Amex GBT Select Reviews & Product Details

Amex GBT Select builds a business travel program around the tools, workflows and priorities companies already use. It's a configurable travel management solution that integrates with the organization's existing systems, helps manage travel disruption and brings it all into a single view. Travel Managers get spend, compliance and traveler well-being data in one view, with the configurability to act on what they see rather than adapting to a one-size-fits-all system. Proactive traveler care keeps disrupted trips on track with automated rebooking, real-time alerts, and 24/7 crisis support.

Seller

American Express Global Business Travel

Discussions

Amex GBT Select Community

Overview by

Meryam Farhat

Top-Rated Alternatives

Navan (Formerly TripActions)

4.6/5(9,701)

Perk (formerly TravelPerk)

4.6/5(2,202)

SAP Concur

4/5(7,251)

View All Alternatives

User Insights

Average based on 10 real user reviews.

G2 reviews are authentic and verified.

Here's how.

Mohammad Ibrahim K.

Virtual Assistant

Small-Business (50 or fewer emp.)

4/14/2024

"Made life easier for travelling and staying premium life"

5/5

What do you like best about Amex GBT Select?

The rewards, Easy to use, user friendliness, customer service team, the payment software Review collected by and hosted on G2.com.

What do you dislike about Amex GBT Select?

I don't think there's anything to dislike Review collected by and hosted on G2.com.

Vaseem S.

Lead

Information Technology and Services

Enterprise (> 1000 emp.)

9/22/2023

"A great brand for travel and event management"

5/5

What do you like best about Amex GBT Select?

Their corporate outreach is magnificent to get you the best travel experience and a peace of mind while you are on the go. My entire team have utilized the features and have integrated with other tools to get reimbursements with ease of use. Their customer service responsiveness and dedicated account manager approach also helps if you are stuck somewhere. Review collected by and hosted on G2.com.

What do you dislike about Amex GBT Select?

It can be a tad expensive as compared to other travel agents and platforms in the market. But, again if you are looking for corporate travel and would like to utilize Amex brand, it should be a good experience. Review collected by and hosted on G2.com.

Recommendations to others considering Amex GBT Select:

If you are looking for a corporate travel management particularly for multiple user groups, Amex GBT works well and integrates smoothly with the payroll tools. Review collected by and hosted on G2.com.

What problems is Amex GBT Select solving and how is that benefiting you?

The biggest problem for any corporate user like me while travelling is a hassle-free experience in terms of hotel, meetings, flight and overall bookings related to travel. That's what gets easily done by the Amex GBT. It is very synchronized and coordinated. Besides they have corporate tie-ups to get users a good deal and discounts. Review collected by and hosted on G2.com.

Verified User in Computer Software

Mid-Market (51-1000 emp.)

3/19/2024

"Great Offers"

4/5

What do you like best about Amex GBT Select?

Excellent customer service for multiple destinations Review collected by and hosted on G2.com.

What do you dislike about Amex GBT Select?

Waiting time on line is sometimes longer than expected Review collected by and hosted on G2.com.

Verified User in Consumer Goods

Enterprise (> 1000 emp.)

4/13/2023

"By far the worst corporate travel provider I have ever dealt with in the last 10yrs"

0/5

What do you like best about Amex GBT Select?

On the odd occasion I might come across a consultant who is friendly and deals with the request quick and efficiently Review collected by and hosted on G2.com.

What do you dislike about Amex GBT Select?

9/10 i am dealing with multiple issues from an inefficient booking tool that does not allow the user to book multiple cities, which forces you to call through to their GENERAL call centre (no dedicated agents are assigned to the customers - it's just pick of the litter) from here multitude of challenges, the travel agents work off their own internal system that brings up seats that are assigned to them. It does not display all seats, the customer then has to search direct routes and availability with airlines. From here you provide the exact airline, route and cost to the agent to re-price. All in all it takes a whole day just to do 1 multi city itinerary... it is painful and exhausting.

If I could I would eliminate the middle man (AMEX) and let the assistants do all their travel booking. Much more efficient, less stressful and cost effective. Review collected by and hosted on G2.com.

Recommendations to others considering Amex GBT Select:

BUYER BEWARE.... Just because it's an AMEX product does not mean the product is worth buying. Do your market due diligence and source other providers. Customer care should be your priority, and this is where GBT fall short on majorly!!! Review collected by and hosted on G2.com.

What problems is Amex GBT Select solving and how is that benefiting you?

Consultants are extremely unprofessional, no sense of urgency and have been in the role so long that they have lost any sense of customer care. I try everything to avoid dealing with a consultant directly but their online booking tool is so antiquated that you are force to deal with incompetent and rude agent. Extremely stressful Review collected by and hosted on G2.com.

