# Agentforce Sales (formerly Salesforce Sales Cloud) vs Freshsales Comparison --- ## AI Generated Summary - **G2 reviewers report** that Agentforce Sales excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Freshsales. Users appreciate its comprehensive CRM capabilities, which streamline sales processes and enhance pipeline visibility, making it a preferred choice for larger teams. - **Users say** that Freshsales shines in its ease of use and quick setup, with many finding the interface straightforward and intuitive. This is particularly beneficial for small businesses or individual users who need a simple solution without extensive training. - **According to verified reviews** , Agentforce Sales is praised for its robust AI-driven features, which help automate repetitive tasks and maintain consistent engagement with prospects. Users highlight how these capabilities have improved their sales cycles and reporting efficiency. - **Reviewers mention** that while Freshsales offers a customizable sales pipeline that adapts well to various business needs, it may lack some of the advanced functionalities found in Agentforce Sales, which can be a drawback for users looking for more comprehensive tools. - **G2 reviewers note** that Agentforce Sales has a wealth of integrations and reporting features that enhance its usability for mid-market companies, allowing for seamless data management and visibility across sales activities, which is often highlighted as a key advantage. - **Users express** that while Freshsales provides solid support and user experience, it may not match the depth of features available in Agentforce Sales, particularly for teams that require extensive analytics and pipeline management tools to drive their sales strategies. | | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | |---|---|---| | **Star Rating** | 4.4 out of 5 | 4.5 out of 5 | | **Total Reviews** | 25,874 | 1,236 | | **Largest Market Segment** | Mid-Market (46.0% of reviews) | Small-Business (67.7% of reviews) | | **Entry Level Price** | $25.00 1 User Per Month | Starting at $9.00 1 User Per Month | --- ## Top Pros & Cons ### Agentforce Sales (formerly Salesforce Sales Cloud) Pros: - Ease of Use (3657 reviews) - Features (3166 reviews) Cons: - Learning Curve (1830 reviews) - Limitations (1411 reviews) ### Freshsales Pros: - Ease of Use (103 reviews) - Features (70 reviews) Cons: - Missing Features (47 reviews) - Limited Features (32 reviews) --- ## Ratings Comparison | Rating | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | |---|---|---| | **Meets Requirements** | 8.8 (14230 reviews) | 8.7 (1048 reviews) | | **Ease of Use** | 8.2 (18248 reviews) | 9.0 (1062 reviews) | | **Ease of Setup** | 7.8 (9183 reviews) | 8.7 (568 reviews) | | **Ease of Admin** | 7.9 (4506 reviews) | 8.9 (535 reviews) | | **Quality of Support** | 8.1 (12430 reviews) | 8.8 (1017 reviews) | | **Has the product been a good partner in doing business?** | 8.4 (4472 reviews) | 9.0 (529 reviews) | | **Product Direction (% positive)** | 8.3 (13847 reviews) | 9.3 (1041 reviews) | --- ## Pricing ### Agentforce Sales (formerly Salesforce Sales Cloud) #### Entry-Level Pricing Plan: Starter Edition Price: $25.00 1 User Per Month Description: Out-of-the-box CRM for up to 10 users Key Features: - Automatic data capture - Lead Management - Opportunity Management [Browse all 4 editions](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/pricing) #### Free Trial Yes ### Freshsales #### Entry-Level Pricing Plan: Growth Price: Starting at $9.00 1 User Per Month Description: Tailored for startups and SMBs seeking efficient pipeline management and engagement across channels Key Features: - Web Forms - SMS & WhatsApp - Basic Workflows [Browse all 3 editions](https://www.g2.com/products/freshsales/pricing) #### Free Trial Yes --- ## Features Comparison By Category ### CRM | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.2/10 | 11218 | | **Freshsales** | 8.4/10 | 830 | #### Sales Force Automation | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | |---|---|---| | **Contact & Account Management** | 8.8 (9658 reviews) ✓ Verified | 8.9 (719 reviews) ✓ Verified | | **Partner Relationship Mgmt. (PRM)** | 8.3 (6406 reviews) ✓ Verified | 8.3 (416 reviews) | | **Opportunity & Pipeline Mgmt.** | 8.7 (9389 reviews) ✓ Verified | 8.8 (710 reviews) ✓ Verified | | **Task / Activity Management** | 8.3 (9579 reviews) ✓ Verified | 8.5 (706 reviews) ✓ Verified | | **Territory & Quota Management** | 8.0 (7330 reviews) ✓ Verified | 8.3 (506 reviews) ✓ Verified | | **Desktop Integration** | 8.2 (7635 reviews) ✓ Verified | 8.6 (337 reviews) ✓ Verified | | **Product & Price List Management** | 8.0 (6771 reviews) ✓ Verified | 8.2 (481 reviews) ✓ Verified | | **Quote & Order Management** | 8.1 (6673 reviews) ✓ Verified | 8.1 (467 reviews) | | **Customer Contract Management** | 8.3 (7423 reviews) ✓ Verified | 8.4 (509 reviews) ✓ Verified | | **Contract/License Management** | Not enough data | Not enough data | #### Marketing Automation | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | |---|---|---| | **Email Marketing** | 8.0 (6684 reviews) ✓ Verified | 8.5 (548 reviews) | | **Campaign Management** | 8.1 (7003 reviews) ✓ Verified | 8.5 (522 reviews) | | **Lead Management** | 8.5 (8162 reviews) ✓ Verified | 8.9 (632 reviews) | | **Marketing ROI Analytics** | 7.9 (5431 reviews) | 7.9 (114 reviews) | | **Email Management** | Not enough data | Not enough data | | **File Management** | Not enough data | Not enough data | | **Deal Management** | Not enough data | Not enough data | #### Customer Support | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | |---|---|---| | **Case Management** | 8.3 (6843 reviews) ✓ Verified | 8.5 (532 reviews) | | **Customer Support Portal** | 8.1 (6390 reviews) ✓ Verified | 8.6 (541 reviews) | | **Knowledge Base** | 8.2 (6795 reviews) ✓ Verified | 8.6 (546 reviews) | | **Call Center Features** | 8.0 (5501 reviews) ✓ Verified | 8.2 (458 reviews) | | **Support Analytics** | 8.2 (5991 reviews) ✓ Verified | 8.5 (477 reviews) | | **Workflow Management** | Not enough data | Not enough data | | **Opportunity Management** | Not enough data | Not enough data | | **Sales Pipeline Management** | Not enough data | Not enough data | | **Reporting/Analytics** | Not enough data | Not enough data | | **Calendar Management** | Not enough data | Not enough data | | **Pipeline Management** | Not enough data | Not enough data | | **Content Management** | Not enough data | Not enough data | | **Communication Management** | Not enough data | Not enough data | | **Visual Analytics** | Not enough data | Not enough data | | **Template Management** | Not enough data | Not enough data | | **Predictive Analytics** | Not enough data | Not enough data | | **Document Management** | Not enough data | Not enough data | | **Channel Management** | Not enough data | Not enough data | | **Commission Management** | Not enough data | Not enough data | | **Field Sales Management** | Not enough data | Not enough data | #### Reporting & Analytics | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | |---|---|---| | **Reporting** | 8.5 (9075 reviews) ✓ Verified | 8.4 (632 reviews) ✓ Verified | | **Dashboards** | 8.5 (9235 reviews) ✓ Verified | 8.6 (664 reviews) ✓ Verified | | **Forecasting** | 8.2 (7494 reviews) ✓ Verified | 8.3 (507 reviews) ✓ Verified | #### Mobile & Social | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | |---|---|---| | **Social Collaboration Features** | 7.9 (5640 reviews) ✓ Verified | Feature Not Available | | **Social Network Integration** | 7.8 (5249 reviews) ✓ Verified | 8.2 (208 reviews) ✓ Verified | | **Mobile User Support** | 7.7 (6116 reviews) ✓ Verified | 8.3 (330 reviews) ✓ Verified | | **Third-Party Integrations** | Not enough data | Not enough data | | **Social Media Integration** | Not enough data | Not enough data | | **Customer Support** | Not enough data | Not enough data | | **Multi-Channel Social Integration** | Not enough data | Not enough data | #### Platform | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | |---|---|---| | **Customization** | 8.5 (3716 reviews) ✓ Verified | 8.4 (404 reviews) ✓ Verified | | **Workflow Capability** | 8.5 (3720 reviews) ✓ Verified | 8.5 (395 reviews) ✓ Verified | | **User, Role, and Access Management** | 8.6 (3653 reviews) ✓ Verified | 8.7 (413 reviews) ✓ Verified | | **Internationalization** | 8.4 (2908 reviews) ✓ Verified | 8.3 (314 reviews) ✓ Verified | | **Sandbox / Test Environments** | 8.5 (3191 reviews) ✓ Verified | 7.7 (258 reviews) | | **Document & Content Mgmt.** | 8.1 (3209 reviews) ✓ Verified | 8.0 (301 reviews) ✓ Verified | | **Performance and Reliability** | 8.7 (3708 reviews) ✓ Verified | 8.8 (413 reviews) ✓ Verified | | **Output Document Generation** | 8.1 (3036 reviews) | 8.0 (285 reviews) ✓ Verified | | **Mobile Access** | Not enough data | Not enough data | | **Lead Generation** | Not enough data | Not enough data | #### Integration | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | |---|---|---| | **Data Import & Export Tools** | 8.5 (2620 reviews) ✓ Verified | 8.4 (375 reviews) ✓ Verified | | **Integration APIs** | 8.5 (3123 reviews) ✓ Verified | 8.3 (332 reviews) ✓ Verified | | **Breadth of Partner Applications** | 8.5 (2925 reviews) ✓ Verified | 7.9 (298 reviews) ✓ Verified | | **Third-Party Integration** | Not enough data | Not enough data | | **Internal Chat Integration** | Not enough data | Not enough data | | **Collaboration Tools** | Not enough data | Not enough data | | **Prospecting Tools** | Not enough data | Not enough data | | **Real-Time Data** | Not enough data | Not enough data | #### Generative AI | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | |---|---|---| | **AI Text Generation** | 7.6 (908 reviews) | 7.6 (85 reviews) | | **Generative AI** | Not enough data | Not enough data | | **Proposal Generation** | Not enough data | Not enough data | #### Agentic AI - CRM | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | |---|---|---| | **Autonomous Task Execution** | 8.2 (307 reviews) | Not enough data | | **Multi-step Planning** | 8.0 (257 reviews) | Not enough data | | **Cross-system Integration** | 8.4 (285 reviews) | Not enough data | | **Adaptive Learning** | 8.1 (241 reviews) | Not enough data | | **Natural Language Interaction** | 8.1 (247 reviews) | Not enough data | | **Proactive Assistance** | 8.3 (274 reviews) | Not enough data | | **Decision Making** | 8.3 (271 reviews) | Not enough data | | **Calendar/Reminder System** | Not enough data | Not enough data | #### Additional Functionality | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | |---|---|---| | **Search/Filter** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **Data Import/Export** | Not enough data | Not enough data | | **Lead Capture** | Not enough data | Not enough data | | **Batch Processing** | Not enough data | Not enough data | | **Email Tracking** | Not enough data | Not enough data | | **Tagging** | Not enough data | Not enough data | | **Pipeline Reports** | Not enough data | Not enough data | | **Drag & Drop** | Not enough data | Not enough data | | **Segmentation** | Not enough data | Not enough data | | **Customizable Fields** | Not enough data | Not enough data | | **Role-Based Permissions** | Not enough data | Not enough data | | **Interaction Tracking** | Not enough data | Not enough data | | **CRM** | Not enough data | Not enough data | | **Document Storage** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Contact Database** | Not enough data | Not enough data | | **Referral Tracking** | Not enough data | Not enough data | | **Quotes/Estimates** | Not enough data | Not enough data | | **Multi-Channel Communication** | Not enough data | Not enough data | | **Lead Qualification** | Not enough data | Not enough data | | **Marketing Automation** | Not enough data | Not enough data | | **Email Templates** | Not enough data | Not enough data | | **Sales Reports** | Not enough data | Not enough data | | **Customer Journey Mapping** | Not enough data | Not enough data | | **Reminders** | Not enough data | Not enough data | | **Lead Scoring** | Not enough data | Not enough data | | **Data Security** | Not enough data | Not enough data | | **Customizable Reports** | Not enough data | Not enough data | | **Calendar Sync** | Not enough data | Not enough data | | **For Startups** | Not enough data | Not enough data | | **Performance Metrics** | Not enough data | Not