--- title: Hiver in Gmail Reviews meta\_title: 'Hiver in Gmail Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1283 reviews by the users' company size, role or industry to find out how Hiver in Gmail works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 1283 scale: '5' date\_modified: '2026-08-12' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Hiver in Gmail Reviews & Product Details Visit Website Hiver in Gmail transforms Gmail into a powerful agentic helpdesk. Support teams can manage shared inboxes, collaborate on conversations, automate workflows, and use AI to handle requests more efficiently, all without leaving the comfort and familiarity of their Gmail inbox. Hiver also offers Hiver Omni, an omnichannel customer service platform that brings email, chat, voice, Slack, SMS, and social into one queue. Unlike Hiver in Gmail, which works inside Gmail, Hiver Omni is a standalone platform with its own interface. Key features of Hiver in Gmail: - Shared Inbox Management: Shared inboxes like support@, info@, or help@ can be managed directly inside Gmail. Every incoming email can be assigned to a specific person, and teammates can collaborate through internal notes without a single forward or CC. - Cross-team collaboration: Resolve complex requests without losing context between teams. Hiver keeps conversation history, private notes, handoffs, and Slack discussions connected to the customer thread, so everyone involved works from the same picture. - Ticketing: Give every request clear ownership and structure, with status, priority, custom fields, queues, SLAs, and a complete history of every action. Teams can configure ticket fields and define SLAs in natural language, while built-in audit trails keep work accountable and reporting-ready. -AI Agents: AI Agents take customer requests from intent to resolution. They understand what the customer needs, gather relevant context, follow your team’s procedures, take actions across connected systems, and respond. They resolve requests autonomously and bring in your team when human judgment is needed. - AI Copilot: When a request needs a person, Copilot does the groundwork. It finds similar issues, gathers context, drafts replies in your team’s tone, recommends next steps, and takes directed actions, such as updating Salesforce or retrieving information from Confluence. Your team stays in control, reviewing and approving what goes out. - Self-updating help center: Turn every resolution into knowledge that compounds. Hiver AI turns resolved conversations into help center articles and flags existing content when it becomes outdated or conflicts with how your team actually resolves issues. - Integrations & Workflows: Connect the tools your team already uses and automate the work between them. Workflows route, assign, tag, triage, and escalate requests using conditions and data from your apps. Teams can build workflows, define triage rules, and trigger actions across connected systems using natural language. - Analytics: Reporting covers volume, response and resolution times, SLA attainment, and satisfaction, broken out by channel, team, and individual. It also tracks quality and customer health, and surfaces trends across conversations. Your team can query the data in natural language, inside Hiver or through MCP. - Customer Intelligence: Build a living understanding of every customer account. Hiver brings together conversations, CRM data, product usage, and calls to continuously assess health, sentiment, and churn risk. Ask AI answers deeper questions about each account, while AI Agents and your team use that intelligence to make every interaction more informed, relevant, and personal. Support teams at 10,000+ organizations, including the likes of Bynder, Epic Games, and Flexport, trust Hiver to run their support function. Part of what drives that trust is knowing Hiver in Gmail comes with 24x7 product support led by humans, on all its plans, regardless of what tier you’re on. * * * Product Website Hiver in Gmail Seller [Hiver](https://www.g2.com/sellers/hiver-bd5d22b3-3d5d-4b36-90d9-e569926f1908) Discussions [Hiver in Gmail Community](https://www.g2.com/products/hiver-in-gmail/discuss) Languages Supported English Solution Type All-in-One Show More ## Pricing Pricing provided by Hiver in Gmail. ### GROWTH $25.00 Per Month [ View More Pricing Information ](https://www.g2.com/products/hiver-in-gmail/pricing) ## Hiver in Gmail Integrations (9) What do users say about integrations? Verified by Hiver in Gmail [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Sales (formerly Salesforce Sales Cloud) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Asana ](https://www.g2.com/products/asana/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Boomerang for