Verified User in Computer Software

Mid-Market (51-1000 emp.)

12/1/2022

"Easy to use, many options."

5/5

What do you like best about Amex GBT Select?

It is easy to use and shows me various travel options I can choose from. Review collected by and hosted on G2.com.

What do you dislike about Amex GBT Select?

Searching through pages can be cumbersome. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

6/10/2022

"Amex Global Business travel is just awesome"

5/5

Describe the project or task Amex GBT Select helped with:

American Express Global Business Travel helped me to get access to airport lounges, get benefits with the airline, helped me book a great deal on a great hotel in NYC. It was a pleasant experience. Review collected by and hosted on G2.com.

What do you like best about Amex GBT Select?

The benefit are super easy to use and to enjoy. Review collected by and hosted on G2.com.

What do you dislike about Amex GBT Select?

For the moment nothing that I can recall Review collected by and hosted on G2.com.

Recommendations to others considering Amex GBT Select:

Just try them Review collected by and hosted on G2.com.

What problems is Amex GBT Select solving and how is that benefiting you?

It is solving that is have peace of mind. When traveling and not getting to be desperate for my travel need for the business and have more time to spend for me and my family Review collected by and hosted on G2.com.

kali o.

SALES REP

Mid-Market (51-1000 emp.)

2/22/2022

"great tool to have everything all in one place.. makes it quick and easy"

5/5

Describe the project or task Amex GBT Select helped with:

assisting customers with traveling needs according to individual business needs Review collected by and hosted on G2.com.

What do you like best about Amex GBT Select?

i love having everything in one place and the ease! simple and very operable...allows me to keep track and plan in one step! i use with value builder to maximize mr Review collected by and hosted on G2.com.

What do you dislike about Amex GBT Select?

there isnt much i dislike! isnt much of anything missing and works properly! always availablewhen needed. i thing it will progress with time and wouldnt get much better Review collected by and hosted on G2.com.

What problems is Amex GBT Select solving and how is that benefiting you?

keeping me and my employees all in one place and ASSURING we all as individuals and our belongings make it safley. it helps me stay productive by keeping everything all in one place with no worries! Review collected by and hosted on G2.com.

Verified User in Professional Training & Coaching

Mid-Market (51-1000 emp.)

1/25/2022

"Business Travel & Event Management Vendor Relationship"

4.5/5

Describe the project or task Amex GBT Select helped with:

Planning live in-person conferences and seminars across the country. Helping our organization navigate the abrupt transiting to virtual trainings amidst the pandemic declaration. Providing support in safely returning to travel post-pandemic. Review collected by and hosted on G2.com.

What do you like best about Amex GBT Select?

They have a strong industry presence and deep knowledge of industry tools/systems. Review collected by and hosted on G2.com.

What do you dislike about Amex GBT Select?

Some of the technologies they prefer to use are outdated, and it has been a lengthy process to align our processes with their own. Review collected by and hosted on G2.com.

What problems is Amex GBT Select solving and how is that benefiting you?

Navigating the event industry post-pandemic and relying on them to help us with negotiations and contract terms amongst unknowns. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

Originally submitted 2/1/2021

"Enhance your travel plans with AMEX Global Business Travel"

4.5/5

Describe the project or task Amex GBT Select helped with:

It helps travelers to have a better travel plan, like booking flights or hotels. It helps travelers enhance their travel plans. The best thing is that we can get 24/7 support from them and clear any doubts about your travel program. Review collected by and hosted on G2.com.

What do you like best about Amex GBT Select?

As I said, it is the best application that can be referred to for enhancing travel plans for a traveler. So, on vacationing plans, we can reach out to them to have a better travel plan. They have very good technology for better reporting and streaming like bookings. Also, the best thing I especially like is that it provides 24/7 support and can be contacted immediately without any hesitation about your travel plan, thus allowing you to plan your travels with time and money savings. Review collected by and hosted on G2.com.

What do you dislike about Amex GBT Select?

It is not very user-friendly and easy to navigate the application. If you are a new user or have visited only a few times, you may need the help of their live 24/7 support to get information and better understand your plan. Review collected by and hosted on G2.com.

Recommendations to others considering Amex GBT Select:

It is the best place to enhance your travel plan and get better 24/7 support from them. Review collected by and hosted on G2.com.

What problems is Amex GBT Select solving and how is that benefiting you?

Not the least, it is the best place where we can maintain or plan our travels with proper availability of support and guidance from them. We have seamless and easy booking and planning of traveling like hotels and flights. As they provide options for overnight stays for millions of customers, we have multiple options to make choices. Review collected by and hosted on G2.com.