enough data | | **Sales Trend Analysis** | Not enough data | Not enough data | | **For iPad Devices** | Not enough data | Not enough data | | **Customizable Templates** | Not enough data | Not enough data | | **Activity Tracking** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **For Mac Devices** | Not enough data | Not enough data | | **Landing Pages/Web Forms** | Not enough data | Not enough data | | **Lead Nurturing** | Not enough data | Not enough data | | **Gamification** | Not enough data | Not enough data | | **Prioritization** | Not enough data | Not enough data | | **Web-based Deployment** | Not enough data | Not enough data | | **Softphone** | Not enough data | Not enough data | | **Single Sign On** | Not enough data | Not enough data | | **Customer Database** | Not enough data | Not enough data | | **Event Triggered Actions** | Not enough data | Not enough data | | **Mobile App** | Not enough data | Not enough data | | **Email Sequences** | Not enough data | Not enough data | | **Customer Segmentation** | Not enough data | Not enough data | | **Lead Assignment** | Not enough data | Not enough data | | **For Small Businesses** | Not enough data | Not enough data | | **Live Chat** | Not enough data | Not enough data | | **Business Card/Badge Scanning** | Not enough data | Not enough data | | **Data Visualization** | Not enough data | Not enough data | | **Customer Social Profiles** | Not enough data | Not enough data | | **Social Promotion** | Not enough data | Not enough data | | **Monitoring** | Not enough data | Not enough data | | **Engagement Tracking** | Not enough data | Not enough data | | **Social Media Monitoring** | Not enough data | Not enough data | | **Customer Engagement** | Not enough data | Not enough data | | **Sentiment Analysis** | Not enough data | Not enough data | | **Brand Tracking** | Not enough data | Not enough data | | **Audience Targeting** | Not enough data | Not enough data | | **Workflow Automation** | Not enough data | Not enough data | ### Marketing Automation | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A | | **Freshsales** | 7.7/10 | 17 | #### Email Marketing | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | |---|---|---| | **Building and Personalizing Emails** | Not enough data | 9.3 (12 reviews) | | **Sending Outbound Emails** | Not enough data | 9.2 (11 reviews) | | **Manage Email Deliverability** | Not enough data | 8.1 (9 reviews) | | **Automated Email Responses** | Not enough data | 8.8 (11 reviews) | #### Online Marketing | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | |---|---|---| | **Landing Pages and Forms** | Not enough data | 8.9 (9 reviews) | | **Dynamic Content** | Not enough data | 8.5 (8 reviews) | | **A/B Testing** | Not enough data | 7.9 (13 reviews) | | **Mobile Optimized** | Not enough data | 9.4 (9 reviews) | | **Search Tracking and Optimization** | Not enough data | Not enough data | | **Conversion Rate Optimization** | Not enough data | Not enough data | | **Multivariate Testing** | Not enough data | Not enough data | | **Customizable Forms** | Not enough data | Not enough data | #### Lead Management | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | |---|---|---| | **Marketing Lead Database** | Not enough data | 8.9 (9 reviews) | | **Data Quality Management** | Not enough data | 8.5 (8 reviews) | | **Segmentation** | Not enough data | 8.7 (10 reviews) | | **Lead Scoring and Grading** | Not enough data | 8.5 (9 reviews) | | **Lead Nurturing** | Not enough data | 8.9 (9 reviews) | | **Email Tracking** | Not enough data | 8.9 (11 reviews) | | **Automated Alerts and Tasks** | Not enough data | 9.2 (10 reviews) | | **CRM Lead Integration** | Not enough data | 8.7 (9 reviews) | | **Third-Party Integrations** | Not enough data | Not enough data | | **Real-Time Data** | Not enough data | Not enough data | | **Social Marketing** | Not enough data | Not enough data | | **Email Marketing** | Not enough data | Not enough data | | **Multi-Channel Marketing** | Not enough data | Not enough data | | **Conversion Tracking** | Not enough data | Not enough data | | **ROI Tracking** | Not enough data | Not enough data | | **Activity Tracking** | Not enough data | Not enough data | | **Engagement Tracking** | Not enough data | Not enough data | | **Campaign Segmentation** | Not enough data | Not enough data | | **Search Marketing** | Not enough data | Not enough data | | **SMS Marketing** | Not enough data | Not enough data | | **Website Visitor Tracking** | Not enough data | Not enough data | #### Campaign Management | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | |---|---|---| | **Program Management** | Not enough data | 9.2 (6 reviews) | | **Event / Webinar Marketing** | Not enough data | 8.8 (7 reviews) | | **Calendaring** | Not enough data | Not enough data | | **Budgeting** | Not enough data | Not enough data | | **Campaign Management** | Not enough data | Not enough data | | **Workflow Management** | Not enough data | Not enough data | | **Template Management** | Not enough data | Not enough data | #### Social | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | |---|---|---| | **Social Listening** | Not enough data | Not enough data | | **Social Sharing** | Not enough data | Not enough data | | **Social Campaigns** | Not enough data | Not enough data | | **Social Media Engagement** | Not enough data | 9.3 (5 reviews) | | **Social Media Advertising** | Not enough data | Not enough data | | **Drip Campaigns** | Not enough data | Not enough data | | **Multi-Campaign** | Not enough data | Not enough data | #### Reporting & Analytics | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | |---|---|---| | **Basic Reporting** | Not enough data | 8.7 (10 reviews) | | **Web Analytics** | Not enough data | 8.5 (11 reviews) | | **ROI Analytics** | Not enough data | 8.6 (7 reviews) | | **Revenue Analytics** | Not enough data | Not enough data | | **SEO / Keyword Analytics** | Not enough data | Not enough data | | **Behavior Analytics** | Not enough data | Not enough data | | **Real-Time Analytics** | Not enough data | Not enough data | | **Campaign Analytics** | Not enough data | Not enough data | | **Website Analytics** | Not enough data | Not enough data | | **Visual Analytics** | Not enough data | Not enough data | | **Sales Analytics** | Not enough data | Not enough data | #### Platform | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | |---|---|---| | **Customization ** | Not enough data | 9.0 (5 reviews) | | **Workflow Capability** | Not enough data | 8.6 (6 reviews) | | **User, Role, and Access Management** | Not enough data | 8.3 (6 reviews) | | **Internationalization** | Not enough data | 9.3 (5 reviews) | | **Sandbox / Test Environments** | Not enough data | Not enough data | | **Performance and Reliability** | Not enough data | 8.1 (6 reviews) | | **Output Document Generation** | Not enough data | Not enough data | | **Lead Generation** | Not enough data | Not enough data | | **Content Management** | Not enough data | Not enough data | | **Lead Management** | Not enough data | Not enough data | | **List Management** | Not enough data | Not enough data | | **Mobile Access** | Not enough data | Not enough data | #### Agentic AI - Marketing Automation | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | | **Campaign Planning** | Not enough data | Not enough data | #### Integration | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | |---|---|---| | **Data Import & Export Tools** | Not enough data | 8.6 (7 reviews) | | **Integration APIs** | Not enough data | 8.3 (6 reviews) | | **Breadth of Partner Applications** | Not enough data | 9.0 (5 reviews) | | **Social Media Integration** | Not enough data | Not enough data | #### Additional Functionality | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | |---|---|---| | **Social Promotion** | Not enough data | Not enough data | | **Customizable Branding** | Not enough data | Not enough data | | **Monitoring** | Not enough data | Not enough data | | **CRM** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Live Chat** | Not enough data | Not enough data | | **Customer Journey Mapping** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | | **Mass Texting** | Not enough data | Not enough data | | **Drag & Drop** | Not enough data | Not enough data | | **Email Templates** | Not enough data | Not enough data | | **Automated Scheduling** | Not enough data | Not enough data | | **Campaign Scheduling** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Social Media Monitoring** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **Lead Capture** | Not enough data | Not enough data | | **Customizable Templates** | Not enough data | Not enough data | | **Marketing Automation** | Not enough data | Not enough data | | **Event Triggered Actions** | Not enough data | Not enough data | | **Marketing Calendar** | Not enough data | Not enough data | | **Customizable CTAs** | Not enough data | Not enough data | | **Multi-Channel Communication** | Not enough data | Not enough data | | **Data Import/Export** | Not enough data | Not enough data | | **Lead Qualification** | Not enough data | Not enough data | ### Business Intelligence | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A | | **Freshsales** | N/A | N/A | #### Reports | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | |---|---|---| | **Reports Interface** | Not enough data | Not enough data | | **Steps to Answer** | Not enough data | Not enough data | | **Graphs and Charts** | Not enough data | Not enough data | | **Score Cards** | Not enough data | Not enough data | | **Dashboards** | Not enough data | Not enough data | | **Customizable Reports** | Not enough data | Not enough data | | **Marketing Reports** | Not enough data | Not enough data | | **Sales Reports** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **Interactive Reports** | Not enough data | Not enough data | | **Customizable Reports** | Not enough data | Not enough data | | **Customizable Reports** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **Customizable Dashboard** | Not enough data | Not enough data | #### Self Service | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | |---|---|---| | **Calculated Fields** | Not enough data | Not enough data | | **Data Column Filtering** | Not enough data | Not enough data | | **Data Discovery** | Not enough data | Not enough data | | **Search** | Not enough data | Not enough data | | **Collaboration / Workflow** | Not enough data | Not enough data | | **Automodeling** | Not enough data | Not enough data | | **Natural Language Search** | Not enough data | Not enough data | | **Visual Discovery** | Not enough data | Not enough data | | **Data Blending** | Not enough data | Not enough data | | **Data Blending** | Not enough data | Not enough data | #### Advanced Analytics | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | |---|---|---| | **Predictive Analytics** | Not enough data | Not enough data | | **Data Visualization** | Not enough data | Not enough data | | **Big Data Services** | Not enough data | Not enough data | | **Real-Time Analytics** | Not enough data | Not enough data | | **Reporting/Analytics** | Not enough data | Not enough data | | **Real-Time Analytics** | Not enough data | Not enough data | | **Reporting/Analytics** | Not enough data | Not enough data | | **Visual Analytics** | Not enough data | Not enough data | #### Building Reports | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | |---|---|---| | **Data Transformation** | Not enough data | Not enough data | | **Data Modeling** | Not enough data | Not enough data | | **WYSIWYG Report Design** | Not enough data | Not enough data | | **Integration APIs** | Not enough data | Not enough data | | **Real-Time Data** | Not enough data | Not enough data | | **Real-Time Data** | Not enough data | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | #### Platform | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | |---|---|---| | **Mobile User Support** | Not enough data | Not enough data | | **Customization ** | Not enough data | Not enough data | | **User, Role, and Access Management** | Not enough data | Not enough data | | **Internationalization** | Not enough data | Not enough data | | **Sandbox / Test Environments** | Not enough data | Not enough data | | **Performance and Reliability** | Not enough data | Not enough data | | **Breadth of Partner Applications** | Not enough data | Not