Gmail ](https://www.g2.com/products/boomerang-for-gmail/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ClickUp ](https://www.g2.com/products/clickup/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Google Workspace ](https://www.g2.com/products/google-workspace/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HubSpot Marketing Hub ](https://www.g2.com/products/hubspot-marketing-hub/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") NetSuite ](https://www.g2.com/products/oracle-netsuite/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Shopify ](https://www.g2.com/products/shopify/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Slack ](https://www.g2.com/products/slack/reviews) Show More ![Sławomir P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sławomir P.") SP Sławomir P. Operations Manager Mid-Market (51-1000 emp.) 9/6/2019 "A must-have for shared inboxes!" 5/5 What do you like best about Hiver in Gmail? Analytics tab is very useful when you need to check the numbers and get some quick info or insights for a selected date range (+ full manual or scheduled data export is available when you want to dig deeper on your own!). Automations developed a lot too and help save a lot of time adding tags/assignees etc. Review collected by and hosted on G2.com. What do you dislike about Hiver in Gmail? As we use more and more AI tools within our team, we have struggled with integrating some tools / more advanced automations with Hiver features (tags/assignees/custom fields) without API access (available only in higher plans) - it would be great to have access to Hiver API in the lower plans or can use Hiver features in AI integrations the same way as GMail itself. Review collected by and hosted on G2.com. What problems is Hiver in Gmail solving and how is that benefiting you? Hiver helps us with processing internal operational tickets within a team in one shared inbox. Our productivity stats are much much better after couple months using Hiver. What was also super important for us is that Hiver provides detailed analytics and data to track and measure our work. Review collected by and hosted on G2.com. Show More 8/6/2026 Current UserValidated ReviewerIncentivizedSource: Organic ![Ronak S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ronak S.") RS Ronak S. Sales Executive Small-Business (50 or fewer emp.) 12/12/2025 "Effortless Email Management, Enhanced Customer Experience" 5/5 What do you like best about Hiver in Gmail? Very intuitive and user-friendly. Because it works directly inside Gmail, adoption is fast and requires minimal training. The navigation and core features are straightforward and easy to understand. It integrates well with essential tools like Slack and CRMs, although there’s still room to expand integrations to support more complex workflows. Overall, it’s reliable and consistent. Real-time updates and minimal lag make it a good fit for teams managing a steady volume of emails. It also delivers strong ROI, especially for Gmail-based teams, by removing the need for a separate helpdesk tool and keeping things both cost-effective and efficient. Onboarding is smooth and quick. The support team is responsive, and the documentation is helpful for resolving most questions without much effort. It also includes useful AI features such as automation and analytics, though these feel relatively basic compared to more advanced AI-driven platforms. Review collected by and hosted on G2.com. What do you dislike about Hiver in Gmail? While Hiver covers most of the essential integrations, it could broaden its integration options further to better align with more enterprise-level tools. Also, some of its more advanced automation and AI capabilities still feel fairly basic compared with dedicated helpdesk platforms. Review collected by and hosted on G2.com. What problems is Hiver in Gmail solving and how is that benefiting you? Hiver helps us manage shared inboxes efficiently, making sure no customer query is missed. It also improves accountability by providing clear ownership of emails and helps speed up our responses, which leads to better customer satisfaction and stronger team productivity. Review collected by and hosted on G2.com. Show More 4/28/2026 Current UserValidated ReviewerSource: Organic ![Hunter S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hunter S.") HS Hunter S. Developer Mid-Market (51-1000 emp.) 2/18/2025 "Connecting Company Inboxes without the Hassle" 4.5/5 What do you like best about Hiver in Gmail? I have used their analytics to quickly view data as well as used their development capabilities to pull all the data I need into my database and visualize it how I prefer in my application Review collected by and hosted on G2.com. What do you dislike about Hiver