--- title: ECP Reviews meta\_title: 'ECP Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 55 reviews by the users' company size, role or industry to find out how ECP works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 55 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Ambulatory url: https://www.g2.com/categories/ambulatory --- # ECP Reviews & Product Details Visit Website ECP (Extended Care Professional) is the easiest to use, all-in-one software platform purpose-built for assisted living and senior living communities. ECP brings together eMAR, EHR, CRM, Move-Ins, Billing, and Insights in a single connected system so data entered in sales flows into clinical, and clinical flows into billing, with no duplicate entry. Unlike systems adapted from hospitals or skilled nursing facilities, ECP is designed around how assisted living actually operates. The platform serves frontline care staff, directors of nursing, executive directors, and multi-community operators, from single-site communities to large enterprise portfolios, across 8,500+ communities in all 50 states. Key capabilities include pharmacy-initiated eMAR with 850+ pharmacy integrations, care plan and documentation workflows built for assisted living compliance, a senior living-specific CRM, digital move-in and admissions management, and automated billing charge capture. ECP also offers AI-powered medication safety tools. 100% US-based support. Cloud-based. No local installation required. * * * Product Website ECP Seller [ECP](https://www.g2.com/sellers/ecp) Discussions [ECP Community](https://www.g2.com/products/ecp-ecp/discuss) Solution Type Best-of-Breed Overview by Autumn McKinnell Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 11 months [ View More Pricing Information ](https://www.g2.com/products/ecp-ecp/pricing) ## Top-Rated Alternatives [ ![Epic](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Epic") Epic 4.2/5(938) ](https://www.g2.com/products/epic/reviews) [ ![PointClickCare Senior Living Platform](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "PointClickCare Senior Living Platform") PointClickCare Senior Living Platform 4.2/5(26) ](https://www.g2.com/products/pointclickcare-senior-living-platform/reviews) [ ![Carepatron](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carepatron") Carepatron 4.5/5(699) ](https://www.g2.com/products/carepatron/reviews) [ View All Alternatives ](https://www.g2.com/products/ecp-ecp/competitors/alternatives) ## User Insights Average based on 55 real user reviews. Implementation Time 2 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Spencer C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Spencer C.") SC Spencer C. Resident Care Manager Small-Business (50 or fewer emp.) 4/26/2025 "Successful EMAR transition" 4.5/5 What do you like best about ECP? ECP is very user friendly for both staff, administrators, and HR. Our implementation process had it's troubles but I recieved awesome support. Our implementation Specialist, Nick Munden gave quick responses, had amazing attetion to detail, and really went above and beyond in several ways. We use ECP daily for all of our EMAR needs. ECP has tons of features that really allow you to customize it to fit your communites needs. When we switched to ECP getting everyone familiar to a new system took some training but overall the integration process was not too labor intensive. Our staff were able to catch on quickly to this. Review collected by and hosted on G2.com. What do you dislike about ECP? ECP could improve the bowel monitoring process. There is not really anything in place currently to be able to quickly see who has not had a BM in x amount of days. This would be a huge benfit to our staff and residents. Additionally a "911 quick print" button would be very helpful for emergency situations. This could allow staff to be able to print all needed info in one click of a button. Review collected by and hosted on G2.com. What problems is ECP solving and how is that benefiting you? ECP is a very quick, sleek and smooth EMAR system. Our previous EMAR was so slow and caused a significant amount of issues for many years. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Cody M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cody M.") CM Cody M. Administrator Small-Business (50 or fewer emp.) 3/12/2025 "Great Program" 4.5/5 What do you like best about ECP? I have found the support representatives to be very responsive and in a timely manner. I do not find the help center to be very useful to me most of the time. When I send a question to the support reps, they have always done a great job in answering my questions. They also have good follow up in ensuring that I have all the answers I need. ECP also has many features that allow for the program to be a place to store most of our information on residents. Review collected by and hosted on G2.com. What do you dislike about ECP? ECP does offer many features, however some of them come at an extra cost. For a nonprofit as small as ours it is not cost effective to be able to utilize all of the features. Review collected by and hosted on G2.com. What problems is ECP solving and how is that benefiting you? ECP has made it easier to have all of our information in one place. That includes assessments, evacuation assessments, and the ability to work with pharmacies through ECP. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic MR Minda R. Director of First Impressions Small-Business (50 or fewer emp.) 2/7/2025 "Very helpful with all my questions and concerns!" 