enough data | | **Mobile Access** | Not enough data | Not enough data | | **Metadata Management** | Not enough data | Not enough data | #### Additional Functionality | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | |---|---|---| | **Customizable Branding** | Not enough data | Not enough data | | **Natural Language Processing** | Not enough data | Not enough data | | **Data Extraction** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Ad hoc Reporting** | Not enough data | Not enough data | | **Real-Time Reporting** | Not enough data | Not enough data | | **Publishing/Sharing** | Not enough data | Not enough data | | **Collaboration Tools** | Not enough data | Not enough data | | **Strategic Planning** | Not enough data | Not enough data | | **Self Service Data Preparation** | Not enough data | Not enough data | | **Trend Analysis** | Not enough data | Not enough data | | **Text Analysis** | Not enough data | Not enough data | | **Real-Time Monitoring** | Not enough data | Not enough data | | **Data Synchronization** | Not enough data | Not enough data | | **Widgets** | Not enough data | Not enough data | | **Benchmarking** | Not enough data | Not enough data | | **Performance Metrics** | Not enough data | Not enough data | | **Data Mapping** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | | **Trend/Problem Indicators** | Not enough data | Not enough data | | **Customizable Templates** | Not enough data | Not enough data | | **Access Controls/Permissions** | Not enough data | Not enough data | | **Data Import/Export** | Not enough data | Not enough data | | **Profitability Analysis** | Not enough data | Not enough data | | **OLAP** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **Search/Filter** | Not enough data | Not enough data | | **Drag & Drop** | Not enough data | Not enough data | | **Data Connectors** | Not enough data | Not enough data | | **Multiple Data Sources** | Not enough data | Not enough data | | **Key Performance Indicators** | Not enough data | Not enough data | | **Dashboard Creation** | Not enough data | Not enough data | | **Role-Based Permissions** | Not enough data | Not enough data | | **Data Mining** | Not enough data | Not enough data | | **Forecasting** | Not enough data | Not enough data | | **Ad hoc Query** | Not enough data | Not enough data | ### Collaboration & Productivity | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A | | **Freshsales** | N/A | N/A | #### Additional Functionality | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | |---|---|---| | **Third-Party Integrations** | Not enough data | Not enough data | | **To-Do List** | Not enough data | Not enough data | | **@mentions** | Not enough data | Not enough data | | **Single Sign On** | Not enough data | Not enough data | | **File Management** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **Drag & Drop** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **Prioritization** | Not enough data | Not enough data | | **Access Controls/Permissions** | Not enough data | Not enough data | | **Screen Sharing** | Not enough data | Not enough data | | **Content Management** | Not enough data | Not enough data | | **Brainstorming** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **File Transfer** | Not enough data | Not enough data | | **Calendar Management** | Not enough data | Not enough data | | **Status Tracking** | Not enough data | Not enough data | | **Real-Time Notifications** | Not enough data | Not enough data | | **Version Control** | Not enough data | Not enough data | | **Task Management** | Not enough data | Not enough data | | **Activity Tracking** | Not enough data | Not enough data | | **Real Time Editing** | Not enough data | Not enough data | | **Communication Management** | Not enough data | Not enough data | | **Chat/Messaging** | Not enough data | Not enough data | | **Tagging** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | | **Assignment Management** | Not enough data | Not enough data | | **Task Scheduling** | Not enough data | Not enough data | | **Project Management** | Not enough data | Not enough data | | **Collaboration Tools** | Not enough data | Not enough data | | **Workflow Management** | Not enough data | Not enough data | | **Secure Data Storage** | Not enough data | Not enough data | | **File Sharing** | Not enough data | Not enough data | | **Document Storage** | Not enough data | Not enough data | | **Task Progress Tracking** | Not enough data | Not enough data | | **Discussions/Forums** | Not enough data | Not enough data | | **Commenting/Notes** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Contact Management** | Not enough data | Not enough data | | **Video Conferencing** | Not enough data | Not enough data | | **Progress Tracking** | Not enough data | Not enough data | | **Mobile Access** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Document Management** | Not enough data | Not enough data | | **Customizable Branding** | Not enough data | Not enough data | ### Location Intelligence | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.4/10 | 45 | | **Freshsales** | N/A | N/A | #### Cartography | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | |---|---|---| | **Geographic Maps** | 8.6 (35 reviews) | Not enough data | | **Vector Mapping ** | 8.4 (31 reviews) | Not enough data | | **Data Visualization** | 8.6 (35 reviews) | Not enough data | | **Overlaying** | 8.3 (35 reviews) | Not enough data | | **Data Mapping** | Not enough data | Not enough data | #### Analysis | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | |---|---|---| | **Predictive Analytics** | 8.2 (28 reviews) | Not enough data | | **Distance Analysis ** | 8.4 (35 reviews) | Not enough data | | **Spatial Analysis** | 8.3 (31 reviews) | Not enough data | | **Data Stream** | 8.4 (30 reviews) | Not enough data | | **Demographic Data** | Not enough data | Not enough data | | **Trend Analysis** | Not enough data | Not enough data | | **Trade Area Analysis** | Not enough data | Not enough data | #### Reporting | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | |---|---|---| | **Data Transformation** | 8.6 (29 reviews) | Not enough data | | **WYSIWYG Design** | 8.3 (24 reviews) | Not enough data | | **API Integrations** | 8.6 (22 reviews) | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | #### Additional Functionality | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | |---|---|---| | **Customizable Reports** | Not enough data | Not enough data | | **Geotargeting** | Not enough data | Not enough data | | **Ad hoc Reporting** | Not enough data | Not enough data | | **Search/Filter** | Not enough data | Not enough data | | **Role-Based Permissions** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **Real-Time Analytics** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Activity Tracking** | Not enough data | Not enough data | | **Geocoding** | Not enough data | Not enough data | | **Widgets** | Not enough data | Not enough data | | **Communication Management** | Not enough data | Not enough data | | **Behavioral Analytics** | Not enough data | Not enough data | | **Data Synchronization** | Not enough data | Not enough data | | **Data Import/Export** | Not enough data | Not enough data | | **Multi-Location** | Not enough data | Not enough data | | **Database Support** | Not enough data | Not enough data | | **2D/3D Designing** | Not enough data | Not enough data | | **Customer Segmentation** | Not enough data | Not enough data | | **Geofencing** | Not enough data | Not enough data | | **Collaboration Tools** | Not enough data | Not enough data | | **Single Sign On** | Not enough data | Not enough data | | **CAD Tools** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | | **Location Tracking** | Not enough data | Not enough data | | **Reporting/Analytics** | Not enough data | Not enough data | | **Mobile Access** | Not enough data | Not enough data | | **Access Controls/Permissions** | Not enough data | Not enough data | | **User Management** | Not enough data | Not enough data | | **Real-Time Notifications** | Not enough data | Not enough data | | **Heatmaps** | Not enough data | Not enough data | | **Route Optimization** | Not enough data | Not enough data | ### Lead Generation | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A | | **Freshsales** | N/A | N/A | #### Lead Generation | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | |---|---|---| | **Lead Builder** | Not enough data | Not enough data | | **CRM Integration** | Not enough data | Not enough data | | **Marketing Automation Integration** | Not enough data | Not enough data | | **Social Media Integration** | Not enough data | Not enough data | | **Data Import & Export Tools** | Not enough data | Not enough data | ### AI Sales Assistant | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.9/10 | 425 | | **Freshsales** | 8.3/10 | 25 | #### Lead Facilitation | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | |---|---|---| | **Customer-facing Chatbot** | 8.5 (272 reviews) | 8.1 (19 reviews) | | **Lead Qualification** | 8.8 (297 reviews) | 8.3 (19 reviews) | | **Lead Follow-up** | 8.8 (320 reviews) | 8.6 (20 reviews) | | **Meeting Scheduling ** | 8.6 (292 reviews) | 8.7 (18 reviews) | #### Organization | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | |---|---|---| | **Opportunity and Pipeline Management ** | 9.0 (355 reviews) | 8.6 (20 reviews) | | **Data Entry** | 8.8 (348 reviews) | 8.9 (19 reviews) | | **Integrations / APIs** | 8.8 (343 reviews) | 7.9 (19 reviews) | | **Third-Party Integrations** | Not enough data | Not enough data | | **Meeting Management** | Not enough data | Not enough data | | **Calendar Management** | Not enough data | Not enough data | | **Call Management** | Not enough data | Not enough data | | **Document Management** | Not enough data | Not enough data | | **Contact Management** | Not enough data | Not enough data | | **Task Management** | Not enough data | Not enough data | | **Lead Management** | Not enough data | Not enough data | | **Content Management** | Not enough data | Not enough data | | **Notes Management** | Not enough data | Not enough data | | **Sales Activity Management** | Not enough data | Not enough data | | **Email Management** | Not enough data | Not enough data | #### Performance Analysis | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | |---|---|---| | **Coaching ** | 8.4 (286 reviews) | 7.9 (17 reviews) | | **Peformance Tracking** | 8.8 (310 reviews) | 8.3 (23 reviews) | | **Email Tracking** | Not enough data | Not enough data | | **Call Tracking** | Not enough data | Not enough data | #### Sales Analysis | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | |---|---|---| | **ROI Forecasting ** | 8.4 (284 reviews) | 7.8 (20 reviews) | | **Sales Forecasting ** | 8.8 (302 reviews) | 8.8 (21 reviews) | #### Generative AI | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | |---|---|---| | **AI Text Generation** | 8.4 (125 reviews) | 8.3 (12 reviews) | | **AI Text Summarization** | 8.5 (124 reviews) | 7.9 (13 reviews) | | **Generative AI** | Not enough data | Not enough data | #### Agentic AI - AI Sales Assistant | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | |---|---|---| | **Autonomous Task Execution** | 9.1 (31 reviews) | Not enough data | | **Multi-step Planning** | 9.2 (30 reviews) | Not enough data | | **Cross-system Integration** | 9.0 (27 reviews) | Not enough data | | **Adaptive Learning** | 9.0 (26 reviews) | Not enough data | | **Natural Language Interaction** | 9.3 (27 reviews) | Not enough data | | **Proactive Assistance** | 9.1 (27 reviews) | Not enough data | | **Decision Making** | 9.3 (29 reviews) | Not enough data | | **AI/Machine Learning** | Not enough data | Not enough data | #### Additional Functionality | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | |---|---|---| | **Email Response Control** | Not enough data | Not enough data | | **Speech Recognition** | Not enough data | Not enough data | | **Customer Engagement** | Not enough data | Not enough data | | **Dashboard** | Not enough data | Not enough data | | **Chat/Messaging** | Not enough data | Not enough data | | **AI Writing Assistant** | Not enough data | Not enough data | | **For Sales Teams/Organizations** | Not enough data | Not enough data | | **Sales Automation** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **CRM** | Not enough data | Not enough data | | **Predictive Analytics** | Not enough