in Gmail? Nothing that I can think of. The CSS not working in browser seems to have been fixed or at least greatly reduced the occurrence of it happening in past year. Review collected by and hosted on G2.com. What problems is Hiver in Gmail solving and how is that benefiting you? Creating a shared inbox that the whole team can see; letting developers pull all relevant info to use how they prefer. Review collected by and hosted on G2.com. Show More Response from Moinak Ray of Hiver in Gmail [Editedit](https://www.g2.com/survey_responses/hiver-in-gmail-review-10853769/official_response/edit) Thank you for sharing your experience with Hiver! We're thrilled to hear that you find our email manager easy to use and beneficial for your team's collaboration. We appreciate your feedback regarding the CSS issue on the Brave browser and apologize for any inconvenience caused. Our team is continuously working to improve the user experience, and we will investigate this issue further to ensure a smoother experience for all users. If you encounter any more issues or have any further feedback, please feel free to reach out to us at support@hiverhq.com. We're here to help and ensure you have a seamless experience with Hiver. Thank you for choosing us to enhance your team's email management! 8/5/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Nadia S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nadia S.") NS Nadia S. Operations Manager Small-Business (50 or fewer emp.) 4/7/2025 "Efficient Inbox Management with Stellar Free Features" 5/5 What do you like best about Hiver in Gmail? What I really like about Hiver is that even the free plan offers amazing features. We're able to categorize emails, set responsibilities, use tags, and have internal chats, which is extremely helpful for managing our shared inbox and avoiding confusion about who is responsible for what. These features are available on the free plan, and they make managing emails much easier. Additionally, once an email is received, we can quickly categorize it and assign responsibilities, which keeps our team running smoothly. The tags are super helpful for identifying urgent matters, so everyone knows their responsibilities and which tasks are urgent right when they check the inbox. The chat feature is great too because it allows us to have contextual conversations without leaving the platform, which speeds up communication significantly. Setting up Hiver was a breeze, even for those of us who aren't IT experts; onboarding took less than ten minutes. Review collected by and hosted on G2.com. What do you dislike about Hiver in Gmail? We have some limitations in the free plan, which I know is normal since it's a free plan. But we only can use one tag. If we had more, it would be very great. Review collected by and hosted on G2.com. What problems is Hiver in Gmail solving and how is that benefiting you? I use Hiver to categorize and delegate emails in our shared inbox, reducing confusion and setting clear responsibilities. Tags help identify urgent emails quickly, and internal chat enhances communication by keeping conversations in context, all contributing to smoother team operations. Review collected by and hosted on G2.com. Show More 3/24/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Enes from Farabiulder c.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Enes from Farabiulder c.") EC Enes from Farabiulder c. Shopify App Developer & Co-Founder Small-Business (50 or fewer emp.) 3/6/2026 "Centralizes Support in Gmail with an Intuitive Knowledge Base" 5/5 What do you like best about Hiver in Gmail? The best thing about Hiver is how it centralizes our customer interactions directly within Gmail. For our app, Farabiulder.com, we needed a way to manage support chat and our docs/knowledge base without jumping between different platforms. Hiver’s knowledge base software is incredibly intuitive; it allowed us to set up a professional help center quickly so our users can find answers themselves. The support chat is equally seamless—it feels native to our workflow. Being able to assign chats as tasks and collaborate with the team using internal notes has significantly improved our response time and organization. Review collected by and hosted on G2.com. What do you dislike about Hiver in Gmail? we have no any negaitve thing but they can imporve mobile gmail solution too Review collected by and hosted on G2.com. What problems is Hiver in Gmail solving and how is that benefiting you? The primary problem Hiver solves for us is fragmented communication. Before Hiver, we struggled with switching between Gmail for emails, a separate tool for live chat, and another platform for our documentation. Hiver brings all of these into one place, which has significantly reduced our 'tab-switching' fatigue. For Farabiulder.com, this benefits us in three specific ways: Accountability: By turning every support request into a clear task with an owner, we ensure no customer query ever 'slips through the cracks.' Self-Service Efficiency: The integrated knowledge base allows us to deflect common questions. Our users get instant answers from our docs, which frees up our team to focus on more complex technical support. Team Collaboration: Using internal 'Notes' right next to customer threads means we can discuss a user’s issue privately before replying. This has made our internal communication much faster and more professional. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![David B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "David B.") DB David B. Project Manager Small-Business (50 or fewer emp.) 6/6/2023 "Hiver keeps me organized, focused on my work and my clients, and keeps track when memory fails." 5/5 What do you like best about Hiver in Gmail? Hiver has become an essential tool for organizing my workload and tracking communication. Review collected by and hosted on G2.com. What do you dislike about Hiver in Gmail? I still wish it were easier / clearer how to undo certain tagging actions. Review collected by and hosted on G2.com. What problems is Hiver in Gmail solving and how is that benefiting you? It helps me organize my company’s messaging and streamline the process of handling client requests in an orderly, on-time way, while keeping my email time to a minimum. It also makes it easier to track conversations over long periods of time. Review collected by and hosted on G2.com. Show More Response from Ashmit Chakravarty of Hiver in Gmail [Editedit](https://www.g2.com/survey_responses/hiver-in-gmail-review-8183315/official_response/edit) Hello David, Thank you for the feedback. We are glad that you and your team can track the workload and increase efficiency with Hiver's email management. If you face consistent performance issues, we request you write to us at support@hiverhq.com. Ashmit | Marketing, Hiver 8/7/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Haley M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Haley M.") HM Haley M. O Mid-Market (51-1000 emp.) 4/30/2026 "Hiver: The Best Hub for Organized Team Email and Faster Client Responses" 5/5 What do you like best about Hiver in Gmail? Hiver is the BEST hub for email organization, especially for large teams with lots of clients. It makes it easy to stay organized with repective notes,links,tasks, and projects for each email and client. Leveraging Hiver makes it so much faster and easier to respond to clients quickly and well. Hiver integrates very seamlessly with other platforms (we had it integrated with Clickup & slack). Review collected by and hosted on G2.com. What do you dislike about Hiver in Gmail? Randomly, Hiver can lock you out due to IP or wifi. Or there was an issue where for s certain time period I could not see any emails from that time period. Review collected by and hosted on G2.com. What problems is Hiver in Gmail solving and how is that benefiting you? Hiver makes it very easy for teams to collaborate seamlessly and quickly. In customer support, you have to respond quickly to clients, but also well. Hiver gives the capability to quickly reference any necessary tasks or notes in the note section where you can directly link and share with other team members. In my opinion this software is at the pinnacle of inbox management for large teams who have high performance expectations. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Tom l.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tom l.") TL Tom l. sales and marketing Small-Business (50 or fewer emp.) 4/28/2026 "Effortless Email Management, Worth Every Penny" 5/5 What do you like best about Hiver in Gmail? I like the ease of use with Hiver; it's extremely easy to implement and integrates seamlessly into the Gmail environment. I also appreciate the amazing support offered, as any of our users can contact their 24/7 support for general help or further customization. I find having a snapshot view as an admin of the company along with the response time to be very helpful. We have also tied it into Shopify, which is amazing because when customers reach out using the emails they placed a Shopify order with, we can see the info right in Gmail, allowing us to share tracking info without having to navigate to the backend. Setting it up was extremely easy; we were able to jump on a call with support over Zoom and set it all up in a few minutes. Review collected by and hosted on G2.com. What do you dislike about Hiver in Gmail? I have not found a single thing I don't love about Hiver. However, I will say it is very expensive. Having said that, the issues it solves and the time it saves make it worth it. Review collected by and hosted on G2.com. What problems is Hiver in Gmail solving and how is that benefiting you? I use Hiver to manage group emails across domains, preventing customer requests from falling through the cracks. It assigns emails to staff members, eliminating response overlap and improving accountability. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite MM M M. Solutions Architect Small-Business (50 or fewer emp.) 2/14/2025 "Easy in-Gmail ticket platform" 4.5/5 What do you like best about Hiver in Gmail? The AI helpcenter builder is a great tool that facilitates a continuously evolving KB using resolved tickets. Drive can be used as a live KB too! Review collected by and hosted on G2.com. What do you dislike about Hiver in Gmail? Limited collaboration options compared to Slack & many other open source official communication apps. Review collected by and hosted on G2.com. What problems is Hiver in Gmail solving and how is that benefiting you? Keeping track of client tickets, auto responders, simple tracking of conversations within TAT/outside TAT. Review collected by and hosted on G2.com. Show More 8/6/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Skanda V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Skanda V.") SV Skanda V. Compliance Associate Investment Management Mid-Market (51-1000 emp.) 4/14/2026 "Intuitive UI Enhances Team Collaboration" 5/5 What do you like best about Hiver in Gmail? I love using Hiver for sorting emails and assigning tasks within the team. It helps tackle a lack of accountability by showing which task is under whose name and who is responsible for completion. The user interface of Hiver is very friendly, with appealing colors and a great notes section. The initial setup was very easy, without any confusion, and the pop-up notes really help in understanding what each feature is used for. Review collected by and hosted on G2.com. What do you dislike about Hiver in Gmail? The same user interface and features could be launched on the mobile app, this allows the user to have the same experience of the web look alike in the mobile app. The mobile app could actually integrate the email, and provide the same features and provide the same dashboard. Review collected by and hosted on G2.com. What problems is Hiver in Gmail solving and how is that benefiting you? I use Hiver for sorting emails, assigning tasks, and team collaboration. It solves lack of accountability by showing task responsibility. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ## Questions about Hiver in Gmail? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Hiver in Gmail ](https://www.g2.com/products/hiver-in-gmail/discussions/new) ![Veronica A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Veronica A.") VA Veronica Alfonzo • Last activity over 4 years ago How can i separate Hiver tickets from my own emails in Gmail? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/how-can-i-separate-hiver-tickets-from-my-own-emails-in-gmail) ![Makisha B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Makisha B.") MB Makisha Boothe • Last activity about 5 years ago Is there a way to make pending items show up in my hiver inbox? Right now, they are separate. 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/33985-is-there-a-way-to-make-pending-items-show-up-in-my-hiver-inbox-right-now-they-are-separate) [ View all Discussions ](https://www.g2.com/products/hiver-in-gmail/discuss) ## Pricing Options Pricing provided by Hiver in Gmail. ### GROWTH $25.00 Per Month ### PRO $55.00 Per Month ### ELITE $85.00 Per Month [ View More Pricing Information ](https://www.g2.com/products/hiver-in-gmail/pricing) Hiver in Gmail Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_51ec513e6ad628878d6541b01b22ba4c/front.png "Product Avatar Image") Front 4.7/5(2,507) [ Compare Now ](https://www.g2.com/compare/front-vs-hiver-in-gmail) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ab046db440ea4045d652cec415afa25e/gmelius.png "Product Avatar Image") Gmelius 4.4/5(776) [ Compare Now ](https://www.g2.com/compare/gmelius-vs-hiver-in-gmail) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_8eac408c131f013530178efd9a9ca600/freshdesk.png "Product Avatar Image") Freshdesk 4.4/5(3,758) [ Compare Now ](https://www.g2.com/compare/freshdesk-vs-hiver-in-gmail) ##### ##### Hiver in Gmail Features Productivity Tools Notes Internal Discussion Assignments and Tasks Analytics Trends Performance Tracking Email Tracking Sorting & Filtering Attachment Search Tags Predefined Rules Integrations Gmail Integration [ View More Features ](https://www.g2.com/products/hiver-in-gmail/features) ## 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