5/5 What do you like best about ECP? The support staff. When I call with a question they are very knowledgable and if they don't have the answer, they get me to someone who can help me. We use ECP everyday and customer support is always there to help us. Most of it is quite easy to use, just learning more and more of the features. Review collected by and hosted on G2.com. What do you dislike about ECP? I wouldn't say I dislike anything, it's just always hard to learn something new. Our team has been slow to accept the implementation of ECP unfortunatley. Review collected by and hosted on G2.com. What problems is ECP solving and how is that benefiting you? We are hoping to move away from using so much paper. Pen and paper is nice but the ease of using the computer is even better! I like having everyone in one place and setting which of our users can access what. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![KIMBERLY W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "KIMBERLY W.") KW KIMBERLY W. Executive Director / Program Administrator Small-Business (50 or fewer emp.) 7/30/2025 "New to the healthcare field" 4/5 What do you like best about ECP? The CRM module with the amount of data you are able to collect at onset Review collected by and hosted on G2.com. What do you dislike about ECP? The executive menu seems to mirror the admin menu Review collected by and hosted on G2.com. What problems is ECP solving and how is that benefiting you? Paper documentation Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Mental Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Mental Health Care") AM Verified User in Mental Health Care Mid-Market (51-1000 emp.) 10/19/2021 "Very helpful support staff" 5/5 What do you like best about ECP? ECP is very user-friendly, and the trainers are extremely knowledgeable. The Support Staff is amazing and always gets me answers or helps me figure it out. Review collected by and hosted on G2.com. What do you dislike about ECP? The help files available are often not up to date. Although they have been working on that with webinars, and other types of training. Review collected by and hosted on G2.com. What problems is ECP solving and how is that benefiting you? The ECP software is always evolving and ECP sends out announcements of what is new and what is improved. There are also training opportunities to familiarize yourself with new Features. One of the things they did was the ability to collect electronic signatures which streamlines our intake process and makes things much easier for our staff to have everything in place. Review collected by and hosted on G2.com. Show More Response from Autumn Kniseley of ECP [Editedit](https://www.g2.com/survey_responses/ecp-review-5067975/official_response/edit) Thank you for taking the time to leave a review. We're happy to hear that you had a positive experience with somebody on our support team! ECP is built around our users' needs and doesn't require a technical background, making it user-friendly. We are happy to share with you that we are currently working on updating and revamping our help files to include an online knowledge base, which will allow you to search for specific articles and view related topics. Keep a lookout in the upcoming future for this update! If you couldn't find an answer to your question, please continue to reach out to our 24/7 support team. They are always happy to take your call. 8/14/2024 Current UserValidated ReviewerSource: Organic GH Gayle H. Small-Business (50 or fewer emp.) 5/2/2024 "Amazing support and features!" 5/5 What do you like best about ECP? ECP is exactly what we need for a growing assisted living and memory care. The customer support has been consistantly the best I have ever used and ECP cares about our success as a company. Review collected by and hosted on G2.com. What do you dislike about ECP? There are no real downsides to using ECP. Take the time to learn the program and the program will address all the needs. Review collected by and hosted on G2.com. What problems is ECP solving and how is that benefiting you? ECP allows for precise, and targeted and robust resident care. ECP provides a wide array of options that can be modified to meet our needs. Easy to access reports and history are two of the features I appreciate the most. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Tom K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tom K.") TK Tom K. Executive Director Mid-Market (51-1000 emp.) 12/20/2022 "Love ECP; great eMAR and great customer service!" 5/5 What do you like best about ECP? It is easy to find what you need, and if you need help, someone can help you pretty much right away. It has a user-friendly platform that can be easily shown to team members. Review collected by and hosted on G2.com. What do you dislike about ECP? I do not have any dislikes with ECP; everything has been going well. Review collected by and hosted on G2.com. What problems is ECP solving and how is that benefiting you? Making documentation and charting as quick and easy, and thorough as possible. It is quick and easy for me to check in on residents in all my communities and keep track of our team members and their documentation and training. Review collected by and hosted on G2.com. Show More Response from Autumn Kniseley of ECP [Editedit](https://www.g2.com/survey_responses/ecp-review-7513188/official_response/edit) Tom, Thank you so much for your kind words. We love hearing about your positive experience with our customer support team. It's important that we are able to provide assistance and answer questions when needed. Not only is our in-house support team readily available, but we also have an ECP University and online Knowledge Base that offers an abundance of training resources. All of this allows us to educate and empower our customers to use the program with ease. Thanks again for your support! 5/7/2024 Current UserValidated ReviewerSource: Organic ![Josh F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Josh F.") JF Josh F. Delivery Lead Small-Business (50 or fewer emp.) 9/8/2023 "Great software and great customer service!" 