data | Not enough data | | **Lead Scoring** | Not enough data | Not enough data | | **Templates** | Not enough data | Not enough data | | **Reminders** | Not enough data | Not enough data | | **Email Templates** | Not enough data | Not enough data | | **SMS Messaging** | Not enough data | Not enough data | | **Personalization** | Not enough data | Not enough data | | **Reporting/Analytics** | Not enough data | Not enough data | | **Conversation Intelligence** | Not enough data | Not enough data | | **Lead Engagement** | Not enough data | Not enough data | | **Customer Database** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Omnichannel Outreach** | Not enough data | Not enough data | | **Workflow Automation** | Not enough data | Not enough data | ### Sales Engagement | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.3/10 | 621 | | **Freshsales** | 8.5/10 | 276 | #### Integrated Workflows | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | |---|---|---| | **Task Management** | 8.7 (523 reviews) | 9.0 (236 reviews) ✓ Verified | | **Email Tracking/Automation** | 8.5 (512 reviews) | 8.9 (244 reviews) ✓ Verified | | **Calls and Voice** | 8.1 (467 reviews) | 8.4 (182 reviews) ✓ Verified | | **Other Outreach Options ** | 8.1 (461 reviews) | 8.7 (182 reviews) ✓ Verified | | **CRM Integration** | 8.9 (526 reviews) | 8.9 (219 reviews) ✓ Verified | | **Calendar** | 8.4 (469 reviews) | 8.7 (69 reviews) | | **Shared Records** | 8.6 (482 reviews) | 8.8 (64 reviews) | | **Business Process Automation** | Not enough data | Not enough data | | **Performance Management** | Not enough data | Not enough data | | **Calendar Management** | Not enough data | Not enough data | | **Sales Pipeline Management** | Not enough data | Not enough data | | **Communication Management** | Not enough data | Not enough data | | **Campaign Management** | Not enough data | Not enough data | #### Repeatability and Reportability | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | |---|---|---| | **Content Management** | 8.4 (484 reviews) | 8.9 (206 reviews) ✓ Verified | | **Workflow Management** | 8.7 (503 reviews) | 8.9 (222 reviews) ✓ Verified | | **Workflow Performance** | 8.7 (500 reviews) | 8.9 (220 reviews) ✓ Verified | | **Sales Coaching and Insights** | 8.3 (483 reviews) | 8.7 (186 reviews) ✓ Verified | | **Gamification** | 7.8 (416 reviews) | 7.6 (57 reviews) | #### AI and Automation | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | |---|---|---| | **Lead Prioritization** | 8.5 (465 reviews) | 8.4 (66 reviews) | | **Lead Scoring** | 8.4 (472 reviews) | 8.2 (69 reviews) | | **Best Time of Day Scheduling** | 8.3 (428 reviews) | 8.3 (62 reviews) | | **Buyer Intelligence** | 8.0 (432 reviews) | 7.9 (63 reviews) | | **Machine Learning** | 7.8 (417 reviews) | 7.7 (59 reviews) | #### Generative AI | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | |---|---|---| | **AI Text Generation** | 7.4 (270 reviews) | 8.2 (28 reviews) | | **Generative AI** | Not enough data | Not enough data | | **Lead Generation** | Not enough data | Not enough data | #### Agentic AI - Sales Engagement | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | |---|---|---| | **Autonomous Task Execution** | 8.3 (89 reviews) | Not enough data | | **Multi-step Planning** | 8.5 (90 reviews) | Not enough data | | **Cross-system Integration** | 8.6 (88 reviews) | Not enough data | | **Adaptive Learning** | 8.4 (89 reviews) | Not enough data | | **Natural Language Interaction** | 8.4 (89 reviews) | Not enough data | | **Proactive Assistance** | 8.2 (89 reviews) | Not enough data | | **Decision Making** | 8.6 (89 reviews) | Not enough data | | **Strategic Planning** | Not enough data | Not enough data | #### Additional Functionality | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | |---|---|---| | **Prospecting Tools** | Not enough data | Not enough data | | **Reporting/Analytics** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Auto-Dialer** | Not enough data | Not enough data | | **For Sales Teams/Organizations** | Not enough data | Not enough data | ### Conversation Intelligence | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.9/10 | 185 | | **Freshsales** | N/A | N/A | #### Call Analytics | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | |---|---|---| | **Call Recording** | 8.7 (134 reviews) | Not enough data | | **Machine Learning** | 8.6 (138 reviews) | Not enough data | | **Call Analysis** | 8.7 (134 reviews) | Not enough data | | **Lead Qualification** | 8.9 (135 reviews) | Not enough data | | **Trend Analysis** | Not enough data | Not enough data | | **Real-Time Data** | Not enough data | Not enough data | | **AI/Machine Learning** | Not enough data | Not enough data | #### Artificial Intelligence - Conversation Intelligence | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | |---|---|---| | **Customer Scoring** | 8.7 (143 reviews) | Not enough data | | **Speech-to-Text** | 8.7 (127 reviews) | Not enough data | | **Sentiment Analysis** | 9.3 (5 reviews) | Not enough data | #### Generative AI | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | |---|---|---| | **AI Text Summarization** | 8.3 (61 reviews) | Not enough data | | **Generative AI** | Not enough data | Not enough data | #### Agentic AI - Conversation Intelligence | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | |---|---|---| | **Autonomous Task Execution** | 8.8 (15 reviews) | Not enough data | | **Multi-step Planning** | 9.2 (16 reviews) | Not enough data | | **Cross-system Integration** | 9.4 (16 reviews) | Not enough data | | **Adaptive Learning** | 9.3 (16 reviews) | Not enough data | | **Natural Language Interaction** | 8.9 (15 reviews) | Not enough data | | **Proactive Assistance** | 8.9 (16 reviews) | Not enough data | | **Decision Making** | 9.2 (16 reviews) | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | | **Forecasting** | Not enough data | Not enough data | #### Additional Functionality | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | |---|---|---| | **Performance Metrics** | Not enough data | Not enough data | | **Keyword Filtering** | Not enough data | Not enough data | | **Natural Language Processing** | Not enough data | Not enough data | | **For Contact Centers** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Call Tracking** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Automatic Transcription** | Not enough data | Not enough data | | **Playbooks** | Not enough data | Not enough data | | **Employee Coaching Tools** | Not enough data | Not enough data | | **Text Mining** | Not enough data | Not enough data | | **Trend/Problem Indicators** | Not enough data | Not enough data | | **Notes Management** | Not enough data | Not enough data | | **Retention Tracking** | Not enough data | Not enough data | | **Feedback Management** | Not enough data | Not enough data | | **Recommendations** | Not enough data | Not enough data | | **Dashboard** | Not enough data | Not enough data | | **Multi-Channel Communication** | Not enough data | Not enough data | | **Access Controls/Permissions** | Not enough data | Not enough data | | **Compliance Tracking** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Rules-Based Workflow** | Not enough data | Not enough data | | **Intent Recognition** | Not enough data | Not enough data | | **Tagging** | Not enough data | Not enough data | | **Collaboration Tools** | Not enough data | Not enough data | | **Prioritization** | Not enough data | Not enough data | ### Revenue Operations & Intelligence (RO&I) | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.4/10 | 86 | | **Freshsales** | N/A | N/A | #### Revenue Sourcing and Forecasting | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | |---|---|---| | **Revenue History** | 8.7 (69 reviews) | Not enough data | | **Pipeline Management** | 8.6 (72 reviews) | Not enough data | | **Dashboard Analytics** | 8.9 (72 reviews) | Not enough data | | **Multi-Device Data Visualization** | 8.6 (66 reviews) | Not enough data | | **Data Segmentation** | 8.6 (70 reviews) | Not enough data | | **Predictive Forecasting** | 8.3 (61 reviews) | Not enough data | | **Revenue Operations Cadence** | 8.2 (61 reviews) | Not enough data | #### CRM Data Enrichment | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | |---|---|---| | **Calendar Sync** | 8.1 (67 reviews) | Not enough data | | **Email Activity Capture** | 8.4 (65 reviews) | Not enough data | | **Conversation Intelligence** | 8.2 (62 reviews) | Not enough data | | **Marketing Leads** | 8.2 (69 reviews) | Not enough data | | **Contact Capture** | 8.5 (59 reviews) | Not enough data | #### Account Management | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | |---|---|---| | **Nonengaged Accounts** | 8.3 (66 reviews) | Not enough data | | **Account optimization** | 8.1 (66 reviews) | Not enough data | | **Historical Patterns** | 8.1 (63 reviews) | Not enough data | | **Rep Performance** | 8.3 (62 reviews) | Not enough data | | **Account Engagement** | 8.7 (59 reviews) | Not enough data | | **Historical Win/Loss Patterns** | 8.5 (59 reviews) | Not enough data | #### Agentic AI - Revenue Operations & Intelligence (RO&I) | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | |---|---|---| | **Autonomous Task Execution** | 8.2 (25 reviews) | Not enough data | | **Cross-system Integration** | 8.5 (26 reviews) | Not enough data | | **Adaptive Learning** | 8.5 (24 reviews) | Not enough data | | **Proactive Assistance** | 8.2 (24 reviews) | Not enough data | | **Decision Making** | 8.5 (26 reviews) | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | | **Social Media Integration** | Not enough data | Not enough data | | **Website Integration** | Not enough data | Not enough data | ### Field Sales | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.6/10 | 39 | | **Freshsales** | N/A | N/A | #### Territory Mapping | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | |---|---|---| | **Custom Territory Mapping** | 8.7 (31 reviews) | Not enough data | | **Strategic Selling** | 8.6 (29 reviews) | Not enough data | | **Automatic Rep Assignment** | 8.4 (29 reviews) | Not enough data | #### Route Planning | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | |---|---|---| | **Lead Priority** | 8.9 (28 reviews) | Not enough data | | **Optimized Sales Routes** | 9.0 (30 reviews) | Not enough data | | **Map Directions** | 9.1 (31 reviews) | Not enough data | #### Sales Performance Management | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | |---|---|---| | **Gamification** | 8.3 (26 reviews) | Not enough data | | **Performance Dashboards** | 8.3 (29 reviews) | Not enough data | | **Sales Rep Tracker** | 9.0 (29 reviews) | Not enough data | #### Presentation and Forms | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | |---|---|---| | **Video and Interactive Media** | 8.0 (25 reviews) | Not enough data | | **Digital Contracts** | 8.2 (28 reviews) | Not enough data | | **E-signature** | 8.5 (28 reviews) | Not enough data | #### Additional Functionality | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | |---|---|---| | **Customer History** | Not enough data | Not enough data | | **Document Storage** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **Customizable Templates** | Not enough data | Not enough data | | **Lead Capture** | Not enough data | Not enough data | | **Lead Qualification** | Not enough data | Not enough data | | **Route Optimization** | Not enough data | Not enough data | | **Calendar Management** | Not enough data | Not enough data | | **Workflow Management** | Not enough data | Not enough data | | **Third-Party Integration** | Not enough data | Not enough data | | **Sales Trend Analysis** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **CRM** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Email Management** | Not enough data | Not enough data | | **Opportunity Management** | Not enough data | Not enough data | | **Customizable Forms** | Not enough data | Not enough data | | **Payment Collection in the Field** | Not enough data | Not enough data | | **Lead Management** | Not enough data | Not enough data | | **Contact Management** | Not enough data | Not enough data | | **Dispatch Management** | Not enough data | Not enough data | | **Customer Database** | Not enough data | Not enough data | | **Mobile Access** | Not enough data | Not enough data | | **Activity Tracking** | Not enough data | Not enough data | | **Sales Forecasting** | Not enough