports and get things ready for the next day. We have a great team that supports us, and even when it isn’t easy to use, I can get help figuring out what I’m trying to do. The tagging system works especially well for us. We can group things by topics, subjects, titles, and other categories, and we need that; it's very useful since we have different types of events and fundraisers. Humanitru lets me quickly tell board members, public officials, and everyone else what’s going on financially with my business, how much they have donated, or what has been matched by an employer. Having my own account was a breeze and made it a lot easier to use Humanitru. I also value the control and transparency it gives us as a nonprofit organization, as well as the security, which is invaluable these days with so much hacking going on. Humanitru helps us stay a step ahead of the hackers and thieves with the security warnings and freezes. Review collected by and hosted on G2.com.

Humanitru isn’t always easy to use. I find the homepage confusing because it’s hard to tell which buttons are active and included in my search. I also find it hard to match what I searched for with what's showing on the screen... Where is what I am looking for? Review collected by and hosted on G2.com.

I like the cost overall and the ability to track donor information on a high level. Review collected by and hosted on G2.com.

I dislike the ease of use, the inability to maximize functionality or to remove data that is synched from other systems like Constant Contact. Review collected by and hosted on G2.com.

It is very straightforward and intuitive to use. Simple is often good. Review collected by and hosted on G2.com.

It is a little slow to load up, so when I'm in a hurry to pull up information or enter information, it can be frustrating. Review collected by and hosted on G2.com.