5/5 What do you like best about ECP? ECP just makes everything easier. It's literally saved us hundreds, if not thousands, of man hours over the years. Having all resident and employee information in one place is great. All the added features really set it apart. For instance, ECP has built-in continuing education courses that we can assign to employees. ECP is a must for any assisted living. Review collected by and hosted on G2.com. What do you dislike about ECP? There are a few little quirks within the software. I could get into specifics but I don't think it'd make sense to non-users. However, there are work arounds available. But overall I think the software does what it's supposed to and does it well. Review collected by and hosted on G2.com. What problems is ECP solving and how is that benefiting you? Many. Mainly it's a time saver for us. But more than that it helps to reduce med errors, it can nearly replace the need to file things because everything is stored in the cloud, it makes keeping track of tasks easier, it's great for billing purposes, it really does nearly everything you'd need or want it to do. Q Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![LouAnn H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "LouAnn H.") LH LouAnn H. Administrator Small-Business (50 or fewer emp.) 4/27/2023 "ECP keeps us Top in our industry" 5/5 What do you like best about ECP? Has all aspects of what our state requires and the documentation and ability to obtain any information at any time is invaluable. No more paper files to store away for years. Review collected by and hosted on G2.com. What do you dislike about ECP? There is a LOT to learn and it's hard to learn every aspect for admins. but one call to ECP at no cost and the team can solve most anything. If they can't right away, they find out and get back to you in a decent time frame. Review collected by and hosted on G2.com. What problems is ECP solving and how is that benefiting you? They have very good support and we can get quick, easy answers to our questions. They are always updating the system to make it more efficient and provide free training for anything new. Remaining in complaince with our State Regulators is made quite easy with all the features ECP offers. Review collected by and hosted on G2.com. Show More 10/9/2023 Current UserValidated ReviewerSource: Organic CW cristi W. Small-Business (50 or fewer emp.) 1/17/2024 "Perfect for what we need!" 5/5 What do you like best about ECP? Accurate documentation and scheduling of tasks. Easy for staff to use and I know that all tasks that are scheduled will be charted on. Review collected by and hosted on G2.com. What do you dislike about ECP? Nothing! It has everything we need to accurately document and schedule cares and tasks. Review collected by and hosted on G2.com. What problems is ECP solving and how is that benefiting you? Greatly reduces the time I spend on scheduling tasks for the staff and making sure they get documented. Also the billing portion has helped me tremendously already! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Questions about ECP? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about ECP ](https://www.g2.com/products/ecp-ecp/discussions/new) GU Guest User • Last activity almost 3 years ago What is the use of Ecp? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-is-the-use-of-ecp) GU Guest User • Last activity about 4 years ago How do I log into ECP? 0 Upvotes 2 [ Join the conversation ](https://www.g2.com/discussions/how-do-i-log-into-ecp) [ View all Discussions ](https://www.g2.com/products/ecp-ecp/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 11 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/ecp-ecp/pricing) ECP Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_073348254bbfbc3001cb4a3c2504477d/pointclickcare-senior-living-platform.jpg "Product Avatar Image") PointClickCare Senior... 4.2/5(26) [ Compare Now ](https://www.g2.com/compare/ecp-ecp-vs-pointclickcare-senior-living-platform) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_41970923583059b0eec9b02d21205e2c/therap-services.png "Product Avatar Image") Therap Services 4.6/5(223) [ Compare Now ](https://www.g2.com/compare/ecp-ecp-vs-therap-services) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_1d691480aa3fba0192c2518d27b928f0/epic.jpeg "Product Avatar Image") Epic 4.2/5(938) [ Compare Now ](https://www.g2.com/compare/ecp-ecp-vs-epic) ##### Categories on G2 [EHR](https://www.g2.com/categories/ehr)[Assisted Living](https://www.g2.com/categories/assisted-living)[eMAR](https://www.g2.com/categories/emar) ##### Explore More [SnapLogic and Informatica PowerCenter both come up when we scope on-premise ETL work, for a team managing high-volume pipelines across legacy and cloud sources, where does one actually outperform the other?](https://www.g2.com/discussions/snaplogic-and-informatica-powercenter-both-come-up-when-we-scope-on-premise-etl-work-for-a-team-managing-high-volume-pipelines-across-legacy-and-cloud-sources-where-does-one-actually-outperform-the-other)[What survey builders can product teams actually set up themselves without needing design or engineering help?](https://www.g2.com/discussions/what-survey-builders-can-product-teams-actually-set-up-themselves-without-needing-design-or-engineering-help)[What is the highest-rated enterprise service bus for rapid legacy system connectivity in financial services?](https://www.g2.com/discussions/what-is-the-highest-rated-enterprise-service-bus-for-rapid-legacy-system-connectivity-in-financial-services) [What is the best theater management software for venue operations and capacity optimization?](https://www.g2.com/discussions/what-is-the-best-theater-management-software-for-venue-operations-and-capacity-optimization)[What platform is best for automating lease renewals and alerts?](https://www.g2.com/discussions/what-platform-is-best-for-automating-lease-renewals-and-alerts)[Pros and Cons Details](https://www.g2.com/products/ecp-ecp/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)