data | Not enough data | | **Sales Activity Management** | Not enough data | Not enough data | | **Commission Management** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Territory Management** | Not enough data | Not enough data | | **GPS** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | ### Online Form Builder | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A | | **Freshsales** | 8.6/10 | 17 | #### Customization | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | |---|---|---| | **Custom Fields** | Not enough data | 9.2 (16 reviews) | | **Conditional Logic** | Not enough data | 8.4 (15 reviews) | | **Multi-page Forms** | Not enough data | 8.6 (13 reviews) | | **Design** | Not enough data | 8.3 (14 reviews) | | **Forms Creation & Design** | Not enough data | Not enough data | #### Additional Functionality | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | |---|---|---| | **Embedded Forms** | Not enough data | 8.7 (14 reviews) | | **Offline Capability** | Not enough data | 8.2 (11 reviews) | | **Notifications** | Not enough data | 8.9 (14 reviews) | | **Payments** | Not enough data | 8.5 (11 reviews) | | **Mobile Forms** | Not enough data | 8.3 (13 reviews) | | **Customizable Forms** | Not enough data | Not enough data | | **Real-Time Notifications** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | #### Additional Functionality | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | |---|---|---| | **Search/Filter** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Commenting/Notes** | Not enough data | Not enough data | | **Content Publishing Options** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Content Library** | Not enough data | Not enough data | | **Document Classification** | Not enough data | Not enough data | | **Drag & Drop** | Not enough data | Not enough data | | **Customizable Branding** | Not enough data | Not enough data | | **SSL Security** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Document Management** | Not enough data | Not enough data | | **Document Storage** | Not enough data | Not enough data | | **Collaboration Tools** | Not enough data | Not enough data | | **Data Capture and Transfer** | Not enough data | Not enough data | | **Autofill** | Not enough data | Not enough data | | **Multi-Channel Distribution** | Not enough data | Not enough data | | **Convert to PDF** | Not enough data | Not enough data | | **Customizable Templates** | Not enough data | Not enough data | | **Media Library** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | | **Full Text Search** | Not enough data | Not enough data | | **Surveys & Feedback** | Not enough data | Not enough data | | **Data Import/Export** | Not enough data | Not enough data | | **Forms Management** | Not enough data | Not enough data | | **Electronic Signature** | Not enough data | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | | **Reporting/Analytics** | Not enough data | Not enough data | | **Workflow Management** | Not enough data | Not enough data | | **Template Management** | Not enough data | Not enough data | | **Mobile Access** | Not enough data | Not enough data | ### Business Scheduling | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.4/10 | 184 | | **Freshsales** | N/A | N/A | #### Integrations | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | |---|---|---| | **MS Teams Integration** | 8.2 (161 reviews) | Not enough data | | **Email Integration** | 8.6 (163 reviews) | Not enough data | | **Zoom Integration** | 8.1 (162 reviews) | Not enough data | | **Google Meet Integration** | 8.1 (161 reviews) | Not enough data | | **Salesforce Integration** | 8.9 (164 reviews) | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | #### Branding & Customizatio | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | |---|---|---| | **Custom Booking Page** | 8.1 (156 reviews) | Not enough data | | **Personalized Links** | 8.2 (160 reviews) | Not enough data | | **Personalized Web Embed** | 8.4 (159 reviews) | Not enough data | | **Online Booking** | Not enough data | Not enough data | | **Room Booking** | Not enough data | Not enough data | #### Automatic Rules & Configurations | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | |---|---|---| | **Set Working Hours** | 8.4 (160 reviews) | Not enough data | | **Automatic Updates** | 8.3 (160 reviews) | Not enough data | | **Buffer Times** | 8.1 (162 reviews) | Not enough data | | **Real-Time Updates** | Not enough data | Not enough data | #### Agentic AI - Business Scheduling | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | |---|---|---| | **Autonomous Task Execution** | 8.6 (37 reviews) | Not enough data | | **Multi-step Planning** | 8.6 (38 reviews) | Not enough data | #### Additional Functionality | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | |---|---|---| | **Task Scheduling** | Not enough data | Not enough data | | **Customizable Branding** | Not enough data | Not enough data | | **Customizable Fields** | Not enough data | Not enough data | | **Reminders** | Not enough data | Not enough data | | **Shift Swapping** | Not enough data | Not enough data | | **Automated Scheduling** | Not enough data | Not enough data | | **Drag & Drop** | Not enough data | Not enough data | | **Mobile Access** | Not enough data | Not enough data | | **Real-time Scheduling** | Not enough data | Not enough data | | **Multi-Location** | Not enough data | Not enough data | | **Personalization and Recommendation** | Not enough data | Not enough data | | **Access Controls/Permissions** | Not enough data | Not enough data | | **Resource Scheduling** | Not enough data | Not enough data | | **Activity Tracking** | Not enough data | Not enough data | | **Timesheet Management** | Not enough data | Not enough data | | **Availability Management** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Absence Management** | Not enough data | Not enough data | | **Self Service Portal** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | | **Calendar Management** | Not enough data | Not enough data | | **Real-Time Notifications** | Not enough data | Not enough data | | **Class Scheduling** | Not enough data | Not enough data | | **Employee Scheduling** | Not enough data | Not enough data | | **Facility Scheduling** | Not enough data | Not enough data | | **Booking Management** | Not enough data | Not enough data | | **User Management** | Not enough data | Not enough data | | **Employee Management** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Group Scheduling** | Not enough data | Not enough data | | **Customer Database** | Not enough data | Not enough data | | **Appointment Scheduling** | Not enough data | Not enough data | | **Time Zone Tracking** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Calendar Sync** | Not enough data | Not enough data | ### Sales Planning | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 199 | | **Freshsales** | N/A | N/A | #### Sales Performance Features - Sales Planning | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | |---|---|---| | **Account Scoring** | 8.5 (175 reviews) | Not enough data | | **Revenue Planning** | 8.5 (164 reviews) | Not enough data | | **Account Segmentation** | 8.5 (169 reviews) | Not enough data | | **Sales Performance** | 8.7 (172 reviews) | Not enough data | | **Sales Forecasting** | 8.7 (173 reviews) | Not enough data | | **Integrations** | 8.8 (169 reviews) | Not enough data | | **Scenario Modeling** | 8.2 (164 reviews) | Not enough data | #### Territory Management - Sales Planning | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | |---|---|---| | **Territory Management** | 8.6 (166 reviews) | Not enough data | | **Territory Planning** | 8.5 (172 reviews) | Not enough data | #### Quota & Capacity Management - Sales Planning | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | |---|---|---| | **Quota Management** | 8.4 (168 reviews) | Not enough data | | **Capacity Management** | 8.4 (176 reviews) | Not enough data | | **Quota Planning** | 8.4 (168 reviews) | Not enough data | #### Agentic AI - Sales Planning | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | |---|---|---| | **Autonomous Task Execution** | 8.5 (58 reviews) | Not enough data | | **Multi-step Planning** | 8.5 (57 reviews) | Not enough data | ### Visitor Identification | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A | | **Freshsales** | N/A | N/A | #### Agentic AI - Visitor Identification | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | |---|---|---| | **Cross-system Integration** | Not enough data | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | | **Social Media Integration** | Not enough data | Not enough data | #### Additional Functionality | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | |---|---|---| | **Conversion Rate Optimization** | Not enough data | Not enough data | | **SEO Management** | Not enough data | Not enough data | | **Drag & Drop** | Not enough data | Not enough data | | **Visual Analytics** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Surveys & Feedback** | Not enough data | Not enough data | | **Data Import/Export** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Real-Time Reporting** | Not enough data | Not enough data | | **Customizable Templates** | Not enough data | Not enough data | | **Real-Time Data** | Not enough data | Not enough data | | **A/B Testing** | Not enough data | Not enough data | | **Screen Activity Recording** | Not enough data | Not enough data | | **Site Search Tracking** | Not enough data | Not enough data | | **Trend Analysis** | Not enough data | Not enough data | | **Visitor Tracking** | Not enough data | Not enough data | | **Customer Segmentation** | Not enough data | Not enough data | | **Engagement Tracking** | Not enough data | Not enough data | | **Activity Tracking** | Not enough data | Not enough data | | **Sales Trend Analysis** | Not enough data | Not enough data | | **Funnel Analysis** | Not enough data | Not enough data | | **Widgets** | Not enough data | Not enough data | | **Alerts/Escalation** | Not enough data | Not enough data | | **Real-Time Analytics** | Not enough data | Not enough data | | **Heatmaps** | Not enough data | Not enough data | | **Search/Filter** | Not enough data | Not enough data | | **Conversion Tracking** | Not enough data | Not enough data | | **Reporting/Analytics** | Not enough data | Not enough data | | **Referral Tracking** | Not enough data | Not enough data | | **Real-Time Monitoring** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | | **Data Visualization** | Not enough data | Not enough data | | **Behavior Tracking** | Not enough data | Not enough data | | **Keyword Tracking** | Not enough data | Not enough data | | **Pageview Tracking** | Not enough data | Not enough data | | **Customizable Reports** | Not enough data | Not enough data | | **Charting** | Not enough data | Not enough data | | **Visualization** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **Real-Time Notifications** | Not enough data | Not enough data | | **Access Controls/Permissions** | Not enough data | Not enough data | | **Time on Site Tracking** | Not enough data | Not enough data | | **Web Traffic Reporting** | Not enough data | Not enough data | | **Monitoring** | Not enough data | Not enough data | | **Tagging** | Not enough data | Not enough data | | **Dashboard Creation** | Not enough data | Not enough data | | **Campaign Management** | Not enough data | Not enough data | | **Campaign Analytics** | Not enough data | Not enough data | | **Customizable Branding** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **User Interaction Tracking** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Customer Journey Mapping** | Not enough data | Not enough data | | **Goal Setting/Tracking** | Not enough data | Not enough data | | **Multiple Site Management** | Not enough data | Not enough data | | **Website Analytics** | Not enough data | Not enough data | ### Lead Scoring | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 514 | | **Freshsales** | 8.7/10 | 58 | #### Agentic AI - Lead Scoring | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | |---|---|---| | **Autonomous Task Execution** | 7.9 (55 reviews) | Not enough data | | **Cross-system Integration** | 8.2 (54 reviews) | Not enough data | | **Adaptive Learning** | 7.9 (55 reviews) | Not enough data | | **Decision Making** | 8.1 (56 reviews) | Not enough data | | **AI/Machine Learning** | Not enough data | Not enough data | | **Social Media Integration** | Not enough data | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | #### Attribution | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | |---|---|---| | **Lead Opportunity** | 8.9 (454 reviews) | 8.8 (50 reviews) | | **Lead Assignment** | 8.9 (460 reviews) | 9.0 (51 reviews) | | **Pipeline Acceleration** | 8.6 (434 reviews) | 8.6 (50 reviews) | #### Discovery | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | |---|---|---| | **Lead Management** | 8.9 (464 reviews) | 8.9 (51 reviews) | | **Scoring/Ranking** | 8.6 (453 reviews) | 8.5 (53 reviews) | | **Lead Context** | 8.6 (431 reviews) | 8.7 (50 reviews) | | **Pipeline Management** | Not enough data | Not enough data | | **Workflow Management** | Not enough data | Not enough data | | **Opportunity Management** | Not enough data | Not enough data | | **Task Management** | Not enough data | Not enough data | | **Contact Management** | Not enough data | Not enough data | | **Calendar Management** | Not enough data | Not enough data | | **Email Management** | Not enough data | Not enough data | | **Campaign Management** | Not enough data | Not enough data | #### Management | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | |---|---|---| | **Conversion Viability** | 8.5 (418 reviews) | 8.7 (49 reviews) | | **Workflow** | 8.6 (440 reviews) | 9.0 (51 reviews) | #### Platform | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | |---|---|---| | **Data Synchronization** | 8.6 (430 reviews) | 8.5 (49 reviews) | | **Analysis** | 8.6 (431 reviews) | 8.7 (51 reviews) | | **Sales Trend Analysis** | Not enough data | Not enough data | | **Demographic/Firmographic Data** | Not enough data | Not enough data | | **Real-Time Data** | Not enough data | Not enough data | #### Additional Functionality | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | |---|---|---| | **Drag & Drop** | Not enough data | Not enough data | | **Interaction Tracking** | Not enough data | Not enough data | | **Customizable Fields** | Not enough data | Not enough data | | **Multiple Scoring Models** | Not enough data | Not enough data | | **CRM** | Not enough data | Not enough data | | **Customer Segmentation** | Not enough data | Not enough data | | **Predictive Analytics** | Not enough data | Not enough data | | **Prioritization** | Not enough data | Not enough data | | **Lead Qualification** | Not enough data | Not enough data | | **Contact Database** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **Email Marketing** | Not enough data | Not enough data | | **Lead Nurturing** | Not enough data | Not enough data | | **Web Forms** | Not enough data | Not enough data | | **Document Storage** | Not enough data | Not enough data | | **Search/Filter** | Not enough data | Not enough data | | **Prospecting Tools** | Not enough data | Not enough data | | **Email Tracking** | Not enough data | Not enough data | | **Sales Forecasting** | Not enough data | Not enough data | | **Customizable Templates** | Not enough data | Not enough data | | **Lead Generation** | Not enough data | Not enough data | | **Sales Reports** | Not enough data | Not enough data | | **Lead Distribution** | Not enough data | Not enough data | | **Data Enrichment** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Real-Time Notifications** | Not enough data | Not enough data | | **Lead Capture** | Not enough data | Not enough data | | **Reminders** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | | **Forecasting** | Not enough data | Not enough data | | **Email Templates** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **Activity Tracking** | Not enough data | Not enough data | | **Workflow Automation** | Not enough data | Not enough data | ### Sales Performance Management | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 686 | | **Freshsales** | 8.5/10 | 38 | #### Agentic AI - Sales Performance Management | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | |---|---|---| | **Autonomous Task Execution** | 8.5 (69 reviews) | Not enough data | | **Natural Language Interaction** | 8.7 (69 reviews) | Not enough data | | **Proactive Assistance** | 8.5 (70 reviews) | Not enough data | #### Incentives | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | |---|---|---| | **Badges** | 8.2 (433 reviews) | 8.5 (28 reviews) | | **Triggers** | 8.4 (496 reviews) | 8.6 (29 reviews) | | **Commission Calculator** | 8.0 (430 reviews) | 7.9 (28 reviews) | | **Leaderboards** | 8.6 (508 reviews) | 8.3 (30 reviews) | #### Personalization | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | |---|---|---| | **Profiles** | 8.6 (478 reviews) | 8.8 (32 reviews) | | **Custom Reports** | 8.8 (556 reviews) | 8.6 (33 reviews) | | **Dashboards** | 8.9 (590 reviews) | 8.6 (34 reviews) | | **Goal Setting/Tracking** | 8.6 (532 reviews) | 8.4 (31 reviews) | | **Sales Reports** | Not enough data | Not enough data | | **Incentive Management** | Not enough data | Not enough data | #### Administrative | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | |---|---|---| | **Third-Party Integrations** | 8.7 (560 reviews) | 8.5 (32 reviews) | | **Employee Structure** | 8.5 (523 reviews) | 8.4 (29 reviews) | | **Behavior Monitoring** | 8.4 (503 reviews) | 8.4 (28 reviews) | #### Additional Functionality | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | |---|---|---| | **Generative AI** | Not enough data | Not enough data | | **Gamification** | Not enough data | Not enough data | | **Real-Time Updates** | Not enough data | Not enough data | | **Employee Reward Programs** | Not enough data | Not enough data | | **Employee Management** | Not enough data | Not enough data | | **Ongoing Performance Tracking** | Not enough data | Not enough data | | **Benchmarking** | Not enough data | Not enough data | | **Commission Management** | Not enough data | Not enough data | | **For Sales Teams/Organizations** | Not enough data | Not enough data | | **Performance Metrics** | Not enough data | Not enough data | | **Sales Planning** | Not enough data | Not enough data | | **Single Sign On** | Not enough data | Not enough data | | **Performance Management** | Not enough data | Not enough data | | **Forecasting** | Not enough data | Not enough data | | **Quota Planning** | Not enough data | Not enough data | | **Accounting** | Not enough data | Not enough data | | **Workflow Management** | Not enough data | Not enough data | | **Compliance Management** | Not enough data | Not enough data | | **User Management** | Not enough data | Not enough data | | **Rewards Points** | Not enough data | Not enough data | | **Organizational Charting** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Access Controls/Permissions** | Not enough data | Not enough data | | **Customizable Branding** | Not enough data | Not enough data | | **Milestone Tracking** | Not enough data | Not enough data | | **Territory Management** | Not enough data | Not enough data | | **Performance Appraisal** | Not enough data | Not enough data | | **Calendar Management** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **Sales Onboarding & Training** | Not enough data | Not enough data | | **Employee Recognition** | Not enough data | Not enough data | | **Reporting/Analytics** | Not enough data | Not enough data | | **Ratings/Reviews** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Feedback Management** | Not enough data | Not enough data | | **Training Management** | Not enough data | Not enough data | | **Goal Management** | Not enough data | Not enough data | | **Assignment Management** | Not enough data | Not enough data | | **Lead Scoring** | Not enough data | Not enough data | | **Search/Filter** | Not enough data | Not enough data | | **Electronic Signature** | Not enough data | Not enough data | | **Collaboration Tools** | Not enough data | Not enough data | | **Kanban Board** | Not enough data | Not enough data | | **Email Management** | Not enough data | Not enough data | | **Commenting/Notes** | Not enough data | Not enough data | | **Data Import/Export** | Not enough data | Not enough data | | **Prospecting Tools** | Not enough data | Not enough data | | **Interaction Tracking** | Not enough data | Not enough data | | **Product Catalog** | Not enough data | Not enough data | | **Live Chat** | Not enough data | Not enough data | | **Sales Pipeline Management** | Not enough data | Not enough data | | **Appointment Scheduling** | Not enough data | Not enough data | | **Email Templates** | Not enough data | Not enough data | | **Event Triggered Actions** | Not enough data | Not enough data | | **Transfers/Routing** | Not enough data | Not enough data | | **Activity/News Feed** | Not enough data | Not enough data | | **Lead Management** | Not enough data | Not enough data | | **Revenue Management** | Not enough data | Not enough data | | **Document Management** | Not enough data | Not enough data | | **Task Management** | Not enough data | Not enough data | | **File Sharing** | Not enough data | Not enough data | | **Mobile Access** | Not enough data | Not enough data | | **Reminders** | Not enough data | Not enough data | | **Mobile App** | Not enough data | Not enough data | | **Call Logging** | Not enough data | Not enough data | | **Workflow Automation** | Not enough data | Not enough data | ### Email Tracking | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.4/10 | 713 | | **Freshsales** | 8.7/10 | 289 | #### Agentic AI - Email Tracking | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | |---|---|---| | **Autonomous Task Execution** | 8.2 (61 reviews) | Not enough data | | **Multi-step Planning** | 8.4 (59 reviews) | Not enough data | | **Cross-system Integration** | 8.4 (59 reviews) | Not enough data | | **Adaptive Learning** | 8.3 (61 reviews) | Not enough data | | **Natural Language Interaction** | 8.4 (60 reviews) | Not enough data | | **Proactive Assistance** | 8.3 (59 reviews) | Not enough data | | **Decision Making** | 8.4 (62 reviews) | Not enough data | #### Analytics | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | |---|---|---| | **Open Rates** | 8.3 (568 reviews) | 8.9 (223 reviews) | | **Link Activity** | 8.4 (575 reviews) | 8.8 (216 reviews) | | **Attachment Activity** | 8.3 (589 reviews) | 8.2 (50 reviews) | #### Customizations | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | |---|---|---| | **Email Platform Integration** | 8.7 (622 reviews) | 9.0 (232 reviews) | | **Email Scheduling** | 8.5 (591 reviews) | 9.2 (238 reviews) | | **Real-Time Notifications** | 8.5 (624 reviews) | 8.9 (244 reviews) | | **Email Categorization** | 8.4 (569 reviews) | 8.6 (219 reviews) | | **Templates** | 8.4 (597 reviews) | 8.9 (240 reviews) | | **Third-Party Integrations** | Not enough data | Not enough data | #### Generative AI | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | |---|---|---| | **AI Text Generation** | 7.5 (288 reviews) | 7.7 (32 reviews) | | **Generative AI** | Not enough data | Not enough data | #### Additional Functionality | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | |---|---|---| | **Contact Management** | Not enough data | Not enough data | | **Email Marketing** | Not enough data | Not enough data | | **Drag & Drop** | Not enough data | Not enough data | | **Drip Campaigns** | Not enough data | Not enough data | | **Workflow Management** | Not enough data | Not enough data | | **Customizable Fields** | Not enough data | Not enough data | | **Monitoring** | Not enough data | Not enough data | | **CRM** | Not enough data | Not enough data | | **Team Management** | Not enough data | Not enough data | | **Click Tracking** | Not enough data | Not enough data | | **Subscription Management** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Location Tracking** | Not enough data | Not enough data | | **Customer Segmentation** | Not enough data | Not enough data | | **Geolocation** | Not enough data | Not enough data | | **Customizable Branding** | Not enough data | Not enough data | | **Activity Tracking** | Not enough data | Not enough data | | **Data Import/Export** | Not enough data | Not enough data | | **Mailing List Management** | Not enough data | Not enough data | | **Campaign Management** | Not enough data | Not enough data | | **Email Management** | Not enough data | Not enough data | | **Audience Targeting** | Not enough data | Not enough data | | **Reporting/Analytics** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Email Distribution** | Not enough data | Not enough data | | **Email Reminders** | Not enough data | Not enough data | | **Autoresponders** | Not enough data | Not enough data | | **Engagement Tracking** | Not enough data | Not enough data | | **Event Triggered Actions** | Not enough data | Not enough data | ### Sales Analytics | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 1199 | | **Freshsales** | 8.2/10 | 103 | #### Agentic AI - Sales Analytics | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | |---|---|---| | **Autonomous Task Execution** | 8.4 (78 reviews) | Not enough data | | **Cross-system Integration** | 8.6 (79 reviews) | Not enough data | | **Adaptive Learning** | 8.4 (78 reviews) | Not enough data | | **Natural Language Interaction** | 8.4 (77 reviews) | Not enough data | | **Proactive Assistance** | 8.3 (78 reviews) | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | | **CRM Integration** | Not enough data | Not enough data | #### Data Sourcing | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | |---|---|---| | **Data Sourcing** | 8.5 (967 reviews) | 8.1 (84 reviews) | | **Exporting & Sharing Data** | 8.7 (997 reviews) | 8.4 (84 reviews) | | **Multi-Device Data Visualization** | 8.4 (899 reviews) | 8.2 (78 reviews) | | **Interactive Dashboards** | 8.7 (1028 reviews) | 8.4 (89 reviews) | | **Data Segmentation** | 8.6 (959 reviews) | 8.3 (84 reviews) | #### Predictive Analytics | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | |---|---|---| | **Lead Scoring** | 8.4 (945 reviews) | 8.1 (85 reviews) | | **Opportunity Scoring** | 8.6 (959 reviews) | 8.2 (83 reviews) | | **Risk Analysis** | 8.1 (852 reviews) | 8.0 (78 reviews) | | **Live Forecasting** | 8.3 (893 reviews) | 7.6 (80 reviews) | | **Budgeting/Forecasting** | Not enough data | Not enough data | | **Correlation Analysis** | Not enough data | Not enough data | | **Competitive Analysis** | Not enough data | Not enough data | | **Sales Trend Analysis** | Not enough data | Not enough data | | **Statistical Analysis** | Not enough data | Not enough data | #### Sales Management | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | |---|---|---| | **Live Pipeline Management** | 8.7 (983 reviews) | 8.4 (89 reviews) | | **Sales Gamification** | 8.1 (854 reviews) | 7.8 (79 reviews) | | **Account-Based Analytics** | 8.6 (977 reviews) | 8.3 (84 reviews) | | **Activity Tracking** | 8.8 (1046 reviews) | 8.7 (89 reviews) | | **Predictive Analytics** | Not enough data | Not enough data | | **Visual Analytics** | Not enough data | Not enough data | | **Task Management** | Not enough data | Not enough data | | **Contact Management** | Not enough data | Not enough data | | **Lead Management** | Not enough data | Not enough data | | **Opportunity Management** | Not enough data | Not enough data | | **Workflow Management** | Not enough data | Not enough data | #### Additional Functionality | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | |---|---|---| | **Dynamic Modeling** | Not enough data | Not enough data | | **Lead Qualification** | Not enough data | Not enough data | | **Lead Capture** | Not enough data | Not enough data | | **Real-Time Reporting** | Not enough data | Not enough data | | **Contact Database** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Role-Based Permissions** | Not enough data | Not enough data | | **Collaboration Tools** | Not enough data | Not enough data | | **Dashboard Creation** | Not enough data | Not enough data | | **Modeling & Simulation** | Not enough data | Not enough data | | **Exception Reporting** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | | **Sales Reports** | Not enough data | Not enough data | | **Performance Metrics** | Not enough data | Not enough data | | **"What If" Scenarios** | Not enough data | Not enough data | | **Customizable Reports** | Not enough data | Not enough data | | **Data Import/Export** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Graphical Data Presentation** | Not enough data | Not enough data | | **Drag & Drop** | Not enough data | Not enough data | | **Access Controls/Permissions** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **Business Process Control** | Not enough data | Not enough data | | **Multi-Currency** | Not enough data | Not enough data | | **Pipeline Reports** | Not enough data | Not enough data | ### Outbound Call Tracking | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.6/10 | 222 | | **Freshsales** | 9.0/10 | 191 | #### Agentic AI - Outbound Call Tracking | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | |---|---|---| | **Autonomous Task Execution** | 8.6 (39 reviews) | Not enough data | | **Natural Language Interaction** | 8.6 (40 reviews) | Not enough data | #### Calling | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | |---|---|---| | **Record Calls** | 8.5 (186 reviews) | 8.8 (137 reviews) | | **Generate Location** | 8.4 (177 reviews) | 8.8 (120 reviews) | | **Call Types** | 8.7 (186 reviews) | 8.7 (130 reviews) | | **Click-to-Call** | 8.7 (184 reviews) | 9.1 (146 reviews) | | **Auto Dialer** | 8.6 (45 reviews) | Not enough data | #### Contacts | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | |---|---|---| | **Personalization** | 8.8 (177 reviews) | 9.0 (151 reviews) | | **Information Locater** | 8.7 (180 reviews) | 9.0 (137 reviews) | | **Record Prospect Data** | 8.7 (182 reviews) | 9.0 (143 reviews) | | **Contact Management** | Not enough data | Not enough data | #### Insights | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | |---|---|---| | **Notes** | 9.1 (190 reviews) | 9.1 (165 reviews) | | **Daily Summary** | 8.9 (183 reviews) | 9.1 (142 reviews) | | **Automated Voicemails** | 8.3 (179 reviews) | 8.9 (123 reviews) | | **Automated Emails** | 8.5 (189 reviews) | 9.0 (145 reviews) | | **Sorts Prospects** | 8.4 (183 reviews) | 9.0 (141 reviews) | | **Automated Note Taking** | 8.7 (39 reviews) | Not enough data | | **AI/Machine Learning** | Not enough data | Not enough data | #### Additional Functionality | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | |---|---|---| | **Meeting Management** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Reminders** | Not enough data | Not enough data | | **Recommendations** | Not enough data | Not enough data | | **Lead Distribution** | Not enough data | Not enough data | | **Workflow Management** | Not enough data | Not enough data | | **Performance Management** | Not enough data | Not enough data | | **Dashboard** | Not enough data | Not enough data | | **Email Management** | Not enough data | Not enough data | | **Lead Management** | Not enough data | Not enough data | | **Activity Tracking** | Not enough data | Not enough data | | **Email Templates** | Not enough data | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | | **Customizable Fields** | Not enough data | Not enough data | | **Sales Pipeline Management** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | | **Automatic Call Distribution** | Not enough data | Not enough data | | **Call Monitoring** | Not enough data | Not enough data | | **Lead Capture** | Not enough data | Not enough data | | **Deal Management** | Not enough data | Not enough data | | **Call List Management** | Not enough data | Not enough data | | **Multi-Channel Communication** | Not enough data | Not enough data | | **Call Recording** | Not enough data | Not enough data | | **For Contact Centers** | Not enough data | Not enough data | | **CRM** | Not enough data | Not enough data | | **Data Management** | Not enough data | Not enough data | | **Calendar Management** | Not enough data | Not enough data | | **Chat/Messaging** | Not enough data | Not enough data | | **Lead Qualification** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Task Management** | Not enough data | Not enough data | | **Interaction Tracking** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | ### Sales Coaching | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.7/10 | 310 | | **Freshsales** | N/A | N/A | #### Agentic AI - Sales Coaching | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | |---|---|---| | **Multi-step Planning** | 9.0 (20 reviews) | Not enough data | | **Cross-system Integration** | 8.9 (20 reviews) | Not enough data | | **Adaptive Learning** | 9.1 (20 reviews) | Not enough data | | **Decision Making** | 9.2 (20 reviews) | Not enough data | | **AI/Machine Learning** | Not enough data | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | #### Training | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | |---|---|---| | **Knowledge Base** | 8.8 (255 reviews) | Not enough data | | **Coaching Materials** | 8.8 (247 reviews) | Not enough data | | **Playbook Creation** | 8.5 (207 reviews) | Not enough data | | **Video Record** | 8.5 (242 reviews) | Not enough data | #### Feedback | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | |---|---|---| | **Review** | 8.8 (236 reviews) | Not enough data | | **Scorecard** | 8.6 (232 reviews) | Not enough data | | **Coaching Card** | 8.6 (213 reviews) | Not enough data | | **Leaderboard** | 8.6 (200 reviews) | Not enough data | | **Real-Time Updates** | 8.8 (225 reviews) | Not enough data | | **Notifications** | 8.9 (226 reviews) | Not enough data | | **Competition** | 8.7 (198 reviews) | Not enough data | #### Generative AI | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | |---|---|---| | **AI Text Summarization** | 7.6 (70 reviews) | Not enough data | | **Generative AI** | Not enough data | Not enough data | #### Additional Functionality | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | |---|---|---| | **Performance Metrics** | Not enough data | Not enough data | | **Feedback Management** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Mobile Access** | Not enough data | Not enough data | | **Collaboration Tools** | Not enough data | Not enough data | | **Gamification** | Not enough data | Not enough data | | **Automatic Transcription** | Not enough data | Not enough data | | **Call Recording** | Not enough data | Not enough data | | **Sales Reports** | Not enough data | Not enough data | | **Real-Time Analytics** | Not enough data | Not enough data | | **Commenting/Notes** | Not enough data | Not enough data | | **Built-in Course Authoring** | Not enough data | Not enough data | | **Learning Paths/Tracks** | Not enough data | Not enough data | | **Assessment Management** | Not enough data | Not enough data | | **Video Conferencing** | Not enough data | Not enough data | | **Conversation Intelligence** | Not enough data | Not enough data | | **Call Monitoring** | Not enough data | Not enough data | | **Goal Setting/Tracking** | Not enough data | Not enough data | | **Workflow Management** | Not enough data | Not enough data | | **Learning Management** | Not enough data | Not enough data | | **Content Management** | Not enough data | Not enough data | | **Training Management** | Not enough data | Not enough data | | **Document Management** | Not enough data | Not enough data | | **Content Library** | Not enough data | Not enough data | | **Recommendations** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **Call Tracking** | Not enough data | Not enough data | | **Performance Management** | Not enough data | Not enough data | | **Onboarding** | Not enough data | Not enough data | | **Search/Filter** | Not enough data | Not enough data | ### Sales Enablement | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.3/10 | 443 | | **Freshsales** | N/A | N/A | #### Agentic AI - Sales Enablement | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | |---|---|---| | **Autonomous Task Execution** | 8.0 (32 reviews) | Not enough data | | **Natural Language Interaction** | 8.0 (32 reviews) | Not enough data | | **Proactive Assistance** | 8.2 (32 reviews) | Not enough data | #### Content Management | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | |---|---|---| | **Content Import** | 8.3 (350 reviews) | Not enough data | | **Content Creation** | 8.1 (341 reviews) | Not enough data | | **Templates** | 8.2 (327 reviews) | Not enough data | | **Advanced Search** | 8.5 (317 reviews) | Not enough data | | **Content Library** | 8.3 (334 reviews) | Not enough data | | **Email Management** | Not enough data | Not enough data | | **Customizable Templates** | Not enough data | Not enough data | #### Analytics | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | |---|---|---| | **Reporting** | 8.7 (346 reviews) | Not enough data | | **Alerts** | 8.4 (344 reviews) | Not enough data | | **Account-Based Engagement** | 8.5 (225 reviews) | Not enough data | | **Content Utilization** | 8.3 (350 reviews) | Not enough data | | **Prioritization** | Not enough data | Not enough data | #### Learning Management - Sales Enablement | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | |---|---|---| | **Sales Training ** | 8.4 (26 reviews) | Not enough data | | **Sales Coaching** | 8.4 (26 reviews) | Not enough data | | **Sales Onboarding** | 8.5 (26 reviews) | Not enough data | #### Revenue Enablement - Sales Enablement | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | |---|---|---| | **Cross-Functional Alignment** | 8.3 (25 reviews) | Not enough data | | **AI and Automation** | 8.3 (27 reviews) | Not enough data | | **End-to-End Customer Journey Insights** | 8.7 (26 reviews) | Not enough data | | **Generative AI** | Not enough data | Not enough data | #### Additional Functionality | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | |---|---|---| | **Chat/Messaging** | Not enough data | Not enough data | | **Prospecting Tools** | Not enough data | Not enough data | | **Content Delivery** | Not enough data | Not enough data | | **Personalization** | Not enough data | Not enough data | | **Reporting/Analytics** | Not enough data | Not enough data | | **Task Management** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **Activity Tracking** | Not enough data | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **CRM** | Not enough data | Not enough data | | **Campaign Management** | Not enough data | Not enough data | | **Audio/Video Recording** | Not enough data | Not enough data | | **Collaboration Tools** | Not enough data | Not enough data | | **Appointment Scheduling** | Not enough data | Not enough data | | **Real-Time Notifications** | Not enough data | Not enough data | | **Contact Database** | Not enough data | Not enough data | | **For Sales Teams/Organizations** | Not enough data | Not enough data | | **Lead Management** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **Scheduling** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Email Tracking** | Not enough data | Not enough data | | **User Management** | Not enough data | Not enough data | | **Interaction Tracking** | Not enough data | Not enough data | | **Workflow Management** | Not enough data | Not enough data | | **Calendar Management** | Not enough data | Not enough data | | **Lead Capture** | Not enough data | Not enough data | | **Call Recording** | Not enough data | Not enough data | | **Template Management** | Not enough data | Not enough data | | **Customizable Branding** | Not enough data | Not enough data | | **Social Media Integration** | Not enough data | Not enough data | | **Content Management** | Not enough data | Not enough data | | **Performance Management** | Not enough data | Not enough data | | **Lead Nurturing** | Not enough data | Not enough data | | **Document Management** | Not enough data | Not enough data | | **Sales Trend Analysis** | Not enough data | Not enough data | | **Meeting Management** | Not enough data | Not enough data | | **Lead Qualification** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Video Support** | Not enough data | Not enough data | | **Microsoft Outlook Integration** | Not enough data | Not enough data | | **Audio File Management** | Not enough data | Not enough data | | **Engagement Tracking** | Not enough data | Not enough data | | **Contact Management** | Not enough data | Not enough data | | **Goal Management** | Not enough data | Not enough data | | **Sales Planning** | Not enough data | Not enough data | | **Mobile Access** | Not enough data | Not enough data | | **CRM Integration** | Not enough data | Not enough data | | **Pipeline Management** | Not enough data | Not enough data | | **Conversation Intelligence** | Not enough data | Not enough data | | **Access Controls/Permissions** | Not enough data | Not enough data | | **Gamification** | Not enough data | Not enough data | | **Lead Scoring** | Not enough data | Not enough data | | **Opportunity Management** | Not enough data | Not enough data | | **Microlearning** | Not enough data | Not enough data | | **Content Sharing** | Not enough data | Not enough data | | **Real-Time Data** | Not enough data | Not enough data | | **Workflow Automation** | Not enough data | Not enough data | ### Revenue AI Platforms | Product | Score | Reviews | |---|---|---| | **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A | | **Freshsales** | N/A | N/A | #### Agentic AI - Revenue AI Platforms | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | |---|---|---| | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | #### Platform - Revenue AI Platforms | Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | |---|---|---| | **Conversation Intelligence** | Not enough data | Not enough data | | **Predictive Forecasting** | Not enough data | Not enough data | | **CRM Data Enrichment** | 10.0 (5 reviews) | Not enough data | | **Actionable Insights** | Not enough data | Not enough data | | **Risk Flagging** | Not enough data | Not enough data | | **Workflow Orchestration** | Not enough data | Not enough data | | **Sales Coaching** | Not enough data | Not enough data | | **Pipeline & Deal Management** | Not enough data | Not enough data | | **Customer Data Capture** | 10.0 (5 reviews) | Not enough data | --- ## Categories **Shared Categories (8):** [Sales Engagement Software](https://www.g2.com/categories/sales-engagement), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [Lead Scoring Software](https://www.g2.com/categories/lead-scoring), [Email Tracking Software](https://www.g2.com/categories/email-tracking), [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management), [CRM Software](https://www.g2.com/categories/crm) **Unique to Agentforce Sales (formerly Salesforce Sales Cloud) (9):** [Sales Planning Software](https://www.g2.com/categories/sales-planning), [Business Scheduling Software](https://www.g2.com/categories/business-scheduling), [Revenue Operations & Intelligence (RO&I) Software](https://www.g2.com/categories/revenue-operations-intelligence-ro-i), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Location Intelligence Software](https://www.g2.com/categories/location-intelligence), [Field Sales Software](https://www.g2.com/categories/field-sales), [Sales Coaching Software](https://www.g2.com/categories/sales-coaching), [Sales Enablement Software](https://www.g2.com/categories/sales-enablement), [Revenue AI Platforms](https://www.g2.com/categories/revenue-ai-platforms) **Unique to Freshsales (3):** [Online Form Builder Software](https://www.g2.com/categories/online-form-builder), [Visitor Identification Software](https://www.g2.com/categories/visitor-identification), [Marketing Automation Software](https://www.g2.com/categories/marketing-automation) --- ## Reviewer Demographics ### By Company Size | Segment | Agentforce Sales (formerly Salesforce Sales Cloud) | Freshsales | |---|---|---| | **Small-Business** | 20.6% | 67.7% | | **Mid-Market** | 46.0% | 26.9% | | **Enterprise** | 33.4% | 5.4% | ### By Industry #### Agentforce Sales (formerly Salesforce Sales Cloud) - **Computer Software:** 13.5% - **Information Technology and Services:** 11.8% - **Financial Services:** 6.8% - **Marketing and Advertising:** 5.0% - **Internet:** 3.2% - **Non-Profit Organization Management:** 3.0% - **Telecommunications:** 2.9% - **Hospital & Health Care:** 2.6% - **Consulting:** 2.4% - **Education Management:** 2.4% - **Other:** 46.5% #### Freshsales - **Information Technology and Services:** 16.7% - **Computer Software:** 13.7% - **Marketing and Advertising:** 7.8% - **Financial Services:** 4.2% - **Internet:** 3.6% - **Education Management:** 3.2% - **Retail:** 2.8% - **Real Estate:** 2.4% - **Construction:** 1.9% - **Telecommunications:** 1.9% - **Other:** 41.7% --- ## Alternatives ### Alternatives to Agentforce Sales (formerly Salesforce Sales Cloud) - [Clari](https://www.g2.com/products/clari/reviews) — 4.6/5 stars (5610 reviews) - [Salesloft](https://www.g2.com/products/salesloft/reviews) — 4.5/5 stars (4287 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13907 reviews) - [Apollo.io](https://www.g2.com/products/apollo-io/reviews) — 4.7/5 stars (9751 reviews) - [Outreach](https://www.g2.com/products/outreach/reviews) — 4.3/5 stars (3574 reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2947 reviews) - [Gong](https://www.g2.com/products/gong/reviews) — 4.7/5 stars (6679 reviews) - [Membrain](https://www.g2.com/products/membrain/reviews) — 4.6/5 stars (224 reviews) - [Salesflare](https://www.g2.com/products/salesflare/reviews) — 4.8/5 stars (299 reviews) - [Close](https://www.g2.com/products/close/reviews) — 4.7/5 stars (2069 reviews) ### Alternatives to Freshsales - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13907 reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2947 reviews) - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14780 reviews) - [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1443 reviews) - [Outreach](https://www.g2.com/products/outreach/reviews) — 4.3/5 stars (3574 reviews) - [Salesmate](https://www.g2.com/products/salesmate/reviews) — 4.7/5 stars (118 reviews) - [Salesflare](https://www.g2.com/products/salesflare/reviews) — 4.8/5 stars (299 reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3106 reviews) - [Close](https://www.g2.com/products/close/reviews) — 4.7/5 stars (2069 reviews) - [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1158 reviews) --- ## Top Discussions ### Agentforce Sales (formerly Salesforce Sales Cloud) - Title: [When do you need a CRM?](https://www.g2.com/discussions/31049-when-do-you-need-a-crm) — 11 comments, 3 upvotes > **Top comment:** "Hi there! It's best to start with a CRM as soon as you can so you can start to track all your customer interactions and revenue. Salesforce offers editions..." - Title: [How can total cost of ownership (TCO) be made better using Salesforce?](https://www.g2.com/discussions/10232-how-can-total-cost-of-ownership-tco-be-made-better-using-salesforce) — 11 comments, 1 upvote > **Top comment:** "TCO can be reduced by hiring the right salesforce admin so that the data which is entered inside the CRM is maintained and used to the fullest " - Title: [What are the features of CRM software?](https://www.g2.com/discussions/salesforce-sales-cloud-what-are-the-features-of-crm-software) — 8 comments, 1 upvote > **Top comment:** " 1. Workflow automation , Customization , Third-party integration , Customer service , Employee tracking , Lead management , Real-time data , CRM analytics ,..." - Title: [What is the benefit of Salesforce CRM?](https://www.g2.com/discussions/what-is-the-benefit-of-salesforce-crm) — 7 comments > **Top comment:** "unify email, social, phone, and chat support and helps manage every channel from one view" - Title: [How do I figure out how to run report of my own sales techniques](https://www.g2.com/discussions/how-do-i-figure-out-how-to-run-report-of-my-own-sales-techniques) — 7 comments, 1 upvote > **Top comment:** "I would need to know about your set up and exactly what you are trying to accomplish." ### Freshsales - Title: [What is Freshsales used for?](https://www.g2.com/discussions/what-is-freshsales-used-for) — 2 comments, 1 upvote > **Top comment:** "It's used for a number of things from lead generation to managing client accounts. It's a great tool to keep everything under 1 umbrella that is accessible..." - Title: [What are the three benefits of CRM?](https://www.g2.com/discussions/freshsales-what-are-the-three-benefits-of-crm) — 2 comments > **Top comment:** "1. Creating sequences/pipelines to contact leads quicker and stay in communication with them easier 2. Allowing the sales team to easily access the..." - Title: [What is Freshsales CRM?](https://www.g2.com/discussions/what-is-freshsales-crm) — 1 comment > **Top comment:** "It's a CRM software." - Title: [What are the features of CRM software?](https://www.g2.com/discussions/freshsales-what-are-the-features-of-crm-software) — 1 comment > **Top comment:** "Very nice software " - Title: [How to improve more on fresh sales](https://www.g2.com/discussions/how-to-improve-more-on-fresh-sales) — 1 comment, 1 upvote > **Top comment:** "Auto WhatsApp feature " --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/agentforce-sales-formerly-salesforce-sales-cloud-vs-freshsales)